Who Do I Contact? - Service Alberta - Government of Alberta

Residential Tenancy Dispute Resolution Service(RTDRS)RTDRS is an alternative to court for landlords andtenants to use if they have a dispute about an issueunder the Residential Tenancies Act (RTA).The decision of the Tenancy Dispute Officer isbinding and has the authority of a court order. Youdo not need a lawyer to make an application.Edmonton: 780-644-3000Calgary: Toll-free: 310-0000 (then 780-644-3000)www.rtdrs.alberta.caADDITIONAL CONTACTS:Call toll-free - Dial 310-0000To connect toll-free in Alberta to any Albertagovernment office, dial 310-0000 followed by thearea code and phone number of the office you wishto reach.Queen’s Printer BookstoreAlberta Queens’ Printer publishes, markets anddistributes Alberta’s Statutes, Regulations, AlbertaGazette, Alberta Rules of Court and select legislativerelated publications in paper and electronic formats.The Act(s) and regulation(s) may be purchased fromthe Queen’s Printer Bookstore and are also free todownload in the “pdf” or “html” formats.10611 - 98 AvenueEdmonton, Alberta T5K 2P7Phone: 780-427-4952www.qp.alberta.caRegistry AgentsAlberta registry agents are a network of communitybasedservice centres, offering one-stop shoppingfor a wide range of registration, information, andlicensing services on behalf of the Government ofAlberta.www.servicealberta.ca>Alberta Registry AgentsYellow Pages under Licence and Registry Services780-427-7013 in Edmonton or 310-0000 (then dialthe number)AUTOMOTIVE BUSINESSESResource:• Odometer FraudAlberta Motor Vehicle IndustryCouncil (AMVIC)Businesses involved in the buying, selling, or leasing,repair and maintenance of automobiles, trucks, orrecreation vehicles in Alberta must be licensed byAMVIC.Edmonton: 780-466-1140Toll-free in Alberta:• Investigations: 1-877-279-8200• Licensing: 1-877-979-8100www.amvic.orgCanadian Motor Vehicle ArbitrationPlan (CAMVAP)CAMVAP is a program for disputes betweenconsumers and vehicle manufacturers. Allegedmanufacturing defects or implementation of themanufacturers’ new vehicle warranty can be putbefore a neutral third party (arbitrator) for resolution.Edmonton area 780-439-9359Toll-free: 1-800-207-0685www.camvap.caAlberta TransportationVehicle Inspection ProgramThis program identifies and removes unsafe vehiclesfrom the road to prevent vehicle failure on Alberta’shighways and reduce collisions that may result ininjuries or death.780-427-8901 (dial Toll-free 310-0000)www.transportation.alberta.ca/547.htm2

Who Do I ContactCEMETERIESConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Cemeteries ActDirector of CemeteriesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L4CHARITIESConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Charitable Fund-raising• Charitable Organizations That Solicit DonationsCanada Revenue Agency (CRA)The Charities Directorate of the CRA registersqualifying organizations as charities, gives technicaladvice on operating a charity, handles audit andcompliance activities, and provides donors withrelevant information about donating to charities.Toll-free 1-800-267-2384www.cra.gc.ca/charitiesAlberta GamingThe Alberta Gaming and Liquor Commission licensesand manages charitable gaming activities in Alberta(bingo, casino, raffle, and pull-ticket events).St. Albert: 780-447-8600www.aglc.caCharity CentralThey provide charity law information and resourcematerials (in English and French) to registeredcharities to help them comply with the requirementsof the Income Tax Act.1-888-587-4438www.charitycentral.caCONDOMINIUMSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Buying and Owning a CondominiumCanadian Condominium Institute (CCI)CCI, a non-profit corporation, promotes the interest ofcondominium owners, boards of directors, managers,governmental authorities, lenders and others.North Alberta780-453-9004www.cci-north.ab.caSouth Alberta403-253-9082www.cci.ca/southalbertaCanada Mortgage and Housing Corporation(CMHC)CMHC provides mortgage loan insurance, mortgagebackedsecurities, housing policy and programs, andhousing research.1-800-668-2642 - National Call Centrewww.schl.ca/3

Who Do I ContactFinancial Consumers Agency ofCanada (FCAC)FCAC is an independent body working to protect andinform consumers of financial products and services.1-866-461-3222www.fcac-acfc.gc.caSuperintendent of BankruptcyFor debtors and creditors, they explain thebankruptcy and insolvency process and provide theinformation to manage their situations.Toll-free: 1-877-376-9902www.ic.gc.ca/eic/site/bsf-osb.nsf/eng/homeCredit reporting agencies:• Equifax Canada Inc.1-800-465-7166www.consumer.equifax.ca/home/en_ca• TransUnion of Canada Inc.1-800-663-9980www.transunion.caELECTRICITY &NATURAL GAS CONTRACTSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Electricity and Natural Gas ContractsOffice of the Utilities ConsumerAdvocate (UCA)UCA provides information, advice, and representsconsumer interests in Alberta’s electricity and gasmarkets.Toll-free in Alberta: 310-4UCA (310-4822)www.ucahelps.alberta.caDepartment of EnergyEdmonton 780-427-0265Toll-free in Alberta dial 310-0000 firstwww.energy.gov.ab.caAlberta Utilities Commission (AUC)AUC regulates investor-owned electric, gas andwater utilities, and some municipally owned electricutilities, ensuring safe, affordable and reliable utilityservice.Edmonton 780-427-4901www.auc.ab.caFRANCHISESConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Franchises in AlbertaCanadian Franchise Association (CFA)CFA promotes excellence in franchising andworks with all levels of government to ensure thedevelopment of industry-made solutions.Toll-free:1-800-665-4232www.cfa.caInternational Franchise Association (IFA)IFA members include franchise companies in over100 different business format categories, individualfranchisees and companies that support the industryin marketing, law and business development.202-628-8000www.franchise.orgFUNERAL SERVICESConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Funeral Services ActDirector of Funeral ServicesService Alberta3rd Floor, Commerce Place10155 - 102 StEdmonton, AB T5J 4L45

Alberta Funeral Services Regulatory Board(AFSRB)AFSRB provides, and encourages its members toprovide full information to consumers so they canmake informed decisions about the purchase offuneral services.Edmonton: 780-452-6130Toll-free in Alberta: 1-800-563-4652www.afsrb.ab.caHOME RENOVATIONSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Home RenovationsCanada Mortgage and HousingCorporation (CMHC)CMHC provides information to help assessrequirements before starting a home renovationproject.Edmonton: 780-423-8700Calgary: 403-515-3000Toll-free in Alberta: 1-877-499-7245 - Prairie &Territories Business Centrewww.cmhc-schl.gc.ca/en/coConsumer InformationThis site provides consumers with access to decisionmakingtools, calculators and other resources.www.consumerinformation.caCanadian Home Builders’Association (CHBA)CHBA provides information about planning homerenovations and hiring a contractor.Edmonton: 780-424-5890Toll-free: 1-800-661-3348www.chba.caIDENTITY THEFTResource:• Identity TheftCanadian Identity Theft Support CentreThe Canadian Identity Theft Support Centre, fundedby the federal government and private partners, hasbeen set up to help victims dealing with the fallout ofidentity theft. For step-by-step support on the phonecall the helpline1-866-436-5461http://idtheftsupportcentre.orgService CanadaService Canada offers single-window access to awide range of Government of Canada programs andservices.Replacement Social Insurance Number (SIN) card1-800-206-7218www.servicecanada.gc.ca(You will be asked to prove your identity and statusin Canada.)Citizenship and Immigration Canada (CIC)Issues citizenship certificate or permanent residentcard.1-800-255-4541www.cic.gc.ca.Passport Canada1-800-567-6868www.pptc.gc.caVisit the nearest Canadian government office if youare outside Canada.Credit reporting agencies:• Equifax Canada Inc.1-800-465-7166www.consumer.equifax.ca/home/en_ca• TransUnion of Canada Inc.1-800-663-9980www.transunion.ca6

Who Do I ContactCanadian Anti-Fraud Centre (CAFC)The CAFC is Canada’s central fraud repository thatcollects information and criminal intelligence on fraudschemes, mass marketing fraud, that target massvictims.Toll-free: 1-888-495-8501www.antifraudcentre.caOffice of the Information and PrivacyCommissioner of Alberta (OPIC)Toll-free: 1-888-878-4044www.oipc.ab.caOffice of the Privacy Commissionerof CanadaToll-free: 1-800-282-1376www.privcom.gc.caIndustry Canada - Office ofConsumer Affairs (OCA)OCA promotes the interests and protection ofCanadian consumers.Toll-free: 1-800-328-6189www.strategis.ic.gc.caINDUSTRY CONTACTSAdvertising Standards Canada (ASC)ASC helps to ensure the integrity and viability ofadvertising through industry self-regulation.Toronto Office: 416-961-6311www.adstandards.com/enAlberta Funeral Services Regulatory Board(AFSRB)AFSRB provides, and encourages its members toprovide full information to consumers so they canmake informed decisions about the purchase offuneral services.Edmonton: 780-452-6130Toll-free in Alberta: 1-800-563-4652www.afsrb.ab.caAlberta Insurance Council (AIC)AIC can provide the following information:• Whether an individual or company is authorizedto act as insurance agent, broker, or adjuster inAlberta;• The type of insurance a certificate holder orcompany is allowed to conduct;• Whether or not they have been subject to adisciplinary action.Edmonton: 780-421-4148Calgary: 403-233-2929Toll-free in Alberta: 1-800-461-3367www.abcouncil.ab.caAlberta Motor Vehicle IndustryCouncil (AMVIC)Businesses involved in the buying, selling, or leasing,repair and maintenance of automobiles, trucks, orrecreation vehicles in Alberta must be licensed byAMVIC.Edmonton: 780-466-1140Toll-free in Alberta:• Investigations: 1-877-279-8200• Licensing: 1-877-979-8100www.amvic.orgAlberta Transportation - VehicleInspection ProgramThis program identifies and removes unsafe vehiclesfrom the road to prevent vehicle failure on Alberta’shighways and reduce collisions that may result ininjuries or death.Edmonton: 780-427-8901Toll-free: 310-0000 then dial 780-427-8901www.transportation.alberta.ca7

Auctioneers’ Association of Alberta (AAA)AAA deals with laws and issues affecting the auctionindustry.Red Deer: 403-340-2070www.albertaauctioneers.comResource:• Auctions - Buying and SellingBetter Business Bureau (BBB)BBB exists so consumers and businesses alike havean unbiased source of reference. The BBB provideseducational information and advice that is free ofcharge and easily accessible.Central and Northern AlbertaEdmonton: 780-482-2341Toll-free: 1-800-232-7298www.edmonton.bbb.orgSouthern Alberta and East KootenaysCalgary: 403-517-4222Toll-free in Southern Alberta: 1-800-661-4464http://calgary.bbb.orgThe Business Link - Alberta’sBusiness Information CentreThe Business Link is a not-for-profit organizationsupported by the Government of Canada and theGovernment of Alberta. While most services arefree, a small fee may apply to certain publications,seminars and other enhanced services.Edmonton 780-422-7722Calgary: 403-221-7800Toll-free in Alberta: 1-800-272-9675www.canadabusiness.ab.caCanada Business - GovernmentServices for EntrepreneursThey provide business with the resources it needsto grow and prosper, including a wide range ofinformation on government services, programs andregulations.1-888-576-4444www.canadabusiness.ca8INSURANCEAlberta Insurance Council (AIC)The AIC can provide the following information:• Whether an individual or company is authorizedto act as insurance agent, broker, or adjuster inAlberta;• The type of insurance a certificate holder orcompany is allowed to conduct;• Whether or not they have been subject to adisciplinary action.Edmonton: 780-421-4148Calgary: 403-233-2929Toll-free in Alberta: 1-800-461-3367www.abcouncil.ab.caSuperintendent of InsuranceThe Office of the Superintendent of Insuranceregulates and creates policy for the insurance marketin the province. They ensure that Albertans haveaffordable access to the insurance coverage theyrequire, monitor the effectiveness of the market, andrespond to the needs of the province and its citizens.780-422-1592www.finance.alberta.ca/business/insurance/index.htmllSurety Association of Canada (SAC)SAC is committed to the continued development anduse of surety bonds throughout all jurisdictions ofCanada.905-677-1353www.surety-canada.comINTERNET SHOPPINGConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Internet Shopping• Internet Safety and Social Media Tips

Who Do I ContactCanadian Anti-Fraud CentreThe CAFC is Canada’s central fraud repository thatcollects information and criminal intelligence on fraudschemes, mass marketing fraud, that target massvictims..1-888-495-8501www.antifraudcentre.caCanadian Marketing Association (CMA)CMA promotes industry growth, development andeducation.416-391-2362www.the-cma.orgCanadian Bankers’ Association (CBA)The CBA advocates for effective public policies thatcontribute to a sound, successful banking system thatbenefits Canadians and Canada’s economy.1-800-263-0231www.cba.caConsumer InformationThis site provides consumers with access to decisionmakingtools, calculators and other resources.613-946-2576www.consumerinformation.caCompetition Bureau819-997-4282Toll-free: 1-800-348-5358www.competitionbureau.gc.caRoyal Canadian Mounted Police (RCMP)The RCMP is the Canadian national police serviceand an agency of the Ministry of Public SafetyCanada.613-993-7267www.rcmp-grc.gc.ca/scams-fraudes/index-eng.htmLANDLORD & TENANTConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Information for Landlords and Tenants• Renting a Mobile Home Site• RTA Handbook• Quick Reference GuideResidential Tenancy Dispute ResolutionService (RTDRS)RTDRS is an alternative to court for landlords andtenants to use if they have a dispute about an issueunder the Residential Tenancies Act (RTA).The decision of the Tenancy Dispute Officer isbinding and has the authority of a court order. Youdo not need a lawyer to make an application.Edmonton: 780-644-3000Calgary: Toll-free: 310-0000 (then 780-644-3000)www.rtdrs.alberta.caProvincial Court of AlbertaObtain the booklet: “Application in Provincial Courtof Alberta under the Residential Tenancies Act andMobile Home Sites Tenancies Act—Instructions forLandlords and Tenants” and follow all the instructionswww.albertacourts.ab.ca/pc/civil/publication/rta.pdfLandlord and Tenant Advisory Board (LTAB)LTAB provides advice and information to residentialtenants and landlords to address tenancy issues andensure that both tenants and landlords are awareof their rights and obligations under the ResidentialTenancies Act.Edmonton: 780-496-5959www.edmonton.ca (search Landlord or Tenant)9

Fort McMurray (Regional Municipality ofWood Buffalo)780-743-5000www.woodbuffalo.ab.ca/page1342.aspxRed Deer: Central Alberta CommunityLegal Clinic (CACLC)403-314-9129www.communitylegalclinic.netLandlord Associations:Calgary Residential Rental Association403-265-6055http://crra.caEdmonton Apartment Association (EAA)780-413-9773www.eaa.ab.caAdditional Contacts:Laws for Landlords and Tenants in Albertawww.landlordandtenant.orgCanada Mortgage and HousingCorporation (CMHC)CMHC provides mortgage loan insurance, mortgagebackedsecurities, housing policy and programs, andhousing research.Your Guide to Renting a HomeToll-free: 1-888-668-2642www.cmhc-schl.gc.ca (click Consumers)LEGAL RESOURCESCentre for Public Legal Education of Alberta(CPLEA).The CPLEA is comprised of a multi-disciplinary teamof lawyers, librarians, teachers, and web specialists.They use a collaborative approach to developmaterials and strategies for teaching people aboutthe law.780-451-8764www.cplea.caLaw Society of AlbertaAlberta Lawyer Referral ServiceThe Law Society of Alberta is the self-governingassociation of all practising lawyers in the province ofAlberta. It is financed and maintained by lawyers atno cost to the public or to the government.Toll-free: 1-800-661-1095 orCalgary: 403-228-1722www.lawsociety.ab.caLegal Resource Centre of Alberta (LRC)The LRC is comprised of a multi-disciplinary teamof lawyers, librarians, teachers, and web specialists.They use a collaborative approach to developmaterials and strategies for teaching people aboutthe law.780-451-8764www.legalresourcecentre.caLICENSINGConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Licensing and Registering Your BusinessBizPalProvides information on permits and licences that areneeded to establish and run a business.http://bizpal.alberta.caThe Business LinkEdmonton: 780-422-7722Toll-free: 1-800-272-9675www.canadabusiness.ab.ca10

Who Do I ContactMOBILE HOME SITE RENTINGConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resource:• Renting a Mobile Home SiteModular Housing Association Prairie Provinces(MHAPP)The Modular Housing Association Prairie Provincesrepresents all aspects of the modular housingindustry.780-429-1798www.mhaprairies.ca/home.aspxREAL ESTATEAlberta Real Estate Association (AREA)AREA is a non-profit provincial industry organizationthat represents the interests and concerns of 11regional real estate boards and more than 10,000REALTOR® member associates and brokers.1-800-661-0231www.areahub.caAlberta Real Estate Foundation (AREF)The Alberta Real Estate Foundation funds initiativesrelated to education and research, housingaffordability, land stewardship and environment andindustry leadership to benefit the industry and peopleof Alberta.403-228-4786Toll-free in Alberta 1-800-520-2485www.aref.ab.caReal Estate Council of Alberta (RECA)RECA is an independent, non-government agency,responsible for regulating real estate, mortgagebrokers, and real estate appraisal professionalsunder the Real Estate Act of Alberta.Calgary: 403-228-2954Toll-free in Alberta: 1-888-425-2754www.reca.ab.caSENIORSSeniorsAlberta Supports Contact CentreEdmonton Area: 780-644-9992Toll-free in Alberta: 1-877-644-9992www.seniors.alberta.caDeaf & Hard of Hearing SocietyDeaf or hearing impaired with TDD/TTY units.In Alberta:Toll Free TTY/Voice: 1-877-711-3447Toll Free Fax: 1-877-818-3447Telus VRS: 403-002-0013Text Messaging: (587) 989-3447 (local number)Oak-Net - Older Adult Knowledge NetworkProvides information on how Canadian law protectsand affects older adults.www.oaknet.caTELECOMMUNICATIONSCanadian Radio-television andTelecommunications Commission (CRTC)The CRTC is an independent public organization thatregulates and supervises the Canadian broadcastingand telecommunications systems.Toll-free: 1-877-249-CRTC (2782)www.crtc.gc.ca/eng/home-accueil.htmCommissioner for Complaints forTelecommunications Services (CCTS)CCTS is an independent organization dedicated toworking with consumers and telecommunicationsservice provider to resolve complaints relating totelecommunications services.Toll-free: 1-888-221-1687www.ccts-cprst.ca11

Canadian Wireless TelecommunicationsAssociation (CWTA)CWTA is the authority on wireless issues,developments and trends in Canada.613-233-4888www.cwta.caMY CONTACTSTIME SHARES & TRAVEL CLUBSConsumer Contact Centre780-427-4088 in Edmonton orToll-free in Alberta at 1-877-427-4088Resources:• Buying Time Shares• Selling Time Share Contracts• Travel ClubsCanadian Resort DevelopmentAssociation (CRDA)CRDA is an industry-based association that isdedicated to furthering the ownership-based resortand leisure industry, both at home and abroad.1-800-646-9205www.crda.com01/1312