CUSTOMER GUIDE - US Army Garrison Kaiserslautern

More documents

Recommendations

Info

Section V Custodial Services 13 USAG Kaiserslautern DPW Customer Guide 2-9. How to Request Custodial Services. Customers desiring to have their facilities cleaned through a DPW custodial services contract must submit a memorandum signed by the unit commander, with a floor plan attached. Requests for custodial services must reach the DPW NLT 90 calendar days prior to the first of the month when services are required (e.g., NLT 2 April for services to begin 1 July). 2-10. Reimbursement. Customers will reimburse the DPW for custodial services when required by support agreement and/or for services exceeding approved IMCOM-level support standards. 2-11. DPW Support. The DPW will: a. Review customer requests for custodial services. b. Identify areas authorized to receive DPW custodial services as established in the IMCOM approved standards. c. Post summaries of services provided and schedules for performance of these services in a conspicuous place in all male and female latrine areas of each serviced facility. d. Coordinate any special cleaning, where authorized, with the COR/building manager. e. Ensure contractor compliance with contract specifications through regular inspections. 2-12. Customer Complaint Procedure. Customers may contact the contractor in case of complaints concerning custodial service. The contractor is required to respond to customer complaints and perform corrective action. The custodial contractor can be reached by email to army-contact@standard-jacobs.de or by telephone DSN 483-6206. Always send a courtesy copy to the DPW Quality Assurance Branch custodial service POC at #DLWKL-Custodial- QAE@eur.army.mil, telephone DSN 483-8806/8727/7542/8243 or for Pirmasens DSN 495-7322. Section V Digging Permits 2-13. General. The DPW issues digging permits to minimize damage to underground utility lines. Customers or contractors must obtain a digging permit prior to the start of any excavation within the community. 2-14. How to Request a Digging Permit. Digging permits should be requested for all ground penetrations (digging, trenching, grounding rods, mission exercises, etc.) exceeding a depth of 30 cm (11.8 inches). At the Landstuhl Heliport/SATCOM, this depth is reduced to 15 cm (6.0 inches). Customers or contractors desiring to excavate within the community should request a digging permit by submitting a memorandum to the USAG Kaiserslautern DPW, Engineering Division, Unit 23152, APO AE 09227. Failure to procure a digging permit will obligate responsibility to the digging party/organization for all damages incurred. 2-15. DPW Support. The DPW will: a. Issue a digging permit. b. Provide maps identifying all known underground utility systems in the area of excavation. Section VI Duplication of Keys 2-16. General. The DPW duplicates keys for US Army facilities in the community. Types of keys normally used in the community include: a. Master Keys. Duplication of master keys may require up to 60 days. Master keys may only be duplicated when the Master Key Card is submitted with the request. Master Key Cards are filed in the DPW Real Property Section.
USAG Kaiserslautern DPW Customer Guide b. Standard Exterior and Interior Door Keys. The DPW stocks most key blanks and can duplicate keys through the Self-Help Issue Point or the Expanded Self-Help Center. 2-17. Responsibilities. a. In general, the DPW is responsible for the installation and maintenance of locks and other locking devices except for vehicles, safes, lockers, cabinets, desks, and similar items which are not an integral part of a building. b. Installation coordinators, heads of activities, and unit commanders are responsible for the control of locks and keys within their assigned areas or buildings. Between occupancy, the DPW Stationing Section is responsible for the control of vacant buildings. 2-18. Lock/Key Replacement. a. A representative of the using agency/unit will be made responsible for each assigned building, to include the keys. Upon turnover of a building from one person to another, the former will be required to account for all keys. Missing keys will be replaced on a reimbursable basis. The individual, at his/her own expense, will replace missing keys for private rooms in troop billets. b. Authorized duplicates can be obtained by submitting a memorandum with a copy of the unit’s key control roster attached (see DA Form 5513-R at appendix F). Requests for key duplication will be submitted to the DPW Business Operation and Integration Division (BOID) for review and approval (see sample request at appendix G). All requests for key duplication will be reviewed for validity and the requester will be notified upon the approval/disapproval action within 5 workdays. c. The customer will bear the cost of $10.00, for each key duplication and $40.00 for replacing each door lock cylinder when replacement is due to negligence or loss of keys. In this event, a report of survey (DA Form 4697) or statement of charges (DD Form 362) will have to be completed in accordance with AR 735-5 for reimbursement of costs. d. After approval, the memorandum can be taken to the self-help stores. e. Replacement of locks with new keys for common use areas will be accomplished based on a DA Form 4283, processed through the installation coordinator. Facilities engineer personnel will only respond to telephonic requests for lock repair if an emergency exists (when someone is locked in). f. Certificates of authorization to replace keys which are part of a security lock system may be obtained from the installation coordinator or from the DPW Real Property Section. 2-19. Reimbursement. The DPW will pay the cost for key duplication, replacement of lock systems, or emergency services when required due to fair wear and tear. Customers will bear the cost of key services due to negligence or loss of keys. Section VII Energy Management 2-20. General. Energy and water conservation is an Army-wide concern, requiring everybody’s involvement and participation. Executive Order 13514 states that Federal agencies should lead by example in water and energy conservation and increase energy efficiency. It specifically requires installations to reduce building energy intensity by 3% and potable water consumption by 2% annually. With this goal in mind, members of the USAG Kaiserslautern should responsibly treat energy resources and be good stewards of taxpayers’ money. 2-21. Customer Responsibilities. a. Responsibly use energy on a day-to-day basis and eliminate energy waste. For more information, please view the DPW Newcomer’s Energy Briefing available at the garrison website (http://www.kaiserslautern.army.mil). 14
Page 1 and 2: U.S. ARMY GARRISON, KAISERSLAUTERN
Page 3 and 4: USAG Kaiserslautern DPW Customer Gu
Page 13: USAG Kaiserslautern DPW Customer Gu

CUSTOMER GUIDE - US Army Garrison Kaiserslautern

Create successful ePaper yourself

Delete template?

Save as template?