Jaroslava Nenadal, EFQM Excellence Model as a Framework ... - EOQ

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Preliminary outputs of the project related to internalquality assessment in Czech universities:A)Manuals: Glossary of Terms Description of quality assessment criteria Guidelines how to use the quality assessment criteria Methodology of internal quality assessment Guidelines how to prepare internal assessment report.B) Tools: e- questionnaire for the first internal assessment e- forms for detailed internal assessment.
Some lessons learned from pilot testing of preliminaryoutputs performed at 11 Czech universities:1. All universities accepted the designed concept of comprehensivequality assessment.2. The assessment criteria as well as methodology of internalquality assessment seemed to be rather complicated.3. Special training of assessors teams (created from universitypeople) is necessary to understand assessment criteria andmethodology.4. Identified weaknesses were mostly understood as a chance forimprovement.5. Absence of data from benchmarking was discovered as the mostfrequent weakness.6. Well established system of career development was identified asthe most frequent strength.
Page 2 and 3: Acknowledgements:This presentation
Page 4 and 5: Project internal starting points:
Page 6 and 7: Basic model of university managemen
Page 8 and 9: Adapted EFQM Excellence Model for c
Page 12 and 13: What will follow? Preliminary proje

Jaroslava Nenadal, EFQM Excellence Model as a Framework ... - EOQ

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