Accountability Assessment Tool - Children's Mental Health Ontario

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Critical Success Factor5. Embedded Values and EthicsWithin Children’s Mental Health OrganizationsThe Survey (Pilot Test)Indicator5.1 Articulate and operationalize clear and comprehensive valuesand standards of ethicsAre we driven by a set of values and standards of ethics that define the waythat staff, Board and volunteers behave and manage relationships?Grade for Indicator___ A – Highly evident within the organization___ B – Mostly present___ C – Some evidence but it is an area that needs improvement___ D – Not at all present___ NS – Not sureWhat it looks like… We have a written description of our organizational values that speak clearly and stronglyto the way we want to operate; they are more than motherhood statements There are clearly articulated standards of ethics that are addressed in policies andprocedures. Board, staff and volunteers can easily access the standards of ethics. The values and ethical standards are specific enough to be translated into day to daybehavior. The values are highly visible and are used in decision-making, setting direction, recruitingstaff and volunteers and developing policies and procedures. Board, staff and volunteers model the values on a day to day basis. There are mechanisms in place to enforce the standards of ethics.Why did you give it the grade?14
Within Children’s Mental Health OrganizationsThe Survey (Pilot Test)Critical Success Factor6. TransparencyIndicator6.1 Provide accurate information that is accessibleDo we disseminate the right information to the appropriate stakeholders ina way that balances the need for clear, consistent, truthful, relevant andthorough information?Grade for Indicator___ A – Highly evident within the organization___ B – Mostly present___ C – Some evidence but it is an area that needs improvement___ D – Not at all present___ NS – Not sureWhat it looks like… We create and maintain reports on a timely basis that meets our disclosure requirements. We use a variety of reporting methods (e.g. annual report, newsletter, website) The information received by Board and staff members allows them to absorb the keyissues/challenges, reach informed judgments and understand the context for decisionmaking;it also clearly shows performance gaps. We ensure that the information is relevant to the intended audience. We readily reply to appropriate requests for information. Key stakeholders receive information that allows them to understand our mission, values,governance structure, program and financial performance, future directions and decisionmakingprocesses. We openly discuss bad news and uncertainties when they occur.Why did you give it the grade?15
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Accountability Assessment Tool - Children's Mental Health Ontario

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