CITY OF HICKORY HOUSING REHABILITATION LOAN PROGRAM

6work.6.8 All Change Orders to the bid specifications must be approved by both the homeowner and theCity of Hickory. Loan funds shall not be advanced beyond the permitted maximum to coverchange orders.6.9 In the event of any dispute between the homeowner and the contractor concerning therehabilitation work, the City Rehabilitation Officer will work with both parties to negotiate asatisfactory solution. If a mutually satisfactory solution cannot be found, the Citizens’Advisory Committee will have final authority on when the job has been satisfactorilycompleted.7.0 APPLICANT SELECTION7.1 Applications for housing rehabilitation loans will be accepted periodically during specified timeframes. Application periods shall be published in the local newspaper, made known throughprogram brochures, press releases, and announcements posted in public places such as theMunicipal Building and Recreation Centers in eligible neighborhoods.7.2 Applications shall consist of three parts:­ Application for determination of eligibility­ Housing inspection report­ Work write­up and cost estimate7.3 All applications received during an open application period will be reviewed together andprioritized according to:.1 The order in which they are received,.2 Categorized according to income range requirements.7.4 Applicants shall be responsible for providing all documentation required to determine programeligibility.7.5 Complaints concerning the housing rehabilitation loan program shall be in writing andaddressed to the City’s Housing Rehabilitation Specialist. This individual will contact theperson making the complaint and attempt to resolve the problem. A written response will bemade within 15 working days. If the complaining party is not satisfied with the response, he orshe may file a complaint with the Citizens’ Advisory Committee who will schedule a meetingwith the complaining party. The decision of the Committee shall be final and will be made inwriting within 5 days.8.0 CONFIDENTIALITY OF RECORDS8.1 All applicant files shall be confidential with access to them solely by program staff, theapplicant, City Auditors, the North Carolina Housing Finance Agency and the U.S. Departmentof Housing and Urban Development. Statistical and profile information may be published, withno references to name or address as necessary.