Regional 911 Emergency Response Advisory Committee FY 2013/14

Washoe Country Strategic Plan Focus Areas 2013-2014Safe, Secure and HealthyTechnology Services' (TS) Mission: To make your day better - with technology.***e911 Strategic Plan for FY13-14 ***TS Strategic Focus AreaStrategic Goals Aligned withCounty StrategyGoal Measure1. Safe, Secure and Healthy - We deliver technology based business solutions to elevate the County’s ability to nurture a community of safety, security and health.1.1 Increase reported perception of individual andcommunity safety.1.1.1 Maintain or improve regional 911 capabilitiesand responsiveness.Safe, secure,healthyM: Reported citizen perception of safetyT: Improvement from previous year1.1.2 Exploration of newer 911 features andfunctions such as using address intelligence todetermine more precise locations in places such asapartment complexes, GIS geo-spatial data for calllocating and text to 911.1.1.3 Evaluate the feasibility of developing anevacuation center for use by all Public SafetyAnswering Points (dispatch) in the event of disasterevacuation.Safe, secure,healthySafe, secure,healthyM: Reported citizen perception of safetyT: Improvement from previous yearM: Reported citizen perception of safetyT: Improvement from previous yearM: Develop a feasibility plan for a Public SafetyAnswering Point (dispatch) evacuation centerwithin budget capabilitiesT: Get plan approved for a Public SafetyAnswering Point (dispatch) evacuation center1.1.4 Adopt an e911 Updated Five Year Master PlanUpdate.Safe, secure,healthyM: Reported citizen perception of safetyT: Improvement from previous yearM: Plan completion and acceptance.T: BCC acceptance of plan.1.2 Support the formation of a sustainable regionalfire service.1.2.1 Continue to integrate fire services dispatchneeds to e911.Safe, secure,healthyM: Reported citizen perception of safetyT: Improvement from previous year1.3 Resolve and support identified improvementsto the regional emergency medical services system.1.2.2 Improve communication reliability and numberof communication avenues for fire volunteerfighters.1.3.1 . Continued support of network connectionfrom REMSA to Intrado.Safe, secure,healthySafe, secure,healthyM: Reported citizen perception of safetyT: Improvement from previous yearM: Network connection from REMSA to IntradoT: Continued connectivityStrategic Plan 911 FY13-14 v1.xls Page 1 of 2

Washoe Country Strategic Plan Focus Areas 2013-2014Public Participation and CommunicationSustainabilityTechnology Services' (TS) Mission: To make your day better - with technology.***e911 Strategic Plan for FY13-14 ***TS Strategic Focus AreaStrategic Goals Aligned withCounty StrategyGoal Measure2. Connecting - To meet our county and community’s needs, we connect customers and information together through practical and usable technology.2.1 Increase citizen involvement in Washoe Countygovernment.2.1.1 Continue to communicate via 911 EmergencyResponse Advisory Committee meetings.Public participationand communicationM: Reported citizen perception of safetyT: Improvement from previous yearM: Number of meetingsT: 6 meetings5. Balance & Deliver + First Choice - Even as we diligently balance what we can do with what we have, we continue to deliver so that Technology Services is our customer’sfirst choice for business technology solutions.5.1 Balance what we have with what we can do. 5.1.1 Maintain or reduce existing expenditure levels. Sustainability M: Budget not to exceed $1,200,287T: $1,200,2875.1.2 Pursue increasing 911 capabilities and furthermodernization via extending Intrado’s productoffering (while also reducing costs).SustainabilityM: Acceptance of Intrado contract addendumT: Acceptance on Intrado contract addendum5.2.3 Develop shared performance measures forefficiency and sustainability across all regionaldispatch centers.SustainabilityM: Reported citizen perception of safetyT: Improvement from previous yearM: Performance measuresT: Agreement to common base for all dispatchcentersStrategic Plan 911 FY13-14 v1.xls Page 2 of 2