Client Charter [pdf 233KB] - Curtin University Library

CURTIN UNIVERSITY LIBRARYCLIENTCHARTEROur aim is to work in partnership with you to provideexcellent, innovative resources, facilities and servicesto support your learning, teaching and research.This Charter sets out what you can reasonably expectfrom us and what we can reasonably expect from you.Make tomorrow better.library.curtin.edu.au

Resources: connecting you with the electronic and physical items you needWe will:••Provide you with the resources you need for your learning, teaching and research, and discovery services to help youidentify what is available.••Whenever possible, provide resources electronically so you can access them whenever and wherever you want them.••Make it easy for you to recommend new resources, and order these quickly or notify you if there will be a delay.••Offer lending arrangements which meet your needs (long borrowing periods, renewals) but which also meet the needsof others who want the items you have borrowed (e.g. requests and recalls).••Re-shelve items quickly and accurately and check the shelving accuracy of the whole collection 2-3 times per year.••Enable you to pick up physical resources from your preferred Curtin library for borrowing and assist you to get resourceswe don’t have from other libraries.We ask you to:••Advise us of any resources for learning, teaching or research that you think we should have.••Take care of the library resources you use and respect licence and copyright conditions.••Read and respond to notices we send you. Return resources on time, especially recalled items.••Let us know if a problem occurs (e.g. you lose or damage a book, can’t pay a fine) so we can make a mutuallyacceptable arrangement.••Report any library items that you can’t find.••Researchers: contribute to the Institutional Repository espace@Curtin by submitting your publications to SCRIPT.Facilities: a safe, well-equipped library building for research and reflection,individual and collaborative learning and educational and social engagement.We will:••Keep Robertson Library open at least 90 hours per week during semester, and work towards extending opening hours.••Provide places for group discussion, quiet or silent study, as you prefer.••Supply computers (including laptops for loan, PCs and Macs) and facilities for your mobile technologies (including awireless network and power outlets).••Be security-conscious and reduce risks.We ask you to:••Consider other library users.••Talk or use mobile phones only in permitted areas (NEVER in or near “Silent” zones) .••Apart from bottled water, use the designated areas for food and drink, and use the rubbish and recycling bins provided.••Treat facilities, furniture and equipment with respect and advise us of faults so that we can repair them.••Limit your use of our computers for non-academic purposes to times when they are not needed by others.••Keep your valuables with you at all times.••Take your belongings with you whenever you leave the library.Services: assistance for your learning, teaching and researchWe will:••Provide interactive, engaging and personalised services you can use within or away from the library building.••Work towards providing access to all our services anywhere, at any time on any device.••Employ knowledgeable staff who will treat you with respect.••Wherever appropriate, offer services on a self-service basis – so our staff will have more time to provide services whichcan’t readily be automated.••Teach you how to identify, use and manage information – through online LibGuides, interactive tutorials and workshops.••Respond to all enquiries quickly and accurately and consider your suggestions and feedback.••Contribute our expertise in scholarly communication and data management to support your research and maximiseits exposure and availability.We ask you to:••Take advantage of what we provide to enhance the effectiveness of your learning, teaching and research.••Treat us and your fellow library users with respect.••Ask our staff when you need help.••Let us know if you have a complaint, concern or suggestion.February 2013