Students in Distress Flowchart for QM staff - Advice and Counselling ...

Pub5599 Student Distress FlowChart_v7:FLOW CHART 26/02/2010 11:55 Page 1Quick Guide - Student in DistressStudent and Campus ServicesYesCall Call 3333 and and ask askSecurity to to call call an anambulance to to takethe the student to to A&ETry Call to 333 contact and askanother Security colleague to call anfor ambulance support, but to takedon’t the student leave the to A&Estudent unattendedStay Call with 333 and the askstudent Security until to call theanemergency ambulance to takeservices the student arrive to and A&Ehandover to theirstaffMake Call 333 a written and asknote Security of the to key call anpoints ambulance using to thetakeform the student overleafto A&ESpeak Call 333 with and your askline Security manager to call asansoon ambulance as possible to takeContact Call 333 Mental and askHealth Security Coordinatorambulance to debrief to taketo call anand the handover student to A&Ecompleted formas soon possibleUrgent Call 333 and askActively Security talking to call anabout ambulance suicideto takeIs Call student 333willing and ask toget Security help?YesProblemDisorientated Call 333 and oraskpsychotic Security behaviour to call anOverdose Call 333 of and asktablets/drugs Security to call anRecent Call 333 victim and of askassault Security or to attack call anRisk Call to 333 self and askof Security others to call anNoIs Call student 333 and a askdanger Security to to self call anor ambulance others? to takeNoEnsure Call 333 your and own asksafety. Security Try to tocall ancontact ambulance a colleague to takefor the support student in to the A&Eimmediate vicinityTalk Call to 333 them, and explain ask Security your reasons to call an forconcern, ambulance and to encourage take the student them to to make A&Ean appointment with:• Their GP• The Student Health Service• Advice & Counselling Service• Mental Health Co-ordinatorCall Call 3333 and and ask asksecurity Security to to call call the anpolice. ambulance They to can takearrange the student an to A&Eambulanceif necessaryPass Call 333 on the and askcontact Security details to call for anthe ambulance Samaritans to take orNightline the student to A&E(especially if theincident occurs outof office hours)ContactsSecurity Service(Emergency) 020 7882 3333Security Service(Non-Emergency) 020 7882 5000Advice andCounselling Service 020 7882 8717Student Health Service 020 7882 8710David WalmsleyMental Health Co-ordinator020 7882 7359Non-urgent Call 333 and askAnxious, Security distressed to call anor upsetIn Call need 333 of and practical asksupport Security for to call anfinancial, ambulance to takeacademic, the student or to A&Epersonal mattersClarify Call 333 why and they ask areupset Security and to identify call anwhat ambulance existing to takesupport the student they have to A&Ein place. Encouragethem to re-contactany services theyhave alreadyaccessedTalk Call to 333 them and and ask explain Security your to call reasons an ambulance for concern. toIf take they the are student willing to seek A&E help phone or accompanythem to one of the following services:• The Student Health Service• Advice & Counselling Service• Head of Residential Support and Pastoral Care• Mental Health Co-ordinator• Samaritans/NightlineFollow Call 333 up and withaskyour Security Line to Manager call to ambulance review your to takecourse the student of action, to A&Eand identify ifanything elseshould be doneSuzanne CanteloHead of Residential Supportand Pastoral Care020 7882 735707985 207 091 (out of hours mobile)Samaritans (national): 08457 90 90 90(24 hours) Local: 020 7734 2800email: jo@samaritans.org(response within 12 hours)Nightline: 020 7631 0101 (8pm - 8am)

Pub5599 Student Distress FlowChart_v7:FORM 26/02/2010 11:54 Page 1Record of student incidentStudent and Campus ServicesStudent name:Student ID no:Student email:Student phone number:Student address:Date, Time and Place of incident:Date and time referred to Mental Health Co-ordinator:Name of person making report:Work location:Contact details:Who else has been informed about or is aware of the incident (including Queen Mary staff, students, Emergency Services and family)?Breif details of incident (what happened, who was involved, how did you hear about the incident, other relevant info):Please place this form in an envelope marked confidential and return to David Walmsley,Mental Health Co-ordinator, Disability and Dyslexia Service as soon as working hours resume.