snbts management board - Scottish National Blood Transfusion ...

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APPROVED VERSION3 INTERIM DIRECTOR’S REPORTMrs Morgan had met with most of the members on a one to one basis sinceher appointment as Interim Director. She advised that recruitment to theposition was expected to be undertaken at an early opportunity withinterviews planned for mid-February. In the meantime she explained thatshe had been given three main objectives:-• Transforming the Donor Experience and ensuring that the projectedsavings were realised• That terms and conditions compliance under Agenda for Changewere implemented• That the Outline Business Case for the Modernising Manufacturingproject and the new National Centre was submitted by 13 th April. DrQureshi and Mr Bruce would be working full-time on the new NationalCentre. Concern was reiterated that should no decision be made onthe refurbishment option at Riccarton deadlines would not be met. Itwas noted that it had been agreed that this should be included asOption 6 in the Business Case. To ensure that timelines aremaintained a weekly Buzz meeting is to be established for MrsMorgan, Simon Belfer, Dr Qureshi and Mr Bruce. Mr Stillie wasinvited to attend.It was noted that the Resource Allocation meeting would take place on 8 thFebruary 2012.B 12.04 4 SNBTS STAKEHOLDER ANALYSISB 12.05Mr Taylor reported that NSS Facilities were carrying out a StakeholderAnalysis with each of the Divisions in order to:-• Better understand the needs of its customers• To review how services may be delivered in the future and• To fully engage with staffMs Wallace went through the question set, which had been previouslycirculated, and agreed to provide copies of the feedback. SNBTSManagement Board provided the following comments:-Property Development and Investment• Options appraisal process was currently tedious and notconsistent. The scoring system was not understood• A need to involve staff early in the planning process and includePartnership would eliminate some of the problems experienced inthe past• The aim of workshops should be a high quality outcometransparent to all• The recent refurbishment of Donor Centres had gone well but itwas noted that the Senior Infection Control Nurse had not beeninvolved in the early planning stages• The aim should be for a Business Partnership approachEstate Management• Reports from the monthly Facility inspection should be availableto the responsible person on each site• The responsibility to ensure that contractor work has beencompleted should remain with Facilities• Progress on certain works had been delayed due to negotiationswith co-occupiers of buildings. Mrs Morgan is prepared toescalate this but needs to understand the issues involved.2
APPROVED VERSION• Snow clearing equipment is now available at Ellen’s Glen Roadand Possil• Waste management issues at Ellen’s Glen Road could beresolved with more uplifts• Several issues were raised regarding the security cameras on theEllen’s Glen Road site –• Tapes had been recorded over• Camera location did not cover the site adequately• Only security staff had the right to view tapes• With regard to routine or planned maintenance site staff need tobe alerted when contractors are expected on siteAccommodation Services• Vending machines at Ellen’s Glen Road are not ideal as theyroutinely breakdown and there is nothing for staff working atweekends. It was pointed out that the vending companies wouldonly provide a service if this was financially viable for them.• The disparity in the quality of catering services on NSS sites ismarked. It was noted that staff catering could not be subsidised.However it was considered that basic facilities such as theprovision of cups, cutlery and proper washing facilities should bea minimum requirement.Domestic Services• SNBTS had not been consulted when contracts were up forrenewal• Spot check on the work carried out by external contractors wassuggested• New model policies covering waste disposal are due out shortlyand will require to be implemented• The lack of portering services at Ellen’s Glen Road was notedand it was suggested that planned events could be covered bythe Gyle.• Ground maintenance at Ellen’s Glen Road was covered by thecompany contracted to cut the grass during the summer monthshowever there was no cover during the winter months.It was suggested that lids should be put on all waste bins situatedon the grounds.• Facilities took over responsibility for Fire Safety in April 2011 anda training programme for Fire Officers has been scheduledCustomer Liaison• Jobs are currently raised by site contacts with the help desk. Thequality of advice given in case of emergencies such as the floodat Gartnavel was questionedThings to do better• More liaison with site staff. The example quoted was the roof atGartnavel• The loss of experienced staff was considered an issue but it wasnoted that a succession plan was being developed• Clear and defined communication links with roles andresponsibilities spelt out• Preparation in advance of MHRA visits3
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