KM_World_strategy_workshop_Nov_2014

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A “messy” map❖❖❖Link information out from onecluster to information in foranotherGaps indicate missingdecisions or processesCompare with process map toreveal differences between theideal and the realCopyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
ASHENFor each of the decision clusters,including the information flows,identify a group of people who makethose decisionsIn a <strong>workshop</strong>, by interview orquestionnaire present the decisionand supporting narrative and askpeople the following questionAsk the ASHEN questionCluster into knowledge objects -something meaningful that can bemanagedWhen you make this type ofdecision what ...ARTEFACTS are used?files, tools, processesSKILLS are needed?skills can be trained & measuredHEURISTICS or HABITS arenecessary?EXPERIENCE is needed and howis it acquired?NATURAL TALENT makes somepeople excel?Copyright © 2013 Cognitive Edge. All Rights Reserved. US Pat. 8,031,201
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