Being For Others - Calvary Health Care Bethlehem

Organisation chart................................................................................................. 4Message from the LCM Province Leader........................................................... 5Message from the National Board Chair............................................................ 6Message from the CEO......................................................................................... 7SERVICE PROFILE.................................................................................................. 8Neurological and palliative care......................................................................... 8SERVICE PERFORMANCE..................................................................................... 9Statement of priorities.......................................................................................... 9Financials............................................................................................................... 10Performance priorities ........................................................................................ 11QUALITY AND SAFETY.......................................................................................... 12Continuum of Care Governance Committee....................................................... 12National Standards Assessment Program......................................................... 12Medication management...................................................................................... 13Falls management................................................................................................. 14Pressure ulcers and wound management.......................................................... 14Feedback................................................................................................................ 15Patient and family satisfaction............................................................................ 15Safe Practice and Environment Governance Committee.................................. 16Emergency management...................................................................................... 16Equipment and resources management............................................................. 16Occupational health and safety........................................................................... 17Information Management Governance Committee............................................ 17PEOPLE AND CULTURE......................................................................................... 18People and Culture Governance Committee...................................................... 18Human resources review..................................................................................... 18Wellness Group..................................................................................................... 18Mary Potter Week................................................................................................. 19International Nurses’ Day..................................................................................... 19Staff and volunteer milestones............................................................................ 19RESEARCH, EDUCATION AND ETHICS................................................................ 20Centre for Education and Development.............................................................. 20Motor Neurone Disease research....................................................................... 20Scholarships.......................................................................................................... 20Research applications.......................................................................................... 21SERVICE DEVELOPMENT...................................................................................... 22Model of Care........................................................................................................ 22Neurological Ambulatory Service....................................................................... 22Community Palliative Care Service..................................................................... 23Care Planning......................................................................................................... 23Electronic referrals............................................................................................... 23Government sponsored projects......................................................................... 23Gippsland Region Palliative Care Consortium ................................................... 24Community Pharmacy Project.............................................................................. 24Ensuring People Have A Say................................................................................ 25Redevelopment...................................................................................................... 25COMMUNITY ENGAGEMENT................................................................................ 26Community support............................................................................................... 26Fundraising and project support......................................................................... 26Creative Connections............................................................................................ 27Volunteer services................................................................................................ 27Health promotion................................................................................................... 28The thoughtfulness of others............................................................................... 29Outline organisation............................................................................................. 30Being For Others................................................................................................... 31Calvary Health Care Bethlehem 2009 – 10 Annual Report CONTENTS3