Housing, Anti-social Behaviour and Enforcement Team (HASBET)

Service standards and local offersCore values are about the way we behave and how weprovide our services. As well as these values we also haveservice standards and local offers.Why we have service standardsWe have service standards to make sure you are clear aboutthe level of service you can expect to receive from us. Wereview our service standards at least every two years and weinvolve you in this.Why we have local offersLocal offers are our key commitments for improving theservice. They are developed in partnership with customersand reviewed every year. We report how we have performedagainst service standards and local offers every three monthsto the YHN Performance Committee, which is responsible formonitoring our services, and includes tenants, councillors andindependent members. If we are not achieving any servicestandard or local offer, we will put an action plan in place toimprove our performance. We also report on how we haveperformed against the standards in Homes & People, ournewsletter for all customers and on our websitewww.yhn.org.ukWhen offering our services we will treat everyone equally, nomatter what their level of income or housing circumstances.We will be polite and make sure the service you receive isconfidential and appropriate to any special needs you mayhave.5