PRESIDENT'S MESSAGE - California Certifying Board for Medical ...

KNOWLEDGEUNITYCMAAISIS POWER●STRENGTHMAY/JUNE2011WHAT’S INSIDE■ NEW PRESIDENT’S MESSAGE .......1■ INTRODUCING THE NEWLYINSTALLED EXECUTIVE BOARD......2■ AWESOME AWARD ....................2■ PRESIDENT-ELECT’S MESSAGE:Top Secret - Food for Thought .......3■ EDUCATION DAY:Save the Date ..........................4Registration Form .....................5■ IN MEMORY OF FRAN MANSFIELD ...6■ CERTIFYING BOARD UPDATE:Newly Certified CaliforniaMedical Assistants ....................7■ 2011 ANNUAL MEETING:Photo Gallery ........................8-9■ TRIWEST WEBSITEDEMONSTRATIONS AVAILABLE ....11■ CONTINUING EDUCATION:OSHA: The Workers’ Safety Net ...12-13Self-Assessment Test................14Article Order Form ...................15■ TRICARE PROVIDER SEMINARREGISTRATION NOW AVAILABLE...16________________________CALIFORNIAMEDICAL ASSISTANTSASSOCIATION, INC.P.O. Box 5694Petaluma, CA 94954-5694Toll Free 1.888.464.2622Fax 208.730.3763www.cmaa-ca.orgEmail address: cmaahq@aol.comCALIFORNIA MEDICAL ASSISTANTPublished Bi-Monthly by the California Medical Assistants Association, Inc. for Medical Office ProfessionalsPRESIDENT’S MESSAGEAs I am writing this, ourAnnual Meeting was justa short two weeks ago.What a wonderful meetingwith great offerings of education.I must thank the entireExecutive Committee fortheir assistance and specialthanks to the planning committeeof Kristine Onstine,Shannon Tinsley and SueGouig. What a great job!Carol Sanders, our HeadquartersCoordinator wasavailable to all of us over theentire weekend. Many of usspeak with you by phone, but how nice toknow what your smiling face looks like!Thank you Carol for all you do to help ourmembers!We offered a tour of San Quentin on the firstday of our Annual Meeting. Forty attendeesfound the tour interesting, intense and itreally opened our eyes to the realities ofbeing in prison.My theme for this year is Knowledge isPower, Unity is Strength — COME HOMEto CMAA. You will be seeing a lot of birdsand birdhouses connected with this theme.I know you recognize some of those wordsas they are the words in our motto. I believethese words to be so true. My goal for thisyear will be to invite medical assistants allover California to “COME HOME to CMAA”.Knowledge is so important in our professionand CMAA is a great resource for continuingeducation. COME HOME for knowledgewith the educational opportunities we offer.COME HOME and gather with others tonetwork and share experiences for Unity isStrength. The more of us who flock together,the stronger we can become.Think of the birds that fly together in a Vformation. Why do they do this? First, anS formation is too hard. NO, just kidding.Kate Logan, CCMA-ACPresidentCalifornia Medical AssistantsAssociation, Inc.They fly in the V formationbecause it greatly boosts theefficiency and range of flyingbirds, particularly over longmigratory routes. All thebirds except the first, flyin the upwash from the birdahead. The upwash assistseach bird in supportingits own weight in flight maintainingheight indefinitely.The birds flying at thetips and at the front are rotatedto spread flight fatigueequally among the flockmembers. The formationalso makes communication easier and allowsthe birds to see each other.Christian Morganstern said that “Home isnot where you live, but where they understandyou.” I want CMAA to be the home forall medical assistants in California.In Girl Scouts, I learned a campfire song thatyou may also remember. “Make newfriends, but keep the old...one is silver andthe other gold.” Our “golden” friends arethe roots of the tree that secures our CMAAbirdhouse. We have them to thank for somuch of what makes this organization great.If you are a “silver” friend and new to medicalassisting or this organization, we inviteyou to come and make CMAA your home.You will not find a better place to networkand grow in your career. If you have been amember in the past and have not been activelately, please consider “flying” home toCMAA. We need your valuable experience.I am asking every member to take part inpromoting CMAA. One way I am planningto do this is to participate in a national eventscheduled for October 22nd. It is called“Make a Difference Day.” I will be asking youas an individual or as a Region, to help inyour community. There are organized eventscontinued on page 2CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 1

California Medical AssistantE D I T O RVICKEY MARTINEZ, CCMA-CRiverside RegionP.O. Box 2931Riverside, CA 92516Email: Vmartin1519@charter.netP U B L I C A T I O NC O M M I T T E EHARRIETT TOSE, CCMA-ASacramento RegionKRISTINE ONSTINE, CCMA-ARedwood RegionKATE LOGAN, CCMA-ACSacramento RegionCertifying Board AdministratorC O O R D I N A T O RJANICE SAMS, CCMA-CRedwood RegionC M A AP R E S I D E N TKATE LOGAN, CCMA-AC(530) 295-1512Email: katelogan.cmaa@gmail.comCongratulationsto the newly installed2011-2012CMAA Executive CommitteePresident: . . . . . . . . . . . . . . . . . . . . . . . Kate Logan, CCMA-ACPresident-Elect:. . . . . . . . . . . . . . . Randy Geddings, CCMA-ACVice-President: . . . . . . . . . . . . . . . . . . . . Sue Gouig, CCMA-ACSecretary/Treasurer: . . . . . . . . . . . . . . . . . Pat Gibson, CCMA-AEducation: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Elda LantzNominations: . . . . . . . . . . . . . . . . . Joan E. Freeman, CCMA-CMembership: . . . . . . . . . . . . . . . . . . Kimara Moore, CCMA-ACMarketing: . . . . . . . . . . . . . . . . . . . Gail Van Grieken, CCMA-CParliamentarian:. . . . . . . . . . . . . . Shannon Tinsley, CCMA-ACFor Advertising contact:CALIFORNIA MEDICAL ASSISTANTSASSOCIATION, INC.atCMAA, INC.P.O. Box 5694Petaluma, CA 94954-5694Toll Free: 1.888.464.2622Fax: 208.730.3763Email: cmaahq@aol.comwww.cmaa-ca.orgMaterial contained herein may NOTbe used without the permission of theCalifornia Medical Assistants Association, Inc.ALL ITEMS FOR PUBLICATIONSHOULD BE SENTDIRECTLY TO THE EDITOR.California Medical Assistant— NEXT ISSUE —JULY/AUGUST 2011To submit items to be published in thisnewsletter, please mail or email:Vickey Martinez, CCMA-A3181 Tangerine WayRiverside, CA 92506Email Address: vmartin1519@charter.netDEADLINE: June 1, 2011All materials must be submitted by thedeadline date to be included in the next issue!PRESIDENT’S MESSAGE — continued from page 1to choose or you may want to volunteer at aFood Bank or visit an Elder Care Home —the possibilities are endless. More informationwill be coming to you on this event. Butplease mark your calendars!Thank you for the honor of serving as yourpresident for this year. I am excited to seeKNOWLEDGECMAAUNITYISIS POWER●STRENGTHAwesome AwardThe Awesome Award goes to:Ways & Means Co-ChairmenJacqueline Cawthorn and Tiffany Rangelfor raising over $3,604 during the 2010-2011 year.CMAA members and Executive Committee thank you for your excellent efforts!what this year brings for our organization.I hope that you are all ready to join up in thatV formation and work along side each otherto claim this year as a great year for CMAA.Kate Logan, CCMA-ACPresidentCalifornia Medical Assistants Association, Inc.CALIFORNIA MEDICAL ASSISTANTS ASSOCIATION, INC.M I S S I O N S TAT E M E N TThe purpose of the California Medical Assistants Association, Incorporated,is to promote the professional and educational growth of medical assistants.2 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

PRESIDENT-ELECT’S MESSAGEFood for ThoughtI found this on the Internet and it caused me to stop and think. How do I look at patients? Do I see them as patientswho are in need? Do I treat them different because they have no money, the way they look, dress, or smell? Or do Ilook close enough to see a spouse, and grandparent, someone who needs love?This is how the story and poem goes;When an old gentleman died in the geriatric ward of a nursing home in Grass Valley, CA it was believed that he hadnothing left of any value. Later, when the nurses were going through his meager possessions, they found this poem.Crabby Old Man…What do you see nurses? …… What do you see?What are you thinking? ….. When you’re looking at me?A crabby old man …... not very wise,Uncertain of habit …... with faraway eyes?Who dribbles his food…..? And makes no replyWhen you say in a loud voice….. ‘I do wish you’d try!’Who seems not to notice…..? The things that you do.And forever is losing….. A sock or shoe?Who, resisting or not….. Lets you do as will.With bathing or feeding… The long day to fill?Is that what you’re thinking?….. Is that what you see?Then open your eyes, nurse…..you’re not looking at me.I’ll tell you who I am….. As I sit here so still,As I do at your bidding,….. As I eat at your will.I’m a small child of ten….. With a father and mother,Brothers and sisters….. Who love one another.A young boy of sixteen….. With wings on his feet.Dreaming that soon now…. a lover he’ll meet.A groom soon at twenty….. My heart gives a leap.Remembering, the vows….. That I promised to keep.At Twenty-Five, now….. I have young of my own.Who need me to guide….. And a secure happy home.A man of Thirty….. My young now grown fast,Bound to each other….. With ties that should last.At Forty, My young sons…… have grown and are gone,But my woman’s beside me…… To see I don’t mourn.At fifty, once more, babies play ‘round my knee,Again, we know children….. My loves that I’ve known.Dark days are upon me….. My wife is now dead.I look at the future….. Shudder with dread.For my young are all rearing….. Young of their own.And I think of the years….. And the love that I’ve known.I’m now an old man….. And nature is cruel.Tis jest to make old age….. Look like a fool.The body, it crumbles….. Grace and vigor, depart.There is now a stone….. Where I once had a heart.But inside this old carcass….. A young guy still dwells,And now and again….. My battered heart swells.I remember the joys….. I remember the pain.And I’m loving and living….. Life over again.I think of the years, all too few….. Gone too fast.And accept the stark fact….. That nothing can last.So open your eyes, people….. Open and see.Not a crabby old man….. Look closer….. See ME!!The quality and content of this poem so touched one nurse that she took a copy to Missouri andposted it on the Internet. Since then this old man’s sole bequest to posterity has appeared in theChristmas edition of the News Magazine, the St. Louis Association for the Mental Health, and it ismaking its way through the internet. A slide presentation has also been made based on his simple,but eloquent, poem.So when you next meet an older person whom you might have once brushed aside, remember thispoem and see the young soul within. We will all, one day, be there, too.Randy Geddings, CCMA-ACPresident-ElectCALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 3

KNOWLEDGECMAAUNITYISIS POWER●STRENGTHCALIFORNIA MEDICAL ASSISTANTS ASSOCIATION, INC.Sonoma RegionEducation DayCome take advantage of the CME’s at our Education DayPlease save the date!Saturday – July 30, 20118:30 a.m. – 4:45 p.m.Empire College3035 Cleveland AvenueSanta Rosa, CA 95403Six CME’S will be offeredContinental Breakfast will be provided with cost of registrationMembers: $30.00Students: $25.00Non-Members: $50.00Please feel free to contact me by email or phone with any questions atbwarrior99@sbcglobal.net or (707) 775-1079.Registration Deadline: July 16, 2011Speaker Topics and Agenda will be emailed to youupon final speaker confirmation4 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

KNOWLEDGECMAAUNITYISIS POWER●STRENGTHCALIFORNIA MEDICAL ASSISTANTS ASSOCIATION, INC.Sonoma RegionEducation DayRegistration FormName: _______________________________________ Member ______________Phone number:_________________________________ Non member ______________Mailing Address:________________________________ Student ___________________________________________________________ Amt Enclosed ______________Email: ________________________________________Make checks payable to CMAA Sonoma RegionMail form to:Byron Clinton-CCMA-C634 Plum StreetNovato, CA 94945— Seating may be limited, so please register early! —All participants will receive a CME credit certificateafter each speaker presentation if they are in attendance for the entire session.Please arrive at 8:00 a.m. to register and enjoy the continental breakfast.We look forward to seeing you!CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 5

In Memory of Frances Mansfield, CCMA-AFrances Mansfield passed awayApril 10, 2011 after a lengthyillness. She is survived by herdaughter Dawn and preceded indeath by her husband Jim and sonJimmy.She was a long time member andsupporter of the California MedicalAssistants Association, Past StatePresident and Regional President.She was a woman of great fortitudeand integrity and never hesitated tospeak up about matters involving theorganization that she loved so much.Fran was from the Riverside/SanBernardino Region. She was thematriarch of this Region and mentoredmany a member.Fran retired from the CommunityOrthopedic Group founded by JerryWall, MD. She had many passions inher life besides her work and CMAA;her family, her dogs,and her love of travel.This editor and theentire RiversideRegion will miss hergreatly.Riverside Region at an Annual Conference. Fran is shown standng – back row far right.Riverside Region members at an AnnualConference Sock Hop. Fran is shown – far right.Dancing at Sock Hop at the Annual Conference.Fran is shown – second from left.Riverside Region at an Annual Conference. Fran is shown – back row middle.She traveled with us, made us laughand at times cry, but one thing Franwas never afraid of was to laugh atherself. Fran loved life and she lovedus. Rest in peace our dear mamaFran. You will never be forgotten. ♥6 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

C E R T I F Y I N G B O A R D U P D A T ECongratulations to the newly California Certified Medical AssistantsCertification Codes: A = Administrative C = Clinical AC = Administrative and ClinicalNAME SPECIALTY HOMETOWN NAME SPECIALTY HOMETOWNABELL, SUSAN ★ C THE SEA RANCH, CA DAWSON, LACY ★ AC CAPITOLA, CAALAMILLO, MARIA E. ★ AC SANTA PAULA, CADEOL, HARPRIT ★ AC LIVE OAK, CAALBA, MARTHA ★ AC SANTA CRUZ, CADZIERGAS, MELINDA AC FORT JONES, CAANDERSON, CAREY LYNN C STOCKTON, CAEICHLER, FRANCES ELIZABETH AC LAKEPORT, CAANDREW, BAILEY C RAMONA, CAELWOOD, MELODY MARIE A UKIAH, CAANGHEL, DANIELA ★ AC SACRAMENTO, CAERKSINE, AMANDA ★ AC SAN DIEGO, CAARMAS CORTES, RUBEN A SAN JOSE, CAERNST, SHAWNA RENEE C WINSOR, CAARMSTRONG, ELIZABETH A SANTA CLARA, CAESTRADA, AMY KAREN A TEMECULA, CABAILON, ANNALIZA C STOCKTON, CAEUGENE, MICHELLE ANNE C SAN JOSE, CABAKER, BEVERLY J.• C SAN JOSE, CAEVANS, JAMIE ★ AC COMPTCHE, CABALCAZAR, DIANA I. A SAN DIEGO, CAFABIA, MA CRISZEN P. C CITRUS HEIGHTS, CABAROY, RONALD M. C NEWPORT BEACH, CA FLORES, PORTIA A. ★ AC SUNNYVALE, CABERMUDEZ, ALEJANDRA ★ C WATSONVILLE, CAFOSS, JENNIFER C MODESTO, CABIEDERMANN, RYAN JOHN C BAKERSFIELD, CAFOX, DONNA J. ★ AC ATASCADERO, CABILLET-SMITH, ROCHELLE MARIE ★ AC BAKERSFIELD, CAFRANCISCO, MELANIE K. • C FREMONT, CABLANCHARD, DAVIS AC FOLSOM, CAGARCIA, BEATRIZ ★ C SCOTTS VALLEY, CABLYTHE, WILLIE JOYCE ★ AC SAN RAMON, CAGARCIA, ESTHER J. C ESCONDIDO, CABOGGS, SYLVIA LAURA AC LIVERMORE, CAGARCIA, ALMA C STOCKTON, CABONILLA, MARIA A SAN CLEMENTE, CAGEIGER, ANA C PETALUMA, CABORCEAN, LUCRETIA ★ C RIVERSIDE, CAGIANNIS, ROSE G. ★ AC LINCOLN, CABOUNAR, RABEA ★ C DUBLIN, CAGILLERAN JR., JOHN J. ★ C FREMONT, CABOYSO, KYRIA M. C MODESTO, CAGONZALES, CAROLYNE AC MANTECA, CABRAMMER, LINETTE AC CASTAIC, CAGONZALEZ, ASHLEY R. C SIMI VALLEY, CABRIN, ERIN DANIELLE AC CLEAR LAKE, CAGONZALEZ, VIOLETA C SACRAMENTO, CABROWN, JAMIE C MODESTO, CAGORRINDO, CLAIRE E. C LOS OSOS, CABURWELL, CYNTHIA LYNN C STOCKTON, CAGREGG, SHARMAN RENAE A FARMERSVILLE, CABUSTOS, ALICIA M. C STOCKTON, CAGUERRERO, MARGARITA ★ AC IMPERIAL, CACABALLERO, BERENISE C REDWOOD CITY, CAGURROLA-REYES, RAUL C IMPERIAL BEACH, CACANZONERI, NICHOLE MICHELLE A BORON, CAHALL, SARAH ★ AC ROBBINS, CACARROLL, LINDSAY ★ AC SANTA ROSA, CAHARMAN, JODI C HUGHSON, CACASTANEDA, MONICA C CHULA VISTA, CAHASSAN, ROSELIA C SUNNYVALE, CACASTANEDA JR., ALFREDO C CHULA VISTA, CAHAYS, CRAIG THOMAS AC SACRAMENTO, CACASTILLO, MONIQUE F. A SAN JOSE, CAHERNANDEZ, VERONICA C SAN JUAN CAPISTRANO, CACHACON, EMILY AC SANTA CLARA, CAHERNANDEZ, CYNTHIA TIFFANY AC HEMET, CACHAND, RENITA C ELK GROVE, CAHERNANDEZ, NATALIE C SAN JOSE, CACHAPMAN, CANDACE C SUISUN CITY, CAHERRERA, SILVIA PATRICIA C SAN YSIDRO, CACHAVEZ, CAL SOUNDY AC MODESTO, CAHOLLAND, MARSHA D. AC VISTA, CACONLIN, JESSICA ROSE AC REDDING, CAHUDSON, JANAIS JOSLYN C WEST COVINA, CACOULTER, SARAH N. C DENAIR, CAHUGHES, CHRISTINA ★ AC PETALUMA, CACOVARRUBIAS, HILDA C STOCKTON, CAJACKSON, KARI MARIE ★ C FOLSOM, CACURTIS, JILL L. C FRAZIER PARK, CAJACKSON, PEGGY ANN • C LONG BEACH, CACYRUS, KARLA P. C BERKELEY, CAJACKSON, SHAWNEE AC ATASCADERO, CADAVID, PRISCILLA C SOUTH SAN FRANCISCO, CAcontinued on page 10• RECERT BY EXAM ★ RECERT BY CME ++ ADDING 2ND SPECIALTYCALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 7

CMAA Annual Meeting 2011President Henderson conducting general session.Sue Gale and Theresa Henderson demonstrating the propersafety techniques of urine and blood testing.The newly certified and re-certified medical assistants were recognized.President Logan celebrating with, Shannon Tinsley, Theresa Henderson,Vickey Martinez, Sue Gouig, Diane Regner and Trish Hesslink.Ways & Means Co-Chairman Tiffany Rangelpresenting raffle prize8 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

Past President Henderson pinning new President Logan withassistance from Past President Trish Hesslink.Ways & Means Co-Chairman Jacqueline Cawthorn and rafflewinner Pat GibsonThe newly certified and re-certified medical assistants were recognized.These beautiful birdhouses were made by our new PresidentKate Logan.Vickey Martinez, Charles Fossen and President Kate LoganCALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 9

C E R T I F Y I N G B O A R D U P D A T E– continued from page 7 –Certification Codes: A = Administrative C = Clinical AC = Administrative and ClinicalNAME SPECIALTY HOMETOWN NAME SPECIALTY HOMETOWNJOHNSON, INDIA E. C IRVINE, CAPEREZ, MARIA LEONAR C SANTA ROSA, CAJUAREZ, MARTINA ★ AC RIVERSIDE, CAPETERSON, DONNA M. AC SACRAMENTO, CAKILBANE, BRIAN J. AC LONG BEACH, CAPOPOVA, MLADENKA • C HERCULES, CAKITAGAWA, KATHRYN R.K. AC STOCKTON, CAPRUETT, HEATHER C WINDSOR, CAKUBIAK, PAULINE JEAN C WOODLAND, CAPURYEAR, SUSAN ★ AC COTTONWOOD, CALACE, LEILANI AC EL CAJON, CAQUINTERO, BERNICE C LOS BANOS, CALANE, VALERIE ELAINE AC FALLBROOK, CAQUIROGA, KAITLYN AC PORT HUENEME, CALANNING, LAURIE M. C LODI, CARADKOVA, MIRELA ★ C CONCORD, CALE, QUYEN CHI HOANG C SAN JOSE, CARAMIREZ, ELVIRA ★ C YUBA CITY, CALEE-MICHAELS, DUSTE C LODI, CARAMIREZ, ERICA AC PLACERVILLE, CALEYNES, SHERYL C VACAVILLE, CARAPISURA, JULIE A. C SAN FRANCISCO, CALINDAUER, PAULA KAY ★ C SANTA ROSA, CARAVIN-BERGSTROM, PENNY JEAN AC GRANITE BAY, CALINDQUIST, MEGHAN C JUNEAU, AKREADER, DANIELLE V. AC HAYWARD, CAMAGGIOLO, JESSICA MARIE AC SAN RAFAEL, CAREYES, CLAUDIA VERONICA C IMPERIAL BEACH, CAMALDONADO, LETICIA • AC AMERICAN CANYON, CA RICHARDSON, MICHELLE MARIE C VISALIA, CAMANSOORI, NAZIA ★ AC RIVERSIDE, CARODRIGUEZ, ANDRIA C MODESTO, CAMARLER, VICKY AC WOODLYN HILLS, CA SAHAGUN, LIDIA A. ★ AC IMPERIAL, CAMARTINEZ, SONIA EDITH AC NAPA, CASALMONS, KAREN DAWN AC AUBURN, CAMASELLIS-MEESE, BRANDY M. C MODESTO, CASALVALEON, VERONA AC EAST PALO ALTO, CAMASSEY, NADINE ALEASE ★ AC SUNNYVALE, CASAMONEZ-SHARP, PAULA AC VALLEJO, CAMcGOVERN, GLENDA ANN AC HEALDSBURG, CASANCHEZ, CLAUDIA XIMENA C CARLSBAD, CAMEDRANO, ANA R. C BAKERSFIELD, CASANCHEZ, ROSA MABEL AC CASTRO VALLEY, CAMEJIA, ROSA AMELIA C BAKERSFIELD, CASCHERADO, RACHAEL C REDDING, CAMEJIA-RIOS, ROSA E. ★ C EL CERRITO, CASCHISLER, CARIN C. C SANTA ANA, CAMEYERvCHRISTINA MICHELE AC RESCUE, CASCHOONOVER, SHELBY ELIZABETH C MORENO VALLEY, CAMEYERS, JILL C SAN LUIS OBISPO, CA SEGEL, MEGAN C STOCKTON, CAMONTES, LUCY ★ AC CAPITOLA, CASERAMUR, MELISSA C SAN DIEGO, CAMOORE, TARA M. AC PLEASANT GROVE, CA SHADD, JESSICA RAVEN AC SACRAMENTO, CAMOSS, CYNTHIA ★ C UKIAH, CASICKLER, APRIL DAWN C VALLEJO, CAMURILLO, MARIA R. ★ C SUNNYVALE, CASIGALA, JULIE AC ESCONDIDO, CAMUSE, SUSAN L. AC WALNUT CREEK, CA SIMON, SELENE C VISTA, CANAVARRETE, IRMA C NATIONAL CITY, CASMITH, VICTORIA D. C SAN JOSE, CANELSEN, LAUREN C PALMDALE, CASMITH, LINDA D. C TURLOCK, CANICASSIO, LAUREN ASHLEY AC HUNTINGTON BEACH, CA SMITH, KAITLIN ANN ++ AC SAN LUIS OBISPO, CANICHOLS, NICOLE KATHLEEN C SANTA CRUZ, CASNYDER, RACHAEL M.Y. AC FAIR OAKS, CAONGSING, JOSEPH EMMANUEL ++ AC LANCASTER, CASPEARS, ROBIN AC OAKDALE, CAOZAETA, LYDIA L. ★ AC CALIFORNIA CITY, CA SPEDIACCI, TAMMY M. C BURLINGAME, CAPAREDES, RAQUEL AC BAKERSFIELD, CASTROUD, MERLINDA A LOS ANGELES, CAPASQUIN, JOLEE MARIE ★ AC SAN JOSE, CASWARTZELL, KIMBERLY ★ A VACAVILLE, CAPATE, LINDA ★ AC HEMET, CASWEETSER, DONNA ANN ★ AC CONCORD, CAPATTERSON, JESSICA D. ★ AC MASCOT, CATAMEZ, CARMEN C INDIO, CAPELLOUX-GERVAIS, CHRISTELLE C SANTA CLARA, CATAN, CHUN (CONNIE) AC OAKLAND, CAPERDUE, LAURIE JEANNE C MILLBRAE, CATAYLOR, LISA DIANE AC SANTA ROSA, CA• RECERT BY EXAM ★ RECERT BY CME ++ ADDING 2ND SPECIALTY10 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

C E R T I F Y I N G B O A R D U P D A T E– continued from page 10 –Certification Codes: A = Administrative C = Clinical AC = Administrative and ClinicalNAME SPECIALTY HOMETOWN NAME SPECIALTY HOMETOWNTHORNTON, DENISE M. A SAN JOSE, CAWILEY, AMBER A. AC TURLOCK, CATOTTEN, KRISTIN JANELLE • AC COACHELLA, CAWOOLFORD, LINDSEY NICOLE • AC CALIFORNIA CITY, CATROUT, SUSAN M. ★ C POWAY, CAYASMIN, SABINA AC IRVINE, CAUPDIKE, LAURA L. C SAN DIEGO, CAYEAGER, JAMIE AC RED BLUFF, CAVEGA, MEDIATRIX PIA RONA C SAN JOSE, CAYIP, PEARL Y. AC MOUNTAIN VIEW, CAVELAZQUEZ, FLORENCE VIRGINIA C CHULA VISTA, CAYSMAEL, ROCHELLE C SAN JOSE, CAVIRRUETA AYALA, ELIZABETH AC PROBERTA, CAZALLANI, FATIMA ★ AC TORRANCE, CAWAGNER, TANIKA M. AC REDDING, CAZUMOT, RANDA MDAEIN C ROSEVILLE, CAWALL, KATHY ★ AC SAN JOSE, CAWALLACE, FREDERICK C SANTA ROSA, CAWARMERDAM, LAURIE AC LODI, CACongratulations to each of theseWELCH, MELLISSA MAE C WATERFORD, CAmedical assistants.WHITE, CHRISTINE C FRESNO, CAWILBURN-BAILEY, SHELLY ★ AC REDDING, CAFrom theWILCOX, NANCY A. AC WOODBRIDGE, CACalifornia Certifying Board for Medical Assistants• RECERT BY EXAM ★ RECERT BY CME ++ ADDING 2ND SPECIALTYT r i W e s t P r o v i d e r S e r v i c e sWebsite Demonstrations AvailableTo assist you in better understanding the many benefits ofthe secure provider portal at www.triwest.com/provider andstreamline your work, TriWest Healthcare Alliance Corp.(TriWest) has created a set of website demonstrations.TriWest offers website demonstrations on the followingtopics:• Account Administration – learn to manage your onlineaccount• Eligibility – learn how to check beneficiary eligibility• West Region Benefit Lookup Tool – learn to researchcovered benefits and check referral/authorization andmedical review requirements for specific codes• Online Referral/Authorization Submission – Choosebetween two website demonstrations on online referral/authorization submission: medical/surgical and behavioralhealth.• Online Referral/Authorization Status – learn how to checkthe status of a referral or authorization online• Online Claims Submission – choose between two websitedemonstrations on electronic claims submission: UB-04and CMS-1500• Online Claims Status – learn how to check the status ofyour claims online• Online Claims Correspondence/Webmail – learn how tocorrespond with TriWest online regarding claims issues/inquiries and your secure account• Provider Connection – take a tour of the ProviderConnection web page• Behavioral Health Portal – take a tour of the BehavioralHealth web pageIf you are not registered for the secure provider portal, pleasesign up today at www.triwest.com/provider/registration.aspxand take advantage of these already established features:• Verify patient eligibility• Research covered benefits and check referral/authorizationand medical review requirements for specific codes• Submit referrals/authorizations online and check theirstatus regardless of how the request was submitted• Submit claims online and check claim status regardlessof how the claim was submitted• Download remittance advices• Download claims status reports• Submit corrected claims• Claims correspondence/WebmailFor more information, refer to www.triwest.com/providerCALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 11

CONTINUING EDUCATIONOSHA: “Our Workers’ Safety Net”OSHA—The ActThe Occupational Safety and Health Actwas set up as Federal law in 1970 to“assure as far as possible, to every workingman and woman in the nation, safeand healthful working conditions, and topreserve our human resources.” Californiais one of the states which also havea state-specific program. Cal/OSHA isapproved by Federal OSHA, is monitoredby and receives part of its fundingfrom that Federal agency.Federal OSHA vs. Cal/OSHAThere are a few major differencesbetween Federal and Cal/OSHA.Cal/OSHA requires a Written Illness andInjury Prevention Program whereas theFederal OSHA does not. Federal OSHAdefines “catastrophe” as one or moreworker deaths, or three or more workerhospitalizations compared to Cal/OSHAwhich defines “catastrophe” as one ormore worker deaths, or one or moreworker hospitalizations. Cal/OSHA doesnot cover Federal Employees but, ofcourse, Federal OSHA does. It also doesnot cover offshore maritime workers ordomestic service people in privatehouseholds.Cal/OSHA OverviewCal/OSHA has developed standards(regulations) that require:A. All California employers to establish,implement, and maintain a WrittenInjury and Illness Prevention (IIP) program.B. Employers with 10 or more workersmust have an Emergency Action planwith emergency escape proceduresand escape route assignments.C. Employers will ensure the availabilityof medical personnel for advice andconsultation on matters of industrialhealth or injury.D. Employers, with one or moreemployees who have occupationalexposure to human blood or otherpotentially infectious materials (OPIM),must have an effective written ExposureControl plan which should preventor minimize the employees’occupational exposure to blood andOPIM. There is necessary employeetraining with specific methods of complianceand record keeping to beaccomplished. Cal/OSHA alsorequires more post-exposure testingand follow-up than other states.E. The employer will provide andmaintain, whenever necessary,Personal Protective Equipment (PPE).The employer must also assess theworkplace to determine if hazardsare present or could be presentwhich make the use of PPEnecessary.F. 1. Workers have the right to knowabout the hazardous chemicalsthat they may be exposed to inthe workplace; employers musthave an effective program toinform employees about such hazards.2. Hazardous substances must beidentified and inventoried. Theyshould be labeled and MaterialSafety Data Sheets must beobtained and setup for each substance.Reporting and Record KeepingAll employers except those with 10 orfewer employees the preceeding year,and business establishments in certainindustry classifications which are partiallyexempt.A. Reporting--The death or in-patienthospitalization of any employee froma work-related incident must beverbally reported within 8 hours ofthe incident.B. Recording—The information is to beentered on the OSHA Log 300 relatingto the illness or injury. Theemployer is expected to know whichinjuries and illnesses are recordable.C. All work-related needlestick injuriesand cuts from objects which are contaminatedwith another person’sblood or other potentially infectiousmaterial must be entered on the logas an injury. The employee’sname should not be entered—Enter the words “privacy case.”InspectionsCal/OSHA does all types of inspectionsincluding physician’s clinics and offices.Some of the most common violationsare:A. Bloodborne pathogen risks andexposuresB. Portable Fire Extinguishers, i.e., notsafe or up to dateC. Electrical Equipment, i.e., machines,plugs, worn wiringD. Aisles and walkways clutteredE. Compressed gas and air cylindersThe Cal/OSHA enforcement unit hasjurisdiction over every place of employmentwhere it is necessary to enforceand administer all of the standards andregulations. They conduct inspectionsof California workplaces in response toindustrial accidents, a complaint aboutan occupational safety or health hazardor as part of an inspection programchecking on industries which have ahigh rate of occupational hazards, fatalities,injuries or illnesses.Citations/Informal Conferences/AppealsCitations are issued to inform theemployer and employees of the regulations/standardsthat are alleged to have12 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

CONTINUING EDUCATIONbeen violated. They also give the proposedlength of time set to correct thosealleged problems. The employer willreceive citations and the proposed penaltiesby certified mail; a copy of each citationmust be posted at or near the placethe violation occurred for three days oruntil the violation is abated.A. Employers can agree to the citationand penalty notification; correct thecondition by the date set and pay apenalty if one is proposed.B. Employers who disagree with thecitation or penalty, have 15 workingdays from the date the citation wasreceived to contest in writing—thecitation, the proposed penalty or theabatement date.C. An informal conference may berequested with the OSHA areadirector to discuss any issues relatedto the issues.D. Discounts may be levied on the finesdepending on the gravity of the violation,the size of the company, goodfaith and good history of the company.What’s Happening in California!California is the first in the nation toapprove safety standards for ATD’s(Aerosol Transmissible Diseases) in healthcarerelated workplaces and workplaceshandling animals potentially infected withAIDS’. These standards became effectiveAugust 5, 2009. These were developedfor worker safety due to the advent ofSARS, H1N1 (Swine Flu), West Nile Virusand Tuberculosis. ATD’s are diseases(pathogens) which are spread by bodyfluid droplets or airborne exposure.A. The first ATD citations were issued ina meningitis exposure case whichtook place on December 3, 2009.These citations were issued to AltaBates Summit Medical Center, theOakland Police and Fire Departments.The handling of a patient with bacterialmeningitis sent an Alta Batesemployee and an Oakland police officerin intensive care. There was alsopossible meningitis exposure to ambulancedrivers employed by AmericanMedical Response.B. The hospital was cited for not reportingthe original meningitis case to thelocal health authorities in a timelymanner and failure to conduct anexposure analysis of employeesexposed to the disease for a weekafter the exposure. The hospital wasalso cited for not implementing anATD program, not providing postexposureinformation to employees,not properly fit-testing employees forrespirators and not providing medicaltreatment for the exposed employee.Proposed penalties were $101,485.C. Oakland Police Department was citedfor failing to develop and implementan ATD program, not notifying theFire Department and AmericanResponse of the officer’s exposure,not obtaining a medical evaluation ofthe exposed employee, failing toreport the hospitalization toCal/OSHA and not notifying the officerof his exposure to meningitis. Proposedpenalties were $31,520.D. The Fire Department was cited fornot having an ATD program and lackof exposure notification.This example reminds us all to keepinformed of any changes and additionsin the regulations—to follow them tokeep safety as the priority.The OSHA Act’s General Duty Clausestates that”Every employer shallfurnish employment and a placeof employment that is safe andhealthful for the employeestherein”. ❧REFERENCES:The Essentials of California OSHA Compliance,Rockhurst University Continuing Education Center,2005California State Plan Information, United States Deptof Labor (OSHA) www.osha.gov/desp/osp/stateprogs/California.htmlCal-OSHA adopts Airborne Transmissible DiseaseSafety Standards, GreenbergTraurig-Labor & EmploymentAlert nelson@gtlaw.comCal-OSHA Reporter,www.cal-osha.comRead the Continuing MedicalEducation Articleon pages 12 - 13OSHA:“Our Workers’Safety Net”then complete theSelf-Assessment Teston page 14 for CME credit.Notice of password changes from your Editor:Only the members that are current with their dues are able to access the test portion of the online CMAAnewsletter. In order to be more compliant, we will be changing the password for 60 days or until thenext newsletter is published online. This means for the 2011-2012 year there will be 6 new passwords.An email will be sent out to the members with that code when each newsletter is available online.VICKEY MARTINEZ, CCMA-CEditor, California Medical AssistantCALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 13

CONTINUING EDUCATIONOSHA: “The Workers’ Safety Net” – Self-Assessment Test“COME HOME to CMAA”SELF-ASSESSMENT TESTAVAILABLE FOR DOWNLOADSEPARATELY.14 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011

CONTINUING EDUCATIONCONTINUING EDUCATION CREDIT ARTICLESPlease indicate the articles you wish to order. One credit articles are $5 each or five articles for $20. Three credit articles are $15 each.BASIC CATEGORY■ B-01■ B-02■ B-03■ B-04■ B-05■ B-06■ B-07■ B-08■ B-09■ B-10■ B-11■ B-12■ B-13■ B-14■ B-15■ B-16■ B-17■ B-18■ B-19■ B-20■ B-21■ B-22■ B-23Patient Confidentiality-Everybody’s JobPatient Rights-Keep them in FocusConflict Resolution-A Win/Win ApproachTuberculosis AwarenessChartingAmericans with Disabilities Act/ADAAge-Specific CareService Excellence-A Time to CareCustomer Service-Difficult Customer AlertCustomer Service-The Royal TreatmentHand HygieneHealthcare Service Excellence GlaucomaLegal Peril-8 Management Pitfalls to AvoidDealing with StressHepatitis C: Facts not FearDomestic Abuse: Recognizing & ReportingAlzheimers DiseaseAsthmaCataracts: Recent InnovationsChickenpox & ShinglesConstipationDepressionDiabetes■ B-24■ B-25■ B-26■ B-27■ B-28■ B-29■ B-30■ B-31■ B-32■ B-33■ B-34■ B-35■ B-36■ B-37■ B-38■ B-39■ B-40■ B-41■ B-42■ B-43■ B-44■ B-45■ B-46Digestive Health-Inside TractElder AbuseFibromyalgia-What is it?Fire EmergencyGlaucoma – Early DetectionHepatitis ALead PoisoningLyme DiseaseMeningitisMenopause & OsteoporosisMiddle Ear InfectionsMaking A Difference for Our PatientsAnatomy of a MigraineMRI – What’s NewChronic Pain ControlPreventing Heart DiseasePsoriasisRaynaud’s PhenomenonRisk Management for Medical Office StaffSexually Transmitted DiseasesStress & NutritionThe Good Samaritan LawThe Immune System■ B-47■ B-48■ B-49■ B-50■ B-51■ B-52■ B-53■ B-54■ B-55■ B-56■ B-57■ B-58■ B-59■ B-60■ B-61■ B-62■ B-63■ B-64■ B-65■ B-66■ B-67■ B-68Good CommunicationThe Respiratory SystemThe Skeletal SystemTuberculosis-Great White PlagueThe Urinary SystemVision - A Special SenseAIDS - Why Mosquitos Cannot TransmitWinter Blues – Seasonal Affective DisorderThe Endocrine SystemManaging Healthcare StressSexual Harassment: New PerspectivesEnding Sexual HarassmentRecognizing HarassmentMold AwarenessBiological Threats-Identify & RespondDiversity - Food for ThoughtDrug Free WorkplaceEmergency Action PlanFire ExtinguishersProtecting Your BackObstetricsSARSThe Following may be used in either Administrative or Basic Categories:■ AB-01 HIPAA-Privacy Compliance ■ AB-02 HIPAA-Security Compliance ■ AB-03 HIPAA-Compliance ScenariosADMINISTRATIVE CATEGORY■ A-01 Office Ergonomics-It’s Your Move■ A-02 Diagnosis Coding (3 credits) $15■ A-03 Patient Confidentiality/Privacy High Tech■ A-04 Telephone Courtesy/Royal Connection■ A-05 Medigap Insurance■ A-06 Check Your Knowledge of Checking■ A-07 Correct Spelling■ A-08 Diagnosis Coding #2 (3 credits) $15■ A-09 Medical Records-Legal Documents■ A-10 Patient Access to Medical Records■ A-11 Medical Office Management-Personnel Policies■ A-12 Legal & Effective Interviewing■ A-13 Legal & Effective Performance Appraisals■ A-14 Writing Business LettersCLINICAL CATEGORY■ C-01■ C-02■ C-03■ C-04■ C-05■ C-06■ C-07Bloodborne PathogensDrug Resistant OrganismsLatex Allergy: Stop the ReactionHandwashing-It’s in Your HandsInfection Control- Chain ReactionInfection Control-OrientationPPE-For Your Protection■ C-08 Needlestick Prevention■ C-09 Clinical Pharmacology■ C-10 Cardiac Arrhythmia■ C-11 Drug Administration: Factors■ C-12 Drug Classifications (3 credits) $15■ C-13 Evoked Potential Testing■ C-14 First Aid■ C-15■ C-16■ C-17■ C-18■ C-19■ C-20Flawless PhlebotomyFecal Occult Blood TestingUniversal PrecautionsUnderstanding UrinalysisMaterial Safety Data Sheets/MSDSHIV/AIDSMail this order form to: California Certifying Board for Medical Assistants, P.O. Box 462, Placerville, CA 95667-0462Name _________________________________________________________________________ Credential ___________________________________Address_____________________________________________________________________________________________________________________City State ZipTelephone ____________________________________________________ Number of Articles Requested ___________________________________My check (payable to CCBMA) for $____________is attached. Visa and MasterCard are now accepted. Call (866) 622-2262 with creditcard information.CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011 15

California Medical Assistants Association, Inc.P.O. BOX 5694 • PETALUMA, CA 94954-5694Have a Healthy & Active Summer!PRSRT STDU.S. POSTAGEPAIDPermit # 1264Sacramento, CA★ DATED MATERIALSTRICARE Provider Seminar Registration Now AvailableTriWest Healthcare Alliance Corp. (TriWest)is offering our latest TRICARE providereducation seminars for 2011 throughoutthe 21-state TRICARE West Region. Theseminars, which begin April 4 and runthrough June 30, will furnish you and yourstaff with the latest information on TRI-CARE programs, policies and procedures.For those new to TRICARE, these seminarsare a great opportunity to learn aboutthe TRICARE program. They can alsoserve as a good refresher for those whohave previously attended a TRICARE seminar.If you have recently attended a seminarand feel comfortable with the TRICAREprogram, you may wish to send anotherteam member from your office or bring aless experienced person with you.Each attendee will receive the newestProvider Handbook and Quick ReferenceGuides. Updates on the latest enhancedfunctionality of the secure provider portalwill also be covered.Seminars are scheduled for both medical/surgical and behavioral health providers.There is no charge to attend a seminar.Registering online at www.triwest.com/provider is the most convenient way foryou to pre-register for a seminar. You willbenefit from the following:• Immediate e-mail confirmation ofyour registration• Reminder e-mail notice prior to yourscheduled seminar• Eligibility to participate in a drawingfor a small prize at the seminarIf you have questions regarding the contentof provider seminars, you may contact yourlocal TRICARE representative or e-mailpseminar@triwest.com.If you have questions about registration,need to change your registration, or wishto have six or more people from yourpractice or facility attend, please e-mailpseminar@triwest.com.TriWest Provider ServicesThe seminar will run approximately2½ hours; however, the end time mayvary based on the level of audienceparticipation.If you are unable to attend a live seminar orif there isn’t one scheduled in your area,please consider attending a webinar or takingan eSeminar for the latest informationon TRICARE programs, policies and procedures.For more information, please refer to theStay Updated section of www.triwest.com/provider.TriWest Healthcare Alliance provides access toquality health care for 2.7 million members of America’smilitary family in the 21-state TRICARE West Region.16 CALIFORNIA MEDICAL ASSISTANT — MAY/JUNE 2011