CUSTOMER GUIDE - US Army Garrison Kaiserslautern

TABLE OF CONTENTS
1
USAG Kaiserslautern DPW Customer Guide
Chapter 1 - General Information Paragraph Page
Section I General Information
Purpose 1-1 4
Applicability 1-2 4
DPW Mission 1-3 4
Customer Responsibilities 1-4 4
Installation Coordinator Responsibilities 1-5 5
Section II Customer Service Hours, Locations, and Telephone Numbers
Environmental Management Office 1-6 5
Service Desk 1-7 5
Domestic Appliance Repair Desk 1-8 6
Custodial Contract Customer Service Desk 1-9 6
Self-Help Issue Points and Expanded Self-Help Center 1-10 6
Air Force Family Housing Office 1-11 6
Single Soldier Housing and Transient Billeting 1-12 7
Air Force Engineers 1-13 7
Section III Emergency Services General 1-14 7
Examples 1-15 7
Emergency Telephone Numbers 1-16 8
Required Emergency Information 1-17 8
Section IV Engineering Support Requests
Types of Requests 1-18 8
Service Order 1-19 8
Facilities Engineering Work Request 1-20 9
Section V Facilities Utilization General 1-21 10
Requests for Space 1-22 10
Requests for Change in Facility Usage 1-23 10
Requests for Clearance of Space 1-24 10
DPW Support 1-25 10
Section VI Engineer Design General 1-26 11
Design Review Meetings 1-27 11
Attendance 1-28 11
DPW Support 1-29 11
Chapter 2 - Engineering Support
Section I Air Conditioning General 2-1 12
How to Request 2-2 12
DPW Support 2-3 12
Section II Carpeting
Reasons for Carpet Installation 2-4 12
Request for Carpet 2-5 12
Section III Community Activity Support
Types of Support 2-6 12
How to Request 2-7 12
Reimbursement 2-8 12