BN04APRIL2010How can you effectively manageemployees’ reactions to change?FROM THECEOAnita Patil HubermanA <strong>Surrey</strong><strong>Board</strong> <strong>of</strong> <strong>Trade</strong>publication inpartnershipwith the NowNewspaperApril 2010Vol 3 | No 4BUSINESS in SURREY,is the <strong>of</strong>ficial newspaper <strong>of</strong> the<strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>. No portion <strong>of</strong> thispublication may be reproduced in whole orpart without the permission <strong>of</strong> the <strong>Surrey</strong><strong>Board</strong> <strong>of</strong> <strong>Trade</strong>.With the Olympics now over, it is time to focus on yourbusiness. The economy is still changing. Decisions needto be made not only on product or service, but also onmanagement style, technology, and diversification <strong>of</strong>roles. The future remains uncertain as always, but thekey to success is how we react to announcements <strong>of</strong>change. Since each person reacts differently, it is importantto take individual perceptions into account beforeembarking on change. Here are some tips:Question: Why is this happening?How to tell your employees: Specify the goals andrationale for the change.Question: Do we have to make this change?How to tell your employees: Explain the importance<strong>of</strong> the change from the company’s point <strong>of</strong>view and from the perspective <strong>of</strong> the individualemployees.Question: How will it affect my job?How to tell your employees: Explain the short,medium and long-term impact on daily activities.Question: What is expected <strong>of</strong> me?How to tell your employees: Clarify each individual’srole and responsibilities in the process.Question: Will I get help in learning my new duties?How to tell your employees: Specify the resourcesand equipment available for training, etc.Question: How much time do we have to make thechange?How to tell your employees: Provide specific datesfor the transition stages.*Source: PosactionPlusREMINDER: NOMINATIONS OPEN FOR:Environment and Business Awards –May 7, 2010 (event: June 3rd)<strong>Surrey</strong> Police and Business Awards –June 4, 2010 (event: September 22nd)<strong>Surrey</strong> Business Excellence Awards –September 15, 2010 (event: November 4th)<strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> reviews Federal andProvincial Budgets.Please go to www.businessinsurrey.com(under current advocacy).Editor:Ray HudsonAssociate Editor:Don SummersEditorial Consultant:Beau SimpsonPublisher:Anita Patil HubermanAnita@businessinsurrey.comAshok Das, Consul General <strong>of</strong> India, Anita Huberman,CEO, <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> and Pravin Narotam, SBoTVice-President at Large celebrate at a Consulatereception.SBoT CEO Anita Huberman chats with theBritish High Commissioner Anthony Caryat a business reception hosted by the UKGovernment.SBoT Director Pravin Narotam, the new Consul General<strong>of</strong> the Republic <strong>of</strong> Indonesia, Bambang Hiendrasto andSBoT CEO Anita Huberman.Publisher/GM, Now Newspaper:Gary HollickBusiness Development & SpecialProjects Manager, Now Newspaper:Arlie McClurgContributing Writers:Ray Hudson, Michael Yahn,George Greenwood<strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> Gives to <strong>Surrey</strong> Food BankThe <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>’s initiative to ‘Paint <strong>Surrey</strong> Red’, encouragedresidents to be ‘Proudly Canadian’, in the months <strong>of</strong> Februaryand March. The campaign included selling Canadian National PrideBracelets with proceeds going to the <strong>Surrey</strong> Food Bank. The <strong>Surrey</strong>Food Bank will receive a cheque for $615.00 at the April 9th CanadianTaxpayers Federation Breakfast, hosted by the <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>.“The Canadian Spirit for the Games and supporting a local charitywas an innovative concept. We’re proud to give back to the communityin this way”, says Anita Huberman, CEO, <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>.Photography:Ray Hudson, Don SummersCover:Photo: Portable education,by Ray HudsonInvitationDelivery Issues:delivery@thenownewspaper.comOffice:Tel: 604.581.7130Fax: 604.588.7549Web:www.businessinsurrey.com#101, 14439-104 Avenue<strong>Surrey</strong> BC V3R 1M1 CanadaPrinted on Recycled Stock usingvegetable based inksPlease recycle this product.Find out how membership in the <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> opensdoors to new business opportunities, locally and internationally!Be a part <strong>of</strong> <strong>Surrey</strong>’s business voice at all levels <strong>of</strong> governmentThe <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> (SBOT) invites <strong>Surrey</strong> businessesto attend the Wednesday, April 14th Member Orientation, asour guest, from 4-5pm at the SBOT Conference Room (#101,14439-104 Avenue, <strong>Surrey</strong> BC) to learn about how the <strong>Surrey</strong><strong>Board</strong> <strong>of</strong> <strong>Trade</strong> can help your business. Or you are welcome toattend the Thursday, May 6th Breakfast in the City, as our guest,at the Sheraton Vancouver Guildford Hotel (15269-104 Avenue,<strong>Surrey</strong>) from 7:30-9:30am.Register online at www.businessinsurrey.com or call Heatherat 604.581.7130.A taste <strong>of</strong> why joining the <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> canhelp you…..Our Group Insurance Plan is better than others because wepool your claims with other Chamber/<strong>Board</strong> <strong>of</strong> <strong>Trade</strong> participantsacross Canada Pooling gives you a financial buffer, a practicalway <strong>of</strong> keeping premiums stable, even if your firm’s claimsfluctuate. With pooling, premiums for some Chambers Planbenefits haven’t changed for more than a decade. When youremployees use the plan is when you will see the cost savings foryour business. Experience Service and Simplicity. Contact BradFunk at 604.514.3347 or learn more about our Group InsurancePlan at www.chambers.caNot a member yet? Want to join now? Contact the<strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> at 604.581.7130 or go online atwww.businessinsurrey.com
APRIL2010BN05A Proud Goldfor AdvocacyThe <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong> wins Gold forAdvocacy. Since the formation <strong>of</strong> the <strong>Board</strong>it has either backed or promoted ideas andconcepts that boost the growth as well as thesafety <strong>of</strong> the people and businesses <strong>of</strong> <strong>Surrey</strong>.However, once in a while an issue surfacesthat scores a hit by not only benefiting <strong>Surrey</strong>but also enhances the lives <strong>of</strong> all Canadiansfrom coast to coast to coast.One such home run is that, thanks to the<strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>, there is now a federallaw that has been used to arrest and charge anumber <strong>of</strong> people across Canada for indictable<strong>of</strong>fenses involving identity theft andrelated charges.This law came about because <strong>of</strong> thesubmission originally drafted by GeorgeGreenwood which after working withRay Hudson <strong>of</strong> the <strong>Surrey</strong> <strong>Board</strong> <strong>of</strong> <strong>Trade</strong>became the resolution called “Preventing andEffectively Punishing Identity Theft”.The short version <strong>of</strong> the resolution’s historysaw this submission unanimously acceptedby the Annual General Meeting <strong>of</strong> theCanadian Chamber <strong>of</strong> Commerce. This thenbecame a lobby issue between the Chamberand the Federal Government. After a series<strong>of</strong> the usual debates and standing committeemeetings within both the Senate and House<strong>of</strong> Commons, Parliament’s Bill S-4,” An Actto amend the Criminal Code (identity theftand related misconduct)” was born andgiven approval by the Governor in Councilfor Canada in January, 2010.This law, not only provides a clear definition<strong>of</strong> both identity theft and identity fraud,it provides for the arrest <strong>of</strong> individuals thatpossess or transport identification belongingto others.Like many <strong>of</strong> our Canadian Olympianshave said, if you stand up for what youbelieve, the results you seek will eventuallycome through.George Greenwood is a member <strong>of</strong> the <strong>Surrey</strong><strong>Board</strong> <strong>of</strong> <strong>Trade</strong>’s Crime and Justice Team, as wellas being an author, speaker and identity abuseprevention advocate. His company is CanadianIdentity Resources Inc.Wee take care <strong>of</strong> you.Voted 2009Best <strong>of</strong> theBest Hotelin Langley/<strong>Surrey</strong>YOUR BEST CHOICE FORBUSINESS ACCOMMODATIONIN LANGLEY/SURREY• 85 Well-Appointed Rooms Complete withHigh Speed Internet Access, Cable TVand On-Command Movie System• Dedicated Executive Floor to the BusinessTraveler complete with renovations,deluxe furnishing and amenities.• 100% Smoke-Free Property• Complimentary Hot Continental Breakfast• Indoor Pool, Hot Tub & Fitness Centre,Business Centre• ABC Family RestaurantConveniently located 10 minutes fromthe new Golden Ears Bridge and ONLY15 minutes from the U.S. Border19225 Highway 10, <strong>Surrey</strong> (Langley By-Pass) 604.576.8388Toll free reservations: 1.888.576.8388 • www.RamadaLangley<strong>Surrey</strong>.com0410BIS0410BISHAMILTON DUNCAN ARMSTRONG + STEWARTBUSINESS + LITIGATION LAWYERSSpecializing in Deeply Discounted:New, Overstock, BankruptStock, Factory Over-runs,Scratch & Dent AppliancesTechnician CertifiedWarrantyDeliveryAvailableUNBELIEVABLE PRICES175-13988 Maycrest Way, Richmond, BC(across from driving range No. 6 Road)Hours: MON-SUN 10AM-5PMwww.richmondwholesaleappliance.comFridges, Stoves,Dishwashers, Washers,Dryers, A/C Units,Mixers & TV’sWHY PAY RETAIL?OPEN 7DAYS A WEEKTEL: 778-297-7370email: rwac@telus.net0410BIS• Buy & Sell a Business• LandDevelopment• Corporate Law• Banking• Collections• Personal Injury• Employment Law• BusinessLitigation• Family Law• Wills & EstatesEXCELLENCE + EXPERIENCE+ TRUST + SERVICE1450 Station Tower Gateway13401 - 108th Avenue, <strong>Surrey</strong>, BC V3T 5T3tel: (604) 581-4677 fax: (604) 581-5947210 Rodeo Square5620 - 152nd Street, <strong>Surrey</strong>, BC V3S 3K2tel: (604) 575-8088 fax: (604) 575-8118HAMILTON DUNCAN ARMSTRONG& STEWART LAW CORPORATIONWWW.HDAS.COMLegal Services Available in Punjabi & Hindi0410BIS
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