form - Independent Counselling Enterprises

January 2011Client Success Story – TwylaTwyla was born in Winnipeg and moved to Edmonton whenshe was 11 years old. She presently lives in an ICE residencewith her husband of 5 years and two roommates.One of Twyla’s goals is to lose weight to enhance her health.She has set a target (with the approval of her doctor) to lose100 pounds and fit a size 10. Since May of 2010, Twyla haslost 48 pounds! She now wears clothes 3 sizes smaller thanwhen she started. On a recent Christmas visit, members ofher family were very surprised and delighted to see herprogress and how wonderful she was looking! This was aproud moment for Twyla.Twyla works hard for her success. She goes to the gym oncea week with ICE staff members that coach and encourageher. She also stays active at home: walking, exercising in herliving room, and completing household chores. She notesthat she really appreciates the support that she receives fromher husband, her family and staff. Twyla says she feels shehas a lot more energy these days; she is hoping to bump upher exercise sessions at the gym to twice a week in the NewYear. She is proud that she is able to do things in her life thatshe was not able to do before. From time to time, like most ofus, Twyla does experience set-backs such as when she feelsill or when the weather is too poor to go out. At these timesshe puts her energy into getting better or being patient sothat she can get back to having fun again. Congratulations,Twyla! Best Wishes for your continued success.ICE Incentive ProgramOn December 1, 2003 Independent Counselling Enterprises launched aperformance reward program for employees. This program has beenrunning now for seven years and literally hundreds of employees havebeen recognized and won valuable prizes!Here’s how the ICE incentive program works:ICE has employees across Alberta doing a great job of working safely andsupporting ICE clients. In circumstances where it is clear that employeeshave gone above and beyond to manage health and safety risks andprovide excellent service, supervisors, co-workers, clients, guardians ormanagers can formally recognize these individuals for the extra effortthey have made.How is this done? One of these people just needs to fill out a special ICE“Thank You” card available from any ICE office. The completed cards are entered in a drawbox in each main office and cards are randomly drawn for great prizeseach month.Each year in December, employees who have received a minimum ofthree cards (from different sources) have their names entered into aspecial province wide draw for a $1000.00 cash prize.This year the lucky provincial ICE incentive draw recipient was PhilanaBlackburn-Morin of Calgary.ICE has a TDGroup RSP plan!If you are eligible,ICE will match yourcontributions!Refer toPolicy 3.4.18. ICESavings/Pension Plan.To sign up, pleasecontact Linna Roemat (780) 453-9664.Page 2www.icenterprises.com

January 2011Stay ActivePhysical activity improves health at any age and preventsfalls before they happen by keeping muscles, bones, lungsand your heart healthy. It also improves your balance andposture. Exercise helps you to move easily and get a morerestful sleep.In the complex and fast paced world we live in, we often rushand divide our attention. This often results in an increasedexposure to risks and hazards.Pay Attention• Look carefully for hazards (watch out for ice, unevenor damaged sidewalks, people and pets.)• Look around in unfamiliar places.• Watch the walking area a few feet ahead of you insteadof looking down.• Plan to avoid trips (completing errands) during badweather (as much as possible).• Take the garbage out in the daylight hours.• Don’t rush. Friends, family and co-workers wouldrather wait a moment or two for you than have youhurry and fall. Let the phone ring and have the callerleave a message or call you back.• Wear safe footwear as per ICE policy and suitable forthe weather conditions (i.e. ice grips, boots,).Address Health Conditions Causing Lightheadedness orDizziness• Lightheadedness or dizziness can be caused byproblems with blood pressure. Have your bloodpressure checked regularly.• Dizziness can also be caused/ affected by other healthconditions (i.e. pregnancy). Follow up with yourdoctor if you are experiencing dizziness.• Drink 6- 8 glasses of water each day. Not enough watercan lead to dizziness.Create a Safe Environment• Have safety grab bars installed in tubs and showers.• Use a non-slip mat inside and outside the tub orshower.• Clear pathways of furniture, cords and clutter thatmay cause tripping.• Clean up spills right away.• Keep pathways well lit.• Get rid of area rugs or make sure they are secure.• Turn the lights on before you enter a room andpromptly replace burned out light bulbs.Page 4www.icenterprises.com

January 2011Health and Safety Minutes3.1 Review of Regional Health and SafetyMinutesSouth Region – Meeting minutes date:October 13/10Injury Investigation Review:Sept 23, 2010 no lost time, staff back strain dueto walkingInvestigation completed. Recommendations:Do not exceed personal physical capacity.Near Miss Investigation Review:September 18/10 – Staff was discussingweekend schedule with client who becameupset and hit staff several times. Staffremoved himself from situation. No injuries.Recommendations: PBI Refresher and usepositive approaches.Additional Recommendations: utilizeL-stance; maintain awareness of client’striggers and present information in a positivemanner.Edmonton Region – Meeting minutes date:October 6/10Injury Investigation Review:Sept 2, 2010 Staff was in the washroomassisting a client to bathe. Water splashed onthe floor. The staff went to grab a towel to wipeup the water and slipped and fell towards thetub striking themselves on their side on a grabbar attached to the tub.Recommendations: Enhance engineeringcontrols (move towel rack within reach of thebath); ensure there is a non-slip bath mat nextto the tub when bathing clients. Follow safework practices such as wearing non-slip shoesand having towels at hand etc.Additional Recommendations: Water level?Utilize shower curtain (see through) as awater block. “Shammies” could be placed onfloor to absorb water spills during baths.Sept 6, 2010 Relief staff attempting to wakea napping client (with communicationchallenges) for their supper meal wasgrabbed, pulled down, scratched and bittenon the hand.Recommendations: Positive approachesincluding clear strategies for communicatingeffectively with this client are needed. (Seekassistance from RPAC if assistance is requiredto develop these.) Ensure that the team isproviding an effective on site orientation forrelief staff regarding behavioral challengesand strategies for response. Review PBIwith employee. Ensure behavioral hazardsare recorded in the Site Specific HazardAssessment and Control DocumentAdditional Recommendations: Was clientstartled? Slow transition to waking, etc.Could they sleep for longer?Sept 13, 2010 Staff was leaving the parkinglot of a client’s apt building. As staff pulledout of the parking lot another driver reversedcausing the two cars to collide. The employeereported that her neck was sore afterwards.Recommendations: Employee to take MissionPossible driver training. Staff to pay carefulattention in high risk collision areas such asparking lots.No Additional Recommendations.Sept 17, 2010 Staff was providing a client asponge bath / personal care supports whenthe worker twisted their back.Recommendations: Regular refresher trainingof proper body mechanics as necessary forprovision of required client personal care forthe staff involved and the program team.Additional Recommendations: Staff shouldcomplete regular stretching. What type ofbed does client have? A hospital bed wouldbe ideal as position could be changed for stafffor best body mechanics, etc.Sept 27th, 2010 Employee reported a headachedue to noxious fumes in a section of the ICEOffice.Immediate follow up completed with thelandlord’s representative to mitigate the airquality effects. (Landlord’s representativereported they would investigate and addressthe activities of neighboring businesses.) Fanswere turned on to enhance fresh air return inthe area.Recommendations: Client scheduling to beposted for ease of reference /clarification toavoid future incidents of rushing. Lifts andTransfer safety for this client to be reviewedwith the staff and the team.Additional recommendations: Reminder tostaff that it’s better to complete lift safely andarrive a little late than rush and place self andclient at risk.Near Miss Investigation Review:Sept 13, 2010 12:30 am. Clients were asleepin their rooms. Overnight staff was sleepingin the living room (away from the windows).O/N staff was awakened by a loud noise,which was the breaking glass of the frontwindow. Unknown person(s) had throwna pipe through the front window of theresidence. Investigation completed. Policereport completed. Landlord notified. Frontand back house lights will be kept on at nightto discourage prowlers.Recommendations: Staff to immediately reportany suspicious activity to the police. Informneighbours of the concern to enhance safetymonitoring (i.e. participate in NeighbourhoodWatch program if available). Enter the hazardin the Site Specific Hazard Assessmentand Control document and review at thenext team meeting. Ensure staff maintainscommunication/safety monitoring duringshift changes especially at night (i.e. Thosearriving and leaving the residence should bemonitored by staff inside the residence).Additional Recommendations: Ensurewindow coverings closed at night. Overnightstaff should ensure that phone is close by.Sept 28, 2010 An ICE office employeeexperienced difficulty with lifting the Trainingroom’s Hoyer Lift equipment on and off theattached hook. The employee reported thatcompleting this activity causes her shoulderto ache.Recommendations: A new work procedureneeds to be immediately developed andimplemented to manage the Hoyer/ Liftequipment safely.Additional Recommendations:Reminder to staff that if they are not physicallycapable of completing a task safely then theyshould not attempt.3.3 Evaluation of Near Miss Investigations1) October 19/10 – Staff had an allergicreaction to a personal scented product that thenext staff (O/N) wore to shift.Recommendations: Staff will refrain fromwearing products that caused staff to react.Reminder to all staff about wearing scentedproducts to work and possible effects onclients and fellow staff.2) October 19/10 – Staff tripped goingdownstairs, outside of residence, still darkoutside. Outdoor maintenance beingcompleted and light fixture had been removeddue to this.Recommendations; All staff reminded to beextra cautious/vigilant while constructioncompleted and light fixture is back in place.3.5 Review of Master Hazard assessment andControl DocumentWorking with PeopleWorking AloneMeetings Communicationwww.icenterprises.com Page 7

January 2011Thank you everyone that attended our Annual Christmas Party and AwardsCeremony. Everyone had a great time!!!Thanks again to all the ICE Office staff that prepared the food.Mike B, Elaine M, BJ H & Dustin RCheryl K & Donna MAward Recipients were:Award of Excellence (for professionalism andcommitment) – David AbatanAward of Excellence (for creativity anddiversification) – Elaine MarshallCommunity Connections – Don BeringerHealth and Safety – Maxine BaileyResidential Employee of Year – George KabejaResidential Home of the Year – Patterson Hill (JenPlimmer, Philana Blackburn-Morin and MariaZekaria –staff)Vocational Employee of the Year – Shafiqual AminEmployee of Excellence – Sandra GarrattNon –Field Employee of the Year – Linda DohertyCongratulations again to this years award recipients.Jose R & Leanne LPage 8Diane B & David Swww.icenterprises.com

January 2011Michael RDon B & Gerard HDeb G, Patterson Hill staff group and clientsBill D & NoreenKim G & Sandy NKevin L & Jack Mwww.icenterprises.com Page 9

January 2011Scott MMisty HNatasha R & Tim MNathan NSandy G, Josh D, Sandra S and Jordan HShafiqual A & Deb GSanta & Kathy MPage 10www.icenterprises.com