STUDENT HANDBOOK - ITT Technical Institute

ITT TECHNICAL INSTITUTEStudent Complaint/Grievance ProcedureSTATEMENT OF INTENT:To afford full consideration to student complaints concerning any aspect of the programs, facilities or other services offered by orassociated with ITT Technical Institute. This complaint procedure is intended to provide a formal framework within which suchcomplaints may be resolved. This procedure is not, however, a substitute for other available informal means of resolvingcomplaints or other problems.Students are encouraged to communicate their concerns fully and frankly to members of the school faculty and administration.Reasonable measures will be undertaken to preserve the confidentiality of information that is reported during the investigationand to protect persons who report information from retaliation.PROCEDURE: All student complaints will be handled in the following manner:STEP ONE - Contact School Director1. A student must present to the school Director any complaint relating to any: (a) aspect of the programs, facilities orother services provided by the school; (b) action or alleged misrepresentation by an employee or representative of theschool; (c) discrimination or harassment based on race, religion, color, age, sex, sexual orientation, national origin,disability, gender or any other protected status by any student, applicant, faculty member or other school employee, orvisitor or invitee of the school; and (d) school activity. The complaint may be oral or written. The school Director willpromptly acknowledge receipt of the complaint.2. The school Director will meet with the student to discuss and respond to the complaint. The school Director’s responsemay be oral or written and will address the specific complaint and indicate what, if any, corrective action has beenproposed or accomplished.3. Within three (3) school days of any such discussion, the school Director will prepare a written summary of thediscussion, including any agreed upon or proposed solution of the student’s complaint. The school Director will takethe necessary steps to ensure that any agreed upon solution or other appropriate action is taken.STEP TWO - Appeal to ITT Educational Services, Inc. (“ITT/ESI”)1. If a complaint is not resolved to the student’s satisfaction, the student will, as soon as possible after the student’sdiscussion with the school Director, submit the complaint on a Student Complaint Summary form to the StudentRelations Specialist, ITT/ESI, 13000 N. Meridian Street, Carmel, Indiana 46032-1404, telephone (800) 388-3368.2. Within ten (10) days after receipt of the student’s written letter of complaint, the Student Relations Specialist, ITT/ESI,or designee will reply to the student in writing, specifying what action, if any, ITT/ESI will undertake.STEP THREE - Contact the StateIf the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint withthe Massachusetts Department of Higher Education and/or the Massachusetts Attorney General’s Office, Public Inquiry andAssistance Center. The Massachusetts Department of Higher Education’s address is One Ashburton Place, Room 1401, Boston,MA 02108-1696, telephone (617) 994-6950, Web site address, http://www.mass.edu/ . The student must contact the Departmentof Higher Education for further details. The Massachusetts Attorney General’s Office is located at One Ashburton Place, Boston,MA 02108, telephone (617) 727-8400, Web address http://www.mass.gov/.STEP FOUR - Contact the Accrediting CouncilIf the complaint has not been resolved by ITT/ESI to the satisfaction of the student, the complaint may also be referred to theAccrediting Council for Independent Colleges and Schools, 750 First Street, NE, Suite 980, Washington, DC 20002-4241,telephone (202) 336-6780.I have been given a copy of the ITT/ESI Student Complaint/Grievance Procedure. I have read and understand my rights and responsibilitiesunder it. I understand that if I have a complaint, I should use the procedure outlined above._____________________________________________ _________________________________________________Signature Date Print Name Class NumberCOMP 25 REV. 09/11 MASSACHUSETTS“ITT” is a registered mark of and is used under license granted by ITT Manufacturing Enterprises, Inc.