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Sister says goodbye after 30 years - West Hertfordshire Hospitals ...

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S T A F F N E W S L E T T E RNHSOn theHemel Hempstead and Watford <strong>Hospitals</strong>PulseNews and views from St Albans, Mount Vernon,<strong>Sister</strong> <strong>says</strong> <strong>goodbye</strong><strong>after</strong> <strong>30</strong> <strong>years</strong>I S S U E 1 6 • S U M M E R 2 0 0 2Friends and colleagues gathered to say a fond farewell to <strong>Sister</strong> Rosemary Graverwho retired <strong>after</strong> <strong>30</strong> <strong>years</strong> service at Watford General.Rosemary began her nursing career at Mount Vernon in 1959and left in 1966 to start a family. She returned to work for theTrust as nurse and then team leader for the Chest and Cardiacclinic and was appointed Outpatients <strong>Sister</strong> in 1999.Maria Nicholson, Outpatients Clinical Services Manager said:“<strong>Sister</strong> Graver has overseen many changes in the NHSthroughout her long career and has always responded to thechallenge – as many nurses do – with enthusiasm and thedetermination to ensure patients’ needs come first. Over1,500 patients a week attend the Outpatients Departmentand it was Rosemary’s organisation and team managementthat endeavoured to ensure that the clinics ran smoothly.That is quite an achievement. Although we will miss her calmpresence, we wish her every happiness in her retirement.”In her spare time Rosemary plans to take part in moreembroidery exhibitions, catch up with the gardening,indulge her passion for cooking and look <strong>after</strong> her twograndchildren, twins Jack and Jessica, who were born onFebruary 25 this year.Among her many retirement gifts was a beautiful amethystand diamond necklace and matching earrings from all herfriends and colleagues at Watford.1


Staff News2On the Pulse • Staff NewsNational ChildcareMonthThe first ever National ChildcareMonth takes place in June. Topromote and celebrate it, the Trustplans to hold an ‘indulgence’ eveningfor all staff who currently use theservices of a childminder.Parents will be invited to come along withtheir childminder on the evening of Friday21 June, and a number of therapists willbe on hand to give mini treatments.Trust staff’s children are also invited toenter an art competition. The artwork willbe displayed in the various staff canteensand will be judged at the end of June,when prizes will be awarded for the bestpictures.If you are a parent who uses achildminder, or for further details on eitherof the above, please call Barbara Leon-Hunt, Childcare Co-ordinator, on x7356at WGH, or emailbarbara.leonhunt@whht.nhs.ukStaff changes inSurgeryThe following staff changes havetaken place in the Surgical ClinicalManagement Unit:Adam Horsborough has been appointedService Manager for Theatres, replacingSue Fennell who left earlier this year totake up a new post.Maxine McVey has been appointed Headof Nursing for the Surgical CMU.Alison Pirfo has been appointed ServicesManager for Trauma and Orthopaedics.Have your say aboutroads and footpathsat Mount VernonA Health and Safety Sub-committeehas been set up to look into theproblems of roads and footpathswithin the grounds of Mount VernonHospital.Do you know of any problem areas thatneed attention? Please put allsuggestions in writing to one of thefollowing:Margaret SullivanManager,Cancer CentreRoger BangsEstatesOfficerDoreen LincolnStaffNurse, Michael Sobell HouseJane ArcherHistologyHarassment advisors appointedGolfers sign up for charityNHSA new Harassment Policy was introduced in September 2001 setting out the Trust’saim of creating an environment of equality and respect, continuing its commitmentto preventing and eliminating harassment in the workplace. An important aspect ofthis policy is the establishment of a network of “Harassment Advisors” to support andadvise members of staff who feel they have been bullied or harassed at work.Following an intensive two-day training course the 18 members of staff listed below have“graduated” as Harassment Advisors. Any employee who feels he/she is being bullied orharassed at work may approach an advisor of their choice for a confidential, no-obligationdiscussion. All the advisors have been trained especially to help – at the very least they willprovide a listening ear. More importantly they can help you think through what to do next.NAME JOB TITLE SITE TELEPHONE/CONTACT NO.Sharon Andrews Breast-feeding Advisor WGH x7366Diane Edghill Medical Secretary WGH x7506Pat Jacobs Specialist NurseSarah Jones Resuscitation Officer WGH x7218/Bleep1447Daisy Peets Medical Secretary WGH x7363Elizabeth Jones Secretary WGH x7271Susan Shipp Chaplain WGH x3134/Bleep1028Yvonne Beaumont Site Services Manager HHGH x21<strong>30</strong>Wendy Fowler SuperintendentRadiographer HHGH x23<strong>30</strong>Lynn Heather Assistant QualityAssurance Facilitator HHGH x2227Evelyn Jones Staff Nurse HHGH x2121Paula Moore Occupational HealthAdvisor HHGH x2576Carol Nolan Chaplain HHGH x2600John Salsbury Medical TechnicalOfficer HHGH x2154Marie Souter Clinical Assistant HHGH x2391Michael Griffin ODP SACH x4825Gwilym Roberts Gay Men Sexual HealthTeam Leader SACH 01727 831047Alternatively, you may prefer to contact a member of the HR or Occupational HealthDepartment. Whatever you decide, the support is there should you need it.The Genitourinary Medicine Clinic at Watford General Hospital is looking for keen golfersto enter its annual golfing competition to raise funds for the Genitourinary MedicineFoundation. The competition will take place on Friday 28 June at the <strong>West</strong> Herts Golf Club.Mary Harris, Fundraising Co-ordinator said: “Last year 28 teams entered the competition and raisednearly £4,000 which was a fantastic achievement. This year we are hoping to exceed this amountso we need people to ‘pull out all the stops’ to help us achieve this. We are also looking fororganisations to donate raffle prizes or advertise in the event programme.”Anyone can sign up for the day either as an individual or in teams of less than four at a cost of £60per person or £240 per team.For further information contact Mary Harris on x7207Enterprising staff ideasThe first batch of awards for Enterprising Ideas has been announced. Ideas included the use of theIntranet Bulletin Board to ‘recycle’ and share items of stationery and an increased recycling systemfor the Trust. The Enterprising Ideas Committee meets again on 12 June to consider the next set ofideas. Please keep your ideas coming. For further information contact Jean Hickman,Communications Department on x 7806 or email jean.hickman@whht.nhs.uk


On the Pulse • Staff NewsStaff raising concernsThe Trust is committed to achieving the highest possible standards of quality,openness and accountability in all of its practices.To achieve these ends we would like to encourage staff to raise concerns they mayhave about:● Health care matters● Working practices● Standards of service delivery● Health and safety● Bullying, discrimination, harassment or victimisation in the workplaceIf you want to raise a concern you can do one of the following:● Speak to your manager● Contact Human Resources● Approach a Trade Union representative● Contact the Chief Executive or Director of Nursing● Telephone the NHS Fraud Hotline on 08702 400 100● Contact Public Concern at Work for independent advice on 020 7404 6609● Telephone the Trust’s 24-hour Whistleblowing Hotline on 01923-244366 x3105The Whistleblowing Hotline is a 24-hour answerphone where you can confidentiallyleave a message any time of the day or night about an issue that concerns you. Theanswerphone is cleared on a daily basis by the Whistleblowing Hotline co-ordinator. Ifyou use the Hotline you will be asked to give your name and contact details to help usto look into the matter. You should indicate if you want confidentiality to bemaintained, in order that we can make the appropriate arrangements.Remember, if you have concerns we would rather hear them sooner than later.Long Service AwardsLong service award ceremonies will be taking place throughout June and July to celebrate thecommitment and dedication of long serving staff. Awards will be presented to staff whohave achieved 10 <strong>years</strong> service, followed by every 5 <strong>years</strong> served with the Trust <strong>after</strong> that.Staff who have reached one of these milestones during the year 1 April 2001 to 31 March2002 will be invited to an award ceremony where either lunch or <strong>after</strong>noon tea will beserved, and there will be a chance to mingle with other long servers and managers.ObituaryNHSIt is with great sadness that the staff of theOutpatients Department at Hemel HempsteadHospital learnt of the death of Mr Bihari Shresthaon the evening of April 25, 2002, <strong>after</strong> a longillness. Bihari was well known to the Outpatientsstaff: not only was he the husband of Neema, amuch loved member of our nursing staff, but hewas also a well liked and respected OrthopaedicConsultant who worked at Hemel Hempstead andSt Albans for a number of <strong>years</strong> until ill healthforced him to stop work.Staff who worked with him will remember him forhis politeness and courtesy and his infectiousgiggle. Neema has nursed Bihari devotedly whilehe has undergone a liver transplant at the RoyalFree Hospital and then latterly when he developedrenal failure and then oesophageal varices.Bihari leaves behind three adult children, adaughter and two sons, one of whom hasfollowed his father into medicine. Bihari diedpeacefully at the Royal Free Hospital with Neemaand his children around him. His body has beentaken home to Nepal for his funeral.I am sure you will join with the outpatients staff inextending heartfelt condolences to Neema and herchildren.Have your sayThe annual staff attitude survey will be sent out toall members of staff in June. The survey iscompletely anonymous – no one in the Trust willever see your response, only the data collated fromall respondents. Your views are important to usand taken seriously by the Trust Board. Last yearover 1,600 people responded to the survey andthis year we hope that even more staff will takepart in the survey so that their views can be heardand improvements can be made.For further information contact Susan Fay x7707or Suzanne Emerson on x2233.Happy 25th Birthday Michael Sobell HouseMichael Sobell House, thespecialist palliative care unitat Mount Vernon Hospital,celebrated its 25 thanniversary on February 14,2002. Staff and friendsattended a celebration tea partywhich included a special “cuttingthe birthday cake” ceremony.The star of the <strong>after</strong>noon wasSovereign, a shire horse. Lastyear his owner, RobertMackenzie, travelled along theGrand Union Canal fromRickmansworth to Milton Keynesin a longboat drawn bySovereign. En route theycollected a magnificent £366 forthe benefit of Michael SobellHouse.3Staff News


On the PulseNHSThe Trust Board is responsible forsetting the strategic direction ofthe organisation ensuring qualityof care and that financial targetsare achieved. Membership of theboard includes the chairwoman, chiefexecutive, seven executive directors andfive non-executive directors. The role ofthe non-executive directors is to providea local voice and external expertise inhelping to shape healthcare for the localcommunity.Barbara Saunders OBENon-Executive DirectorBarbara was a non-executivedirector with the St Albans andHemel Hempstead NHS Trust forsix <strong>years</strong>. She works as aconsumer consultant regulatinggeneral insurance providers,architects and solicitors, advisingon food policy and standards.Until January 2001 Barbara wasChair of the Financial ServicesConsumer Panel. Her passionsfor tennis and rugby competewith her daughter’s horse ridingand support for Watford’sfootball team.Ritu ChabraNon-Executive DirectorRitu manages the Multi RacialCommunity Centre in Watfordand is a member of the executiveteam of the Racial EqualityCouncil, the Council forVoluntary Services and is also aGovernor at <strong>West</strong>fieldCommunity School. Ritu has ten<strong>years</strong> management experience inthe hotel industry and is also atrained beautician andaromatherapist.Rosie SandersonChairwomanVal HarrisonChief ExecutiveRosie was Chairwoman of<strong>Hertfordshire</strong> Social Servicesbefore her two and a half <strong>years</strong>as Chairwoman of the St Albansand Hemel Hempstead NHSTrust, which led to her currentjob at <strong>West</strong> <strong>Hertfordshire</strong><strong>Hospitals</strong> NHS Trust. She is aCounty Councillor and acompany secretary for an ITbusiness where she used to be aconsultant. She is also aGovernor of two schools and theChair of a local charity, whichprovides a drop in centre andhealth information for youngpeople. Rosie has two teenagechildren aged 16 and 12 and inher spare time enjoys gardeningon her allotment and walking.Val joined the Trust in October2001 from Eastern RegionalOffice, where she wasDirector of Performance andDevelopment. Val joined theNHS in 1979 and has sinceworked in a variety of rolesincluding Chief Executive ofSouth Bedfordshire NHS Trustand Director of Planning andInformation at Islington HealthAuthority.Neil MrshallNon-Executive DirectorNeil joined the Trust from theMount Vernon and Watford<strong>Hospitals</strong> NHS Trust. He is nowretired <strong>after</strong> more than 40 Yearsin the financial sector. He is Chairof the Audit Committee, of theCharitable Funds Committee andof the Facilities ManagementGroup who oversee the Medirestcontract. He is married with twodaughters and two grandchildren,one of whom was born recentlyat Watford General.Said NamdarkhanNon-Executive DirectorSaid was born in Mauritius andmoved to the UK in 1961 where,he began his career in nursing, inColchester, eventually taking on amanagement role. He joined theTrust board from the St Albansand Hemel Hempstead NHS Trustwhere he was a non-executivedirector for over one year. Saidenjoys gardening, harvests hisown organic produce and is anavid supporter of ManchesterUnited.4


On the PulseNHSRobin DouglasNon-Executive DirectorDavid LawDirector of Strategic PlanningKen SharpActing Director of FinanceAnn DonkinDirector of ModernisationRobin was a fellow of the King’sFund, he is now a director of theOffice for Public Management,an independent developmentorganisation specialising in publicservices. He is currently Chair ofboth the National HealthAdvisory Service and Who Cares?a charity providing support forchildren in care. His wife is aconsultant psychologist andworked at Great Ormond StreetHospital for over 20 <strong>years</strong>. Awayfrom work he tries to convincehis two daughters of the joys ofmessing about on a narrow boat.David has been in <strong>West</strong><strong>Hertfordshire</strong> since 1998,previously having a joint planningrole covering acute andcommunity services. He hasbeen in the NHS for 17 <strong>years</strong> andhas spent most of his career inLondon, where he still lives. Hehas recently been able to renewhis interest in art, books andtheatre now that his two youngchildren are a little older. Timewith the family is importantoutside work and provides awelcome focus for attention.Ken Sharp is acting as Directorof Finance pending a permanentappointment to the post. Nostranger to the NHS he has 20<strong>years</strong> experience of NHS boardsfrom both Trust and HealthAuthority perspectives. Since1996 he has been a partner inBlackett Sharp Associatesproviding a wide range of healthconsultancy and interimmanagement support. He iskeen to improve managementprocesses and information tosupport clinical services, andwould love to see less time andenergy needing to be spent onmanaging financial deficit.Ann joined the NHS in 1974 hasheld a variety of roles in Londonand Eastern Region. She gainedan MBA with distinction fromLeeds University in 1997 andstudied organisational learning atHarvard/MIT in 1999. A foundingcouncil member of the Society ofOrganisational Learning (UK) whichhas global links with public andprivate sector corporations, Ann isalso a member of the Institute ofDirectors and a founding memberof the Lincolnshire TEC BusinessWomen’s Link.Gillian HooperDirector of Nursing/DeputyChief ExecutiveGillian has been in the NHS for26 <strong>years</strong>. She qualified at theLondon Hospital, specialising incritical care, prior to taking on arange of management roles. Shebecame Associate Director ofCorporate Affairs at <strong>West</strong><strong>Hertfordshire</strong> Health Authorityand spent five <strong>years</strong> as Directorof Nursing and Quality at NorthDevon Healthcare, an integratedacute/community Trust. She’snow glad to be back in<strong>Hertfordshire</strong> where she enjoysspending time with her friendsand family.Howard Borkett-JonesMedical DirectorHoward was previously theMedical Director for MountVernon & Watford NHS Trust andhas been a consultant (for 12<strong>years</strong>) at Watford in A&E. He stillretains an interest in that area,particularly in teaching and in theminor injuries unit at MountVernon. His wife is a GP andthey have two daughters atWatford Girls Grammar School.Nigel CoomberDirector of OperationsNigel joined the NHS is 1989, asan NHS Management Trainee.He has had a range of generalmanagement roles in acutehospitals in Newcastle and KingsLyn. Most recently he was aService Improvement Manager,working for the ModernisationAgency. In his spare time Nigellikes to relax with a glass ofgood wine and is an avidCambridge United supporter.Rob AllanDirector of Human Resources,(from June 2002)Rob began his career in the NHS in1979 when he joined Suffolk AreaHealth Authority. He has been afellow of the Chartered Institute ofPersonnel and Development since1992 and is currently ExecutiveDirector with responsibility forHuman Resources and SupportServices at the Thameside &Glossop Acute services NHS Trust.5


6On the PulseLynda Jackson Macmillancentre growsVal Harrison, Chief Executive, <strong>West</strong> <strong>Hertfordshire</strong> <strong>Hospitals</strong> NHS Trust; AmandaBringans, Macmillan Cancer Relief; Avril Goodwin, patient and fundraiser.Work has started on an extension to the Lynda Jackson MacmillanCentre at Mount Vernon Hospital to provide the Centre with muchneeded extra rooms and space. The £150,000 extension is beingfunded by Macmillan Cancer Relief and will help more people living withcancer.Rosemary Lucey, Clinical Support Co-ordinator at the Lynda JacksonMacmillan Centre said: “When the Lynda Jackson Macmillan Centrestarted its work in 1993, the importance of emotional support,information and complementary therapies as part of caring for people withcancer was not as widely recognised as it is now. The excellent work atthe Centre has helped demonstrate what a huge difference these servicescan make to a patient’s quality of life and their sense of well-being.”The specialist centre for information, support and complementarytherapies was set up in 1993 with funds from the Lynda Jackson Appeal,Macmillan Cancer Relief and the fundraising efforts of many supporters.Over the last nine <strong>years</strong> it has helped thousands of people with cancer andtheir families.Trust passes CNST level 1with flying coloursThe Trust has recently undergone its CNST (Clinical Negligence Schemefor Trusts) assessment and has passed at Level 1.The Trust scored 100% in eight out of nine of the standards and the assessorsplan to use some of our work as an example of good practice. The Trust willnow be eligible to work towards Level 2. This is an outstanding achievementfor the Trust and the culmination of the exceptional teamwork andproductivity of all those involved in working towards the individual standards.Congratulations to everyone who played a part in working towards thisassessment. Their commitment and hard work are very much appreciated, andhave paid great dividends in improving the quality and standard of patientcare, putting the Trust in great stead with the Commission for HealthImprovement review fast approaching.NHSCHI Review - updateThe <strong>West</strong> <strong>Hertfordshire</strong> <strong>Hospitals</strong> NHS Trust isparticipating in an NHS programme that examinesprogress and good practice of clinical governancestructures and processes by the Commission forHealth Improvement (CHI).All Trusts - primary care, ambulance and acute - take part inthe CHI Clinical Governance Review (CHI Review). Its focusis on key components that make up clinical governance -patient information and involvement, clinical risk, IM&T, etc.The CHI Review recognises that each aspect is vital in itsown right as well as supporting the development of theother components.The Review officially began in the Trust in February andculminates in July with a CHI Team visit to two or morehospital sites. The Trust is currently compiling documents,information and data for the CHI Reviews. The ReviewTeam will comprise a lead CHI Reviewer, a data analyst andprofessional colleagues from other NHS Trusts. The non-CHI part of the team usually includes a dental worker, nurseor midwife and manager, and on occasions a lay member.Trusts that have already completed the Review process havefound it helpful as it provided an independent and fairappraisal of what worked well and where their servicesneeded support or attention. The process is also anopportunity for the Trust to review its own performanceagainst the CHI Requirements. The information gatheringprocess - the first ten weeks - shows up where workingpractices or data collection are Trust-wide or applieddifferently at departmental levels or not at all.The CHI Review provides an external analysis of Trustpractices and procedures but it is the preparative workwhere staff look hard and extensively at internal anddepartmental systems that will benefit.A set of posters and an information pack on CHI areavailable and newsletters are being issued regularly.For more information or to obtain copies of the regularnewsletter, please contact Veronika Segall, Watford GeneralHospital, x7960, email: Veronika.Segall@whht.nhs.uk.Temporary transfergoes ahead withouta hitchThe Special Care Baby Unit and inpatient obstetricsand gynaecology services transferred smoothly fromHemel Hempstead to Watford on April 29, thanks tothe hard work of staff involved.The Chairman of the new Bedfordshire and <strong>Hertfordshire</strong>Strategic Health Authority has, at the request of Lord Hunt,Parliamentary Under Secretary for Health, convened ataskforce which is working to restore appropriate maternityservices at Hemel Hempstead Hospital as rapidly as possible.Membership of the taskforce includes senior representativesof local trusts and PCTs and midwifery and GPrepresentatives. The taskforce is working on theestablishment of a low-risk, midwifery-led unit in theautumn as a step towards returning these services toHemel.For further information contact Susan Fay on x7707.


On the PulseFocus on recruitmentRecruitment has become one of the biggest issues in the NHS andnowhere more so than in the Home Counties.Staff from Mount Vernon Cancer Centre at The HarlequinCentre in Watford.Marisa Valori, NVQ Co-ordinator; Niamh Fennelly, PracticePlacement Nurse, North & East Herts Trust; Sheila Dale,Senior <strong>Sister</strong>, Paediatrics.The Trust decided that its normalrecruitment routines of advertisingin the trade press, word of mouthand open days were not producingenough candidates. For three daysin March we went “mobile” andtook the recruitment bus to localsupermarket sites at Jarmen Park(Hemel Hempstead), London Colneyand Watford. The weather was lessthan hospitable on the Thursdayand Friday, but the sun shone onthe Saturday. During the three days,157 potential candidates expressedan interest in joining the Trust.These were mostly non-qualifiedhealthcare assistants andadministrative candidates, butduring the three days somequalified clinical staff expressed aninterest, including a dentist.James Moore, Recruitment Managerand Sean Mallon, Nursing andMidwifery Recruitment andDevelopment Manager would liketo thank all the members of theteam who helped over the threedays, especially those that havesince developed mild hypothermiafrom the weather.Mount Vernon Cancer Centre helda “recruitment” day at theHarlequin Centre in Watford onSaturday April 13, which proved tobe a success.Sarah Payne, Clinical NurseManager/Modern Matron, MountVernon said: “I would like to thankall the staff that helped with therecruitment day for their enthusiasmand tireless energy. We had anumber of enquiries from peoplewho were interested in working atMount Vernon, including 15responses for healthcare assistantsand ten responses for radiotherapyhelpers which made all the hardwork worthwhile.”The first pan-Herts recruitment fairin Hemel Hempstead, sponsored bythe Hemel Hempstead Gazette, wasvery successful and gave all theTrusts in <strong>Hertfordshire</strong> anopportunity to promote theirservices and job opportunities.NHSTrust receivesdisability awardThe Trust’s commitment toemploying disabled people wasofficially recognised when wereceived the prestigious DisabilitySymbol award in London onFriday 8 March.The symbol is a nationally recognisedaward, which helps organisations informthe people they employ and otherdisabled people who might be interestedin working for them, that they have apositive approach to people withdisabilities in employment.The Disability Symbol identifies that theholder has turned five commitmentsinto action. These commitments are:● To interview all job applicants withdisabilities who meet the minimumcriteria for a job vacancy and considerthem on merit.● To ensure that there is a mechanism inplace to discuss with employees witha disability at least once a year whatcan be done to ensure they candevelop and use their abilities at work.● To make every effort when employeesbecome disabled to make sure theystay in employment.● To take action to ensure that allemployees develop the appropriatelevel of disability awareness to makethese commitments work.● To review these commitments andwhat has been achieved each yearand plan ways to improve them, andto inform all employees aboutprogress and future plans.Claire Dawson, Human ResourcesAdvisor said: “Being awarded the twoticks symbol strengthens the Trust’songoing commitment to valuing theskills and abilities of disabled employees.It demonstrates that the Trust recognisesthe need to eliminate the barriers facedby disabled people in employmentwherever possible, so that they have thesame opportunities for careerdevelopment and achievement as theirnon-disabled colleagues.”Congratulationsto Rachel Cullen and Kim Sheraton onsuccessfully completing the conversioncourse and gaining a diploma innursing studies.Dawn Bailey, Senior <strong>Sister</strong>, Day Surgery,Watford said: “We are very proud ofall their hard work and achievement;we knew they could do it. Everyonefrom the unit wishes them well.”7


On the PulseNHSPharmaciststake newapproachSpot the differenceRekha Shah, Lead Pharmacist,Surgical Services presented a paperon ‘a practical approach to medicinesmanagement of elective surgicalpatients’ at a recent national HospitalPharmacists’ Conference.8The programme, which has beendeveloped with this Trust, enablespharmacists to be more involved withelective surgery patient’s medication frompre-admission to discharge. Patients areadvised to bring all their medicines,including over the counter and herbalpreparations, to the pre-admission clinicswhere the pharmacist takes acomprehensive drugs history and adviseson any changes to medication, ifrequired, before and <strong>after</strong> surgery.Allergies and intolerances are fullydocumented, pharmaceutical problemsare highlighted and the GP contacted ifthere are any queries.Rekha said: “It really helps the patientsto talk through their medication with thepharmacist at the pre-admission clinicwhere we can advise them on theirmedication. Many other hospital trustshave expressed interest in ourprogramme. Delegates at the recentconference suggested it should be usedas a national standard for pharmacyservices to surgery.”Letters to editorWe are very keen to hear yourviews.Send in your comments or lettersfor the next edition to:Eileen WhitehousePress OfficerCommunications DepartmentTrust Offices, H BlockWatford General HospitalVicarage RoadWatford, HertsWD18 OHBCCan you spot the TEN differences between the two pictures shown above?Some are more odvious than others...1. 2.3. 4.5. 6.7. 8.9. 10.NameWard/Department/: locationContact telephone numberThe first correct entry to be picked out of the hat will receive a Marks and Spencervoucher for £20. Entries must be received by Friday July 12, 2002.Send completed entries to:Eileen Whitehouse, Press Office, Communications/H Block/ Trust OfficesWatford General HospitalCongratulations to <strong>Sister</strong> C.J. Waite, from theGynaecological Theatre at Hemel Hempstead who was the lucky winner in the wordsearch competition. C.J. wins a £20 Marks and Spencer voucher.Calling all football enthusiastsWould you like to own a unique piece of soccer memorabilia and help the CTscanner appeal at Hemel Hempstead? You can by taking part in the postal auctionfor a superb “one-off” album of signed colour photographs of soccer managers andsoccer heroes. Amongst the <strong>30</strong> signed photos are football legends like Hoddle,Wenger, Robinson, O’Leary, Ranieri, Souness, Tigana, Keegan, Vialli, Kinnear and MartinO’Neill of Celtic and Alex McLeigh of Rangers. Luton fans can bid for a signed LutonF.C. shirt donated by the club to help raise funds for the appeal.Send your bids for the album or shirt, in a sealed envelope, to arrive by Friday July 12,2002 to: Pat Schofield, Voluntary Services Department, Hemel Hempstead Hospital.The highest bid for both items will be accepted.ON THE PULSE The next issue of On the Pulse will be published in September.Copy for the next issue, marked On the Pulse, should be sent to theCommunications Department; alternatively telephone Eileen Whitehouse on01923 217818 or email eileen.whitehouse@whht.nhs.ukCopy deadlines: August 23, 2002, November 20, 2002.

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