Exeter Community Mental Health Service for Older People - Devon ...

ConfidentialityWhatever you discuss with us is treated confidentially. We arerequired to send a written report to your family doctor, and you canobtain a copy.Where appropriate, we will also talk to you about sharing informationabout you with other services and with your carer, family member, orfriends.Sharing information helps us to provide the very best service for youand we will always discuss it with you.Some information will be recorded on a computer. All personal andsensitive information is kept safe and secure at all times and is sharedon a strictly ‘need to know’ basis.Compliments, concerns and complaintsWe want to hear about your experiences, whether good or bad. Yourviews are important to us. They help us to know what we are doingwell and to identify the areas where we need to improve or developthe services we provide.Many complaints can be resolved quickly and informally by contactingthe Team Leader. Please ring either of the numbers at the back of thisleaflet to make contact.You can also speak to any member of the team, fill out a CommentCard refer to our Tell us what you think leaflet (which is also availablein an easy read format) or share your views by contacting our PatientAdvice and Liaison Service (PALS). Details can be found on the back ofthis leaflet.- 7 -