Swan Housing Association

7. Forge meaningful relationships with external agencies and refer residents tothese agencies for additional support.8. Develop and implement signposting pack for staff and residents. Signpostingpack to include details of welfare benefit changes, external support agencies(such as MAS) and re-housing/downsizing options.9. Work with the Lettings and Neighbourhood Teams to assess new tenants’ abilityto afford the housing costs to ensure that all new tenancies are financiallysustainable. Work with incoming tenants to ensure welfare benefit and otherpotential income sources are maximised.10. To provide practical assistance by helping residents where necessary tocomplete welfare benefit applications, deal with correspondence and apply forbackdated welfare benefits.11. Follow up and record all outcomes from welfare reform queries and maintainaccurate database records of all activity. To compile and produce monthlyperformance indicators.12. Work closely with colleagues to achieve team targets on rent arrears, sustainingtenancies and maximising the organisations income stream.13. Comply with all relevant Swan policies, guides and procedures.14. Provide exemplary standards of customer service, working with residents andcommunities to deliver real solutions and improve quality of life.15. Have a flexible approach to working hours, including evenings and occasionalweekend work.16. Promote the Association in a positive manner.17. Carry out any other duties as assigned and deemed commensurate with thegrade and overall responsibility of the post.This job description accurately reflects the requirements of the job at the time of writingbut may be subject to change from time to time to meet the changing needs of theAssociation and should be viewed as guidelines only.Sept 2012