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Ryour magazine, your business, your capricornAUGUST - 2012dinner &displaysreserve yourplacetriumphanttradeshowCAPRICORN IGNITION AUGUST 2012 1

ContentsCEO Message 2Member Forum Feedback 3Triumphant Tradeshow 4Travel Exclusive 5Member Profiles 6TaT Training Dates 8Member Rides 9Supplier Focus 10TaT's a Fact 12SEMA 2012 13Reward Points 14Dinner & Display/Events 15TaT Biz 16Capricorn Classifieds 17Spot the Difference 18Word Hunter 19Publisher's General DisclaimerThe material in Ignition is for general information only.Before acting on material you should consider therelevance of it to your own circumstances and, if necessary,take professional advice.While reasonable care has been taken to ensure materialis accurate at the time of publication no representationor warranty is given as to the accuracy, completenessor reliability of material. To the fullest extent permittedby law Capricorn, its officers, employees, agents, andrepresentatives disclaim any liability to you or any otherperson for any loss or damage connected with: (i) relianceon material in Ignition; or (ii) inaccuracy, error or omissionin material in Ignition.Capricorn, Capricorn…it’s just easier!, Ignition, CapricornTravel, Capricorn Mutual and the boomerangs device aretrademarks or registered trademarks of Capricorn.If you have any news or information that you thinkwould be of interest to your fellow members, pleasesend the information to Capricorn via fax on 1800 227329 (Australia) or 0800 993 130 (RSA) or email ignition@capricorn.coop.Capricorn Society LimitedACN 008 347 313Postal Address: Locked Bag 436, Victoria Park WA, 6979Editor: Vick Skivinis Email: ignition@capricorn.coopRegistered Office Australia:172 Burswood Road,Burswood, WA, 6100Phone (08) 6250 9500Fax (08) 6250 9569General Enquiries 1800 999 233Members Freecall 1800 EASIERSuppliers Freecall 1800 005 322Republic of South Africa Office:C/- Jan S de Villiers and Son16th Floor, 1 Thibault SquareCapetown 8000FreePhone 0800 993 129FreeFax 0800 993 130Making It Easierin 2012Greg WallWelcome to the August edition ofIgnition, I hope you enjoy what wehave prepared for you this month.Inside you will find a greatselection of Members’ stories,a little insight into our digitalprogress and some exciting traveland event offers.Our in-house travel agency haveput together some fabulousautomotive themed travelpackages, including the worldfamous SEMA exhibition, MotoGP and the Singapore Grand Prix.It is hard not to want to book allthree! You could make a familyholiday out of any of them andtreat yourself to a well-earnedrest. Remember, your RewardPoints can be used to pay fortravel placed on your CapricornAccount.Back in the April edition ofIgnition, I introduced theCapricorn 5Cs strategy to you,which focuses on:• Capricorn Mutual• Core business functionality• Costs across the business• Capital management• Culture at CapricornI am pleased to report we aremaking substantial progressin these areas, and you will seesome tangible examples of thisvery soon.The September edition ofIgnition will provide specificdetails on our performanceacross these areas of focus, so Iencourage you to look out for it.It is imperative you know whatis going on in your business, andas a Member, you own a piece ofCapricorn, so you should knowwhat is going on here too.Once again, thank you for yourcontinued support and I lookforward to meeting you at oneof the forthcoming events.Warmest regards,Greg WallCapricorn CEOMember Feedbackwe are listening!Last month’s feedback feature looked at on-boarding suppliers and this month,as promised we will look at your digital demands.Recent feedback you have provided suggests you are wanting us toupgrade our digital services.We have already made progress with this and are usingelectronic methods, notably email for promoting events.If you would like to receive email communicationsabout Capricorn Events, simply email us atcslcustomerservice@capricorn.coop and let usknow. Don't forget to include your Membernumber and business name as a reference.We are also well advanced with the development ofa brand new Capricorn website that looks fantasticand promises to be easier to navigate & faster to use.Watch this space…AD_AUS_SEPT12_IGN_HP_AD_AUS_SEPT12_IGN_HP 06/07/2012 09:03 Page 1Battery reconnection procedureSubaru Forrester 2.5l 2008 -11AD124943¡ Switch ignition ON¡ Wait 10 seconds¡ Start engineElectric windows and sunroofElectric window, driver’s door - with one touchautomatic function¡ Close drivers door¡ Switch ignition ON¡ Lower window to half open position¡ Lift and hold window close switch to fullyclose window. Continue to hold switch for 1second¡ Check window operates correctly¡ Switch ignition OFF1300 764 432 - www.autodata.com.au2 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 3AD_AUS_SEPT12_IGN_HP

M E M B E R N E W STriumphant TradeshowWagga WaggaThe recent tradeshow held in Wagga Waggawas so successful it even made the localpress!Capricorn Member Todd Hardy, of Hardy’sGarage in Grenfell, got his picture in thepaper and a bag full of goodies when hewon the lucky door prize, thanks to BarclaysRadiators who kindly donated one of theprizes.Over 100 Members and Preferred Suppliersattended the tradeshow organised by AreaManager Kelly Jobson. Attendees sharedbest practice and took advantage of somevaluable networking opportunities, as well astradeshow specials.Preferred Supplier, Noel Comerford's AutoParts, brought a technical representative into help with product questions and RiverinaCV Centre brought along a golf buggy that ispart of their product range.“You cannot beat the value of face to facecontact between Members and Preferredsuppliers. We were really pleased with theturnout and it is a great way to introduceMembers to each other” said Kelly.The tradeshows are fantastic events and allowMembers to find out even more about whatis going on in the industry. For many it canbe difficult to get out and about with thepressures of running a business, as wellas family commitments. The amount ofdowntime available can be very limited.For a list of future events see page 15.19 OctOber – 25 OctOber 20126 night packages include:staY: 6 nights at the 4 star Furama Bukit Bintang in a deluxe room including breakfast dailytickets: Moto GP 2 day pass and 1 complimentary pass to the practice session2 Day ‘F’ Grandstand Pass $295.00 or 29,500 Reward Points per person2 Day ‘K1’ Grandstand Pass $304.00 or 30,400 Reward Points per person2 Day Main Grandstand Pass $322.00 or 32,200 Reward Points per person5 night package19 - 24 september 2012- 5 nights accommodation - 3 day F1 Grand Prix ticket - Private airport transfers -staYing at rOYal plaZa - 4.5 starBay GrandstandStamford GrandstandPit Grandstand$1734.00 per person or173,400 Reward Points$2134.00 per person or213,400 Reward Points$2724.00 per person or272,400 Rewards PointsstaYing at parkrOYal - 4 starBay GrandstandStamford GrandstandPit Grandstand$1192.00 per person or119,200 Reward Points$1592.00 per person or159,200 Reward Points$2182.00 per person or218,200 Rewards Points*Prices are per person based on twinshare accommodation, include 3 day ticket to F1 Grand Prix and privatereturn airport transfers. Prices DO NOT include airfares. Valid for travel 19 Sep 2012.Prices are subject to availability and can change without prior notice.Bookings maybe subject to compulsory credit card fees& service charges imposedby the agent.* Prices are per person based on 6 night’s twin share accommodation at Furama Bukit Bintang in a Deluxe Room including daily breakfast and 2 Day Moto GP tickets. Package also includes 1 complimentarypass to the practice session on the 19 October 2012. Valid for travel from: 19 – 25 October 2012. Excludes airfares and return airport to hotel transfers & return hotel to Sepang Circuit Transfers. Bookingsmaybe subject to compulsory credit card fees & service charges imposed by the agent.cOntact capricOrn traVel FOr Further detailsFREEcall 1800655077 or email travel@capricorn.coop4 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012Capricorn Travel Australia Pty Ltd / ACN 008 926 645 / Licence No. 9TA164 / www.capricorn.coop5

Member ProfilesAt Capricorn, we never lose sight of the fact that we exist forand because of our members. We put the spotlight on threeof your fellow members.AustraliaMember name: Barry Mills & Co. Paint &Panel RepairsLocation: Ipswich, QueenslandType of business: Panel & PaintNumber of employees: 16Number of years in operation: 30Number of years as Capricorn Member: 12How did you first hear about Capricorn?We were actually at a business functionand were approached by a Capricorn AreaManager who explained all of the benefits tous.How has being a Member benefited yourbusiness?As soon as you mention you are a Capricornmember to suppliers and other people in theindustry, you are accepted straight away andthere are no issues concerning finance orcredit.How do you use your reward points?At the moment, we are saving them up.Have you attended any Capricorn events?We have attended a variety of events inthe past but due to our increasing businesscommittments we have not had the chancelately.What is a recent business achievement?We have recently upgraded a lot of ourequipment including a measuring machine, aircompressor, IRT dryer and new computers forour office.A tip (technical or otherwise) you wouldlike to share?We encourage you to put apprentices on. Wecurrently employ three apprentices includingour grandson!What is the best thing about being in theautomotive industry?It's a challenging and competitive industrywhich makes our work very rewarding.My Capricorn membership means......we have a comforting feeling knowing wecan rely on Capricorn.New ZealandMember name: North Shore Car ClinicLocation: Glenfield Auckland, NZType of business: Mechanical WorkshopNumber of years in operation: 4Number of years as Capricorn Member: 4How did you first hear about Capricorn?When we took over North Shore 4 years ago,the previous owner was a Capricorn Member sowe decided to continue on with membership.How has being a member benefited yourbusiness?We couldn't be happier! Having everythingon one system and one account at the end ofthe month is great. We get instant access totop name suppliers and we have the benefit ofearning reward points.How do you use your reward points?At the moment we are saving them up.Have you attended any Capricorn events?Unfortunately we have not yet had the chanceto attend any events.A tip (technical or otherwise) you would liketo share with other members?Help is the key. One of our owners was withMercedes Benz for 25 years and has a lot ofknowledge and experience on these vehicles.He is always happy to help and even helps outother automotive business when they call.What is the best thing about being in theautomotive industry?The work we do is our passion, our hobby andmost importantly, we enjoy it.What is a recent business achievement?We have recently purchased some newequipment for our workshop.My Capricorn membership means......so much. Simplified accounting, having theopportunity to network and form relationshipswith other Capricorn Members, and being ableto coordinate everything easily.South AfricaMember name: NUF Auto ElectricalLocation: Richards BayType of business: Automotive and fuel injectionNumber of employees: 4Number of years in operation: 22Number of years as Capricorn Member: 9How did you first hear about Capricorn?Capricorn was recommended to us by anotherautomotive business in our area. They said thebenefits were fantastic for their business sowe looked into becoming members.How has being a member benefited yourbusiness?It is a huge benefit to us having instant creditwith suppliers. We also get very competitivepricing when we mention that we areCapricorn members.How do you use your reward points?For the moment we are saving our rewardpoints.Have you attended any Capricorn events?Unfortunately we have not been able toattend any events however, I think we shouldhave a golf day in Kwa Zulu Natal!Do you use any other Capricorn services?We use Purple Pages regularly in theworkshop. We find it very handy and easy touse.A tip (technical or otherwise) you wouldlike to share with other members?Ensure that you have all of the relevantinformation on a vehicle before you attemptto work on electronics.What would you say to someone who isconsidering joining Capricorn?There are so many benefits, you have nothingto lose!6 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 7

MaximisingLabour OutputQueenslandBundabergTuesday 21 August 20127.00pm - 10.00pmToowoombaWednesday 22 August 20127.00pm - 10.00pmTweed HeadsThursday 23 August 20127.00pm - 10.00pmMackayTuesday 13 November 20127.00pm - 10.00pmTownsvilleWednesday 14 November 20127.00pm - 10.00pmCairnsTuesday 15 November 20127.00pm - 10.00pmACTCanberraTuesday 30 October 20127.30pm - 10.00pmTaT Training Dates AustraliaWestern AustraliaAlbanyTuesday 4 September 20127.00pm - 10.00pmBunburyWednesday 5 September 20127.00pm - 10.00pmMandurahThursday 6 September 20127.00pm - 10.00pmVictoria ParkThursday 27 September 20127.00pm - 10.00pmVictoria ParkFriday 28 September 20127.00pm - 10.00pmSouth AustraliaHackneyTuesday 28 August 20127.00pm - 10.00pmMawson LakesWednesday 29 August 20127.00pm - 10.00pmGlenelgThursday 30 August 20127.00pm - 10.00pmNew South WalesBathurstWednesday 24 October 20127.30pm - 10.00pmLiverpoolThursday 25 October 20127.30pm - 10.00pmWagga WaggaWednesday 31 October 20127.30pm - 10.00pmLismoreTuesday 20 November 20127.30pm - 10.00pmMaitlandWednesday 21 November 20127.30pm - 10.00pmMember RidesThis month's ride comes to us from Ross Nicastri,Managing Director of Frank's Auto Parts in New SouthWales. When he's not at work, Ross is following hispassion of speedway racing with his son Ben, in thesetwo amazing rides.We have two identical Dirt Late Model Speedway cars,they were both purchased from MasterSbilt Race Carslocated in Crothersville IN USA, I race one of them myselfand the other is raced by my son Ben.We both race most weekends from the start of Octobereach year through until the end of April throughout NSW,during that period we often travel to a number of otherstates across Australia racing.I will be racing another identical car in the USA from the19thof June through until the 23rd of July 2012 duringthat period I hope to compete in around 12 different racemeetings.Plans for our next season of racing in Australia are thatwe will race from the start of October through until lateDecember on a weekly basis all across NSW, we will thentransport both cars across to WA to compete in 6 nightsof racing across 3 weekends that will include the 2013-2014 Australian Championships on the 11th & 12th ofJanuary.The cars will then be transported back to race in the NSWChampionship at Goulburn Speedway on the 19th ofJanuary.Model/Year: MasterSbilt USA 2012 Dirt Late ModelCountry of origin: USAEngine size/type: 430 Cubic Inch All Aluminium built byCornett Race Engine of Sumerset KY USAHorsepower: 800Torque: 660 Ft LbsTransmission: Burt Direct DriveDiff: Bulldog Magnesium Quick ChangeWheels/Tyres: 14” wide Aluminium wheels withAmerican Racer Dirt Track TyresDo not miss out on this great opportunity to ensure your team are as passionateabout your business as you are! TaT are very confident in this approach and offer amoney back guarantee for attendees who do not get any value from this event.If you have any queries, or you would like to register your interest, please contactthe events team on 1800 EASIER (327 437) or e-mailevents@capricorn.coop.If you think your ride has what it takes to be published in Ignition, please email yourdetails to the editor at ignition@capricorn.coop. Ensure you include the subject line as‘Member Rides’. We look forward to featuring your ride!8 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 9

Supplier FocusEach month we invite suppliers to provide a profile as a service to members.institute of Automotivemechanical engineersLocation: Auburn, New South WalesZones serviced: Australia nationallyNumber of years as a Capricorn Preferred Supplier: 20Website: www.iame.com.auBackgroundThe Institute of Automotive Mechanical Engineers or IAME, is one of Australia'speak professional automotive associations. IAME was first established in 1933and was formalised in 1936. They employ 27 full time employees in addition to85 part time trainers, assessors and examiners. IAME maintains an ongoingpresence in a number of national and State based industry bodies includingAuto Skills Australia (ASA), Auto Refrigeration Council (ARC), Office of FairTrading NSW (OFT NSW), Auto Skills Queensland (ASQ), Automotive TrainingBoard NSW (ATB NSW), Engineering and Automotive Training Council (EATC).PROdUCTS AND SERVICES• Training, Trade Nights, Tools, Specialised Equipment, Software, PrintShop Stationery, Banking Services, and Member Benefits.• Training for Competency i.e. Common Rail Diesel – Module One andwe also offer Training for Qualification i.e. AUR 20705 Certificate II inAutomotive Mechanical Air Conditioning.PENRITH AUTO PARTS PLUSLocation: Penrith New South WalesZones serviced: NSW and ACTNumber of years as a Capricorn Supplier: 1Website: www.penrithautoparts.com.auDISTRIBUTION CHANNELSNationally throughout Australia.BENEFITS TO CAPRICORN MEMBERSOur exclusive and innovative products or services are generally offered toCapricorn Members first. Capricorn Members have the option of utilising theirCapricorn account for payment of big ticket items (payment can be spreadover several months). Products sold to Capricorn Members are always sourcedfor quality and priced to benefit the Capricorn Member.Davis Distributingpty. ltd.Location: Arndell Park, New South WalesZones serviced: Sydney and rural NSWNumber of years as a Capricorn Supplier: 25Website: www.clubevolution.com.auBackgroundDavis Distributing is a wholesale supplier, servicing automotive workshops.Davis Distributing was established in 1983 and employs 25 staff. DavisDistributing has won a number of awards including, Supplier of the Year tothe Shell Auto Care Workshops, Wynn’s Distributor of the Year on multipleoccasions, and Capricorn Million Dollar Supplier.Products and ServicesDavis Distributing stock a full range of Wynns products, which is now theleading global manufacturer of automotive chemical products, equipmentand related workshop programmes. It serves customers in over 100countries worldwide through sixteen international subsidiaries and anextensive distribution network. Today approximately 95% of the Australianproducts are locally manufactured. Davis Distributing have recently becomea major distributor of Hi-Tec oils and lubricants which allows our customersto enjoy the convenience of a one stop shop supplier. Add to this Tomcataerosols and chemicals, a customer retention program which includes24/7 roadside assistance and SMS service reminders and Auto Protectaftermarket programs and Davis Distributing makes an attractive businesspartner.MOTOSPECSLocation: MelbourneZones serviced: NationalNumber of years as a Capricorn Supplier: 12Website: www.motospecs.com.auDISTRIBUTION CHANNELSDavis Distributing service most parts of New South Wales from our ArndellPark office, with our country and coastal customers enjoying promptservice from Orange and Newcastle warehouses. Wynns and Hi-Tec brandedproducts can be found Australia wide through a network of Distributors.BENEFITS TO CAPRICORN MEMBERS• Faster service and competitive prices.• 24 hour order turn around and delivery.• Wynn’s Profit Systems and service equipment• Auto Protect aftermarket programs.• Club Evolution 24/7 Road Side Assist Program.• Customer messaging and retention program.• Generous incentive/travel program• Fortnightly call cycle from an experienced sales team.• A ‘one stop shop’ supplier to the industry.BackgroundPenrith Auto Parts Plus was established in January 2009. In 2012, the companypurchased a larger factory and relocated the business. Penrith Auto Partssupply used auto parts for cars, vans, utes and 4x4s from the mid 90s tocurrent models. All parts are cleaned and tested to ensure they are of thehighest standard and are backed up with a warranty to suit. Penrith Auto PartsPlus employ six staff and had the honour of being an MTA 2011 dismantlerof the year finalist.BackgroundMotospecs is a specialist automotive parts program developer and marketerfor under vehicle and under bonnet aftermarket products includingautomatic transmission, differential, power steering, manual transmissionand 4x4. Focused on customer satisfaction, Motospecs provide qualityspecialised parts to the market under the Drivetech brand. Drivetech has along established reputation for delivering the highest quality service parts.Backed by a specialised technical team, extensive product managementexperience, considerable attention to detail and excellent customer service,Drivetech customers gain an outstanding experience no matter whatproduct they purchase.PROdUCTS AND SERVICESSome makes and models are continually dismantled:• Holden - including Commodore, Rodeo, Colorado, Astra, Jackaroo, Zafira,Barina, and Cruze• Ford and Mazda - including Falcon, Courier, Bravo, B2600, BT50, Ranger,T ribute, Escape and Raider• Nissan - including Pulsar, Pathfinder, Navara, Xtrail and Patrol• Mitsubishi - including Pajero, Express, Magna, Mirage and Triton• Toyota - including Hiace, Hilux, 4 Runner, Rav 4, Camry, Tarago, Corollaand Kluger• Chrysler - including Voyager and Grand VoyagerDISTRIBUTION CHANNELSDrivers deliver to the Sydney metropolitan area daily and larger couriercompanies are used to deliver to most other destinations overnight.WHAT BENEFITS DO YOU OFFER CAPRICORN MEMBERSWith access to well over 500,000 parts through a state of the art computerinventory system, Penrith Auto Parts Plus are able to supply Capricornmembers with used auto parts of the highest quality at a competitive pricewith a warranty option to suit their needs.DISTRIBUTION CHANNELSDrivetech distributes to Capricorn members nationally via warehousesin Brisbane, Sydney, Melbourne, Adelaide and Perth. Each warehousefeatures an expert sales and parts interpreter team that ensures customersatisfaction via delivering the right parts as quickly as possible.BENEFITS TO CAPRICORN MEMBERSDrivetech provides a market leading service covering manyspecialists’ ranges; we offer Capricorn member’s simplicity,specialist expertise, value and service. Our customer first culturewill guarantee your satisfaction when you buy from Motospecs.Products and Services• Drivetech Automatic Transmissions - overhaul & repair kits, hard parts,frictions, bands, electronic solenoids, sensors, switches and shift kits.• Drivetech Differential - kits, crown wheel and pinions, LSD hemispheresand service components for a variety of vehicle applications• Drivetech Manual Transmission• Drivetech Specialist Tools• Drivetech Oil Coolers• Drivetech Accessories• Drivetech Power Steering• Drivetech 4x410 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 11

‘s a factproblem solvingFORBA03414FORD BA20036 CylindersCustomer ComplaintiNvites yOu tOLosing accessories.Problem SummaryWhen the key is turned to start position and released, the keydoes not spring back to the full ignition and accessory position.Diagnostic SequenceChecked the operation of the ignition switch and key.The key felt very rough and would not come back to accessories.The fault was isolated to the ignition switch electrics internallycollapsing.Fault DescriptionThe electrical part of the switch will not come out, only thebarrel and key assembly.Through Ford, the part is only available by purchasing thecomplete steering column assembly.Fault SolutionA second hand part was located.The original barrel and key assembly was fitted to thereplacement column and refitted to the vehicle.No programming was required because of the use of the originalbarrel and key assembly.Recommended TimeLabour time was 3 hours, taking into account research time,location of parts and actual time spent fixing the problem.29 Oct - 3 NOv, 2012Las vegas cONveNtiON ceNteR, Nevadaaccess the industry’s brightest minds and hottest products under one roof | experienceover 1,500 new products | Network with more than 2,000 exhibitors including 500first-timers | attend over 50 business seminars | discover ways to expand sales and profitsSource inspiration for business development.tips forideas divisionWhen acquiring a second-hand column make sure it is identicalto the original because there is a difference between models.It is the barrel and key housing that varies and the barrels will notinterchange.Make sure the second-hand unit is not in the steering lockedposition without the barrel and key, because this becomesimpossible to unlatch unless you release the pin.Correct positioncolumn unlockedexperience Las vegas in style:5 nights’ accommodation on the famous Las vegas strip, staying at the beautiful Paris Hotel!4 day pass to seMa and aaPeXd inner at the Harley-davidson café on tuesday 30 October 7 – 9pm(includes 2 hour open beer, wine and soft drink bar, Harley Souvenir Shot Glass with a specialty shot)cONtact caPRicORN tRaveL fOR PRices aNd fLigHt avaiLabiLity.cost to attend is $745 or 74,500 Reward Points (flights not included).PRices dO NOt iNcLude aiRfaRes. PRices aRe subject tO avaiLabiLity aNd caN cHaNge witHOut PRiOR NOtice.bOOkiNgs Maybe subject tO cOMPuLsORy cRedit caRd fees & seRvice cHaRges iMPOsedby tHe ageNt.Check TaT’s a fact FORBA04414FREEcall 1800655077 or email travel@capricorn.coop12 CAPRICORN IGNITION AUGUST 2012Capricorn Travel Australia Pty Ltd / ACN 008 926 645 / Licence No. 9TA164 / www.capricorn.coop

Before you do this…you needto showand tellMost customers know nothing about cars. Butthe less they know the more worried they canget about repairs and their costs.If you keep them in the dark, you will lose their trust, and you couldlose them as a customer. Nothing breeds distrust of a workshopmore than silence, or poor communication. Loyalty comes withconversation.Workshops can start winning back customer trust by talking themthrough the repair process so that they feel they have a level ofcontrol over the situation.The way you communicate to your customer is equally as importantas the actual repair work done on their car. You may well be ableto fix a complicated issue on a vehicle but if you fail to keep thecustomer informed on the progress of the repair, it’s very likely thatthey will drive away unhappy with their experience. And if you don’ttell your customers about all the work you have done on their car,how will they ever know how good you are at your profession.Good communication is simple It’s about keepingyour customers in the loop. Never assume that your customersknow what you are doing or what is really wrong with their car.Everything needs to be explained very clearlyAs a general rule if the customer starts calling your workshopto find out what’s going on with their car repair, it’s a sign thatthey are getting frustrated. It might already be too late to savethat customer. The reason they call the workshop is that they areuncertain about something, and that means you have failed in yourcommunication.Uncertainty or lack of understanding is acause of mistrust Good communication begins themoment the car is driven into the workshop and should continueright through the repair process. When the car is ready to be pickedup, there should be no misunderstandings about the size of theinvoice and the customer should know, to the last nut and bolt,what has been done to their vehicle.So here’s the challenge… In the next four weeks, giveyourself a target to develop your communication skills to restoreyour customer’s trust in your workshop.The place to start is:www.tatbiz.net.au/capricornJust go for it!Training forbetter businesswww.tatbiz.net.au/capricornCapricorn ClassifiedsClassifieds Advertising GuidelinesDo you have a business for sale, equipment that you need to get rid of, or are you just looking for a part that you haven’t beenable to find? If the answer is yes, then you should advertise in the Capricorn Classifieds, it’s FREE to do so. See below for details.• The Capricorn Classifieds are for Capricorn members to advertise to Capricorn members only and payment is to be organisedbetween advertiser and purchaser.• Parts or equipment that relate to your business only may be advertised.• Businesses for sale may be advertised.• Cars for sale cannot be advertised.• Your advertisement will only be published in the edition of Ignition that is stated on the online form.• No pictures to be submitted.• No positions vacant.• By submitting the Online Capricorn Classifieds Ad Form, you acknowledge that the price of any goods or services shown isinclusive of GST or VAT.Mechanical Workshop,South Coast, NSWFully equipt workshop with one 4post hoist& one 2post hoist,turbo parts washer andsmart parts washer all tools and scann tool.$40k-$45k. egan@nowraautomatics.com.auSuspension Franchise,Mandurah, WAWell established suspension franchiseavailable in beautiful Mandurah, 1 hour southof Perth. Great opp. to join iconic brand.Email: franchising@pedders.com.auMechanical Workshop,Northern Sydney, NSWBusy 2 bay WS, est. 10yrs. Large long termcustomer base. Long lease. T/O $1M p.a. G/P$250k p.a. Sell $850k+ stock & equip.Ph: Daniel +61 402 477 744Importer/Distributor, NZAutomotive & forklift LPG/CNG ConversionEquip. stainless ignition leeds, inject fuelcleaners. Est. over 30 years. NZ widedistribution. $140k+SAVPh Michael: (06)758 3095Dyno, Mittagong, NSWMainline Dyno, 500hp 2wd,4.5 years old in excellent condition withminimal useage. Model : 2WD500TTR$29,999 ONO. Ph: (02)4871 3030Mechanical Workshop,Mid North Coast, NSWAuto service and repair business locatedon the mid north coast. Price includes 3bedroom house and equipment. $320,000+ SAV. Ph Rodney: (02) 6556 3100Auto Electrical, Orbost, VICLong est WIWO business and freeholdExcellent T/O, services rural sector,Govt departments, trucks, farm equip.4WD installation/repair and air cond.Lge premises, 3 bay WS. POA.Ph: Darren (03) 5154 1105Auto Electrical, Lower Hutt, NZSmall well est. Genuine reason for saleOperating since 1993, 10yrs in currentlocation. Main road location. Excellentlease terms. POA.gunmetal@hotmail.co.nzPh: 0212422617Mech./Electrical Workshop,Lower Hutt, NZWell est. business 23yrs. Lge customerbase. European car specialist. Diagnostics,electrical & mechanical. Well equ. WS.Scantools, 2 hoists. Leased premises. Loyalexperienced staff. Suit 2-3 technicians.Ph John : 045860200 or 0275 374 838How to Advertise in the Capricorn ClassifiedsMechanical Garage,North East VICLocated in main thoroughfare. Busy mech.repair business, only local fuel sales servicingthriving tourism region. Cafe. Suit multiplebusiness enterprises.Ph: Gary (03) 5722 2663Parts Cleaner, Preston, VICGrease Monkey Ultrasonic Parts Cleaner,hardly used, well looked after, $9,500 onoPh: (03) 9484 7838 email:sales@statewideauto.com.auAuto Electrical Business,Southern Fleurieu Peninsula, SASmall excellent clientele, Latest A/C machine,Ultrascan, est 12yrs, growing area, low o/heads, POA. Ph: Brenton 0408 798 672Mech. & Parts Business, NSWOwner retiring, great opp. to take over est.business. Low cost entry into business,suit mechanic or automotive sales person.Enquiries Ph: 0419 349 585Mechanical WorkshopSE Melbourne, VICFully equipped workshop including alltools and 2 hoists. Good income and goodclientele. Excellent location, affordable rent,long lease. Priced to sell $39,500.Ph: Marten 0411 895 663Capricorn Classifieds is provided solely for the convenience and information of Capricorn Members. Capricorn does notprovide any endorsement in respect of the Classifieds and does not assume or accept any responsibility or liability inrelation to the content of or concerning the Classifieds.1. Email classifieds@capricorn.coop with the following details: your Member number, business name, contactdetails and details of your advert (no more than 30 words).2. Capricorn must receive your classified by the 16th of the month preceding the publication month. If we have notreceived your classified by this date it will be published in the following month.3. Check out your ad and fellow members’ ads in the next edition of Ignition.C L A S S I F I E D S16 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 17

FUNZONESpot thedifferencewordhunterFUNZONEHave a close look at these two photos andsee if you can spot the five differencesbetween them.Note the differences down and either faxor email the answers to us to be in therunning to win 2,000 Reward Points forfirst prize and 1,000 Reward Points forsecond prize. Capricorn is now rewardingwinning entries received via email bydoubling the Reward Points.Email your answers toignition@capricorn.coopor fax your answers to 1800 227 329(Australia) or 0800 993 130 (RSA).Entries must be in by 31st August 2012.Good luck!Welcome to Word Hunter! The 15 listed words at the bottom of the page are hidden in thejumble below and could be printed horizontally, vertically, diagonally or even backwards. Takesome time out and see if you can find all 15 wordsGood luck!1. ________________________________2. ________________________________3. ________________________________4. ________________________________5. ________________________________Member # ________________________Email ____________________________July Winners1st Prize – 4000 Reward PointsPerry's Auto Centre2nd Prize – 2000 Reward PointsCoastline Auto ElectricalJuly AnswersValve hole missing from wheelSpanner missingPost changed colourWheel off trolley missingLogo missing from shirt*Featured photograph - Total Auto Care, Western Australia.alignmentplatealloypolishcarracecompoundstarterdynosteelelectrictreadmobileweldparts18 CAPRICORN IGNITION AUGUST 2012 CAPRICORN IGNITION AUGUST 2012 19

You can count on...Capricorn MutualYour Insurance AlternativeFree Call: 1800 007 022 Free Fax: 1800 833 790 (Australia)Free Call: 0800 555 303 Free Fax: 0800 555 403 (New Zealand)www.capricornmutual.comCapricorn Mutual Limited | ACN 104 601 194 | AFS Licensee 230038 | PO Box 656, Welshpool DC WA 6986 | info@capricornmutual.comYou should consider Capricorn Mutual Limited’s Product Disclosure Statement (PDS) before deciding whether to join. You can obtain a copy of the PDS by ringing 1800 007 022 (Australia)or 0800 555 303 (New Zealand) or download the PDS from www.capricornmutual.com. This advertisement is not an offer to issue a financial product. An offer of membership ofCapricorn Mutual Limited and the protections it offers to members is at the discretion of Capricorn Mutual Limited and will only be considered on receipt of the required application forms.Capricorn Mutual is currently available to Australian and New Zealand Capricorn Society members only.