Patient Information - Marshall Medical Center

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Important Information To ReadPatient ResponsibilitiesHealing involves cooperation between patientand caregiver. To assist you and our other patientsto get well, we ask that you be responsiblefor:• Providing accurate and complete informationabout present symptoms, past illnesses,hospitalizations, medications and otherhealth matters.• Reporting unexpected changes in your conditionto those giving you care and letting usknow if you don’t understand your treatment.• Following the treatment plan your physicianrecommends, including instructions ofnurses and other professionals carrying outyour physician’s orders.• Learning as much as possible about yourcondition, your medications and your careneeds following your discharge from thehospital.• Meeting the financial obligations of yourcare as promptly as possible.• Being considerate of the rights and propertyof other patients and hospital employees.• Asking questions whenever you are unclearabout any aspect of your care.• Accepting the consequences for decisions inwhich you have participated.Please note: Patients are prohibited from possessingillegal or dangerous items such as alcohol,weapons or drugs (other than those prescribed bya health provider). In order to promote the healingand safety of Marshall patients, as well asthe safety of employees and the community, if aMarshall employee suspects that a patient maybe in possession of any illegal or dangerous item,the patient agrees to allow a Marshall employee tosearch his or her person or belongings.Committee is available to facilitate the resolutionof health care dilemmas that may be faced bypatients, families, physicians, staff members orother concerned persons. Please contact Administrationat (530) 626-5428 to make a request orfor further information.If You Have ConcernsOur staff strives to make your hospital stay ahealing experience. However, there may be anoccasion to voice a concern. Please notify us ofany concerns regarding your experience withyour stay at Marshall Medical Center. Here are afew ways you may alert us to your concern:1. Request to speak to any of the followingindividuals:• Charge nurse• Department manager or the supervisorof the department with which youhave concerns (see list of nursing unitmanager phone #s at the back of the thisbrochure)• Nursing house supervisor (from 6:30p.m. to 6:30 a.m. and weekends)2. Contact our Patient Advocate at x5428.Bioethics CommitteeAs part of Marshall Medical’s commitment toproviding health services of extraordinary valueand quality to our community, the Bioethics16 • www.marshallmedical.org
Planning Your Return HomeA case manager may visit you during your hospitalstay. The case manager will work with you,your family and your physician to coordinateany services you might need during your hospitalizationand after discharge.After your hospital stay you may need nursingcare, therapy or personal assistance at home. Ifso, your physician will refer you to the appropriateservice.Please arrange to have family or friends availableto transport you to your home on youranticipated day of discharge.If transportation by family or friends is not possible,let your case manager know. The case managercan help you make other arrangements.Discharge InformationWhen you are discharged from the hospital youwill receive information regarding follow upcare, medications to take and not take, activitylimitations (if any), diet or food restrictions andall other instructions pertaining to your posthospitalizationcare.Marshall Medical Center’sWeb SiteVisit www.marshallmedical.org for ongoinginformation about hospital services, classes,and local physicians, support groups and healthinsurance information.www.marshallmedical.org • 17
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Patient Information - Marshall Medical Center

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