Better ways to pay - Swan Housing Association

Better ways to pay your rentor service chargesGuidance notesIf you lose or damage your payment card,please contact your local housing office fora replacement.In response to our customer's needs Swanhas expanded the way you can pay your rentor service charges.Direct debitThisisthemostcosteffectiveandtroublefreewayofpayingyourrentorservicechargesdirectfromyourbankaccount.Thisfacilityisnowavailableanydayofthemonth.Youcanchoosetopayweekly,fortnightly,every4weeksorcalendarmonth,wheneveryougetpaid.IfyouwouldliketosetupaDirectDebitpleasecallyourlocalhousingofficebetween9amand5pmMondaytoFriday,pleasebereadytoprovidedetailsofyoursortcodeandaccountnumber.Payments onlineAquickandeasymethodthrough‘Allpayments.net’.ThismethodcanbeaccessedviaSwan’swebsitewww.swan.org.uk,thenclickonthe‘makeapayment’iconontheleft-handside.Youwillneedapaymentcardtousethisservice.Text paymentsPayingviatextmessageisanewandeasywaytopayyourrentorservicechargesusingyourmobilephone.Thismethodgivesyoutheflexibilitytopay24hoursaday,7daysaweek.SwancustomerssimplyneedaUKregisteredmobilephone,avalidallpaypaymentcardandacurrentdebitorcreditcard.AfterabriefonlineregistrationwithAllpayyoucanthenpayonthemoveanytime,anyplaceandanywhere.Pay Point and Pay ZonePayPointandPayZoneoutletsareareallyconvenientwaytopay.Therearemanylocationsnearyouforexampleinsupermarkets,localnewsagents,petrolstationsoranywheredisplayingthePayPointorPayZonesigns.TakeyourPost OfficeYoucanpaybycashorchequeusingyourPaymentCardatanyPostOffice.Youwillgetareceiptforyourpayment.Over the phoneYoucanpayoverthetelephonebycallingyourlocalhousingofficebetween9amand5pmMondaytoFriday.Haveyourcreditordebitcardavailabletomakeapayment.Local OfficeYoucanpaybycheque,creditordebitcardatanyofouroffices.24/7 Automated Telephone ServiceAlternativelyyoucanpaythroughanautomatedtelephonepaymentssystem24hoursaday,7daysperweek.Thisservicealsohastheaddedreassurancethatyouwillgetconnectedtoacustomerservicerepresentativeifyourpaymentisunsuccessful.Call08445578321tousethisservice.Housing BenefitHousingbenefitmaybeavailabletoyouifyouareonalowincomeorinreceiptofJobSeekersAllowance,IncapacityBenefit,IncomeSupport,apensionorotherwelfarebenefits.Wecannotapplyforhousingbenefitonyourbehalf,althoughourIncomeOfficersandWelfareBenefitOfficerscanhelpyouwhenmakingclaim.By PostYoucansendachequeorpostalordertoourHeadOffice;Swan Housing Group, Finance Department,Pilgrim House, High Street, Billericay, Essex CM12 9XYPleasecontactyourIncomeOfficertofindoutwhotomakethechequepayabletoandputyourtenantreferencenumberonthebackofthecheque.Pleasedonotsendcashforsecurityreasons.Contact or visit your localhousing office:Essex:PilgrimHouse,HighStreet,Billericay,EssexCM129XYTel: 0300 303 2500London:CygnetHouseOffice,CygnetHouseSouth,10ChrispStreet,Poplar,LondonE146LLTel: 0300 303 2500ExmouthEstateOffice,30CornwoodDrive,LondonE10PWTel: 0300 303 2500YoucancontactyourNeighbourhoodOfficerorIncomeOfficerbygoingtotheSwanwebsitewww.swan.org.ukthengoto'LivingwithSwan',then'YourHousingTeam'.

Guidance notesIf you would like a copy of this Guidance Note in large print, braille,CD or in your language please contact your nearest office.Contact usphone 0300 303 2500email benefits@swan.org.ukInwriting SwanHousingGroup,PilgrimHouse,HighStreet,Billericay,CM129XYPrintedAugust2009