contents - Tenaga Nasional Berhad

At first glance, Tuan Hj. Azman Mohdgives the impression of a man of dauntingstature. His dark business suit, smart tie andspectacles immediately bring to mind theimage of a no-nonsense, professional business type whois serious about his work. While the latter description istrue, Azman’s exterior also belies a more compassionateside: one that is deeply concerned about the wellbeing ofTNB’s customers.The Distribution Division’s main task is to managedistribution network operations and electricity retailoperations. It manages over 104 outlets across thecountry, including 37 area offices. Some of their dutiesinclude planning, operating and performing repairs andmaintenance. They are also responsible for purchasingand marketing electricity and connecting new supplies,among other duties.As the new Vice President(VP) for the DistributionDivision of Tenaga NasionalBerhad (TNB), these areespecially important qualitiesto have in order to ensurethat responsibilities can becarried out smoothly. Nobodyunderstands this better thanAzman, who has been servingTNB for almost 30 years andis no stranger to hard work.Beginning his career atTNB as an engineer atMentakab, Pahang, hegradually evolved overthe years to higher postsat various offices, holdingpositions such as District Manager in Rawang, GeneralManager in Perlis and General Manager of StrategicManagement and Organisation Development at the mainoffice. Prior to his current position, he held the post ofTNB’s Region 2 Senior General Manager.When asked about how this latest arrangement wouldaffect Distribution Division, his reply is succinct andmatter-of-fact: “The vision and mission is still thesame. They are not going to change just because thevice president has changed. There are certain areas thatwe need to pay attention to, but we feel that we have agood set of priorities. Most important is maintaining theconsistency of our standard and our services.”Of TNB’s three core businesses (Generation,Transmission and Distribution), Distribution is themost interpersonal as it deals most directly with clients’needs such as electricity supply, damages and creditmanagement. As Azman puts it, they are the ‘frontliners’ who spearhead customer services. With such heftyresponsibilities at hand, it is crucial to maintain a closerelationship with clients – especially when one considersthe current global economic downturn and its effect onthe public.“As a company that supplies electricity, we will besimilarly affected since we are secondary customers. Ifour customers are having problems, TNB also faces the4