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10 years in the making,thank you for your support!Now with over 5,500 Members and ranked as a top 3 Preferred Supplier, Capricorn Mutual has been on a greatjourney and we cannot wait for the next stage. We are looking forward to you joining us and working togetherto ensure you have the business protection you need!From day one, we aimed to deliver excellent customer service at all times, and it’s no different today. Wewill always strive to provide the best member experience, especially to support you through any emergencysituation, whether it is a major natural disaster or a business loss or interruption.Since inception we have assisted you with nearly 26,626 claims and paid out more than $110 million. After all,the Mutual is here for you when the unforseen or unwanted happen and we understand the importance ofgetting you back on track and doing what you do best…running your business, as quickly as possible.From your valued feedback we have been able to implement some other improvements including theelimination of claim forms with the implementation of a paperless claim process to reduce turnaround timeson paperwork. We have allocated all claims a specific claims officer, introduced a variety of specialist serviceproviders to assist you during a claim and expanded the team with coverage now on both the west and eastcoasts of Australia to offer a greater span of operational hours for you when in need.During any claims process we understand it can be a difficult time and our primary concern is always ensuringyour safety and getting you back and up and running asquickly as possible.See what our Membershave to sayMember nameA Grade Automotive - Kane SeymoreNumber of years as a Capricorn Mutual Member8.5 yearsWhy did you switch to/join Capricorn Mutual?I saw the Mutual as an Automotive specialist, theperson who saw us was very good to deal with andexplained everything in plain English and the abilityto pay monthly with no additional charges helpedwith cash flow.Have you submitted a claim and if so, what wasit for and how was the experience?Unfortunately due to the size of our business wehave had a number of claims, I have found theclaims team very good to deal with and there isminimal red tape involved without the need tocomplete endless claim forms each time.Would you recommend Mutual to otherCapricorn Members looking for a betterinsurance alternative, if yes why?Over the years I have recommended bothCapricorn Society and the Mutual to all theautomotive businesses in my area and willcontinue to do so, to use your own catch phrase,'it's just easier.'We continue to seek innovative ways to provide easiermeans for you to register a claim and minimise anyfurther disruption. We understand you want an efficientprocess and rapid response to your needs.Our relationships continue to grow stronger and strongerwith our national network of builders, assessors,consumer goods retailers and solicitors; all of whom havea well-developed understanding of Capricorn Mutualand are therefore ready to assist you with ease.Capricorn Mutual exists for and because of you, ourMembers, and we sincerely hope you are receiving thelevel of service you expect. We welcome any thoughtsand feedback you have and look forward to workingtogether again in the near future.Contact us via phone on 1800 007 022 or email us atinfo@capricornmutual.com.You should consider the PDS before deciding whether protections offered by CapricornMutual Limited (ACN 104 601 194) are right for you. For a copy of the PDS contact CapricornMutual Limited on 1800 007 022 or visit www.capricornmutual.com.au.Member nameBeechboro Smash - Joe ItalianoNumber of years as a Capricorn Mutual Member9 yearsWhy did you switch to/join Capricorn Mutual?We are strong supporters of the Capricorn conceptand we really like the personalised service providedby our Liaison Officer.Have you submitted a claim and if so, what was itfor and how was the experience?We have submitted a number of motor vehicle claimsand the service has always been great. CML useindustry specialist assessors who are easy to deal withand make the process simple.Would you recommend Mutual to other CapricornMembers looking for a better insurance alternative,if yes why?Without a doubt. Ease of payment, personalisedLiaison Officer, simple and efficient claims process.4 CAPRICORN IGNITION AUGUST 2013 CAPRICORN IGNITION AUGUST 2013 5