Consumer Protection from Unfair Trading ... - DTI Home Page

Pricing and product/service information5. Special offer – not in stockMaking an invitation to purchase products at a specifiedprice, without disclosing the existence of any reasonablegrounds the trader may have for believing that he/shewill not be able to offer for supply or to procure anothertrader to supply, those products or equivalent productsat that price for a period that is, and in quantities that are,reasonable having regard to the product, the scaleof advertising of the product and the price offered.This is known as bait advertising.6. Limited time onlyFalsely stating that a product will only be available for a verylimited time, or that it will only be available on particularterms for a very limited time, in order to elicit an immediatedecision and deprive consumers of sufficient opportunityor time to make an informed choice.7. Illegally selling goodsStating or otherwise creating the impression that a productcan legally be sold when it cannot.8. It’s not rightPresenting rights given to consumers in law as a distinctivefeature of the trader’s offer.10. Promoting a product you don’t want to sellMaking an invitation to purchase products at a specifiedprice and then:(a) Refusing to show the advertised item to consumers;Or (b) Refusing to take orders for it or deliver it withina reasonable time;Or (c) Demonstrating a defective sample of it, with theintention of promoting a different product (knownas bait and switch).11. Scare tacticsMaking a materially inaccurate claim concerning the natureand extent of the risk to the personal security of theconsumer or his or her family if the consumer does notpurchase the product.12. Creating extra paperworkRequiring a consumer who wishes to claim on an insurancepolicy to produce documents which could not reasonablybe considered relevant as to whether the claim was valid, orfailing systematically to respond to pertinent correspondence,in order to dissuade a consumer from exercising his/hercontractual rights.9. Over promise, under deliverFalsely claiming that a product is able to cure illnesses,disfunction or malformations.0910