Neuro Partners Job Description Education Support Worker

Neuro Partners Job DescriptionEducation Support WorkerEducation Support Workers provide a flexible support service to students accessingFurther or Higher Education with acquired brain injury, neurological based conditions,mental health barriers, physical disabilities and sensory impairment in order to sustainthem on their chosen course.The Education Support Worker role is essential in delivering support provision, assumingthe professional based relationship that best suits the needs of the Service User indelivering the rehabilitation & support based commission. This can include personalsupport assistance, note-taking, proof reading, transcribing, research assistance, studybuddy, library support, orientation and mentoring.1. Working closely with students and Disability Services building rapport & trust thatis needed to deliver the plan of intervention or Individual Learning Plan (ILP),being consistent at all times.2. Have an open minded approach to the student and be flexible, adaptive andconsiderate at all times to the needs of the student.3. Be respectful to the student and the environments which you are allocated to.4. As required by an intervention plan or ILP and in accordance with the needs of thestudent, work in a manner to promote and deliver:i. Highest quality support provisionii.iii.Highest quality Rehabilitation ProvisionHighest quality Educational Provision5. As required by an intervention plan and in accordance with the needs of thestudent, work in a manner to promote and deliver:i. Increased levels of acceptable behaviourii.iii.Increased social, emotional, psychological, physical and economicwellbeing where possibleIncrease self esteem and autonomy where possiblePage 1 of 5Last Reviewed: 21/02/2011Neuro Partners Head Office: Unit 2 Earls Court, 5 th Avenue Business Park, Team Valley Trading Estate, Gateshead. NE11 0HF.Tel: 0191 491 1735/ www.neuropartners.co.uk

iv.Increase independence levels where possiblev. Maintain personal and environmental safety at all timesvi.Maintain to the highest level achievable wellbeing(You are required to lead by example in your behaviour and all interactions whilstworking for Neuro Partners)6. To maintain the confidentiality of students, ensuring that no information is passedto any individual outside of the Company, whilst maintaining the flow of open andaccurate information to those within the Company working with the student or inyour Line Management. Work as part of a supportive team for the benefit of thestudent, their families, the stakeholders and the Company.7. Work closely with other members of the Neuro Partners Team to implement tasksidentified as part of a planned programme of intervention and as allocated to you.8. Liaise appropriately about relevant improvement or deterioration and keepdetailed and accurate written Service User records.9. Maintain the required administration systems and work within the agreed Policiesand Procedures.10. Liaise effectively with other agencies involved with the Service User, contributingto and arranging reviews as needed.11. To work as a Key Worker for Service Users if allocated to do so.12. Work within a range of different settings including the Service User’s/studentsown community or their employment/education setting, this being your designatedplace of work for this Service User/student.13. To positively participate in training, development and supervisions.14. Preserve and act in a manner that promotes the company’s high qualityreputation and integrity.15. Develop as a practitioner your skills, knowledge and abilities by positivelyparticipating in new challenges and appropriate training.Page 2 of 5Last Reviewed: 21/02/2011Neuro Partners Head Office: Unit 2 Earls Court, 5 th Avenue Business Park, Team Valley Trading Estate, Gateshead. NE11 0HF.Tel: 0191 491 1735/ www.neuropartners.co.uk

16. To work in an anti-discriminatory manner mindful of the values, customs andspiritual beliefs of the individual.17. Comply with the policies, procedures, rules and regulations both internal andexternal to the Company.18. Adhere to safe working practices at all times.19. To undertake any other duties as required.20. To be responsible for your own transport arrangements for accessing yourdesignated place of work, and have means under your responsibility of beingcontactable by the On Call Manager whilst on duty. Where one uses their ownvehicle, to ensure this includes appropriate insurance for use.21. To undertake training relevant to the provision of personal care and toundertake delivery of personal care as and when required to meet thespecific requirements of the service user.22. You are required to:i. Be honest and reliable at all timesii. Be tolerantiii. Be courteous at all timesiv. Be consideratev. Lead by example in word and deedvi. Be consistentvii. Be an effective communicatorviii. Use initiativeix. Act in the best interests, at all times, of the Service User, Stakeholdersand the Companyx. Carry out instructions as issued to youxi. Work in the environments and locations as allocated to youxii. Be punctualxiii.Maintain Health & Safety at all timesPage 3 of 5Last Reviewed: 21/02/2011Neuro Partners Head Office: Unit 2 Earls Court, 5 th Avenue Business Park, Team Valley Trading Estate, Gateshead. NE11 0HF.Tel: 0191 491 1735/ www.neuropartners.co.uk

Employee Signature:Date:Director Approved/Reviewed: Jonathan Wade – Managing DirectorDate: 21 st February 2011ROLE SPECIFICATIONEducation Support workerKey CompetenciesTo be able to follow instructions and guidance and where situations arise use own initiativeTo be able to cope with emergency and difficult situationsTo be able to communicate effectivelyTo be able to maintain high standards of support provisionTasks(The role may involve some or all of the following. This is not intended as a complete list and is supplied forinformation only)o Support individuals with regard to their academic studies either at University, home and/or in thecommunityo Typical duties may include: personal support, travel buddy, note taking, transcribing and mentoringo Work alongside and in partnership with other care professionalso To keep accurate records of support deliveredEssential CriteriaA good standard of EducationEmpathetic nature, genuine care for othersGood communication skills both verbal and writtenAbility to understand what the role entailsAbility to follow instructionsFlexible availability – but able to commit to regularweekly hoursPunctuality/ReliabilityDesirable CriteriaEducated to degree levelExperience in support provisionHow testedApplication FormInterview/Personality testInterview/Group ExerciseInterviewPersonality test/ReferencesInterviewReferencesApplication FormApplication FormPage 4 of 5Last Reviewed: 21/02/2011Neuro Partners Head Office: Unit 2 Earls Court, 5 th Avenue Business Park, Team Valley Trading Estate, Gateshead. NE11 0HF.Tel: 0191 491 1735/ www.neuropartners.co.uk

Page 5 of 5Last Reviewed: 21/02/2011Neuro Partners Head Office: Unit 2 Earls Court, 5 th Avenue Business Park, Team Valley Trading Estate, Gateshead. NE11 0HF.Tel: 0191 491 1735/ www.neuropartners.co.uk