Mission - Swissport

Profile 2008
: Ground Handling
: Cargo
: Fueling
: Executive Aviation
: Aircraft Maintenance
: Aviation Security

Mission:
permanently on
the move
Key figures
Customer airlines over 650
Countries 43
Revenue 2007 CHF 1.891 billion
USD 1.719 billion
EUR 1.182 billion
Employees 30,000
Flights handled 2.5 million
Tons handled 3.5 million
Airports served 187
Passengers handled over 70 million

Milestones 2007 Content overview
January 19 Swissport-founder J. In Albon left the company
February 8 Swissport gets „Cargo 2000“ certification
February 14 Monarch and Silverjet selected Unitpool
March 19 Swissport handles its first Airbus A380
March 20 easyJet selects Swissport in Basel
April 24 Bulgaria on the Swissport Network Map
April 30 Swissport Japan with new destination and
customers
May 14 Aviation Services „Oscar“ goes to Swissport
May 23 Brussels Airlines signs 5 years contract
with Unitpool
July 11 Per H. Utnegaard named new CEO
of Swissport International
July 16 Swissport provides web-check-in platform
for its customer airlines
July 30 Swissport-Star Alliance Cooperation
in Los Angeles
September 14 easyJet selects Swissport in Zürich
October 1 Various contract successes for Swissport
all over the globe
October 25 Swissport is selling Unitpool to ASH
December 19 Important Cargo-2000 Compliance in the UK
December 31 Swissport raised revenues by 10,3%,
compared to 2006
02–03
04–05
06–07
08–09
10–11
12–13
14–15
16–17
Mission/Review and outlook
Industry and market trends
Swissport’s position and advantages
Swissport’s business units – milestones and outlook
Swissport’s staff
Ferrovial: one of the world’s leading infrastructure groups
Financial highlights/Facts & figures
Swissport Services/Corporate Structure
of Group Executive Management
Swissport Profile 2008

Mission:
permanently on
the move
Mission
Swissport | is the leading global airport and
aviation service provider in terms of quality, reliability,
customer dedication, growth, innovation and network
coverage
Swissport | offers a wide range of products at
optimum value for money and achieves an attractive
return on investment for all parties involved
Swissport | is able to provide an “all-inclusive service
package” as well as to manage new integrated
collaboration models (outsourcing)

Review and outlook
Per Utnegaard
President & CEO,
Swissport International Ltd.
A word from the CEO
In today’s dynamic air transport sector, three factors – quality, productivity and flexibility – are crucial
to sustainable success. All three have been part of the Swissport formula for years, and continue to be
further cultivated and refined.
Our quality is seen – among other things – in our attention to detail, our careful training, our due and
full regard to all safety concerns and the way we constantly ask ourselves if our services are surpassing
our customers’ expectations. It’s seen in our positive attitude, too, and in the energy and enthusiasm
with which we embrace all our international interactions. And there’s no doubt about it: seamless quality
results in a smooth operation with higher productivity.
Our productivity is felt in our consistent endeavours to offer the best value for money and have the
right people in the right place with the right tools for the job. Swissport is committed to the best-practice
approach, striving to standardise all its operations on the best possible processes and procedures.
It’s an approach that retains the best talents and makes Swissport an attractive employer. And as a
global player with vast industry experience, we’re excellently equipped to maintain it.
Our flexibility is reflected in our consistent customer focus and our swift responses to changing customer
needs. Be it through local agreements or global handling accords, or by developing new products
like our new web platform enabling travellers to check in before they leave home, Swissport is always
at the cutting edge of developments and playing a pioneering project role.
Given the above, it’s no coincidence that Swissport was again named Best Global Ground Handling
Services Company in both 2007 and 2008. We are honoured by this award from airlines, airports, business
partners and suppliers. And we view it as a challenge and a commitment to continue to deliver
a number-one service that meets all the wishes and requirements of all our customers in the aviation
field. We are pleased to report, too, that those same customers will benefit directly from the further
healthy growth that Swissport achieved in 2007, in the form of more stations at more destinations, with
a special focus on the emerging markets. And we look forward to continuing our positive and professional
collaboration with them throughout 2008 and beyond.
Swissport Profile 2008
2 l 3

Mission:
permanently on
the move
Abuja
Algiers
Alicante
Almeria
Amsterdam
Anchorage
Antwerp
Arrecife
Aruba
Athens
Atlanta
Barcelona
Bariloche
Basel
Berlin
Birmingham
Bonaire
Boston
Brasilia
Brussels
Budapest
Buenos Aires
Cancun
Cape Town
Caracas
Charlotte
Chicago
Cologne
Cordoba
Corfu
Cozumel
Curaçao

Industry and market trends
The encouraging growth that the air transport sector saw in 2007 – a 7.4% increase in passenger
numbers and a 4.3% rise in air cargo volumes – rests on a sound foundation. While it may ease
slightly, industry growth should still amount to some 5% in the present year. Such continued growth
will, however be directly dependent on further developments in the health of the global economy.
The world’s aviation and logistics sector can look back on a successful 2007 in which business showed
encouraging trends in almost all markets. The greatest growth was seen in the Middle East (up 18%),
followed by Latin America, Africa and Asia (up 8% each) and Europe and North America (up 5%
each). The world’s airlines, meanwhile, not only increased their capacities and their passenger volumes;
they also raised their average load factor to a high 77%. Their financial results improved accordingly,
and the members of IATA, the industry’s umbrella association, will post an aggregate black-ink result
for 2007, their first for seven years.
The prospects for the world’s airlines in 2008 remain uncertain, however, with the present record oil
prices putting a particular burden on costs. Reliable prognoses on the future development of the world’s
economy are also difficult to make. From a macro perspective (and above all for the global ground handling
sector), five factors should prove crucial to continued industry success:
consolidation: we are sure to see further mergers and acquisitions
the low-cost carriers, which will continue to achieve above-average
growth and generate new traffic
productivity: making the most efficient use of resources will remain as vital as ever
innovation: even better tools and technologies are still needed
in many areas to further simplify processes
deregulation, which should open up new markets and, by permitting more
competition, should facilitate access to licences, too.
Swissport Profile 2008
4 l 5

Mission:
permanently on
the move
Curitiba
Dar es Salaam
Daytona Beach
Denver
Douala
Dresden
Durban
Dusseldorf
El Paso
Florence
Florianópolis
Fort Lauderdale
Fort Myers
Fortaleza
Frankfurt
Fukuoka
Geneva
Glasgow
Guadalajara
Hamburg
Hamilton
Hanover
Harlingen
Heraklion
Honolulu
Houston
Islip
Jerez
Johannesburg
Kansas City
Khartoum
Kiev

Swissport‘s position and advantages
Swissport occupies a prominent position in the dynamic and ever-evolving aviation sector, a position
the company has carefully established and cemented over the years. And with its commitment
to quality, its focus on the customer, its continuous refinement of its products and services and its
ability to identify and address new trends and needs, Swissport should continue to consolidate its
role as the world’s leading provider of ground handling services to the aviation industry.
Swissport currently offers its products and services at 187 airports in 43 countries, handling over 70 million
passengers and more than 3.5 million tonnes of cargo a year. The impressive statistics can only be
achieved, however, through the many long-term collaborations which the company has established with
its various business partners (including some 650 customer airlines) and which are firmly founded on
reciprocal confidence and trust. In today’s hectic business-to-business sector, continuity, reliability and
the ability to respond swiftly to any eventuality are essential to any successful partnership.
Swissport’s most recent achievements include:
: steadily further expanding its global operating network
(ten new stations were added in the last 12 months)
: being named Best Global Aviation Service Provider for the eighth consecutive year
: concluding further multinational agreements, under which some
airline customers have even entrusted Swissport with their entire hub operations
: securing SGS quality approval for some 100 stations
: becoming the first ground handler to provide smaller and medium-sized airlines
with an IT platform that enables them to offer their customers web check-in facilities.
It is ideas, innovations and achievements like these that have helped make Swissport the industry
benchmark in many areas of its activities. Not that Swissport intends to rest on its laurels: more quality
enhancements have already been planned, actions have already been initiated to help further lower
costs for its airline customers, and entries are already being prepared to further new markets, all to
ensure that Swissport customers can continue to rely on a sound and growth-minded business partner
for all their ground handling needs.
Swissport Profile 2008
6 l 7

Mission:
permanently on
the move
Kilimanjaro
La Romana
Lagos
Laredo
Larnaca
Las Vegas
Leipzig
Liège
Lille
Lima
London
Los Angeles
Luxembourg
Lyon
Madrid
Malabo
Malaga
Manaus
Manchester
Manila
Memphis
Mendoza
Mexico
Miami
Middletown
Milano
Montreal
Mulhouse
Munich
Murcia
Nagoya
Nairobi

Swissport‘s business units – milestones and outlook
Highlights of 2007 :
Outlook for 2008 :
Highlights of 2007 :
Outlook for 2008 :
Highlights of 2007 :
Outlook for 2008 :
Swissport aims to be one of the three leading providers in all its markets and in all feasible and
viable business areas. While pursuing this objective, Swissport consciously adopts an extremely
careful and selective growth strategy which focuses not primarily on size but on sustainability and
quality concerns. In addition to maintaining organic growth that is above the market and industry
average, Swissport continues to grow through targeted acquisitions, too.
Ground Handling
The expansions to Japan, Bulgaria, Spain and Algeria were highly encouraging, as was the sizeable
growth in business with new and established low-cost carriers. The handling of the first Airbus A380
flight in the USA marked a further milestone, and confirmed that Swissport is ready and waiting for this
latest service challenge. The year also saw continued strong collaborations with major airline partners
and the opening of the Star Alliance/Swissport Lounge in Los Angeles; and further highlights included
the pioneering launch of a web-check-in platform for small and medium-sized carriers and the addition
of more stations in Canada to the global Swissport network.
Various attractive major projects are currently being prepared in the emerging markets (i.e. China)
which should maintain the present revenue growth. And Swissport received a further recent boost with
the awarding of ground handling licences (and the start of operations) in Larnaca and Paphos (Cyprus),
as well as in Kiev (Ukraine) on the Ramp.
Cargo
Swissport Cargo Services reported above-average revenue increases throughout its operations. The
business unit also achieved Cargo 2000 Compliance and further enhanced the quality of its services at
many operating locations.
Further openings and expansions are imminent at various locations including Vienna, Tel Aviv and Nairobi.
Aviation Specialty Services
All three business lines (fueling, aircraft maintenance & aviation security) recorded market share gains
in their traditional home markets with more than 70 new contracts secured in the course of the year.
Swissport expects a breakthrough in the near future in the European fueling and line maintenance
markets which both have seen little liberalization to date. The company also plans growth in the aviation
security sector for its specialist service provider Checkport by expanding the geographical and service
scope coverage. Smaller acquisitions are in preparation that will support the development of the Swissport
Aviation Specialty Services product range.
Swissport Profile 2008
8 l 9

Mission:
permanently on
the move
Nantes
Nashville
Natal
New York
Newark
Newcastle
Nice
Nuremberg
Oakland
Oklahoma City
Ontario
Orlando
Osaka
Palma de Mallorca
Paphos
Paris
Peoria
Philadelphia
Phoenix
Port Elizabeth
Port Harcourt
Porto Alegre
Puerto Plata
Punta Cana
Recife
Reno
Rhodes
Rio de Janeiro
Rockford
Rome
Rosario
Rouen

Swissport‘s staff
It’s not just the sheer size of the Swissport Group’s worldwide workforce of some 30,000 employees
that underlines how vital and varied are the human resources of any global service company; it’s
also the fact that those employees are of over 100 different nationalities and serve in more than
80 different functions in 43 different countries to meet customers’ wishes and needs.
Maintaining and managing airport operations are among the most complex undertakings in the entire
service sector. Safety, security, punctuality and top professionalism are among the key elements here. If
Swissport were a restaurant, its mission would be clear: the right meals made with the right ingredients,
cooked right and presented right would turn a product into an experience.
Plus, of course, the right service to go with them. A smile, a tip, a spontaneous gesture, a love of life, a
helping hand or a solution to a problem: they all make the difference. And that’s what Swissport strives
to provide, too. Swissport’s people work day in, day out on all continents, at temperatures from a hot 30°
to a cold minus 10°, putting their expertise, their experience and their friendly and helpful manner at the
company’s disposal, to the benefit of hundreds of airlines and millions of air travellers.
It’s to ensure that it doesn’t just follow this service philosophy but lives and breathes it every single day
that Swissport attaches so much importance to professional technical training and careful management
development. Swissport invested in some 100,000 training days in 2007. And every year, the most promising
of its talents are invited to attend the Swissport Academy, where they are prepared for their future
international management duties. Even Swissport’s top executives return to the classroom each year at
Ferrovial University, where they acquire and refine general leadership qualities that extend well beyond
their own company or group.
Swissport is a keen investor in its personnel. After all, a service company will stand or fall by the quality
of its people. And in its chosen sector, Swissport fully intends to remain the very best in the business.
10 l 11
Swissport Profile 2008

Mission:
permanently on
the move
Salvador
San Antonio
San Diego
San Fernando
San Francisco
San Jose
San Pedro Sula
Santo Domingo
Sao Paulo
Sarasota
Seattle
Seoul
Singapore
St. Louis
St. Petersburg
Strasbourg
Stuttgart
Tegucigalpa
Tel Aviv
Thessaloniki
Tokyo
Toronto
Ushuaia
Vancouver
Vienna
Warsaw
Washington
Wichita
Worcester
Yaounde
Zurich

Ferrovial: one of the world’s leading infrastructure groups
Ferrovial is one of the leading infrastructure groups in the world, encompassing the combined efforts of over 100,000 people
spread across 43 countries on all five continents. With a clear focus on sound long-term investments, the company’s business
strategy is directed towards the markets of the OECD, in which it specialises in large-scale DBFOM infrastructure projects.
Ferrovial’s investment policy is centred on four principal revenue
streams: construction, airports, toll roads & car parks and
services. A series of strategic acquisitions have transformed
Ferrovial into a global player with a pronounced international
profile over the last few years. As a result, more than half of
the company’s employees now live outside Spain. In financial
terms, too, 64% of total revenue is now generated outside
Ferrovial’s home country, and the UK, the USA and Canada
now account for some 70% of EBITDA.
Business segments
Construction : Ferrovial Agromán, which is Ferrovial’s construction
arm, has become one of Europe’s leading companies
in the sector through both rapid growth in the Spanish market
and expansion abroad. In addition to a strong presence on the
Iberian Peninsula, Ferrovial has significant construction operations
in Poland, the UK and the USA. Subsidiaries such as
Cadagua, which specialises in water treatment plants, are also
included in this business segment.
Airports : Ferrovial became the world’s largest private airport
management group in 2006 when it acquired BAA, the owner
of seven UK airports (London Heathrow, London Gatwick,
London Stansted, Glasgow, Edinburgh, Aberdeen and Southampton)
and of Naples Airport in Italy. The new operations
have given Ferrovial a global market position in the sector.
Some 57% of EBITDA is now derived from hte UK activities.
And BAA passenger volumes continue to grow, surpassing
150 million last year.
Toll roads & car parks : Ferrovial’s Cintra subsidiary is one of
the biggest private developers of transport infrastructure in the
world. The company operates concessions which manage 23 toll
roads in Spain, Ireland, Greece, Portugal, Chile, Canada and the
USA, and increased its revenues by 15.8% to EUR 1 024.7 million
last year. EBITDA also rose 17% to EUR 694 million, and some
78% thereof derived from international business. Cintra is also
the leading car park operator in the Spanish market, managing
some 267,000 parking spaces.
Services : Ferrovial Services is one of the world’s principal
operators in the urban services, waste management, facility
management, infrastructure maintenance and airport handling
sectors. As well as Swissport, the companies in this business
segment include Amey, Cespa and the Ferrovial Group’s Maintenance
of Infrastructures division (MIC). Amey is one of the
leading services companies in the UK market, specialising in
the integrated maintenance of infrastructure and facility management.
Cespa is a Spanish firm which is prominent in the
management and treatment of industrial and domestic waste
and has further operations in Portugal and Andorra. And MIC,
which operates through various affiliates, carries out maintenance
work and the general upkeep of infrastructures.
www.ferrovial.com
12 l 13
Swissport Profile 2008

Mission:
permanently on
the move
Financial Highlights 2007
Revenue development
(in CHF million / USD million / EUR million)
1997*
1998*
1999*
2000*
2001
2002
2003
2004
2005
2006
2007
(1 USD = CHF 1.10 / 1 EUR = CHF 1.60)
CHF
420
485
683
1032
1041
1056
1149
1295
1499
1714
1891
USD
382
441
621
938
946
960
1045
1177
1363
1558
1719
* Figures for 1997 through 2000 are unaudited. In those years, Swissport was a unit of
EUR
263
303
427
645
651
660
718
809
937
1071
1182
SAir Group and was not required to publish separate figures for ground handling activities.
Revenue by region
Share of revenue by activity
Switzerland & Europe
Americas
Asia / Middle East / Africa
Aviation Specialty Services
Cargo
Ground Handling
56%
38%
6%
8%
24%
68%

Facts & figures
Growth by employees
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
Growth by stations
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
3,000
8,000
15,000
17,000
17,000
18,000
20,000
21,000
23,000
27,000
30,000
3
44
101
127
130
153
163
166
175
180
187
Other key figures
No. of flights handled
(in million)
2002
2003
2004
2005
2006
2007
Cargo tonnes handled
(in million)
2002
2003
2004
2005
2006
2007
Airline customers
2002
2003
2004
2005
2006
2007
1.65
1.80
2.00
2.20
2.30
2.50
2.50
3.00
3.20
3.20
3.30
3.50
600
650
650
650
650
650
Top 20 customers by revenue (2007)
SWISS
KLM
easyJet
Lufthansa
Ryanair
Northewest Airlines
United Airlines
British Airways
Virgin Atlantic Airways
Air France
Worldwide trends
Monarch Airlines
GOL
Singapore Airlines
Delta Airlines
Alitalia
Mexicana
China Airlines
Japan Airlines
Korean Air
Austrian Airlines
– Market and airport liberalization
– Deregulation
– Cost pressures and outsourcing
– Aggressive low cost carriers
– Single sourcing with strategic partners
– Market consolidation
– Security is gaining importance
14 l 15
Swissport Profile 2008

Mission:
permanently on
the move
Swissport delivers everything
the aviation
industry needs:
Ground Handling: | Passenger and Ramp
Services | Baggage Services | Ticketing | Lost
and Found Services | Lounge Operations |
VIP treatments | Gate and Check-in Services |
Irregularity handling | Station control | Load
control | Crew Administration | Executive
Aviation Handling
Cargo Handling: | Ramp and freight Services
| Aircraft loading/unloading | Warehousing |
Trucking | Mail handling | Export and import
document handling
Aviation Specialty Services: | Aviation Security
Services | Fueling Services | Aircraft Maintenance
| GSE maintenance | Cleaning and
Catering Services

Contact
Swissport International Ltd.
P.O. Box
8058 Zürich-Airport
Switzerland
Phone: +41 43 812 2020
Fax: +41 43 321 2902
contact@swissport.com
www.swissport.com

Corporate Structure of Group Executive Management
Ground Handling Europe /
Asia / Middle East / Africa
– Algeria
– Austria
– China
– Cyprus
– France
– Germany
– Groundstar UK
– India
– Israel
– Italy
– Japan
– Kenya
– Korea
– Philippines
– Poland
– Singapore
– South Africa
– Spain
– Sudan
– Switzerland
– Tanzania
– Ukraine
and Executive
Aviation Services
Finance
Legal
Human Resources
Ground Handling
Americas
– Argentina
– Brasil
– Canada
– CFE (overnight freighters)
– Dominican Republic
– Hallmark
– Mexico
– Peru
– USA
President & CEO
Corporate Development
– Aruba
– Austria
– Belgium
– Bonaire
– Brazil
– Bulgaria
– Canada
– China
– Curacao
– France
– Germany
– Greece
– Honduras
– Hungary
– Israel
– Italy
Operations
Communications
Cargo Services
– Kenya
– Korea
– Luxembourg
– Mexico
– Netherlands
– Peru
– Philippines
– Russia
– Singapore
– South Africa
– Sudan
– Switzerland
– Tanzania
– UK
– USA
– Venezuela
Aviation Specialty
Services
– Swissport Aircraft Maintenance
– Swissport Aviation Security
– Swissport Fueling
16 l 17
Swissport Profile 2008