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Today's Options PFFS Provider Directory - Universal American ...

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If you experience an emergency medical condition, do not hesitate to seek medical care. You arenot required to use contracted Today’s <strong>Options</strong> <strong>PFFS</strong> hospitals or doctors for emergency medicalconditions.Simply:1. Call 911 or go to the nearest emergency medical facility.2. Present your Today’s <strong>Options</strong> <strong>PFFS</strong> ID card.3. Notify your physician within 48 hours or as soon as possible (or have someone do it for you).4. Contact your physician for any necessary follow-up care or instructionsEmergency services are eligible for coverage under your Evidence of Coverage and will be coveredregardless of whether the hospital is in our contracted network. If you receive services in ahospital emergency room, you are responsible for the copayment as specified in your Evidence ofCoverage. If you have an emergency admission to a non-contracted hospital, Today’s <strong>Options</strong> <strong>PFFS</strong>may work with your PCP to move you to a contracted hospital when it is safe to do so.24/7 Health Hotline.....................................................................................................................Health concerns or questions can occur at any time of the day or night. Our toll-free 24/7 HealthHotline provides you with a team of friendly, experienced Registered Nurses who will help guideyou to make the best medical and well-being decisions. Today’s <strong>Options</strong> <strong>PFFS</strong>’s 24/7 HealthHotline is only a phone call away, 24-hours-a-day, 7 days a week, even on holidays. Whether youneed more information about your condition, or if you are unsure if you should see your doctor,24/7 Health Hotline can assist you with answers.Mental Health and Substance Abuse Services Through APSHealthcare.....................................................................................................................A mental health and substance abuse benefit provides coverage for addressing treatment ofdepression and drug or alcohol abuse. We use APS Healthcare’s network of mental health andsubstance abuse professionals to provide you a wide array of treatment options from acuteinpatient care to individual outpatient counseling. You will enjoy the sense of security that comesfrom knowing that specialized care is available when you need it.vii

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