summary of pending customer complaints of rcf built coaches

35 12/129 CDO/SBC Vibhu Anand 09810318271 15.11.12 10153 LWLRRM,10155LWSCZAC36 12/125 CDO/NDLS Ston india Satish 09999030514 10.11.12 10943 LWACCN37 12/178 Sr.DME/SDAH Amit Ramesh-09216966779 21.02.13 11110(LWACCN)

19 Dy.CME/KPA 12.11.12 Silent Block Basant Rubber 22.11.12 C20 CDO/JP 21.11.12 U/S Watertank Manoj 29.11.12 C21 CDO/RNCC 13.12.12 WSEE Darsan 13.12.12 C22 CDO/RNCC 13.12.12 WSEE Chanda&Chanda 13.12.12 C23 CDO/ADI 18.12.12 Passangeimmunity Satluj 11.12.12 P24 CDO/JBP 19.11.12 Buffer Hemco 31.12.12 C25 CDO/RNCC 22.12.12 WSEE Chanda&Chanda 02.01.13 C26 Sr.DME(C&W) /Dhanbad 21.12.12 Lower Bearth Savitri Engg. 08.01.13 C27 Sr.DME(Chg) /Delhi 20.12.12 Spring G.B. Spring 08.01.13 C28 CDO/DEE 13.01.13 Buffer case Atul 16.01.13 C29 CDO/RNCC 23.12.12 WSEE Darshan 23.12.12 C30 CME/RCF/RBL 27.12.12 Damper Pan India 12.01.13 P31 CDO/LKJ 15.01.13 Bio Toilet Mohan Rail 16.01.13 C32 ARM/SRC/SER 25.01.13 Brake cylinder Knoor 31.01.13 C33 Dy CME/KGPW 13.05.11 Silint Block BasanRubber 02.02.13 C34 ARM/SRC 28.01.13 Brake accelatior faviley 04.02.13 C35 CDO/JP 05.03.13 Sliding door Concept 05.03.13 P36 CESE/Hubli 06.02.13 Pantry Equipment Specturum 08.03.13 P37 ARM/SRC 08.03.13 Seats&bearths Flexofoam 08.03.13 P38 ARM/SRC 08.03.13 Seats&bearths Savitri 08.03.13 P12/1 CWM/KGPW 14.06.11 Up holistry Shivalika 08.032.13 P12/2 CWM/KGPW 14.06.11 Up holistry Manoj 08.032.13 P12/3 CWM/KGPW 14.06.11 Up holistry Amit 08.032.13 P12/4 CWM/KGPW 14.06.11 Up holistry Hanspal 08.032.13 P12/5 CWM/KGPW 14.06.11 Up holistry Gandhi Shafe 08.032.13 P

Detail of Customer Complaints Without Case No. (2011-12)Sr.No. Ref. Letter from Ref. Date Subject M/s ATR Date Remarks1. Sr. CDO/CR/LTT 04.04.2011 Vinyl Wrapping 05.04.2011 C2. Area Manager/SRC 05.04.2011 CDTS 06.04.2011 C3. Sr.DEE/TKPR 08.04.2011 Look-Out Glass 13.04.2011 C4. CDO/BBQ 21.04.2011 CDTS 26.04.2011 C5. CDO/GKP 12.04.2011 Damper 21.04.2011 C6. CRSE(Chg.)/WR 18.04.2011 DV 06.05.2011 P7. Dy.CME(C&W)/NER 05.05.2011 DV 30.05.2011 C8. Dy.CME©/Ajmer 26.04.2011 Water Tank Amit 01.06.2011 C9. Sr. CDO/CR/LTT 09.06.2011 CDTS Amit 13.06.2011 P10. Sr. CDO/CR/LTT 09.06.2011 CDTS Vibhu 13.06.2011 C11. Sr. CDO/CR/LTT 09.06.2011 CDTS Aikon 13.06.2011 C12. Dy.CME(CW)/SER/KGPW 03.03.2011 Upholestry Shivalik 14.06.2011 C13. Dy.CME(CW)/SER/KGPW 03.03.2011 Upholestry Manoj 14.06.2011 C14. Dy.CME(CW)/SER/KGPW 03.03.2011 Upholestry Amit 14.06.2011 C15. Dy.CME(CW)/SER/KGPW 03.03.2011 Upholestry Gandhi 14.06.2011 C16. Dy.CME(CW)/SER/KGPW 03.03.2011 Upholestry Hanspal 14.06.2011 C17. CDO/NZM/NR 21.06.2011 Wooden seat slates Rajendra dass& co. 25.06.2011 C18. CDO/SR/BBQ 13.06.2011 Seat Handle Flexo foam 28.06.2011 C19. Sr. DME/NCR/ALD Telephonic Vinyl Wrapping Tecno Expert 28.06.2011 C20. CDO/BBQ 28.06.2011 Vesti Slidding door JBM 30.06.2011 P21. SR/DEE/Bhilai 24.05.2011 Axle guide rubber Phonex Rubber 30.06.2011 C22. CDO/Secunderabad 11.07.20011 Slidding door JBM 22.07.2011 P23. Dy.CEE/SER/GRC 21.06.2011 Parking Brake Cylin Faiveley 22.07.2011 C24. CDO/NWR/Jaipur 30.08.2011 Wooden seat slates Flexo Foam 27.08.2011 C25. Sr.DME/chg/NDLS 10.09.2011 CDTS Amit Engg. 08.09.2011 C26. WM(C) New Bogaigaon /NFR 16.08.2011 Water Tank Amit Engg. 19.09.2011 C27. Sr.CDO/BCT 27.09.2011 CBC/Knuckle Dellner/Chennai 01.10.2011 C28. CRSE/SWR/Hubli 29.09.2011 Sliding Door JBM 12.10.2011 C29. CDO/LTT/CR 27.09.2011 Air break&disc Faively 12.10.2011 P29(B).Merged with Case no.3630. DME/Bhopal 15.09.2011 Plunger type door Air flow 12.10.2011 Cclosure.31. Sr.DME/ALD 13.10.2011 Vinyl Wrapping Techno Expert 13.10.2011 C32. Dy. CEE/Hazipur 16.09.2011 Draw & Buff Gear WSF/Kolkata 20.10.2011 C33. CDO/SCR/Secundrabad 19.10.2011 Faiveley WSP 02.11.2011 C34. Sr. CDO/LTT 01.11.2011 CDTS Amit Engg 09.11.2011 P35. Sr. CDO/LTT 01.11.2011 Sliding door JBM 12.11.2011 C36. Sr.CDO/NDLS 11.11.2011 Loading door JBM 14.11.2011 C37. Joint Inspection 09.11.2011 Water Tanks ECBT 15.11.2011 C38. Joint Inspection 09.11.2011 Water Tanks Global Eng. Ltd. 15.11.2011 C39. Joint Inspection 09.11.2011 Water Tanks Shivalik 15.11.2011 C40. E-mail from CR/LTT 08.11.2011 Installation Lever Faiveley 16.11.2011 C41. Sr.CDO/CR/LTT 15.11.2011 Vinyl Stickers Design Dialouge 18.11.2011 C42. Sr.CDO/CR/LTT 15.11.2011 WSEE Chanda & 18.11.2011 CChanda43. Sr.CDO/CR/LTT 25.11.2011 H.C.Buffer Axtone/Aikon 29.11.2011 P44 Sr.CDO/NR/NDLS 15.12.2011 CDTS Amit Engg 16.12.2011 P45 Sr.DME/ER/SDAH 26.12.2011 CDTS Vibhu 06.01.2012 C46 Sr.DME/NR/ALD 23.11.2010 Passanger ammanity Sutleg enterprise 17.01.2012 C47 Sr.DME/NR/UMB 18.01.2012 Sliding Door Mohan Tech 04.02.2012 C48 Sr.CDO/CR/LTT 15.02.2012 CDTS Vibhu 23.02.2012 C49 AExeEEngr/SER/GRC 21.02.2012 Brake Contact Drum Escorts 13.03.2012 C

Detail of Customer Complaints Without Case No. (2011-12)Sr.No. Ref. Letter from Ref. Date Subject M/s ATR Date Remarks1. Sr. DME/ER/SDAH 24/11/2010 S&B Manoj,Competent,R. 14/12/2010 PK. Fomes, P.D. Steel2. Sr.DME(C&W)/NCR/ALD 23/11/2010 M.Bag/Snack Satluj 02/12/2010 Ctable3. ARM/SER/SRC 04/10/2010 Pressure Faiveley 09/10/2010 PGauge4. CWM/JUDW 04/11/2010 Air Spring RDSO 11/12/2010 P5. Sr.DME(C&W)/NCR/ALD 14/01/2011 Reading Rail Tech 15/02/2011 CLights6. Sr.CDO/NR/NDLS 28/12/2010 CDTS AMIT 03/01/2011 P7. Sr.DME(C&W)/NR/LKO 02/11/2010 CDTS Vibhu 02/12/2010 C8. Sr.CDO/BBQ 07/02/2011 CDTS Vibhu 10/02/2011 P9. Sr.DME(Chg)/WCR/BPL 28/10/10 S&B Mohan Tech, Savitri, 05/02/2011 COto10. Sr.CDO/WR/BCT 03/11/2010 Sliding Door Mohan Tech 03/11/2010 C11. ADRM/NCR/ALD 10/02/2011 Vestibule Kiran Rubber 15/02/2011 C12. Dy.CME/WR /PL 17/01/2011 Crashworthy Knoor-Bremse 01/02/2011 CBuffer13. Dy.CME/WR /PL 07/02/2011 Rubber Pad Nirmal Agecies 03/02/2011 P14. Dy.CME/WR /PL 30/12/2010 Lateral Bump GMT India 09/02/2011 CStop15. Sr.CDO/CR/LTT 22/02/2011 Rexine Rail Master 22/02/2011 C16. Dy.CME/WR /PL 30/12/2010 Rubber Pad Basant Rubber 25/01/2011 PFactory17. Dy.CME/WR /PL 29/12/2011 Primary Bump Venus Enterprises 24/01/2011 PStop18. SSE/ECR/RNCC 14/01/2011 Damper SFT Engg. 20/01/2011 P19. Sr.CDO/CR/LTT 17/01/2011 Window Glass Rail Tech 22/01/2011 C20. Sr.CDO/CR/LTT 17/01/2011 Window Glass Aikon 19/01/2011 P21. Sr. DME(Chg)/NR/NDLS 07/02/2011 Sliding Door JBM Ind. 12/02/2011 C22. ARM/SER/SRC 24/01/2011 CDTS Amit Engg. 28/01/2011 P23. ARM/SER/SRC 15/11/2010 CDTS Powertech 23/11/2011 C24 Sr.CDO/CR/LTT 23/12/2010 CDTS Vibhu 30/12/2010 C25. Sr.CDO/CR/LTT 23/12/2010 CDTS Aikon 30/12/2010 C26. Sr.CDO/NR/NDLS 28/12/2010 CDTS Aikon 03/01/2011 C26. SSE/ECR/RNCC 14/01/2011 CDTS Aikon 20/01/2011 C27. WM/CR/MTN 16/02/2010 CDTS Vibhu 17/02/2011 C28. Sr.DME(C&W)/NCR/JHS 24/01/2011 Air Spring Ashika 24/01/2011 C29. ARM/SER/SRC 04/10/2011 Brake Disc Faiveley 09/10/2011 C30. Dy.CME/CR/CST NIL CDTS Aikon 18/03/2011 C31. ARM/SER/SRC 07/11/2011 CDTS Aikon 10/11/2011 C32. SSE/ECR/RNCC 10/12/2010 CDTS Vibhu 13/12/2010 C33. Dy.CME /NCR/ALD 29/01/2011 CDTS Darshan Enterprises 28/02/2011 C34. SSE/ECR/RNCC 14/01/2011 CDTS Darshan Enterprises 20/01/2011 C35. Dy.CME/WR /PL 30/12/2010 WSEE S.International 25/01/2011 C36. Sr.CDO/CR/LTT 29/12/2010 WSP Faiveley 30/12/2010 C37. AIO/CR/MTN 24/06/2010 Al.Water Tank Rail Fab 05/07/2010 C38. AIO/CR/MTN 24/06/2010 Al.Water Tank Amit 05/07/2010 C39. CDO/ECoR/BBS 29/01/2011 CBC Knuckel Escorts 03/02/2011 C40. Sr.CDO/CR/LTT 23/12/2010 CDTS Amit 30/12/2010 C

41. Sr.CDO/NR/NDLS 26/12/2010 CDTS Darshan Enterprises 28/12/2010 C42. Sr.CDO/SR/BBQ 12/01/2011 WSP Knorr-Bremse 14/01/2011 C43. Sr.CDO/NR/NDLS 26/12/2010 CDTS Vibhu 05/01/2011 C44. Dir/Testing/RDSO 05/09/2010 CDTS Vibhu 29/12/2010 C45. CRSE/ER 15/12/2010 Damper SFT(Gerep) 20/12/2010 C46. CDO/ECoR/BBS 23/07/2010 CDTS Darshan 23/07/2010 C47. Sr.DME(C&W)/NCR/ALD 20/07/2010 Vinyl S.K. Uniprint 23/07/2010 CWrapping48. ARM/SER/SRC 20/10/2010 CDTS Aikon 21/10/2010 C49. CWM/NFR/DBWS 05/10/2010 Speedometer Samadhan System 06/10/2010 C50. ARM/SER/SRC 07/11/2010 CDTS Darshan 07/11/2010 C51. SSE/ECR/RNCC 10/12/2010 CDTS Darshan 10/12/2010 C52. Dy.CME/WR/PL 29/12/2010 Lateral Bump Pan India 17/01/2011 CStop53. CDO/SCR/SC 17/06/2010 Smoked Glass Mayur Glass 18/08/2010 C54. CRSE/ECoR/BBS 03/08/2010 CDTS Vibhu 17/08/2010 C55. Dy.CME(Chg)/BCT 04/08/2010 CDTS Aikon 17/08/2010 C56. CDO/ECoR/BBS 23/07/2010 CDTS Aikon 23/07/2010 C57. CDO/ECoR/BBS 23/07/2010 CDTS Darshan 23/07/2010 C58. CDO/SCR/SC 11/06/2010 Leveling Stone India 02/07/2011 CValve59. CDO/SCR/SC 11/06/2010 Leveling Faiveley 02/07/2011 CValve60. Dy.CME(Chg)/BCT 04/08/2010 CDTS Vibhu 17/08/2010 C61. SSE/SF/WL/ALD 24/07/2010 CDTS Vibhu 21/07/2011 C62. CRSE/ER/Kolkata 02/08/2010 Brake Disc Faiveley 02/09/2010 C63. CDO/NR/NZM 14/06/2010 Vinyl S.K. Uniprint 28/06/2010 CWrapping64. CDO/NR/NZM 14/06/2010 Vinyl Techno Experts 19/06/2010 CWrapping65. Sr.DME/ER/HWH 21/06/2010 Vinyl Design Dialouge 03/07/2010 CWrapping66. CRSE/ECoR/BBS 22/06/2010 Vinyl Design Dialouge 22/07/2010 CWrapping67. Dy.CME/NWR/AII 20/07/2010 Bogie Frame E.C. Blade ------------- C68. CDO/NER/GKP 19/08/2010 CDTS Aikon 02/09/2010 C69. Sr.DME/ER/SDAH 18/05/2010 U/S Water Shivalik 29/06/2010 CTank70. ARM/SER/SRC 20/05/2010 Leveling Stone India 07/06/2010 CValve12/1 Dy.CME(C&W)/KGPW 14.06.2011 Seat&Berth Shivalika 08.02.13 P12/2 Dy.CME(C&W)/KGPW 14.06.2011 Seat&Berth Monaj Entp. 08.02.13 P12/3 Dy.CME(C&W)/KGPW 14.06.2011 Seat&Berth Amit Engg. 08.02.13 P12/4 Dy.CME(C&W)/KGPW 14.06.2011 Seat&Berth Hanspal 08.02.13 P12/5 Dy.CME(C&W)/KGPW 14.06.2011 Seat&Berth Gandhi 08.02.13 P

Position of wheel shellingS.No. Coach No/Type. Train No. Rail way1. 10106/LWACCN 12220 SCR/SC2. 10103/ LWACCN -do- -do-3. 10852/LWLRRM -do- -do-4. 10108/LWACCN -do- -do-5. 10109/LWACCN -do- -do-