REQUEST FOR PROPOSALS For Employee Assistance Program ...

EAP – RFPPage 5SCOPE OF SERVICEThe organization selected will provide the following services:1. Vendor will work with the NSCS to develop policies and procedures relative to theoperation of the EAP. Vendor will consult with the NSCS to publicize the EAP toemployees (e.g. supervisors, union officials and to all employees and their eligibledependents). Vendor will assist with employee education efforts.2. Vendor will provide specific assistance to the NSCS employees and members of theireligible dependents who have been referred to EAP or who request such services oftheir own volition. Vendor and the NSCS will adopt safeguards to insure that EAPcounseling is conducted in a manner that will preserve the privacy of NSCS employeesand their families. Communications between EAP personnel and NSCS employeesshall remain confidential, except as specifically waived in writing by the individualemployee.3. Vendor will counsel and encourage NSCS employees to proceed with a course ofassistance by referring the individual to clinical or support organizations and medicalprofessionals when additional services are provided. The vendor will ensure thatproviders available in the employee’s health insurance plan are among thoserecommended and that the employee knows which providers are most cost-effective tothe employee. The vendor will strive to provide short-term counseling where feasible,and not simply act as a clearinghouse.4. Vendor will remain cognizant of the NSCS insurance benefits program in order that itcan advise employees as to the possible coverage of services by such organizations orprofessionals. Vendor will examine the accreditation of the organizations andprofessionals to which it refers employees so as to ensure, as much as possible,medical expense reimbursement under health or medical insurance policies, as well asthe NSCS medical expense reimbursement plan (flex plan).5. Vendor will provide such follow-up procedures as are necessary to monitor referredemployees’ adherence to the agreed course of treatment. Vendor will make progressreports to the NSCS, including individual colleges, on employees directly referred to theEAP by the NSCS, but such reports will respect the employees’ rights to confidentiality,and will be limited to reporting as to whether or not the employee is cooperating with thetreatment program.6. Vendor will periodically prepare reports on the caseload activities of the provider, butsuch reports shall not jeopardize the rights of confidentiality of the employees or theirfamilies.