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BN04APRIL2010How can you effectively manageemployees’ reactions to change?FROM THECEOAnita Patil HubermanA SurreyBoard of Tradepublication inpartnershipwith the NowNewspaperApril 2010Vol 3 | No 4BUSINESS in SURREY,is the official newspaper of theSurrey Board of Trade. No portion of thispublication may be reproduced in whole orpart without the permission of the SurreyBoard of Trade.With the Olympics now over, it is time to focus on yourbusiness. The economy is still changing. Decisions needto be made not only on product or service, but also onmanagement style, technology, and diversification ofroles. The future remains uncertain as always, but thekey to success is how we react to announcements ofchange. Since each person reacts differently, it is importantto take individual perceptions into account beforeembarking on change. Here are some tips:Question: Why is this happening?How to tell your employees: Specify the goals andrationale for the change.Question: Do we have to make this change?How to tell your employees: Explain the importanceof the change from the company’s point ofview and from the perspective of the individualemployees.Question: How will it affect my job?How to tell your employees: Explain the short,medium and long-term impact on daily activities.Question: What is expected of me?How to tell your employees: Clarify each individual’srole and responsibilities in the process.Question: Will I get help in learning my new duties?How to tell your employees: Specify the resourcesand equipment available for training, etc.Question: How much time do we have to make thechange?How to tell your employees: Provide specific datesfor the transition stages.*Source: PosactionPlusREMINDER: NOMINATIONS OPEN FOR:Environment and Business Awards –May 7, 2010 (event: June 3rd)Surrey Police and Business Awards –June 4, 2010 (event: September 22nd)Surrey Business Excellence Awards –September 15, 2010 (event: November 4th)Surrey Board of Trade reviews Federal andProvincial Budgets.Please go to www.businessinsurrey.com(under current advocacy).Editor:Ray HudsonAssociate Editor:Don SummersEditorial Consultant:Beau SimpsonPublisher:Anita Patil HubermanAnita@businessinsurrey.comAshok Das, Consul General of India, Anita Huberman,CEO, Surrey Board of Trade and Pravin Narotam, SBoTVice-President at Large celebrate at a Consulatereception.SBoT CEO Anita Huberman chats with theBritish High Commissioner Anthony Caryat a business reception hosted by the UKGovernment.SBoT Director Pravin Narotam, the new Consul Generalof the Republic of Indonesia, Bambang Hiendrasto andSBoT CEO Anita Huberman.Publisher/GM, Now Newspaper:Gary HollickBusiness Development & SpecialProjects Manager, Now Newspaper:Arlie McClurgContributing Writers:Ray Hudson, Michael Yahn,George GreenwoodSurrey Board of Trade Gives to Surrey Food BankThe Surrey Board of Trade’s initiative to ‘Paint Surrey Red’, encouragedresidents to be ‘Proudly Canadian’, in the months of Februaryand March. The campaign included selling Canadian National PrideBracelets with proceeds going to the Surrey Food Bank. The SurreyFood Bank will receive a cheque for $615.00 at the April 9th CanadianTaxpayers Federation Breakfast, hosted by the Surrey Board of Trade.“The Canadian Spirit for the Games and supporting a local charitywas an innovative concept. We’re proud to give back to the communityin this way”, says Anita Huberman, CEO, Surrey Board of Trade.Photography:Ray Hudson, Don SummersCover:Photo: Portable education,by Ray HudsonInvitationDelivery Issues:delivery@thenownewspaper.comOffice:Tel: 604.581.7130Fax: 604.588.7549Web:www.businessinsurrey.com#101, 14439-104 AvenueSurrey BC V3R 1M1 CanadaPrinted on Recycled Stock usingvegetable based inksPlease recycle this product.Find out how membership in the Surrey Board of Trade opensdoors to new business opportunities, locally and internationally!Be a part of Surrey’s business voice at all levels of governmentThe Surrey Board of Trade (SBOT) invites Surrey businessesto attend the Wednesday, April 14th Member Orientation, asour guest, from 4-5pm at the SBOT Conference Room (#101,14439-104 Avenue, Surrey BC) to learn about how the SurreyBoard of Trade can help your business. Or you are welcome toattend the Thursday, May 6th Breakfast in the City, as our guest,at the Sheraton Vancouver Guildford Hotel (15269-104 Avenue,Surrey) from 7:30-9:30am.Register online at www.businessinsurrey.com or call Heatherat 604.581.7130.A taste of why joining the Surrey Board of Trade canhelp you…..Our Group Insurance Plan is better than others because wepool your claims with other Chamber/Board of Trade participantsacross Canada Pooling gives you a financial buffer, a practicalway of keeping premiums stable, even if your firm’s claimsfluctuate. With pooling, premiums for some Chambers Planbenefits haven’t changed for more than a decade. When youremployees use the plan is when you will see the cost savings foryour business. Experience Service and Simplicity. Contact BradFunk at 604.514.3347 or learn more about our Group InsurancePlan at www.chambers.caNot a member yet? Want to join now? Contact theSurrey Board of Trade at 604.581.7130 or go online atwww.businessinsurrey.com