Page 38 Cases: Work <strong>Racism</strong> <strong>Report</strong> <strong>2003</strong>167168169170171172173B. was insulted and mocked on several occasions by a work colleague because of her French accent.Ms.Zivilcourage und Anti-Rassismus-ArbeitHer colleague also gave her the feeling that she was not wanted at work. Particularly when Ms. B. made mistakes inpronunciation or did not know a word she was laughed at. The ZARA counsellor arranged an appointment with Ms.B., her supervisor and her colleague. During this talk the colleague was informed that there would be consequences ifher behaviour did not change and if there were any more such insults. Ms. B. was very satisfied when she contactedher ZARA counsellor a few weeks later to say that there were now no longer any problems.S. is African and had recently found a job via an advertisement at the Employment Service workingMr.Zivilcourage und Anti-Rassismus-Arbeitin a restaurant in the 9th district of Vienna. On the first day he worked from 11:00 until 23:00 and was also workingin the kitchen. In the evening the manager said he was satisfied with Mr. S.‘s work and he should come next day at10 o‘clock. Next day Mr. S. arrived as agreed but one of the cooks said that he was not detailed for work that dayand should leave. Mr. S. had the feeling that his colleagues in the kitchen were making jokes about him. When Mr.S. asked the manager why he was no longer needed he was told that he worked too slowly. However, Mr. S. hadthe impression that he had been rejected on racist grounds because he supposed that his colleagues had forcedthe manager not to employ a black person. The manager admitted that the staff had spoken to him after work theprevious day. Nevertheless, Mr. S. was never openly told that he was not wanted as a colleague because of his skincolour. ZARA counselled Mr. S. but he did not want to write a letter of complaint and wanted to have nothing moreto do with the restaurant.July <strong>2003</strong>: an employee at the Marriot Hotel in Vienna informed the Forum that a colleague had said toher that Jewish weddings were pig weddings and that no waiter wanted to work at a Jewish wedding andit was difficult to find the staff.July <strong>2003</strong>: the wife of an employee at the University of Music and Performing Arts informed the Forumthat there was a pianist there who accompanied students in the violin class and often made anti-Semiticstatements: „That wouldn‘t have happened under the Führer.“ He also often felt boycotted and disadvantaged by themany Jews active in the music world because he had no „Jewish relatives“, „the Jews have got their fingers in everypie“. This man had already been proposed to become a professor. The Forum contacted the university and asked for astatement. The Rector and the Vice-Rector both wrote that they would make every effort to prevent such occurrencesin future. The Rector also asserted that he had already fixed an appointment with the pianist to discuss the matter.Mr. O. from Nigeria works as a taxi driver. As he brought a passenger to a locale and told him the sum tobe paid, the passenger insulted him: „You Nigger, what do you want then?“ Despite explanations from Mr.O. about how the fare was made up according to the official rate he was further insulted and then punched on theupper lip by the passenger causing bleeding. Mr. O. called the police immediately who took the particulars of bothmen and assured Mr. O. that legal proceedings would now take their course. After some time Mr. O. contacted us.It then became apparent that the police had not recorded the incident and the details of the attack were thereforedifficult to prove since Mr. O. did not have a doctor‘s confirmation of the injury.A student from Russia translated a homepage for a businessman but received no payment for her work.She came to Helping Hands Graz to inform herself whether she is allowed to translate at all and whethershe had any legal recourse. We wrote to the employer with a demand for payment and this was made within aweek.For the employment situation for deaf sign language users in Austria, see the report of the WITAF-Arbeitsassistenz in the section „<strong>Report</strong>s of Individual Organisations“.
<strong>Racism</strong> <strong>Report</strong> <strong>2003</strong> Cases: Housing Page 39HousingMs. R.‘s mother called a landlord on Monday 7 April about an advertised flat she was told that theWhenZivilcourage und Anti-Rassismus-Arbeitflat had been let. Ms. R. suspected that the non-native German pronunciation could have been the reason. ThereforMs. R. called again about 30 minutes later. She was cordially invited to go and view the flat, which she did with hermother without further incident. an.174A woman from Nigeria came to the Peregrina Counselling Centre because she was looking for a flat. Thecounsellor found an advertisement for a flat in the 18th district on the student union website. She calledthe landlord, talked with him about the flat and arranged an appointment. At the end of the conversation he asked,„Where does the lady come from?“ When the counsellor answered, „From Africa,“ he replied, „I‘m sorry, it won‘t work.“On being asked the reason for the rejection he only repeated, „It won‘t work“.175T. was born in Poland and had been in her new flat for just two months. She came to a ZARAMs.Zivilcourage und Anti-Rassismus-Arbeitcounselling talk with several letter which she had found in front of the door to her flat: „Flat 27. This is aVIENNESE FLAT OUT WITH YOU“, „Flat 27 Foreigners OUT“, „Foreigners OUT? Out with flat 27“, „Flat 27 OUT withthe foreigners“, „That‘s enough flat 27“, „Foreigners out“, „The flat must stay vacant, please Thank you That‘senough!“ Ms. T. had already tried reporting the incidents to the police but had been told that it was too littleto file a charge (against unknown persons and with „foreigners out“ as an insult there is hardly legal recourse).ZARA wrote a letter to the housing cooperative and received a reply from Gesiba in January 2004. The cooperativehad contacted the neighbour, who however energetically denied that he had written any anonymous letters. It is ofcourse problematic to accuse somebody without evidence and it was not possible to discover who had written theletters. Ms. T. expressed her thanks however, because she had received no more letters.176K. had an apartment valued by the company Real Immobilienvermittlung GMBH in Krems, LowerMs.Zivilcourage und Anti-Rassismus-ArbeitAustria. Ms. K. said that when she read the report she was „flabbergasted“. Under the heading „Features“ of the building,in addition to „lift“ etc. one point included was „proportion of foreigners“. Ms. K. called the evaluator and askedwhether it was normal in the real estate sector to include such a criterion. This was affirmed and the evaluator saidthat her company would state it openly but an official evaluator would apply it undercover, i.e. they do not write itin the report but value the apartment lower if there is a high proportion of foreigners in the building (she mentionedVienna as an example where it is „really bad“ and „extreme“). To ZARA Ms. K. criticised the fact that there was noawareness of the problem at the company. She said, „I find it really frightening how normal the use of racist criteriacan be in everyday matters and how openly it‘s dealt with.“ ZARA suggested a letter of complaint and wrote one withMs. K.‘s agreement. However, there was no reply from the company.177F. is originally from Nigeria and has lived in Austria for one year. His asylum proceedings are still pen-Mr.Zivilcourage und Anti-Rassismus-Arbeitding and he is currently staying with friends. He contacted ZARA in January <strong>2003</strong> because he was having problemswhile flat-seeking: he was repeatedly told, „We don‘t need any Africans, no blacks...“ When it became apparent on thetelephone that he was a foreigner, the flat was suddenly no longer available. Caritas and the Evangelische Diakoniecould not help him and he asked for assistance. A ZARA counsellor told him that ZARA could intervene or report anincident if he knew the exact name of the person renting the flat. Mr. F. said that he would note the names whenhe called in future. ZARA also asked Ute Bock for accommodation but she had no space, her flats are hopelesslycrowded.178W. from the Jugendwohlfahrt contacted ZARA because a client was having continual problems withMs.Zivilcourage und Anti-Rassismus-Arbeitneighbours. Ms. W. comes from Macedonia, her husband from Kosovo and they have four children, all of them areAustrian citizens. A neighbour kept reporting them for making noise among other things, so that the family wereoften asked to visit the property management company. The whole family arrived for the ZARA counselling appointment.Mr. W. said that the family of six lives in a 39m² flat in the 17th district of Vienna. Their neighbour continuallyinsulted them and had reported them twice for making noise, both to the police and the property managementcompany. The man called the children „Yugos“ and when one of the children greeted him he answered with, „Piss off“.The neighbour is about 50 years old and unemployed and the family had already been having problems with him fortwo years. For the time being the parents declined the ZARA counsellor‘s suggestion to write an intervention letter.They wanted finally to get another, larger flat for which they have been on the council list for almost two years.179M. comes from Turkey, has lived in Austria since 1984 and can be recognised as a Muslim due to her 180Ms.Zivilcourage und Anti-Rassismus-Arbeitheadscarf. Her husband was also born in Turkey and is an Austrian citizen. They have a 12 year-old daughter. During