JHP Training - Workforce and Education

Apprenticeship Providers Profile formDear Provider,Please complete this form as accurate and as realistic as possible. NHS Education South Centraldecisions will be based on information provided on this form.OrganisationAddressWebsite addressJHP Training – South Central CentreThe Priory Business CentreSyresham GardensHaywards HeathRH16 3LBwww.jhptraining.comTelephone Number 01444 255 147Contact personEmail address / phone numberPoppy Carter MillsCentre Managerpcm@jhptraining.comPlease provide brief information on your Organisation’s Apprenticeship Provision History.JHP Group (JHP), founded in 1983 and running for 25 years, is a family-owned national trainingprovider and one of the largest providers of government-funded skills and employability programmesin the UK.The JHP Group is a growing provider of Apprenticeships, Train to Gain, and employability provisionand is recognised as one of the UK's leading providers of Apprenticeship training. it is our aim toprovide the best-quality provision to meet our learners’, employers’ and other customers’ needs.In England, the Skills division delivers Apprenticeships, Advanced Apprenticeships, AdultApprenticeships, Train to Gain programmes, with over two-thirds of our delivery comprisingApprenticeship programmes. In addition to these qualifications, learners also have the opportunityto develop their literacy and numeracy skills through the achievement of key skills and skills for lifequalifications. Technical certificates are delivered to provide a sound understanding of what learnersneed to know to effectively carry out their work roles.To demonstrate the size of our provision, we recorded an occupancy figure of over 10,000 learnerson Apprenticeship and Train to Gain programmes as at 30/11/08.We consistently achieve completion rates above national LSC benchmarks, which we believe reflectsthe quality of our delivery:Overall Success RateProvider OverallNational Overall2005/06 2006/07 2007/08 2005/06 2006/07 2007/08ApprenticeshipsFrameworkOnly53.1% 64.8% 66.2% 48.6% 59.% 63.9%No. 1359 1684 2182

AchievedFramework orNVQNo.Achieved55.4% 66.4% 69.8% 55.6% 63.9% 67.5%1419 1725 2301Total Leavers 2561 2597 3298Please detail all awards and accreditations you currently hold and sector/ programme specificAwards. E.g. The Training Quality Standard, Ofsted Grades, e.t.c.Following the last inspection by the Adult Learning Inspectorate (ALI), JHP Training was awarded anoverall “Good” grade and was named by the ALI’s Chief Inspector as "one of the top providers in thecountry", in his annual report to government ministers.JHP has achieved the Investors in People award, Matrix accreditation and ISO 9001:2000.JHP Training is accredited by Awarding Body EDI to deliver the following NVQ and Apprenticeships(Levels 2 and 3 and Level 4, where indicated):− Business Admin− Team Leading− Management (to Level 4)− Childcare− Health & Social Care (to Level 4)− Support Services− Customer Service− Retail− ITQPlease provide details of Provision flexibilities that you can offer NHS South Central based on thethree priority areas identified across NHS South Central using list of Frameworks attachedThe Apprenticeship frameworks that JHP Training offers, based on the NHS South Central priorityareas, are:FrameworkBusinessAdministrationChildren's CareLearning andApprenticeship(level 2)YesYesAdvancedApp (level3+)YesYesLevel 4NVQSector Skills CouncilCouncil forAdministrationChildren's WorkforceDevelopment CouncilF/WCode102104

DevelopmentHealth and SocialCareYes Yes Yes Skills for Health 236Management Yes Yes YesManagementsStandards Centre260Customer Services Yes Yes Skillsmart Retail 263IT User Yes Yes e-skills UK 322Warehousing andStorageYes Skills for Logistics 363In terms of the flexibility of our provision, we deliver entirely work-based qualifications on employers’premises. Apprentices work towards their qualifications during the normal course of their jobs, whilstour Assessors will provide regular workplace visits to monitor and assess portfolio progress.Workplace visits can be structured to suit the individual’s line manager or departmental patterns ofwork. WBL is a flexible and practical mode of delivery.Our Apprenticeship programmes operate as roll-on/roll-off programmes (starting at any time of theyear), including Key Skills and Technical Certificate tests, and are delivered in the workplace. We canbe flexible with speed of delivery; for example, if a learner wishes to be fast-tracked we can increasethe number of Assessor visits each month.Our qualifications are delivered with eTrack, which is a system of e-assessment using a secure onlineportfolio into which the learner and assessor can upload a wide range of multimedia evidencesubmissions quickly and easily. All of our assessors use digital voice recorders to record face-to-facemeetings, observations and reflective accounts. Regular contact can also be kept through an e-mailfunction on the eTrack website. JHP recognises that not all learners have computer or internet accessand work can be paper-based to suit their needs. It is also a more supportive method of delivery forlearners with additional learning needs such as dyslexia. Managers/line managers within theemployer can be issued with an eTrack login so they can monitor the progression of their staff, as wellas seeing how often the Assessors visit and what is achieved at each visit. eTrack is a popular choicewith employers, and eTrack learners tend to complete their qualifications quickly and have highachievement rates.All our Assessors have worked within their respective industries (and in the vast majority of cases asManagers within that industry), which means that they excel in knowledge and experience.Please list resources required from NHS South CentralApprenticeships are either fully funded or subsidised by the Learning & Skills Council. As we hold aWBL contract with the LSC, JHP Training are able to covers the costs for registration and there is noadministration fee.There will inevitably be “in-kind” costs to be considered by NHS South Central as it is imperative that(i) the learner be allowed to spend a reasonable designated amount of time working towards theirqualification, and (ii) the learner’s line manager take into account of the time needed for supportand guidance as well as contribution to the learners qualifications by way of witness testimonies andprofessional discussions.

Give details of evaluation plansAll of our Apprenticeship programmes are evaluated throughout the programme.The Assessor visits the Apprentice monthly, as a minimum, and will engage with the Apprentice’sManager/Supervisor at each visit to keep them informed of the Apprentice’s progress and anyissues. Learners’ reviews are undertaken every 12 weeks, as a minimum, with participation fromtheir line manager, to:• ensure effective Individual Learning Plan progress is being made• identify and address any emergent issues, or to arrange any basic skills, mentoring supportrequired• monitor equality and diversity understanding• Motivate achievement.A key aspect of our training delivery is to actively engage employers’ support and encouragement ofthe individual learner, and to ensure adequate workplace support is in place. Initial and ongoingliaison with the Employer/Manager, including active participation in the review process, is integral tothis.Any additional evaluation processes required by NHS South Central can also be discussed andimplemented. This may include, for example, monthly learner progress reports (written or verbal)from JHP’s Training Manager, monthly meetings with the Manager/Supervisor to discussApprentices’ progression and any other training needs for NHS South Central.We have Skills Directors, who are responsible for advising and assisting all managers on trainingmatters, and are accountable to the Managing Directors. We encourage our staff to be proud of JHP,its products, and especially the pursuit of excellence, professionalism and customer care. We have acontinuous, systematic process of professional development and evaluation, including training toensure that each member of staff attains the level of skills and qualifications needed to support ourcustomers.