Housing, Anti-social Behaviour and Enforcement Team (HASBET)

Our service standards• We will always send you details of our Victim SupportOfficer. We aim to do this within five working days for99% of our customers during 2011/12.• We will contact you within the following times tooffer a face-to-face interview or an interview by phone,or by e-mail if you would prefer. The timescales arebased on how serious the anti social behaviour is:• The next working day if the anti-socialbehaviour is very serious• Within three working days if the anti-socialbehaviour is serious but does not need animmediate response• Within five working days for less serious typesof anti-social behaviourOur target for the above timescales is 97% for all anti-socialbehaviour during 2011/12.• We will always contact the person you say has carriedout the anti social behaviour. We aim to do this within5 working days of the timescales above for 97% ofcustomers during 2011/12. We will only do this withyour agreement.• We will always contact you to complete a customersatisfaction form. We aim to do this within fiveworking days of closing your complaint for 99% of ourcustomers during 2011/12.6