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Please mention Darlington Monthly when contacting advertisersDARLINGTON FUNDRAISING GROUPDARLINGTONDARLINGTON FUNDRAISING GROUPbenches GROUPto overnight hotel stays!!DARLINGTON FUNDRAISING GROUPThe Macmillan Ball 18 th October 2014Our very first Macmillan Ball held at theMercure Darlington Kings Hotel was anThe Macmillan Ball 18th October 2014TheoutstandingMacmillansuccess!!Ball 18The Octobermonths2014of tirelessOur very first Macmillan Ball held the MercureOurplanning,veryhardfirstworkMacmillanand dedicationBall heldfromat theallMercureour Darlington wonderfulDarlingtonKings DFG Hotel volunteersKingswasHotelan paid outstanding offwasas weanoutstandingentertained success!! Thesuccess!!138 months guests ofThetireless withmonthslive planning, music,of tirelesshard funplanning,and work games, and dedication hardmagicworkand from anddancing all dedication our wonderful into thefrom DFG earlyallourhours! volunteers wonderfulOur paid fabulousDFG off as volunteers we raffle entertained withpaida 138 differenceoff guests as weentertainedensured with live music, each138 fun guestguests and went games, withhome magic livewith and music,at dancing leastfunandone into The prize!games, the Macmillan early magic hours! Ball and 18 Our th dancing October fabulous into 2014 raffle the with early ahours! difference Our very Our ensured first fabulous Macmillan each raffle guest Ball went with held home a difference at with the atensured leastMercureone each prize!Darlingtonguest wentKingshomeHotelwithwasat leastanoutstanding success!! The months of tirelessone prize!planning, hard work and dedication from allour wonderful DFG volunteers paid off as weentertained 138 guests with live music, funand games, magic and dancing into the earlyhours! Our fabulous raffle with a differenceensured each guest went home with at leastone prize!We raised an incredible £3000 with amazingsupport from local businesses who donated161 raffle prizes!! Prizes ranged fromWemanicuresraised antoincrediblea car£3000for thewithweekend,amazingsupportrestaurantfromvoucherslocal businessesto race days,who donatedgarden161 raffle prizes!! Prizes ranged frommanicures to a car for the weekend,MercurerestaurantWe Darlington were overwhelmed Kings Hotelvouchers towith helpedracethe makedays,generositygardenour nightbenchesand really support special ensuringto overnightfromhoteleveryone lots of glitz andstays!!involvedglam, especially nothing was donations too much from trouble our and guests the andserviceWebusinesses providedwere overwhelmedwas well brilliant! as entertainmentwith the generositygiven forWe andfree raised fromsupport an local incredible singerfrom £3000 Annaeveryone with Leigh amazing Stainton,involvedWesupportraisedespeciallyPersona froman incredible DJ, local donationsphotographers businesses£3000 withfrom who ourAmy amazingdonated guestsAtkinsonandsupport 161 businessesand raffle from Ian local Meeson prizes!! businessesas wellandas Prizes Malcolm whoentertainment ranged donated the Magician! from 161given forraffle manicures freeprizes!!fromPrizes to local a rangedsinger car from for Annamanicures the Leigh weekend, toStainton,acar restaurant for ThankPersona the weekend, you vouchers DJ,all restaurant photographersso much, race vouchers we days, couldAmy to garden race notAtkinsonhavedays, benches garden doneand Ianit to benches withoutMeesonovernight to youand overnight hotel andMalcolmstays!! all hotel moniesthe stays!! Magician!raised willhelp Macmillan ensure that no one facesWe We wereThankcancer were overwhelmedyoualone.with the generosityall so much, we could not haveand and support support from everyone involvedespeciallydone itfromwithouteveryonedonationsyoufromandinvolvedallourmoniesespeciallyguestsraisedandwilldonationsbusinesseshelp from Macmillan our guestsas well asensure and businessesentertainmentthat no asgivenone wellforfacesas entertainmentfree cancer from alone. given for free from local singerlocal singer Anna Leigh Stainton,Anna Leigh Stainton, Persona DJ, photographersPersona DJ, photographers Amy AtkinsonAmy and Atkinson Ian Meeson and Ian and Meeson Malcolm and the Malcolm Magician! theMagician!Thank you all so much, we could not haveThank done you it without all so much, you and we all could monies not have raised done willit without help Macmillan you and ensure all monies that raised no one will faces helpMacmillan cancer alone. ensure that no one faces cancer alone.RECENTLY AWARDEDtripadvisor2014 WinnerCertif icate of ExcellenceHOTEL & GASTROPUBChristmas Afternoon Teaand Glass of ProseccoFriday 12th December 2pm – 4pmTickets on Sale now - £12.95Please mention Darlington Monthly when contacting advertisersCHRISTMASAFTERNOON TEA & MUSICFeaturing theFantasticPlaying all your favourite Christmas songs.16-18 The Front, Middleton One Row, Darlington, Durham DL2 1AST. 01325 332255 E. the.devenport@gmail.comwww.devonporthotel.co.ukRecreate ConsultingRecreate ConsultingManaging and Resolving ConflictGet InvolvedIf you want to find out more about how toTypical Emotions: Anger, Hostility, Hurt, Fearsupport DFG with our local events,Getcollections,Involvedand challenges give Michelle aThese are “Stress” emotions which put the body in “Fight or Flight” mode.Ifcallyouonwant07877to find673030,out moreEmailabout howustoatsupportthompson.m2@sky.comDFG withorourfindlocalus on Twitter Conflict Resolution:events,collections,@dfg2008 andandFacebookResolving a conflict is about meeting the needs of each other. Take the Emotion out ofchallenges give Michelle acallwww.facebook.com/pages/Darlingtonon07877 673030, Email us at Conflict and it becomes a Negotiation.thompson.m2@sky.comFundraising-Groupor find us on Twitter Negotiation is all about collaborative problem solving.Get Get Involved@dfg2008 If you and FacebookIf want you to want find out to more find about how more to support about DFG how withFinding that win/win solution.toour local www.facebook.com/pages/Darlington-events, collections, and challenges give Michelle a callMercure Darlington Kings Hotel helped make support DFG with our local events,on 07877 Fundraising-Group673030, Email us at thompson.m2@sky.com or find usSTOP… TAKE A STEP BACK… LISTEN… UNDERSTAND… LOOK FOR A 3rd WAY!our night really special ensuring lots of glitz on Twitter collections, @dfg2008 and and Facebook challenges give Michelle aand glam, nothing was too much trouble and www.facebook.com/pages/Darlington-Fundraising-Groupcall on 07877 673030, Email us atTurn Hostility into HospitalityMercurethe serviceDarlingtonprovidedKingswas brilliant!thompson.m2@sky.com or find us on TwitterHotel helped makeGreat Customer Service30 To Advertise Contact Darlington Monthly Email: @dfg2008 sales@darlingtonmonthly.co.uk and Facebook Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 31our night really special ensuring lots of glitz www.facebook.com/pages/Darlington-ONLY 5MINUTESFROMMORTONPARKCustomer Service – What should you expDefinition of Conflict: a serious disagreement or argument,Businesses typically a spend protracted a lot one. of money trying to get Customer Service right – andMost often when one party’s needs are not being met by another.invest a huge amount in Customer Service training and tend to forget thatcourtesy. In a Conflict Situation most people do some of the following:Avoid, Deny, Comply, Compete, FightIn this day and age, you should expect a high level of customer service withgreat price and product are no longer the winning factors with consumersSimilarly for visits to Doctors, Dentists, Hospitals or our dealings with Localgoing to make these interactions memorable – for either the right reason,Below are a few pointers of what you should expect from your customer se• Actively Engages with Customers withTel: 07801 822757www.recreateconsulting.co.ukPoor Cust• Lack o