STUDENT HANDBOOK - ITT Technical Institute

ITT TECHNICAL INSTITUTEStudent Complaint/Grievance ProcedureSTATEMENT OF INTENT:To afford full consideration to student complaints concerning any aspect of the programs, facilities or other services offered by orassociated with ITT Technical Institute. This complaint procedure is intended to provide a formal framework within which suchcomplaints may be resolved in the event that there is no other complaint/grievance procedure required by statute or regulation withrespect to such complaints. This procedure is not, however, a substitute for other available informal means of resolving complaints orother problems.Students are encouraged to communicate their concerns fully and frankly to members of the school faculty and administration.Reasonable measures will be undertaken to preserve the confidentiality of information that is reported during the investigation and toprotect persons who report information from retaliation.PROCEDURE: All student complaints will be handled in the following manner:STEP ONE - Contact School Director1. A student must present to the school Director any complaint relating to any: (a) aspect of the programs, facilities or otherservices provided by the school; (b) action or alleged misrepresentation by an employee or representative of the school; (c)discrimination or harassment based on race, religion, color, age, sex, sexual orientation, national origin, disability, gender orany other protected status by any student, applicant, faculty member or other school employee, or visitor or invitee of theschool; and (d) school activity. The complaint may be oral or written. The school Director will promptly acknowledge receiptof the complaint.2. The school Director will meet with the student to discuss and respond to the complaint. The school Director's response may beoral or written and will address the specific complaint and indicate what, if any, corrective action has been proposed oraccomplished.3. Within three (3) school days of any such discussion, the school Director will prepare a written summary of the discussion,including any agreed upon or proposed solution of the student's complaint. The school Director will take the necessary steps toensure that any agreed upon solution or other appropriate action is taken.STEP TWO - Appeal to ITT Educational Services, Inc. (“ITT/ESI”)1. If a complaint is not resolved to the student's satisfaction, the student will, as soon as possible after the student's discussionwith the school Director, submit the complaint on a Student Complaint Summary form to the Student Relations Specialist,ITT/ESI, 13000 North Meridian Street, Carmel, Indiana 46032-1404, telephone (800) 388-3368.2. Within ten (10) days after receipt of the student's written letter of complaint, the Student Relations Specialist, ITT/ESI, ordesignee will reply to the student in writing, specifying what action, if any, ITT/ESI will undertake.STEP THREE - Contact the StateIf the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint withthe Texas Attorney General’s Office, Consumer Protection Division. The Texas Attorney General’s Office is located at 300 W.15th Street, Austin, TX 78701, telephone (800) 621-0508, Web address https://www.oag.state.tx.us/.STEP FOUR - Contact the Accrediting CouncilIf the complaint has not been resolved by ITT/ESI to the satisfaction of the student, the complaint may also be referred to theAccrediting Council for Independent Colleges and Schools, 750 First Street, NE, Suite 980, Washington, DC 20002-4241,telephone (202) 336-6780.I have been given a copy of the ITT/ESI Student Complaint/Grievance Procedure. I have read andunderstand my rights and responsibilities under it. I understand that if I have a complaint, I should usethe procedure outlined above._______________________________________ _________________________________________________Signature Date Print Name Class NumberCOMP 4 REV. 11/12 TEXAS TWC - EXEMPT“ITT” is a registered mark of and is used under license granted by ITT Manufacturing Enterprises, Inc.