Download boarding handbook - ACS International Schools

www.acs-schools.comLondon, EnglandBoarders Handbook2012 - 2013

ACS Core Purpose and ValuesThrough learning, inspire all to make a differenceIn defining our Purpose, we have distilled the many ideas, feelings and voices that make up ourinternational community. 'Through learning' captures our endeavour to encourage lifelonglearning in everything we do, and remain curious and motivated by the world we live in. To 'inspireall to make a difference' expresses our collective desire to see and enable achievement as apersonal goal. It embodies our drive to enrich and contribute positively to the people around us,both near and far, and underlines the values we hold most dear:Engage in Community• Motivate and value others • When every voice is heard, nobody feels left out • Strong partnershipsbetween students, parents and staff create a genuine feeling of family • Pride in what we do energisesthe special environment we share • Place value on quality • Engage students in their own education• Together we are dynamic, viable, and secure • Value opinions • Respect for others builds self-respect• Invest in people and they will invest in you • Foster a sense of belonging to enrich a warm and friendlyenvironment • Provide foundation and continuity to the many communities that make up our community• Take all from where they are to where they want to be • Remember, change is exciting as a sharedexperience • Our global community is an education in itself.Be a catalyst for positive change• Action your wider responsibilities to the world • Always endeavour to do the right thing • Be anambassador for our extended international community • Promote global citizenship through deeds aswell as words • Collaborate to achieve a wider understanding • Get involved in humanitarian issuesoutside your comfort zone • Promote sustainability as an integral part of everyday life • Never tire ofgiving to those less fortunate • Strive to provide stability in an uncertain world • Try your best tomake others happy • Accept opportunities to contribute in new and uplifting ways • Develop love forthe people around you • See a world without barriers • Embrace social responsibility.Promote excellence through learning and personal achievement• Share success • Ensure students leave with more than good grades • Encourage broad talents, as agood education is not all about one thing • Set individual goals, as achievement means differentthings to different people • The journey is important • Achieve because the focus is on students,lifelong learning and not just results • Inspire all to be the best they can be • Discover and liberate themotivation to succeed that lies in everyone • Embody an ethos that enables excellence, rather thanone that delivers excellence at any cost • Encourage integrity as a form of personal excellence• Provide the opportunity for all to succeed through their own desire • Prepare flexible minds • Seedexcellence into everything • Succeed with integrity.Enrich the international experience• Value and appreciate your role as a contributing member of one Earth • See and affect the world onyour doorstep and beyond • Appreciate that international is the norm here • Draw unity from the factthat everyone is from somewhere else • Develop hearts and minds that respect cultural differences• Bring a sense of commonality to diversity • Use diversity to enhance learning • Champion theunderstanding of all cultures • Remain open-minded and curious • Enjoy the benefits of being part of acosmopolitan group • Treat all differences thoughtfully • Diversity is stimulating and motivating whenunderstood • Make all feel accepted.

contents continued4. General InformationLiving in England – Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Hotel Accommodation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Calling from Abroad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Transport to and from Heathrow and Gatwick Airports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26A Final Note to Parents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26AppendicesAcceptable Use Policy for Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Complaints Procedure for Parents and Legal Guardians . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 | ACS Cobham

1. Introductory InformationDear ACS Boarding Students,Welcome to your new home at ACS Cobham International School. It has often been said that‘there is no place like home’ and it is with this in mind that you will hopefully come torecognise the true value of boarding in our international setting. You will have the opportunityto meet other students who, like you, will have certain aspirations, talents and interests. It willbe those interests and values that will probably set you apart from others but collectively youwill learn to appreciate what diversity means. You will develop special and long term friendships;a better understanding of who you are and how others influence your life and an awareness ofthe different cultures that those in the boarding houses will have.A boarding house is a thriving and dynamic place but it needs efficient systems and controls forit to function for your benefit. You will learn to appreciate the very important role that theboarding staff play in your life. They will be in loco parentis and therefore someone who caresfor you. They will build relationships with you that are based on mutual respect and trust. Theywill spend time on planning a daily routine that will allow you to follow your academicprogramme as well as your involvement in sports, music, drama and other pursuits. Thisplanning takes considerable time and effort and so I would urge you to work within theroutines, guidelines and code of conduct that are provided in the form of the Handbook forBoarders.The Handbook for Boarders has been prepared to give you and your parents information aboutboarding at ACS. We have tried to include all relevant and important topics in an effort toprepare you for living with us. I am sure that there are questions which you may have. OurHouseparents will be happy to discuss these with you.The High School and Middle School also publish handbooks for the students and families intheir respective divisions. Please read through the handbook for your particular division withgreat care. A great deal of very important information regarding the school programme, ourregulations and our expectations for students is contained in this handbook. All staff membersthroughout the school are prepared to assist you in understanding this information.Each student who is part of our family of boarding students contributes to the spirit andsuccess of the whole community. We rely on your willingness to show concern for all otherswithin our special community and within the school at large to help in maintaining a positive,enjoyable, academically stimulating environment for everyone.Again, may I welcome you to your new home,Sincerely,TONY EYSELEHead of SchoolACS Cobham | 3

History of the SchoolACS Cobham International School, which opened its doors in 1975 with an enrolment of 175,now has over 1300 students between the ages of 2 and 18 in its three separate divisions. Eventhough the majority of students are American, over 50 different nationalities are represented.The school is located on a beautiful 128 acre estate. The history of this interesting propertygoes back nearly 800 years to 1206 when a family named “Heiwude” held the land. “Heiwude,”or “Heywood” as it is known today, means a “preserved or enclosed wood”. Records show thatby the 14th Century the estate was owned by William de Horwode. His name was probably aderivation from the original “Heiwude.”The main house, Heywood Manor, is a fine example of Palladian-Georgian architecture anddates from 1804. In 1820, the house and estate were sold to Prince Leopold of Saxe-Coburgwho later became King Leopold of the Belgians. There were many distinguished owners of theHeywood Estate throughout the next 150 years.ACS has continued to respect the original beauty, character, and history of the extensiveproperty throughout its years of ownership. Heywood Manor, centrepiece of the school campus,is complemented by an Early Childhood village and three additional buildings: the Middle School(1990), the High School (1992), and the Lower School (1995). Other facilities include a modern,well-equipped sports centre with swimming pool, an Olympic-standard running track, tenniscourts, fields for soccer, rugby, hockey and baseball, and a golf course. A cafeteria-auditoriumcomplex and our purpose-built boarding division complete the excellent range of schoolfacilities at ACS Cobham.Boarding Division FacilitiesThe ACS Boarding division was established in 1988 to provide greater flexibility for mobilefamilies facing new overseas assignments and to cater for families who want a boardingexperience for their children. This division, for students in grades 7 – 12, combines excellentmodern accommodation with a family-style atmosphere. A total of 110 students (66 boysand 44 girls) can be accommodated in the two separate wings which are connected by aspacious entrance reception area. Both seven-day and five-day boarding programmes areavailable.All study bedrooms are designed to be occupied by two students, and each room has aprivate bathroom. Upstairs rooms incorporate split-level bedroom areas allowing students inthese rooms their own private area. Furnishing for all rooms is to a very high standard andincludes wall-to-wall carpeting, beds, built-in wardrobes (closets), desks, lamps, bookcases,bedside units, and dressing tables.Each wing has comfortable lounges with colour televisions and DVD players, laundry facilities,and kitchenettes where snacks can be prepared. Meals are provided in the school’s moderndining hall next to the Dormitory block.Boarders may use other school facilities after classes finish in the afternoon, in the evenings,and on weekends. These include the Sports centre with swimming pool, tennis courts, runningtrack, and golf course.4 | ACS Cobham

ACS International Schools Statement of Philosophy:Dormitory AddendaOur programme encourages continuous learning. It requires students to develop thefundamental skills necessary for independent learning and successful problem solving. Teachersprovide learning experiences which are appropriate to a student’s age, learning readiness, andstage of development. We take a developmental student-centred approach to instruction whichcapitalises on each student’s strengths and minimises each student’s weaknesses.An essential function of our school is to prepare the student for the next step in formaleducation. We maintain a thorough awareness of education programmes throughout the worldso that our students and families have the maximum opportunity to exercise choice.The following aims (with Dormitory addenda in bold print) will contribute to the developmentof an optimal learning environment. The school community will:1. Prepare students to be independent learners.Dormitory students are expected to work independently during study hall periods andto manage their own time, money, room clean-up, and laundering.2. Emphasise creative thinking, the acquisition of critical thinking skills, and problem-solvingexperiences.In a community such as the dorm, many opportunities arise for the practice of conflictresolution skills. Students are also encouraged to suggest solutions to collectiveproblems and participate in decision-making processes involving their lives in the dormwhen appropriate.3. Develop a proactive responsibility for and a sensitive awareness concerning ourenvironment.Boarders are expected to take responsibility for the care of their “home away fromhome.” The dormitory participates in school recycling programmes and encouragesboarders to use materials and energy wisely.4. Encourage and nurture an abiding sense of personal integrity.Dormitory students are expected to honour the truth in their dealings with others andwith themselves.5. Develop an understanding of different philosophies and cultures, and instill respect forpeople, their work, their beliefs, and their experiences.Dormitory students are expected to show respect for other people and their beliefseven if they do not understand or agree with them. As a result of living and workingtogether, dormitory residents have a unique opportunity to grow into tolerant, wellroundedindividuals.6. Encourage resolution of problems within a framework of openness and fairness, with dueconsideration and respect for differing views.Dormitory students are encouraged to resolve personal and community problems withcivility, fairness, and honesty.ACS Cobham | 5

7. Facilitate participation in the arts, developing an understanding and appreciation of theaesthetic aspects of life.Dormitory students develop an understanding, appreciation, and enjoyment of the artsthrough an on-going schedule of evening and weekend outings in and around theculturally-rich London area.8. Facilitate participation in organised sports programmes, encouraging a lifelong enjoymentof physical activity.Dormitory students are encouraged to maintain a full physical activity schedule, oftenincluding participation in school sports. Students are given the opportunity to learnthe skills needed to play sports which they can use all their lives.9. Encourage self-expression as well as a sensitive and considerate response to the expressionof others.Dormitory students participate in dorm activities such as Student Council,International Nights, and talent shows which broaden their perspectives, increase theirconfidence, and give them practice in appreciating the efforts of others.10. Foster respect for property, both personal and communal.Dormitory students are expected to treat both dormitory and the personal property ofothers as they would wish their own to be treated.11. Provide appropriate opportunities for social and emotional growth e.g. Outward Bound andLeadership challenge.The give and take of dormitory community life and the wide variety of schoolactivities both during and after school hours provide many opportunities for social andemotional growth.12. Promote the values and teach the principles associated with healthy living e.g. Habitat forHumanity.Dormitory students participate in a variety of leisure activities which teach them to beaware of nutrition, the value of exercise, the need for rest and stress management, andthe dangers of smoking and substance abuse. Information and counselling regardinghealth matters and hygiene is always available.13. Fulfil our role as a responsible, contributing member of our local community.Dormitory students learn that with the privileges come responsibility for its welfare,such as keeping tidy, offering help when it is needed, and participating willingly in itsactivities. Students extend this awareness by involvement in community activities,such as the Duke of Edinburgh Award, charity sponsorships, baby sitting, andcommunity service.14. Will provide opportunity to fulfil our roles as a responsible, contributing member of ourinternational community.Dormitory students have an opportunity to participate in international activities, suchas, World Challenge, ORBIS Programme and Model United Nations.6 | ACS Cobham

ACS Cobham International School Dormitory PhilosophyUnity with Diversity - A Home Away from HomeIn our diverse and shrinking world society, the ACS Dormitory strives to provide a pleasant,secure home for students from a variety of cultures who must live apart from their families. TheDormitory aims to make students aware that they are important, thus encouraging theirdevelopment as mature and responsible citizens of a global community.The Dormitory promotes and exemplifies the general philosophy and aims of ACS through itsstudy, activity, and leisure programme. In so doing, the Dormitory operates within the MissionStatement of ACS International Schools.The Dormitory has a unique residential status and must fulfil the role of “in loco parentis”. Inconjunction and co-operation with parents, the Dormitory and its staff exist to meet the needsof the whole student (academic, physical, personal, and emotional) in order to support growthand maturity. The Dormitory strives to meet the needs of the students by pursuing thefollowing specific goals:The Dormitory provides a programme and an environment which1. Encourages students to understand and appreciate that ‘Our true nationality is mankind’ -H.G. Wells.2. Encourages students to observe the Dormitory’s motto: ‘Remember who you are, whereyou come from and don’t let yourself down’.3. Encourages students to accept the personal responsibility that comes with personalfreedom.4. Accentuates the best in each student and maintains high expectations to help them realisetheir full worth and potential.5. Communicates with parents in order to encourage their support and involvement.6. Maintains and encourages a qualified support staff prepared to meet the needs of thestudents.ACS Cobham | 7

2. Dormitory RequirementsBefore Arrival RequirementsAlthough the Dormitory staff act “in loco parentis,” the expectations and permission of parentsneed to be known when decisions about health, travel, and visiting off campus are made. Forthis reason, the Dormitory requires the following information (2 weeks before arrival):• Student Data Form (pink) is especially important if emergency contacts are required.• Permission Form (blue) gives the Dormitory staff direction on parental wishes regardingtravel and visits off campus.• Passport/Visa Information Form (green) outlines parental/guardian responsibilitiesregarding all matters involving the legal residence of non-UK and EU boarders.• A photocopy of relevant pages of the passport.• Designation of Guardian Form (gold). Parents who live outside the United Kingdom mustdesignate a guardian in the UK before their children can be admitted as residents in thedormitory (see below for further information).• Travel Arrangements Form (yellow) gives an indication of who is arriving when and whichmeals need to be ordered.• Dormitory Health Forms (white) (envelope) containing Health Forms and MedicalPermission to be completed by the parent or guardian and doctor. Please note thatstudents will not be permitted to enrol into the Dormitory without a completed healthform which has been approved by the school doctor.Guardian DesignationParents who live outside the United Kingdom must designate a guardian in the UK before theirchildren can be admitted as residents in the dormitory. A guardian should be able to provide thefollowing:1. accommodation during periods in which the dormitory is closed (e. g., school recesses, andthe periods prior to Orientation and after the school closes in June);2. accommodation in cases of suspension;3. accommodation for periods of extended convalescence;4. attendance at teacher/parent interviews in place of parents (if so desired); and5. attention to matters involving passports, visas, and police registration if they have notbeen handled by the immediate family.Guardians, whether, family members or friends of the family must be over 25 years of age.However, parents may wish to avail themselves of the services of an agency. The Admissionsoffice can provide parents with the names of several such agencies.In the absence of the availability of suitable guardianship arrangements, students may have toreturn home in the event of the above listed situations.8 | ACS Cobham

Arrival ProcedureBoarding students coming from abroad should plan to arrive at ACS several days before the firstday of school in order to prepare for the academic year. Families will be informed well inadvance concerning the opening of the Dormitory. A list of recommended local hotels forfamilies needing accommodation is included in the final section of this handbook.The school’s security guard will greet families and give directions for parking and unloadingluggage. A ‘welcome committee’, consisting of returning boarders, along with the houseparents,will be available to assist new families and show them around the boarding facilities. Thefollowing items must be handed to the Houseparents immediately upon arrival:• Personal allowance (see page 14 for recommended amount)• Medicines must be handed to the nurse• Passport and visa, both valid for the academic year• Security deposit of £100.00 per student• A dormitory student subscription of £30• A Senior class subscription of £30 (Seniors only).DepositIt is required that all students deposit £100.00 as a contingency fund. If not required (e. g., tocover major breakage) this deposit will be refunded when the student leaves the school. If partor all of the amount has to be used, the deposit must be “topped up” to £100.00 by the parentor guardian. On leaving the school, the parent must apply to the Head of Boarding for a refundof the deposit in writing.A dormitory student subscription of £30 is levied annually and a senior class subscription of £30is also levied for seniors only.Vacation Travel ProgrammeThe dormitory is closed during all holiday periods. During the one week mid-winter recess, aschool trip is arranged for those students who wish to participate. Boarders and day studentsare welcome to take part in these planned trips which are offered at reasonable rates. Details ofdestinations will be sent to all boarders before the beginning of each school year. Students whodo not wish to go on the school trip must return home or make alternative arrangements, andthe Dormitory must have this in writing from parents early in the year.During the October, Christmas and Easter vacations all boarders must travel home for theduration of the holiday period or make other arrangements. Flight plans should be organisedwell in advance. Vacations begin and end on specific dates and times and students shouldrespect these dates when planning to travel to and from school. If unavoidable circumstancesarise, the school must be informed as soon as possible.The school is not responsible for obtaining travel tickets, passports, or visas (including re-entryvisas to the United Kingdom). Parents should, therefore, make sure that these are in order. Allsuch documents will be held by the school. Houseparents will help to arrange transport to andfrom the airport for boarders at the beginning and end of school holidays. They should be givenas much notice as possible concerning flight details.ACS Cobham | 9

Visa RequirementsVisa-related information is a family responsibility. Students are advised to check well in advanceconcerning their particular visa requirements. Once the student has been accepted to enter theschool, the Admissions department will, on request, supply a letter confirming the student’sstatus and account situation. This letter should be kept with the student’s passport whenentering the United Kingdom. In many cases, this is all that is necessary, but it is extremelyimportant to check with the Embassy as requirements vary depending upon the country ofresidence. Unless students are in the country on their parents work permit, they must have astudent visa. Contact webpage for relevant forms, www.ukvisas.gov.uk.Those students who are not EU members will be required to produce a letter from the schoolwhich will include our registration number. This letter may be requested from the AdmissionsDepartment. For your information our registration number is: HVHT8APP4. We will also have toproduce a certificate, for which there will be a nominal cost. The certificate number will benotified to you, either by letter from Admissions or separately. This process may take up to3 months so it is advisable to start the application process immediately.When a student turns 16 years old, it is likely that his or her passport will be stamped with adirective to register at once with the Police. Watch for this and act on it immediately. If parentsare unavailable to do this, notify the Dormitory Office.Boarders should also check well in advance concerning personal visa requirements for anyschool trips abroad during the holidays. Sometimes it may be necessary to apply for a visaissued by a particular Embassy in London. Information concerning school holiday tripdestinations will be mailed to boarders during the summer.10 | ACS Cobham

3. Boarding School LifeDaily Schedule for BoardersWake-up 7:30Breakfast 7:35 – 8:20School 8:30 – 3:10Tea 3:10 – 4:00Extra curricular activities 4:00 – 5:30Dinner 6:00 – 6:30Evening snack 9:00 – 9:30In house arrangements for activities and academic study at this time.Students have a minimum two hour study hall during the day.Lights out (weekdays) Grades 7- 8 9:30 – 10:00Grade 9 10:00 – 10:30Grade 10 10:15 – 10:45Grades 11 - 12 10:30 – 11:00Care of BedroomsCleaning staff are employed to look after both wings of the Dormitory facilities, but studentsare expected to make their own beds and to keep their rooms tidy at all times. Clothing shouldbe put away and books and materials neatly stored.Bulletin boards are provided in each bedroom for photographs and posters. Fire drills andEmergency procedures are published in each room and must not be tampered with.ClothingDailypyjamas/night-gown x 3dressing gown/bathrobeslippersunderwear x 7socks, tightsshoes - school, formal, casualshoe cleaning kittrousers/slacks x 3shirts/blouses x 4dresses and skirts x 3sweatshirts/sweaters x 3anorak/parka/hooded rain jacketadditional casual clothes for weekends andeveningsformal clothes for proms and partiessuit/smart dress for representing the school.ACS Cobham | 11

Physical educationClothing for PE can be purchased from PE Department upon arrivalSwimsuit and towel.Miscellaneousclothes for particular interest – e.g. ballet clothes and shoessponge bag/wash bag to include:toothpaste, toothbrush, soap, shampoo, cosmetics, hairbrushspare set of glasses (and replacement prescription)trunk (for storage)coffee/tea mugwalking boots for outdoor pursuits.Computer NetworkWe have a computer room (with three machines) and all the study/bedrooms are connected viaa wireless network. Should you have a computer, all you will need is wireless compatibility.Most computers come with Internet software and on arrival the students will be issued with thenecessary addresses to be connected to the World Wide Web. The network will close down eachnight. The use of computers is subject to the School Code of Conduct.Behaviour and Discipline GuidelinesEducation is a disciplined process. To fulfil the stated purpose of our school, civilized principlesof conduct and self-discipline must be encouraged and, for school premises, school trips andschool functions, certain rules of conduct will be established and enforced.We believe that development of individual personality and love of learning flourishes best in apleasant, supportive, and secure environment. In the Early Childhood and Lower School,conduct will be constructively guided by the staff in a manner which fosters individualitycompatible with educationally-sound group effort. As students in the Middle and High schoolsprogress toward knowing themselves and finding order within themselves, it is expected thatthey will have increasing opportunity to participate in establishing standards of school conductand that they will take increasing responsibility for their own behaviour.Each student in the school has the right:• to be secure and safe in his/her person and property• to be treated with respect, courtesy and consideration by every student, teacher,administrator and adult in the school• to know what the rules of student behaviour are• to benefit and be recognised for his/her own efforts12 | ACS Cobham

Our expectations• We expect polite and well mannered behaviour.• A general atmosphere of orderliness and quiet is expected in and near the school buildings.• Actions which hurt other people, or the property of other people, are not permitted.• It is the responsibility of each student to ensure the safekeeping of their personal itemslike mobile phones, laptops etc.• Dress and appearance should be appropriate and clean. All students should be mindful ofthe sexualisation of inappropriate dress and therefore keep this in mind when dressing forschool.• Students may not be in possession of potentially dangerous implements or materials,alcohol, drugs, cigarettes or other behaviour-affecting substances.• During school hours a student may leave the school premises only when supervised by ateacher of the school, or with permission.• At the end of the normal school day all students are to leave the property with theexception of those involved in an adult-supervised activity.• All members of the school community must respect the sensitivities and well-being ofothers. Any form of disrespect, humiliation, threat or violence toward another person iscontrary to the spirit of the school.• Students must report to all scheduled classes. They may be absent from these only withthe expressed permission of the teacher or principal.• It is expected that if a student has signed up for a sport or activity they will remaincommitted to that activity and meet all the expectations with regard to practices, matchesor events, and the required dress code.• It is expected that all demonstrations of affection that are by their nature private, willremain private. At school, they are inappropriate.• Students should respect the belongings of others.• Students should respect and adhere to the behaviour and Health and Safety guidelines inall areas, but especially in the Sports Centre, Gym and Dining Hall.• Non-motorised vehicles e.g. bicycles, skateboards and scooters are not permitted to beridden on campus for safety reasonsDiscipline• Good discipline is usually positive rather than negative in nature. It consists in keepingstudents interested and busy doing something constructive rather than punishing them fordoing the things that are anti-social.• Good discipline is always fair, dignified and in good temper.• Conferences with teachers, administrators, and parents will from time to time beeffectively employed to bring about acceptable behaviour.ACS Cobham | 13

Generally, teachers will be responsible for maintaining good behaviour and discipline and mostinfringements will be handled by the teacher. However, should the behaviour or conduct of astudent be contrary to our expectations and guidelines, the school reserves the right to applyone or more of the following range of responses:• Record the offence on the student’s permanent school record.• Send a student home in cases when he/she might be inappropriately dressed.• Send a student to the Medical Centre if there is a suspicion that the student is intoxicatedin any way.• Provide the student with Counselling support.• Place the student on classroom detention.• Remove any privileges that the student might enjoy e.g. the use of the Sports Centre.• Whenever a student shows a consistent or serious behaviour problem, the parents shall benotified and consulted at all stages, in an effort to work together towards a solution of theproblem.• Suspend a student for up to five days.• Inform the police and request that they investigate the incident and bring criminal chargesif the student is found guilty of stealing, drug taking and/or selling, or physical abuse.• Place a student on social probation or on a good behaviour support plan.• Have the student spoken to by the Divisional Principal (and in the case of boarding, theHouseparents) or Head of School or designee and inform the parents.• Ask the parents to remove the student from the school.The responses taken will be determined by:• the seriousness of the offence• the previous conduct of the students, and• whether or not the student is honest, forthcoming and accepts responsibility for his or heractions.If the behaviour of a student is such that the welfare of the community is badly affected, or thegood name of the school endangered, or if the student continues to misbehave even after aparental conference, it may be necessary to ask the parents to remove him/her from school.Student rightsHowever, it is also a basic entitlement of all students to receive their education free fromdisruption, humiliation, oppression, hearsay and abuse of any form. Should a student feel itnecessary to report that he/she is unable to enjoy the experience of the education offered atACS Cobham he/she should follow the following report procedures:• report the incident or issue to a member of staff and/or parents• the member of staff and/or parents feel it necessary to take further action and report to14 | ACS Cobham

the Divisional Principal who will make appropriate notes and investigate further ifnecessary• an individualised action plan is establishedSuspension and ExpulsionSuspension is a disciplinary action taken by the Divisional Principal, Head of Boarding or Headof School to remove a student from the school on a temporary basis. Each suspension has alimit of one week.Expulsion may be ordered only by the Head of School with the Managing Director’s approval.Suspension or expulsion may result from any action prejudicial to the safety of any members ofthe student body and staff of the school, or from a persistent refusal on the part of the studentto fulfil her/her academic and behaviour obligation at the school, or to receive sufficient benefitfrom the school programme.Prior to any suspension the Principal, Head of Boarding or designee shall:• Advise the student in question of the particular misconduct and the basis for accusation.• Provide the student an opportunity to explain his/her version of the situation.• Immediately remove from the school premises without benefit of the above proceduresany student whose continued presence in the school poses a danger to persons or propertyor an ongoing threat of disruption to the academic process.A non-exhaustive list of the sorts of behaviour that could cause suspension or expulsionincludes:• Physical assault against students or adults• Verbal abuse/threatening behaviour against students or adults• Any form of Bullying or Harassment• Racial abuse• Sexual misconduct• Drug and alcohol possession and/or use• Damage to property• Theft• Persistent disruptive behaviour• Persistent disrespectful or disruptive parental behaviour which is aimed at ACS staff ordisplayed at school events• Persistent plagiarismThe school’s expulsion policy covers behaviour during school time, outside of school time, aswell as both on and off school premises, e.g. on buses or school trips or field trips. A student’sbehaviour outside of school can be just as damaging to the school and the student, asbehaviour at the school.ACS Cobham | 15

The school reserves the right to expel any student whose behaviour or attitude has a negativeinfluence on other students, who fails to meet the standards of their academic or socialprobation or who is in breach of those school regulations that merit expulsion, without anyreturn of the tuition fee or debenture. Bussing fees may be refunded.Substance Abuse PolicyThe school is concerned to do all that it can to prevent individual students from involvement indrugs and to create an environment free of drugs.The school’s policy is both educational and disciplinary. Both approaches are in their differentways manifestations of the School’s wish to care for students and to reassure parents and thecommunity. In formulating this policy the School has taken into account the implications ofdisciplinary action, the individual circumstances of the student involved, the impact upon otherstudents and the community generally.The school’s policy is in line with, and links to our Child Protection Policy and general policy ondiscipline. The policy is based on the DFES ‘Drugs: Guidance for Schools – 2004’.Substances covered by this PolicyThis policy incorporates alcohol, cigarettes, volatile substances, certain permanent ink markers,all forms of medicines, pain killers whether prescribed or bought over the counter, and all otherlegal and illegal drugs. It also applies to glue, aerosol sprays, and other substances where theyare used as intoxicants.Drugs Education at ACS SchoolsAs a school, we take seriously our role in educating all young people in our care about drugs andother harmful substances, their uses and abuses, and how to handle situations in which pupilsmay be offered legal or illegal highs.We will also try to help pupils, parents and staff to be more knowledgeable about, and betterprepared to deal with, any drug related issues or concerns.The School emphasises that such drugs education adds to the input which parents are expectedto make as part of the upbringing of their own children.School jurisdictionThis policy applies on School premises and/or when it involves any member of the Schoolcommunity during School hours, whilst pupils are in residence in boarding houses (whether in orout of School and including holiday time spent under School guardianship), on visits and trips,at School events and other occasions related to the School and on any occasions when thepupils are the responsibility of the staff.The remit of this policy includes out of hours social functions which take place off site and outof staff supervision, but which are published by the organisers as school events and/or areattended by ACS School students.16 | ACS Cobham

ACS Policy rationaleACS reserves the right to expel or ask the parents to withdraw any student caught with anykind of prohibited substance.At the same time, however, we recognise that learning to make decisions is a necessary part ofgrowth, and that students occasionally make bad decisions. The school will consider each drugor alcohol-related incident individually and recognises that a variety of responses will benecessary to deal with the student(s) involved. When dealing with an individual case, it may benecessary to carry out more than one response.While we are willing to work with students who have been involved in drug-related incidents,the structure necessary to support students with serious drug and alcohol abuse problems is notavailable at ACS. ACS has a responsibility to provide the best care and educational environmentfor all of its students and must consider the needs of the rest of the student body when makingdecisions about responses to drug and alcohol related cases.Following a drug or alcohol related incident one or more of the responses below will bediscussed with the student and his/her family. The chosen response will reflect the school’sdesire to ensure the best care and support for the student(s) involved and the rest of thestudent body. The school cannot legislate for every eventuality and and therefore cannotprovide an exact consequence for each incident. However, the School will manage eacheventuality with due care.The possible range of responses:1. The use of in-school counselling services2. Referral to school approved outside agencies for counselling and medical treatment3. The police may be informed where deemed necessary4. Behavioural contracts which clearly state the terms on which a student can remain in theschool and the support structures put in place5. The student could be suspended from school for a fixed period of time (or pending furtherinvestigation)6. The student could be required to leave the school permanentlyThe management of any drug related incident is co-ordinated through a committee that couldinclude: Deputy-Head of School, Divisional Principal, Divisional School Counsellor, ChildProtection Officer (if necessary) and Head of Dormitory (if necessary) and Head of Admissions(if necessary).Immediate response to a substance abuse related incidentIncidents involving drugs (both legal and illegal) may take the form of emergencies, intoxication,discovery/observation, disclosure and suspicion/hearsay.Emergency situations:If a student is deemed to be in danger as a result of drug misuse (e.g. collapsed, unconscious),the following course of action will be taken:ACS Cobham | 17

• Notify divisional office by the fastest possible means to call an ambulance and brieflyoutline cause of the emergency• Summon help immediately from the school nurse (or first aider if nurse is not available)• Provide emergency aid to student• Notify Head of School and Divisional Principal• Notify student’s parent / guardian• Remove, in presence of an adult witness, any suspicious substances / equipment and retainin case they are required by ambulance staff• Complete a report and the incident will be dealt with according to policyIntoxication:If student is intoxicated, but does not require immediate medical assistance then the followingcourse of action will be taken:• Student will be removed to a quiet room and accompanied by a member of staff at alltimes• The school nurse will be contacted (or first aider outside school hours)• Parents / guardians will be informed and called to the school to collect the student andadvised to take student to their GP• Complete a report and the incident will be dealt with according to policyDiscovery / observation:If a student is discovered possessing, using or dealing any substances not permitted in school,the following course of action will be taken:• The student will be escorted by member of staff to a senior member of staff• Notify the Head of School and Divisional Principal (and Head of Boarding if necessary)• The senior member of staff will seek to remove any suspicious substances from thestudent (in presence of adult witness) or to secure the voluntary production of anysubstances believed to be concealed by the student. Any substance taken possession ofwill be sealed in a labelled plastic bag, signed by witness with the date and time added.• The student will be kept away from peers and asked to write down their own account ofthe incident. The student will be informed of the seriousness of the situation.• The student will be interviewed by the Divisional Principal, or designee, with anothermember of staff present. (In the case of Boarders, two Houseparents will interview thestudent)• Parents / guardians will be informed and may be asked to attend the school.• The student may be suspended from school pending further investigation but in such casesa ‘suspension letter’ must be prepared by the Divisional Principal (or Head of Boarding) ordesignee and sent to the parents after they have been advised of the suspension.18 | ACS Cobham

• If the substance is suspected to be illegal the senior member of staff may decide tocontact the police for further advice.• Complete a report and the incident will be dealt with according to policyDormitory RulesACS expects all boarding students to have a general respect for and a sensitivity to the rights,comfort and well-being of other residents, including staff. Proper language, reasonable noiselevels and careful movement about the building promote a pleasant atmosphere. When cooperativespirit and understanding prevail among students and faculty residents, dormitory lifebecomes a centre of academic and social growth and the source of meaningful and lastingfriendships.Boarders may not go into another boarder’s bedroom unless they are specifically invited. Girlsand boys do not go into each other’s wings but may meet in the designated common areas. Daystudents may not visit boarders’ bedrooms at any time, but may, with permission, be entertainedin the common rooms. Friends and relatives are normally entertained in the main lounge.Boarders may not return to the boarding division during the school day except with permissionfrom the Houseparents and the Divisional Principal. Students should have all the books andschool supplies they require for the school day when they leave the Dormitory at 8.30 a.m. toattend homeroom. They will be provided with lockers for their day time use.Electrical AppliancesAppliances brought in from overseas must be adaptable to the local current of 220 - 240 voltsand be fitted with a square three-pin plug compatible with U.K. sockets.The use of audio equipment, hair dryers, shavers, and computers is permitted in the bedrooms ifproperly fitted for 220 - 240 volts. It is worth checking with an electrician about the feasibilityof adapting particular overseas appliances before bringing them in to the country. NO cookingappliances, refrigerators, televisions or large flat screen displays over 23in. are allowed inbedrooms. Small mini-coolers are permissible. Well equipped kitchenettes and a lounge andthree common rooms with televisions and DVD players are provided.Extracurricular ActivitiesStudents are encouraged to participate in extracurricular activities offered by the school (sport,drama, choir etc.) otherwise, the dormitory will arrange after school activities for boarders tofollow. Any boarder who drops out of a school sponsored team or activity must notify theHouseparents so that he or she may participate in the dormitory after school activitiesprogramme.FaxesDormitory residents have access to a fax machine for both sending and receiving messages. TheDormitory fax number is (01932) 869 787 (within the UK) and 44 1932 869 787 (outside theUK). Please do not send faxes intended for your students to any other school fax number.ACS Cobham | 19

Health CareThe health of boarders is looked after by a trained registered nurse, and the school doctor is oncall at all times. All boarders (both 7 day and 5 day) are registered with the School doctor anduse the British National Health Service. Some parents may wish to supplement the NationalHealth Service with their own private medical insurance.The Health Room is open during the week, and the nurse makes referrals to other qualifiedpersonnel and facilities when necessary. She is the person to contact for medical appointments,and she must be told of any specific medical or physical limitation.Students should only bring prescribed medication to school. “Prescribed medication” refers tothat which has been dispensed by a pharmacist at the request of a UK doctor and should beaccompanied by explicit instructions as to length of treatment and dosage required in labelled,named containers. Please give the generic name of drugs in English, not the trade name.All medication MUST be handed into the nurseMedical, dental and eye check-ups should always be carried out during the school holidays.Laundry FacilitiesACS provides all necessary linen - including sheets, pillowcases, bedspreads, duvets and towels -which is laundered regularly. The Dormitory also provides two laundry rooms containingwashing machines, dryers and laundry detergent for students’ use. Young students will be givenhelp with their laundry. All clothing should be clearly marked. Boarders will do their washing ona rota basis.MealsMeals are provided in the school’s modern dining hall. Boarders and day students lunchtogether. Boarders may invite their relatives and day student friends to join them for anevening or weekend meal, subject to the permission of the Houseparents.Students may not take food from the dining hall nor may they take any special food to thetable. Snacks will be provided at tea time and after the study period each evening.Boarders should be appropriately dressed for dinner in the evenings and good manners mustalways be observed. Formal dinners will be held periodically. Attendance at all meals iscompulsory.Permission to Leave CampusAll boarding students receive a Permission Form which must be completed and signed by theirparents or guardians. This must be returned on or before the first day of school or boarders willnot be allowed to leave the school grounds. On the Permission Form parents indicate thefreedom or restrictions they wish to be applied to free time, and these will be strictly followed.Seven-day boarders may leave school on the weekend for an overnight stay provided they havecompleted a Weekend Plan form which has been approved by the Houseparents.Five-day boarders are expected to leave school after their classes and extra curricular activitieshave ended on Friday and return on Sunday after the evening meal but before 9.30 p.m. Five-20 | ACS Cobham

day boarders have the option to remain on campus for five weekends per semester withoutadditional charge. They may also request permission to remain at school for additionalweekends and will be charged accordingly. Five-day boarders returning between 7.00 p.m. and9.00 p.m. will be required to attend study hall.Provided that it does not conflict with any school commitment, boarders may leave campus ingroups during weekday afternoons with permission from Houseparents. Boarders are activelydiscouraged from travelling in a car driven by a fellow student.Personal AllowanceThe personal allowance for boarders should be determined by the parents. Houseparents,however, suggest £30.00 per week (£720.00 per semester) as an appropriate amount based onstudent needs and the economy of the country. The allowance for the semester should bedeposited with Houseparents who will keep charge of student accounts and distribute themoney weekly. The school is not responsible for the loss of money or other valuables held bystudents. Cheques should always be made payable to ACS and signed receipts will be issuedwith each withdrawal made by boarders. The money will be converted into pounds sterling atthe current bank rate.Non-UK cheques have a charge levied on them by the bank - please allow for bank charges.Before arriving at ACS, boarders should discuss with their parents exactly what the weeklyallowance is meant to cover. Careful thought and preparation can avoid misery. Extra funds willbe needed if they plan to purchase such items as clothes, shoes, presents, etc. Parents can helpby providing adequate funds with clear instructions well in advance for any extra expendituresauthorised.The cost of clothing and food varies tremendously in England and may differ substantially fromcosts in your home country. Houseparents are happy to give advice about appropriate amountsof money for particular purposes.Religious ServicesThe school is non-sectarian and therefore has no compulsory religious services or attendance. Ifparents wish students to attend a particular local (Cobham or Esher) religious centre,transportation will be provided. Information on alternative religious services, outside the localarea, is provided in the students’ welcome packs.StationeryThe Dormitory will supply a basic starter pack of stationery for all seven-day and five-dayboarders. Those students who are following specialised courses, such as art and photography,will be expected to supply their own materials. Further supplies of paper, pen, and pencils will beprovided monthly as the semester progresses.Student PropertyACS is not responsible for student property either during the academic year or during vacations.Students are advised to make their own arrangements for property insurance coverage.ACS Cobham | 21

All bedrooms have locks on the doors and built-in storage units. Boarders will also be assigned alocker for storage of books and personal items during the school day in their particular schooldivision. Valuables may be kept in the school safe.A security officer is on duty on the school campus at all times.Study PeriodsThere is a minimum study period of 2 hours each weekday evening (Sunday - Thursday)(1 1 ⁄2 hours for Middle School students). Middle School 9th and 10th Grade students and thosehaving academic difficulty are required to study under direct supervision. All other students arepermitted to study in their bedrooms.TelephonesA pay telephone is located in the Dormitory from which boarders may make calls during theirfree time. It operates with phone cards (which the dormitory sells) and with coins.Students may not receive telephone calls during the academic day or during study hall. Mobilephones are to be switched off and may not be used for any purpose during dinner anddesignated study hall periods or after lights out in the dormitory. Unauthorised use of mobilephones will result in disciplinary action. In case of emergency, parents can speak with theHouseparent on duty if the student is not available.Whenever possible, it is advisable to arrange in advance the day and time of long distancetelephone calls to students. Time differences between countries should be taken intoconsideration, especially in October and March when clocks change in England.The Dormitory telephone number is 01932 866 733 (from within the UK) and44 1932 866 733 (from outside the UK).In cases of emergency when you are unable to reach the Dormitory, you may phone Security at01932 869 707 (from within the UK) and 44 1932 869 707 (from outside the UK).VehiclesBoarding students are allowed to have and ride bicycles in accordance with their off campuspermissions. They are not allowed mopeds, motorcycles or cars. Boarding students arediscouraged from riding in cars driven by other students. Specific permission for exceptions willbe considered only where written requests have been received from both the passenger’s anddriver’s parents.VisitorsACS recognises the importance of visits from parents and relatives of boarders. Boarders shouldnotify Houseparents of expected guests well in advance and introduce all visitors to the personon duty.As mentioned previously under the Dormitory rules section, parents, other relatives, and daystudent friends are normally entertained in the main lounge and not in the bedrooms. Boys andgirls have their own separate common rooms but may meet in the two mixed common roomsor the reception area on the ground floor at certain specified times.22 | ACS Cobham

Weekend ActivitiesSports activities, social functions, dances, films and field trips are organised for boarders onweekends. Students also visit a variety of museums and art galleries in London and attendtheatre and concert productions.The location of ACS not only offers proximity to London - one of the greatest cultural centres inthe world - but also to many other places of historic interest such as Windsor Castle, HamptonCourt Palace, Westminster Abbey, Winchester Cathedral, Cambridge, Oxford and Stonehenge.Many students take advantage of boating trips on the River Thames, walking in the country, andspecial visits to leisure parks. The flexibility of the school’s programme certainly allows forintensive use of England’s abundant resources, and the wide variety of activities and excursionsoffered at ACS helps to involve students constructively during their free time. The cost ofweekend activities arranged by the school is included in the seven-day boarding fees.Saturday excursions are compulsory for all except team players and seniors.ACS Cobham | 23

4. General InformationLiving in England – Helpful HintsClimate – British weather is very changeable and unpredictable. Students are advised to beprepared for all eventualities and to take note of the recommended clothing list in order to besuitably dressed for every occasion.Currency100 pence (p) = £1 (pound)coin values: 1p, 2p, 5p, 10p, 20p, 50p, £1, £2note values: £5, £10, £20, £50Weights and Measures – Both Imperial and Metric units are used in England. The followingconversions may be of help:1 pint = 1/2 litre16 ounces (oz) = 1 pound (lb)1 pound = approximately 500 grams (gr)2.2 pounds = 1 kilogram (kg)12 inches (in) = 1 foot (ft)1 foot = approximately 30 centimeters (cm)3 feet = 1 yard (yd)1 yard = approximately 1 meter (m)1760 yards = 1 mile (ml)1 mile = approximately 1.5 kilometers (km)Clothing – The following clothing and shoe size conversions may be helpful:Dresses / blouses / knitwear / lingerieUK sizes 10 12 14 16 18 20USA 8 10 12 14 16 18To fit bust 32 34 36 38 40 42Europe (in cm) 81 86 91 97 102 107Shirts (by men’s collar sizes)UK & USA 14 14 1 ⁄ 2 15 15 1 ⁄ 2 16 16 1 ⁄ 2 17 17 1 ⁄ 2Continental 36 37 38 39-40 41 42 43 44ShoesUK 3 1 ⁄ 2 4 4 1 ⁄ 2 5 5 1 ⁄ 2 6USA 5 5 1 ⁄ 2 6 6 1 ⁄ 2 7 7 1 ⁄ 2Continental 36 37 37 1 ⁄ 2 38 38 1 ⁄ 2 39UK 6 1 ⁄ 2 7 7 1 ⁄ 2 8 8 1 ⁄ 2 9USA 8 8 1 ⁄ 2 9 9 1 ⁄ 2 10 10 1 ⁄ 2Continental 39 1 ⁄ 2 40 40 1 ⁄ 2 41 41 1 ⁄ 2 4224 | ACS Cobham

Hotel AccommodationThe following hotels are located near the school area:The Hilton National Hotel Bookham Grange HotelSeven Hills Road South The CommonCobham, SurreyLittle Bookham, SurreyTel: (01932) 864471 Tel: (01372) 452742The Ship Thistle Hotel Oatlands Park HotelMonument Green146 Oatlands DriveWeybridge, SurreyWeybridge, SurreyTel: (01932) 848364 Tel: (01932) 847242Woodlands Park Hotel Cobham LodgeWoodlands Lane46 Portsmouth RoadStoke D’Abernon, Surrey Cobham, SurreyTel: (01372) 843933 Tel: (01932) 862015The FairmilePortsmouth RoadCobham, Surrey KT11 1BWTel: (01932) 868141Fax: (01932) 866478Please contact the hotels direct for all charges and reservations.Calling from AbroadWhen dialling from abroad, use the correct international code and country code and remove thezero from the British area code. For instance, when calling the Dormitory from the USA, dial 011(international code) 44 (country code) 1932 (area code with 0 removed) 866 733 (localnumber). When calling within England, dial the national code (01932) and local number (866733).ACS Cobham | 25

Transport to and from Heathrow and Gatwick AirportsParents are responsible for getting their children to school from the airport. The Dormitory willbe happy to arrange a taxi to pick students up or transport them to the airport should we haveadequate warning (at least one week prior to travel). The cost will have to be borne by thestudent and charges vary depending on time of day or night and the amount of waiting requiredof the driver. There are also extra charges for unaccompanied minors needing special attention.We share taxis when possible, and this arrangement reduces the cost somewhat. Local Taxi firmsare:Just Us (John Turner) Tel: (01932) 772500 Fax: (01932) 785081Esher Cars Tel: (020) 8398 7676Fairmile Cars Tel: (01932) 862 744Cobham Station Cars Tel: (01932) 863 335A Final Note to ParentsThe boarding school experience and the educational programme at ACS International Schools donot end when classes are dismissed for the day. They continue with activities, eating together atdinner, evening study periods, plays, concerts, and weekend outings. Many of these activities arenot just options but expectations and requirements of the school, as houseparents, teachers,and administrators assume responsibility for helping every student fulfil his or her potential. Theadjustment to boarding school is a big challenge and an exciting one.Houseparents make a special effort to keep in touch with parents on a regular basis and toreassure those parents who live a long distance from the school. They encourage boarders tokeep in touch with relatives and friends through letter writing, and email. We suggest thatparents write to their children as frequently as possible and also encourage grandparents, auntsand uncles, and friends to do the same. In order to ensure that boarders receive their letterswithout delay, it is essential to include “Boarding Division” in the school’s address. Keepingletters coming is an extremely important morale builder for boarding students. Telephone callsmay trigger emotional reactions, especially during the first few weeks of the semester, butletters are always uplifting.We hope that the information provided in this handbook will help new boarders and theirparents become familiar with our specific boarding programme and our rules and regulations.ACS International Schools is committed to working with every family towards the goal of ahappy and rewarding boarding school experience.26 | ACS Cobham

AppendicesAcceptable Use Policy for Internet AccessThe purpose of the school’s connection to the Internet is to support the mission of our school.Internet access is free to all, but students must first have the permission of and be supervisedby a member of the ACS professional staff. Access is a privilege, not a right, and entailsresponsibility. Students are expected to demonstrate responsible use of privileges of Internetaccess according to the following conditions.Privileges and Responsibilities• ACS computers and Internet access are provided principally for educational relatedcommunication, research and other activities.• Computer access will be provided to students who act in an ethical, considerate andresponsible manner• Each student with network access shall be assigned storage space on a file server whichwill be treated like school lockers• Users should not expect that files stored on school resources will always be private• Each student should respect the right of the copyright owners by using proper citation forinformation and images, sound files or any other computer dataRestrictionsThe following activities are NOT permitted:• Participation in unregulated ‘chat forums’• Displaying or downloading information or images from the Internet that are offensive,obscene, abusive, objectionable or dangerous. Sensitivity to the diversity of the ACScommunity will be considered in deciding whether or not material is offensive• Damaging or altering computers, computer systems, software, networks, or files• Vandalising, damaging, or disabling the property of another user• Representing the work of others found on the Internet or from other sources as your own• Using another person’s password, trespassing in another person’s folders, work or files• Breaching the specific guidelines set up at individual locations such as the library orcomputer lab• Giving out personal information about yourself, or any other member of the schoolcommunity, such as home phone numbers, addresses, credit card numbers or age• Downloading or use of any unauthorised games or programmesStudent Ethical Computer and Internet Use Agreement1. I will use Internet access only for educational purposes2. I will understand that any storage space allotted to me is not necessarily private3. I will ensure that I have permission from a supervising teacher or staff member todownload any materials from the Internet onto any ACS computerACS Cobham | 27

4. I will respect the diversity of beliefs of our community and not create or distribute anyinformation which may be offensive to members of our community5. I will not participate in public or unregulated chat forums6. I will not use the Internet for any illegal purpose7. I will only use email for school projects using appropriate language and content throughout8. I will properly cite all references to online materials and respect the rights of copyrightholders of articles, images and sound9. I will not tamper with or view any files belonging to any other student or staff member10. I will not damage or alter any form of hardware or software that belongs to the school11. I will not release any personal information about myself, staff members or other studentsto anyone12. I will not download or use any unauthorised games or programmes13. I understand that the use of the Internet is a privilege not a right, which may be withdrawnif I violate the principles of ethical computer use14. I will not use the Internet to resort to bullying (verbal, emotional, racist or sexual)Consequences of Inappropriate useViolation of these regulations may result in the loss of Internet access privileges and/orcomputer use privileges. Violations may also lead to suspension or expulsion from school.DisclaimerThe school does not guarantee the functioning of any computer and shall not be liable for anydirect or indirect, incidental or consequential damages, including lost data sustained in the use ofany computer or any other hardware or software.Our school policies in this area will be regularly reviewed and revised as necessary. Feedback fromall constituent groups in our community will be solicited as policy revisions are considered.28 | ACS Cobham

Complaints ProcedureAt ACS we recognise the importance of regular interaction between faculty and parents so thatstudent learning and development can be supported consistently. In the circumstance thatparents have a complaint, the school, including Early Years Foundation Stage (EYFS) andBoarding, will treat it in accordance with its procedure. ACS will maintain a written record of allcomplaints and of whether they are resolved at the preliminary stage or proceed to a panelhearing.1. Informal Resolutiona. It is hoped that most complaints and concerns will be resolved quickly and informally.b. If parents have a complaint or concern they should, in the first instance, contact theirson(s)/daughter(s) teacher. In most cases, the matter will be resolved. If the teachercannot resolve the matter alone, it may be necessary for him/her to contact thedivisional Principal.c. Any complaint made directly to the divisional Principal will normally be referred to therelevant teacher unless the divisional Principal deems it appropriate to deal with thematter personally.d. Teachers and divisional Principals will keep anecdotal records of concerns andcomplaints on the date when they were received and reviewed.Most complaints will be resolved informally. In the case(s) when this does not happen, parentswill be advised that they may follow a formal procedure.2. Formal Resolutiona. If the complaint cannot be resolved on an informal basis, then the parents should puttheir complaint in writing to the Head of School. The Head of School will decide, afterconsidering the complaint, the appropriate course of action to take.b. In most cases the Head of School will speak to the parents concerned, normally withinthree days of receiving the complaint, and will discuss the matter. If possible, aresolution will be reached at this stage.c. The Head of School may need to carry out further investigations.d. The Head of School will keep written records of all meetings and interviews held inrelation to the complaint.e. Once the Head of School is satisfied that, so far as is practicable, all of the relevantfacts have been established, a decision will be made and parents will be informed ofthis decision in writing. The Head of School will also give reasons for the decision.f. If parents are still not satisfied with the decision, they should proceed to address theissue to the Managing Director who will review the situation using the same procedureas the Head of School, or ask a Leadership Team member to do so. Alternatively, theparents may request a formal Panel Hearing (Stage 3).ACS Cobham | 29

g. If parents seek to involve Stage 3 (following a failure to reach an earlier resolution) theywill be referred to the Managing Director who has been appointed by the Board to callhearings of the Complaints Panel.h. The matter will then be referred to the Complaints Panel for consideration. The Panelwill consist of three persons who have not so far been directly involved in thecomplaint, which may include Board members, the Managing Director, members of theSenior Leadership Team, and one panel member who is independent of themanagement and running of the school. The panel members will be appointed by theChairman, or another member of the board if the Chairman has been directly involvedin the complaint. .i. If the Panel deems it necessary, it may require that further particulars of the complaintor any related matter be supplied in advance of the hearing. Copies of such particularsshall be supplied to all parties not later than two days prior to the hearing.j. The parents may be accompanied to the hearing by one other person. This may be arelative, teacher or friend. Legal representation will not normally be appropriate.k. If possible, the Panel will resolve the parents’ complaint immediately, without the needfor further investigation.l. Where the investigation is required, the Panel will decide how it should be carried out.After due consideration of all the facts they consider relevant, the Panel will reach adecision and may make recommendations which it shall complete within five days ofthe hearing. The Panel will write to the parents informing them of its decision and thereasons for it. The decisions of the Panel will be final. The Panel’s findings and, if any,recommendations will be sent in writing to the parents, the Head of School, theChairman of the Board, and where relevant, the person complained of.Parents can be assured that all concerns and complaints will be treated seriously andconfidentially. Correspondence, statements and records will be kept confidential except in sofar as is required of the school by paragraph 6(2)(j) of the Education (Independent SchoolsStandards) Regulations 2003, where disclosure is required in the course of the school’sinspection or where any other legal obligation prevails.Should parents wish to make a complaint directly to the Office for Standards in Education(Ofsted), they may collect contact details from the Lower School office.Early Years Foundation Stage• A record of complaints is kept for at least three years.• ACS will notify complainants of the outcome of an investigation within 28 days of havingreceived the complaint.• ACS must provide Ofsted on request, with a written record of all complaints during anyspecified period and the action that was taken as a result of each complaint.• Parents can also contact the Office of Standards in Education (OFSTED) in order to discusstheir concern/complaint. OFSTED helpline is 0845 601 4771.30 | ACS Cobham

Boarding• The complaints procedure is available to all parents, staff and boarders.• Boarders and their parents are informed by the school how they can contact OFSTEDregarding any complaint concerning boarding welfare.• A written record is kept of serious complaints and their outcomes for regular review by theHead or a senior member of staff.• Complaints are resolved either to the complainants satisfaction, or with an otherwiseappropriate outcome which balances the rights and duties of students, withoutunreasonable delay.• Students are not penalised for making a complaint in good faith.Complaints Received• Cobham received one formal complaints from parents in the school year 2010/11.• Egham received one formal complaint from a parent in the school year 2010/11.• Hillingdon received two formal complaints from parents in the school year 2010/11.All formal complaints were satisfactorily resolved.(September 2011).ACS Cobham | 31

Our VisionACS International Schools will achieve global recognition as the centre of excellence in internationaleducation.And:• We will provide the opportunity for all to achieve more than they believe they can• Each campus will receive international recognition for a relevant aspect of education• We will use opportunities consistent with our values to promote internationalism on a local andglobal stage• We will source, recruit and develop leading people in their respective fields• We will create an environment in our schools where all feel safe and secure and can thrive.Our energy, innovation and dynamism will take us there.Who We AreACS International Schools was founded in 1967 in London, England, to serve the educational needs of localand globally mobile families. Our schools are non-sectarian and co-educational (with day and boarding),for students aged 2 to 18. We educate a multinational student body in accordance with renownedAmerican and internationally recognised principles and practices.We inspire our students to become successful lifelong learners and responsible global citizens. We promotehigh standards of scholarship and challenge all members of the community to fulfil their potential.ACS Cobham International SchoolHeywood, Portsmouth RoadCobham, Surrey KT11 1BL, EnglandTel: +44 (0)1932 869744Fax: +44 (0)1932 869789Email: cobhamadmissions@acs-schools.com