Hardware Acquisition and Maintenance Contract - Australian ...

Hints for useThis Schedule is divided into sections for ease of use and general guidance.However, the format of this Schedule is provided as an example only and may bevaried to suit the requirements of each project. Customers may need to attachadditional pages to the Schedule, which can be done by way of an Annexure. It isnot recommended that documents are incorporated into a Contract by reference.The parties should have particular regard to the following items:(a)(b)HardwareDetails of all Hardware to be provided should be inserted in section 2. Ifthe Contractor is to deliver and install the Hardware, the relevantcolumns should be completed.SpecificationsThe technical, functional and performance specifications for eachDeliverable (including the Hardware) should be set out at section 3 orattached as an Annexure to this Schedule, along with any particularsystem requirements.In many instances, the parties will negotiate the Specifications to beincluded in the Contract, based on a combination of:(i)(ii)the statement of functional and technical requirements (or similar)that was released by the Customer in its approach to market; andthe response received from the Contractor to that statement ofrequirements.It is important that both parties work together to clearly define thefunctional and technical requirements of each Deliverable to help avoidfuture disputes.If the Specifications are likely to vary over the Contract Period (forexample, additional functionality is added), this should be clearly stated.Any variation to the Specification should be agreed via the changecontrol process set out in clause 21 of the model Contract.(c)ServicesA description of each Service to be provided should be included insection 4. Details of the Maintenance Services should be included in thetables in section 5, with additional pages added as an Annexure, ifrequired.Service Levels apply in respect of Preventative and RemedialMaintenance. As the definition of Service Levels refers specifically tothose set out in the Statement of Work, sections 5.2 and 5.3 must becompleted for the Service Level clauses to be effective.If payments are to be linked to the achievement of Milestones, theMilestone dates specified for Services or Deliverables in this Scheduleshould be the same as those specified in Schedule 3 – Payment.© Commonwealth of Australia 2012 page 6SourceIT | User Notes | Hardware Acquisition & Maintenance Contract - Schedules | Release version 2.3