CHAPTER 4: Library Cards - Tulsa City-County Library

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Tulsa City-County Library PoliciesElementary, middle, and high school and day care centers, located in Tulsa County or within anyportion of Tulsa County municipalities, (even though such portion is outside of Tulsa County), areeligible to apply for an educational institution card which will be issued in the name of the institution.The educational institution card may not be used as a personal card.Multiple cards may be issued to an institution.The educational institution card has a 50-item limit for materials that can be checked out on the cardat any one time.Any abuse in the use of this card may result in loss of library card privileges.Special Notes on Visitor or Temporary BorrowersTo borrow materials, a visitor to Tulsa County must present a photo ID, documentation of a current localaddress and permanent address, and complete the registration form. A 30-day temporary card will beissued. A maximum of two items at a time may be borrowed on this card. Access to computers isallowed. Short-term visitors who wish to access the library’s computers may do so with a computercourtesy card as provided by library staff.Renewing a Library CardLibrary cards do not expire and do not require renewal. Exceptions are: Non-resident cards, Educationalcards and Unaccompanied Minor cards.For Non-resident cards, Educational cards and Unaccompanied Minor cards only:‣ Cardholder expiration dates are visible in the My Account section when logged in with the librarycard number and password.‣ Expired cards must be renewed before the cards can continue to be used for borrowingmaterials, downloading e-content or access the library’s online databases, or use librarycomputers.‣ The customer does not have to replace an expired card if it has not been lost or misplaced.‣ Cardholders from areas outside of Tulsa County, who work, attend school or pay property taxesin Tulsa County may be asked to verify their information annually to ensure continued eligibility.‣ Cards issued to non-resident or visiting customers must verify eligibility at shorter intervals,require similar identification and must show proof of address in person.‣ Educational institution cards expire after one year and require authorization by institution uponrenewal in person.‣ Library cards cannot be renewed by phone. Parents may cancel their child’s UnaccompaniedMinor card by phone.Linking Your Records Applicants for a library card are given the option to “link” their record to another patron on ourapplication form. This service allows increased ease of navigation between cardholders belonging tothe same family. Note that linking patron records is solely intended to expedite circulationtransactions by allowing for quick navigation between one linked record and the next.Linking records does not give a patron the ability to view, request or borrow items on a cardbelonging to a patron to whom they are linked. In situations where one patron (e.g. a spouse) would like to be authorized to collect requested itemsheld by another, both patrons must first confirm this in person with a Library staff member. A notewill then be placed on the records of both patrons. This applies only to active hold requests, notadditional checkouts on the card.Lost and Replacement Library CardsWhen you register for a Tulsa City-County Library card, you accept responsibility for all items on the card,all use made of the card and all charges made against it until your card is reported lost or stolen. Thelibrary must have a record of your card having been reported lost or stolen, or it is not considered lost orstolen. It is to the cardholder’s benefit to report the loss or theft of a library card immediately.4 - 4
Tulsa City-County Library PoliciesThere is a fee for replacing a lost card (See appendix). If the cardholder wants to replace the lost orstolen card, this fee is assessed at the time the card is reported lost or stolen, or upon request fromcustomer.Report lost or stolen cards by phone, in person at any Library location, or by email.Library Notices The Tulsa City-County Library provides a notification service for held items, overdue materials andother service-specific reasons. Notices are available via email or telephone. The method by whichyou receive notices is chosen during application for a card. It is the responsibility of the borrower tonotify the library if any of their contact information changes. In the case of cardholders who receive their notices by e-mail, it is the cardholder’s responsibility tomake sure that e-mails sent from addresses with @tulsalibrary.org in the sender information beallowed through any filters they may have in place on their Inbox. Library notices are sent as a courtesy. Failure to receive a notice does not absolve the borrower fromany fines or fees attached to their customer record.Confidentiality of Customer RecordsThe Tulsa City-County Library supports and complies with applicable Oklahoma Law (including, withoutlimitation, the Oklahoma Open Records Act, OKLA. STAT. tit. 51, §§ 24A.1 et seq., and theOklahoma Library Code, OKLA. STAT. tit. 65, § 1-105) regarding confidentiality and disclosure oflibrary records. All library records relating to an individual customer’s use of the library and its resourcesare confidential. These records may be consulted by library staff and released to the library’s contractorsand consultants for use in the course of carrying out library operations, or for conducting surveys andevaluations of the library’s delivery of services, but will not be disclosed to others except upon request orconsent of the library user or pursuant to court order. As the legal custodian of records, the Tulsa City-County Library CEO is responsible for responding to any requests or information about a library user. Ifthe CEO is absent or unavailable, a director is designated to respond to any request for library records orinformation about a library user.The circulation and registration records of the Tulsa City-County Library shall not be made available toany third party nor any law enforcement agency of a local, state, or federal government except when acourt order, issued by or through a court of competent jurisdiction, is presented to the library by the lawenforcement agency or other person seeking the records. In accordance with the library’s securitycameras policy, digital video images of the library’s external areas or indoor common areas that do notdisclose or lead to the disclosure of any specific library resources or materials loaned to or used by alibrary customer will be released by the CEO, or authorized library executive team member, upon requestof a law enforcement agency or member of the public.The Tulsa City-County Library keeps records of paid and unpaid fines or bills and checked-out materials.Customers are in good standing when checked-out materials are returned and any applicable fines or billsare paid in full. Customers with unpaid fines or bills will not be allowed to check out any library materials.After a customer’s fine or bill is paid in full, if the customer’s fines or bills were excessive, it is within thelibrary’s discretion to require a security deposit from the customer before allowing the customer to checkout any library materials. No information regarding checked-out materials returned by the date due iskept on the customer’s record. Log-in data for computer usage is purged after one month.No library employee or volunteer may release library records or reveal information about a library user toany third party, including a law enforcement agency, unless authorized to do so by the Library CEO, or adirector in the absence of the CEO.4 - 5
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CHAPTER 4: Library Cards - Tulsa City-County Library

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