Primary Specimen & User Manual - Irish Blood Transfusion Service

IBTS/DIAG/GDE/0001 Ver. 1 Effective Date: 02 / 04 / 2009 Page 7 of 35Irish Blood Transfusion Service4.5 DIAGNOSTICS/COMPATIBILITY LABORATORIES CONTACT DETAILSSECTION NBC MRTCLaboratory office 01-4322966 021-4807418Diagnostics laboratory 01-4322972, 4322973021-4807417,021-4807418Platelet issues01-4322969,(Routine 9am – 5pm)01 4322800(out of hours)021-4807417/ 4807418(Routine-9am-4.30)021-4807400 (Switch)(out of hours)Clinical issuesOut of hours contact number01-4322800 (Switch)Ask for doctor on duty/call.021-4807400 (Switch)Ask for doctor on duty/call.Contact phone numberLaboratoryOut of hoursLaboratory Fax No.01-4322800 (Switch)Ask for medical scientist onduty/call.01-4322709(Diagnostic laboratory)01-4322942Despatch (Product requests)021-4807400 (Switch)Ask for medical scientist onduty/call.021-4323315(Diagnostic laboratory)Main reception Fax No. 01-4322930 021-43130144.6 CONTACTING THE DIAGNOSTICS / COMPATIBILITY LABORATORY WITH ANURGENT REQUEST FOR EMERGENCY SERVICESRequests must be made by a Medical Officer or another designated staff member. The identity ofthe person initiating the request will be documented, as will the identity of the IBTS staff memberreceiving the request. Please advise the IBTS as soon as possible where the level of urgency of therequest/ service status changes (inc. service no longer required).4.6.1 Routine HoursContact:The Diagnostics /Compatibility Laboratory at either the NBC or the MRTC. (See 4.5 above)4.6.2 Out of Hours• The IBTS provides an emergency blood group and compatibility service out of hours forhospitals where the IBTS acts as a hospital blood bank and have in place a service levelagreement (SLA). For turnaround times for response to emergency request for compatibleblood (see section 8.1)• The IBTS (NBC and MRTC) also provides a reference service for the hospital blood banks.Requests for emergency immunohaematology services / compatible blood out of hours will beassessed in accordance with the urgency of the request.To request these emergency services, contact switch and request to speak to the medical scientist ormedical personnel on-call. (For both centres)