Australian Government Email Address Naming Standards and ...

IIIIMPLEMENTATION GUIDANCE20. This guidance is presented as high level advice to assist agencies implement thesestandards. It presents a range of issues that may need to be managed as part ofthe transition process.Planning21. Agencies should consider preparing a plan outlining how the transition to thestandards will be achieved. Such a plan could address:• Roles and responsibilities• Timeframes• Issues management• Costs• Reporting and communication arrangements.22. Agency systems should be equipped to allow the use of hyphens and apostrophes.This could be done either by a retrofit or progressively with the addition of newstarters.23. Agency employees need to be adequately informed of the change. Otherimplications of the move to standardised email addressing need to be considered.Cost24. The cost implications to agencies of the transition to the new standards should below. The major cost is likely to be the time involved for those staff implementingthe standards and liaising with AGIMO to ensure the standards remain valueadding.There should be no additional hardware or software costs involved.25. AGIMO would seek to monitor the cost implications of applying the standardsthrough regular agency consultation.Spam26. While establishing a consistent naming convention for government emailaddresses has significant benefits for citizens contacting government, it may alsomake it easier for undesirable/unsolicited traffic be received by AustralianGovernment employees.27. The amount of any additional spam generated by application of these standards isunclear at present, and will need to be monitored as the standards are applied.28. In implementing a standard for email addresses, agencies will need to review theirsecurity practices to ensure appropriate protection from spam and maliciousemails.7