Small Group Blues Enroll - Arkansas Blue Cross and Blue Shield

ARKANSAS BLUE CROSS AND BLUE SHIELDSMALL GROUP BLUESENROLL GROUP ADMINISTRATOR’S MANUALE-Billing (BluesEnroll)eBill Manager is an on-line invoice presentation, adjustment and payment system.The software works in conjunction with BluesEnroll to provide total electroniccapabilities for maintaining and updating your health plan. eBill Manager provides:• Secure invoice delivery• Ability to make adjustments to the invoice• Online payment capabilities• Consolidated invoices (health, dental , life, etc)• Accrue up to 18 months of invoice history on line• Ability to download invoices into Excel or PDF formats• Ability to construct reports from invoicesDue to the electronic delivery of invoices, eBill Manager allows for invoices to becreated two weeks later than traditional paper invoices, resulting in more time fortransactions related to the health plan to be created and processed. The result isinvoicing that more accurately reflect the status of your health plan membership.In addition, eBill Manager allows you to make adjustments to the invoice forsituations where cancellations or coverage reductions were not already created.Follow the on-line instructions to remove employees that no longer are on thehealth plan or to adjust the coverage level (employee only, family coverage, etc).Your payment due amount will be appropriately adjusted.eBill Manager will create an email to your BluesEnroll message center alerting youto make the adjustments on the BluesEnroll system to match those adjustmentsmade on the invoice. Please remember that a condition of using eBill Manager isthe requirement to obtain and retain all “change form” documents (signed by theemployee) authorizing changes to coverage levels or for dropping health coverage.Note that additions to the health plan membership must be made throughBluesEnroll, and the invoice cannot be adjusted to reflect new enrollees (these willbe adjusted on the next invoice).eBill Manager is supported by the regional Internal and External Group ServiceRepresentatives. For help in obtaining access to eBill Manager or for assistance inusing the product, please contact your local regional office.Small Group BluesEnroll R 10/25/07 20