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Please mention Darlington Monthly when contacting advertisersJW PAVINGSPECIALISTSTransforming Your LandscapePATIOS • DRIVEWAYSBLOCK PAVING • PAVINGGLAZING & TURFINGPATHWAYS • BRICKWORKLANDSCAPING & DESIGN• Protects against loss of colour from UV light• Solidifies jointing sand, inhibiting weedgrowth and loss of sand from joints• Waterproof’s paving, restricting surfacegrowth of algae’s and lichens• Oil resistant• Enhances natural colours• Increased lifespan• Easier MaintenanceT: 01325 495 957M: 07960 868 662E: jamiewelch1976@outlook.comW: www.jwpavingspecialists.co.uk/Jwpavingspecialistsjw-paving-specialistsFAMILYRUNSINCE1989• 20 en-suite rooms •• Walk-in shower room available •• Home cooked, home grown food •• Weekly activities programme •Weekly visits from a qualified fitnessinstructor, hairdresser and aromatherapistFor a ‘home from home’ experiencecall in any time or contact us onTel: 01325 28106137 Cobden Street, Darlington, DL1 4JFemail: admin@eden-cottage.netwww.edencottagecarehome.co.ukCommissioner joins volunteersat Darlington food bankRon Hogg, Durham Police and Crime Commissioner heardfirst-hand about the importance of food banks following hisrecent visit to King’s Church.The Food Store, at King’s Church, started over two yearsago and provides vital supplies for anyone who findsthemselves in an emergency situation. They hand outaround 100 bags of food every week, which contain aweek’s worth of supplies. They also offer financial advice,as many users have fallen victim to loan sharks and pay daylenders, which are also partly to blame for an increase infood theft.Mr Hogg has raised concerns about the changes in benefitswhich have impacted on increased levels of poverty in thetown.“Austerity cuts have been hitting families hard and peopleresort to all sorts of means to make ends meet” said Ron.“The fact that we need food banks at all is disgraceful,however The Food Store provides a remarkable service tothe community. What they are doing here is truly fantastic.”Find us on Facebookwww.facebook.com/PCC.DurhamEmployment Round UpAre you paying the right amount?New minimum wage rates came into force on the 1stOctober, so check out the table below to find out whatthese are. Earlier in the year the government announceda crack down on rogue employers who fail to comply withtheir legal obligations.As well as being publicly named and shamed, employersthat fail to pay their workers the National Minimum Wagealso face new penalties of up to £20,000 - 4 times higherthan before.The government also plans to legislate in the newparliamentary session so that employers can also be givenpenalties of up to £20,000 for each individual worker theyhave underpaid, rather than the maximum penalty applyingto each employer. This will mean if an employer underpays10 workers, they could face penalties of up to £200,000.If anyone suspects they are not being paid the wage theyare legally entitled to they should call the Pay and WorkRights helpline on 0800 917 2368.It is important to note that these rates, which come intoforce 1 October 2014, apply to pay reference periodsbeginning on or after that date.REVISED NMW RATES£6.50 for workers 21 and over£5.13 18 - 20£3.79 for 16-17 who are above school leaving age butunder 18£2.73 for apprentices under 19 or 19 or over who are inthe first year of apprenticeship.Libby Sugden, HR ResolutionsE: hrresolutions@btconnect.com M: 07967 200603W: www.hr-resolutions.co.ukARE YOULOOKING FORMORE BUSINESS?Join The Darlington Monthly NetworkingGroup in Darlington every monthFor more details contactAngela Ming onTel: 01325 335208 or Mob: 07980 006 910Email: sales@darlingtonmonthly.co.ukPlease mention Darlington Monthly when contacting advertisersTraditional style Mexicanrestaurant serving theBEST FOOD YOU WILLEVER TASTE!Weekly Latin Dance& Live Music NightsIn the bar... over 50American & SouthAmerican Beers,over 30 Tequilas &over 30 Single MaltWhiskiesQuality cocktails mixed byour expert mixologist anda superb range of winesare availableBooking advisable for Friday& Saturday evenings84 Skinnergate, Darlington DL3 7LXTel: 01325 467 555 www.voodoocafe.co.ukProviding Childcarefrom birth in ourbrand new babyroom, as well asthe toddler andpre-school roomsBased in Long NewtonFREE settling period andno registration feesSchool drop offs & collections fromSt Mary’s Primary, St George Academy,Hartburn Primary & Fairfield Primary15 Hours free childcare for 3 & 4 yr olds15 Hours free childcare for 2 yr oldsmeeting the criteriaCall Mel or LauraMob: 07815 606 912Tel: 01642 587 781Find us/TheBarnChildcare4 To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 5

Please mention Darlington Monthly when contacting advertisersclaydon valetingESTABLISHED IN COUNTY DURHAM SINCE 1989CARS - MPV’S - CARAVANS - MOTORHOMES - STATIC CARAVANS - PLANT & FARM MACHINERYWALLS - DRIVES - PATIOS - PAVEMENTS - GUM REMOVALFull Car Valet..... from only £40Mini Valet..... only £20Caravan Exterior Valet..... from only £30Wax & Dress Including RoofPaint Cutting & Machine Polishing..... from £50Engine Bay Cleaned & Dressed..... from £10Head Lining Cleaned..... from £20Tel: 07581 040 807Email: claydonvaleting@gmail.comFully Mobilewith onboardpower andwaterBEFOREBEFOREGET SOCIAL WITH US/ClaydonValetingWe’re onPUTTING YOUR INVESTMENT INTO SHOWROOM CONDITIONUNIT 4 VULCAN STREET, DARLINGTON, DL1 2UL (Next Door to Skipbridge Signs)AFTERAFTERAnother fine jobby Skipbridge SignsAnother fantastic example of work carried outby the professional team from Skipbridge SignsSkipbridge Signs offer a top quality service in vinylgraphics & signageFor further information about vehicle graphicscontact Skipbridge Signs Tel: 01325 749 399 orvisit www.skipbridgesigns.co.ukPRINT&DESIGNOFFICE FOR RENTDUE TO RELOCATION136 NORTH ROAD, DARLINGTON DL1 2EJWE’RE GONNA NEEDa bigger boat6To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910To all jak print customers we are sad to be leaving but due to requiringmore space we are relocating to a larger premises - we would like to thankyou for all your support over the years , but don’t worry joe and ann-mariewill still be able to handle your job - contact them on 0191 388 2698, if youwould prefer us to call and see you that’s not problem just give us a call

Please mention Darlington Monthly when contacting advertisersPlease mention Darlington Monthly when contacting advertisersHealthy food for contented petsAll Breeds & Lifestyle dietsGluten Free RangeFree Nutritional Advice Weight Management DietsLocal ServiceMade in BritainFamily Owned BusinessHonest Label PolicyHigh Quality & Value for MoneyVinnie from ManchesterIf you would like more information, or a free taste trial in thecomfort of your own home please contactSara Burgess on 01325 460610 / 07748933627sara.burgess@oscars.co.uk*Minimum order may applyProtect Pets on Bonfire NightBeautiful night skies filled with dazzling colour, sparklinglights and exciting bangs are thrilling. But spare a thoughtfor our cats and dogs. A staggering 61% of our pets arescared of fireworks* and demonstrate visible signs ofstress. Every flash and bang can bring alarming surpriseto them. Fireworks often go on for several weeks. If youare concerned that your pet is stressed at this time ofyear, please follow our advice to help your pet feel moresafe and secureTop Ten Tips1. Exercise your dog before it gets dark to reduce therisk of experiencing fireworks whilst you are out. Makesure your cat is safely indoors. Sunset is around 4:20pmin November.2. Once home, close all windows, cat flaps, and doors anddraw curtains to help drown out the sights and soundsof fireworks.3. Put some background noise on, such as the TV orradio. Playing music with a strong beat can reduce yourpet’s worry over loud or unpredictable bangs.4. Put your pet’s bed in a safe place, or make a den tocomfort them. A crate or simple cardboard box filledwith soft bedding and a blanket over the top is an easyand quick solution. Remember that cats often feel morecomfortable when they are up high.5. Try to stay relaxed! Pets are very in-tune with ouremotions, and if we appear anxious, this may make thingsworse for them.6. If your pet does become distressed, do comfort andlove them! Don’t worry, it’s not possible to reinforce theemotion of fear.7. Distraction with a fun game or their favourite toy canhelp, or try offering treats or a chew.8. Beaphar Calming Spot is designed to help alleviatestress and anxiety. It contains Valerian extract, a herbalsupplement noted for its calming properties.9. Stay at home with your pet on bonfire night. They willalways feel more relaxed and secure with you around.10. If you are concerned about the degree of anxietyyour pet shows during bonfire season, speak to your vetabout anxiety treatment.*PDSA, Online survey 2013Planning To Prune Properly?The leaves have fallen, so it’s time to start pruning trees andshrubs both large and small. With bare branches, it’s easierto see what needs to be done. As well as putting in shape,we need to carry out some basic maintenance. The way Iwas taught to ensure that you’re pruning correctly was toremember “5DWC”;The Five D’sDead, Dying, Dangerous, Diseased, Damaged.WCWeak, Crossing.I agree, it’s pretty obvious stuff, but one of these is oftenoverlooked and it can actually cause every single one of theother problems! Crossing branches will rub against eachother, causing weakness and damage in the form of woundswhich can allow disease to enter. Branches then becomedangerous and will eventually die. By tackling this issue asit arises, you can prevent future loss of branches. Followingthe 5DWC process will ensure your trees and shrubs are ina safe, healthy, well maintained condition. After winter yourtrees will definitely be relieved!For a longer version of this pruning guide and other gardeningtips, please visit www.willowtreegardens.co.uk/blog. Wouldyou like to choose the topic for December’s edition? Sendyour suggestion to info@willowtreegardens.co.uk.TAKEAWAYSERVICEAVAILABLECafe SpiceIndian Restaurant & Take Away5 STARFOODHYGIENETraditional techniques coupled with years’ of experiencein the delicate art of cooking with herbs and spices,along with creative cooking and added twistT: 01325 468 783 M: 07809 11379419 Clarks Yard, Darlington, DL3 7QHOpen 7 days a week, 6.00pm - 11.30pmWillow Tree GardensWe will transform your garden andmake it a space to be proud of!Let us know how we can help youachieve your perfect outdoor space01325 360888 / 07942 332244@WillowTreeGdnswww.willowtreegardens.co.ukinfo@willowtreegardens.co.ukM & N Pinkney LtdMNBuilders & JoinersAll aspects of building workundertakenNew buildsExtensionsConversionsAward winners in roofworkTraditional • Trussed • DormersTiling • LeadworkCall for a free quotationT: 01833 640020M: 07899 898508T: 01325 720412M: 07880 7448268 To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 9

Please mention Darlington Monthly when contacting advertisersFor all your accountancy needsGIFTBlackwell Grange Hotel, DarlingtonTHURSDAY 13 TH NOVEMBER5.30pm - 8.00pmEVENTEntry£2.00En-Suite RoomsReal Ales & Home Cooked Food FreshlyPrepared 7 Days a WeekPanoramic Views from the Beer GardenDarlington Road,Long Newton, TS21 1DBTel: 01642 580 401Regional WinnerInnserve BestCellar AwardOur services include:· Accountancy· Business & personal taxation· Company secretarial servicesChrichard & CoChartered Certified Accountants· Business planning· Payroll· Management accounts· VATTel: (01325) 351970www.chrichardandco.co.ukSTALLS INCLUDING PARTYLIFE, VINTAGE CLOTHING,SEASONAL GIFTS, HAIR & BEAUTY AND MUCH MOREadmission also includes entry into oursuper raffle with prizes worth £200!TYREDOF POOR CARSERVICE?T: 01325 487 878E: suzannewilsonhair@gmail.comwww.suzannewilsonhair.comEventpresentedin associationwithT: 01325 381212M: 07442 534 519E: lgallacher5rt@gmail.comCALL ALEXTel: 01325 285885Henson Road, Darlington DL1 4QDOur highly trained and experiencedteam offer a range of services for allmakes & models, at affordable prices…www.thevasstech.comFind us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 11

Please mention Darlington Monthly when contacting advertisersHOTEL & GASTROPUB3 Holmlands Road, Darlingtonwww.aandjgardenservices.org.uk01325 261 382 or 07581 334 584MERRYCHRISTMASAND ACommercial Grounds Maintenance Contractor & Domestic Garden ServicesGrass Cutting Hedge Cutting Weed ControlTree works Fencing LandscapingLawn care & treatments Litter Picking Leaf collectingSnow Clearance & Gritting One Off’s Garden Tidy’sWinter Garden Tidy’s Turfing PlantingRECENTLY AWARDEDtripadvisor2014 WinnerCertif icate of ExcellenceHAPPY NEW YEARCHRISTMAS IS COMINGThe Devonport should be your first port of call for celebrating with friends, familyor colleagues over the Christmas period. Whether it is catering for 8 or 80we can meet your needs. Function rooms availableTRADITIONAL CHRISTMAS FAYREServed from 1st to 23rd DecemberTwo courses for only £15.95Three courses only £19.95NEW YEARS EVEHot fork buffet, Live Band, Disco anddrink to welcome in the New Year.sold outOnly £24.95 per ticketSPECIAL CHRISTMASAFTERNOON TEASWith festive sandwiches, scones and cakeswith tea, glass of fizz or mulled wine.Only £12.9516-18 The Front, Middleton One Row, Darlington, Durham DL2 1AST. 01325 332255 E. the.devenport@gmail.comwww.devonporthotel.co.ukCHRISTMAS DAY LUNCHTwo sittings. 12noon and 3.00pmLuxury 5 Course Menusold out£55.00 per adult £27.50 per childONLY 5MINUTESFROMMORTONPARKtable talkINDIAN DINERContemporary Spacious SurroundingsEat in or Take awayOpen 5pm till 11pm, 7 days a week3 The Square, Middleton St. George, Darlington DL2 1EGTel: 01325 333338 or book out of hourson 07563 378778 (midday - midnight)Tees Valley Food & Hygiene AwardFREEMICROCHIPPINGfor all dogsPlease contactus to make anappointmentDarlington Vet Clinicwww.darlingtonvetclinic.comIn conjunction withFind us onFacebook01325 787 370Darlington Vet Clinic Ltd.,57-59 Alverton Drive, High Grange, Faverdale, Darlington DL3 0GAwww.darlingtonvetclinic.comFind us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 15

Please mention Darlington Monthly when contacting advertisersInteriors 4 youBEDROOMS - KITCHENS - BATHROOMSwww.interiors4youne.co.uk16Fully Fitted Bathroom SuiteWith Tiling for £2500Please ring for detailsElite Car Transportation LtdCars, Commercials & MotorcyclesNationwide coverage Enhanced customer experience Deliver & Collect at time & placeto suit you High insurance per vehicle as standardTILING • LAMINATESPLASTERING • ELECTRICSSLIDING WARDROBESHINGED WARDROBESBATHROOMSWET ROOMS • EN-SUITESWE OFFER A FREE NOOBLIGATION DESIGN SERVICEFully Fitted Kitchen& Appliances £1995Please ring for detailsUnit 16 Evans Business Centre, Durham Way South, Aycliffe Business Park, Co. Durham DL5 6ZFCALL TODAY ON 01325 327316 Email: interiors4youne@gmail.com Your paperwork completed & returned Return load discounts Day rate for cost effectivemultiple movementEnclosed transport available • Specialist RecoveryTel: 07903 344047 Email: rikki@elitecartransportation.co.ukTo Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Accountants and Tax Advisers for Individuals and Small BuSelf Assessment providing: • Corporation Tax• Self Assessment• Corporation Tax• Payroll‘Accounting for Success’Accountants and Tax Advisors for Individualsand Small Businesses providing:Payroll • Business StartupsAccounting & BookkeepingVAT • CIS IssuesCall 01325 488788for a freeno obligation meetinge-mail: info@totaltaxsolutions.co.uk• Business Startupswww.totaltaxsolutions.co.uk• Accounts 2 Peel Court, St Cuthberts and Way, Darlington, BookkeepingCo Durham, DL1 1GB

If there was a way you could protectyour loved ones from worry and stress,you would do it wouldn’t you?The average costof a funeral hasincreasedby 58%in just 6 yearsNational AverageFuneral Cost (£)£2,225 1£3,516 2 £4,906 32006 2012 20171ONS/MINTEL funerals - UK - Jan 2007. 2 ‘Funeral Costs’ carried out by Matter Communications.32017 Forecast based on average increase of 6.89% each year between 2000-2012.Donations from everyPrePaid Funeral Planpurchased will go tosupport MacmillanChoose a Pre Paid FuneralPlan from What InheritA Pre Paid Funeral Plan removes allthe stress and worry for your familywhen the time comes to arrange andpay for your funeral.For more informationcall us on01325 540064Christopher AdlamAssociate Partnerchris.adlam@whatpartnership.co.ukFixthe cost ofyour funeralat today’spriceCompare funeral plans from our other suppliers

Please mention Darlington Monthly when contacting advertisersEclipse Fires Ltd.Multifuel Stove & Fireplace showroomFlue & Chimney systemsLive displaysTel: 01325 350088Mob: 0776610953617 Edward Street, Darlington,DL1 2UPwww.eclipsefires.co.ukLocal Butcher VersusSupermarketOne of the biggest things that the local butcher is up against in theconvenience of the supermarket. With their late night opening and 7 daytrading week. It takes a lot for someone to be in a supermarket doingtheir weekly shop at their convenience whether it be on a Sunday or10 o’clock at night and then to think about getting to the butchers fortheir meat.So is it worth that effort?We think so....The local butcher has been around for generations and have a wealth ofknowledge in their profession.I have learned my trade from tips and advice passed on to me frommy father who, along with 2 years at Blackpool butchering college, alsolearned so much from his father, who started ourbusiness 80 years ago in 1934.Your local butcher doesn’t have all the various other departments to fallback on and therefore has to get it right all the time. For us its not just ajob its a passion. We are passionate about providing ALL our customerswith the very best products and service. All our suppliers are as local asit gets, our lamb beef and pork all come from our immediate area, withina 20 radius of our shop and our chickens come from east Yorkshire. Oursuppliers are all family run businesses that share our passion for qualityproducts.Our home produced products include bacon,sausages, burgers, readymeal ideas, sandwich fillings, cooked meats. All of these freshly made onthe premises on a daily basis. This is just a little insight as to what yourlocal butcher is about. If you don’t already, and can find the time, thenmake the effort and support your local butcher, you will be glad you madethe switch. If you can’t get to us then remember we can come to you witha free local delivery service or we can go further afield using our courierand insulated packaging.solar heating insulationwww.myfourwalls.comPlease mention Darlington Monthly when contacting advertisersAW. ALDERSON & SONTraditional Family ButchersChristmas OrdersNow Being TakenIf the hampers don’t suit your needs youcan order just what you want. We have ahuge selection of Turkeys, Chickens, Geese,Ducks, Gammons, Beef, Pork and Lambjoints, Sausages, Bacon, Cooked meats, FruitCakes and Cheeses from the Wensleydalecreamery and Large pork pies.5KGCHICKENFILLETS(20+ Fillets)Only £22Find us on Facebook:Alderson-Butchers319 Woodland Road, Cockerton, Darlington DL3 9AATel: 01325 358 390 www.aldersonbutchers.co.ukMFW Darlington Monthly Magazine V6.indd 1 16/10/2014 10:08Fox&Hounds24 Teesway, Neasham, Darlington, County Durham, DL2 1QPTel: 01325 720350UNDER NEW MANAGEMENT!Closed for full refurbishment 3rd Nov - 26thWEDNESDAY 26TH NOVEMBER OPENING QUIZ NIGHTStarting 9 - 9.30pm Food available from 5pm - 9pm.BOOKINGS BEING TAKEN FOR CHRISTMAS PARTIESthroughout December, 2 courses £11.95, 3 courses £14.95.CHRISTMAS DAY BOOKINGS BEING TAKEN£45 per head - 4 course lunch 12-3pm. (Half price for kids)20 To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 21

£10 OFFANY CARICATURE WITH THIS VOUCHERAmazingChristmasGift Idea!Use code xmas10 at checkoutwww.billandbenthecartoonmen.comDarlingtonBusiness ReviewDarlington businesses are always keen to help each otherout. This month, Recognition PR clients Darlington BuildingSociety and Latimer Hinks Solicitors told us how they hadworked with local firms.Darlington Building Society has played a key role in enablingan ambitious business woman to buy her own dental practice.Anitha Bangura acquired ownership of the Springs DentalPractice based in Darlington after Darlington Building Societyprovided the Commercial Mortgage needed to purchase thebuilding on Yarm Road.Anitha qualified as a dentist in India in 2001 and moved tothe UK in 2002. She gained valuable skills and experienceworking in management roles in both NHS and privatepractices before taking the plunge and buying her ownsurgery.Anitha Bangaru owner of Springs Dental Studio said: “Iwould like to thank Darlington Building Society for providingme with the commercial mortgage which enabled meto purchase the dental practice, Springs Dental Studio inDarlington.“I am grateful for the professional assistance from theCommercial Manager Phil Taylor. I was very pleased with thecourteous, knowledgeable and expedient service I receivedfrom Phil and appreciate the promptness, kindness andbusiness knowledge that he showed.“I would recommend Darlington Building Society to anyonewithout any reservation and thank them so much for whatreally feels like a personal service and making my dreamcome to reality”Phil Taylor, Commercial Manager at Darlington BuildingSociety said: “It was a real pleasure to work with Anitha andhelp make her long-held ambition to own her own dentalpractice become a reality.”Anitha Bangaruowner of SpringsDental Studiowith CommercialManager ofDarlingtonBuilding SocietyPhil TaylorNew owner of Aldersons Butchers Nigel Alderson with AdamWood of Latimer Hinks SolicitorsMeanwhile, Latimer Hinks Solicitors, one of Darlington andCounty Durham’s longest established law firms, has assistedon a deal which has seen the owner of a longstanding familybutchers pass the reins on to his son.W. Alderson & Son, which is based in Cockerton and is inits third generation, previously traded as a family partnershipbetween Derek Alderson and his son, Nigel.Following Derek’s retirement after 52 years in the business,which his father, Wilf, started in 1934, Nigel is now the newowner. Nigel has more than 24 years’ experience, havingworked in the business since 1990.Adam Wood, property lawyer at Latimer Hinks Solicitors,completed the amendments to the shop’s lease so that it isnow in the sole name of Nigel Alderson.Nigel said: “I am delighted that the leasing arrangements havebeen completed. It has been a pleasure to work alongside myfather, who has passed on his wealth of knowledge to me, andI am grateful to our loyal customers who have helped thebusiness continue to grow.“Adam has acted on my behalf previously and his knowledgeand professionalism ensured a smooth process, in what is anexciting time for the business.”Adam Wood said: “Having known and worked with Nigelbefore, I was delighted to assist with such a significant changeto the business. With a loyal customer base and reliableworkforce, it is no wonder that Alderson’s has performed sowell over the years.”by Caroline WalkerTeam Leader,Consumer & Healthcare TeamRecognition PRwww.recognitionpr.co.ukValid until 20th December 2014 01325 363436pr@recognitionpr.co.uk

Please mention Darlington Monthly when contacting advertisersHOTEL & GASTROPUBCOMPETITIONYou could win Sunday Carvery for 2- excluding drinks -Courtesy of The Devonport HotelQ:How much is the 2 courseChristmas Fayre Menu?Answer to: sales@darlingtonmonthly.co.ukOr by post to: Darlington Monthly, Beech House,Yarm Rd, Middleton St George, Darlington DL2 1GEWe’ll put the correct answers into a hat on20th November and the first out is the winner!So please get your answers in before this date.www.aspray.comCaring forpropertyinsuranceclaims andrepairsCall us todayto receive a£100 voucher**Experience a stress-free property insuranceclaim for your home or business• We negotiate a fair settlement for you with your insurer• We instruct and oversee all repairs using vetted contractors• Repairs are completed to the highest standards• We manage all types of property repairs• There is NO CHARGE to you, the policyholder, for our service*We’re here to take your call 24/7 on01642 337 259 or visit www.aspray.com FIRE FLOOD WATER STORM IMPACTAspray * is paid by the insurer for all property reinstatement and repairs. Please note any excess stated in your insurance policy will still apply. ** Aspray will give youAspray is authorised and regulated by the Financial Conduct Authority for claims handling only.dare to be different and chooseyour own style, whateveryour mood, whatever the occasionthis amazing jewellery is the perfect giftContact Sally for more detailsTel: 01228 670650Mob: 07712 890 002www.southhilldesigns.com/gb/sallytears/defaultCompetition TimeSimply complete either of the competitionsbelow, fill in the entry form and send to thepostal address provided.You Could WinSudoku3 5 9the noQUAYSFREEA meal for tworegistration fees* from our Tex-Mex Two CourseSchool drop offs & collections 7 from 9 3Menu, courtesy of The Voodoo Cafe,St Mary’s Primary, St George Academy,Darlington Tel: 01325 467 555 *Excluding drinksHartburn Primary & Fairfield PrimaryName The Ad John Hetherington 15 Hours free 1st childcare for 3 & 4 yr olds 915 Hours MICROCHIPPINGfree childcare for 2 yr oldsHOW TO PLAY: Match the five segments Dan Burnett of images 8th below meeting with the an criteria Advert in this magazine, place either theIn conjunction withcompany name or the page number in the space below each box.Alex Fawcett introduces Call for 9th Mel all or Laura dogsAcoustic Sundaze (4pm)Mob: Please 07815 contact 606 912us to make anJack Gugi Tel: appointment14th 01642 587 781Peculiar Find Blue us15th/TheBarnChildcareNovemberElite Car Transportation LtdThe Lewis Hamilton Band 21stlineThe Alex Fawcett Band 22ndCars, Name: Commercialsup& MotorcyclesTel:Sex Generals with 29thPostal Address:The LemontopsNationwide coverageProviding 9 Childcarefrom 3 birth 7 in our 5 4 1brand new babyroom, as well as 4 1 3the toddler 2 and 7 8pre-school rooms9 1 4 3FREE settling period andBased in Long NewtonDarlington Vet Clinicwww.darlingtonvetclinic.com8 9 4 3 601325 787 370Darlington Vet Clinic Ltd.,57-59 Alverton Drive, High Grange, Faverdale, Darlington DL3 0GAEmail Address: LIVE MUSIC5 Tubwell Row, Darlington, DL1 1NUthequayspubdarloFROM 8PM@TheQuaysPub www.darlingtonvetclinic.com Enhanced customer experience Your paperwork completed & returned Deliver &PleaseCollectGiveatustimeyour&commentsplaceon Darlington ReturnMonthlyloadMagazine:discountsto suit you Day rate for cost effective High insurance per vehicle as standard multiple movementEnclosed transport available • Specialist RecoveryTel: 07903 344047 Email: rikki@elitecartransportation.co.ukFind us onFacebookThe Winner will be notified by Darlington Monthly within 14 days of the competition closing date.Please send all entries to: Competition Department, Darlington Monthly, Beech House,Yarm Rd, Middleton St George, Darlington DL2 1GECompetition End Date: 20th November 201424To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 25

Please mention Darlington Monthly when contacting advertisersQuakers ZoneOur monthly report on Darlington 1883 from our correspondent Paul Hodgson.Readers may remember the first game of the season thatwas abandoned. Well, the Evostik League committee met andawarded the game to Darlo 2-0. This means the goals fromAdam Mitchell and Amar Purewell stand.Anyway, back to events on the pitch and Darlo’s trip to Blyth inthe FA Cup. Despite putting up a decent first half performance,Martin Grays’ men eventually succumbed to a 3-0 defeat thusending their interest in the competition for another season.An injury hit Darlo side hosted league leaders Salford thefollowing Saturday. Despite huffing and puffing, the home sidelost 0-1.Darlo’s next fixture was a tricky trip to Radcliffe Borough.Graeme Armstrong spared Darlo’s blushes with a second halfequaliser in a disappointing 1-1 draw.The Quakers were on road again for their next match, this timeOssett Town were their opponents.Two first half goals from Amar Purewell and Graeme Armstrongwere enough to give Martin Grays’ men all three points.Darlo equalled their highest goal tally of the season when theybeat Harrogate Railway at Heritage Park in their next fixture.2632 Bondgate, Darlington DL3 7RDOpposite The Majestic (Magic & Mayhem Soft Play)Tel: 07941 428 374www.emeliasclothing.co.ukWe sell beautiful & affordable clothing & footwearfor boys and girls from 0-10yrs. We stock a widevariety of brands from Portugal, Spain, Paris,Barcelona, USA and the UK to name just a few!We also stock a huge range of accessoriesincluding hair bows, socks, frilly pants and hats.We offer a free local delivery service and a postal serviceQuote DM for 10% OFFacross the store (exclusions apply)Find us on Facebookwww.facebook.com/emeliasclothingWoodcroft Antiques& CuriosQuality Selection ofFurnishing, Mirrors,Fine Arts, Clocks& Objet VirtuWith over 30 years experience, furniture etcbought & sold with confidence & discretion.House clearance undertaken.Opening TimesMon, Tues, Wed - ClosedThurs to Sat open 10am - 5pmSun - Closed44 Hurworth Road, Hurworth Place, DL2 2DATel: 01325 721136Mob: 07972 034 539Email: woodcroft_antiques@hotmail.co.ukProprietors: Stewart & Kathryn NorthallAmar Purewell helped himself to a hat-trick, further goals fromGraeme Armstrong, Liam Hatch (2) and Stephen Thompsongave the Quakers an easy 7-1 win.Darlo continued their winning run with a hard fought 1-0victory over bottom side Padiham at Heritage Park.In form Amar Purewell scored the all important goal from thepenalty spot after he was brought down inside the area.Next on Darlo’s schedule was a trip to Brighouse Town. Twomore goals from Amar Purewell and another from midfielderJordan Robinson gave The Quakers a routine 3-1 win.The Quakers were on the road again for their following fixture.This time former Football League club Prescot Cables providedthe opposition.Goals from Leon Scott and veteran defender Alan White gaveDarlo an easy 2-0 victory over their relegation threatenedopponents.Well, that’s all for now, I’ll be back next time with another‘Quakers Review’.To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910A record 3,500 people are using facilitiesrun by Hummersknott Active Ltd, a whollyowned subsidiary of HummersknottAcademy, on average each week. Thisexceeds the anticipated number of weeklyusers by 1,500.Hummersknott Active, which now employs 20local people, was set up in 2011 for use by the localcommunity. It now also holds a wide variety of activitiesfor children aged between four and 16 to engage inplaying and learning about new sports under thesupervision of staff.Hummersknott Active offers access to the Academy’srange of facilities including the swimming pool, netballand tennis courts, recording studio and dance anddrama rooms – all of which are available to hire bycommunity groups. In addition, youngsters have theopportunity to take part in a range of sporting activitiesincluding football, netball, badminton, tennis, gymnastics,trampolining and swimming.In addition, it offers a range of exercise classes to thepublic, including tai chi and a selection of classes, whichare run in association with other organisations.Pat Howarth, Executive Principal of HummersknottAcademy said: “Through Hummersknott Active weoffer the local community the chance to benefit fromour excellent facilities outside of Academy hours.“Hummersknott Active is an excellent way of linkingup with a number of local organisations to provide amodern, safe and accessible venue for their classes,which also offers opportunities for local people to takepart in a range of fun, active and educational activities.“We’re delighted that so many people are now usingthe facilities and taking advantage of the wide range ofactivities on offer. The record number of users certainlyexceeds initial even high expectations. I’m delightedthat we are continuously adding to the activities onoffer and thus attracting increasing numbers of users.”Mr Howarth added: “We are also proud to host theHummersknott Cadet Attachment, which has beenvoted the best school army detachment in the Brigadearea. Forty five children aged 14 and above now attend.In addition, we also run the Duke of Edinburgh’s Awardscheme at the Academy.”Please mention Darlington Monthly when contacting advertisersHummersknott Active attractsrecord number of usersDuring term time, Hummersknott Active operates onweek nights and weekends but during the holidays italso opens from 9.30am until 4pm each week day forchildren aged between four and 14.For more information contact 01325 246469 or emailach@hummersknott.org.uk.Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 27

Please mention Darlington Monthly when contacting advertisersPoetry CornerThere’s Something ThereThere’s Something There, there’s something there;It’s in your eyes, your smile, it’s in the air.There’s Something There, there’s something there;The way you walked and talked, it’s just not fair;There’s Something There, there’s something there;The way the sun cascaded through your longand golden hair;It’s just not fair.There’s Something There, there’s something there;I need your love to stay, for my life is bare;you are my rock.It’s just not fair.We are not over, you still have time to spare;There’s Something There, there’s something there.Stay with me, fight for life, it’s just not fair,please take me there.Don’t leave me all alone,It’s just not fair:Please know I’ll always care, I know you’realways there;it’s just not fair!Graeme C. © gch 2014www.rite4me.co.ukPretty PawsGroomingDogs, Cats & Small AnimalsOur services include:Full Groom Dogs & Cats • Puppy & Kitten Groom • Bath OnlyRabbit & Guinea Pig Groom • Hand Stripping • Claw ClippingWe are currently located atThe Fairy Dog Mother, Unit 11 Red Barnes Way, McMullen Road, Darlington, DL1 2RRFor an appointment please call Lisa on 07506 742518NovemberlineupLIVE MUSICFROM 8PMcompetitionQ:theQUAYSJohn HetheringtonDan BurnettAlex Fawcett introducesAcoustic Sundaze (4pm)Jack GugiPeculiar BlueThe Lewis Hamilton BandThe Alex Fawcett BandSex Generals withThe Lemontops1st8th9th14th15th21st22nd29th5 Tubwell Row, Darlington, DL1 1NUthequayspubdarlo@TheQuaysPubDARLINGTONFILM CLUBYou could win4 tickets to see any film.Can be taken whenever the winner wantsHigh Fidelity starring John Cusack is beingshown on Monday 10th November.Who wrote the book?Answer to: sales@darlingtonmonthly.co.uk or by post to:Darlington Monthly, Beech House, Yarm Rd, Middleton St George,Darlington DL2 1GEWe’ll put the correct answers into a hat on 20th November and the firstout is the winner! So please get your answers in before this date.Please mention Darlington Monthly when contacting advertisersDarlington car dealershipsupport Northallerton EventRider on her Road to RioAn award-winning Darlington car dealership issupporting International event rider Nicola Wilsonas she gears up for the Rio 2016 Olympic Games.Bristol Street Motors Nissan in McMullen Road is backing thelocal rider, who was born and bred in Northallerton, by providingher with an all-new British-built Nissan Qashqai.Nicola, helped the eventing team claim a silver medal at theLondon 2012 games with her much-loved horse OppositionBuzz, will use the crossover model to travel to and from herdaily training sessions and to competitions across the country.Nicola said: “This sponsorship is massive for me and will have amajor impact on my ambitions for the Rio Games.I didn’t have a car previously - I used my husband’s - but it’s goingto make such a big difference knowing I don’t have to worryabout a car on a day-to-day basis and it will be lovely after a longdays training or competing to get into a car that offers heatedseats for those harsh winters days and air conditioning for thehot days, always traveling in comfort and style!It’s also fantastic to have a relationship like this with Nissan andBristol Street Motors. It’s really exciting.”With less than two years to go until the Rio 2016 OlympicGames, Nicola’s attention is already focused on winning theultimate prize and she is beginning to intensify her preparations.“Rio is enormous for me. It’s what drives me and keeps megoing day in and day out and my ambition is to come home withanother medal,” added Nicola.Peter Waugh, General Manager at Bristol Street Motors Nissan inDarlington, said: “We are absolutely thrilled to be able to supportNicola on the road to Rio and I’m sure she will absolutely loveher new Qashqai.“It’s a great source of pride for everyone at the dealershipknowing that we are backing such a well known and successfulequestrian athlete and are playing some part in helping her fulfilher sporting dreams as she works towards Rio.”.The partnership between the dealership and Nicola was formedthrough Nissan’s role as the Official Automotive Partner of TeamGB and ParalympicsGB on the road to the Rio 2016 OlympicGames. As part of this, Nissan has launched the #UniteAndExcitecampaign which will provide fans with exclusive behind-thescenesaccess to athletes’ stories and news of how Nissan’sinnovative technology could improve performance.Fans can follow #UniteAndExcite at www.nissan.co.uk/uniteandexciteOlympic Silver Medallist Nicola Wilson collects her all-new NissanQashqai from Bristol Street Motors Darlington.For more information about the Nissan Qashqaior to book a test drive call Bristol Street MotorsNissan Darlington now on 0844 811 5975 or visitwww.bristolstreet.co.uk/nissan.WATSON SYERSaccounting and taxationWe offer accounting and business supportto a wide range of clients regardless ofindustry sector and size• Experts in Tradesmen’s Tax •• CIS refunds obtained quickly •Other services include:Self-Assessment Tax Return PreparationCIS Claims for Sub-contractorsVAT Return CompletionPayroll OperationAccounts Production for all Types of BusinessMalcolm Syers ACPA ATTPhone: 07854 956697 / 01325 333721Email: malcolm@watsonsyers.co.ukwww.watsonsyers.co.uk28 To Advertise Contact Darlington Monthly Email: sales@darlingtonmonthly.co.uk Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 29

Please mention Darlington Monthly when contacting advertisersDARLINGTON FUNDRAISING GROUPDARLINGTONDARLINGTON FUNDRAISING GROUPbenches GROUPto overnight hotel stays!!DARLINGTON FUNDRAISING GROUPThe Macmillan Ball 18 th October 2014Our very first Macmillan Ball held at theMercure Darlington Kings Hotel was anThe Macmillan Ball 18th October 2014TheoutstandingMacmillansuccess!!Ball 18The Octobermonths2014of tirelessOur very first Macmillan Ball held the MercureOurplanning,veryhardfirstworkMacmillanand dedicationBall heldfromat theallMercureour Darlington wonderfulDarlingtonKings DFG Hotel volunteersKingswasHotelan paid outstanding offwasas weanoutstandingentertained success!! Thesuccess!!138 months guests ofThetireless withmonthslive planning, music,of tirelesshard funplanning,and work games, and dedication hardmagicworkand from anddancing all dedication our wonderful into thefrom DFG earlyallourhours! volunteers wonderfulOur paid fabulousDFG off as volunteers we raffle entertained withpaida 138 differenceoff guests as weentertainedensured with live music, each138 fun guestguests and went games, withhome magic livewith and music,at dancing leastfunandone into The prize!games, the Macmillan early magic hours! Ball and 18 Our th dancing October fabulous into 2014 raffle the with early ahours! difference Our very Our ensured first fabulous Macmillan each raffle guest Ball went with held home a difference at with the atensured leastMercureone each prize!Darlingtonguest wentKingshomeHotelwithwasat leastanoutstanding success!! The months of tirelessone prize!planning, hard work and dedication from allour wonderful DFG volunteers paid off as weentertained 138 guests with live music, funand games, magic and dancing into the earlyhours! Our fabulous raffle with a differenceensured each guest went home with at leastone prize!We raised an incredible £3000 with amazingsupport from local businesses who donated161 raffle prizes!! Prizes ranged fromWemanicuresraised antoincrediblea car£3000for thewithweekend,amazingsupportrestaurantfromvoucherslocal businessesto race days,who donatedgarden161 raffle prizes!! Prizes ranged frommanicures to a car for the weekend,MercurerestaurantWe Darlington were overwhelmed Kings Hotelvouchers towith helpedracethe makedays,generositygardenour nightbenchesand really support special ensuringto overnightfromhoteleveryone lots of glitz andstays!!involvedglam, especially nothing was donations too much from trouble our and guests the andserviceWebusinesses providedwere overwhelmedwas well brilliant! as entertainmentwith the generositygiven forWe andfree raised fromsupport an local incredible singerfrom £3000 Annaeveryone with Leigh amazing Stainton,involvedWesupportraisedespeciallyPersona froman incredible DJ, local donationsphotographers businesses£3000 withfrom who ourAmy amazingdonated guestsAtkinsonandsupport 161 businessesand raffle from Ian local Meeson prizes!! businessesas wellandas Prizes Malcolm whoentertainment ranged donated the Magician! from 161given forraffle manicures freeprizes!!fromPrizes to local a rangedsinger car from for Annamanicures the Leigh weekend, toStainton,acar restaurant for ThankPersona the weekend, you vouchers DJ,all restaurant photographersso much, race vouchers we days, couldAmy to garden race notAtkinsonhavedays, benches garden doneand Ianit to benches withoutMeesonovernight to youand overnight hotel andMalcolmstays!! all hotel moniesthe stays!! Magician!raised willhelp Macmillan ensure that no one facesWe We wereThankcancer were overwhelmedyoualone.with the generosityall so much, we could not haveand and support support from everyone involvedespeciallydone itfromwithouteveryonedonationsyoufromandinvolvedallourmoniesespeciallyguestsraisedandwilldonationsbusinesseshelp from Macmillan our guestsas well asensure and businessesentertainmentthat no asgivenone wellforfacesas entertainmentfree cancer from alone. given for free from local singerlocal singer Anna Leigh Stainton,Anna Leigh Stainton, Persona DJ, photographersPersona DJ, photographers Amy AtkinsonAmy and Atkinson Ian Meeson and Ian and Meeson Malcolm and the Malcolm Magician! theMagician!Thank you all so much, we could not haveThank done you it without all so much, you and we all could monies not have raised done willit without help Macmillan you and ensure all monies that raised no one will faces helpMacmillan cancer alone. ensure that no one faces cancer alone.RECENTLY AWARDEDtripadvisor2014 WinnerCertif icate of ExcellenceHOTEL & GASTROPUBChristmas Afternoon Teaand Glass of ProseccoFriday 12th December 2pm – 4pmTickets on Sale now - £12.95Please mention Darlington Monthly when contacting advertisersCHRISTMASAFTERNOON TEA & MUSICFeaturing theFantasticPlaying all your favourite Christmas songs.16-18 The Front, Middleton One Row, Darlington, Durham DL2 1AST. 01325 332255 E. the.devenport@gmail.comwww.devonporthotel.co.ukRecreate ConsultingRecreate ConsultingManaging and Resolving ConflictGet InvolvedIf you want to find out more about how toTypical Emotions: Anger, Hostility, Hurt, Fearsupport DFG with our local events,Getcollections,Involvedand challenges give Michelle aThese are “Stress” emotions which put the body in “Fight or Flight” mode.Ifcallyouonwant07877to find673030,out moreEmailabout howustoatsupportthompson.m2@sky.comDFG withorourfindlocalus on Twitter Conflict Resolution:events,collections,@dfg2008 andandFacebookResolving a conflict is about meeting the needs of each other. Take the Emotion out ofchallenges give Michelle acallwww.facebook.com/pages/Darlingtonon07877 673030, Email us at Conflict and it becomes a Negotiation.thompson.m2@sky.comFundraising-Groupor find us on Twitter Negotiation is all about collaborative problem solving.Get Get Involved@dfg2008 If you and FacebookIf want you to want find out to more find about how more to support about DFG how withFinding that win/win solution.toour local www.facebook.com/pages/Darlington-events, collections, and challenges give Michelle a callMercure Darlington Kings Hotel helped make support DFG with our local events,on 07877 Fundraising-Group673030, Email us at thompson.m2@sky.com or find usSTOP… TAKE A STEP BACK… LISTEN… UNDERSTAND… LOOK FOR A 3rd WAY!our night really special ensuring lots of glitz on Twitter collections, @dfg2008 and and Facebook challenges give Michelle aand glam, nothing was too much trouble and www.facebook.com/pages/Darlington-Fundraising-Groupcall on 07877 673030, Email us atTurn Hostility into HospitalityMercurethe serviceDarlingtonprovidedKingswas brilliant!thompson.m2@sky.com or find us on TwitterHotel helped makeGreat Customer Service30 To Advertise Contact Darlington Monthly Email: @dfg2008 sales@darlingtonmonthly.co.uk and Facebook Tel: 07980 006910Find us on Facebook: DarlingtonMonthly Visit us online: www.darlingtonmonthly.co.uk 31our night really special ensuring lots of glitz www.facebook.com/pages/Darlington-ONLY 5MINUTESFROMMORTONPARKCustomer Service – What should you expDefinition of Conflict: a serious disagreement or argument,Businesses typically a spend protracted a lot one. of money trying to get Customer Service right – andMost often when one party’s needs are not being met by another.invest a huge amount in Customer Service training and tend to forget thatcourtesy. In a Conflict Situation most people do some of the following:Avoid, Deny, Comply, Compete, FightIn this day and age, you should expect a high level of customer service withgreat price and product are no longer the winning factors with consumersSimilarly for visits to Doctors, Dentists, Hospitals or our dealings with Localgoing to make these interactions memorable – for either the right reason,Below are a few pointers of what you should expect from your customer se• Actively Engages with Customers withTel: 07801 822757www.recreateconsulting.co.ukPoor Cust• Lack o