Strategic Plan - College of Southern Idaho

2006 - 2010 • CSI Library Strategic PlanPage 1 of 38

2006 - 2010 • CSI Library Strategic PlanIntroductionLibrary staff worked together to review and revise the Mission of the College ofSouthern Idaho Library, as well as to define and articulate its Values, Vision, goals andobjectives. The result of this process was the “2006-2010 CSI Library Strategic Plan”document which was developed within the framework of the Institutional Strategic Plan,and outlines the Library’s overall direction and key priorities.This is the CSI Library’s first strategic plan and will serve as a roadmap for theLibrary over the next few years. The plan will have to be revisited periodically to ensurethat it continues to meet the needs of the Library and the College.Through the adoption of this plan, Library staff members reaffirm theircommitment to providing innovative, efficient and effective information services to theCollege community.Page 2 of 38

2006 - 2010 • CSI Library Strategic PlanCollege of Southern Idaho (CSI)The College of Southern Idaho (CSI) is a comprehensive community college.Established in 1964, the college is located on a 287 acre campus and serves a large,predominantly rural area (CSI is the only higher education institution within a 120-mileradius). Its primary service area includes eight counties: Twin Falls, Blaine, Camas,Cassia, Gooding, Jerome, Lincoln, and Minidoka.Note. From “South Central Area Labor Market Information” by the Idaho Commerce andLabor Department.Page 3 of 38

2006 - 2010 • CSI Library Strategic PlanCSI’s mission statement: “The College of Southern Idaho, a comprehensivecommunity college, provides educational, social and cultural opportunities for a diversepopulation of South Central Idaho. In this rapidly changing world, CSI encourages ourstudents to lead enriched, productive and responsible lives.”The college meets the following educational needs: 1) preparing students totransfer to four-year universities; 2) offering programs that students can complete at CSIand move directly into the work force; 3) training students to upgrade their job skills; 4)providing non-credit courses for personal enrichment; and 5) providing courses toimprove students’ basic academic skills (CSI Catalog).The college offers both academic and professional/technical programs, and grantsthe following degrees: associate of arts, associate of science, as well as technicalcertificates. It also provides a wide range of community education and professionaldevelopment opportunities.In the Fall 2005 semester CSI’s official enrollment figures were as follows: 4,009FTE and 7,163 headcount; 5,884 academic and 1,279 technical students. According tothe Fall 2005 Student Residency Census, about 40% of CSI students are from Twin Fallscounty, 10% from Cassia county, 9.1% from Minidoka county, 8.5% from Jerome, and4% from out of state.The college has five off-campus centers:• Jerome Workforce Development Center• Mini-Cassia Center in Burley• North Side Center in Gooding• Blaine County Center in Hailey• Boise Center at MicronCSI offers distance learning courses (over the microwave videoconferencingsystem and online) and dual credit courses which are taught at various high schoolsallowing high school students to earn both high school and college credit.The college serves not only students who come directly to CSI after graduatingfrom high school, but also non-traditional students who are older and working part-timeor full-time. Almost half of the student population is married, divorced or widowed.Page 4 of 38

2006 - 2010 • CSI Library Strategic PlanOver 24% of the student population has dependents (either single parent or couple withdependents). Many students (44.6%) work outside the home either part-time or full-time.The CSI Library Strategic Plan was developed within the framework of theInstitutional Strategic Plan (http://www.csi.edu/Support/pd/Stplanmain.htm).CSI LibraryThe CSI Library is located in a relatively new (built in 1996) 24,000 square footmodern facility. This new building enabled the library, for the first time, to house bothtechnical and public services in the same location. It was also during this time when thelibrary invested in an automation system (Dynix Horizon). Over the last decade(especially over the last two years), the library has started offering many electronicresources and services, including: e-books, virtual reference, e-reserves, online journals,online bibliography management system, downloadable audiobooks, as well as a varietyof online research tools, etc.The library mainly serves the needs of CSI students (both on-campus andoff-campus/distance education), faculty, staff, and administration. Extension studentsfrom BSU, ISU, UofI and NNU who take classes on our campus also benefit from theservices offered by our library. The library is also open to community members (toPage 5 of 38

2006 - 2010 • CSI Library Strategic Planbrowse the collection, read magazines, login to the computers with a guest login, andcheck out materials if they have a library courtesy card).Most electronic resources can be accessed on campus without a login (IP-basedauthentication). Off-campus they can only be accessed by CSI students, faculty, staff andadministration through a proxy server and logins (per license agreements with variousvendors).The library provides a great variety of informational services and resources thatare needed by students, faculty, and staff, to carry out their tasks of learning,self-development, problem solving, and career development; teaching, advising, andcounseling; planning, management, and administration, during their time of study oremployment at the college (CSI Library Collection Development Policy, 2003).MissionThe mission of the CSI Library is: “To provide information resources and servicesthat meet the needs of the College community and support the teaching, lifelong learning,and service functions of the College.”ValuesoooooooooooooResponsiveness to our customers’ needsQuality, effective, efficient and courteous serviceQuality information resourcesLeadershipInnovationLifelong learningIntellectual freedomInformation literacyConvenient and equitable accessCreativity and flexibilityDiversitySocial responsibilityPatron confidentiality/privacyPage 6 of 38

2006 - 2010 • CSI Library Strategic PlanVisionoo Collaborationo Open communicationLibrary vision statement: The CSI Library is committed to excellence inservice that supports the mission of the College, as well as enables andencourages lifelong learning.• We will anticipate and respond to the diverse information needs of ourstudents, faculty and staff• We will provide convenient access to information resources thatsupport, encourage and enhance learning and teaching• We will foster information literacy and responsible citizenship• We will provide leadership in the effective and efficient use of currentand emerging information technologies and services• We will promote communication, collaboration and partnerships• We will promote diversity, and freedom of inquiry and expressionCSI Library - SWOT Analysis – December 2005 SnapshotStrengths• Knowledgeable, experienced and enthusiastic staff (library staff andInstructional Technology Center staff; synergies between the two units thatwere brought together)• Collection (print, electronic, multimedia/audio-visual)• Facilities and infrastructure (24,000 square foot building, wireless and wiredhigh speed Internet, computer lab, group study rooms, audio-visual room,special collections room, Copy Center, etc.)• Technology (large open lab, many electronic services, expertise, etc.)• Support for innovation• Embracing change• Quality of servicesPage 7 of 38

2006 - 2010 • CSI Library Strategic PlanThreats• Unpredictable/decreasing state funding• Continually and sometimes drastically increasing cost of electronic resources• Copyright and licensing restrictions• The rate of change in technology and information field (challenging forbudgets and staff to keep up, short lifespan of hardware/software, etc.)• The popularity of Google and other similar search tools and readily availableonline information• Lack of information literacy skills (ability to recognize when information isneeded, decide how much and what kind of information is needed, effectivelyand efficiently access and retrieve information, critically and objectivelyevaluate information, analyze, summarize, and legally and responsibly useinformation, etc.)• Focus on instant access (for some users even the requirement to type in ausername and password to access library resources is too much of aninconvenience)• Not everyone in rural Idaho has access to Internet and/or broadband or canafford a computer• Increased interdependence (although partnerships and cooperative ventureswith other institutions have many benefits, they often decrease autonomy ofindividual libraries; loss of control)Overall CSI Library StrategyStrategic planning for the library is carefully tied to the mission and vision of theCollege and the library. The overall strategy involves operational excellence. Thisstrategy focuses on “providing customers with quality services and products deliveredwith few inconveniences and minimal difficulty” (Matthews, 2005). It allows the CSILibrary to use technology to improve the quality of services it offers, and to minimizeoverhead and transaction costs. Although the operational excellence is the broad strategy,the library also focuses on innovative services.Page 9 of 38

2006 - 2010 • CSI Library Strategic PlanCSI Library Strategic Plan: 2006-2010CSI Library Goals and Action AreasI. Support teaching and learninga. Develop a user-centered culture by focusing on the information needs of CSIstudents, faculty, staff and administration (both current users of the library andpotential users)b. Consistently provide excellent servicec. Provide reliable, convenient and user-friendly access to information resourcesand servicesd. Support the curriculum and the delivery of courses (traditional face-to-faceand distance learning)e. Actively participate in campus-wide academic planning processesf. Support distance learning and the College’s e-learning initiative by meetingthe needs of students who take classes online, through our telecommunicationsystems, at our off-campus centers, or through other distance learning deliverymethods; work towards ensuring parity of student experience irrespective oflocationg. Train faculty and students in the use of electronic resources and services, andways those resources can be effectively used to improve teaching and learningh. Help students become independent learnersi. Create a rigorous program of information literacy that promotes lifelonglearning and responsible citizenshipII. Integrate appropriate new technologiesa. Implement and promote new technologies to provide anytime, anywhereaccess to information resources and services that meet the needs of theCollege communityPage 10 of 38

2006 - 2010 • CSI Library Strategic Planb. Use appropriate technologies to improve efficiency and reliabilityc. Maintain state-of-the-art open computer labd. Create high-tech Information Literacy Centere. Utilize technologies to maximize access for all users, including users withdisabilities (assistive technologies)III. Maximize effectiveness and efficiency of operationsa. Maximize use Library resources and servicesb. Focus on value-added servicesc. Optimize staffing and continually improve performanced. Implement new technologies and processes that help improve theeffectiveness and efficiency of operationse. Ensure that the budget is spent wisely and directed towards achieving theLibrary’s goals and objectives as outlined in its Strategic Planf. Promote and recognize cost-effectivenessg. Develop, recommend, adopt, communicate and maintain policies andprocedures that focus on the needs of the target audience, improve access, andmaximize the benefits to students, faculty and staffh. Continually assess library resources and services in order to ensure optimalutilization and efficiencyIV. Pursue funding and revenue sourcesa. Continue to be active participant in library advocacy activities – helpstakeholders (CSI students, faculty, staff and administration, board of trustees,as well as members of the legislation, etc.) recognize the significance andrelevance of the library to the College’s overall mission and successb. Work closely with the CSI Foundation in order to raise funds/donations forthe benefit of the libraryc. Write and submit successful grant applications; effectively manage grantsawarded to the libraryd. Identify and pursue possible revenue sourcesV. Attract, develop and retain a high quality diverse staffa. Recruit and retain highly qualified and diverse employeesPage 11 of 38

2006 - 2010 • CSI Library Strategic Planb. Provide appropriate continuing education opportunities (e.g. credit andnon-credit courses, workshops, seminars, webinars, professional journalsubscriptions, books, online resources, etc.) to ensure staff growth anddevelopmentc. Empower library staff and provide opportunities for innovation andinvolvement (in the library/profession, across campus, and in the community)d. Recognize outstanding performanceVI. Develop and maintain close communication, collaboration and partnershipswith internal and external entitiesa. Develop and maintain close relationships with students, faculty, staff andadministration in order to be able to meet their changing needsb. Seek input and feedback from stakeholdersc. Effectively market the Library and its servicesd. Work closely with other learning support services in order to better integrateservices, take advantage of existing synergies, and minimize duplicatione. Take advantage of the benefits offered by being part of the nationalinformation network of libraries and information service providers bypartnering with libraries and colleges in Idaho and around the nation to shareresources and expertise, reduce costs, seek group discounts, etc.f. Increase the role of the library within the region by fostering relationshipswith a variety of public and private institutions, businesses and agenciesVII. Develop a culture of assessmenta. Develop a robust outcomes assessment systemb. Involve all stakeholders (library staff, students, faculty, staff andadministration) in the assessment processc. Continually assess resources and services in order to ensure continualimprovementd. Communicate the resultsMatthews, J. R. (2005). Strategic planning and management for library managers.Wesport, CT: Libraries Unlimited.Page 12 of 38

2006 - 2010 • CSI Library Strategic PlanStrategic Action PlanI.a.Nr.Champion/Action AreasResponsibility/ParticipationGoal I: Support Teaching and LearningDevelop a user-centered culture by focusing on the needs of o Library/ITC*CSI students, faculty, staff and administration (both current directorusers of the library and potential users)o Library staff• Students, faculty and staff will have a number ofdifferent ways to provide input and feedback onexisting services and input on future/plannedservices• Continue to assess the collection (print, electronicand multimedia) and services to ensure that theymeet the changing needs of CSI students, faculty,staff and administration• Develop a more systematic way of involving facultyin collection developmentResults/Measures of Success orEvaluation Procedureso The Library will be able to continually improve servicesbased on the changing needs of our userso Evidence gathered through:o Library Advisory Committee – withrepresentation from students, faculty, staff andadministrationo Student and Faculty/Staff Surveyso Physical and virtual suggestion boxeso Course evaluationso Curriculum Committeeo Student Senate, Faculty Senate, ProfessionalEmployee’s Organization (PACE)o Informal discussions with students, faculty andstaffo Number of students, faculty and staff attendingPage 13 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action AreasChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Procedurescourses, workshops, seminars, or participating insmall group/one-on-one training sessionso Analysis of circulation and usage data (e-metrics)o Use of national or regional data for comparisonpurposeso By 2010 over 90% of students, faculty and staff willreport that the CSI Library resources and services meettheir needso By 2010 over 80% of students who use Libraryresources and services will report that these resourcesand services helped them achieve their educational goalsand objectiveso By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withthe services provided by the CSI Libraryo By 2008 over 80% of faculty will report either being“Very Satisfied” or “Satisfied” with their opportunity toparticipate in collection developmentPage 14 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action AreasChampion/Responsibility/ParticipationI.b. Consistently provide excellent service o Library/ITCdirectoro Library staffI.c.I.d.Provide reliable, convenient and user-friendly access to o Library/ITCinformation resources and servicesdirectoro Continually expand and improve access to online o Library staffresources that users can access anytime, anywhere o ITC staffo Ensure that hours of operation are adequateo Continually review the Library’s website and makeappropriate changes in order to improve usabilityo Forward recommendations for improved usability tovendors whose system interfaces Library staff cannotcustomizeSupport the curriculum and the delivery of courses(traditional and distance learning)o The library will work closely with department chairs,faculty and students to meet the specific informationneeds of their courses and programso Library/ITCdirectoro Library staffo ITC staffo FacultyResults/Measures of Success orEvaluation Procedureso By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withthe services provided by the CSI Libraryo By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withaccess to the information resources and services offeredby the CSI Libraryo By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withaccess to the information resources and services offeredby the CSI Libraryo By 2010 at least 85% of academic courses and 50% ofPage 15 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action AreasChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Procedurestechnical courses will incorporate library resources orservices into their curriculumI.e.Actively participate in campus-wide academic planningo Library/ITCo Library resources and services will be carefullyprocessesdirectorconsidered prior to the approval of all new courses oro Continue active participation on the Curriculumo Library staffprogramsCommittee where new programs and courses areo The Library budget will reflect the additional need forintroduced and approved; ensuring that librarymaterials and servicesresources and services are carefully considered in theprocesso Work closely with department chairs and facultyproposing new courses and programsI.f.Support distance learning and the College’s e-learningo Library/ITCo The Library will provide online services and resourcesinitiative by meeting the needs of students who take classesdirectorthat meet the needs of distance learnersonline, through our telecommunication systems, at ouro Library staffo By 2008 85% of online and distance courses willoff-campus centers, or through other distance deliveryo ITC staffincorporate library online resources or services into theirmethods; work towards ensuring parity of studento Facultycurriculumexperience irrespective of locationo By 2008 over 90% of distance learners will report eithero Wherever possible and feasible, switch to electronicbeing “Very Satisfied” or “Satisfied” with the onlinePage 16 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areasresources accessible anytime, anywhereChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Proceduresservices provided by the CSI Libraryo Work closely with distance learning courses in orderto help them promote the Library’s resources andservices (and incorporate them into their curricula)I.g.Train faculty and students in the use of electronic resourceso Library/ITCo By 2008 Library staff will provide yearly updates aboutand services, and ways those resources and services can bedirectorour resources and services to 100% of the departmentseffectively used to improve teaching and learningo Library staffo By 2008 all new and existing faculty and staff will haveo Library staff will provide a variety of opportunities foro Facultyan opportunity to learn about Library resources andfaculty and students to learn how to effectively andservices through presentations during inservice and newefficiently use our resources, including:employee orientationso Classroom presentationso By 2010 the number of students who have opportunityo Inservice trainingto participate in classroom presentations about Libraryo New employee orientationservices and resources will increase by 50%o Department meetingso By 2010 over 90% of faculty who use and/or requireo Small group and one-on-one trainingtheir students to use Library resources and services willo For credit courses (online)report that these resources and services improvedo Training sessions offered online or through theteaching and learning in their classesCollege’s telecommunication systemo By 2010 at least 75% of faculty will report that LibraryPage 17 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areaso Develop and disseminate printed and/or onlineChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Proceduresresources and services helped achieve the goals andhandouts, flyers, tutorials and other materials thatobjectives of their departmentsallow faculty and staff to refer to after a training or ifo By 2010 over 80% of students who use Librarythey cannot attend a training due to a schedule conflictresources and services will report that these resourcesand services improved their learning experienceo By 2010 over 80% of students who use Libraryresources and services will report that these resourcesand services helped them achieve their educational goalsand objectivesI.h.Help students become independent learnerso Library/ITCo By 2010 at least 80% of students who use Libraryo Foster curiosity and explorationdirectorresources and services will “Strongly Agree” or “Agree”o Promote self-sufficiency and offer training ando Library staffthat the Library has helped them become moresupport that help users gain valuable transferableindependent learnersskillso Provide materials that will allow students to learn ontheir own (e.g. printed or online handouts, tutorials)o Provide materials and services that can be accessedanytime, anywherePage 18 of 38

2006 - 2010 • CSI Library Strategic PlanI.i.Nr.Action AreasCreate a rigorous program of information literacy whichChampion/Responsibility/Participationo Library/ITCResults/Measures of Success orEvaluation Procedureso By 2010 enrollment in the Information Literacypromotes lifelong learning and responsible citizenshipdirector(LIIS270) course will increase by 200%o The library will continue to promote informationo Library staffo By 2008 CSI will have an information literacyliteracy across campus and within the communityo ITC staffcomponent incorporated into its general educationo The library will offer both credit and non-credito Facultyrequirementsinformation literacy courses and workshopso Curriculumo Library staff will assist faculty in incorporatingCommitteeinformation literacy components into their curriculumo Administrationo By the end of 2007 develop online informationliteracy tutorials customized to meet the needs of theCSI communityo Develop information literacy training and materialsfor those who either cannot or choose not to enroll inthe 3-credit online courseo Work with faculty to incorporate information literacyinto their courses and programso Work with faculty and administration to ensure thatinformation literacy is incorporated into the generalPage 19 of 38

2006 - 2010 • CSI Library Strategic PlanNr.II.aII.bAction Areaseducation requirements at CSIChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation ProceduresGoal II: Integrate Appropriate New TechnologiesImplement and promote new technologies to provide o Library/ITC o By 2010 over 90% of students, faculty and staff willanytime, anywhere access to information resources that meet director report that the CSI Library resources and services meetthe needs of the College communityo Library staff their needso Continually research, evaluate, test, implement and o ITC staff o By 2010 over 90% of students, faculty and staff willmaintain new technologies that meet the needs of the o ITS staff** report either being “Very Satisfied” or “Satisfied” withCSI community (e.g. investigate webconferencingthe reliability of access to the information resources andpossibilities, online tutoring, federated searchservices offered by the CSI Libraryengines and e-journal management options,electronic document delivery, etc.)o Increase access to electronic resources and servicesUse appropriate technologies to improve efficiency andreliabilityo Fully utilize all features offered by the varioussystems used by the Library, including: itsautomation system, eReserves, virtual reference,interlibrary loan, etc.o Library/ITCdirectoro Library staffo ITC staffo Better services at lower costo Improved efficiencyo By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withthe reliability of access to the information resources andservices offered by the CSI LibraryPage 20 of 38

2006 - 2010 • CSI Library Strategic PlanNr.II.cAction Areaso Implement new technologies that further increaseefficiency and reliabilityMaintain state-of-the-art open computer labo Ensure that the number of computers, printers,scanners and other equipment continues to meet theneeds of studentso Provide access to most often used softwareapplications (e.g. e-mail, Internet, word-processing,spreadsheets, database, desktop publishing, imageediting, video editing, Web page design, etc.)Champion/Responsibility/Participationo Library/ITCdirectoro Library staffo ITC staffo ITS staffII.d Create high-tech Information Literacy Center o Library/ITCdirectoro Library staffo ITC staffo ITS staffResults/Measures of Success orEvaluation Procedureso By 2008 at least 75% of students using Library servicesand resources will either “Strongly Agree” or “Agree”that the services offered by the Library are becomingmore efficiento By 2008 at least 90% of students will either “StronglyAgree” or “Agree” that the open computer lab meetstheir needso By 2008 complete the Information Literacy Center(equipped with 30 computer stations, a faculty station,multimedia projection unit, scanner, visual presenter,VHS/DVD player, printer, webcams, headphones, etc.)which will be used to provide face-to-face informationliteracy courses, workshops and seminarsPage 21 of 38

2006 - 2010 • CSI Library Strategic PlanNr.II.eAction AreasUtilize technologies to maximize access to all users,Champion/Responsibility/Participationo Library/ITCResults/Measures of Success orEvaluation Procedureso By 2008 80% of students with disabilities will rate theirincluding users with disabilities (assistive technologies)directorsatisfaction with the accessibility to library resources ando Continue to research, test, and implemento Library staffservices as “Very Satisfied” or “Satisfied”technologies that improve access to informationo ITC staffo By 2010 all photographs from Special Collection will beresources to users with disabilitieso ITS staffdigitized and made available in electronic format to theo Continue to digitize material from SpecialCollege communityCollectionso By 2007 all Library staff will have attended trainingo Continue to focus attention to the accessibility ofrelated to diversity and accessibilitymaterials and serviceso Before rolling out new technologies implemented too Increase access to electronic resources such asimprove accessibility, all Library staff will be providede-journals, e-books, digital audiobooks, etc.training in its useo Purchase closed captioned DVDs wheneveravailableo Make accessibility part of all buy decisionso Provide diversity and accessibility training to Librarystaffo Train Library staff on the effective use oftechnologies implemented in order to improvePage 22 of 38

2006 - 2010 • CSI Library Strategic PlanNr.III.a.Action Areasaccessibility of our resources and servicesChampion/Responsibility/ParticipationGoal III: Maximize Effectiveness and Efficiency of OperationsMaximize use of Library resources and serviceso Attract more students, faculty and staff to useLibrary resources and serviceso Train users in the effective and efficient use ofserviceso Focus on materials and services that benefit the mostnumber of userso Discontinue services that are not needed or wantedby Library userso Library/ITCdirectoro Library staffIII.b. Focus on value-added services o Library/ITCdirectoro Library staffIII.c.Optimize staffing and continually improve performanceo Continuous training and cross-trainingo Professional developmento Coaching and mentoringo Library/ITCdirectoro Library staffResults/Measures of Success orEvaluation Procedureso By 2010 70% of students will report actively usingLibrary resources and serviceso The Library will be able to provide quality servicesneeded by users at minimum cost to the Library/Collegeo The Library will be able to provide quality servicesneeded by users at minimum cost to the Library/Collegeo By 2008 the majority of Library staff evaluations willshow an increase in performancePage 23 of 38

2006 - 2010 • CSI Library Strategic PlanNr.III.d.III.e.Action Areaso Job sharingo Yearly performance evaluationso Individual Development PlansImplement new technologies and processes that helpimprove the effectiveness and efficiency of operationso Utilize more online forms, surveys and productivitytoolso Document sharing and paperless applicationso Project management toolso Webconferencing and other communication andcollaboration toolso Online tutoringo Federated search engines and e-journal managementoptionso Electronic document delivery, etc.Fully utilize existing resources (budget, staff, facilities,equipment, materials, etc.)o Explore possibilities for converting the audio-visualChampion/Responsibility/Participationo Library/ITCdirectoro Library staffo ITC staffo ITS staffo Library/ITCdirectoro Library staffResults/Measures of Success orEvaluation Procedureso Improved cost-effectiveness of operationso Seamless integration of various library functions andprocesseso Effective and efficient serviceo The Library will be able to provide quality servicesneeded by users at minimum cost to the Library/Collegeo By the end of 2007 the Library will offer a larger groupPage 24 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areasroom into a larger group study room withChampion/Responsibility/Participationo ITC staffResults/Measures of Success orEvaluation Proceduresstudy room that students will be able to use to study forcomputer/Internet access, projection unit,group projects, preparing for exams, rehearse speechesSmartBoard, whiteboards, conference table, etc.and presentations, etc.o Continually review the resources and services theo Every Library staff member will have the opportunity toLibrary offers in order to ensure that we are using ourparticipate in various continuing education activitieslimited budget to meet the needs of our users in thesuch as webinars, seminars, workshops, conferences, etc.most cost effective wayo By 2010 90% of Library staff will report either beingo Ensure that staff are trained in the use of all Library“Very Satisfied” or “Satisfied” with professionalequipment and that they are able to train users ondevelopment opportunities offered at the libraryhow to use that equipmento Schedule staff in ways that maximizes coverage andimproves productivityo Continue to encourage and support staff developmentIII.f.Ensure that the budget is spent wisely and directed towardso Library/ITCo The Library will be able to provide quality servicesachieving the Library’s goals and objectives as outlined in itsdirectorneeded by users at minimum cost to the Library/CollegeStrategic Plano Library staffo Continually assess services and question whetherthey are still meeting the changing needs of our usersPage 25 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areaso Discontinue services that no longer meet users’ needsChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Procedureso Implement new services that meet users’ needsIII.g.Promote and recognize cost-effectivenesso Library/ITCo The Library will be able to provide quality serviceso Encourage Library staff to explore, recommend anddirectorneeded by users at minimum cost to the Library/Collegeimplement ways that cost-effectiveness of operationso Library staffo Staff members will be more motivated to seek andcan be further improvedimplement ways to minimize cost for the Library and theo Continue to make cost-effectiveness part of each staffCollegemember’s performance evaluationso Consider cost-effectiveness as part of overallperformance when making recommendations formerit raisesIII.h.Develop, recommend, adopt, communicate, and maintaino Library/ITCo The Library will be able to provide quality servicespolicies and procedures that focus on the needs of the targetdirectorneeded by users at minimum cost to the Library/Collegeaudience, improve access, and maximize the benefits too Library staffo Better understanding of Library policies and proceduresstudents, faculty and staffby all constituentso Review the Collection Development Policy at leastonce every five years and make revisions as needed(after approval from the Board of Trustees)Page 26 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areasstudents, faculty and staffChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Procedureso Make presentations to board of trustees, communityservice organizations, CSI Foundation board, etc.o Maintain contact with legislators (attend legislativebreakfast and dinner, send at least onecorrespondence each year to local representatives)o Utilize IDP/UDP process in budget requestsIV.b.Work closely with the CSI Foundation in order to raiseo Library/ITCo Increase opportunities for funding outside the regularfunds/donations for the benefit of the Librarydirectorinstitutional budgeto Work with the Foundation Executive Director too Library staffensure that he is aware of the Library’s needs andlook for donors who would like to support the CSILibraryo Present at least once a year to the Foundation boardIV.c.Write and submit successful grant applications; effectivelyo Library/ITCo Secure outside funding to supplement the regular budgetmanage grants awarded to the librarydirectorand to allow the library to provide innovative newo Continually research grant opportunities in theo Library staffserviceslibrary and information fieldPage 28 of 38

2006 - 2010 • CSI Library Strategic PlanNr.IV.d.V.a.Action Areaso Write and submit at least one grant application everyyearo Look for partnership opportunities for collaborativegrantsIdentify and pursue possible revenue sourceso Selling discarded books and other materials andequipment on eBay or other online auction siteso Continue discussions with sister institutions aboutreimbursing the Library for Library resources andservices used by their students who are takingcourses on our campus through their extensionprogramsChampion/Responsibility/Participationo Library/ITCdirectoro Library staffResults/Measures of Success orEvaluation Procedureso Increasing the funds available to be used to develop,implement, maintain and continually improve serviceso Success measured by the amount of revenue generatedGoal V: Attract, Develop and Retain a High Quality Diverse StaffRecruit and retain highly qualified and diverse employees o Library/ITC o Better overall serviceo Write job descriptions that clearly and accurately director o Better employee satisfactionreflect the responsibilities of each position o Library staff o Low turnovero Encourage ability to communicate in more than one o CSIo Better customer satisfactionlanguage (e.g. sign language, Spanish) – especially administration o By 2010 over 90% of students, faculty and staff willPage 29 of 38

2006 - 2010 • CSI Library Strategic PlanNr.V.b.Action Areasfor public service personnelo Provide a challenging, pleasant and collegial workingenvironmento Provide fair and competitive compensation to alllibrary staff (professional and paraprofessional)Provide continuing education opportunities (e.g. credit andnon-credit courses, workshops, seminars, webinars,professional journal subscriptions, books, online resources,etc.) that will allow employees to perform their jobseffectivelyo Foster an environment where staff can develop theirskills and potentialo Encourage, support and reward high performanceo Foster and reward intellectual growth and excellencein serviceo Encourage teamworko Provide opportunities for library staff to participate indecision-makingChampion/Responsibility/Participationo Library/ITCdirectoro Library staffo CSIadministrationResults/Measures of Success orEvaluation Proceduresreport either being “Very Satisfied” or “Satisfied” withthe services provided by the CSI Libraryo By 2010 90% of Library staff will report either being“Very Satisfied” or “Satisfied” with the workenvironment at the libraryo Better overall serviceo Better employee satisfactiono Low turnovero Better customer satisfactiono By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withthe services provided by the CSI Libraryo Every year 100% of library staff will submit IndividualDevelopment Planso By 2010 90% of Library staff will report either being“Very Satisfied” or “Satisfied” with the workenvironment at the libraryo By 2010 90% of Library staff will report either beingPage 30 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areaso Utilize Individual Development Plans to find outChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Procedures“Very Satisfied” or “Satisfied” with professionalemployees’ goals and objectives and plan for thedevelopment opportunities offered at the libraryresources needed to support staff professionalo By 2010 90% of Library staff will report either beinggrowth“Very Satisfied” or “Satisfied” with opportunities too Increase the size of continuing education and travelparticipate in decision makingbudgeto By 2010 90% of Library staff will report either being“Very Satisfied” or “Satisfied” with opportunities forteamwork at the libraryV.c.o Empower library staff and provide opportunities foro Library/ITCo Better overall serviceinnovation and involvement (in the library/profession,directoro Better employee satisfactionacross campus, and in the community)o Library staffo Low turnovero Encourage library staff to communicate ando CSIo Better customer satisfactioncollaborate with faculty and staff around campusadministrationo By 2010 over 90% of students, faculty and staff willo Each library staff should participate in at least onereport either being “Very Satisfied” or “Satisfied” withcampus-wide committeethe services provided by the CSI Libraryo Increase the number of librarians active in state,o By 2010 90% of Library staff will report either beingregional, and national professional associations“Very Satisfied” or “Satisfied” with opportunities foro Provide opportunities for all library staff to attendinvolvement offered by the libraryPage 31 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areasregional and national library association meetingso Encourage library staff to become involved in theplanning and implementation of events (not just asparticipants but as organizers)o Encourage library staff to interact and collaboratewith other librarians in Idaho (academic, public,school and special libraries)Champion/Responsibility/ParticipationV.d. o Recognize outstanding performance o Library/ITCdirectoro Library staffVI.a.o CSIadministrationResults/Measures of Success orEvaluation Procedureso Better employee satisfactiono Low turnovero Better customer satisfactionGoal VI: Develop and Maintain Close Communication, Collaboration and Partnershipswith Internal and External EntitiesDevelop and maintain close relationships with students, o Library/ITC o Improved customer relationsfaculty, staff and administration in order to be able to meet director o Improved customer satisfactiontheir changing needso Library staff o By 2008 over 90% of students, faculty and staff willo Effectively communicate the mission, vision, goals and o ITC staff report that the CSI Library resources and services meetobjectives of the Libraryo Faculty their needsPage 32 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areaso Give presentations at department meetings, and continueChampion/Responsibility/Participationo StaffResults/Measures of Success orEvaluation Procedureso By 2010 over 90% of students, faculty and staff willto be actively involved in various campus-wideo Administrationreport either being “Very Satisfied” or “Satisfied” withcommittees and organizations (e.g. Faculty Senate,the services provided by the CSI LibraryProfessional & Classified Staff organization, FacultyStaff Development Committee, etc.)o Increase participation in campus-wide events, especiallyevents offered collaboratively with other departmentsand officeso Participate in at least one interdepartmental retreat everytwo yearsVI.b.Seek input from stakeholderso Library/ITCo Better understanding of the changing needs of our userso Maintain an open two-way communication throughoutdirectoro Improved customer relationsthe Collegeo Library staffo Improved customer satisfactiono By the end of 2006 convene a Library Advisoryo By 2008 over 90% of students, faculty and staff willCommittee that will have representation from students,report that the CSI Library resources and services meetfaculty, staff and administrationtheir needso Encourage patrons to submit requests through a varietyo By 2010 over 90% of students, faculty and staff willof means: traditional and online suggestions boxes,report either being “Very Satisfied” or “Satisfied” withPage 33 of 38

2006 - 2010 • CSI Library Strategic PlanNr.VI.c.VI.d.VI.e.Action Areasface-to-face, e-mail, over the phone, etc.o Develop and administer student and faculty/staff onlinesurveys at least once every three yearsEffectively market/promote the Library and its serviceso Invest in resources and services that meet the needs ofour userso Effectively communicate the availability of resourcesand servicesWork closely with other learning support services in orderto better integrate services, take advantage of existingsynergies, and minimize duplicationTake advantage of the benefits offered by being part of thenational information network of libraries and informationservice providers by partnering with libraries and colleges inChampion/Responsibility/Participationo Library/ITCdirectoro Library staffo Library/ITCdirectoro Library staffo Staffo Library/ITCdirectoro Library staffResults/Measures of Success orEvaluation Proceduresthe services provided by the CSI Libraryo Improved customer relationso Improved customer satisfactiono By 2008 over 90% of students, faculty and staff willreport that the CSI Library resources and services meettheir needso By 2010 over 90% of students, faculty and staff willreport either being “Very Satisfied” or “Satisfied” withthe services provided by the CSI Libraryo Increased efficiencyo Improved visibilityo Improved awareness of Library resources and serviceso Better serviceo Lower costso Increased visibility within the professionPage 34 of 38

2006 - 2010 • CSI Library Strategic PlanNr.VI.f.Action AreasIdaho and around the nation to share resources and expertise,reduce costs, seek group discounts, etc.o Continue membership in professional organizationso Encourage Library staff to become actively involvedin these organizationso Actively seek out and carefully evaluate partnershipopportunities, keeping in mind the needs of our userso Initiate collaboration with other librarieso Join consortia that provide benefits to the library(improved services and cost savings opportunities)Increase the role of the library within the region by fosteringrelationships with a variety of public and privateinstitutions, businesses and agencieso Research partnership opportunities with public andprivate institutionso Develop and maintain mutually beneficialrelationships with these entitiesChampion/Responsibility/Participationo Otherlibrarians andinformationservicesprofessionalso Library/ITCdirectoro Library staffo Employees ofotherorganizationso Increased awarenesso Improved serviceso Lower costsResults/Measures of Success orEvaluation ProceduresPage 35 of 38

2006 - 2010 • CSI Library Strategic PlanNr.VII.a.VII.b.Champion/Action AreasResponsibility/ParticipationGoal VII: Develop a Culture of AssessmentDevelop a robust outcomes assessment systemo Library/ITCo Collect and document credible evidence of the directorprogress made in attaining the Library’s goals and o Library staffobjectiveso Use a variety of performance measures, bothquantitative and qualitativeo Establish and use appropriate benchmarkso Use the information for continuous improvementInvolve all stakeholders (library staff, students, faculty, staffand administration) in the assessment processo By the end of 2006 convene a Library AdvisoryCommittee that will have representation fromstudents, faculty, staff and administrationo Work closely with faculty to ensure that informationliteracy skills are evaluated across curriculumo Develop and administer student and faculty/staffonline surveys at least once every three yearso Library/ITCdirectoro Library staffo Studentso Facultyo StaffAdministrationResults/Measures of Success orEvaluation Procedureso Continuous improvement of serviceso Ability to refer to credible evidence about progress madetowards the accomplishment of goals and objectiveso Information can also be used to satisfy externalconstituents such as accrediting bodies, legislators, etc.o Continuous improvement of serviceso Improved customer satisfactionPage 36 of 38

2006 - 2010 • CSI Library Strategic PlanNr.VII.c.Action Areaso Encourage patrons to submit requests through avariety of means: traditional and online suggestionsboxes, face-to-face, e-mail, over the phone, etc.Continually assess resources and services in order to ensurecontinual improvemento Utilize usage and customer satisfaction informationo Assess the degree to which students’ learning andfaculty teaching are enhanced by their use of Libraryresources and serviceso Every two years survey users and non-users in orderto help improve serviceso Continue to seek input and feedback from the LibraryAdvisory Committeeo Organize and facilitate focus groups every other yearo Carefully evaluate feedback/suggestions received(through the suggestion boxes inside the library,online feedback, formal and informal communicationwith students, faculty and staff)Champion/Responsibility/Participationo Library/ITCdirectoro Library staffo Studentso Facultyo Staffo AdministrationResults/Measures of Success orEvaluation Procedureso Continuous improvement of serviceso Improved customer satisfactionPage 37 of 38

2006 - 2010 • CSI Library Strategic PlanNr.Action Areaso Evaluate usage information provided by libraryChampion/Responsibility/ParticipationResults/Measures of Success orEvaluation Proceduressystems (e-metrics) on a monthly basis in order touncover key trends and patternso Utilize the online course evaluation results tocontinually improve courses and workshops offeredby the LibraryVII.d.Communicate the resultso Library/ITCo Communication loop completedo After results of the assessment are analyzed, librarydirectoro Improved awareness and customer satisfactionstaff will communicate those results and any changesLibrary staffmade based on those results to students, faculty, staff,and administrationITC* - Instructional Technology CenterITS** - Information Technology Services DepartmentPage 38 of 38