2015-annual-meeting-onsite-program

ANNUAL MEETING PROGRAMDriving StudentSuccess Initiativesin Higher Education101 ST ANNUAL MEETINGApril 12-15, 2015Baltimore Convention CenterBaltimore, Marylandwww.aacrao.org

Annual102 ndMarch 20-23, 2016 n Phoenix Convention Center, ArizonaHOENIXwww.aacrao.org

..Welcome Letter. 2Sponsors 5Room Locations . 6Annual Meeting Notes and Reminders 8AACRAO Registration Area. 9Map of Downtown Baltimore . 10Concession Information. 11TABLE OF CONTENTS....Convention Center Floor Plans. 122014-2015 Board of Directors . 172015 Annual Meeting Committees . 17Past Annual Meetings . 18AACRAO Award Descriptions. 192015 Award Winners . 20Past Award Winners. 25Plenary Speakers 28Luncheon Speaker . 31Plenary Speakers. 32Meeting at a Glance . 37Saturday Events and Workshops . 41Sunday Events and Workshops . 43Monday Events and Sessions 48Tuesday Events and Sessions 67Wednesday Events and Sessions . 87Exhibitor Floor Plan 98Exhibitor List and Booth Number . 99Exhibitors and Contacts . 101Exhibitor Products and Services . 115101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 1

WELCOME LETTER“Driving Student Success Initiatives in Higher Education”Dear Colleague,On behalf of AACRAO, welcome to Baltimore! This year is not only our 101 st AnnualMeeting, but AACRAO is celebrating 105 years of service to the higher educationcommunity. Many things have changed since the association was founded in 1910,but we remain committed to serving and advancing higher education by providingexceptional leadership in academic and enrollment services.This dedication is reflected within the programming at the Annual Meeting, with theAACRAO Program Committee working diligently over the past year to offer you acomprehensive, yet in-depth program of sessions and workshops. The Annual Meetingbrings you knowledgeable speakers, delivers session content relevant to the issues youface on campus, and offers an excellent venue for networking. We encourage you tomake the most of your Annual Meeting experience by learning, sharing, exploringnew areas, and most importantly, enjoying yourself.Planning has already commenced for AACRAO’s 102 nd Annual Meeting in Phoenix.We wish you a very successful and productive Annual Meeting experience, and hopeyou will join us in Phoenix, March 20-23, 2016.Sincerely,Brad MyersAACRAO PresidentMike ReillyAACRAO Executive Director2

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AACRAO thanks the following sponsors for their generous support of the Annual Meeting:SPONSORSScott Simon Opening PlenaryMadeleine Albright Closing Plenary (co-sponsor)First-Time Attendees Orientation & WelcomePensResearch SessionMadeleine Albright Closing Plenary (co-sponsor)Research PartnershipHotel Key CardsTotebagsAACRAO 2015 Mobile AppBadge HoldersEvaluationsCourse and Room Scheduling TrackAwardsConference PhotographySession SignsInternational EducatorsReceptionPAVER FAMILY FOUNDATIONInternational Educators ReceptionInternational EducatorsReceptionInternational EducatorsReceptionResearch Session101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 5

ROOM LOCATIONSAll sessions and events are located at the Baltimore Convention Center unlessotherwise indicated.Baltimore Convention CenterOne West Pratt Street | Baltimore, Maryland 21201As a courtesy to others, please remember to turn off your cell phones and mobile devices.Important LocationsExhibit HallSwing Hall and Exhibit Hall E, Level 100AACRAO BoothSwing Hall and Exhibit Hall E, Level 100Cyber CaféLocated in the Exhibit Hall and Pratt Street Lobby (Level 300)near Registration on Sunday, Monday, and Tuesday; located inPratt Street Lobby on Wednesday.AACRAO BookstorePratt Street Lobby, Level 300Baltimore Hospitality BoothPratt Street Lobby, Level 300Phoenix Publicity BoothPratt Street Lobby, Level 300Session Data Entry Room & Session EvaluationsRoom 332, Level 300Session evaluation drop boxes are available throughout theconvention center.Speaker Ready RoomRoom 331, Level 300AACRAO will provide presentation computers in all meetingrooms, which will be networked to a central computer. Youwill not use your own laptop.Presenters are required to check in at the Speaker Ready Room (Room 331, Level 300). Please stop by at least four hours prior toyour presentation to verify that your presentation is formatted properly on the presentation computers.6

ANNUAL MEETING NOTES AND REMINDERS8Stay Connected With the AACRAOCommunity Through Social Media“AACRAO 2015” Mobile AppUse your mobile device to getmeeting updates, search the program,view facility maps, submit sessionevaluations, and more! To download the app, visit:mobile.aacrao.org/.Sponsored byI Tweet for #aacraoShare your conference experiences on Twitter by taggingthem with #aacrao. Follow @AACRAO on Twitter to getmeeting updates and receive invitation-only information.We will be tweeting our followers the location of thismeeting’s Tweet-up on Monday, April 13 during the3:30 p.m. break! For questions about Twitter, visit theAACRAO booth in the exhibit hall.Visiting AACRAO’s Facebook Page Pays OffJoin AACRAO on Facebook for a chance to win acash prize. Three winners will be randomly selected to winfor ‘liking’ AACRAO and posting comments and pictureson our Facebook page. The more you post, the morechances you have to win!Visit the AACRAO BookstoreAACRAO publications include how-to guides, handbooks,and cases from the field. For many of the sessions listedthroughout the program, we have also listed relevantpublications that may be of interest to you. The Bookstorewill be located in Pratt Street Lobby (Level 300) for theduration of the meeting.Visit Baltimore and Phoenix Hospitality BoothsVisit the 2015 and 2016 Annual Meeting hospitality booths.Stop by to say hello, pick up some treats, and learn aboutwhat to see and do in Baltimore and Phoenix.Charging StationsIf your phone or laptop is running low on battery, look nofurther than the AACRAO Charging Stations. Power upyour device at either the AACRAO Booth in the exhibit hallor at the Phoenix Publicity Booth, located in the Pratt StreetLobby (Level 300).Take Your Leadership Skills to the NextLevel with AACRAO’s Strategic EnrollmentManagement Endorsement Program (SEM-EP)AACRAO’s official Endorsement Program provides a welldefinedcareer advancement track for SEM professionals.Take advantage of this valuable resumé-building and careeradvancement opportunity. For more information and toregister, please visit the SEM-EP site. Note that attendanceat the AACRAO Annual Meeting fulfills one of the optionalSEM-EP requirements.Speak to an AACRAO ConsultantAACRAO Consulting offers colleges and universities quality,cost-effective consultation services that provide practicalsolutions for achieving institutional success. Stop by theAACRAO Consulting booth in the Exhibit Hall(Booth 702) for more information.AACRAO IES and EducationUSAPartner in the Exhibit HallAACRAO’s International Education Services (IES) has onceagain partnered with EducationUSA and the Departmentof State to bring EducationUSA advisors and embassyrepresentatives from multiple countries to participate inthe Annual Meeting. Visit their joint booth in the ExhibitHall (Booth 301/302). IES representatives can discuss yourcredential evaluation needs, EducationUSA advisors will beavailable to share information about educational systems,student mobility, recruitment opportunities, and advisingprograms offered in the regions they represent.AACRAO’s Professional DevelopmentStop by the AACRAO booth in the Exhibit Hall andlearn how our professional development program—including online courses, webinars, and other educationalopportunities—can benefit you. See a demonstration of anonline course, meet some of our faculty, and be sure to enterour drawing for a free online professional development course!Prize DrawingsBe sure to participate in the Exhibit Hall raffle. Visit ourexhibitors, collect their signatures, and drop off your entry atthe AACRAO booth in the Exhibit Hall. It’s that easy! Weare giving away prizes such as cash and gift certificates—besure to fill out your raffle ticket!Musical EntertainmentThank you to Seth Schultheis, a15 year old from Baltimore. Hehas been playing the piano sincehe was 5 years old and travels everySaturday to New York to attendManhattan School of Music-Precollege. During the week, Seth is a student at BaltimoreSchool for the Arts High School where he participates inclassical ensemble, big band jazz, and chorus. He will beperforming at the Opening Plenary, Honorees Reception, andInternational Educators’ Reception.PhotographyLifetouch Special Eventswill be taking picturesthroughout the Annual Meeting. We will post the pictures tothe web after the meeting.Baltimore City and Dining Information DeskAre you looking for information on what to see, where toshop, the best places to dine, and how to get around inBaltimore? Then look no further than the Visit Baltimorekiosk in the Pratt Street Lobby (Level 300). Representativeswill be available from Sunday – Wednesday (typically from11:00 a.m. – 7:00 p.m.) to provide all the information youneed for an enjoyable day of sightseeing or a memorable nighton the town!Wi-Fi AccessThe Baltimore Convention Center offers complimentarywireless access in public lobby spaces, but for inside meetingrooms, offices, ballrooms and the exhibit halls, it has to beordered through MC Dean. In the lobby areas, attendeesmay connect to “Free BCC WiFi.” No password is needed,however there is a 20 minute time limit for use. If youhappen to be bumped off, you should be immediately able toreconnect without a wait period.

101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 9AACRAO REGISTRATION AREA

MAP OF DOWNTOWN BALTIMORE10

Are you looking for a quick and easy place to grab breakfast, lunch, or just a light snack to keep you going throughoutthe conference? Stop by these concession stands in the Baltimore Convention Center:STARBUCKS, PRATT STREET LOBBY, LEVEL 300April 11 – 7:00 a.m. – 8:30 p.m.April 12 – 7:00 a.m. – 8:30 p.m.April 13 – 7:00 a.m. – 3:00 p.m.April 14 – 7:30 a.m. – 3:30 p.m.April 15 – 7:30 a.m. – 12:00 p.m.MARKET FRESH, ACROSS FROM ROOMS 310-311, LEVEL 300April 11 – 8:00 a.m. – 4:30 p.m.April 12 – 8:00 a.m. – 4:30 p.m.April 13 – 8:00 a.m. – 8:00 p.m.April 14 – 8:30 a.m. – 4:30 p.m.Offering warm breakfast options, pastries, fruit, grab & go sandwiches and salads, soup, assorted beverages, and side items.CONCESSION INFORMATIONE-STAND INSIDE EXHIBIT HALL E, LEVEL 100April 13 – 9:00 a.m. – 2:00 p.m.April 14 – 9:30 a.m. – 2:00 p.m.Offering breakfast, fruit, grab & go sandwiches and salads, assorted beverages, and side items.Hours will be adjusted depending on salesOr, if you are in the mood to explore Baltimore and sample some of the local cuisine, be sure to take advantage of thispromotional offer:Baltimore’s Show Your Badge Program is bursting with unexpected restaurants and attractions all around town, and youare eligible for exclusive discounts! Just show your badge at participating establishments to receive a special promotion ordiscount. For more information, to make reservations, or to plan your itinerary, stop by the Convention Concierge at the BaltimoreConvention Center. A current listing of participating restaurants is provided inside your registration packet. So get out and tasteall that Baltimore has to offer!101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 11

CONVENTION CENTER FLOOR PLANSLevel 10012

Level 300CONVENTION CENTER FLOOR PLANS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 13

CONVENTION CENTER FLOOR PLANSLevel 40014

PRESIDENTBrad MyersUniversity RegistrarThe Ohio State UniversityPAST PRESIDENTAdrienne McDayCoordinator of RegistrationHarper CollegePRESIDENT-ELECTDan GarciaVice President forEnrollment ManagementWest Texas A&M UniversityVICE PRESIDENT FORINFORMATION TECHNOLOGYNicole RovigUniversity RegistrarMichigan State UniversityPROGRAM COMMITTEE CHAIRPatrick McLaughlinIndiana University-PurdueUniversity-Fort WaynePROGRAM COMMITTEE VICE CHAIRJack MinerThe Ohio State UniversityCOORDINATORSGroup 1: Admissions andEnrollment ManagementSeth KamenServicemembers OpportunityCollegesGroup 2: International EducationKaree HeadUniversity of IdahoGroup 3: Records andAcademic ServicesSarah HarrisUniversity of IowaVICE PRESIDENT FOR LEADERSHIPAND MANAGEMENT DEVELOPMENTPaul KyleDean of Student Services and SuccessJohnson County Community CollegeVICE PRESIDENT FOR ACCESSAND EQUITYMonique SnowdenVice President for Academic &Enrollment ServicesFielding Graduate UniversityVICE PRESIDENT FOR ADMISSIONSAND ENROLLMENT MANAGEMENTLuke SchultheisVice Provost for StrategicEnrollment ManagementVirginia Commonwealth UniversityVICE PRESIDENT FOR FINANCEStan DeMerrittAssociate Academic Vice PresidentWayland Baptist UniversityGroup 4: Leadership andManagement DevelopmentBob KubatThe Pennsylvania State UniversityGroup 5: Access and EquityDaniel WilsonMuskingum CollegeGroup 6: Information TechnologyIngrid NuttallUniversity of Minnesota –Twin CitiesGroup 7: Workshops andSpecial SessionsAri KaufmanBerklee College of MusicVICE PRESIDENT FORINTERNATIONAL EDUCATIONMelanie GottliebVice President for EnrollmentManagementCottey CollegeVICE PRESIDENT FOR RECORDS ANDACADEMIC SERVICESTina FalknerDirector, Continuity and ComplianceUniversity of Minnesota –Twin CitiesEXECUTIVE DIRECTORMike ReillyAmerican Association of CollegiateRegistrars and Admissions OfficersAnnual MeetingEvaluations CommitteeCHAIR, EVALUATIONSSherry BenoitLamar UniversityAnnual Meeting VolunteersCO-CHAIR, VOLUNTEERSMary Ellen FlahertyJohns Hopkins UniversityCO-CHAIR, VOLUNTEERSSteven SmithUniversity of Maryland –Baltimore CountyBOARD OF DIRECTORS 2014-2015 2015 ANNUAL MEETING COMMITTEES101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 17

PAST ANNUAL MEETINGSYear City President Attendance1910 Detroit, MI Alfred H. Parrott 241911 Boston, MA A. Howry Espenshade 301912 Chicago, IL A. Howry Espenshade 381913 Salt Lake City, UT John A. Cravens 231914 Richmond, VA E.J. Matthews 461915 Ann Arbor, MI George O. Foster 551916 New York, NY Walter Humphries 691917 Lexington, KY Frank A. Dickey 661919 Chicago, IL Arthur W. Tarbell 1061920 Washington, DC Erza L. Gillis 1071922 St. Louis, MO Arthur G. Hall 1181924 Chicago, IL James A. Gannett 1601925 Boulder, CO Thomas J. Wilson, Jr. 1051926 Minneapolis, MN George P. Tuttle 1661927 Atlanta, GA Rodney M. West 2141928 Cleveland, OH Ira M. Smith 2531929 Seattle, WA Charles E. Friley 1191930 Memphis, TN Edward J. Grant 2501931 Buffalo, NY J. Pearce Mitchell 2521932 Chicago, IL R.N. Dempster 2821933 Chicago, IL J. G. Quick 2661934 Cincinnati, OH Frank O. Holt 2191935 Raleigh, NC Kenneth P.R. Neville 2451936 Detroit, MI Alan Bright 3091937 Kansas City, MO J.R. Sage 2851938 New Orleans, LA Fred L. Kerr 3341939 New York, NY Edith D. Cockins 4421940 St. Louis, MO William S. Hoffman 3251941 Chicago, IL Joseph C. MacKinnon 4041942 Chicago, IL A.H. Larson 3161944 Chicago, IL James R. Robinson 3811946 Atlanta, GA Ernest C. Miller 2851947 Denver, CO S. Woodson Canada 3801948 Philadelphia, PA Carrie May Probst 6221949 Columbus, OH R. Fred Thomason 5861950 San Francisco, CA R.E. McWhinnie 4191951 Houston, TX Elwood C. Kastner 3481952 Washington, DC John C. Fellows 7021953 Minneapolis, MN Emma E. Deters 5881954 St. Louis, MO Ronald B. Thompson 6511955 Boston, MA Albert F. Scribner 7641956 Detroit, MI Jonh M. Rhoads 8461957 Denver, CO W.C. Smyser 6941958 Cincinnati, OH Roy Armstrong 7951959 Pittsburgh, PA Herman A. Spindt 8011960 Los Angeles, CA William F. Adams 4641961 Miami Beach, FL Charles E. Harrell 6221962 Kansas City, MO Ted McCarell 6751963 New York, NY E. Vincent O’Brien 8951964 Omaha, NE Florence N. Brady 721Year City President Attendance1965 Chicago, IL James K. Hitt 1,0061966 Phoenix, AZ Robert E. Mann 1,0261967 Denver, CO Nelson M. Parkhurst 1,3151968 Philadelphia, PA Alfred Thomas, Jr. 1,5431969 Dallas, TX Gayle C. Wilson 1,5251970 New Orleans, LA Harold E. Temmer 2,0211971 St. Louis, MO Harvey Hall 1,7451972 Cleveland, OH Kenneth N. Vickery 1,8041973 Los Angeles, CA Calvin A. Cumbie 1,5041974 Atlanta, GA Henry F. Rossi 2,1221975 Minneapolis, MN E.E. Oliver 2,0411976 Washington, DC Garland G. Parker 2,5751977 Houston, TX Naomi M. McCraken 2,3431978 Miami Beach, FL Stan Berry 2,4071979 Chicago, IL Albert L. Clary 2,4451980 New Orleans, LA Elbert W. Ockerman 2,6381981 San Francisco, CA Ruth Jass 2,6701982 Kansas City, MO Cliff Sjogren 1,8781983 Boston, MA Kenneth H. Bogard 2,4521984 Denver, CO Leo J. Sweeney 2,4381985 Cincinnati, OH James E. Thomas 2,3991986 Baltimore, MD Bruce T. Shutt 2,5691987 Las Vegas, NV Mary Elizabeth Randall 2,8111988 Nashville, TN John F. Collins, Jr. 2,6801989 Chicago, IL Robert Cyphers 2,7501990 New Orleans, LA Robert N. Melott 3,2531991 Honolulu, HI Gerald D. Bowker 2,0371992 Dallas, TX Charles W. McKinney 2,1771993 Orlando, FL Gary L. Smith 2,3051994 Boston, MA Jeffery Tanner 2,7061995 Indianapolis, IN Nancy C. Sprotte 2,6461996 Reno, NV Stanley E. Henderson 2,9201997 Salt Lake City, UT Kathleen Plante 2,2021998 Chicago, IL Frederick A. Fresh 2,7971999 Charlotte, NC Paul H. Anderson 2,2272000 New Orleans, LA William R. Haid 2,7402001 Seattle, WA Louise Lonabocker 2,9672002 Minneapolis, MN R. Eugene Schuster 2,4782003 Washington, DC Heather C. Smith 2,3612004 Las Vegas, NV Paul F. Taylor 3,2702005 New York, NY Thomas A. Bilger 3,3802006 San Diego, CA Joseph Roof 3,2742007 Boston, MA Angé Peterson 3,1422008 Orlando, FL Paul Aucoin 3,0302009 Chicago, IL Paul Wiley 2,1912010 New Orleans, LA Wanda Simpson Munson 2,0112011 Seattle, WA Betty Huff 2,0262012 Philadelphia, PA Nora McLaughlin 2,1342013 San Francisco, CA Jeff von Munkwitz-Smith 2,3472014 Denver, CO Adrienne McDay 2,17718

The Distinguished Service Award recognizes an AACRAOmember for exceptional contributions over an extendedperiod of time for service to AACRAO at the nationallevel in the areas of program, scholarship, committee, orother activities worthy of recognition. The recipient isrecommended by the AACRAO Awards Committee andapproved by the Board of Directors. Members who haveserved on the Board of Directors within the past threeyears are not eligible for the award.(25 points toward Honorary Membership)Named for a Past President of AACRAO, the Thomas A.Bilger Award is presented to a member in recognition ofconsistent vision, service and/or leadership in AACRAOand with seven or more years of volunteer service. Theaward represents a significant contribution to AACRAOin positions such as Task Force Chair, Special ProjectsDirector, Program Coordinator/Director, or member of theBoard of Directors. This award is given to honor those whohad the foresight to recognize the needs of the profession.The award may be given to more than one person annually.The recipient is recommended by the AACRAO AwardsCommittee and approved by the Board of Directors.Members who have served on the Board of Directorswithin the past three years are not eligible for this award.(15 points towards Honorary Membership)The Emerging Leader Award is presented to professionalswho have, early in their career, made an exceptional orunique contribution which demonstrates promise as afuture AACRAO leader. The award may be given to up tofive recipients annually. The recipients are recommendedby the AACRAO Awards Committee and approved by theBoard of Directors.(5 points to Honorary Membership)The Elbert W. Ockerman State and Regional ProfessionalActivity Award recognizes outstanding professionalactivities of the state/regional associations and encouragesdevelopment and expansion of quality professionalactivities among state/regional associations. Up to threeawards of $500 each will be presented. Nominees mustprepare a one page written summary of their activities forconsideration. The recipient(s) are recommended by theAACRAO Awards Committee and approved by the Boardof Directors.The Award for Excellence in International Education ispresented to a member for excellence in the fieldof international education who has demonstrated acommitment to internationalism and has not only madean impact on the profession but on those who serve it.Contributions include, but are not limited to: leadership,publications, contribution to conference and programs andspecial projects. One award is given annually and presentedat the Annual Meeting. The recipient is recommended bythe AACRAO Awards Committee and approved by theBoard of Directors.(15 points toward Honorary Membership)The AACRAO Centennial Award for Excellence, establishedin recognition of AACRAO’s 2010 centennial celebration,is presented to an individual who is not an AACRAOmember, but who has made a contribution to or influencedthe higher education community in a notable and positivemanner that supports the vision and mission statementof AACRAO. The recipient is selected by the Boardof Directors.Honorary Membership is awarded in recognition ofa member’s active involvement and contribution toAACRAO by the Board of Directors. Honorary membersno longer actively employed shall be entitled to benefitsfrom the association, such as free meeting registrationand waiver of dues. If an Honorary Member becomeseligible for active or corporate AACRAO Membership,the benefits of Honorary Membership will be suspendeduntil the individual is no longer eligible for active orcorporate membership.Criteria: Honorary membership will be considered forAACRAO members who are retiring from a memberinstitution or leaving the profession and who shouldhave accumulated a minimum of 100 points basedon significant participation and service to AACRAOaccording to the following point system.5 points per service year• Co-Chair of Volunteers• Task force member• AACRAO Committee Chair (max 15 points)• Program Committee member (max 15 points)• Nominations and Elections member• Inter-Association Representative• Author of an article or chapter in an AACRAOPublication15 points per service year• Nominations and Elections chair or vice chair• Task force chair• LAC chair or co-chair• Program Committee chair (max 30 points)• Editor or author of an AACRAO publication (15points per contribution)• Editor of College and University25 points per service year• Board of DirectorsAACRAO AWARDS DESCRIPTIONSPoints for award recipients are applied as applicable (see awards above.) Other significant contributions can be included atthe discretion of the Board of Directors. Recipients are selected by the Board of Directors.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 19

2015 AWARD WINNERSThank you toElbert W. Ockerman State and RegionalProfessional Activity AwardWACRAO – Veterans Certifying WorkshopFor over 25 years, WACRAO has conducted a VeteransCertifying Workshop. In the 1990s it was on a relativelysmall scale, with an attendance of about 40. In the 2000s itbegan to grow in response to the complexity of the variousfederal and state educational benefits for veterans. Underthe guidance of several individuals from the Universityof Wisconsin System the Workshop evolved into a twoday event with an attendance of about 100 individuals.The Workshop addresses the needs and concerns of ourVeterans and attempts to provide them the best possibleservice. In recent years, the Workshop attendance andrepresentation from all types of Wisconsin institutions hascontinued to grow; the Workshop now boasts between 100and 150 participants representing 55 academic institutions.Much of the Workshop success and value can be attributedto the quality of the presenters. In addition to discussionof Federal VA educational benefits, the workshop includespresenters from the Wisconsin Department of VeteransAffairs, the State Approval Agency, the WisconsinDepartment of Military Affairs, Federal VocationalRehabilitation, representatives from the County VeteransService Office (CVSO), and the University of WisconsinSystem. Presentation topics range from working withlocal CVSOs to apprenticeship programs, and VA benefitoverviews. The conference also includes a Keynote Speakerto discuss pertinent issues relating to student Veterans.Last year’s keynote, Marine veteran Silouan Green, spokeon PTSD and overcoming adversity.The Veterans Certifying Workshop provides participantswith the opportunity to hear first-hand from subjectmatter experts on federal and state Veteran issues. It servesas a valuable resource to help train administrators how tobest serve the Veterans at their respective institutions.for sponsoring the awards.Award for Excellence in International EducationRobert WatkinsRobert Watkins has spentmost of his professionalcareer in service to the fieldof international education.He has offered overwhelmingservice to both AACRAOand the field of internationaleducation as a whole. In supportof AACRAO IES, he haspresented at numerous AACRAO Summer Institutes onInternational Admissions, as well as the Winter Instituteon Transfer Credit. Last year, Robert served as a memberof the AACRAO International Task Force and has beena member of the EDGE Administrative Group since2007. He holds a B.A. and an M.A. in History fromthe University of Texas at Austin, where he has workedin admissions for more than 30 years. Robert servesas a true mentor to international educators all over theUnited States. He regularly recommends, nominates, andencourages other international professionals to serve onvarious committees, present at conferences or participate inother professional development opportunities. Leading byexample, Robert served as VP of International Educationon the AACRAO Board of Directors from 2009-2012.Before that, he chaired the International AdmissionsCommittee. With Robert’s contributions to AACRAOpublications, his countless presentations, and his timeon numerous committees and task forces, AACRAOcertainly owes him a debt of gratitude. But Robert’sservice to international education has benefited more thanAACRAO alone. Robert served two terms on the TOEFLPolicy Board. He is a member of the European Associationof International Education (EAIE), the InternationalRecords Advisory Committee and has been a memberof NAFSA since 1983. From 1992 to 2000, Robert wasone of three NAFSA appointees to the National Councilon the Evaluation of Foreign Educational Credentials(The Council). The Council determined the placementrecommendations for foreign students found in jointNAFSA/AACRAO publications. In 1998, at NAFSA’s50th annual conference, Robert was awarded theHomer Higbee Award which recognizes a member fordistinguished service to the organization and mentorshipto colleagues in all aspects of the field. Nearly 20 yearslater, AACRAO is pleased to further honor Robert’sastounding dedication to internationalism and thosewho serve the profession with this International Awardfor Excellence.20

Thomas A. Bilger AwardJack MinerUpdated this year, the Thomas A.Bilger Award honors a member’sconsistent vision, service, andleadership in AACRAO. JackMiner’s dedication to serviceis matched by few. His legacyat The Ohio State University,his alma mater and where he iscurrently Director of Operationsin the Office of the Registrar, is particularly strong inservice to students. Jack is credited with starting theGLBT Alumni Scholarship program at Ohio State. UnderJack’s dedicated leadership, the scholarship program hasbecome one of the most respected alumni groups in thenation. In 2013, in recognition of Jack’s commitment todiversity, Ohio State dedicated the Jack Miner Scholarshipfor Transgender Students, the first scholarship of itskind in the nation. This recognition comes only a fewyears after Ohio State presented Jack with its highesthonor, the Distinguished Alumni Award. As a leader,Jack strives toward change and innovation. His list ofaccomplishments at Ohio State alone is impressive enough,but Jack is heavily involved in several organizationsthroughout the nation. He is a frequent presenter atSACRAO, OACRAO, and TACRAO meetings and hasserved on almost ten OACRAO committees over the lastdecade, serving as Chair in half of those instances. Jackalso served as President of OACRAO in 2010, and wasTreasurer two years before. AACRAO has been fortunateto have Jack as an active member for 19 years. In additionto serving several terms with the Program Committee, Jackhas served on the Legislative Affairs Advisory Committee,the Access and Equity Committee, Chaired the LGBTCommittee, and was Vice-Chair of the Nominations andElections Committee. Jack has also presented at numerousAACRAO conferences on topics ranging from managingacademic space to electronic transcripts, to diversity.Jack is a contributing author on The Transfer Handbook:Promoting Student Success, one of AACRAO’s newestpublications. There are few areas in AACRAO that Jackhasn’t been a part of in some way. Jacks guiding presencein so many facets of higher education make him an idealchoice for this award.Thomas A. Bilger AwardShelby StanfieldFew in our profession havecontributed as much to thegrowth of technology usage,innovation and collaborationas Shelby Stanfield. Shelby hasworked his entire career at TheUniversity of Texas at Austin,where he is now Vice Provost andRegistrar. For 20 years, Shelbyhas tirelessly served AACRAO, SACRAO, and TACRAOas a member and in various leadership positions. He hasserved on or chaired several committees for all threeorganizations and has presented dozens of times at theirvarious meetings. He has also contributed to popularAACRAO publications like the 2010 Retention of RecordsGuide. Much of this committee work and presentationshave centered on the use of technology, but Shelby iswell versed in many aspects of higher education fromAdmissions to Financial Aid. Shelby was President ofSACRAO in 2003-2004 where he helped his associationkeep pace with the ever dynamic environments of highereducation. Always an advocate for the advancement oftechnology to serve administrators and students, Shelbywas instrumental in the construction of the commonapplication called ApplyTexas; this common applicationplatform is now used by all state institutions in Texas.Another feather in Shelby’s cap is his work with theSPEEDE system that, until recently, was maintained bythe University of Texas. Recognizing the importanceof electronic data exchange and realizing the additionalresources required to maintain the system’s high level ofservice Shelby, in consultation with AACRAO, reachedout to the National Student Clearinghouse and created apartnership that allowed for a very successful re-housingof the SPEEDE server. Shelby has also served on theBoard of Directors and Advisory Council for the NationalStudent Clearinghouse. More recently, Shelby’s devotion toeducation has spread globally. He was the keynote speakerat the 2 nd Annual Groningen Declaration, speaking onWorldwide Digital Student Data Depositories. Shelbyhas also been on the Board of Directors for the ForeignCredentials Service of America for the past decade. It isbecause of Shelby’s tireless commitment and service to thegreater good of higher education and his knowledge anddevelopment of solutions that embrace technology that heis being awarded the Thomas A. Bilger Award.2015 AWARD WINNERS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 21

2015 AWARD WINNERS22Emerging Leader AwardRodney ParksIf the dedication, service andleadership that Rodney Parkshas already shown in his yearsas an AACRAO member is anyindication, Rodney is sure tomake an impact not only onAACRAO but at the nationallevel as well. Already, the list ofoffices and committee positionsthat Rodney has held is vast. He served on the ParchmentAdvisory Board for Electronic Transcript Exchange in2013, Chaired SACRAO’s 2010 Professional DevelopmentProgram Committee, served on the SACRAO ExecutiveCommittee, was a Program Committee Member for theNational Conference on Students in Transition in 2012,has been a part of AACRAO Student Access and EquityCommittee for the past several years, and has participatedin a variety of other committees and activities over theyears. Rodney is active in SACRAO, GACRAO, andAACRAO, presenting and publishing with all threeorganizations. At AACRAO’s Annual Meeting in Denverlast year, Rodney presented three sessions and is presentinganother three this year in Baltimore. Since 2006, Rodneyhas presented about a dozen sessions with AACRAO aloneand has a comparable presentation history for SACRAO.Many of these presentations focus on serving and bringinginto light unique populations of students navigatinghigher education such as online students, transgenderstudents, and vegetarian/vegan students. Rodney is theEditor for the SACRAO Newsletter and a frequent authorin both the SACRAO Journal as well as AACRAO’sCollege & University. A decorated veteran himself,Rodney contributed three chapters to AACRAOs recentpublication Helping Veterans Succeed: A Handbook forHigher Education Administrators, incorporating experiencefrom his eight years as a U.S. Navy medic. Rodney is alsoworking towards bridging the gap between academic andco-curricular transcripts. His efforts in innovation, studentengagement, and service are proof that Rodney is one towatch in the coming years.Centennial Award for ExcellenceBob BontragerBob Bontrager served as theSenior Director of AACRAOConsulting and SEMInitiatives for six years. Bob wasinstrumental in establishing andbuilding AACRAO Consultingwhich has successfully served over300 colleges and universities inthe U.S. and abroad, due largelyto Dr. Bontrager’s leadership and guidance.Bob had over 30 years of experience in higher education withparticular expertise in strategic enrollment management,institutional planning, recruitment, marketing, financialaid, institutional budget strategies, and transfer programs. Inhis most recent institutional role at Oregon State University,Bob’s leadership resulted in a 40% increase in enrollmentand 14 consecutive years of record enrollment, includingincreases in the academic and diversity profile of the studentbody. He previously served as Vice President for EnrollmentManagement at Eastern Mennonite University in Virginia,where his work also resulted in record enrollments.Dr. Bontrager contributed to the ongoing evolution ofthe SEM profession in the U.S. and abroad as a frequentconference speaker, workshop presenter, consultant, andcontributor to the SEM literature. He edited three AACRAObooks: Strategic Enrollment Management: TransformingHigher Education (2012), Applying SEM at the CommunityCollege (2009), and SEM and Institutional Success: IntegratingEnrollment, Finance and Student Access (2008). His work hasextended to a number of international locations includingAustralia, Canada, Ireland, Kazakhstan, Lithuania, Mexico,Mongolia, New Zealand, Qatar, Syria, Turkey, the UnitedArab Emirates, and the United Kingdom.Bob was always known for his creative, broad-basedapproaches to common enrollment challenges, resulting inthe development of a number of innovative programs. Theseinclude the Degree Partnership Program, which promotesstudent access and baccalaureate degree completion throughjoint admission and concurrent enrollment at universitiesand community colleges. Bob also pioneered the use of noncognitivevariables in admission and scholarship decisions toimprove student access, equity, and retention.Bob passed away on October 17, 2014; his life and legacyof service are a model to us all. Bob impacted the livesof countless thousands of students, administrators, andfaculty. Goshen College, his alma mater, has established theBontrager Memorial Scholarship Fund in honor of Bob.Bob was devoted to service within and outside the highereducation field and was a mentor to many and a tirelessadvocate for student success. For all of us that knew andworked with Bob, we will remember him for his intelligenceand integrity and a life filled with service to humanity.

Honorary MembershipStanley HendersonStanley Henderson retired thisJanuary from his position asVice Chancellor for EnrollmentManagement and Student Lifeat the University of Michigan– Dearborn after a decade withthe institution. With a total of45 years in the field, Stanley haslong been a national leader inStrategic Enrollment Management, developing new modelsfor universities to better recruit and retain students. Stanhas helped to pave the way for the development of SEMnationwide. He served as AACRAOs first Vice Presidentfor Enrollment Management from 1992-1993 and was afounder of the AACRAO SEM Conference, now in its 25 thyear. In Stan’s 45 years in higher education, technologicaladvances and a focus on accountability have led to greaterefficiency in enrollment management, but that efficiencycan sometimes mean a university begins to function likea corporation instead of an academic community. Oneof Stan’s signature focuses in SEM has been buildinga sense of community on campus. Though there aremany administrative facets of enrollment management,a sense of community on campus is equally importantfor recruitment and retention. In honor of his constantefforts to advance enrollment management Stan wasawarded the SEM Lifetime Achievement Award in 2014.An active member of AACRAO since 1981, Stan hashelped to author some of AACRAO’s most enduringpublications, like the College Admissions Officers Guide,The Registrars Guide, the SEM Revolution, and morerecently SEM: Transforming Higher Education. He has alsoauthored for SEM Quarterly and College & University. In2008 Stan received the Founders for Leadership Awardand in 2007 he was given the Distinguished ServiceAward for his work with AACRAO committees as wellas his time on the AACRAO Board of Directors and histerm as AACRAO President from 1995-1996. Alwaysan enthusiastic presenter, Stan has participated in nearlyevery SEM meeting since its founding and has been anactive presenter at AACRAO annual meetings since 1982.Stan has presented for AACRAO an astounding 51 timesduring his long career in higher education. He has been akey member of the association and his dedication to theenhancement of student life is to be commended.Honorary MembershipNancy KroghNancy Krogh has spent 26years in higher education, butwhat she has accomplishedin those 26 years would takemany people twice as long tomanage. Nancy is currentlySenior Consultant for HigherEducation Project Managementwith Sierra-Cedar. Prior to herwork with Sierra-Cedar, Nancy served as the UniversityRegistrar at the University of Idaho, where she was theBanner Student Module Leader for the University and chairof the University Administrative Systems Work Group.She previously worked at the University of North Dakotaas University Registrar, where she was Co‐leader of thestatewide student module implementation of PeopleSoftat 11 campuses across North Dakota. Nancy has beena member of AACRAO for 20 years and over her timein higher education has held memberships with UpperMidwest ACRAO, Montana ACRAO, Pacific ACRAO,Idaho ACRAO, and North Dakota ACRAO. She alsohas current memberships with EDUCAUSE, NAFSA,and NASPA. Based on memberships alone it is easy to seethat Nancy is a devoted and dedicated participant in theprofession. Her commitment to higher education has alsopropelled her into multiple leadership roles within thosemember organizations. A member of Montana ACRAO for12 years, Nancy served as VP for Four-Year Institutions in1999 and in 2000 was President of the organization. Nancyhas served on multiple committees with Upper MidwestACRAO, Chairing the Membership Committee, and alsoserving as President in 2004. For AACRAO, Nancy saton the Board of Directors as VP for Finance from 2010 to2013 and was a co-chair of the 2010 Governance Task Forcethat was successful in producing a comprehensive analysisand set of recommendations to improve the association’sgovernance. In her calm, diplomatic, and well-reasonedmanner, she carried the standard for the taskforce ineducating the membership about the value of the taskforce’srecommendations. Nancy also chaired the InformationSystems and Technology Committee and wrote a chapterin the 2006 Registrar’s Guide on the implementation ofstudent information systems. Nancy has also contributedsome of her vast expertise to AACRAO’s newest publication,The Transfer Handbook: Promoting Student Success. She haspresented nearly 50 times nationwide on topics such asstudent information systems, data security, institutionalresearch, and strategic enrollment management. Her broadbackground in higher education, decisive and insightfulleadership, and endless dedication to the profession makeher more than deserving of this recognition.2015 AWARD WINNERS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 23

2015 AWARD WINNERSHonorary MembershipKathie BeatyKathie Beaty retired thisDecember from her position asRegistrar at Bradley Universityin Illinois after 16 years with theinstitution. While there, Kathiehelped usher in sweeping changeson campus, such as introducingthe online registration program,Webster, and implementing oneof the first secure systems of online transcript delivery.With more than 30 years in higher education, Kathieepitomizes professionalism and reflects to the worldwhat a member of the registrar profession should be.Prior to joining Bradley University, Kathie served asAssociate Registrar at Western Illinois University. AtWIU she was instrumental in developing the GradTracProgram, a program designed to help students completetheir undergraduate program in four years or less. TheWIU GradTrac Program was used as a model for timelydegree completion programs at other public institutionsin Illinois. In addition to her AACRAO membership,Kathie is also a longtime member of Illinois ACRAO,serving on and chairing various committees and presentingat multiple conferences over the years. Kathie wasPresident of IACRAO in 1998. Kathie served as Chair ofAACRAO’s Local Arrangements Committee for the 1998Annual Meeting in Chicago and has volunteered as a newmember mentor for first-time attendees every year since1996. She has always worked hard to have solid, balancedofferings for Annual Meeting attendees and a wide varietyof presenters to AACRAO meetings. Based on thosediligent efforts she was selected to serve as the AACRAOProgram Committee Group III Coordinator for Recordsand Academic Services, a position that she handled withaplomb. She was Program Vice-Chair for San Franciscoin 2013 and Program Chair for Denver in 2014. Kathiehas also been a frequent presenter and moderator formany AACRAO annual meetings and several Registrars101 Workshops over the years. She was a contributingauthor to the 2001 version of the FERPA Guide and wasVice-Chair of the 2002-2003 Nominations and ElectionsCommittee. Kathie has always encouraged her staff andthose around her to be involved with AACRAO. Her workethic, easy going attitude and commitment to enhancingthe profession are more than deserving of this recognition.Distinguished Service Award andHonorary MembershipBetty HuffBetty Huff is being honoredwith two awards this year. She isbeing commended for her tirelessservice to AACRAO with theDistinguished Service Award andis also being awarded HonoraryMembership in response toher longtime involvement andcontributions to AACRAO.Those of you familiar with AACRAO Leadership areundoubtedly familiar with Betty Huff. Betty retiredfrom her position as Vice Provost for Enrollment Servicesat the University of Memphis where she oversaw theinstitutions vigorous recruitment, admissions andfinancial aid efforts. An AACRAO member for nearly 30years Betty has lent her capabilities and expertise to theorganization in many capacities. Betty was the Editor ofCollege & University Journal from 2001-2003. She haspresented at numerous AACRAO Meetings, as well asother state and regional meetings nationwide, sharingwith the membership her expertise in academic andstudent affairs, public policy, and technology. In additionto serving on multiple committees, most recently on thePublic Policy Advisory Committee, Betty served on theBoard of Directors from 2003-2006 as Vice President forLeadership and Management Development. As Presidentof AACRAO in 2010 Betty saw the organization thougha time of change and growth and should be recognizedfor the many professional contributions she made duringthose years. Betty was a part of the search committee thathelped to find Mike Reilly, AACRAO’s current ExecutiveDirector. There are many within AACRAO that Bettyhas influenced and mentored; even fellow AACRAO pastpresidentshave acknowledged seeking Betty’s advice onmultiple occasions. Betty was a keynote speaker at the2011 Association of University Administrators speakingon for-profit education, changing enrollment patterns,and educational funding. She has also spent time in Japanand China working on educational partnership programs.In addition to her AACRAO membership Betty has heldmemberships with the College Board and NAFSA offeringto them, as she has with AACRAO, her extensive expertisein higher education administration, technology systemsadministration, public policy, conflict resolution, andteam building.24

Honorary Membership1999 Margaret Ruthven Perry2000 Frederick A. Fresh2000 Kenneth Bogard2000 Gary L. Smith2000 D. Jack Pommrehn2001 Clifford Gillespie2001 Mary Elisabeth Randall2001 Donald Gwinn2001 Paul H. Anderson2002 Linda Finley2002 William Paver2002 Richard Rainsberger2003 Nancy Sprotte2003 John T. Stewart2003 Jeffery Tanner2004 Georgeanne Porter2004 Gerald R. Pugh2005 Wilbert Corprew2005 R. Eugene Schuster2005 S. Mark Strickland2005 Beverly Lewis2006 Thomas A. Bilger2006 Paul Taylor2008 Joseph Roof2009 Jeanenne Rothenberger2009 Gloria Nathanson2010 Dennis Dulniak2011 Beth Tedrow2011 James Blackburn2012 Michael Allen2012 Mary Baxton2012 Samuel Conte2012 Kathleen Plante2013 Paul Aucoin2013 Robert Doolos2013 Kathleen Jones2013 Christine Kerlin2013 Richard Skeel2013 David Stones2013 Richard Yount2014 Johnny Johnson2014 Glenn MunsonPAST AWARD WINNERSAPEX Award – 1997-20141997 Patrick Forte1998 David Stones1999 Paul Aucoin2000 Jeanenne Rothenberger2001 Paul Anderson2002 Donald R. Larson2003 John T. Stewart2004 Joe Head2005 Glenn Munson2006 Bruce Marton2007 Elizabeth Childs2008 Wayne Sigler2009 Mary Koskan2010 Margaret Bellon2011 Kathi Baucom2012 Christine Kerlin2013 Kathleen JonesElbert W. Ockerman State and Regional Professional Activity Award2000 Kansas ACRAO(“Mission Possible” Video)2000 Southern ACRAO(Journal)2000 Michigan ACRAO(Summer ArticulationConference)2001 Arizona ACRAO(Staff Development Workshop)2001 West Virginia ACRAO(Summer Drive-in Retreat)2001 Wisconsin ACRAO(Professional DevelopmentCommittee Projects)2002 Texas ACRAO(Archived TACRAO HistoricalRecords)2003 Kansas ACRAO(Planning for CollegeWorkshop)2004 Virginia ACRAO(The Virginia Tour)2005 Pacific ACRAO(PACRAO Writers Group)2006 Georgia ACRAO(Enrollment ManagementWorkshop)2006 Rocky Mountain ACRAO(A Year in the Life ofRMACRAO)2007 Nebraska ACRAO(Nebraska On WheelsBus Tour)2008 Michigan ACRAO(Michigan Transfer Network)2008 Upper Midwest ACRAO(First-Ever UMACRAO/WACRAO Joint Conference)2008 Wisconsin ACRAO(First-Ever UMACRAO/WACRAO Joint Conference)2008 New England ACRAO(Reverse College Day)2009 Kentucky ACRAO(College to College ElectronicTranscript Exchange)2009 Ohio ACRAO(Membership and Mentoring)2010 Kentucky ACRAO(Transfer College Fairs)2011 Ohio ACRAO(Scholarship Program)2012 Pacific ACRAO(PACRAO Review)2013 Georgia ACRAO(GACRAO W.E.A.L.T.H.)2014 Southern ACRAO(SACRAO Poster Sessions101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 25

PAST AWARD WINNERSThomas A. Bilger Award2006 Mary Jones*2006 Michael Allen^2006 Carolyn Bartlett*2006 Michele Sandlin^2007 Paul Anderson*2007 Brad Myers^2008 Kimra Schipporeit*2008 Stanley Henderson** Awarded as Founders for Leadership Award^ Awarded as Thomas A. Bilger Citation for ServiceEmerging Leader Award2006 Melinda Roelfs*2007 Lee Furbeck**Awarded as Exemplary New Member Award2008 Heather Eckstein^2009 Dennis J. Dulniak*2009 Kathi Baucom^2010 R. Gerald Pugh*2010 Robert Doolos^2010 Dorene Root^2011 Paul Aucoin*2011 Tina Falkner^2008 Luke Schultheis*2011 Nathan Fuerst*2012 Heather Eckstein*2012 Dennis Hicks^2013 Joseph Roof*2013 Katherine Beaty^2014 Paul Wiley*2014 William DeWolf^2014 Ingrid Nuttall*Award for Excellence in International Education2004 Axel Markert2005 Leo Sweeney2006 James Frey2007 Gloria Nathanson2008 William Paver2009 John Yopp2010 Cliff Sjogren2010 Linda Kosene2011 Johnny Johnson2012 Nancy Keteku2013 G. James HaasDistinguished Service1959 Robert E. Mahn1960 William H. Strain1961 L. Joseph Lins1962 T. E. Kellogg1963 James E. Hitt1964 Nelson M. Parkhurst1965 Clyde Vroman1966 Neil Freeland1967 Truman Pouncey1968 Clifford L. Constance1969 Verner R. Ekstrom1970 Albert L. Clary1971 Lee Wilcox1971 Clyde Vroman1973 E. E. Oliver1974 Richard D. Rowray1975 Hazel E. Benn1976 Hattie Jarmon1976 Robert N. Melott1977 Loyd Oleson1979 C. James Quann1980 R. Linton Cox1981 Grady Boque1981 William Price1982 M. D. Scherer1982 Herman F. Plunkett1983 Stan Berry1983 John F. Collins, Jr.1987 Lance Erickson1987 Elbert W. Ockerman1988 J. Douglas Conner1988 Cliff Sjogren1989 Janet H. Doehlert1990 David H. Stones1992 Tom Stewart1993 Rebecca Dixon1994 Sara McNabb1994 Karlene Dickey1996 Mary M. Neary1998 Valerie H. Mead1998 Jeanenne Rothenberger1998 Orville Waltz1999 Paul Aucoin1999 James Christiansen1999 John Westberry2000 Clifford Gillespie2000 Christine Kerlin2000 Ann Fletcher2004 William Haid2005 James Black2007 Stan Henderson2007 Louise Lonabocker2009 Richard Skeel2009 Kathleen Jones2009 Heather Smith2010 Virginia Johns2011 Kathleen Plante2012 Paul Kyle2013 Robert Doolos2014 William PaverCentennial Award for Excellence2014 Ann West2014 Tom Bergeron26

PLENARY SPEAKERSOpening Plenary PresenterSunday, 5:45 p.m. – 6:45 p.m.Ballroom, Level 400“The People Who’ve Taught Me (After I Thought I Knew Everything)”Scott Simon will talk about the people he has learned from over his many years as a journalist, takinga sampling of the best interviews and stories he’s done at NPR and imparting the lessons he has takenaway from the exchanges.Sponsored byScott SimonHost, Weekend EditionSaturday on NPRand Need to Know on PBS,Writer & NovelistFrom Ground Zero in NewYork to ground zero in Kabul,to police stations, refugeecamps, snipers’ roosts, subwayplatforms, and theater stages,NPR’s Peabody Award-winning Scott Simon hasreported from all 50 states and every continent.Simon has received numerous honors for his reporting,including the Overseas Press Club, Alfred I. duPont-Columbia University, George Foster Peabody, OhioState, Directors Guild, Major Armstrong, and Emmyawards. He received a special 1989 George FosterPeabody Award for his weekly essays, which werecited for their sensitivity and literary style. He wasawarded the Studs Terkel Media Award in 2009. Heis the only journalist on the new National Instituteon Civil Discourse (other members of the Instituteinclude Colin Powell and Bill Clinton). He is also onthe board of the Hemingway Collection at the JFKPresidential Library.Simon hosts NPR’s Weekend Edition Saturday, whichhas an audience of 4.2 million listeners. He also hoststhe PBS television series, Backstage With . . . thatfeatures his conversations with some of the biggestnames in theater, and Need to Know on PBS.28

Closing Plenary PresenterWednesday, 11:45 a.m. – 12:45 p.m.Ballroom, Level 400“In Conversation with Madeleine Albright”In an up-close-and-personal format, former Secretary of State Madeleine Albright sits down for a candiddiscussion, sharing her perspective on the current state of world affairs and on the personalities whoshape today’s headlines. Audiences are given unprecedented access to one of the globe’s most powerful,respected and vibrant women as Albright sheds light on challenges both personal and public.What makes this session so engaging for AACRAO is what comes after the opening remarks. Dr.Albright will sit down for an AACRAO conversation with our members, moderated by formerAACRAO president Stan Henderson. Dr. Albright will share her thoughts about what’s on AACRAO’scollective mind as Stan and audience members ask questions for a full half hour. We encourage yourquestions about not only the history she witnessed and made but also about breaking the glass ceilingin diplomacy, about her love of higher education—maybe even those pins and brooches she’s famous forwearing. Join our AACRAO Conversation with Dr. Albright.PLENARY SPEAKRSSponsored byPortrait by Timothy Greenfield-SandersMadeleine K. AlbrightFormer U.S. Secretary of Stateand Chair ofAlbright StonebridgeGroup and Albright CapitalManagement LLCMadeleine K. Albright ischair of Albright StonebridgeGroup, a global strategy firm,and chair of Albright CapitalManagement LLC, an investment advisory firmfocused on emerging markets.Albright was the 64 th Secretary of State of theUnited States. In 1997, she was named the firstfemale Secretary of State and became, at that time,the highest ranking woman in the history of theU.S. government.As Secretary of State, Albright reinforced America’salliances, advocated democracy and human rights andpromoted American trade and business, labor andenvironmental standards abroad.From 1993 to 1997, Albright served as the U.S.Permanent Representative to the United Nationsand as a member of the President’s Cabinet. Sheis a professor in the Practice of Diplomacy at theGeorgetown University School of Foreign Service.She chairs both the National Democratic Institutefor International Affairs, the Pew Global AttitudesProject and serves as president of the TrumanScholarship Foundation.Albright serves on the U.S. Department of Defense’sDefense Policy Board, a group tasked with providingthe secretary of defense with independent, informedadvice and opinion concerning matters of defensepolicy. She also serves on the Board of Directors ofthe Council on Foreign Relations and the Board ofTrustees for the Aspen Institute. In 2009, Albrightwas asked by NATO Secretary General Anders FoghRasmussen to chair a group of experts focused ondeveloping NATO’s New Strategic Concept.On May 29, 2012 President Obama awarded theU.S. Medal of Freedom to Dr. Albright—the nation’shighest civilian honor—citing the inspiration her lifeis to all and that her scholarship and insight continueto make the world a better, more peaceful place.Albright is the author of five New York Timesbest-sellers: her autobiography, Madam Secretary:A Memoir, (2003); The Mighty and the Almighty:Reflections on America, God, and World Affairs, (2006);Memo to the President: How We Can Restore America’sReputation and Leadership, (2008); Read My Pins:Stories from a Diplomat’s Jewel Box, (2009); and, hermost recent book, Prague Winter: A Personal Storyof Remembrance and War, 1937-1948, (April, 2012)in which she tells the story of Albright’s experiencesand those of her family during and immediately afterWorld War II, providing a fresh lens through which toview some of the modern era’s most tumultuous years.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 29

PLENARY SPEAKERSClosing Plenary PresenterStanely E. Henderson(Moderator)Former AACRAO PresidentStanley E. Henderson willretire from the University ofMichigan-Dearborn in 2015,where he has served as ViceChancellor for EnrollmentManagement and StudentLife since 2005. In that role he provided leadershipto campus enrollment efforts that resulted in recordenrollment and championed a spirit of community togrow student engagement to new levels.Henderson has long been a national leader indeveloping new models for universities to betterrecruit and retain students. He served as associateprovost for enrollment management at the Universityof Illinois-Urbana-Champaign from 2003-2005 andas associate vice president for enrollment managementat the University of Cincinnati from 1995 to 2003.Previously, he was director of enrollment managementand admissions at Western Michigan University anddirector of admissions at Wichita State University. Hisroots in enrollment began as an admissions counselorat Michigan State University in 1970-1971.He also has been deeply involved at the national levelof AACRAO, where he served as the association’s firstvice president for enrollment management in 1991-93and as president in 1995-96. He was a founder of theAssociation’s national SEM Conference, now in its25th year. He is a frequent contributor to AACRAOpublications, including the first history of enrollmentmanagement, as well as a frequent presenter at state,regional, and national levels. He is also a recipient ofthe Distinguished Service Award and the FoundersAward for Leadership. In 2014 AACRAO presentedHenderson a Lifetime Achievement Award for“Outstanding Leadership in the SEM Profession.”30

Graduate and Professional Schools Luncheon PresenterWednesday, 11:45 a.m. – 1:15 p.m.Rooms 349/350, Level 300“Trends in Graduate Education”Graduate education is undergoing some important changes. This session will explore some of thetrends in graduate enrollment and degrees, including changes by student demographic characteristics,institutional characteristics, and fields of study. This session will also highlight some of the research andbest practices work being conducted to better understand degree completion, financial education, andcareer pathways of graduate degree holders.PLENARY SPEAKRSJeff AllumDirector of Research andPolicy Analysis, Council ofGraduate SchoolsJeff Allum is the director ofresearch and policy analysisat the Council of GraduateSchools. He oversees theannual CGS/GRE Surveyof Graduate Enrollmentand Degrees, as well as three annual InternationalGraduate Admissions surveys. He is the co-directorof CGS’ Doctoral Initiative on Minority Attritionand Completion, and co-PI of the CGS project onUnderstanding PhD Career Pathways for ProgramImprovement. While at CGS, he has performedresearch regarding enrollment, degrees, and studentoutcomes in Professional Science Master’s (PSM)programs, and was the project director of CGS’project on Completion and Attrition in STEMMaster’s Programs. Allum also provides support tovarious CGS Best Practices projects, including theproject on Enhancing Student Financial Education.Allum spent seven years with the AmericanChemical Society where he led an array of education,employment, and member research studies. Healso served as the director of implementation at theNational Skill Standards Board, a board of business,education, labor, and public policy executivescharged by the U.S. Congress with implementinga competency-based education reform. He hasprovided research and evaluation consultation ontopics including intergenerational learning, youthdevelopment, and alternative education. Allumhas worked and studied both domestically andinternationally, and he has been an instructor ofeducation policy at the graduate level. He earnedhis doctorate in education policy from GeorgeWashington University.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 31

PLENARY SPEAKERSMonday Plenary PanelMonday, 2:30 p.m. – 3:30 p.m.Ballroom, Level 400“The Higher Education Policy Landscape”The Higher Education community is facing a busy stretch of legislative and policy activity. TheHigher Education Act is due for reauthorization, a rating system is set to go into effect beforethe end of the year, and new regulations seem to be emerging with increasing frequency. Join usas three higher education policy experts discuss what might be in store for our institutions andour work.32David BaimeSenior Vice President forGovernment Relations andPolicy Analysis, AACCDavid Baime serves as SeniorVice President for GovernmentRelations and Policy Analysisfor the American Associationof Community Colleges(AACC). In this role, hedirects the national advocacy efforts for the nation’s1,200 community colleges and their students. He hasparticular expertise in student financial assistance, thefederal budget, and the federal regulation of highereducation institutions. Prior to working at AACChe served as Director of Education Funding for theNational Association of Independent Colleges andUniversities. Mr. Baime has also worked as AssistantDirector of Government Relations for the Associationof American Medical Colleges. Mr. Baime holdsa bachelor’s degree from Haverford College and aMaster’s Degree in Economics from the LondonSchool of Economics.Mr. Baime has a broad array of media contacts whorely on him for inside perspectives on legislativeand other policy issues impacting communitycolleges. He has made numerous radio, television,and Web appearances, including on CNN, FoxNews, MSNBC, C-SPAN, and National PublicRadio, and is regularly quoted in The Chronicle ofHigher Education, Inside Higher Education, and othereducation publications.Terry HartleSenior Vice President, Divisionof Government and PublicAffairs, ACETerry W. Hartle Terry W.Hartle is one of America’smost effective and experiencedadvocates for higher education.At ACE, where he has servedfor more than 20 years, he directs comprehensiveefforts to engage federal policymakers on a broadrange of issues including student aid, governmentregulation, scientific research and tax policy. His workinvolves representation before the U.S. Congress,administrative agencies and the federal courts. As anexpert voice on behalf of colleges and universities, heis quoted widely in both the national and internationalmedia on higher education issues.Given ACE’s historic role in coordinating thegovernment relations efforts of some 60 associations inthe Washington-based higher education community,Hartle plays a central part in developing public policypositions that impact all colleges and universities. Healso oversees the Council’s external relations functions,as well as Higher Education for Development (HED),which supports the global development goals of theUnited States Agency for International Development(USAID), primarily by coordinating the engagementof the higher education community to addressdevelopment challenges.Prior to joining the council in 1993, Hartle servedfor six years as education staff director for the SenateCommittee on Labor and Human Resources, thenchaired by Sen. Edward M. Kennedy. Prior to 1987,Hartle was director of social policy studies andresident fellow at the American Enterprise Institute,and a research scientist at the Educational TestingService. Hartle has authored or co-authored numerousarticles, books, and national studies and contributesregular book reviews to The Christian Science Monitor.

Monday Plenary PanelCheryl SmithSenior Vice President, PublicPolicy and GovernmentAffairs, UNCFCheryl L. Smith joined UNCFin May 2013 as Senior VicePresident, Public Policy andGovernment Affairs. In thisrole, she develops and drivesstrategies to influence and mobilize action in the U.S.Congress and Executive Branch on the public policypriorities of UNCF and its 37 member institutions.Ms. Smith has extensive education policy andadvocacy experience in the U.S. Congress,state government, private sector, and non-profitorganizations. She served for three years as VicePresident for Government Relations at Kaplan Inc.,a leading global provider of educational services.During a Congressional career spanning 25 years,she developed and drove enactment of educationlegislation and appropriations for three highlyrespected Members of Congress. In 2007, she wasappointed the first (and only) African American toserve as staff director of the House AppropriationsSubcommittee on Labor, Health and Human Services,and Education. In this role, Ms. Smith was responsiblefor overseeing approximately 500 domestic programstotaling $160 billion. She previously served as staffdirector of the Senate Health, Education, Labor andPensions Subcommittee on Employment.Identified by National Journal as a top Congressionalaide, she was a key Congressional staff negotiator ona wide range of education and training initiatives,including K-12 voluntary national testing, schoolrenovation, charter schools, class size reduction,comprehensive school reform, and smaller learningcommunities. Her postsecondary work includednegotiating increased federal appropriations for PellGrants, TRIO, GEAR UP, and Historically BlackColleges and Universities. In 2009, she workedwith the White House to draft and negotiate theeducation provisions in the American Recovery andReinvestment Act, resulting in an unprecedented$97 billion one-time investment in education. Earlierin her career, Ms. Smith managed the K-12 andpostsecondary education budget portfolio for VirginiaGovernor Douglas Wilder.Michael V. Reilly(Moderator)Executive Director, AACRAOMike Reilly joined AACRAOas Executive Director on June1, 2012. Prior to coming toAACRAO he served as theExecutive Director for theCouncil of Presidents, anassociation of the six public baccalaureate degreegranting institutions in Washington state. He hasmore than 25 years of experience in universityadmissions and enrollment management, includinghaving served as the Associate Vice President forEnrollment Management at both Central WashingtonUniversity and Humboldt State University.PLENARY SPEAKERS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 33

PLENARY SPEAKERSTuesday Plenary PanelTuesday, 2:30 p.m. – 3:30 p.m.Ballrooms I/II, Level 400“U.S. Government Perspectives on Academic Mobility”Representatives from the U.S. Departments of State and Education will discuss the administration’sapproach to education diplomacy, mechanisms to increase student mobility, and the increasedinterest in cross-border education exhibited by many governments around the world.Heidi ArolaEducation USA Branch Chief,U.S. Department of StateHeidi Arola assumed duty asBranch Chief for the Bureauof Educational and CulturalAffairs’ (ECA’s) EducationalInformation and ResourcesBranch, aka “EducationUSA,”in October 2013. Heidi is a career Foreign ServiceOfficer who most recently served as Public AffairsOfficer and Deputy Principal Officer at the U.S.Consulate General in Recife, Brazil. Prior to herposting in Recife, Heidi was Deputy Public AffairsOfficer at the U.S. Consulate General in Rio deJaneiro. She has also served in Montreal, Canada andAmsterdam, the Netherlands as a consular officer.Heidi Arola is a native of Zimmerman, Minnesota.She attended Anoka Ramsey Community College inAnoka, MN, where she earned her Associate of Artsdegree. She also has a Bachelor’s degree in English,with a minor in French from Tulane Universityin New Orleans, LA, and a Master of Science inForeign Service (MSFS) degree from GeorgetownUniversity, in Washington, DC. At Georgetown,Heidi was Editor-in-Chief of the Georgetown Journalof International Affairs and served on the MSFSadmissions committee for two consecutive years. Priorto joining the State Department in 2002, Heidi wasan English-as-a-Foreign-Language teacher. She wasalso a Peace Corps Volunteer in Cape Verde, WestAfrica, and speaks Portuguese, French, Dutch, andCape Verdean Kriolu.Rafael NevárezInternational EducationSpecialist in the Officeof the Secretary,U.S. Department of EducationRafael Nevárez is anInternational EducationSpecialist in the Office ofthe Secretary at the U.S.Department of Education. As part of his work onpolicy matters related to academic mobility, Rafaelserves as U.S. representative to the European Networkof Information Centers (ENIC) and as a vice presidentof its steering committee, the ENIC Bureau.Dale Gough (Moderator)Director, AACRAO’sInternational EducationServices (IES)Dale Gough has been Directorof AACRAO’s InternationalEducation Services since 1991.Prior to AACRAO he directedinternational admissions at theUniversity of Maryland College Park for 18 years. Heholds a BA in American Studies from the University ofMaryland Baltimore County, and the MA in HumanRelations from the University of Oklahoma.34

Tuesday Plenary PresenterTuesday, 2:30 p.m. – 3:30 p.m.Ballrooms III/IV, Level 400“Dumb Things Well-Intended People Say: Skills to Increase Diversity Competence”Have you ever found yourself saying, “Some of my best friends are…” or “I don’t think of youas… or “I’m colorblind”? We often make statements intended to be supportive or complimentary,but instead they end up being problematic. Although well-meaning, these remarks often have theopposite effect of what is intended. As academic and enrollment leaders on campus, it is criticallyimportant that you continually increase your diversity competence to enhance departmental,institutional, and student success. Dr. Cullen will help you recognize and understandcommunication traps, how to avoid them, and what tools to use in their place.PLENARY SPEAKERSDr. Maura CullenAuthor/Trainer/SpeakerDr. Maura Cullen is consideredone of the nation’s foremostauthorities on diversity issueson contemporary collegecampuses. One of the guidingforces that led her to attainingher doctorate in SocialJustice and Diversity Education from the Universityof Massachusetts is her passion to make diversitytraining as engaging and enjoyable as possible. Withover 30 years of experience as a diversity trainer andkeynote speaker, Dr. Cullen has captured the heartsand minds of people, with her dynamic seminars andspeaking engagements throughout the United States,Canada and Australia. She has worked with over 500organizations with audiences ranging from 8 to 8,000people, and is the founder of the Diversity StudentSummit and author of 35 Dumb Things Well-IntendedPeople Say.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 35

SATURDAY, APRIL 11Conference of Registrars in JesuitInstitutions (CORe) Meeting8:30 a.m. – 6:00 p.m.For information, contact Eric Pittenger atEpitten@luc.eduRegistrar 101 and FERPAPre-meeting Workshop(Part 1 of 2)(ticket at extra cost required)9:30 a.m. – 5:30 p.m.Room 327, Level 300Registrar 201 Pre-meetingWorkshop (Part 1 of 2)(ticket at extra cost required)1:30 p.m. – 5:30 p.m.Room 328, Level 300SUNDAY, APRIL 12Registration7:00 a.m. – 7:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:00 a.m. – 7:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber CaféLocated in Exhibit Hall6:45 p.m. – 8:00 p.m.Swing Hall and Exhibit Hall E,Level 100Speaker Ready Room12:00 p.m. – 5:00 p.m.Room 331, Level 300Pre-meeting Workshops(ticket at extra cost required)• Full day:(S1) 8:30 a.m. – 3:30 p.m.• Half day:(S2) 8:30 a.m. – 11:30 a.m.(S3) 12:30 p.m. – 3:30 p.m.IPEDS Pre-Meeting Workshop(pre-registration required)7:30 a.m. – 4:00 p.m.Rooms 343/344, Level 300For information, e-mail:ipedsworkshops@airweb.orgState and RegionalOfficers Workshop8:30 a.m. – 11:30 a.m.Room 336, Level 300National Network of LawSchool Officers Board ofDirectors Meeting8:30 a.m. – 3:00 p.m.Homeland Room, Fifth Floor,Renaissance HotelRegistrar 101 and FERPAPre-meeting Workshop (Part 2)(ticket at extra cost required)8:30 a.m. – 3:30 p.m.Room 327, Level 300Registrar 201 Pre-meetingWorkshop (Part 2)(ticket at extra cost required)8:30 a.m. – 3:30 p.m.Room 328, Level 300AACRAO SPEEDECommittee Business Meeting9:00 a.m. – 5:00 p.m.Fells Point, Fifth Floor,Renaissance HotelProgram Committee Meeting(2014-2015, 2015-2016)9:30 a.m. – 11:00 a.m.Room 334, Level 300Luncheon for ProfessionalActivities Committees Chairs(2014-2015, 2015-2016)11:15 a.m. – 12:30 p.m.Rooms 349/350, Level 300Meeting for Chairs & Members ofProfessional Activities Committees(2014-2015, 2015-2016)12:30 p.m. – 3:00 p.m.Rooms 339-342, Level 300LGBTQA Pre-Conference Meeting3:15 p.m. – 3:45 p.m.Rooms 349/350, Level 300NNLSO Welcome Reception3:30 p.m. – 4:30 p.m.Federal Hill Room, Fifth Floor,Renaissance Hotel(S4) First-Time Attendees’Orientation & Welcome3:45 p.m. – 4:45 p.m.Room 321, Level 300Sponsored by National StudentClearinghouse(S4) Nominations & ElectionsCommittee Meeting(2014-2015, 2015-2016)3:45 p.m. – 4:45 p.m.Room 334, Level 300(S5) Opening General Session5:00 p.m. – 6:45 p.m.Ballroom, Level 400• Welcome and Awards Presentation5:00 p.m. – 5:45 p.m.• Opening Plenary5:45 p.m. – 6:45 p.m.PRESENTER: Scott Simon, Host,Weekend Edition Saturday on NPR andNeed to Know on PBS, Writer & NovelistSponsored by National StudentClearinghouseWelcome Reception(cash bar and hors d’oeuvres)6:45 p.m. – 8:00 p.m.Swing Hall and Exhibit Hall E, Level 100MEETING AT A GLANCE101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 37

MEETING AT A GLANCE38MONDAY, APRIL 13Registration7:30 a.m. – 5:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 5:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber CaféLocated in Exhibit Hall9:00 a.m. – 4:30 p.m.Swing Hall and Exhibit Hall E,Level 100Space available for Professional ActivityCommittee meetings in the Exhibit Hallduring exhibit hall hours.Speaker Ready Room7:30 a.m. – 5:30 p.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300AACRAO PastPresidents’ BreakfastBy invitation8:00 a.m. – 9:30 a.m.Watertable A, Fifth Floor,Renaissance Hotel(M1) Educational Sessions &Roundtable Discussions8:00 a.m. – 9:15 a.m.AACRAO SPEEDECommittee Meeting8:30 a.m. – 12:30 p.m.Room 335, Level 300Corporate Showcase• Refreshment Break in Exhibit Hall9:15 a.m. – 10:30 a.m.• (M2) Corporate Presentations9:30 a.m. – 10:30 a.m.(M3) Educational Sessions &Roundtable Discussions10:45 a.m. – 11:45 a.m.(ML) Graduate and ProfessionalSchools Luncheon(ticket at extra cost required)11:45 a.m. – 1:15 p.m.Rooms 349/350, Level 300PRESENTER: Jeff Allum, Director ofResearch and Policy Analysis, Council ofGraduate Schools(ML) Nominations & Elections2015-2016 Committee LuncheonBy invitationRoom 334, Level 300(M4) Educational Sessions &Roundtable Discussions1:15 p.m. – 2:15 p.m.(M4) Educational Sessions &Roundtable Discussions1:15 p.m. – 2:15 p.m.(M4) Latino/Latina Caucus1:15 p.m. – 2:15 p.m.Room 335, Level 300(M5) Plenary Panel2:30 p.m. – 3:30 p.m.Ballroom, Level 400PRESENTER: David Baime, Senior VicePresident for Government Relations andPolicy Analysis, AACCPRESENTER: Terry Hartle, Senior VicePresident, Division of Government andPublic Affairs, ACEPRESENTER: Cheryl Smith, Senior VicePresident, Public Policy and GovernmentAffairs, UNCFMODERATOR: Mike Reilly, ExecutiveDirector, AACRAORefreshment Break in Exhibit Hall3:30 p.m. – 4:00 p.m.Swing Hall and Exhibit Hall E, Level 100(M6) Educational Sessions &Roundtable Discussions4:00 p.m. – 5:00 p.m.(M6) ACAOPU Meeting4:00 p.m. – 5:00 p.m.Room 335, Level 300(M6) LGBTQA Caucus Reception4:00 p.m. – 5:00 p.m.Rooms 349/350, Level 300(M7) AACRAO Town Meeting5:15 p.m. – 6:15 p.m.Ballroom, Level 400Board of Directors Receptionfor HonoreesBy invitation6:15 p.m. – 7:30 p.m.Watertable Ballroom, Fifth Floor,Renaissance HotelNational Network ofLaw Schools Social7:30 p.m. – 9:00 p.m.Chiapparelli’s, 237 S. High StreetFor information and registration,contact: Denise Boessen atBoessenN@missouri.edu or(573) 882-8269TUESDAY, APRIL 14International DayRegistration7:45 a.m. – 4:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 5:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber CaféLocated in Exhibit Hall9:00 a.m. – 3:00 p.m.Swing Hall and Exhibit Hall E,Level 100Space available for Professional ActivityCommittee meetings in the Exhibit Hallduring exhibit hall hours.Speaker Ready Room7:30 a.m. – 5:00 p.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300(T1) Educational Sessions &Roundtable Discussions8:00 a.m. – 9:15 a.m.Refreshment Break in Exhibit Hall9:15 a.m. – 10:00 a.m.Swing Hall and Exhibit Hall E, Level 100(T2) AACRAO Business Meeting10:00 a.m. – 11:30 a.m.Ballrooms I/II, Level 400Asian and Pacific Islander Caucus11:30 a.m. – 12:45 p.m.Room 326, Level 300Black Caucus11:30 a.m. – 12:45 p.m.Rooms 322/323, Level 300(TL) National Network of LawSchool Officers Luncheon andBusiness Meeting11:30 a.m. – 1:00 p.m.Rooms 349/350, Level 300For information, contact: DeniseBoessen at BoessenN@missouri.edu or(573) 882-8269

(TL) TAICEP: The Association forInternational Credential EvaluationProfessionals Brown Bag Lunch11:30 a.m. – 1:00 p.m.Room 335, Level 300Contact: Jeanie Bell at Jeanie.bell@colorado.edu or (303) 735-2437(TL) Annual MeetingPlanners LuncheonBy invitation11:30 a.m. – 1:00 p.m.Camden Lobby, Level 300(T3) Educational Sessions &Roundtable Discussions1:00 p.m. – 2:00 p.m.Refreshment Break in Exhibit Hall2:00 p.m. – 2:30 p.m.Swing Hall and Exhibit Hall E, Level 100NAIA Registrars AssociationAnnual Business Meetingand Discussion2:00 p.m. – 3:30 p.m.Rooms 349/350, Level 300(T4) Plenary Presentation2:30 p.m. – 3:30 p.m.Ballrooms I/II, Level 400PRESENTER: Heidi Arola, Education USABranch Chief, U.S. Department of StatePRESENTER: Rafael Nevárez, InternationalEducation Specialist in the Office of theSecretary, U.S. Department of EducationMODERATOR: Dale Gough, Director,AACRAO International Education Services (IES)(T4) Plenary Presentation2:30 p.m. – 3:30 p.m.Ballrooms III/IV, Level 400PRESENTER: Maura J. Cullen,Author/Trainer/Speaker(T5) Educational Sessions &Roundtable Discussions3:45 p.m. – 4:45 p.m.(T5) Native American Caucus3:45 p.m. – 4:45 p.m.Room 334, Level 300(T6) Educational Sessions &Roundtable Discussions5:00 p.m. – 6:00 p.m.Receptions6:30 p.m. – 8:00 p.m.• State and Regional Receptions• International Educators Reception(ticket at extra cost required)Watertable Ballroom, Fifth Floor,Renaissance HotelSponsored by AACRAO InternationalEducation Services (IES), ETS, CheggEnrollment Services, Paver Family FoundationWEDNESDAY, APRIL 15Registration7:45 a.m. – 12:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 1:00 p.m.Pratt Street Lobby, Level 300Cyber Café Open7:45 a.m. – 12:30 p.m.Pratt Street Lobby, Level 300Speaker Ready Room7:30 a.m. – 10:30 a.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300(W1) Educational Sessions &Roundtable Discussions8:00 a.m. – 9:00 a.m.(W2) Educational Sessions &Roundtable Discussions9:15 a.m. – 10:15 a.m.(W3) Educational Sessions &Roundtable Discussions10:30 a.m. – 11:30 a.m.(W4) Closing Plenary11:45 a.m. – 12:45 p.m.Ballroom, Level 400PRESENTER: Madeleine Albright, FormerU.S. Secretary of State and and Chair ofAlbright Stonebridge Group and AlbrightCapital Management LLCSponsored by National StudentClearinghouse. Hobsons, AACRAOMODERATOR: Stan Henderson, FormerAACRAO PresidentProgram Committee Meeting(2015-2016)1:30 p.m. – 3:30 p.m.Room 334, Level 300Board of Directors Meeting1:30 p.m. – 3:30 p.m.Room 335, Level 300MEETING AT A GLANCE101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 39

Saturday, April 11Events and WorkshopsSATURDAY EVENTSConference of Registrars in Jesuit Institutions(CORe) Meeting8:30 a.m. – 6:00 p.m.For information, contact Eric Pittenger at Epitten@luc.eduRegistrar 101 and FERPA Pre-meeting Workshop(Part 1 of 2)(ticket at extra cost required)9:30 a.m. – 5:30 p.m.Room 327, Level 300Registrar 201 Pre-meeting Workshop (Part 1 of 2)(ticket at extra cost required)1:30 p.m. – 5:30 p.m.Room 328, Level 300Sunday, April 12Events and WorkshopsSUNDAY EVENTSRegistration7:00 a.m. – 7:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:00 a.m. – 7:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber Café Located in Exhibit Hall6:45 p.m. – 8:00 p.m.Swing Hall and Exhibit Hall E, Level 100Speaker Ready Room12:00 p.m. – 5:00 p.m.Room 331, Level 300Pre-meeting Workshops(ticket at extra cost required)• Full day:(S1) 8:30 a.m. – 3:30 p.m.• Half day:(S2) 8:30 a.m. – 11:30 a.m.(S3) 12:30 p.m. – 3:30 p.m.IPEDS Pre-Meeting Workshop(pre-registration required)7:30 a.m. – 4:00 p.m.Rooms 343/344, Level 300For information, e-mail: ipedsworkshops@airweb.orgState and Regional Officers Workshop8:30 a.m. – 11:30 a.m.Room 336, Level 300National Network of Law School Officers Boardof Directors Meeting8:30 a.m. – 3:00 p.m.Homeland Room, Fifth Floor, Renaissance HotelRegistrar 101 and FERPA Pre-meeting Workshop (Part 2)(ticket at extra cost required)8:30 a.m. – 3:30 p.m.Room 327, Level 300Registrar 201 Pre-meeting Workshop (Part 2)(ticket at extra cost required)8:30 a.m. – 3:30 p.m.Room 328, Level 300AACRAO SPEEDE Committee Business Meeting9:00 a.m. – 5:00 p.m.Fells Point, Fifth Floor, Renaissance HotelProgram Committee Meeting(2014-2015, 2015-2016)9:30 a.m. – 11:00 a.m.Room 334, Level 300SATURDAY AND SUNDAY EVENTS AND WORKSHOPS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 41

SATURDAY AND SUNDAY EVENTS AND WORKSHOPSLuncheon for Professional ActivitiesCommittees Chairs(2014-2015, 2015-2016)11:15 a.m. – 12:30 p.m.Rooms 349/350, Level 300Meeting for Chairs & Members of ProfessionalActivities Committees(2014-2015, 2015-2016)12:30 p.m. – 3:00 p.m.Rooms 339-342, Level 300LGBTQA Pre-Conference Meeting3:15 p.m. – 3:45 p.m.Rooms 349/350, Level 300NNLSO Welcome Reception3:30 p.m. – 4:30 p.m.Federal Hill Room, Fifth Floor, Renaissance Hotel(S4) First-Time Attendees’ Orientation & Welcome3:45 p.m. – 4:45 p.m.Room 321, Level 300Sponsored by National Student Clearinghouse(S4) Nominations & Elections Committee Meeting(2014-2015, 2015-2016)3:45 p.m. – 4:45 p.m.Room 334, Level 300(S5) Opening General Session5:00 p.m. – 6:45 p.m.Ballroom, Level 400• Welcome and Awards Presentation5:00 p.m. – 5:45 p.m.• Opening Plenary5:45 p.m. – 6:45 p.m.PRESENTER: Scott Simon, Host, Weekend Edition Saturdayon NPR and Need to Know on PBS, Writer & NovelistSponsored by National Student ClearinghouseWelcome Reception(cash bar and hors d’oeuvres)6:45 p.m. – 8:00 p.m.Swing Hall and Exhibit Hall E, Level 100(WORKSHOPS(additional fee required)Tickets available onsite at the AACRAOregistration deskSaturday and SundayTwo-Part WorkshopsSa1.3608 & S1.3148 Registrar 101 and FERPA(Parts 1 & 2)Saturday, 9:30 a.m. – 5:30 p.m. andSunday, 8:30 a.m. – 3:30 p.m. | Room 327, Level 300FEE: $315Spend two days diving into the work of the registrar’s office. Thisworkshop is for those new to the profession and will addressmany of the “what” and “how” questions that make up the workof the registrar. A significant portion of the workshop will focuson understanding and applying FERPA. Attendees will leave theworkshop with a greater understanding of the depth and breadth ofthe work of the registrar, where to find information and answers, anda solid network of professional colleagues.PRESENTERS:Tina Falkner, University of Minnesota - Twin CitiesLeRoy Rooker, AACRAOKimra Schipporeit, University of Nebraska at KearneyRelated Publications: The Registrar’s Guide: Evolving Best Practicesin Records and Registration; AACRAO 2012 FERPA GuideSa1.3609 & S1.3149 Registrar 201 (Parts 1 & 2)Saturday, 1:30 p.m. – 5:30 p.m. andSunday, 8:30 a.m. – 3:30 p.m. | Room 328, Level 300FEE: $315The work of the registrar’s office is ever evolving. Increasingly ourwork crosses the boundaries of other areas within our campusesand beyond. Join us as we provide insights for successful navigationof this changing landscape. This workshop is geared toward thosewith at least 5 years of experience in the profession and will exploreleadership and management, budgeting, technology, beyond basicFERPA, and what issues we may be facing in the near future. Comeprepared to share and learn.PRESENTERS:Tim Amyx, Volunteer State CommunityGlenn Munson, Rhodes College (Retired)Related Publication: The Registrar’s Guide: Evolving Best Practicesin Records and Registration42

Sunday Full-Day Workshops8:30 A.M. – 3:30 P.M.S1.3151 Becoming a More Effective AdmissionsManager8:30 a.m. – 3:30 p.m. | Room 345, Level 300FEE: $300This full-day workshop is designed for emerging leaders inadmissions offices—from middle managers to new directors—tolearn from experienced members of the profession and to sharebest practices with your fellow emerging leaders. Topics will includerecruitment, processing, assessment, enrollment management,and staffing.PRESENTERS:Paul Seegert, University of Washington - Seattle CampusCarrie Trentham, University of Nevada - Las VegasRelated Publication: The College Admissions Officer’s GuideS1.3158 Assessment in the Registrar’s Office8:30 a.m. – 3:30 p.m. | Room 348, Level 300FEE: $225This workshop will provide information on assessment and programreview in the Registrar’s Office from a multi-institution perspective.Examples of various kinds of tools will be provided to illustrate thedifferent ways in which assessment and program review can beapproached and adapted at the institutional level.PRESENTERS:Tammy Aagard, University of FloridaReta Pikowsky, Georgia Institute of Technology-AtlantaRelated Publication: AACRAO’s Professional DevelopmentGuidelines for Registrars: A Self-AssessmentSunday Morning Workshops8:30 A.M. – 11:30 A.M.S2.3091 Making Services and Processes MoreProductive and Effective Using BusinessProcess Improvement Principles8:30 a.m. – 11:30 a.m. | Room 346, Level 300FEE: $125Applying Business Process Improvement (BPI) principles can leadto dramatic and even mind-blowing improvements in servicesand processes. Using a hands-on exercise, we will demonstratewhy the principles of BPI work so well. We will show you how toidentify opportunities for improvement, how to apply a variety of BPItechniques for improving your services and processes, and how tobecome a good facilitator for BPI changes.PRESENTERS:Jerald Bracken, Brigham Young UniversityWendy Kilgore, AACRAO ConsultingS2.3194 State and Regional Officers Workshop8:30 a.m. – 11:30 a.m. | Room 336, Level 300FEE: NONEAll state and regional officers, committee chairs, and others inleadership roles within the state and regional organizations areencouraged to attend this FREE workshop.PRESENTER:Charlie Couch, University of Northern ColoradoS2.3473 The Core Concepts of SEM8:30 a.m. – 11:30 a.m. | Room 329, Level 300FEE: $175This introductory workshop will provide an overview of the conceptsand strategies of strategic enrollment management. Participants willexpand their understanding of SEM and take away action plans forachieving enrollment goals upon their return to campus.PRESENTERS:Tom Green, AACRAO ConsultingMichele Sandlin, AACRAO ConsultingRelated Publication: Handbook of Strategic EnrollmentManagement, Strategic Enrollment Management: TransformingHigher EducationSUNDAY EVENTS AND WORKSHOPS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 43

SUNDAY EVENTS AND WORKSHOPSSunday Afternoon Workshops12:30 P.M. – 3:30 P.M.S3.3157 Records Management: The Big Picture12:30 p.m. – 3:30 p.m. | Room 336, Level 300FEE: $175This workshop will offer a comprehensive overview and discussionof the records management lifecyle from records creation throughdestruction. Discussion will include the influence of technologyon practice, how to minimize workload while remaining incompliance, as well as examples from the field for both private andpublic institutions. We will use audience response technology toenhance discussion.PRESENTERS:Wendy Kilgore, AACRAO ConsultingReid Kisling, Western SeminaryRelated Publication: AACRAO’s Student Records Management:Retention, Disposal, and Archive of Student RecordsS3.3195 100 Tips and Tricks for an Efficient,Productive Office12:30 p.m. – 3:30 p.m. | Room 329, Level 300FEE: $125We are all looking for those easy, inexpensive tips and tricks that canmake our operations more efficient and productive. The presenterwill share 100 tips and tricks in categories such as dashboarding,mobile apps, training your campus partners, list-servs and e-mails,web tools, video tutorials, and more! Many are no- or low-cost andeasy to copy in your shop!PRESENTER:Susan Eveland, University of OregonS3.3277 The Higher Learning Commission: Buildinga Culture of AwarenessS3.3285 Harness Your Emotional Intelligence:Generate Greater Workplace Success12:30 p.m. – 3:30 p.m. | Room 347, Level 300FEE: $125This workshop incorporates practical ideas and techniques tohelp you put theory into practice. Learn the basics of EmotionalIntelligence (EI) theory, discover how emotionally intelligent you are,and understand how to control your own emotional intelligence.Perhaps the most helpful aspects include tips on how to manage theEI of other people on your team to create greater office productivityand output.PRESENTER:Jacquelyn Elliott, Marion Military InstituteRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationS3.3939 The Clearinghouse Academy ®1:00 p.m. – 3:00 p.m. | Rooms 324/325, Level 300[PLEASE NOTE 1:00 P.M. START TIME]The Clearinghouse Academy is a workshop hosted by the NationalStudent Clearinghouse. The purpose of this session is to providean overview of Clearinghouse enrollment reporting, verification,and research services offered to colleges and universities, addressattendee questions, and provide participants the opportunity tonetwork to address common issues and concerns. ClearinghouseAcademies are effective training opportunities for staff new toworking with the Clearinghouse.PRESENTER:William Pierce, National Student ClearinghouseS4.3979 LGBTQA Pre-Conference Meeting3:15 p.m. – 3:45 p.m. | Rooms 349/350, Level 300This meeting is open to any attendee who is a member of theLGBTQ community or an ally. This informal gathering allowsattendees to network and plan for the week’s activities.12:30 p.m. – 3:30 p.m. | Room 346, Level 300FEE: $135The Higher Education Opportunity Act (Public Law 110-315) (HEOA)was enacted on August 14, 2008, and reauthorizes the HigherEducation Act of 1965. As many institutions have discovered, this reauthorizationhas brought with it even greater levels of accountabilityand compliance expectations for the higher education community.This session will highlight one registrar office’s experience withmeeting these new expectations.PRESENTERS:Ann Bentz, University of Northern ColoradoCharlie Couch, University of Northern ColoradoS4.3966 First-Time Attendees’ Orientation& Welcome3:45 p.m. – 4:45 p.m. | Room 321, Level 300Don’t miss the AACRAO First-Time Attendees’ Orientation andWelcome. This is an opportunity for you to meet other first-timeattendees, have a snack, and learn more about AACRAO. Many saythe best part of the orientation is the small group discussions ledby long-time AACRAO members.Sponsored by44

AACRAO Annual Meeting Begins5:00 P.M. – 8:00 P.M. • Ballroom, Level 400• Welcome and Awards Presentation5:00 p.m. – 5:45 p.m.• Opening Plenary5:45 p.m. – 6:45 p.m.• Welcome Reception(cash bar and hors d’oeuvres)6:45 p.m. – 8:00 p.m.Musical entertainment this evening provided by Seth Schultheis, a15 year old from Baltimore. He has been playing the piano since hewas 5 years old and travels every Saturday to New York to attendManhattan School of Music-Precollege. During the week, Seth isa student at Baltimore School for the Arts High School where heparticipates in classical ensemble, big band jazz, and chorus.S5.3894 Opening Plenary: The People Who’ve TaughtMe (After I Thought I Knew Everything)5:45 p.m. – 6:45 p.m. | Ballroom, Level 400Scott Simon will talk about the peoplehe has learned from over his manyyears as a journalist, taking a samplingof the best interviews and stories he’sdone at NPR and imparting the lessonshe has taken away from the exchanges.Scott SimonSponsored byWelcome Reception(cash bar and hors d’oeuvres)SUNDAY EVENTS AND WORKSHOPS6:45 p.m. – 8:00 p.m. | Swing Hall and Exhibit Hall E, Level 100Attend the Welcome Reception, where you can preview the exhibithall, visit with exhibitors, and network with colleagues. While in thehall, be sure to visit the AACRAO Booth (#602). Get your questionsanswered, find out about AACRAO’s upcoming meetings and onlinecourses, and learn about the products and services we provide.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 45

MONDAY EVENTS AND SESSIONSMonday, April 13Events and SessionsRegistration7:30 a.m. – 5:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 5:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber Café Located in Exhibit Hall9:00 a.m. – 4:30 p.m.Swing Hall and Exhibit Hall E,Level 100Space available for Professional Activity Committeemeetings in the Exhibit Hall during exhibit hall hours.Speaker Ready Room7:30 a.m. – 5:30 p.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300AACRAO Past Presidents’ BreakfastBy invitation8:00 a.m. – 9:30 a.m.Watertable A, Fifth Floor, Renaissance Hotel(M1) Educational Sessions & Roundtable Discussions8:00 a.m. – 9:15 a.m.AACRAO SPEEDE Committee Meeting8:30 a.m. – 12:30 p.m.Room 335, Level 300Corporate Showcase• Refreshment Break in Exhibit Hall9:15 a.m. – 10:30 a.m.• (M2) Corporate Presentations9:30 a.m. – 10:30 a.m.(M3) Educational Sessions &Roundtable Discussions10:45 a.m. – 11:45 a.m.(ML) Graduate and Professional Schools Luncheon(ticket at extra cost required)11:45 a.m. – 1:15 p.m.Rooms 349/350, Level 300Presenter: Jeff Allum, Director of Research and Policy Analysis,Council of Graduate Schools(ML) Nominations & Elections2015-2016 Committee LuncheonBy invitationRoom 334, Level 300(M4) Educational Sessions &Roundtable Discussions1:15 p.m. – 2:15 p.m.(M4) Educational Sessions & Roundtable Discussions1:15 p.m. – 2:15 p.m.(M4) Latino/Latina Caucus1:15 p.m. – 2:15 p.m.Room 335, Level 300(M5) Plenary Panel2:30 p.m. – 3:30 p.m.Ballroom, Level 400PRESENTER: David Baime, Senior Vice President for GovernmentRelations and Policy Analysis, AACCPRESENTER: Terry Hartle, Senior Vice President, Division ofGovernment and Public Affairs, ACEPRESENTER: Cheryl Smith, Senior Vice President, Public Policy andGovernment Affairs, UNCFMODERATOR: Mike Reilly, Executive Director, AACRAORefreshment Break in Exhibit Hall3:30 p.m. – 4:00 p.m.Swing Hall and Exhibit Hall E, Level 100(M6) Educational Sessions & Roundtable Discussions4:00 p.m. – 5:00 p.m.(M6) ACAOPU Meeting4:00 p.m. – 5:00 p.m.Room 335, Level 300(M6) LGBTQA Caucus Reception4:00 p.m. – 5:00 p.m.Rooms 349/350, Level 300(M7) AACRAO Town Meeting5:15 p.m. – 6:15 p.m.Ballroom, Level 400Board of Directors Receptionfor HonoreesBy invitation6:15 p.m. – 7:30 p.m.Watertable Ballroom, Fifth Floor, Renaissance HotelNational Network ofLaw Schools Social7:30 p.m. – 9:00 p.m.Chiapparelli’s, 237 S. High StreetFor information and registration, contact: Denise Boessen atBoessenN@missouri.edu or (573) 882-826948

(M1) Educational Sessionsand RoundtablesMONDAY, 8:00 A.M. – 9:15 A.M.M1.2877 Look! Is it an International Student or a U.S.Citizen with International Documents?8:00 a.m. – 9:15 a.m. | Room 341, Level 300We used to call them students with mixed records, but now theyare called “stealth.” So let’s uncover the issues of what needs to bedone with these students for a successful and streamlined admissionprocess, what offices should do it (or share it), and how to do it. Thepresenters will share different approaches and processes that workfor them and for the student.PRESENTERS:Mary Baxton, California State University, NorthridgeLynn Perry, California State University - East BayRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsM1.2894 Graduation Practices Panel8:00 a.m. – 9:15 a.m. | Room 326, Level 300This session will offer a variety of four-year institution perspectiveson some of the best practices related to undergraduate graduation.This is not about the ceremony, but instead how to keep studentsconnected to the university using graduation as the end goal.PRESENTERS:Kelley Brundage, Colorado State UniversityConnie Chapman, University of Wisconsin – MadisonCem Sunata, California Polytechnic State University – San LuisObispoRelated Publication: The AACRAO Guide to Staging aGraduation CeremonyM1.3119 New Approaches to Handling Complex Datafrom Multiple Systems8:00 a.m. – 9:15 a.m. | Room 342, Level 300This session will explore a conceptual model that handles thecomplex issue of managing multiple system input and output, andcreates incentives to streamline and normalize functions as well asdata. Participants will review and discuss new concepts and learnabout new software approaches to such management.PRESENTERS:Jeff Elliott, University of Missouri – ColumbiaJohn Gillispie, University of Missouri SystemBrenda Selman, University of Missouri – ColumbiaM1.3129 NNLSO - Opening Session8:00 a.m. – 9:15 a.m. | Ballroom, Level 400The Executive Director of the National Network of Law SchoolOfficers will welcome attendees and discuss current meetings.PRESENTER:Judith Calvert, Yale University Law SchoolM1.3224 Registration and Advising Best Practices8:00 a.m. – 9:15 a.m. | Room 340, Level 300This session will include panelists from the Registration andAcademic Support Profeesional Activities Committee (PAC). Werepresent public, private, two-year and four-year schools, and wewill share our favorite successes related to registration, orientation,advising, and degree planning.PRESENTERS:Len Archer, Adventist University of Health SciencesCarol Harrison, College of Southern MarylandStephanie Henning, Central CollegeRelated Publication: The Registrar’s Guide: Evolving Best Practicesin Records and RegistrationM1.3237 China8:00 a.m. – 9:15 a.m. | Room 343, Level 300With Chinese students attending U.S. institutions in record numbersand China expanding its own system, understanding education inChina is essential. The presenters will address trending topics suchas hybrid education models, summer school programs, agents, andverification of credentials. They will provide an update on CDGDC andCHESICC and give you a peek into their toolbox of best practices toenable you to determine the validity of Chinese credentials withoutleaving your desk.PRESENTERS:Karen Hartwig, AACRAO International Education ServicesAnnetta Stroud, AACRAO International Education ServicesRelated Publications: The AACRAO International Guide: A Resourcefor International Education Professionals, AACRAO EDGE (ElectronicDatabase for Global Education)M1.3249 Best Practices in Summer andNon-Standard Terms8:00 a.m. – 9:15 a.m. | Room 318, Level 300Many institutions use summer and non-standard terms so thatstudents can advance toward their degrees, improve their gradepoint averages, lighten their course load during the academic year,participate in flexible scheduling, and seek enrollment opportunitiesafter standard terms have begun. Come learn and discuss bestpractices, challenges, and considerations from a registration andrecords perspective.PRESENTER:Steven Shablin, Oakland UniversityMONDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 49

MONDAY EVENTS AND SESSIONSM1.3250 Roundtable: Reorganizing theRegistrar’s Office8:00 a.m. – 9:15 a.m. | Rooms 322/323, Level 300This interactive session will provide an opportunity to sharethoughts on how the changing role of the registrar’s office, campusengagement, staffing needs, the challenges of limited resources, andachieving balance between customer service and technology canbring about the need for reorganization.FACILITATORS:Shelly Kooi, Valparaiso UniversityStephanie Martin, Valparaiso UniversityEmily Shandley, Yale UniversityM1.3272 Cuban Academic Credentials: Some Changesand New Perspectives8:00 a.m. – 9:15 a.m. | Rooms 324/325, Level 300This session will focus on assessing multiple educational credentialsat different educational levels, including lower and upper secondaryeducation, technical education, adult education, teacher training anduniversity level studies (undergraduate and graduate programs).PRESENTERS:Eva-Angela Adan, AACRAO International Education ServicesLou Nunes, Academic Evaluation Services, Inc.M1.3312 Data Due Diligence8:00 a.m. – 9:15 a.m. | Rooms 345/346, Level 300The proliferation of data is outpacing the ability to fully understandwhat the data represent. The emphasis on “big data” and “dataanalytics” underscores a growing need for a higher level of expertisein collecting, analyzing, and synthesizing data to give it value.Examples of ways in which data has informed or misled will beshared, as will guidelines to help you be a more knowledgeabledata consumer.PRESENTER:James Roche, University of Massachusetts – AmherstM1.3373 Emerging Issues/Themes for Sustaining aDiverse and Inclusive Campus8:00 a.m. – 9:15 a.m. | Room 344, Level 300This is an interactive panel discussion and presentation investigatingsome current and emergent themes and issues surrounding culturallydiverse and inclusive campuses.PRESENTERS:Mechelle Aitson-Roessler, Rose State CollegeJackie Carter, Washington University in St. LouisHue Haslim, Western International UniversityCindy Lambert, University of St. FrancisJoseph Salomone, Drexel UniversityM1.3380 Iowa Consortium of Veteran Excellence:A Pilot Program for Disabled and RecentlyDischarged Veterans8:00 a.m. – 9:15 a.m. | Rooms 347/348, Level 300The Iowa Consortium of Veteran Excellence (ICOVE) is a collaborativeendeavor between government, academia, and the private sectorto develop a holistic program to support veterans transitioning frommilitary service into postsecondary education though to graduationand employment, with a particular focus on veterans dealing withservice-related problems.PRESENTERS:Michael Hall, University of IowaLarry Lockwood, University of IowaRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsM1.3409 A Supervisor’s Guide to ImprovingOrganizational Efficiency Through BetterAlignment of Personnel Resources8:00 a.m. – 9:15 a.m. | Rooms 319/320, Level 300This session will focus on the importance of aligning individuals inan organization in order to improve communication, reduce conflict,and maximize productivity. Learn how to differentiate between valuesand beliefs, and how they relate to behaviors in the workplace. Byunderstanding these concepts, supervisors will be better equipped tohelp employees be successful.PRESENTER:Norman Finlinson, Brigham Young UniversityM1.3410 Simplifying Leadership:A New Manager’s Toolkit8:00 a.m. – 9:15 a.m. | Rooms 337/338, Level 300This session will go over strategies to assist new managers inbecoming successful with their new work groups. Participants will beintroduced to various readings, activities, and approaches in handlingthe new manager experience to help generate future growth andintegrate them into their new role.PRESENTER:Marc Booker, University of PhoenixRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationM1.3421 SAP vs. Academic Standards:What is the Difference?8:00 a.m. – 9:15 a.m. | Room 327, Level 300What is the difference between Academic Standards and Standardsof Academic Progress (SAP)? Do the policies need to be different?This session will explain the federal requirements for SAP andhow they can either work with or conflict with an institutionalacademic policy.PRESENTER:Aristea Williams, Johns Hopkins University50

M1.3422 Financial Aid, Records and Registration, andAdmission: What Do We all Need to Know?8:00 a.m. – 9:15 a.m. | Room 328, Level 300Enrollment reporting, repeating courses, non-attendance, academicstanding, collecting high school diplomas, consortium agreements…what’s next? Collaboration between admissions, financial aid, andregistrars has become critical for compliance and enrollment goals.This session will discuss what all three areas need to know tobe effective.PRESENTERS:Katherine Allen, University of Michigan – DearbornJennifer Dunker, Chesapeake CollegeRelated Publication: Strategic Enrollment Management:Transforming Higher EducationM1.3433 Transcripting Service Learning Abroad8:00 a.m. – 9:15 a.m. | Room 321, Level 300Today’s college students are interested in service learning abroad.Transcripting these programs, as well as community-based learningof varying kinds, can be particularly challenging. The presenter willshare examples of institutions that are handling these challengesand also provide an overview of successful ways to transcriptservice learning.PRESENTER:Opal Leeman Bartzis, Butler UniversityRESEARCH SESSIONM1.3905 Student Completion Rates in theGreat Recession8:00 a.m. – 9:15 a.m. | Room 329, Level 300How did the recession affect institutional performance and studentcompletion rates? We’ll look at results from the ClearinghouseResearch Center’s 3rd Annual Completions Report, which studiesthe outcomes of the first students who entered college duringthe recession. Some key insights include the relationships amongrecession-driven enrollment swings, student behaviors, and studentcompletion outcomes for different institutional sectors.PRESENTER:Douglas Shapiro, National Student ClearinghouseM1.3960 What Would Free Community College Meanfor Your Transfer Policies?8:00 a.m. – 9:15 a.m. | Room 336, Level 300As the movement toward free community college tuition is debatedat the federal and state level, what will this mean for two-year andfour-year transfer partnerships? Is your institution ready for increasedcommunity college enrollment and transfer to four-year programs?This session will examine the common issues and benefits of transferagreements, partnerships, and practices, providing specific examplesof proven models of effective transfer programs.PRESENTERS:Tom Green, AACRAO ConsultingMichele Sandlin, AACRAO ConsultingRelated Publication: The Transfer Handbook: PromotingStudent SuccessM1.4067 AACRAO’s Professional EndorsementProgram, SEM-EP8:00 a.m. – 9:15 a.m. | Room 339, Level 300Attend this timely discussion presented by current SEM-EPparticipants and recent graduates to learn about AACRAO’s emerging“in-service, self-paced” credentialing program. SEM-EP is designedto prepare and recognize enrollment management professionals atthe national level using a registry listing. Presenters will share theirexperiences regarding program logistics and benefits. An overviewof qualifications to enroll and requirements to complete the SEM-EP program will be discussed. Recent survey results on nationalcredentialing programs will also be shared.PRESENTERS:Joe F. Head, Kennesaw State University, RetiredRob Garrett, Brigham Young University – IdahoChristopher Tremblay, Western Michigan UniversityRelated Publications: Handbook of Strategic EnrollmentManagement; Strategic Enrollment Management: TransformingHigher EducationCorporate ShowcaseMONDAY, 9:15 A.M. – 10:30 A.M.The Corporate Showcase offers dedicated hours to the exhibit halland corporate presentations. The refreshment break in the exhibithall begins at 9:15. Grab a quick bite and be sure to attend oneof the informative corporate presentations scheduled exclusivelyduring Corporate Showcase hours, which are from 9:30-10:30. It’syour opportunity to listen to vendors and their clients discuss thelatest trends and technologies in higher education administration.And if you have some free time, walk through the exhibit hall andsee what exciting products and services our vendors have to offer.MONDAY EVENTS AND SESSIONSRefreshment Break in Exhibit HallMonday, 9:15 a.m. – 10:30 a.m. |Swing Hall and Exhibit Hall E, Level 100101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 51

MONDAY EVENTS AND SESSIONS(M2) Corporate PresentationsMONDAY, 9:30 A.M. – 10:30 A.M.M2.3957 Outcomes, Objectives and Assessments:Managing it All in One Place9:30 a.m. – 10:30 a.m. | Room 329, Level 300SmartCatalog IQ breaks through the clutter by creating a singleplace to edit and track course and program objectives. See howother colleges are using IQ to manage mission-critical informationand integrate with their student information systems in one, easyto-useinterface.PRESENTER:Anne Valentine, SmartCatalogM2.3983 Automating Transcripts to aTwo-day Turnaround9:30 a.m. – 10:30 a.m. | Room 318, Level 300San Diego State University has brought technology to transcriptevaluation. Learn about their technology evaluation, critical successfactors, and how turnaround dropped from 8 weeks to 2 days.Students can now view their transferred courses and their individualpath to completion.PRESENTERS:Susan Reyes, San Diego State UniversityLaurel Stiller, OnBase by HylandM2.3995 Does Your Student Information System (SIS)Pay? Benefits Realisation Uncovered9:30 a.m. – 10:30 a.m. | Room 340, Level 300Join Tribal to understand how the University of London has recentlyundertaken a Benefits Realisation study to identify institutionalimpact around their SITS: Vision implementation. The sessionwill cover how the university has identified cost reduction andefficiency gains through technology combined with BusinessProcess Automation.PRESENTERS:Chris Cobb, University of LondonTribal RepresentativeM2.4003 There Must be a Better Way to Managethe Catalog9:30 a.m. – 10:30 a.m. | Room 343, Level 300Join a panel of your peers to learn how they manage, develop, andpresent curriculum and catalog information. Your colleagues willdiscuss their experiences and answer questions about how theyincreased efficiency and made their lives easier utilizing Acalog.PRESENTERS:Sheryl Burnett, East Tennessee State UniversityJennifer Thorpe, Columbia CollegeMaggie Herron, Truman State UniversityJoni Zier, Southern Adventist UniversityAndrea Roner, University of UtahFACILITATOR:Gina Monaghan, DIGARCCOURSE AND ROOM SCHEDULING TRACKM2.4004 Student Success Driven by CourseScheduling Initiatives9:30 a.m. – 10:30 a.m. | Room 339, Level 300Managing your course scheduling operations to guarantee studentaccess to the courses they need is a strategic initiative that will resultin increased student success and on-time completion. Come take alook at innovative scheduling software and discuss with your peersand scheduling experts from Infosilem how this strategic initiativecan increase your operational efficiency and maximize the use ofyour resources while ensuring your student’s conflict-free access tothe courses they need.PRESENTER:Philippe Melis, InfosilemM2.4005 Innovations at Your CommencementCeremony9:30 a.m. – 10:30 a.m. | Room 341, Level 300How can we improve upon timeless commencement traditionswithout compromising the spirit of showcasing the best yourinstitution has to offer? Join our panel in discussing howinstitutions have taken traditional ceremonies and updated themwith technologies such as video capture and projection duringthe ceremony, video messaging, and stage lighting/presentation.Additionally, we will review simple program enhancements that havemade big differences at our events and can enliven yours as well.PRESENTERS:Rhonda Kitch, North Dakota State UniversityJerri Weston, Montana State UniversityMark Hommerding, Lifetouch Special Events52

M2.4007 Student Planning Tool Used by Over125 Institutions9:30 a.m. – 10:30 a.m. | Room 321, Level 300Many institutions are challenged to raise graduation rates andincrease services to their students. Imagine one solution thatimproves the student experience, academic advising, increases credithours, and helps plan for future master schedules. College Schedulerprovides a web-based schedule planner for use by students andadvisors when planning for the upcoming semester.PRESENTER:Robert Strazzarino, College Scheduler LLCM2.4009 Transcript Revolution, Order to Deliveryin Minutes9:30 a.m. – 10:30 a.m. | Room 342, Level 300The National Student Clearinghouse, with our strategic partner,Ellucian, has revolutionized transcript ordering/delivery. Ourfully automated, real-time solution enables the fastest availableturnaround time: 15 minutes or less! Hear about the amazing timeandcost-saving benefits directly from some of the 50+ schoolsalready up and running on our solution.PRESENTERS:Rob Fitzgerald, Brown UniversityCarrie Jeffers, Macomb Community CollegeAdriene Doray-Franklin, National Student ClearinghouseMarlo Waters, Pacific Union CollegeM2.4012 Integrating CourseLeaf’s Curriculum andCatalog Management Solutions at WestChester University9:30 a.m. – 10:30 a.m. | Room 344, Level 300West Chester University is implementing CourseLeaf to streamlineits curriculum and catalog management. CourseLeaf’s CAT and CIMsolutions will give WCUPA a seamless progression from curriculumproposals to publishing a web, mobile, and print-ready catalog.Learn about WCUPA’s decisions and their practices for implementingCourseLeaf and improving their process.PRESENTERS:Shari Friedman, CourseLeaf from Leepfrog TechnologiesMegan Jerabek, West Chester UniversityJoseph H. Santivasci, West Chester UniversityM2.4093 The Softer Side of Student SuccessPredictive Analytics9:30 a.m. – 10:30 a.m. | Room 328, Level 300Often institutions look to GPA, test scores, and campus involvementas potential factors to predict whether a student will be successfulon campus. These are important, however, there are also a numberof softer factors that need to be considered such as academicengagement, self-efficacy, educational commitment, and resilience.Hear how Carroll University instituted a College Readiness Inventoryto gather this data and incorporated the results along with their otherkey factors to create a holistic predictive model to gauge studentretention and persistence risk.PRESENTERS:Jeff McNamara, Carroll UniversityBurt Rubenstein, JenzabarM2.4102 Issuing Experiential Transcriptsand Competency Reports:A Registrar’s Perspective9:30 a.m. – 10:30 a.m. | Rooms 324/325, Level 300It’s an exciting time in the world of education as pioneeringinstitutions are forging the way with credential innovations such asexperiential and competency based transcripts. As more institutionsacross the nation seek to better represent the scope of studentlearning through these credential types, there are unexpectedchallenges and rewarding outcomes. Hear from registrars who haveimplemented these innovative credentials as part of their officialofferings and learn how you can do the same.PRESENTERS:Rodney Parks, Elon UniversityBrad Barron, Furman UniversityDarin Hobbs, Western Governors UniversityJoellen Shendy, University of Maryland University CollegeMONDAY EVENTS AND SESSIONSM2.4040 What Do you Do with a Clean Sheet of Paper?Reimagining the Modern Student System9:30 a.m. – 10:30 a.m. | Room 327, Level 300The presenters will discuss how they deconstructed current studentinformation systems and put one back together starting with aclean sheet of paper. We’ll take a look at yesterday’s version of SISsolutions as seen through the eyes of students, faculty, and staffand how working together we created a modern student system thatuniquely meets the needs of today’s higher education organizations.PRESENTERS:Nancy Specht, University of RochesterShane Topping, Stevens Institute of TechnologyAdriana Farella, Workday101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 53

MONDAY EVENTS AND SESSIONS(M3) Educational Sessionsand RoundtablesMONDAY, 10:45 A.M. – 11:45 A.M.M3.2899 Russia and Ukraine: Significant Changes inHigher Education10:45 a.m. – 11:45 a.m. | Room 318, Level 300Russia and Ukraine have recently passed new education laws thatare resulting in significant changes in higher education, includingthe implementation of new curricula, document formats, approachesto grading, and the use of credits. Presenters will share informationupdates, sample documents, and resources based on theirprimary research.PRESENTERS:Erik Johansson, Swedish Council for Higher Education, Departmentof Qualifications RecognitionAnn Koenig, AACRAO International EducationRelated Publications: The AACRAO International Guide: A Resourcefor International Education Professionals, AACRAO EDGE (ElectronicDatabase for Global Education)M3.3018 Compliance and Institutional Research:Maintaining Relationships, Translating Data,and Effective Communication10:45 a.m. – 11:45 a.m. | Room 343, Level 300This session will focus on how a strong relationship between theOffice of Institutional Compliance (IC) and the Office of InstitutionalResearch (IR) at Columbia College benefits the entire college andexternal agencies. A general overview of Columbia College’s IC and IRpractices and processes will be discussed.PRESENTERS:Shonda Ireland, Columbia CollegeJaclyn Reeder, Columbia CollegeM3.3046 FERPA: What You Need to Know:The “Overview”10:45 a.m. – 11:45 a.m. | Ballroom, Level 400LeRoy Rooker, former director of the Family Policy Compliance Officeat the U.S. Department of Education, will provide an overview of theFamily Educational Rights and Privacy Act (FERPA).PRESENTER:LeRoy Rooker, AACRAORelated Publications: AACRAO 2012 FERPA Guide; AACRAO 2013FERPA Quick GuideM3.3138 Emerging Trends and Issues in InternationalCredentials for Athletes10:45 a.m. – 11:45 a.m. | Room 321, Level 300In this session you will learn about credentials that are growingamong international student-athletes and the comparability of theserecords in the US system, particularly with an athletic eligibility focus(both NCAA and NAIA).PRESENTERS:Leah McCormack, National Association of Intercollegiate Athletics(NAIA) Eligibility CenterRobert Watkins, The University of Texas at AustinRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsM3.3169 Increasing Summer Enrollment Through aUsable Omnichannel Experience10:45 a.m. – 11:45 a.m. | Rooms 345/346, Level 300Learn how to communicate experience through a variety of channels(web, print, e-mail, social media, in-person) while collaborating withkey campus partners and limited staff to buck the summer trend.PRESENTERS:Angela Brockelsby, North Carolina State University at RaleighShawn Smith, North Carolina State University at RaleighM3.3218 E-Advising Tool: Progress to Degree andImpact on Senior Student Registration10:45 a.m. – 11:45 a.m. | Room 327, Level 300As part of the Graduation Initiative, California State University,Sacramento developed a new bolt-on feature—Progress toDegree—as part of its PeopleSoft student system. This newe-advising tool is utilized by students, advisors, and administrators tohelp students better understand, adjust, and make plans to completetheir degree. A pilot program was initiated for assigning registrationappointments specifically for senior students. This session will reviewwhat was found, how the Progress to Degree point system and visualmeters were accepted, and next steps for consideration.PRESENTERS:Dennis Geyer, California State University, SacramentoKris Trigales, California State University, SacramentoM3.3279 Small College Recruitment: The New Funnel10:45 a.m. – 11:45 a.m. | Room 336, Level 300Ever wonder why the funnel isn’t working like it used to? Struggle toget students through each stage of the process? If this has been yourexperience, attend this session for a real case-study of how one VicePresident for Enrollment Management flipped the funnel for improvedoverall enrollment and retention.PRESENTER:Jacquelyn Elliott, Marion Military Institute54

M3.3302 Registrars and Curricular Change: ProvenPractices for Facilitating Degree, Course, andRequirement Changes10:45 a.m. – 11:45 a.m. | Rooms 337/338, Level 300Registrars can and should play central roles in the curricular changeprocess at their institutions. Learn about proven practices fromtwo large public universities, where the Registrar’s Offices workas critical partners in the degree, course, and requirement changeprocess. The presenters will discuss how to avoid pitfalls suchas unnecessary course prefix changes, unworkable repeatability,equivalency issues, and other challenges.PRESENTERS:Rebecca Mathern, Oregon State UniversityJulia Pomerenk, Washington State UniversityRelated Publication: The Registrar’s Guide: Evolving Best Practicesin Records and RegistrationM3.3307 BI in the RO: A Business Intelligence Primer10:45 a.m. – 11:45 a.m. | Rooms 319/320, Level 300This session will provide a Business Intelligence (BI) primer, whichhas been revised and updated since Denver. Big Data. Analytics. DataMining. Data Warehouses. Dashboards. Visualization Tools. How canthe Registrar’s Office steward the data effectively while providingthe necessary access for institutional data-based decision-making?What role should the Registrar’s Office play? Come hear about thetools, trends, and important topics that will affect our business foryears to come.PRESENTER:Doug McKenna, George Washington UniversityM3.3311 Two Offices, One Goal: The Importance of theAdmissions Office and the Registrar’s Officein Yielding Transfer Students10:45 a.m. – 11:45 a.m. | Room 344, Level 300This session will detail the differing needs of the transfer studentfrom the Admissions Office and Registrar’s Office perspective, andthe professionals in the key positions that work most with thesestudents. The session will review best practices, discuss the keyqualities needed from the professionals in each position, and provideperspective from someone who has been in both roles.PRESENTER:Katie Schwienteck, York College of PennsylvaniaRelated Publication: The Transfer Handbook: PromotingStudent SuccessM3.3323 Students Assisting Students: Peer Mentors inFirst-Year Programs10:45 a.m. – 11:45 a.m. | Room 328, Level 300Pittsburg State has implemented Freshman Experience, a peermentoring program that assigns student mentors to providepeer support to first-year students transitioning into the collegeenvironment. This session will include an overview of the selection,training, student learning outcomes, funding, mentor and instructorresponsibilities, and benefits of the mentoring program.PRESENTER:Heather Eckstein, Pittsburg State UniversityM3.3325 The Evolving Grading Scale10:45 a.m. – 11:45 a.m. | Room 339, Level 300Grading scales are undergoing a period of significant change asthere is increased pressure to include new grade types, to recordexperiential activities, and to increase/decrease the specificityof grade ranges. This session will explore the trends in NorthAmerican grading scales and look at the implications of thesechanges for students, administrators, and institutions assessingacademic records.PRESENTERS:Yvette Ali, University of TorontoChristopher Derickson, University of North Carolina at Chapel HillPaul Robinson, University of Michigan – Ann ArborRelated Publication: Current Trends in Grades and GradingPractices in Higher EducationM3.3345 Micro-College Registrars Roundtable10:45 a.m. – 11:45 a.m. | Room 326, Level 300Bring your questions, answers, or frustrations to share with peers.Come get your answers to how others are handling difficult or newsituations. While this session is specific to colleges under 1,000 FTE,everyone with a small office mindset is welcome!FACILITATOR:Jill Megredy, Bethany CollegeM3.3367 Creating a Culture of Inclusion:Planning, Developing, and Sustaining anLGBT-Inclusive Campus10:45 a.m. – 11:45 a.m. | Room 340, Level 300This session will review current best practices regarding the creationof an inclusive LGBT campus. What does it take? Learn how youcan create mini milestones that can lead to monumental andsuccessful initiatives.PRESENTER:Joseph Salomone, Drexel UniversityMONDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 55

MONDAY EVENTS AND SESSIONSM3.3479 A Great Global Conversation: The RedesignedSAT and International Students10:45 a.m. – 11:45 a.m. | Room 341, Level 300With big changes afoot for the Big Test, what will be the impact onthe experience of international students? How will the redesignedSAT support universities seeking to engage with and attract best-fitinternational students?PRESENTERS:Edward Klotzbier, The College BoardPamela Horne, Purdue UniversityM3.3512 Roundtable: Graduate and ProfessionalSchools10:45 a.m. – 11:45 a.m. | Rooms 322/323, Level 300Join your peers from other graduate and professional schools forthis roundtable discussion of current trends and topics affectingyour institutions.FACILITATOR:Siu Yan Scott, Case Western Reserve UniversityM3.3551 Learning from the Field: A Veterans’Panel Discussion10:45 a.m. – 11:45 a.m. | Rooms 324/325, Level 300Administrators are in a position to become the greatest allies forsuccess in the life of veteran students. Join veterans from localschools to learn more about their view of higher education, includingtransitioning to a college campus, academic experiences, culturaldifferences, and challenges they face.PRESENTERS:Wendy Lang, Operation College PromiseMSG Adam Martinez, Soldier for Life North East United States andEuropean Region NCOICTom O’Donnell, Stockton UniversityNelson Gonzalez, Stockton UniversityMicah L. Steel, Mercer County Community CollegeRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsM3.3896 The Case for Electronic Transcripts: CurrentPractice and Costs10:45 a.m. – 11:45 a.m. | Room 342, Level 300In late spring 2014, Parchment partnered with NACUBO and AACRAOto conduct a study on the ROI of electronic transcript practices. Thissession will present the results of the study and encourage opendiscussion about the results and changes to practice needed tosupport the adoption of electronic transcript solutions.PRESENTER:Wendy Kilgore, AACRAO ConsultingRelated Publication: Electronic Data Exchange PrimerM3.3940 Federal Requirements for InstitutionalReporting of Enrollment to NSLDS10:45 a.m. – 11:45 a.m. | Rooms 347/348, Level 300Beginning in 2014, significant changes were made to the requirementthat postsecondary educational institutions provide enrollmentinformation to the Department of Education’s National Student LoanData System (NSLDS). In addition to a brief overview of the reasonsfor these reporting changes, this session will review the campus andprogram-level reporting that is now required.PRESENTERS:Jeff Baker, U.S. Department of EducationValerie Sherrer, U.S. Department of EducationM3.3996 Credentials eSCRIP-SAFE10:45 a.m. – 11:45 a.m. | Room 329, Level 300Credentials Solutions and eSCRIP-SAFE merged their transcriptprocessing service effective 1/1/15. We now boast the largestelectronic transcript network and have a variety of service optionsto fit higher education’s unique needs. Come learn from your peershow we offer the best combination of solutions and service foryour institution.PRESENTERS:Thomas McKechney, Credentials SolutionsJack Weber, Credentials SolutionsML.3919 Graduate and Professional SchoolsLuncheon Presentation11:45 a.m. – 1:15 p.m. | Rooms 349/350, Level 300Ticket RequiredTrends in Graduate EducationJeff Allum, Council ofGraduate SchoolsGraduate education is undergoing someimportant changes. This session willexplore some of the trends in graduateenrollment and degrees, includingchanges by student demographiccharacteristics, institutionalcharacteristics, and fields of study. Thissession will also highlight some of theresearch and best practices work beingconducted to better understand degreecompletion, financial education, andcareer pathways of graduatedegree holders.56

(M4) Educational Sessionsand RoundtablesMONDAY, 1:15 P.M. – 2:15 P.M.M4.2880 AACRAO and Federal Relations Update1:15 p.m. – 2:15 p.m. | Ballroom, Level 400Join AACRAO Executive Director Mike Reilly and AACRAO federalrelations staff to learn about new initiatives from the nationalAACRAO office. They will also provide an update on emerging stateand federal legislation and public policy matters impacting the workof AACRAO members and their institutions.PRESENTERS:Quintina Barnett-Gallion, AACRAOMichelle Mott, AACRAOMichael Reilly, AACRAOM4.2896 Emerging Trends in Academic Outcomes andProgress of Student Veterans1:15 p.m. – 2:15 p.m. | Room 329, Level 300Since its founding in 2008, Student Veterans of America (SVA)has advocated for the rights of veterans in higher education. TheMillion Records Project is a public-private partnership led by SVAin collaboration with the U.S. Department of Veterans Affairs andthe National Student Clearinghouse. The first phase of the project,made public March 24, provides an unprecedented look at studentveterans’ rate of completion, time-to-completion, highest degreeattained, and their degree fields. In the second phase, SVA will delvedeeper into student veteran outcomes to determine which policies,practices, and services are linked with student veteran success oncampus and in the workforce.PRESENTERS:Chris Cate, Student Veterans of AmericaDouglas Shapiro, National Student ClearinghouseRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsM4.2922 TOEFL and IELTS Updates1:15 p.m. – 2:15 p.m. | Room 326, Level 300This session will give an overview of TOEFL and IELTS tests andprovide information on any updates.PRESENTERS:Ariel Foster, IELTSMichelle Hampton, Educational Testing ServiceM4.2983 Campus Emergency Planning and the Role ofthe Registrar1:15 p.m. – 2:15 p.m. | Rooms 345/346, Level 300Campus emergency planning is increasingly a campus-widepriority for most higher education communities. What is yourcampus emergency plan? Come learn tips from two smallschool perspectives.PRESENTERS:Liesl Fowler, Augustana CollegeLoralyn Taylor, Paul Smith’s College of Arts and SciencesM4.3050 FERPA for Admissions Professionals1:15 p.m. – 2:15 p.m. | Rooms 337/338, Level 300We all know how FERPA relates to our current students, but howdoes it relate to prospective students? Is it okay to provide anapplicant’s personal record information to a parent or other familymember? Can we discuss his/her admission status, scholarshipeligibility, and financial aid awards? Come to this session to learnmore about how FERPA is interpreted for admissions professionals.PRESENTER:LeRoy Rooker, AACRAORelated Publications: AACRAO 2012 FERPA Guide; AACRAO 2013FERPA Quick GuideM4.3103 A Journey into the Creditless Expanse ofCompetency-based Direct AssessmentDegree Programs1:15 p.m. – 2:15 p.m. | Rooms 347/348, Level 300When Capella University set out to be one of the first DOE-approvedinstitutions to offer competency-based degree programs via directassessment, there were many operational aspects to be considered.How should the transcript look? How will we incorporate transfercredit? What will we use to measure academic progress? Whichuniversity policies need to be changed or amended? The presenterswill recount their 2013 trek into a new educational galaxy withoutcredits or grades.PRESENTERS:Kelly Brooks, Capella UniversityKelly Simons, Capella UniversityRelated Publication: Assessment’s New Role in Degree Completion:A Registrar’s Primer on Prior Learning Assessment and Competency-Based EducationMONDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 57

MONDAY EVENTS AND SESSIONSM4.3240 Brazil A-Z: Country Overview, High SchoolRecords, Transfer Credit Conversion, andGraduate Admissions Audience1:15 p.m. – 2:15 p.m. | Room 343, Level 300This session will provide an overview and update on the educationalsystem of Brazil.PRESENTER:Lou Nunes, Academic Evaluation Services, Inc.Related Publications: The AACRAO International Guide: A Resourcefor International Education Professionals, AACRAO EDGE (ElectronicDatabase for Global Education)COURSE AND ROOM SCHEDULING TRACKM4.3244 Online Course and Curriculum Management1:15 p.m. – 2:15 p.m. | Room 339, Level 300Several institutions will present their experiences with vendor andhomegrown solutions for managing courses and curricula online.Panelists will discuss campus needs, governance, best practices andsystem implementations, along with future developments and trendsin technology to support catalog publication, class schedules, andintegration with other applications.PRESENTERS:Brian Canavan, Massachusetts Institute of TechnologyRob Fitzgerald, Brown UniversityScott Owczarek, University of Wisconsin – MadisonEmily Shandley, Yale UniversityM4.3260 The Electronic Exchange of StudentTranscripts: EDI, XML, PDF1:15 p.m. – 2:15 p.m. | Room 327, Level 300A panel of experts will discuss the considerations and best practicesfor electronic exchange of student transcripts.PRESENTERS:Susan Dorsey, University of Colorado BoulderJeff Elliott, University of Missouri-ColumbiaDoug Holmes, Ontario Universities’ Application CentreRelated Publication: Electronic Data Exchange PrimerM4.3276 The Art of Championing Changes in Policyand Procedures When a Vote for theEnrollment Manager May Not Exist1:15 p.m. – 2:15 p.m. | Room 318, Level 300As enrollment managers, we may not have a vote in the policies andprocedures that move forward in our universities. This session willexplore some ways in which we can influence changes even when avote may not exist. The art of championing allows for us to navigateusing diplomacy and data to forge relationships that will enable amore positive outcome for everyone.PRESENTER:Reed Cooper, Midwestern UniversityRelated Publication: Strategic Enrollment Management:Transforming Higher EducationM4.3295 Opportunities for Engagement: BecomingActive in AACRAO and Your State andRegional Organizations1:15 p.m. – 2:15 p.m. | Room 321, Level 300AACRAO and the associated state and regional organizationsare driven by their members. Volunteering for your professionalorganizations is fulfulling, educational, fun, and rewarding. Jumpinginto the mix at the right level of comfort could be the key to startingyour journey of engagement. Come learn about the opportunities thatthese organizations offer.PRESENTERS:Lara Medley, Colorado School of MinesBrad Myers, The Ohio State UniversityM4.3355 Growing Enrollments Through ConsolidatedAdmissions Operations1:15 p.m. – 2:15 p.m. | Room 340, Level 300Southeast Missouri State University began the process ofconsolidating all undergraduate and graduate admissions operationsinto one office in 2009. This affected international, graduate, andreturning student admissions and off-campus programs. This sessionwill discuss the role of automated processes, letter databases,training, staffing, scanning, and written procedures in successfullyconsolidating these admissions functions. The presenters willalso describe the before and after procedures to demonstratethe role efficient admissions operations can have in buildinginstitutional enrollment.PRESENTER:Lenell Hahn, Southeast Missouri State UniversityRelated Publication: The College Admissions Officer’s Guide58

M4.3383 Responding to a FERPA Audit1:15 p.m. – 2:15 p.m. | Room 336, Level 300Vanderbilt University recently underwent an internal audit forFERPA compliance. This session will focus on how the Office of theUniversity Registrar responded to the findings of the audit. Specifictopics of discussion include enhanced educational initiatives,communication enhancements, standardization, and technology.PRESENTERS:Matthew King, Vanderbilt UniversityBart Quinet, Vanderbilt UniversityRelated Publication: AACRAO 2012 FERPA GuideM4.3386 Health Professions Roundtable1:15 p.m. - 2:15 p.m. | Rooms 322/323, Level 300This is a meeting of health professions school representatives todiscuss common concerns and emerging trends and ideas.FACILITATORS:Elizabeth Bouhmadouche, Boston UniversityKimberley de Kruif, Western University of Health SciencesM4.3414 Let’s Get Engaged! Creating a Culture ofSocial Media Acceptance1:15 p.m. – 2:15 p.m. | Rooms 319/320, Level 300You know that your college-bound demographic is online. Discoverhow to create the kinds of engagement that will make a definitiveimpact on your institution.PRESENTER:Katie Halberg, Wright State UniversityM4.3458 The Young Scholars Program:A College Recruitment and RetentionPartnership Model1:15 p.m. – 2:15 p.m. | Room 341, Level 300The session will explore the partnership between Coppin SateUniversity (CSU) and the Young Scholars Program (YSP). Thesession highlights high school preparations, recruitment, and collegeretention strategies. Working closely with the honors program atCSU, the session addresses how YSP closely monitors the academicengagement and campus support provided to student participants.PRESENTERS:Ron Collins, Coppin State UniversityMichelle Gross, Coppin State UniversityJacqueline Rushing, Young Scholars ProgramRESEARCH SESSIONM4.3908 CRM Ownership: Use and Impact on Practice,Policy, and Staffing1:15 p.m. – 2:15 p.m. | Room 342, Level 300This past summer Hobsons partnered with AACRAO to conducta survey on the ownership and use of Constituent RelationshipManagement solutions at U.S. institutions. This survey investigatedthe impact of CRM use on practice, policy and staffing. We were alsointerested in learning if CRMs are used to manage the entire studentlifecycle and if not, what are the roadblocks to doing so. This sessionwill present the results of the survey and encourage open discussionabout the results.PRESENTERS:Wendy Kilgore, AACRAO ConsultingBrian Mikesell, HobsonsM4.3944 The Certified Electronic Diploma (CeDiploma)Has Arrived!!1:15 p.m. – 2:15 p.m. | Room 344, Level 300Already accepted by state governments and the Federation of StateMedical Boards, the CeDiploma is a transactional document thatprovides the student with an alternative to the transcript, allowingthe recipient—from employers, governments and embassies—toindependently validate the document. Come learn more about thistruly revolutionary product and other exciting services offered byParadigm, Inc.PRESENTERS:Thomas Black, Stanford UniversityChristopher Jackson, ParadigmM4.3945 Student Service and SEM: Training as theTool to Sharpen Your Competitive Edge1:15 p.m. – 2:15 p.m. | Room 328, Level 300Students have choices. If your brand’s promise is not met in everyservice interaction, why should they stay? Staff professionals canbe an extended SEM team providing your campus with a competitiveservice edge. Come learn about Customer Service Certificationtraining for your institution.PRESENTER:Susan Leigh, Susan Leigh ConsultingMONDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 59

MONDAY EVENTS AND SESSIONSM4.3958 Federal Requirements for InstitutionalReporting of Enrollment to NSLDS1:15 p.m. – 2:15 p.m. | Rooms 324/325, Level 300Beginning in 2014, significant changes were made to the requirementthat postsecondary educational institutions provide enrollmentinformation to the Department of Education’s National Student LoanData System (NSLDS). In addition to a brief overview of the reasonsfor these reporting changes, this session will review the campus andprogram-level reporting that is now required.PRESENTERS:Jeff Baker, U.S. Department of EducationValerie Sherrer, U.S. Department of EducationM4.4045 Latino Latina Caucus1:15 p.m. – 2:15 p.m. | Room 335, Level 300FACILITATOR:Cindy Lambert, University of St. FrancisM5.4032 Monday Plenary Presentation2:30 p.m. – 3:30 p.m. | Ballroom, Level 400The Higher Education Policy LandscapeThe higher education community is facing a busy stretch oflegislative and policy activity. The Higher Education Act is due forreauthorization, a rating system is set to go into effect before theend of the year, and new regulations seem to be emerging withincreasing frequency. Join us as three higher education policyexperts discuss what might be in store for our institutions andour work.PRESENTERS:David Baime, AmericanAssociation of CommunityColleges (AACC)Terry Hartle, AmericanCouncil on Education (ACE)Refreshment Break in Exhibit Hall3:30 p.m. – 4:00 p.m. | Swing Hall and Exhibit Hall E, Level 100(M6) Educational Sessionsand RoundtablesMONDAY, 4:00 P.M. – 5:00 P.M.M6.3045 FERPA Issues Update and Q & A4:00 p.m. – 5:00 p.m. | Rooms 347/348, Level 300This will be an update as well as an open question and answerdiscussion time about topics and issues related to FERPA. LeRoyRooker, former director of the Family Policy Compliance Office at theU.S. Department of Education and current AACRAO Senior Fellow,will provide pertinent updates to FERPA and answer your questions.Bring your questions and get updated on the latest FERPA issues.PRESENTER:LeRoy Rooker, AACRAORelated Publications: AACRAO 2012 FERPA Guide; AACRAO 2013FERPA Quick GuideM6.3067 Emerging Issues in InternationalEducation Roundtable4:00 p.m. – 5:00 p.m. | Rooms 322/323, Level 300Melanie Gottlieb, current Vice President for International Education,will serve as chair and presenter in this interactive session aboutinternational education. Additionally, Jeff Petrucci, AssociateExecutive Director of Business Affairs, will update the membershipon some exciting international initiatives in his area of responsibilityat AACRAO.PRESENTERS:Melanie Gottlieb, Cottey CollegeJeff Petrucci, AACRAORelated Publication: The AACRAO International Guide: A Reosurcefor International Education ProfessionalsM6.3165 Admissions Mapping: Building a SpatialAwareness for Planning and RecruitingCheryl Smith, UnitedNegro CollegeFund (UNCF)Michael Reilly,AACRAO (Moderator)4:00 p.m. – 5:00 p.m. | Rooms 345/346, Level 300Learn how to geocode and explore your admission metrics to helpgain insights about planning and recruiting from your top feeder highschools. Data researchers and admissions professionals will describethe process that has helped admissions counselors become moreefficient on the recruiting trail.PRESENTERS:Joyce Mai, North Carolina State University at RaleighEric Poirier, North Carolina State University at RaleighSteven White, North Carolina State University at RaleighRelated Publication: The College Admissions Officer’s Guide60

M6.3184 Beyond SIS: Creating GovernanceFrameworks for Promoting Data ResourceManagement and OrganizationalEffectiveness4:00 p.m. – 5:00 p.m. | Rooms 337/338, Level 300Whether your institution is preparing to implement a new StudentInformation System (SIS), conducting a major upgrade, or isconsidered to be in a steady state, a critical success factor forEnrollment Services units such as Admissions, Financial Aid, andRegistrar is to create frameworks for promoting clarity, consistency,and effectiveness across systems and processes.PRESENTERS:Nicole Rovig, Michigan State UniversityScott TerMeer, Michigan State UniversityM6.3188 Using and Training Alumni in theRecruitment Process4:00 p.m. – 5:00 p.m. | Room 342, Level 300Every university has them, so why not use them? Alumni, thatis! Each year our budgets are getting tighter and our universitypresidents are consistently asking us to do more with less. Findout how Eastern Kentucky University is thinking outside the box bytraining and using their alumni in the recruitment process.PRESENTER:Amy Foulkes, Eastern Kentucky UniversityM6.3286 DREAMers and the College Dream4:00 p.m. – 5:00 p.m. | Room 327, Level 300Deferred Action for Childhood Arrivals (DACA) has renewed hopefor many undocumented students, but confusion exists regardingits implications for college access. State Dream Acts have openedadditional doors, but too many students and counseling professionalsare still unaware of the opportunities that exist. This session willprovide professionals with tools to aid undocumented students in thecollege search process and to promote their success once enrolled.PRESENTER:Eric Ruiz, University of St. FrancisM6.3290 The Youngest Person in the Room4:00 p.m. – 5:00 p.m. | Room 336, Level 300Young leaders (leaders defined by their advanced supervisory and/orportfolio duties) who have advanced in their careers quickly enoughto be considered “young for their roles,” face a very unique set ofchallenges and demands. This session will explore the toolkit thatyoung leaders should be employing and how supervisors/mentorscan create an environment where younger leaders can flourish.PRESENTER:James Miller, University of Puget SoundRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationMONDAY EVENTS AND SESSIONSCOURSE AND ROOM SCHEDULING TRACKM6.3213 How is the Explosion of Online EducationImpacting On-Campus Pedagogyand Facilities?4:00 p.m. – 5:00 p.m. | Rooms 324/325, Level 300With the rise of MOOCs, SPOCs, DOCCs, and other innovations,how is the classroom experience changing on campus? Are thesetechnologies and initiatives impacting in-person education? We willexplore recent trends and actual impacts to traditional instruction,curriculum, and pedagogy.PRESENTER:Michael Burke, Harvard UniversityM6.3283 Can I get an A++++? Changing a College-Wide Grading Scheme4:00 p.m. – 5:00 p.m. | Room 343, Level 300Learn about the process the Registrar’s Office at Kalamazoo Collegewent through in reviewing and changing the college-wide gradingscheme to reflect national best practices.PRESENTERS:Nicole Kragt, Kalamazoo CollegeTed Witryk, Kalamazoo CollegeRelated Publication: Current Trends in Grades and GradingPractices in Higher EducationM6.3298 Quick and Easy 360: A PerformanceEvaluation Process to Enhance Productivity4:00 p.m. – 5:00 p.m. | Room 344, Level 300Developing and implementing a 360 degree performanceevaluation has helped improve communication and relationships ina team-oriented atmosphere. In this session, research is appliedto knowledge and practice to provide guidelines for feedback,evaluation form templates, and pros and cons of a 360 degreeevaluation process. Proactive planning is an important step to asuccessful evaluation process!PRESENTER:Siu Yan Scott, Case Western Reserve University School of MedicineM6.3331 Collaboration: It Can Lead to a More InclusiveEnvironment for Students with Disabilities4:00 p.m. – 5:00 p.m. | Rooms 319/320, Level 300Access for students with disabilities is everyone’s responsibility, butsometimes it’s difficult to know how that pertains to you. Have youever wondered what makes a classroom “accessible” or been unsureof how to help a student with a disability? Join us for a session toexamine many aspects of campus life and discuss the potentialbarriers students with disabilities may face. We will also examinethe ties this has to creating a veteran-friendly campus. You will leavethe session with a better understanding of how to serve studentswith disabilities.PRESENTER:Carlie Andrews, Rutgers UniversityRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education Administrators101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 61

MONDAY EVENTS AND SESSIONSM6.3341 Staying Abreast of Changes in the Profession4:00 p.m. – 5:00 p.m. | Room 321, Level 300This session aimed at newcomers to the profession will exploretechniques and tricks on how to stay connected to legislative, policy,technology, and overall changes in our profession.PRESENTERS:Camilo Garcia, Georgetown UniversityTara Walor, MIT Sloan School of ManagementM6.3344 Small College Registrar Roundtable4:00 p.m. – 5:00 p.m. | Room 341, Level 300Bring your questions, answers, or frustrations to share with peers.This year, we will try multiple topic centers with participants freeto move among topics as desired to have questions answered.Come get your answers to how others are handling difficult ornew situations.FACILITATOR:Loralyn Taylor, Paul Smith’s College of Arts and SciencesM6.3362 Home Schools and Unrecognized Non-PublicSchools: How Can You Effectively ReviewTheir Credentials?4:00 p.m. – 5:00 p.m. | Room 340, Level 300Participants will be introduced to AIU’s evaluation process forapplicants from home schools or unrecognized non-public highschools. Focus will be on how to effectively research home-schoolrequirements across the 50 states. Participants will analyze andevaluate a model to determine strategies for portfolio requirementsthat can be incorporated into their own institution’s practices.PRESENTERS:Kathryn Allison, American InterContinental University – OnlineGretchen Baker, American InterContinental University – OnlineCharles Nicholas, Colorado Technical UniversityM6.3401 Doing More with Less: SuccessfulApproaches Used at Two Universities4:00 p.m. – 5:00 p.m. | Room 328, Level 300Northeastern Illinois University and Northern Illinois University haveexperienced challenges related to funding for higher education. Thissession will focus on initiatives undertaken “ahead of time” includingoffice reorganization, leveraging technology, keeping up staff morale,and finding ways to eliminate the “it’s not my job” mindset, all whilecontinually increasing the role the Registrar’s Office plays.PRESENTERS:Jerry Montag, Northern Illinois UniversityDaniel Weber, Northeastern Illinois UniversityM6.3429 Study Abroad Roundtable4:00 p.m. – 5:00 p.m. | Room 326, Level 300This roundtable offers the opportunity for attendees to explorecurrent topics in study abroad with colleagues. Registrars andadmissions professionals alike are invited to share their concernsas well as their success stories for handling complex issues in asession that is intended as an open forum for identification of mutualconcerns and idea sharing. Please join us.FACILITATOR:Lori Citti, Johns Hopkins UniversityRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsRESEARCH SESSIONM6.3904 ACT’s College Choice Report, Choice ofCollege Majors4:00 p.m. – 5:00 p.m. | Room 329, Level 300This session will highlight the findings for Part 3 of this series,Persistence and Transfer for the Class of 2013. The focus of thisyear’s College Choice Report is on student persistence within majorsbetween first and second year of college, changes in interest-majorfit among students who changed majors, and the relationshipbetween interest-major fit and student persistence.PRESENTER:Steven Kappler, ACT, Inc.M6.3918 Leadership Lessons: Vision and Values for aNew Generation4:00 p.m. – 5:00 p.m. | Room 339, Level 300Join contributing authors to AACRAO’s publication on Leadershipwritten by today’s leaders in higher education.PRESENTERS:William Haid, University of California - San DiegoChristine Kerlin, AACRAO ConsultingLouise Lonabocker, Boston CollegeRelated Publication: Leadership Lessons: Vision and Values for aNew Generation62

M6.4030 Recruiting the Transfer Student:The Forgotten Entity4:00 p.m. – 5:00 p.m. | Room 318, Level 300Schools expend extensive resources on recruiting first-timefreshmen, but what about the transfer students to replace theinevitable stop-outs and transfer-out students? Are you interestedin recruiting transfer students to your institution? Join us asCollegeSource presents Transferology, a nation-wide network oftransfer equivalencies that provides the student and the transferrecruiter/advisor with a leg up in the transfer process.PRESENTER:John Panzica, CollegeSourceRelated Publication: The Transfer Handbook: PromotingStudent SuccessM6.4041 Association of Chief Admissions Officers ofPublic Universities (ACAOPU) Meeting4:00 p.m. – 5:00 p.m. | Room 335, Level 300ACAOPU is comprised of over 75 different institutions thatrepresent the major flagship public universities in the UnitedStates. The Deans and Directors of Admissions and headsof Enrollment Management of the schools belong to thisnetwork of professionals that meets several times a year toexchange information.M7.3212 AACRAO Town Hall Meeting5:15 p.m. – 6:15 p.m. | Ballroom, Level 400This is an opportunity to discuss the status of the association,the proposed budget, any proposed bylaw changes, and otherassociation priorities.Board of Directors Reception for HonoreesBy invitation6:15 p.m. – 7:30 p.m. | Watertable Ballroom, Fifth Floor,Renaissance HotelMusical entertainment this evening provided by Seth Schultheis, a15 year old from Baltimore. He has been playing the piano since hewas 5 years old and travels every Saturday to New York to attendManhattan School of Music-Precollege. During the week, Seth isa student at Baltimore School for the Arts High School where heparticipates in classical ensemble, big band jazz, and chorus.National Network of Law Schools Social7:30 p.m. – 9:00 p.m. | Chiapparelli’s, 237 S. High StreetFor information, contact: Denise Boessen atBoessenN@missouri.edu or (573) 882-8269MONDAY EVENTS AND SESSIONSM6.3987 LGBTQA Caucus Reception4:00 p.m. – 5:00 p.m. | Rooms 349/350, Level 300101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 63

Tuesday, April 14Events and SessionsINTERNATIONAL DAYRegistration7:45 a.m. – 4:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 5:00 p.m.Pratt Street Lobby, Level 300Exhibit Hall OpenAACRAO Booth and Cyber Café Located in Exhibit Hall9:00 a.m. – 3:00 p.m.Swing Hall and Exhibit Hall E, Level 100Space available for Professional Activity Committee meetingsin the Exhibit Hall during exhibit hall hours.Speaker Ready Room7:30 a.m. – 5:00 p.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300(T1) Educational Sessions & Roundtable Discussions8:00 a.m. – 9:15 a.m.Refreshment Break in Exhibit Hall9:15 a.m. – 10:00 a.m.Swing Hall and Exhibit Hall E, Level 100(T2) AACRAO Business Meeting10:00 a.m. – 11:30 a.m.Ballrooms I/II, Level 400Asian and Pacific Islander Caucus11:30 a.m. – 12:45 p.m.Room 326, Level 300Black Caucus11:30 a.m. – 12:45 p.m.Rooms 322/323, Level 300(TL) National Network of Law School OfficersLuncheon and Business Meeting11:30 a.m. – 1:00 p.m.Rooms 349/350, Level 300For information, contact: Denise Boessen atBoessenN@missouri.edu or (573) 882-8269(TL) TAICEP: The Association for InternationalCredential Evaluation Professionals Brown Bag Lunch11:30 a.m. – 1:00 p.m.Room 335, Level 300Contact: Jeanie Bell at Jeanie.bell@colorado.edu or(303) 735-2437(TL) Annual MeetingPlanners LuncheonBy invitation11:30 a.m. – 1:00 p.m.Camden Lobby, Level 300(T3) Educational Sessions & Roundtable Discussions1:00 p.m. – 2:00 p.m.Refreshment Break in Exhibit Hall2:00 p.m. – 2:30 p.m.Swing Hall and Exhibit Hall E, Level 100NAIA Registrars Association Annual Business Meetingand Discussion2:00 p.m. – 3:30 p.m.Rooms 349/350, Level 300(T4) Plenary Presentation2:30 p.m. – 3:30 p.m.Ballrooms I/II, Level 400PRESENTER: Heidi Arola, Education USA Branch Chief, U.S.Department of StatePRESENTER: Rafael Nevárez, International Education Specialist inthe Office of the Secretary, U.S. Department of EducationMODERATOR: Dale Gough, Director, AACRAO InternationalEducation Services (IES)(T4) Plenary Presentation2:30 p.m. – 3:30 p.m.Ballrooms III/IV, Level 400PRESENTER: Maura J. Cullen, Author/Trainer/Speaker(T5) Educational Sessions & Roundtable Discussions3:45 p.m. – 4:45 p.m.(T5) Native American Caucus3:45 p.m. – 4:45 p.m.Room 334, Level 300(T6) Educational Sessions & Roundtable Discussions5:00 p.m. – 6:00 p.m.Receptions6:30 p.m. – 8:00 p.m.• State and Regional Receptions• International Educators Reception(ticket at extra cost required)Watertable Ballroom, Fifth Floor, Renaissance HotelSponsored by AACRAO International Education Services (IES),ETS, Chegg Enrollment Services, Paver Family FoundationTUESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 67

TUESDAY EVENTS AND SESSIONS(T1) Tuesday Sessionsand RoundtablesTUESDAY, 8:00 A.M. – 9:15 A.M.T1.2875 The Power of Community College andUniversity Partnerships for InternationalStudent Recruitment and Admissions8:00 a.m. – 9:15 a.m. | Room 341, Level 300This session covers the practical aspects and multiple benefitsof partnerships between community colleges and universities,especially with regards to international students. Your contact withthe student and/or academic advisor can provide students withvaluable academic career guidance. How will their credentials beevaluated? Is the degree recognized for graduate admission? Learnhow to develop, maintain, expand, and leverage partnerships to bestbenefit to the student, the community, and the institutions involved.PRESENTERS:Mary Baxton, California State University, NorthridgePaul McVeigh, Northern Virginia Community CollegeRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsT1.2931 AACRAO’s Student Records Management:Retention, Disposal, and Archive ofStudent Records8:00 a.m. – 9:15 a.m. | Ballrooms I/II, Level 400Join members of the editorial committee that updated the Guidefor an overview of the updates and a designated questionand-answerperiod.PRESENTERS:Julie Ferguson, Rutgers Biomedical and Health SciencesMartha Henebry, AACRAONora McLaughlin, Reed CollegeSusan Nelson Hamilton, Rutgers Biomedical and Health SciencesRelated Publication: AACRAO’s Student Records Management:Retention, Disposal, and Archive of Student RecordsT1.3068 Recruiting and Retaining the Military Student8:00 a.m. – 9:15 a.m. | Rooms 337/338, Level 300This session will focus on ways to make your institution moremilitary-inclusive with regards to admissions, recruitment, enrollmentmanagement, and graduation. The session will include a reviewof the current landscape of Voluntary Education and VA benefitsrelating to higher education, best practices for recruiting andmarketing to service members, and outreach requirements set byfederal legislation.PRESENTER:Seth Kamen, Servicemembers Opportunity CollegesRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsT1.3106 Blended Admissions/Registrar Office:The Good, the Bad, and Yes, We Can MakeThis Work!8:00 a.m. – 9:15 a.m. | Ballrooms III/IV, Level 400The trend in higher education has been toward “one-stop” officescombining admissions, registrar, financial aid, and/or studentaccounts in one location to provide improved customer service.Hear how one institution’s Admissions and Registrar combinationhas evolved over ten years of staffing changes, new org charts,personality differences, leadership styles, and the occasionalsystem implementation.PRESENTERS:Wendy Silverman, Rutgers University School of Health RelatedProfessions/School of NursingBianca Thompson Owen, Rutgers Biomedical and Health SciencesT1.3133 Global Digital Student Record Portability(Groningen Update)8:00 a.m. – 9:15 a.m. | Room 342, Level 300From secure exchange networks to digital student recorddepositories, the projects under the Groningen Declaration Networkare forging new approaches to electronic student data and credentialexchange and helping to shape the future of global student andeconomic mobility. Come learn about the many initiatives aimed atfacilitating academic and professional mobility through a coordinated,global approach to the exchange of digital student data.PRESENTER:Michael Reilly, AACRAOT1.3146 Navigating Department Relationships withthe University Registrar8:00 a.m. – 9:15 a.m. | Room 339, Level 300This session will focus on how to successfully manage therelationship with the registrar to strategically and successfullyaccomplish what you need.PRESENTERS:Felisha McCaster, Stetson UniversitySarah Reed, University of San Francisco School of LawRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationT1.3245 The Registrar and IT Partnership8:00 a.m. – 9:15 a.m. | Rooms 324/325, Level 300This is a panel discussion on the role the registrar’s office andinformation technology groups play in assessing campus technologyneeds, determining funding, setting priorities, and respondingto policy decisions. Three different institutions will talk about ITorganizational structure, “communities of practice,” and how theirrespective registrar’s offices engage with IT. Specific examples ofsuccesses and opportunities for growth will be presented.PRESENTERS:Brian Canavan, Massachusetts Institute of TechnologyIngrid Nuttall, University of Minnesota – Twin CitiesEmily Shandley, Yale UniversitySamuel Tyszler, Yeshiva University68

T1.3251 The Quantitative and Qualitative Assessmentof an Applicant’s Language Skills8:00 a.m. – 9:15 a.m. | Rooms 347/348, Level 300Effective English language assessment is critical with the growingnumber of international admissions applications. While existinglanguage tests provide a quantitative assessment of skills, thequalitative measurement is often missing. Seeing and hearing theapplicant adds a valuable dimension to the evaluation process. Thissession shows an easy way for institutions to make that happen,and will give examples of the unscripted interview process providedby InitialView.PRESENTERS:Terry Crawford, InitialViewAshley Meyer, Georgia Institute of Technology – AtlantaJames Roche, University of Massachusetts – AmherstKregg Strehorn, University of Massachusetts – AmherstT1.3253 Roundtable for Institutions Interestedin Sending and/or ReceivingElectronic Transcripts8:00 a.m. – 9:15 a.m. | Rooms 322/323, Level 300Come be a part of the growing electronic transcript community andshare your experience!FACILITATOR:Monterey Sims, University of PhoenixRelated Publication: Electronic Data Exchange PrimerT1.3300 Supporting Adult Learners: Credit for PriorLearning Pathways8:00 a.m. – 9:15 a.m. | Room 336, Level 300Current research has shown that adult learners are more likely topersist and complete a postsecondary credential when two- andfour-year institutions provide comprehensive and transparent creditfor prior learning policies and practices. Join this interactive sessionto learn about trends, research, and effective practices in the fieldof prior learning assessment, from student outreach and advising tofaculty engagement and articulation models.PRESENTER:Mary Beth Lakin, American Council on EducationRelated Publication: Assessment’s New Role in Degree Completion:A Registrar’s Primer on Prior Learning Assessment and Competency-Based EducationT1.3309 Data Visualizations and You: Letting YourData Speak8:00 a.m. – 9:15 a.m. | Rooms 345/346, Level 300Data visualizations, when done well, are a great way to convey a lotof information in an easy-to-understand way. In this non-technical,non-product-specific session, come learn about data visualizations:what they are, how to create them, some general guidelines and“best practices,” and how to make sure that the voice you’re giving toyour data is the appropriate one.PRESENTER:Doug McKenna, George Washington UniversityTUESDAY EVENTS AND SESSIONST1.3287 The Transition from NACES-ApprovedEvaluations to Reviewing Foreign CredentialsIn-House8:00 a.m. – 9:15 a.m. | Room 343, Level 300At one point in time, Governors State University completed inhouseevaluations of foreign credentials for admission purposes.Due to limited staffing, the university only accepted NACESapprovedevaluations as foreign credentials. In order to increasethe international student population on campus, GSU is going backto its old ways and will once again complete in-house evaluationsof foreign credentials. Attend this session to learn how they madethe transition.PRESENTER:Tiffani Robertson, Governors State UniversityT1.3329 Alphabet Soup of Accreditation: What isAccreditation and How Does it Work?8:00 a.m. – 9:15 a.m. | Rooms 319/320, Level 300This session will take a look at the alphabet soup of accreditation—SACS, NCA-HLC, CHEA, USDOE, THECB, NACCAS, BETC, ABHES,ACCES, COE and about 80 more players in accreditation. Whatare these organizations and what is their role in the accreditationprocess? This session will help newcomers to the professionunderstand the organizations, terms, phrases, and processesinvolved in accreditation.PRESENTER:John Hall, Southern Methodist UniversityT1.3369 LGBT Academic Record Management8:00 a.m. – 9:15 a.m. | Room 328, Level 300This is an interactive panel discussion and presentation investigatingsome current and continuing best praticies around LGBT academicrecord management.PRESENTERS:Michael Blumenauer, Dartmouth CollegeJack Miner, The Ohio State UniversityJoseph Salomone, Drexel UniversityRelated Publication: The AACRAO Academic Record andTranscript Guide101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 69

TUESDAY EVENTS AND SESSIONST1.3395 Beyond Retention: Using Targeted Analyticsto Improve Student Success8:00 a.m. – 9:15 a.m. | Room 340, Level 300Colleges are awash in data, but having data does not equate to usingit effectively. Learn how targeted analytics can increase effectivenessof student success efforts by targeting the right student at the righttime and how evaluating the results using early, middle, and late keyperformance indicators can motivate faculty and staff. Our programhas returned over $5 million in 3 years.PRESENTER:Loralyn Taylor, Paul Smith’s College of Arts and SciencesT1.3426 Federal Program Review: It Goes BeyondFinancial Aid8:00 a.m. – 9:15 a.m. | Room 344, Level 300The U.S. Department of Education’s Financial Aid programs gobeyond loans and grants. This session will examine the spectrumof programs offered, giving you the fundamentals of how to bestleverage the programs to meet the needs of your students.PRESENTER:Dawn Lowe, Johns Hopkins UniversityT1.3430 School of Record Issues in Study Abroad8:00 a.m. – 9:15 a.m. | Room 321, Level 300The School of Record is the accredited academic institution thatserves as an academic records interface between a study abroadprogram delivery unit and the student’s sending institutions. Thepartnership between Spelman and CIEE will be used as a case study.This session also provides an update on the joint AACRAO and Forumon Education Abroad Task Force report on Best Practices of School ofRecord for Study Abroad.PRESENTER:Margery Ganz, Spelman CollegeT1.3469 State-Funded or State-Subsidized and theImplications for a Registrar’s Office8:00 a.m. – 9:15 a.m. | Room 327, Level 300Declining state funds have left many college campuses largelyself-supported. Such funding challenges have impacts across anentire campus and the Registrar’s Office is no exception. Learnhow registrars at several state-funded institutions have managed tokeep their operations afloat through creative initiatives that generaterevenue while still serving students and meeting the needs ofthe university.PRESENTERS:Laura Doering, Iowa State UniversityLarry Lockwood, University of IowaMark McConahay, Indiana University – BloomingtonPhilip Patton, University of Northern IowaT1.3906 Extending the Credential; Empowering theLearner8:00 a.m. – 9:15 a.m. | Room 329, Level 300At its core, Parchment believes that credentials matter. Parchment’splatform empowers both administrators and learners. Comelearn about the future of eTranscript and credential managementincluding features such as mobile support, automation without ITinvolvement, and ordering and fulfillment for eDiplomas and otherofficial documents.PRESENTER:Matthew Pittinsky, ParchmentT1.3921 Washington Update for Admissions andRegistrars on Title IV: Why is Financial AidCausing us to be Legislated?8:00 a.m. – 9:15 a.m. | Room 318, Level 300Has your financial aid director been driving you crazy with all thechanges YOU must make? Why is this happening? What else can weexpect out of DC? Come learn the background on why all of thesechanges are occurring, why the changes expand outside of financialaid offices, and how important it is to develop relationships betweenthe offices to implement regulation.PRESENTERS:Katherine Allen, University of Michigan – DearbornMegan McClean, NASFAARefreshment Break in Exhibit Hall9:15 a.m. – 10:00 a.m. | Swing Hall and Exhibit Hall E, Level 100T2.3162 Business Meeting10:00 a.m. – 11:30 a.m. | Ballrooms I/II, Level 400The AACRAO Business Meeting includes Annual reports on thestatus of the association from the Executive Director and the Boardof Directors, any membership voting on the proposed budget andbylaw changes, and the installation of new board members.(TL) Caucuses and LuncheonsTL.4047Asian and Pacific Islander Caucus11:30 a.m. – 12:45 p.m. | Room 326, Level 300FACILITATOR:Hue Haslim, Western International UniversityTL.4048Black Caucus11:30 a.m. – 12:45 p.m. | Rooms 322/323, Level 300FACILITATOR:Jackie Carter, Washington University in St. Louis70

(TL)National Network of Law School OfficersLuncheon and Business Meeting11:30 a.m. – 1:00 p.m. | Rooms 349/350, Level 300For information, contact: Denise Boessen atBoessenN@missouri.edu or (573) 882-8269(TL)TAICEP: The Association for InternationalCredential Evaluation Professionals BrownBag Lunch11:30 a.m. – 1:00 p.m. | Room 335, Level 300Contact: Jeanie Bell at Jeanie.bell@colorado.edu or(303) 735-2437(TL)Annual Meeting Planners LuncheonBy invitation11:30 a.m. – 1:00 p.m. | Camden Lobby, Level 300(T3) Educational Sessionsand RoundtablesTUESDAY, 1:00 P.M. – 2:00 P.M.Poster Sessions: New for 2015!Poster sessions offer presenters an opportunity to discuss their topicin an informal setting, somewhat like an information fair.Poster SessionT3.2918 Paperless Forms in the Registrar’s Office1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Using our college’s groupwise email, the College of SouthernMaryland was able to send all forms by e-mail routing. Thisbenefitted many different offices including Advising, AcademicAffairs and the Registrar’s Office. Imagine being able to find outimmediately who is the hold up in processing a form! And it costsnothing to implement!PRESENTER:Angela Murphy, College of Southern MarylandPoster SessionT3.3101 University Policy: A Mickey Mouse Affair1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300This poster session will provide a look at how lessons from WaltDisney can be implemented in the creation and maintenance ofuniversity policy.PRESENTER:Daniel Butcher, Capella UniversityPoster SessionT3.3205 Transitioning Challenges of InternationalStudent Athletes1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300This mixed-method research examines barriers to internationalstudent-athlete success at a medium sized, Division 1, private,liberal-arts university in the South. Quantitative results and informalqualitative interviews shed light on the cultural, social, and athleticbarriers that stand in the way of academic success. Informationand insight on the experiences of international student-athletes willenable administrators and academic support personnel to betterrecruit and retain international student-athletes, a growing subset ofthe U.S. undergraduate student body.PRESENTER:Rodney Parks, Elon UniversityPoster SessionT3.3226 What Does the Grade Say?1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300This poster session is an opportunity to discuss all the differentgrades schools use today. Do you have a grade you’ve been usingsince the beginning of time? Why is that? What about withdrawalgrades: W, WP, WF, AW? Do you transfer grades for the GPA? Stop byand ask a question, or share your weird grades too!PRESENTER:Stephanie Henning, Central CollegeRelated Publication: Current Trends in Grades and GradingPractices in Higher EducationPoster SessionT3.3254 What the Heck Is EDX?1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Come get the alphabet soup of Electronic Data Exchange explained,so you can make it work for you!PRESENTER:Susan Dorsey, University of Colorado BoulderRelated Publication: Electronic Data Exchange PrimerPoster SessionT3.3291 Streamlining M.D. Verifications: Moving fromPaper to Paperless1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Case Western Reserve University School of Medicine Registrar’sOffice worked closely with the Federation Credentials VerificationService to pilot a secure, web-based verification application. Med-EdConnect produces a paperless, cost-effective, user-friendly, andtime-efficient experience for everyone.PRESENTER:Siu Yan Scott, Case Western Reserve University School of MedicineTUESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 71

TUESDAY EVENTS AND SESSIONSPoster SessionT3.3308 Effective Grassroots Retention Efforts1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Learn how the University of Connecticut conducts personalized,specific outreach efforts to encourage retention and graduation andhow these students are identified and tracked. Learn techniques thatyou can easily implement with success.PRESENTERS:Lauren DiGrazia, University of ConnecticutErin Mason, University of ConnecticutPoster SessionT3.3317 Innovation at the Heart of Growth forthe NAIA1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300This poster session explores the use of innovation, idea generation,and student-centric perspectives to move the NAIA towards growth.This session will lay out some of the methods, tactics, and tools thatthe NAIA used to jumpstart their growth campaign.PRESENTER:Leah McCormack, National Association of Intercollegiate Athletics(NAIA) Eligibility CenterPoster SessionT3.3403 A Registrar’s Guide to Social Media: WhatOne Registrar Learned by Using Twitter1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Social media can help professional and graduate schoolscommunicate important and timely information to theirconstituencies. The type and purpose of messages are important tousing social media successfully. Come listen to what one registrarlearned by using Twitter and how other forms of social media canbe used.PRESENTER:Tracy Mourton, University of Virginia – Main CampusPoster SessionT3.3893 How the University of Pennsylvania DeliversWorld-Class Student Service and EnhancedWeb Presence via “Ask Ben”1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300Are contacts to your office becoming unwieldy? Are you respondingto the same questions? Do your students have difficulty navigatingthrough your website? Come to this session and hear how theUniversity of Pennsylvania’s Office of Student Registration andFinancial Services implemented the IntelliResponse Virtual Agent tooland significantly reduced their telephone volume.PRESENTER:Michelle Brown-Nevers, University of PennsylvaniaPoster SessionT3.3984 The Relationships Between NoncognitiveCharacteristics and Student Engagement1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300The purpose of this study was to explore the perceptions ofstudents of color at an urban commuter university as related to theconstructs utilized within the engagement literature as well as withinthe noncognitive student characteristics literature. The findingsunderscore the importance of moving away from a monolithicunderstanding of engagement to a more complex consideration of theways in which students interact with the campus environment.PRESENTER:Amir Law, University of UtahPoster SessionT3.3985 Creating a Culture of Student Success1:00 p.m. – 2:00 p.m. | Poster Area East, Level 300In 2013, Virginia Commonwealth University’s Division of StrategicEnrollment Management launched the “Do the math” campaign,which, in tandem with a number of other projects, brought theuniversity community together with one common focus: enhancingstudent success.PRESENTER:Joanne Jensen, Virginia Commonwealth UniversityRelated Publication: The Transfer Handbook: PromotingStudent SuccessT3.2897 Practices on Enforcing Degree Progress1:00 p.m. – 2:00 p.m. | Room 328, Level 300As institutions implement new goals and requirements that will helpimprove retention and graduation efforts, the increase in workload forthe Enrollment Services units (Admissions, Registrar, Financial Aid)continue to grow. This session will focus on one small componentof those hefty new goals—the creation and implementation ofMajor Completion Maps (transforming the program of study into an8-semester plan).PRESENTER:Kelley Brundage, Colorado State UniversityT3.2920 The Impact of Multiple College Closing DaysDue to Mother Nature1:00 p.m. – 2:00 p.m. | Room 341, Level 300The winter of 2014, say no more! How did snow days impact youroffice? Two registrar’s offices will share their institutions’ decisionsregarding missed class time, student refunds, mid-term, withdrawaldates, and student services.PRESENTERS:Carol Harrison, College of Southern MarylandJan Kiphart, McDaniel College72

T3.3038 Tail Wagging the Dog: Federal Financial AidRegulations and the Academic Record1:00 p.m. – 2:00 p.m. | Ballroom I/II, Level 400Compliance can be impacted by how registrars manage businessprocesses and the academic record. This session will focus onsome of the more recent regulations, such as repeating classes,withdrawals, last date of attendance, and distance education, as wellas common responses and best practices from a records standpoint.Hear perspectives from financial aid and registrar professionals, andcome prepared to share your experiences and practices.PRESENTERS:James Kennedy, Indiana University-University Student Services& SystemsKristi Wold-McCormick, University of Colorado BoulderRelated Publication: The AACRAO Academic Record andTranscript GuideT3.3073 Avoid the Penalty Box! Making the AthleticsCertification and APR Less Painful byUtilizing Technology Properly1:00 p.m. – 2:00 p.m. | Room 329, Level 300Athletic Certification and Academic Progress Reporting can be anoverwhelming and sometimes chaotic experience. Get the basics onwhat’s required for APR and NCAA/NJCAA certification. Should yourcampus be selected for an audit, learn how to prepare in advance byleveraging technology, primarily your SIS and distributed reportingtools, to ensure compliance at various stages.PRESENTERS:Rob Fitzgerald, Brown UniversityErin Reeder, Anne Arundel Community CollegeT3.3210 What’s the Latest in SIS Developments?1:00 p.m. – 2:00 p.m. | Rooms 324/325, Level 300Let’s discuss the evolving vendor landscape of student informationsystems! What new players are emerging in the SIS field? What ison the horizon for technology and function? What isn’t, but shouldbe? Are technological advances driving innovation? Will the Cloudmean the end of customization and differentiation? Whether you areinvestigating new systems, content where you are, or just curiousabout recent and future developments, come join in the discussion.PRESENTER:Michael Burke, Harvard UniversityT3.3215 AACRAO Task Force on InternationalAdmissions and Credential Evaluation Update1:00 p.m. – 2:00 p.m. | Room 327, Level 300Members of the task force will provide an update on the project.The Task Force was convened by the AACRAO Board of Directorsto look at international exchange trends over the next ten yearsand to examine how AACRAO can provide leadership and effectivesupport to the international professional community. The Task Forcecharge provides a platform to identify key actions that will re-engagemembers of the professions and establish collegial relationships andprofessional best practices.PRESENTERS:Melanie Gottlieb, Cottey CollegeGloria Nathanson, Retired UCLAJasmin Saidi-Kuehnert, Academic Credentials EvaluationInstitute, Inc.Related Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsTUESDAY EVENTS AND SESSIONST3.3134 Developing an Effective Law SchoolOrientation Program1:00 p.m. – 2:00 p.m. | Room 342, Level 300While legal education reform slowly gains traction, there is verylittle discussion about how to use new student orientation—abuilt-in preparatory opportunity—to better educate students aboutthe current reality of law school beyond administrative hurdles.The presenter took a long-term reflective approach to evaluatingthe orientation program and its utility in shaping the law schoolexperience, and used the findings, along with research, to createholistic recommendations for improving the law school transition.This session will be structured as part presentation, part roundtable.PRESENTER:Theresa Gallo, Drexel UniversityT3.3234 Update on Legislative and Regulatory Issuesand Advocacy1:00 p.m. – 2:00 p.m. | Rooms 347/348, Level 300This panel session, including members of the AACRAO Public PolicyAdvisory Committee, will include an overview of how legislation isimpacting higher education and a summary of the current hot topicissues. In addition, the panel will share ideas for resources thatare available.PRESENTERS:Tim Amyx, Volunteer State Community CollegeBetty Huff, The University of MemphisReid Kisling, Western SeminaryCatherine Mund, Howard Community CollegeT3.3239 Hong Kong Diploma of Secondary Education:An Update1:00 p.m. – 2:00 p.m. | Room 339, Level 300Hong Kong introduced a new secondary curriculum in September2009. This session will provide an overview of the new academicstructure and the structure of the Hong Kong Diploma of SecondaryEducation Examination (HKDSE).PRESENTERS:LesLee Clauson Eicher, AACRAO International Education ServicesMarcelle Heerschap, AACRAO International Education Services101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 73

TUESDAY EVENTS AND SESSIONST3.3259 The Functional to Technical Overview ofImplementing Electronic Data Exchange ofStudent Academic Records1:00 p.m. – 2:00 p.m. | Room 343, Level 300This session will walk attendees through of the process behindXML/EDI Implementation as it relates to student transcripts andacademic records.PRESENTERS:Jerald Bracken, Brigham Young UniversitySusan Reyes, San Diego State UniversityRelated Publication: Electronic Data Exchange PrimerT3.3273 Reverse Transfer: With So Many Ways toHandle, What is the Best Way for You?1:00 p.m. – 2:00 p.m. | Room 336, Level 300Are you considering developing reverse transfer in your state? Findout the different questions to ask and learn what worked well, whatdifficulties were encountered, and how they were solved.PRESENTERS:Michelle Blackwell, University of North Carolina SystemAmy Bruining, Central Piedmont Community CollegeRelated Publication: The Transfer Handbook: PromotingStudentSuccessT3.3301 State and Regional Officers: How Do YouCommunicate with Your Membership?1:00 p.m. – 2:00 p.m. | Room 326, Level 300In this age of electronic information, how has your AACRAO-affiliatedstate or regional organization decided to communicate with yourmembership? Have your tactics been successful? Come and talk toleaders and members from other state and regional organizations todiscuss new and improved methods of communication.PRESENTER:Lara Medley, Colorado School of MinesT3.3322 Second Chances: Admission of AcademicallyAt-Risk Students1:00 p.m. – 2:00 p.m. | Rooms 345/346, Level 300In order to enhance retention rates among students on probation,applicants with a cumulative grade point average of less than2.50 were required to complete an interview and an essay writingassignment. The results were evaluated by a committee, whichsubmitted a recommendation for admission. This session willpresent student academic progress and retention rates tracked overmultiple trimesters.PRESENTER:Len Archer, Adventist University of Health SciencesT3.3351 From Small College to Small University:Starting a Graduate Program1:00 p.m. – 2:00 p.m. | Room 344, Level 300The provost called and the college is going to start a graduateprogram. Now what? Hear from peers who have been there and donethat. What do you need to consider, what steps need to be taken, andhow do you plan for a new graduate degree program?PRESENTERS:Melissa Dean, California Northstate University College of PharmacyAnne Herman, Pacific UniversityJoseph Redington, Misericordia UniversityIrma Williams, University of Maryland – Baltimore CountyT3.3359 Promising Practices for Advising Militaryand Veteran Students Through theAdmissions Process1:00 p.m. – 2:00 p.m. | Room 318, Level 300This session will provide an overview of ACE’s research on promisingpractices for advising service members and veterans throughthe application and admittance process. It will look at motivatingfactors for why military student populations choose to apply tothe institutions they do. This session will also include a discussionon creative ways student services offices can work togethercollaboratively to successfully guide service members and veteransthrough the admissions process.PRESENTER:Tanya Ang, American Council on EducationRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsT3.3408 In Charge: Now What?1:00 p.m. – 2:00 p.m. | Rooms 319/320, Level 300Many of us assume formal leadership positions (such as directoror committee chair) after making long-term contributions in moreindividual or support roles (such as assistant director or localnaysayer). The presenters will discuss similarities and differences inthe role of the formal leader versus the role of the informal leader andwhat works and what may not work as one moves to a new role.PRESENTERS:Tchad Sanger, University of California, Santa CruzWalter Wong, University of California – BerkeleyRelated Publication: Leadership Lessons: Vision and Values for aNew Generation74

T3.3897 The Implementation of the Common CoreState Standards and Assessments: FindingSolutions to Cross-State Challenges1:00 p.m. – 2:00 p.m. | Rooms 337/338, Level 300Increasingly, students attend colleges and universities in states otherthan where they graduated from high school, and questions loomabout how the standards and assessment results will be viewed,accepted, and used as students move among states. This sessionwill include a discussion of the various challenges and possibleresolutions associated with student movement across state lines andthe effective implementation of the Common Core State Standardsand Assessments.PRESENTER:Demaree Michelau, WICHET3.3907 International Perspectives on StudentRecruitment1:00 p.m. – 2:00 p.m. | Room 340, Level 300Join a session on international student recruitment. With globalperspectives underpinned by insight on technology, resources,culture and politics, this session will cover off-market changes, andhow institutions can adapt to students being better informed in orderto meet their expectations. Administering and managing studentsis no longer enough. How is technology helping institutions managesuch changes?PRESENTER:Chris Cobb, University of LondonRefreshment Break in Exhibit Hall2:00 p.m. – 2:30 p.m. | Swing Hall and Exhibit Hall E, Level 100T4.4065 NAIA Registrars Association AnnualBusiness Meeting2:00 p.m. – 3:30 p.m. | Rooms 349/350, Level 300All NAIA Registrars, Conference Registrars, Assistant Registrars,or anyone working in the Registrar’s Office at an NAIA school isinvited to participate in the Annual Business Meeting. The NAIARegistrar is the official voting delegate from the school.T4.3920 Tuesday Plenary2:30 p.m. – 3:30 p.m. | Ballrooms I/II, Level 400U.S. Government Perspectives on Academic MobilityRepresentatives from the U.S. Departments of State and Educationwill discuss the administration’s approach to education diplomacy,mechanisms to increase student mobility, and the increasedinterest in cross-border education exhibited by many governmentsaround the world.PRESENTERS:TUESDAY EVENTS AND SESSIONST3.4011 Getting Your Curriculum Workflow UnderControl is Easier Than You Think1:00 p.m. – 2:00 p.m. | Rooms 322/323, Level 300Changing accreditation requirements requires your curriculum to bea living, breathing organism that is evolving every day. Schools needflexible solutions that can keep up. This session will demonstratehow institutions increase efficiency, accountability, and collaborationthrough Curriculog, a fully configurable, state-of-the-art, web-basedcurriculum management system.PRESENTERS:John Schoenborn, DIGARCWes Miller, DIGARCT3.4094 Reverse Transfer: An Automated NationalApproach to Student Academic RecordExchange1:00 p.m. – 2:00 p.m. | Room 321, Level 300Come and hear the latest on this exciting new process to facilitate theexchange of student academic records to support Reverse Transfer.The registrars on our panel will share their experiences as projectsteering committee members and beta testers for the solution. TheClearinghouse will also make a significant announcement regardingthe project.PRESENTERS:Connie Garrick, Lone Star CollegeScott Owczarek, University of Wisconsin–MadisonBrenda Selman, University of Missouri–ColumbiaDave Pelham, National Student ClearinghouseHeidi Arola,U.S. Department of StateRafael Nevárez,U.S. Department of EducationDale Gough, Director, AACRAOInternational Education Services (IES)(Moderator)101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 75

TUESDAY EVENTS AND SESSIONS76T4.3959 Tuesday Plenary2:30 p.m. – 3:30 p.m. | Ballrooms III/IV, Level 400Dumb Things Well-Intended People Say: Skills to BuildDiversity CompetencyMaura Cullen,Author/Trainer/SpeakerHave you ever found yourself saying,“Some of my best friends are…” or “I don’tthink of you as… or “I’m colorblind”? Weoften make statements intended to besupportive or complimentary, but insteadthey end up being problematic. Althoughwell-meaning, these remarks often havethe opposite effect of what is intended. Asacademic and enrollment leaders oncampus, it is critically important that youcontinually increase your diversitycompetence to enhance departmental,institutional, and student success. Dr. Cullen will help yourecognize and understand communication traps, how to avoidthem, and what tools to use in their place.(T5) Educational Sessionsand RoundtablesTUESDAY, 3:45 P.M. – 4:45 P.M.Poster Sessions: New for 2015!Poster sessions offer presenters an opportunity to discuss their topicin an informal setting, somewhat like an information fair.Poster SessionT5.2878 Questions About International Recruitment orAdmission? Ask Lucy3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This poster session will be staffed by professionals in the field ofinternational education who have knowledge about all aspects of thefield: enrollment management [recruitment ideas and best practices],admissions guidelines [how to evaluate credit], and orientation andenrollment [having the right services for international students].PRESENTERS:Mary Baxton, California State University, NorthridgeLynn Perry, California State University - East BayRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsPoster SessionT5.2929 Resources for State and Regional AssociationLeaders from the AACRAO State and RegionalRelations Committee3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300The AACRAO State and Regional Relations Committee serves officersand other leaders of ACRAO state and regional associations. Attendthis poster session to meet with committee representatives andlearn more about professional development opportunities, onlineresources, communication tools, and new technology resourcescoming soon from AACRAO.PRESENTER:Lara Medley, Colorado School of MinesPoster SessionT5.3034 Dipping into Clearinghouse Data to IncreaseYour Transfer Prospect Pool3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300The National Student Clearinghouse (NSC) is a reliable, yetunderutilized, source of enrollment data. Each year we receivethousands of inquiries and applications from prospective freshmanstudents. However, many students either self-select out or do notmeet the minimum admission requirements. Accessing data fromNSC allows universities to track the enrollment of these students andimport them into the transfer prospect pool.PRESENTER:Jessica Bumpus, University of Alabama at BirminghamRelated Publication: The Transfer Handbook: PromotingStudent SuccessPoster SessionT5.3192 Traumatic Brain Injuries and Campus Life:Creating and Sustaining a SupportiveCampus Environment3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This session will present a summary of the qualitative findings offive undergraduate students’ journey to accomplish their academicgoals while carrying a diagnosis of traumatic brain injury (TBI). Thedata will also explore students who reverse transfer due to lackof disability support, and the presenter will offer suggestions forimproving services to this growing population of students.PRESENTER:Ashley Edwards, Elon UniversityRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsPoster SessionT5.3206 Exploring the Challenges of AcademicAdvising for Student Veterans3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This is a mixed-methods study that intends to investigate howveterans are and were being advised on college campuses. Thepurpose of this study is to examine the challenges encountered whenadvising student veterans on their major and career goals, as wellas helping to apply their military experiences and courses to thesegoals. Furthermore, this study intends to better understand howthese students are presently being served by academic advising staffand to attempt to determine ways to improve advisement processesof these students in the future.PRESENTER:Ashley Edwards, Elon UniversityRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education Administrators

Poster SessionT5.3296 Admissions Funnel and Enrollment Pipeline3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This poster session will share how to strategize new tactics, businessprocesses and models, and how to implement them in the SIS.PRESENTER:Helen Nakos, Cowley County Community CollegePoster SessionT5.3334 Service Matters: A Study of the RelationshipBetween Enrollment Services and StudentSatisfaction as an Indicator of InstitutionalEffectiveness3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This poster topic will seek to demonstrate the relationship betweenenrollment services and student satisfaction. Enrollment servicesare those services provided by administrative offices withinpostsecondary institutions to meet the non-academic and cocurricularneeds of students. These offices assist students throughthe students’ college lifecycle, from recruitment to graduation.PRESENTER:Kizzy Morris, East Stroudsburg University of PennsylvaniaRelated Publications: Handbook of Strategic EnrollmentManagement, Strategic Enrollment Management: TransformingHigher EducationPoster SessionT5.3405 Graduate Student Unions and Their Influenceon the Institution3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300This poster session will outline how graduate student unions canhave an influence on the institution.PRESENTER:Tracy Mourton, University of Virginia - Main CampusPoster SessionT5.3416 EducationUSA in China3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300Attend this poster session to meet an EducationUSA Advisor fromBeijing, China. This poster session will have information and updateson the educational system in China and insights on how to connectand engage with students and the EducationUSA network there.PRESENTER:Jiawei (Will) Yang, EducationUSA Representative from ChinaPoster SessionT5.3423 EducationUSA in Ghana3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300Attend this poster session to meet an EducationUSA Advisorfrom Kumasi, Ghana. This poster session will have informationand updates on the educational system in Ghana and insights onhow to connect and engage with students and the EducationUSAnetwork there.PRESENTER:Marilyn Owusu, EducationUSA Representative from GhanaPoster SessionT5.3424 EducationUSA in Mexico3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300Attend this poster session to meet an EducationUSA Advisor fromHermosillo, Mexico. This poster session will have informationand updates on the educational system in Mexico and insights onhow to connect and engage with students and the EducationUSAnetwork there.PRESENTER:Samira Alvarado, EducationUSA Representative from MexicoPoster SessionT5.3463 Mapping International Agreements3:45 p.m. – 4:45 p.m. | Poster Area West, Level 300Using a standard MOU/Agreement as a map, this session willreview key academic and logistical articles that must be discussedduring the development of international exchange and collaborativeagreements. Sections of special interest to admissions officers,registrars, and academic services will be highlighted, including thedifference between dual and joint degrees, admissions criteria, visastatus, balancing exchange ratios, and recognition and transferof credit.PRESENTER:Lori Citti, Johns Hopkins UniversityRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsT5.2954 Roundtable: Large and MediumSchools Registrars3:45 p.m. – 4:45 p.m. | Rooms 337/338, Level 300This roundtable discussion is designed for sharing of ideas,emerging issues, and best practices for registrars at institutions withenrollments of 15,000 or more.FACILITATOR:Julia Pomerenk, Washington State UniversityTUESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 77

TUESDAY EVENTS AND SESSIONST5.3020 Love ‘Em or Hate ‘Em: The Co-CurricularTranscript Project on Your Campus3:45 p.m. – 4:45 p.m. | Rooms 345/346, Level 300Love them or hate them, many institutions are now using the cocurriculartranscript/record to supplement the official transcriptas part of the student record. This discussion will cover the entirespectrum starting with how to create campus buy-in for the projectto discussing which alternatives will work best for your community.PRESENTERS:Yvette Ali, University of TorontoLiesl Fowler, Augustana CollegeRodney Parks, Elon UniversityT5.3070 Using the Joint Services Transcript (JST) andthe ACE Military Guide3:45 p.m. – 4:45 p.m. | Room 329, Level 300ACE’s Military Guide presents credit recommendations for formalcourses and occupations offered by all branches of the military.ACE’s credit recommendations populate the Joint Services Transcript(JST)—the major transcript model for the Army, Marine Corps, Navy,and Coast Guard. Participants will learn about the transcript processsteps for service members, veterans, colleges and universities;review sample JST transcripts; analyze the JST leveraging theresources of the Military Guide; and discover more about futureinitiatives with the JST.PRESENTERS:Dawn Light, American Council on EducationMichele Spires, American Council on EducationRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsT5.3145 What’s in a Name? A Discussion of CurrentLGBTQA Acronyms, Definitions, Concepts,and Guides3:45 p.m. – 4:45 p.m. | Room 339, Level 300There are several pertinent issues and acronyms, concepts, andguides that help to better define and understand the LGBTQAcommunity. The presenters will review all current concepts andtrends and answer any related questions.PRESENTERS:Carl Stange, Winona State UniversitySusan Stoker, Tarleton State UniversityT5.3168 #TRENDING3:45 p.m. – 4:45 p.m. | Room 342, Level 300Learn how to maximize the use of your internal resources tobuild your social media presence. By collaborating with campuspartners and students, you can use the power of crowdsourcingto get your networks “trending” where it matters. We will lookat case studies from NC State’s undergraduate admission’sfreshman yield campaigns (#ncstate18, #ExperienceNCState, and#EmbraceNCState) to get the conversation started.PRESENTERS:Angela Brockelsby, North Carolina State University at RaleighJoyce Mai, North Carolina State University at RaleighNatalie McCook, North Carolina State University at RaleighT5.3178 The Times, They are a-Changin?:Social Media in Higher Education3:45 p.m. – 4:45 p.m. | Rooms 319/320, Level 300Social media is two-way communication that builds relationshipsand engagement. With students actively involved in social media, itmakes sense for registrar and admissions offices to integrate theseplatforms into their marketing and communications strategies. Thispresentation will provide tips and best practices to help launch,strategize, and cultivate social media at your institution.PRESENTER:Kess Knight, University of MinnesotaT5.3229 International Education Research: It’s EasierThan You May Think!3:45 p.m. – 4:45 p.m. | Room 340, Level 300This session is geared toward newcomers to the internationaladmissions profession, admission personnel who review internationaleducational credentials, and other personnel with a need or desire tolearn more about international education in general. The presenterwill show you how easy it is to get started and will cover the basics ofinternational education research.PRESENTER:Peggy Hendrickson, AACRAO International Education ServicesRelated Publications: The AACRAO International Guide: A Resourcefor International Education Professionals, AACRAO EDGE (ElectronicDatabase for Global Education)T5.3252 A First-Hand Look at How Higher Ed Data andInformation Become Mainstream News3:45 p.m. – 4:45 p.m. | Rooms 324/325, Level 300Chronicle of Higher Education reporter Beckie Supiano reportsextensively on admissions, financial aid, student finances, andcollege costs. Ms. Supiano will provide insights into how mediadetermine what to report and on how the news often sets theagenda for higher ed decision makers. The session is an excellentopportunity for data and information providers to understand therole journalists play in the collection, synthesis, and dissemination ofinformation. Extended Q&A for this session.PRESENTERS:James Roche, University of Massachusetts – AmherstBeckie Supiano, Chronicle of Higher Education78

T5.3261 Case Studies: Maximize the Benefit ofElectronic Transcripts3:45 p.m. – 4:45 p.m. | Room 327, Level 300Ever wondered what happens to the transcript data after it’s beenreceived? Several presenters are using electronic transcripts in theirevaluation process!PRESENTER:Tuan Anh Do, San Francisco State UniversityRelated Publication: Electronic Data Exchange PrimerT5.3275 Making Your University Brand Come Alive:Advice and Anecdotes from the University ofWest Georgia3:45 p.m. – 4:45 p.m. | Room 341, Level 300In the Fall of 2010, the University of West Georgia endeavoredto develop a brand from the ground up. The outcome has been adramatic increase in interest, recognition, and enrollment at theuniversity. Now 2+ years into the developing the “Go West” brand,this presentation reflects on both the essential pieces needed tomake a brand launch successful and where UWG’s brand launch isheaded next.PRESENTERS:Justin Barlow, University of West GeorgiaJami Bower, University of West GeorgiaT5.3281 Are You Ready? Leading Your Office ThroughTimes of Change3:45 p.m. – 4:45 p.m. | Ballrooms I/II, Level 400Change is inevitable! As a manager you have a choice; you can beproactive and have a plan in mind, or you can be reactive and workjust-in-time. This session will assist managers by looking at changemanagement from an office-wide perspective and identify how touse your leadership skills to successfully keep your office movingforward. Specific examples of how a customer service improvementplan was implemented will be discussed.PRESENTERS:Kimberly Blair-Chambers, Michigan State UniversityScott TerMeer, Michigan State UniversityRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationT5.3337 The Registrar’s Toolkit3:45 p.m. – 4:45 p.m. | Room 326, Level 300This session will give you some “tools” to make your Registrar’sOffice, or any other enrollment services office, run smoother andmore efficiently. Aimed at newcomers to the profession, this sessionmay be of use to experienced professionals as well.PRESENTER:Joe Papari, Southern Methodist UniversityRelated Publication: The Registrar’s Guide: Evolving Best Practicesin Records and RegistrationT5.3365 Research Findings in International Education:The Process of Making EDGE a DynamicReference and Instructional Tool3:45 p.m. – 4:45 p.m. | Room 343, Level 300Changes in education systems around the world require researchand verification from reliable sources. Such research findings aredocumented and posted weekly to the AACRAO Electronic Databasefor Global Education (EDGE). But descriptive changes are only thetip of the iceberg. The AACRAO International Education StandardsCouncil (IESC) debates and crafts placement recommendations,grading scale conversions, and educational ladders for inclusionin EDGE.PRESENTERS:Chris Foley, Indiana University-Purdue University IndianapolisDale Gough, AACRAO International Education ServicesJohnny Johnson, AACRAO International Education ServicesGloria Nathanson, Retired UCLAWilliam Paver, Foreign Credentials Service of America (FCSA)Robert Watkins, The University of Texas at AustinT5.3368 LGBTQA Resources for College Applicants: IsThis the Right and Safest Place for Me?3:45 p.m. – 4:45 p.m. | Rooms 322/323, Level 300The presenter will share a collection of resources available toLGBTQA students applying for college, as well as initiatives by highereducation institutions to acknowledge and provide outreach topotential LGBTQA students.PRESENTER:Joseph Salomone, Drexel UniversityT5.3372 What To Do When an Information BreachHas Occured3:45 p.m. – 4:45 p.m. | Rooms 347/348, Level 300Higher education institutions are experiencing an increase in databreaches where hackers are accessing personal information ofstudents, faculty, and alumni. Our databases hold sensitive data,such as SSNs, credit card numbers and health care records, makingthem prime targets for cybercriminals. Since 2008, 158 universitydata breaches have been reported, compromising more than 2.3million records. This panel will focus on handling real-life databreaches and tips for avoiding data hackers.PRESENTERS:Adrian Cornelius, University of Maryland – College ParkKaren Jarrell, Paul Quinn CollegeMark McConahay, Indiana University – BloomingtonRelated Publication: AACRAO’s Student Records Management:Retention, Disposal and Archive of Student RecordsTUESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 79

TUESDAY EVENTS AND SESSIONST5.3389 Wake Forest Advantage: A Partnership toEnsure International Student Academic andSocial Success3:45 p.m. – 4:45 p.m. | Room 336, Level 300How do admissions officers responsible for screening internationalapplications ensure quality in the face of varying culturalexpectations or application materials? How do you ensure social andacademic success for international students? This session introducesWake Forest Advantage, an international partnership that allowsadmissions officers to recruit highly qualified international studentsearlier in the admissions cycle, thereby ensuring a better fit betweeninstitution and student.PRESENTERS:Nelson Brunsting, Wake Forest UniversityMichelle Klosterman, Wake Forest UniversityT5.3427 Essential Toolkit for Prior LearningAssessment3:45 p.m. – 4:45 p.m. | Room 344, Level 300Whether you are in the first steps of planning or have a wellestablishedPrior Learning Assessment (PLA) program, this workshopwill explain best practices and offer usable tools to administer asuccessful PLA program. We will explore various aspects includingthe established standards for assessing outside learnings for credit,creating faculty buy-in, and communicating with students aboutthis process.PRESENTERS:Daniel Butcher, Capella UniversityKathryn Khosravi, Capella UniversityRelated Publication: Assessment’s New Role in Degree Completion:A Registrar’s Primer on Prior Learning Assessment and Competency-Based EducationT5.3898 Thriving in an Era of Policy Attentionto Postsecondary Outcomes, Mobility,Accountability, and ROI3:45 p.m. – 4:45 p.m. | Room 328, Level 300This session will feature a view of patterns of student mobility andthe various debates occurring in the policy environment aroundaccountability and return on investment, particularly with respect tothe state of efforts focused on measuring employment outcomes.Participants will be invited to join a discussion with leaders in thefield about the implications for enrollment management activities, aswell as for advocacy and engagement both on campus and beyond.PRESENTER:Brian Prescott, WICHET5.3963 Contribute to the Profession through AACRAO3:45 p.m. – 4:45 p.m. | Room 321, Level 300Are you interested in sharing your professional experiences, research,and ideas with registrars, admissions officers, and enrollmentmanagers across the globe? Come to this session and learn howyou can become more involved in the profession through AACRAO.Presenters will be there to discuss processes for contributing to oneof AACRAO’s publications, hosting a live webinar, and teaching anonline course.PRESENTERS:Brooke Barnett, AACRAOMartha Henebry, AACRAOLinda Smith, AACRAOJanet Szamosszegi, AACRAOHeather Zimar, AACRAOT5.4008 Student Planning Tool Used by Over125 Institutions3:45 p.m. – 4:45 p.m. | Room 318, Level 300Many institutions are challenged to raise graduation rates andincrease service to their students. Imagine one solution that improvesthe student experience, academic advising, increases credit hours,and helps plan for future master schedules. College Schedulerprovides a web-based schedule planner for use by students andadvisors when planning for the upcoming semester.PRESENTER:Robert Strazzarino, College Scheduler LLCT5.4046 Native American Caucus3:45 p.m. – 4:45 p.m. | Room 334, Level 300FACILITATOR:Mechelle Aitson-Roessler, Rose State College(T6) Educational Sessionsand RoundtablesTUESDAY, 5:00 P.M. – 6:00 P.M.T6.2718 Kuali Student Roundtable5:00 p.m. – 6:00 p.m. | Room 328, Level 300Not sure what Kuali Student is? Don’t know if an open-source systemwill really work at your school? Come find out more about KualiStudent’s open-source Student Information System (SIS) and how itreally works.FACILITATOR:Adrian Cornelius, University of Maryland – College Park80

T6.3066 EducationUSA Update5:00 p.m. – 6:00 p.m. | Rooms 319/320, Level 300This session will focus on the latest updates from EducationUSA andhow you can partner with the organization to facilitate the admissionof international students to your institution.PRESENTERS:Matt Washburn, U.S. Department of StateIshrat Jahan, EducationUSA Representative from IndiaJiawei (Will) Yang, EducationUSA Representative from ChinaNino Chinchaladze, EducationUSA Representative from GeorgiaSamira Alvarado, EducationUSA Representative from MexicoMarilyn Owusu, EducationUSA Representative from GhanaHasan Huseynli, AzerbaijanT6.3120 The Status and Impact of StateAuthorization Requirements and ReciprocityAgreements (SARA)5:00 p.m. – 6:00 p.m. | Rooms 347/348, Level 300Receive regional updates on the nationwide State AuthorizationReciprocity Agreement (SARA) and its evolving interaction withstate authorization requirements. The presenters will discuss theprocesses by which states and their institutions can join SARA, andthe variations in rates and levels of participation in SARA across thenation as they relate to and affect state-level and institutional-leveldecision-making.PRESENTERS:Sandy Doran, NEBHEMary Larson, Southern Regional Education BoardT6.3128 If You Judge a Fish By Its Ability to Climba Tree....5:00 p.m. – 6:00 p.m. | Rooms 324/325, Level 300Situational leadership is more than just a buzz phrase. It is anessential element of successful leadership. This session will explorethe theoretical concepts and practical applications of situationalleadership in a university administration setting.PRESENTER:Diana Hull, University of FloridaRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationT6.3139 A “How-to” on Determining Accreditation/Recognition of TransnationalInternational Institutions5:00 p.m. – 6:00 p.m. | Room 318, Level 300This session provides an in-depth look at how to determine theaccreditation or recognition of educational institutions that may beoperating amongst and between nations. Get an overview of thetrends in transnational education and learn the methods and toolsyou will need back on campus to determine the recognition status ofthese institutions.PRESENTERS:Amy Santiago, International Education Research Foundation (IERF)Emily Tse, International Education Research Foundation (IERF)Related Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsCOURSE AND ROOM SCHEDULING TRACKT6.3180 Best Practices Regarding Offering Blended orHybrid Classes5:00 p.m. – 6:00 p.m. | Room 326, Level 300A growing trend is to offer classes with blended (sometimes calledhybrid) methods of instructional delivery. These may includetraditional in-person instruction, computer-assisted instruction,video instruction, self-paced web-based instruction, etc. Thissession will address registrar-related issues associated with offeringsuch classes.PRESENTER:Richard Morrell, University of Nebraska at LincolnT6.3193 Transfer Credit Best Practices5:00 p.m. – 6:00 p.m. | Room 340, Level 300Clep? ACE? IB? AP? College Credit? Online Courses? This session willshare some industry-wide best practices in transfer credit collectedfrom admissions and registrar’s offices across the nation. Come hearwhat your colleagues are doing and share some best practices ofyour own!PRESENTER:Nicole Kragt, Kalamazoo CollegeRelated Publication: The Transfer Handbook: PromotingStudent SuccessTUESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 81

TUESDAY EVENTS AND SESSIONST6.3200 The Registrar’s Role inCurriculum Management5:00 p.m. – 6:00 p.m. | Room 342, Level 300Registrars support the academic environment, and one aspect ofthis is curriculum management for the institution. However, the roleof the registrar can differ based on institutional culture, governancestructures, and even technology. This session will cover practicalimplications for professional development including workingeffectively with faculty and other student services personnel.PRESENTERS:Wendy Kilgore, AACRAO ConsultingReid Kisling, Western SeminaryRelated Publication: The Registrar’s Guide: Evolving Best Practicesin Records and RegistrationT6.3219 Collaborative Relationships BetweenAcademic Advising and Registrar’s Offices5:00 p.m. – 6:00 p.m. | Room 327, Level 300This session will analyze the working dynamics andinterdependencies between academic advising and the registrar’soffice and will suggest solutions that will increase their collaborationin a way that will benefit students’ progress to degree.PRESENTERS:Carmen Etienne, Oakland UniversityBeth Merritt-Miller, California Polytechnic StateUniversity–San Luis ObispoSteven Shablin, Oakland UniversityCem Sunata, California Polytechnic StateUniversity–San Luis ObispoT6.3231 AACRAO’s Self Assessment for Registrars(Online and In Print)5:00 p.m. – 6:00 p.m. | Rooms 337/338, Level 300Join members of the editorial committee that updated the SelfAssessment to review how it can help assess your office. Thissession will also include an overview of the online Registrar’s SelfAssessment, a benefit of AACRAO membership and how it canbenefit your staff.PRESENTERS:Julie Ferguson, Rutgers Biomedical and Health SciencesJessica Montgomery, AACRAOSusan Nelson Hamilton, Rutgers Biomedical and Health SciencesJeff von Munkwitz-Smith, Boston UniversityRelated Publication: AACRAO’s Professional DevelopmentGuidelines for Registrars: A Self-AssessmentT6.3315 Challenges of Scheduling Preceptorships inthe Health Professions5:00 p.m. – 6:00 p.m. | Rooms 345/346, Level 300Oklahoma State Center for Health Sciences has seen its third andfourth year clerkship program evolve significantly over the lastdecade. This included three different scheduling software changes,all implemented with little input from the registrar’s office. Thissession will discuss the challenges of scheduling important clinicalactivities at multiple off-site locations and how to prevent problemsfrom occurring.PRESENTER:Amanda Sumner, Oklahoma State University Center forHealth SciencesT6.3338 Building Bridges with the Registrar’s Office5:00 p.m. – 6:00 p.m. | Room 329, Level 300Some see the registrar’s office as a gatekeeper and some to assistthe institution with compliance and federal regulations. It is verycritical for various stakeholders in the institution to understand thevalue of the registrar, but unfortunately, building bridges within theorganization is a known challenge to overcome. This session willprovide best practices and scenerios to minimize the gap.PRESENTERS:Amynah Mithani, Chamberlain College of NursingAngela Lynn, Western Illinois UniversityAnn King, Elgin Community CollegeT6.3347 Small College Admissions Roundtable5:00 p.m. – 6:00 p.m. | Rooms 322/323, Level 300Looking for help with difficult admissions issues? Advice foradvancement or professional development? This is your chance tobring your questions, answers, or frustrations to share with peers.Come get your answers to how others are handling difficult ornew situations.FACILITATOR:Loralyn Taylor, Paul Smith’s College of Arts and SciencesT6.3371 Transforming the Transfer Experience:Changing Landscapes for Transfer Studentsin New York5:00 p.m. – 6:00 p.m. | Room 339, Level 300This session will discuss the many policy changes and ongoingprojects occurring within the State University of New York relatedto transfer student mobility, completion, and success. Participantswill learn about SUNY’s efforts to improve completion rates andstudent success through policy changes, a system-wide degreeaudit initiative, and the development of a system-wide reversetransfer process.PRESENTER:Christopher Hockey, SUNY System AdministrationRelated Publication: The Transfer Handbook: PromotingStudent Success82

T6.3387 Asking Sexual Orientation on the AdmissionsApplication: Lessons Learned fromOhio State5:00 p.m. – 6:00 p.m. | Room 343, Level 300In September of 2014, The Ohio State University began askingsexual orientation as part of the undergraduate application process.In addition, they allow currently enrolled students to self-identifythis information in the student database. This move was an effort,encouraged by students, to promote diversity and to track effortsin diversity recruitment. This session will talk about the motivationbehind the move and the extensive planning that went intothe implementation.PRESENTER:Jack Miner, The Ohio State UniversityT6.3418 Happy Staff, Happy Students: AssessingBusiness Processes to Improve StudentService and Staff Satisfaction5:00 p.m. – 6:00 p.m. | Room 344, Level 300Too often we fall into the trap of doing things in whatever way isknown and comfortable, without ever asking whether this is truly thebest approach. In this session, we will discuss how to assess andredesign business practices in order to achieve greater efficiency andaccuracy in our work, smarter integration of technology, increasedstaff satisfaction, and most importantly, better service to students.PRESENTER:Anna Jablonski, California Institute of the ArtsT6.4118 Talk FERPA to Me: Developing a FERPAExpert Curriculum for Staff ProfessionalDevelopment and Campus Outreach5:00 p.m. – 6:00 p.m. | Room 336, Level 300This session will highlight Oregon State University’s effortsto cultivate FERPA awareness through a newly created andimplemented FERPA Expert curriculum. The curriculum providesan opportunity for current registrar staff to grow their workingknowledge of FERPA, and develops skills and materials for use incampus outreach.PRESENTERS:Rebecca Mathern, Oregon State UniversityAllyson Dean, Oregon State UniversityReceptionsInternational Educators Reception(ticket at extra cost required)6:30 p.m. – 8:00 p.m. | Watertable Ballroom, Fifth Floor,Renaissance HotelMusical entertainment this evening provided by Seth Schultheis, a15 year old from Baltimore. He has been playing the piano since hewas 5 years old and travels every Saturday to New York to attendManhattan School of Music-Precollege. During the week, Seth isa student at Baltimore School for the Arts High School where heparticipates in classical ensemble, big band jazz, and chorus.Sponsored byTUESDAY EVENTS AND SESSIONST6.3552 Haiti5:00 p.m. – 6:00 p.m. | Room 321, Level 300In this session, we will offer the current profile of the educationalsystem of Haiti, and describe the changes that have occurred since2010 and continue to take place on a daily basis. We will addressthe major challenges facing the system and attempt to shedsome light on the issues that you may face in your internationaladmission offices.PRESENTER:Liliane Bauduy, AACRAO International Education ServicesT6.3899 FERPA and Vendors10:30 a.m. – 11:30 a.m. | Room 341, Level 300Is your vendor FERPA compliant? What is compliancy? Underwhich circumstances does FERPA apply to a third-party vendor?Come hear about AACRAO’s FERPA compliance review processand why it is important for your institution when dealing withcontracted vendors.PRESENTERS:LeRoy Rooker, AACRAOJim Wager, Former Penn State RegistrarRelated Publications: AACRAO 2012 FERPA Guide; AACRAO 2013FERPA Quick GuidePAVER FAMILY FOUNDATION101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 83

TUESDAY EVENTS AND SESSIONSState and Regional ReceptionsCheck with your organization or the AACRAO message board to see ifyour organization is hosting a reception.• Southern ACRAO (SACRAO)6:30 p.m. – 8:00 p.m.Pratt Street Alehouse, 206 W. Pratt St.• Kansas ACRAO (KACRAO)7:30 p.m. – 9:00 p.m.Pratt Street Alehouse, 206 W. Pratt St.• Rocky Mountain ACRAO (RMACRAO)6:30 p.m. – 8:00 p.m.Cheesecake Factory, 201 E. Pratt St.• Middle States ACROA (MSACROA)6:30 p.m. (Dutch Treat Dinner)Kona Grill, 1 E. Pratt St.• New England ACRAO (NEACRAO)6:30 p.m. (dinner together as a group)Meet at 6:30 p.m. as a group in the Lobby of theRenaissance Harborplace Hotel (202 East Pratt St.).The group will walk to Phillips Seafood Restaurant,610 E. Pratt Street• Ohio ACRAO (OHACRAO)7:00 p.m.Chiapparelli’s Restaurant237 S. High St.• UMACRAO/WACRAO Reception6:30 p.m. – 8:30 p.m.Renaissance Harborplace Hotel, 202 East Pratt St.84

Wednesday, April 15Events and SessionsRegistration7:45 a.m. – 12:30 p.m.Pratt Street Lobby, Level 300AACRAO Bookstore8:30 a.m. – 1:00 p.m.Pratt Street Lobby, Level 300Cyber Café Open7:45 a.m. – 12:30 p.m.Pratt Street Lobby, Level 300Speaker Ready Room7:30 a.m. – 10:30 a.m.Room 331, Level 300Friends of Bill W. Meeting7:00 a.m. – 8:00 a.m.Room 334, Level 300(W1) Educational Sessions & Roundtable Discussions8:00 a.m. – 9:00 a.m.(W2) Educational Sessions & Roundtable Discussions9:15 a.m. – 10:15 a.m.(W3) Educational Sessions & Roundtable Discussions10:30 a.m. – 11:30 a.m.(W4) Closing Plenary11:45 a.m. – 12:45 p.m.Ballroom, Level 400PRESENTER: Madeleine Albright, Former U.S. Secretary of Stateand and Chair of Albright Stonebridge Group and Albright CapitalManagement LLCMODERATOR: Stan Henderson, Former AACRAO PresidentSponsored by National Student Clearinghouse. Hobsons, AACRAOProgram Committee Meeting(2015-2016)1:30 p.m. – 3:30 p.m.Room 334, Level 300Board of Directors Meeting1:30 p.m. – 3:30 p.m.Room 335, Level 300(W1) Educational Sessionsand RoundtablesWEDNESDAY, 8:00 A.M. – 9:00 A.MW1.2898 Beyond the #Hashtag: How Small CollegesCan Use Social Media for Free Marketing8:00 a.m. – 9:00 a.m. | Room 344, Level 300“Hashtagging” has become a big part of social media, especially onTwitter and Instagram. This session will show how small collegescan use social media hashtags to promote their school during schoolevents, such as visitation days and orientations.PRESENTERS:Travis Hinkle, West Liberty UniversityLeah Ripley, West Virginia Wesleyan CollegeW1.2911 CXCs and CAPE: An Update8:00 a.m. – 9:00 a.m. | Room 321, Level 300This session will present a brief overview of the Caribbeaneducational system (CXC, CAPE, CXC), asociate degrees, theCaribbean vocational qualifications, and will include recent updatesand sample credentials.PRESENTER:Cleveland Sam, Caribbean Examinations CouncilW1.2915 Making Admissions Easier for You and YourProspects: The CommIT Project8:00 a.m. – 9:00 a.m. | Rooms 345/346, Level 300What if you could spend less money and time to onboard and manageaccounts for new prospects in your admissions portal? And what ifyou could correctly match their third-party records without a secondthought? And what if the approach reduced financial aid risk andmade it easier for students to apply? Learn how your peers are doingjust that through the community-driven CommIT Project.PRESENTERS:Steve Hahn, University of Wisconsin – MadisonStewart Uyeda, University of Southern CaliforniaW1.3100 Financial Aid Changes You Need to Know8:00 a.m. – 9:00 a.m. | Rooms 347/348, Level 300This session will provide an update on recent changes from theU.S. Department of Education that impact the institution beyond thefinancial aid office. Topics will include state authorization for distanceeducation, reporting requirements for the new 150 percent limitationon borrowing Direct Subsidized Loans, and upcoming changes togainful employment requirements.PRESENTERS:Tiffany Gibbs, NASFAAJennifer Martin, NASFAAWEDNESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 87

WEDNESDAY EVENTS AND SESSIONSW1.3118 Starting Out As Registrar8:00 a.m. – 9:00 a.m. | Rooms 337/338, Level 300The first two years as a registrar are key to success. From learningthe culture, to assessing the department’s effectiveness, to settinggoals and implementing new ideas, taking on a new leadership roleis daunting and fraught with unspoken expectations and hiddenagendas. Learn how to navigate this new opportunity.PRESENTER:Jeff Rhodes, The University of Texas – Pan AmericanRelated Publication: The Registrar’s Guide: Evolving Best Practicesin Records and RegistrationW1.3137 The Plight of Being a Minority Studentin Law School8:00 a.m. – 9:00 a.m. | Room 327, Level 300This session will discuss what it is like being a minority law studentand the challenges these students face.PRESENTER:Kent Lollis, Law School Admission CouncilW1.3141 An Update on Education in theFrancophone World8:00 a.m. – 9:00 a.m. | Room 318, Level 300The French educational system has been the basis for other systemsaround the world from Asia to Africa. In this session, the presenterwill inform attendees of recent changes in French-based systems.These changes include developing and implementing Bolognacompliantdegrees as well as joint degree programs with othercountries. The emphasis will be on countries in North and West Africathat are undergoing significant change.PRESENTER:Margaret Wenger, Educational Credential Evaluators, Inc.Related Publications: The AACRAO International Guide: A Resourcefor International Education Professionals, AACRAO EDGE (ElectronicDatabase for Global Education)W1.3174 Performance Management...Why Bother?8:00 a.m. – 9:00 a.m. | Room 336, Level 300Managers and employees dread the “yearly report card”called performance evaluation. We are so busy managing ourresponsibilities, that how can we find time for staff performancemanagement? This session will explore the importance ofperformance management and share practical suggestions forwriting and conducting performance evaluations.PRESENTER:Aigi Adesogan, University of FloridaW1.3186 Military Friendly: The Difference Between anAward and a Commitment8:00 a.m. – 9:00 a.m. | Room 340, Level 300This session will share how to be a military-friendly school. Topicscovered include: steps to creating a veteran lounge, assistance withlocal partners, daycare assistance initiatives, relief with out-of-statetuition and fees, marketing to veterans and dependents, tuition andfee deferments, on-campus student veteran groups, referrals for offcampusservice providers, and recognizing heroes on campus.PRESENTER:Kevin Flanary, Tennessee Tech UniversityRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsW1.3258 Case Studies: The Secure ElectronicExchange of PDF Student Transcripts8:00 a.m. – 9:00 a.m. | Room 341, Level 300Several schools that have implemented the secure electronicexchange of PDF student transcripts will share their success storiesand the problems they encountered in the implementation.PRESENTERS:Tina DeNeen, University of Alabama at BirminghamSusan Dorsey, University of Colorado BoulderNaomi Nash, University of DelawareJoellen Shendy, University of Maryland University CollegeRelated Publication: Electronic Data Exchange PrimerW1.3306 Stay Positive: New Tricks from Old Dogs(and the Registrars Who Love Them)8:00 a.m. – 9:00 a.m. | Rooms 319/320, Level 300Dogs respond best to positive reinforcement, and so do people. Cometo this session. Sit and learn from the reflections of registrars with30+ years of combined experience. Stay and share your best adviceabout staying positive. Fetch favorite ideas to carry back to yourcampus, to make your office as happy as a dog park. Learn ways to“leave it” when negative things happen in the work environment. Beready to run in happy circles by the end of the session.PRESENTERS:Mary Pat Dutton, University of Saint MaryNancy Roe, Washington State University – Tri CitiesW1.3318 Valid High School Diploma and OfficialCollege Transcripts: Curse or Opportunity?8:00 a.m. – 9:00 a.m. | Room 328, Level 300Students must now document a valid high school completion andsubmit official college transcripts for title IV eligibility. How do youknow if a high school is valid and where does responsibility todetermine validity reside at your institution? How will you managethousands of extra college transcripts? Learn about the steps AnneArundel Community College took to establish our policy and processto maintain compliance with federal regulations.PRESENTERS:Richard Heath, Anne Arundel Community CollegeErin Reeder, Anne Arundel Community College88

W1.3328 Planning Academic Ceremonies:Inauguration Edition8:00 a.m. – 9:00 a.m. | Rooms 324/325, Level 300Planning commencements is a regular occurrence for registrars,but what happens when you are asked to handle other ceremonieslike convocations and presidential inaugurations? This sessionwill discuss planning for and executing a presidential investitureceremony as a part of a full week of inaugural activities. Protocol,tradition, and contingencies will be reviewed.PRESENTER:Timothy Drueke, Winthrop UniversityW1.3330 Using Mentoring to Encourage Others (andOurselves)8:00 a.m. – 9:00 a.m. | Room 329, Level 300This session will offer suggested ways to extend mentoringroles across the institution. The presenters will share practicaladvice, change management, and leadership therapy, along withfunny stories.PRESENTERS:Heather Chermak, University of IdahoJulia Pomerenk, Washington State UniversityRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationW1.3370 Caucus 101: Come Learn About the Missionand Purpose of the AACRAO CaucusesW1.3413 What are They Thinking? The Mindset ofProspective Students and its Impact onEnrollment Management8:00 a.m. – 9:00 a.m. | Room 343, Level 300We’ve all been baffled at the reasoning (or lack thereof) behindstudents’ decisions of which college to attend and which major topursue. But there is a scientific reason for what seems to be a lackof rational thought. Learn more about what brain research tells usabout the minds of our students and how we can use that insight inenrollment management strategy.PRESENTER:Beth Wolfe, Marshall UniversityRelated Publication: Strategic Enrollment Management:Transforming Higher EducationW1.3434 Study Abroad as a Retention Strategy8:00 a.m. – 9:00 a.m. | Rooms 322/323, Level 300Study abroad is more than an opportunity for your students to gaininternational experience or even to gain global citizenship skills. Manyinstitutions are now viewing study abroad as part of their retentionstrategy, with particular attention to the knowledge production that itbrings and the civil engagement that it fosters. This session aims toencourage a discussion of ways study abroad can be effectively usedto retain students and propel them toward graduation.PRESENTERS:Charles Carabello, University of GeorgiaCas Sowa, Butler UniversityWEDNESDAY EVENTS AND SESSIONS8:00 a.m. – 9:00 a.m. | Room 339, Level 300The role of the caucuses at AACRAO is to help promote more diverseand inclusive campuses. Each caucus plays an integral part inhelping to achieve this goal. Learn more and get involved!PRESENTERS:Mechelle Aitson-Roessler, Rose State CollegeJackie Carter, Washington University in St. LouisHue Haslim, Western International UniversityCindy Lambert, University of St. FrancisJoseph Salomone, Drexel UniversityW1.3399 Data, Data, and More Data: A BusinessIntelligence Approach8:00 a.m. – 9:00 a.m. | Room 342, Level 300The University of Iowa is in the process of implementing aninstitutional-wide Business Intelligence solution, that relies heavily ondata cube technology, to meet increasingly challenging data requests.The campus demands a solution that offers in-depth analysis ofinstitutional performance, enables fast and better decision making,and facilitates quick response to opportunities and threats.PRESENTERS:Guangming Du, University of IowaTom Kruckeberg, University of IowaW1.3514 Roundtable: Community Colleges8:00 a.m. – 9:00 a.m. | Room 326, Level 300Join your peers from other community colleges for this roundtablediscussion of current trends and topics affecting your institutions.FACILITATOR:Chris Dorsten, Cincinnati State Technical and Community CollegeRelated Publication: Applying SEM at the Community College(W2) Educational Sessionsand RoundtablesWEDNESDAY, 9:15 A.M. - 10:15 A.M.W2.2917 Registrar’s Office Audit OH NO!!9:15 a.m. – 10:15 a.m. | Room 328, Level 300An audit of your office is not aways cause for panic! Find out how toprepare for an audit of your office, what gaps and risks were found inthe CSM audit, and how this was a great learning experience for allstaff in the Registrar’s Office.PRESENTER:Carol Harrison, College of Southern Maryland101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 89

WEDNESDAY EVENTS AND SESSIONSW2.3044 How to Work Like a Cat...Walking WithConfidence Through a Dog-Eat-Dog World9:15 a.m. – 10:15 a.m. | Rooms 345/346, Level 300Are you stressed and feel like you are working like a dog? Thissession will teach you how to work like a cat; to break free of theleash and leap up the workplace ladder.PRESENTERS:David Jenkins, Georgia Southwestern State UniversityDonna Webb, Abraham Baldwin Agricultural CollegeW2.3048 Enrollment Management Marketing and NewMedia in the Era of Big Data9:15 a.m. – 10:15 a.m. | Rooms 337/338, Level 300Technology trends continue to change the nature of communications,information, media, marketing, and recruitment in enrollmentmanagement. These shifts happen daily and our institutions need tobe aware of the opportunities and challenges they represent. Topicswill include the marketing and communications implications of bigdata, social media, monitoring and listening, viral and personalizedvideo, CRM, predictive analytics, mobile computing, and onlinestudent communities.PRESENTER:Jim Bouse, University of OregonRelated Publications: Handbook of Strategic EnrollmentManagement, Strategic Enrollment Management: TransformingHigher EducationW2.3104 Roundtable: Proprietary Schools9:15 a.m. – 10:15 a.m. | Room 326, Level 300Schools in the ‘for-profit’ sector may find that they have a differentorganizational structure, student body, and technical infrastructurethan many public institutions. Join your colleagues from otherproprietary institutions to share strategies and best practices inmanaging student admissions and records in this environment. Comewith your questions!FACILITATOR:Janet Sabri, Delta Career Education SchoolsW2.3140 There’s a New Sheriff in Town: How to Handle(Or Be Handled By) a New Boss9:15 a.m. – 10:15 a.m. | Room 327, Level 300Change in upper administration is inevitable. Whether you have justreceived news that your boss is leaving or you have decided to makea move yourself, each of us will probably come face to face with anew “sheriff.” Knowing how your life might change can help youadjust to the new leadership while allowing you the opportunity toenhance your department’s reputation.PRESENTER:Sondra Tennessee, University of Houston Law CenterW2.3190 Transfer Student Orientation: Smoothingthe Transition9:15 a.m. – 10:15 a.m. | Rooms 322/323, Level 300Learn how three schools approach orientation for transfer studentsincluding scheduling, topics included, registration for classes,and advising.PRESENTERS:Nicole Kragt, Kalamazoo CollegeJoseph Redington, Misericordia UniversityMichael Sherman, Resurrection UniversityRelated Publication: The Transfer Handbook: PromotingStudent SuccessCOURSE AND ROOM SCHEDULING TRACKW2.3246 Modeling Space: Using Current ClassroomData to Project Future Need9:15 a.m. – 10:15 a.m. | Room 329, Level 300Whether your institution is temporarily losing classroom space due torenovation, is facing enrollment growth, or is adding teaching spacethrough new construction, your scheduling software and SIS canhelp forecast how the changes will impact classroom availability.Come hear how scheduling software can be used to model changesin classroom inventory and provide strong data to influence decisionsmade about teaching space.PRESENTER:Emily Shandley, Yale UniversityRelated Publication: Managing Academic Space: A Guide for HigherEducation InstitutionsW2.3264 Wringing Electronic Data From Paper andPDF Transcripts9:15 a.m. – 10:15 a.m. | Room 339, Level 300Student data doesn’t always comes nicely wrapped as an electronictransmission. A large portion of transcripts are still received as paperor PDF. There are methodologies in place to leverage data extractionand processing in order to get to the electronic data.PRESENTERS:Tuan Anh Do, San Francisco State UniversitySusan Reyes, San Diego State UniversityRelated Publication: Electronic Data Exchange Primer90

W2.3348 Saving Your Sanity: Sometimes a LittleTechnology Can Save You BIG…Time and Effort9:15 a.m. – 10:15 a.m. | Rooms 347/348, Level 300When you are a small office, or when you ARE the office, efficiencyis critical. You can’t just put your three-person IT team on aproblem! Come learn some technology tips and tricks that cansave you time AND your sanity. Focusing on free or commonlyavailable programs, a panel of practitioners will share their favoritetime-saving technologies.PRESENTERS:Liesl Fowler, Augustana CollegeMichelle Kelley, Edgewood CollegeLoralyn Taylor, Paul Smith’s College of Arts and SciencesW2.3357 Document Imaging Best Practices9:15 a.m. – 10:15 a.m. | Room 342, Level 300This presentation will offer tips and tricks for implementing documentimaging solutions on campus in either admission or registrar offices.PRESENTER:Jay Haugen, Saint Louis UniversityW2.3382 Mining Student Data in Search of“The Graduates”W2.3411 Blended Staff Model9:15 a.m. – 10:15 a.m. | 340, Level 300North Seattle Community College went through a tough budgetcrunch while student enrollment was at its highest. Learn howa blended staff model was created, how it works, and what theimpacts are to students and staff.PRESENTERS:Kathy Rhodes, North Seattle Community CollegeJayne Strom-Strebe, North Seattle Community CollegeW2.3415 Financial Aid and Enrollment Management:Forces at Play9:15 a.m. – 10:15 a.m. | Rooms 319/320, Level 300This session will review the intersections of recruitment andretention, merit and need-based aid, goals and allocated funds,compliance, leveraging and equity, and outreach and literacy—allwith the purpose of understanding the complexity of financial aid’srole in enrollment management.PRESENTERS:Katherine Allen, University of Michigan – DearbornStanley Henderson, University of Michigan – DearbornChristopher Tremblay, Western Michigan UniversityRelated Publication: SEM and Institutional Success: IntegratingEnrollment, Finance and Student AccessWEDNESDAY EVENTS AND SESSIONS9:15 a.m. – 10:15 a.m. | Room 344, Level 300Three elements drive student behavior: policy, curriculum, andstudent services. The University of Minnesota is mining student datato improve graduation/retention rates. Explore using data-drivenanalysis to promote timely student degree progress and to identifybarriers to achieving that progress.PRESENTERS:Tina Falkner, University of Minnesota – Twin CitiesRachel McKessock, University of Minnesota – Twin CitiesW2.3396 Developing a Strategic Plan to DeliverSuccessful Change9:15 a.m. – 10:15 a.m. | Room 336, Level 300Participants will learn about a variety of change managementtechniques to build engagement and optimize resources to implementsuccessful change initiatives, regardless of scale. Participants willhave the opportunity to walk through a real-world scenario and putstrategy to use.PRESENTER:Amber Cellotti, University of Minnesota – Twin CitiesW2.3428 Study Abroad 101 for Registrars9:15 a.m. – 10:15 a.m. | Room 343, Level 300New professionals, as well experienced professionals who are newto study abroad, are invited to attend this introductory session.Presenters who are seasoned study abroad administrators andmembers of AACRAO’s Study Abroad Committee will provide basictraining on issues ranging from types of study abroad programs,trends in participation, and campus internationalization efforts toissues directly affecting students’ transcripts, such as internationalcredit and grade conversions.PRESENTER:Opal Leeman Bartzis, Butler UniversityRelated Publication: The AACRAO International Guide: A Resourcefor International Education ProfessionalsW2.3454 Update on the Advanced PlacementCapstone Program9:15 a.m. – 10:15 a.m. | 341, Level 300The Advanced Placement (AP) Capstone Program launched in Fall2014 in more than 130 high schools nationally and internationally.The presenter will share curriculum descriptions, information aboutthe flexible curriculum models in place, and first-year observations.Discussion is welcome, and handouts will be provided that willinclude the additional schools offering this program in 2015.PRESENTER:Pamela Kerouac, College Board101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 91

WEDNESDAY EVENTS AND SESSIONSW2.3515 I am Woman: See Me Achieve My Dream9:15 a.m. – 10:15 a.m. | Rooms 324/325, Level 300This interactive panel of professional women from different crossculturalbackgrounds—African-American, Chicano-Latino, Asian/Pacific Islander, and Lesbian—will share their challenges, obstacles,and strategies for achieving personal and professional success.PRESENTERS:Mechelle Aitson-Roessler, Rose State CollegeEvelyn Andrews, California State University Maritime AcademyJackie Carter, Washington University in St. LouisCindy Lambert, University of St. FrancisCourtney Sanders, Governors State UniversityW2.4001 Serving the Student You Can’t See: Registrarand Admissions Challenges for OnlineStudents9:15 a.m. – 10:15 a.m. | 321, Level 300Providing courses online serves on-campus students with schedulingconflicts, but it also opens college study to a much broader anddispersed student population. How does this impact your work as anadmissions professional, registrar, or strategic enrollment manager?Join a discussion of challenges, best practices, and new ideas forattracting, admitting, and serving students who study online, whetherthey are on campus or off.PRESENTERS:Jacquelyn Elliott, University of Missouri–St. LouisRodney Parks, Elon UniversityLinda Smith, AACRAOW2.4013 CourseLeaf: Streamlining the Schedule ofClasses Process9:15 a.m. – 10:15 a.m. | Room 318, Level 300CourseLeaf Section Scheduler (CLSS) allows institutions to plan andcoordinate their offerings across campus. CLSS includes powerfultools that allow registrars and departments to build a schedule tomaximize room resources and provide students access to classes.PRESENTER:Shari Friedman, CourseLeaf from Leepfrog Technologies(W3) Educational Sessionsand RoundtablesWEDNESDAY, 10:30 A.M. – 11:30 A.M.COURSE AND ROOM SCHEDULING TRACKW3.2885 Roundtable: Academic Scheduling andClassroom Utilization10:30 a.m. – 11:30 a.m. | Rooms 322/323, Level 300This roundtable will cater to those who work with academicscheduling, including classroom scheduling procedures, classroomutilization and reporting, communication processes and techniquesacross campus, local vs. central classroom ownership, and primetimescheduling patterns. Bring your questions and ideas!FACILITATOR:Michael Driscoll, University of BaltimoreRelated Publication: Managing Academic Space: A Guide for HigherEducation InstitutionsW3.2949 Partnering with One-Stop Shops10:30 a.m. – 11:30 a.m. | Rooms 347/348, Level 300The One-Stop Student Services concept has become a popular trend,and this session will provide information on the typical function ofa One-Stop operation as well as tips for reorganizing departmentalfunctions and redirecting staff toward acceptance and partnership.PRESENTER:Tina DeNeen, University of Alabama at BirminghamW3.3024 Creating a State-Wide Student AmbassadorConference to Enhance Student Leadership10:30 a.m. – 11:30 a.m. | Room 340, Level 300Ever wish your student ambassadors had a leadership conferencelike SGA or PTK? Find out how community colleges in Missourifilled a need in their state by creating a State Student AmbassadorConference. Learn how this conference, in its fifth year, has createdpositive networking and leadership opportunities for its students.Leave with an outline of the conference, planning involved, four-yearpartnerships, and outcomes.PRESENTERS:Chris Adams, Three Rivers Community CollegeMarcia Bailey, East Central CollegeMisty Chandler, Metropolitan Community College – Longview92

W3.3086 Data Everywhere: Managing IncreasingRequired State Data Collections10:30 a.m. – 11:30 a.m. | Room 321, Level 300This session will focus on the increasing amount of data collectionsby state governments and the impact on higher education. Thispresentation will include a discussion of the type of information beingrequested, the inconsistency between states, and what the futuremay hold.PRESENTER:Shonda Ireland, Columbia CollegeW3.3144 Law School Registrars & AdmissionsRoundtable10:30 a.m. – 11:30 a.m. | Room 326, Level 300Join in this roundtable discussion and learn how colleagues at otherinstitutions deal with similar challenges and gain ideas on how youmight change or make improvements to your own processes.FACILITATOR:Colleen Timmons, Tulane University of Louisiana, School of LawW3.3182 Bologna Update10:30 a.m. – 11:30 a.m. | Room 343, Level 300Four years after full implementation of the Bologna process, wheredo things stand? This session will review the Bologna process andthen note the progress to date. The presenter will discuss how theprocess affects some of the signatory countries and how Americanhigher education institutions are approaching the process.PRESENTER:Robert Watkins, The University of Texas at AustinRelated Publication: The Impact of Bologna and Three-YearDegrees on U.S. AdmissionsW3.3211 Creating an Infrastructure for Access!10:30 a.m. – 11:30 a.m. | Room 342, Level 300Community college professionals can no longer discuss access in avacuum. Access has a new dance partner named completion and itis at the top of the community college agenda. Funding has shiftedto completion, but there is no completion without access. Learn howthe School Counseling Office at Northeast HS partnered with AnneArundel Community College’s Admissions Office and Testing Centerto create an infrastructure for access that is inclusive and targeted todistinct populations.PRESENTERS:Cassandra Moore, Anne Arundel Community CollegeSue Smith, Northeast High SchoolKristen Vickery, Anne Arundel Community CollegeW3.3243 Azerbaijan and Georgia: Education SystemUpdates and EducationUSA Perspectives10:30 a.m. – 11:30 a.m. | Room 344, Level 300The countries of the South Caucasus are continuing with educationalreforms in the context of the Bologna process. Learn about thelatest developments in the region’s educational systems, as well asEducationUSA resources for student outreach.PRESENTERS:Nino Chinchaladze, EducationUSA Republic of GeorgiaHasan Huseynli, AzerbaijanAnn Koenig, AACRAO International Education ServicesW3.3257 Innovative Electronic Student Data PortabilityUsing the Latest PDF/XML Standard10:30 a.m. – 11:30 a.m. | Rooms 319/320, Level 300Hear from two institutions that have implemented this new PESCStandard (PDF with embedded XML) to provide students with dataportability of their academic records. Learn more about how you toocan receive and utilize this standard to provide increased services foryour students.PRESENTERS:Thomas Black, Stanford UniversityJames Feigert, University of Southern CaliforniaW3.3268 You say “Po-tot-to” and I Say “Pa-ta-toe”:Welcome to the World of CredentialEvaluations10:30 a.m. – 11:30 a.m. | Room 336, Level 300Does this credential represent high school graduation? How manycredits should transfer for this credential? Is this equivalent to a U.S.bachelor’s degree? A panel of experienced credential evaluators willdiscuss how they would review the same credential and come todifferent conclusions.PRESENTERS:Jeannie Bell, University of ColoradoJennifer Minke, Texas A&M University – KingsvilleEllen Silverman, CUNY Central OfficeMargaret Wenger, Educational Credential Evaluators, Inc.W3.3270 Exceptions to the Rule: How Do SchoolsMake Admission Exceptions10:30 a.m. – 11:30 a.m. | Room 327, Level 300This panel discussion will examine how institutions make exceptionsto standard admission requirements.PRESENTERS:Melinda Roelfs, Pittsburg State UniversityBlair Brown, Virginia Commonwealth UniversityLesa Harris, Murray State UniversityLinda Johnson, University of Nebraska KearneyKatharine Suski, Iowa State UniversityWEDNESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 93

WEDNESDAY EVENTS AND SESSIONSW3.3274 Change Management in Small Offices10:30 a.m. – 11:30 a.m. | Rooms 324/325, Level 300Each individual in a smaller office has a wide range ofresponsibilities, and any change whether can have a significantimpact on the individuals within that office. This session will exploresome of the changes that have occurred in 3 different universities,and how those offices navigated through those changes.PRESENTERS:S. Reed Cooper, Midwestern UniversityDaniel Reck, Midwestern UniversityRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationW3.3294 Military Outreach: Strategies for ServingOur Veterans10:30 a.m. – 11:30 a.m. | Room 318, Level 300Does your institution truly understand student veterans and theirunique challenges? Is your school really veteran friendly and preparedto recruit, admit, and then assist this unique and exceptionalpopulation? This session will present the current situation and trendssurrounding student veterans. You will then receive examples ofproven strategies, practices, and policies that promote the successfultransition of veterans from military life to postsecondary education.PRESENTER:Mark Eister, Georgia Perimeter CollegeRelated Publication: Helping Veterans Succeed: A Handbook forHigher Education AdministratorsW3.3303 Access Granted: Identity Verification forStudent Portals10:30 a.m. – 11:30 a.m. | Room 339, Level 300Be certain of the identity of the students logging into your portal. Theuse of widely available information to authenticate identity, such asname, date of birth, or SSN was deemed not reasonable in the 2009updates to FERPA regulations. Learn how Anne Arundel CommunityCollege changed its process to set and reset student passwords tocomply with FERPA.PRESENTER:Erin Reeder, Anne Arundel Community CollegeW3.3339 Empowering Student EmployeesThrough Mentoring10:30 a.m. – 11:30 a.m. | Room 328, Level 300Hear how Brigham Young University implemented student mentoringto increase student success.PRESENTERS:Jason Meldrum, Brigham Young University – IdahoTyler Williams, Brigham Young University – IdahoRelated Publication: Leadership Lessons: Vision and Values for aNew GenerationW3.3468 NCAA Academic Reform Update:Improving the Academic Performance ofStudent-Athletes10:30 a.m. – 11:30 a.m. | Rooms 345/346, Level 300This session will review current standards and new legislationadopted by the NCAA Division I and II academic governancecommittees. Come learn how these changes will impact NCAAinitial eligibility, transfer, and progress toward degree eligibilitycertifications. This session will also share best practices ofthe NCAA’s Academic Performance Program data collectionand submission.PRESENTERS:Andrew Cardamone, National Collegiate AthleticAssociation (NCAA)Emily Capehart, National Collegiate Athletic Association (NCAA)W3.4014 Charting a Plan for Student Completion andCampus Efficiencies10:30 a.m. – 11:30 a.m. | Room 329, Level 300How can campuses improve student outcomes during this ongoingperiod of dwindling resources? Navigating complex issues such asprogram evaluations, cuts, and campus & system consolidationscan be challenging. Learn how campuses are aligning existingacademic resources—faculty, classroom space, and courseofferings—to advance student completion, while increasingefficiencies campus-wide.PRESENTER:Stacey White, Ad Astra Information SystemsW3.3313 Mid-Career Malaise: We Can Help!10:30 a.m. – 11:30 a.m. | Room 341, Level 300Are you feeling a little burned out? Come and learn how threedirectors spent the last year experimenting with strategies to combattheir own mid-career malaise. From these case studies and otherresearch, you will learn low-cost techniques to rekindle your interestin your job.PRESENTERS:Cindy Sanders, University of Kansas Main CampusMarla Herron, Northern Kentucky UniversityAva Nienaber, Northern Kentucky University94

W4.3895 Closing Plenary: In Conversationwith Madeleine Albright11:45 a.m. – 12:45 p.m. | Ballroom, Level 400Dr. Madeleine AlbrightStan Henderson, FormerAACRAO President (Moderator)In an up-close-and-personal format, former Secretary of StateMadeleine Albright sits down for a candid discussion, sharingher perspective on the current state of world affairs and on thepersonalities who shape today’s headlines. Audiences are givenunprecedented access to one of the globe’s most powerful,respected and vibrant women as Albright sheds light on challengesboth personal and public.What makes this session so engaging for AACRAO is whatcomes after the opening remarks. Dr. Albright will sit down for anAACRAO conversation with our members, moderated by formerAACRAO president Stan Henderson. Dr. Albright will share herthoughts about what›s on AACRAO›s collective mind as Stan andaudience members ask questions for a full half hour. We encourageyour questions about not only the history she witnessed and madebut also about breaking the glass ceiling in diplomacy, about herlove of higher education—maybe even those pins and broochesshe’s famous for wearing. Join our AACRAO Conversation withDr. Albright.Sponsored byWEDNESDAY EVENTS AND SESSIONS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 95

EXHIBITOR FLOOR PLANAMERICAN ASSOCIATION OF COLLEGIATE REGISTRARS AND ADMISSIONS OFFICERSAPRIL 12-15, 2015BALTIMORE CONVENTION CENTER • LEVEL 10098

AACRAOBooth #602AACRAO ConsultingBooth #702AACRAO IESBooth #302AACRAO IESBooth #301ACTBooth #315Ad Astra Information Systems, LLCBooth #710AdviseStreamBooth #922Army RecruitingBooth #220Association of InternationalCredential Evaluators (AICE)Booth #909Atlas Flags Inc.Booth #911BookWearBooth #316Cambridge InternationalExaminationsBooth #622CaMLABooth #828Campus ManagementBooth #526CertifiedBackgroundBooth #211Chegg Enrollment ServicesBooth #307China Higher Education StudentInformation and Career Center(CHESICC)Booth #809College Scheduler, LLCBooth #413CollegeNET, Inc.Booth #614Credentials eScrip-SafeBooth #226DecisionDeskBooth #811DIGARCBooth #414DocFinityBooth #426DSST Credit by Exam Program/PrometricBooth #807Educational Credential EvaluatorsBooth #217Educational Perspectives, nfpBooth #323EducationDynamics StudentAcquisition SolutionsBooth #926EllucianBooth #525EMPOWER Student InformationSystemBooth #820EMS SoftwareBooth #913Enrollment RxBooth #209ETS - Educational Testing ServiceBooth #208GovernetBooth #205GradImagesBooth #428Higher Education Publications, IncBooth #810HobsonsBooth #613IELTS USABooth #313IERF International EducationResearch FoundationBooth #319International BaccalaureateOrganizationBooth #620JenzabarBooth #328Jonesville Paper Tube CorporationBooth #819JostensBooth #714LaserficheBooth #919Leepfrog TechnologiesBooth #320Liaison InternationalBooth #808Lifetouch Special EventsBooth #327MetrologoBooth #834Micah’s PrintingBooth #816National Student ClearinghouseBooth #308Nazarbayev UniversityBooth #928OnBase by HylandBooth #624ParadigmBooth #219ParchmentBooth #508PearsonBooth #214Perceptive SoftwareBooth #210QmaticBooth #907QnomyBooth #927Ruffalo Noel LevitzBooth #216EXHIBITOR LIST AND BOOTH NUMBERCollegeSource, Inc.Booth #520InfosilemBooth #309SCRIP-SAFE Security ProductsBooth #719101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 99

EXHIBITOR LIST AND BOOTH NUMBERSEAtS SoftwareBooth #925SIGNiXBooth #915SmartCatalogBooth #822SpanTran Evaluation ServicesBooth #924StraighterLineBooth #207Susan Leigh ConsultingBooth #215The Award GroupBooth #923Three Rivers Systems IncBooth #708TribalBooth #514U.S. News Academic InsightsBooth #812University BusinessBooth #720Visual Schedule BuilderBooth #213WileyBooth #321Workday, IncBooth #314World Education ServicesBooth #815Xap CorporationBooth #814ZAP SolutionsBooth #832100

AACRAO Booth #602Janie BarnettOne Dupont Circle, NWSuite 520Washington, DC 20036Phone: 202-293-9161E-mail: corporateinfo@aacrao.orgwww.aacrao.orgThe American Association of Collegiate Registrars andAdmissions Officers (AACRAO) is one of the nation’s oldestand largest higher education associations. Widely regarded asthe leading authority on the emerging field of enrollmentmanagement, the association is a recognized source ofinformation on student admissions, academic records, andinternational education. AACRAO serves as an independentadvocate for the collegiate sector on a broad range of policyissues. The association’s policy agenda is founded on theprinciples of academic autonomy, access, and accountability.AACRAO Consulting Booth #702Nicole SperoOne Dupont Circle, NWSuite 520Washington, DC 20036Phone: 202-355–1056E-mail: speron@aacrao.orgconsulting.aacrao.orgAACRAO Consulting partners with colleges and universities toimplement best practices in Strategic EnrollmentManagement, student services, technology enhancements,and related business practices. Our unique expertise lies atthe intersection of policy, practice, and technology, providinginstitutions with comprehensive, coordinated solutions.AACRAO Consulting positions its clients to implementsystemic changes that drive sustainable operationalimprovements and enrollment results.ACT Booth #315Nancy Rehling500 ACT DriveIowa City, IA 52243Phone: 319-337-1031E-mail: nancy.rehling@act.orgwww.act.orgACT is a nonprofit, mission-based organization that providesinsights that unlock potential. Our solutions give individuals,institutions, and organizations the insights they need to makedecisions and take actions that improve their lives. We providea continuum of integrated solutions that align with our missionof helping people achieve education and workplace success.Ad Astra Information Systems, LLC Booth #710Monique van de Merwe6900 W. 80th St., Ste. 300Overland Park, KS 66204Phone: 918-652-4100E-mail: mvandemerwe@aais.comwww.aais.comEngaging with Ad Astra Information Systems, colleges anduniversities are improving student outcomes by aligningexisting resources – faculty, classrooms, and course offerings– to create schedules that allow students to take the coursesthey need when they need them. Ensuring conflict-free accessreduces time to completion and increases efficiencieson campus.AdviseStream 922Mr. Jon Zeitlin395 Hudson StreetNew York, NY 10014Phone: 347-453-6291Email: jonz@advisestream.comwww.advisestream.comEXHIBITORS AND CONTACTSAACRAO IES Booth #301, 302Tiffany HsuOne Dupont Circle, NWSuite 520Washington, DC 20036Phone: 202-296-3359E-mail: iesinfo@aacrao.orgies.aacrao.orgSince the 1950s, AACRAO has been the premier publisher offoreign educational system references. In 1991, AACRAOcreated International Education Services (IES) to providecredential evaluations to AACRAO members and the public.With evaluators averaging 22+ years of experience, wecurrently provide evaluations to over 1,500 institutionsand organizations.The AdviseStream cloud-based software platform buildscommunity, encourages collaboration, and streamlinesprocesses for student success. Students are empowered totake control of their academic and career paths by creatingand modifying multi-year plans, designing their co-curricularexperiences, and translate achievements into e-folio andrésumé formats. To find out how AdviseStream helps studentsbecome successful through holistic, sustained advising,please visit: http://www.advisestream.com.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 101

EXHIBITORS AND CONTACTSArmy Recruiting Booth #220Ina Jane Tyler185 9th Calvary Regiment AvenueBldg. 206Fort Knox, KY 40121Phone: 502-626-1981www.goarmy.comVisit the Army booth to meet with an Army EducationSpecialist and learn more about career opportunities in theUnited States Army and/or United States Army Reserves.Association of International CredentialEvaluators (AICE) Booth #909Jasmin Saidi-KuehnertP.O.Box 6756Beverly Hills, CA 90212Phone: 310-558-0364E-mail: jasmin@acei-global.orgAICE is a professional association for those involved ininternational credential evaluations. AICE’s mission is toestablish standards and best practices in the internationalcredentials evaluation field, advance comparative educationresearch, facilitate the global flow and assimilation of theinternational community, and provide unmatched credentialevaluation expertise.BookWear Booth #316Jack Gyr9930 Honor HwyHonor, MI 49640Phone: 800-332-3131www.bookwear.netYour graphics and message go on the “book” cover. Inside isa surprise gift. This “book” gets read and opened when itlands on anyone’s desk. Make sure your message is read andremembered with a surprise inside. You can design it or we’lldesign it for you. Mail BookWear ® like a thick postcard or we’llmail it. BookWear ® is fun and effective with 15 different stockgifts inside to choose from.Cambridge International Examinations Booth #622Val Simsey1 Hills RoadCambridge, CB1 2EUUnited KingdomPhone: +44-01223-553554E-mail: sismey.v@cie.org.ukwww.cie.org.ukCambridge International Examinations prepares schoolstudents for life, helping them develop an informed curiosityand a lasting passion for learning. We are part of CambridgeAssessment, a department of the University of Cambridge.Atlas Flags Inc Booth #911Steven J. Cook2010 Weems RoadTucker, GA 30084Phone: 770-938-0003E-mail: www.cs@atlasflags.comwww.atlasflags.comAtlas Flags, Inc. is a US Manufacturer specializing in stickflags and hand-made custom applique products. We offer awide variety of other products such as display hardware,printed graphics, vinyl products, banner stands, table covers,and much more. Our company sells millions of stick flags peryear; we offer many different sizes and options, includingspear tips and imprinted sticks.CaMLA Booth #828Jessica O’Boyle535 West William StreetSuite 310Ann Arbor, MI 48103Phone: 866-696-3522E-mail: oboyle.j@cambridgemichigan.orgwww.cambridgemichigan.orgCaMLA—Cambridge Michigan Language Assessments—is anot-for-profit collaboration between the University of Michiganand Cambridge English Language Assessment, twoinstitutions with long and distinguished histories in the field oflanguage assessment, teaching, and research. Our mission isto offer a comprehensive and flexible set of the highest-qualityAmerican English products and services to help educational,governmental, and private sector institutions meet theirlanguage-assessment needs.102

Campus Management Booth #526Jim Polit777 Yamato Rd.Boca Raton, FL 33431Phone: 561-982-3778E-mail: jpolit@campusmgmt.comwww.campusmanagement.comCampus Management’s solutions are specifically designed toprovide institutions the flexibility they need to compete in theever-changing higher education landscape by offeringproducts that support changes in education delivery,recruitment, financial aid, finance, human resources, payroll,and regulatory compliance. Today, more than 1,700organizations in 26 countries utilize Campus Management tounite campuses and workflows, improve student outcomes,and achieve goals.China Higher Education Student Booth #809Information and Career Center (CHESICC)Zhang ZhiyuanRoom 627, Building EDazhongsi Zhongkun Plaza Haidian DistrictBeijing 100098ChinaPhone: 86-13911808336E-mail: zhangzy@chsi.com.cnwww.chsi.com.cn/en/CHESICC (China Higher Education Student Information andCareer Center), the only MOE-authorized institution foreducational qualification verification, provides secureelectronic verification services for college diplomas, collegetranscripts, enrollment records, high school diplomas, Gaokaoresults, etc.EXHIBITORS AND CONTACTSCertifiedBackground Booth #211Amber King1844 Sir Tyler DriveWilmington, NC 28405Phone: 910-815-3880-7189E-mail: avking@castlebranch.comwww.certifiedbackground.comCertifiedBackground provides industry-leading backgroundscreening and compliance management solutions to morethan half of the colleges and universities nationwide. Ourhighly flexible and customizable online solutions provide thetools needed to remain compliant and manage recordsefficiently. Services include background checks, drug testing,immunization record tracking, document management,and more.College Scheduler, LLC Booth #413Robert Strazzarino389 Connors Ct.Ste. EChico, CA 95926Phone: 866-885-2834E-mail: robert@collegescheduler.comwww.collegescheduler.comCollege Scheduler is excited to share many new features andthe mobile version of the schedule planner during twopresentations (Monday at 9:30am and Tuesday at 3:45pm).Robert Strazzarino CEO/Founder will be sharing the storyabout how and why he started College Scheduler and thebenefits College Scheduler is bringing to campuses aroundthe world!Chegg Enrollment Services Booth #307Gil Rogers3990 Freedom CircleSanta Clara, CA 95054Phone: 860-990-2745E-mail: outreach@chegg.comedu.chegg.comChegg connects students and colleges. 8 out of 10 students inover 160 countries around the globe use Chegg services toconnect with colleges that are a good fit. More than 800institutions trust Chegg to help them recruit smarter. Theseschools are generating significantly more results thantraditional search and direct mail marketing campaigns.CollegeNET, Inc. Booth #614Dawna Allison805 SW BroadwaySuite 1600Portland, OR 97205Phone: 503-973-5200E-mail: dallison@collegenet.comcorp.collegenet.comInnovation, Efficiency, Balance— Accomplish More, ConsumeLess. CollegeNET improves efficiencies and communicationfor higher education with advanced web-based technologiesthat support admissions, class and event scheduling, spaceand resource management, course evaluation, and alumnirelations. See us at AACRAO 2015 to learn more about ourexceptional online services.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 103

EXHIBITORS AND CONTACTSCollegeSource, Inc. Booth #520Jennifer Wright1327 E. Kemper RoadSuite 3000Cincinnati, OH 45246Phone: 513-834-8768E-mail: jennifer@collegesource.comwww.collegesource.comCollegeSource, Inc. has been creating information technologysolutions for higher education since 1971. More than 2,000institutions and millions of users worldwide utilizeCollegeSource products for degree audit, degree planning,and transfer articulation.Credentials eScrip-Safe Booth #226Jack WeberOne Northfield PlazaSuite 501Northfield, IL 60093Phone: 847-716-3030E-mail: weber2@credentialssolutions.netwww.credentialssolutions.netCredentials eScrip-Safe develops innovative transcriptsolutions to fit the unique needs of higher education.RoboRegistrar ® automates transcript processing while anexpansive electronic network allows for the exchange PDF,EDI, and XML formats. This electronic transcript, coupled witheRoboMail ® print mail service, streamlines the entiretranscript process.DecisionDesk Booth #811David Vegh14805 Detroit Ave.Suite 320Lakewood, OH 44107Phone: 888-761-8117E-mail: david.vegh@decisiondesk.comwww.decisiondesk.com/DecisionDesk is enrollment management software that helpshigher education institutions achieve admissions goals. Bycollecting personal information, application materials andportfolios, DecisionDesk provides a holistic picture of studentsthrough a single, configurable reviewer workspace.DecisionDesk also allows institutions to connect with andmarket to prospects throughout the process, resulting in morecompleted applications.DIGARC Booth #414Christy Wessel5015 So. Florida Ave.Suite 304Lakeland FL 33813Phone: 863-709-9012E-mail: sales@digarc.comwww.digarc.comDIGARC leads the way with expertly built e-catalog andcurriculum management solutions for higher education withits innovative Acalog and Curriculog platforms. Acalog,DIGARC’s groundbreaking catalog product, engages studentsand prospects with a rich set of web features, including amobile-friendly interface. Working seamlessly with Acalog,Curriculog enables streamlined curriculum reviews andapprovals that used to move at the speed of paper.DocFinity Booth #426Erica Kotula100 Oakwood Ave.State College, PA 16803Phone: 814-238-0038www.docfinity.comDocFinity imaging, intelligent capture, workflow, and recordsmanagement software improves enrollment and studentservices as well as campus-wide performance. IntegratingDocFinity with SIS, ERP, and other core applications allowsyou to: utilize checklists and image enable applications;secure access to information; expedite transcript services;and improve processes between the registrar and students orfaculty. See why we’re the imaging partner for you. Onpremiseand SaaS deployments available.DSST Credit by Exam Program/Prometric Booth #807Ashley Willnecker1501 South Clinton StreetBaltimore, MD 21224Phone: 443-455-6072E-mail: ashley.willnecker@prometric.comRecommended for credit by the American Council onEducation, the DSST Credit by Exam Program evaluatesstudents’ prior learning knowledge through its 30+ subjectlevelexams covering both upper and lower-levelbaccalaureate credit courses. Over 1,900 colleges anduniversities recognize DSST exams for credit.104

Educational Credential Evaluators Booth #217Laura SippelPO BOX 514070Milwaukee, WI 53202Phone: 414-289-3400E-mail: eval@ece.orgwww.ece.orgJoin the 2,500 institutions that trust ECE for accurate, quick,and low-cost evaluations based on expert research. ECE ® is aleader in resources for credential evaluators: The Connectionand The Connection Advantage, publications, e-learning, andon-site training. ECE® Dispatch—get reports anddocumentation electronically! We respond to you. We work foryou. Your experience matters at ECE.Educational Perspectives, nfp Booth #323John DurbinPO BOX 618056Chicago, IL 60661Phone: 312-421-9300E-mail: info@edperspective.orgwww.edperspective.orgEllucian Booth #525Alan Freund4375 Fair Lakes Ct.Fairfax, VA 22033Phone: 800-223-7036E-mail: request@ellucian.comwww.ellucian.comEllucian delivers an innovative portfolio of technology solutionsand strategic guidance to help education institutions thrive ina dynamic world. More than 2,400 institutions in 40 countrieslook to Ellucian for the ideas that will move education forward,helping people everywhere discover their futures throughlearning. Visit us at www.ellucian.comEMPOWER Student Information System Booth #820Melanie Madurski30800 Telegraph RoadSuite 2775Bingham Farms, MI 48025Phone: 888-826-6773E-mail: mmadurski@empowersis.comwww.empowersis.comEXHIBITORS AND CONTACTSEducational Perspectives is a not-for-profit public serviceorganization and a member of the National Association ofCredential Evaluation Services (NACES). We are dedicated topreparing responsible evaluation reports that help foreigneducatedindividuals have their non-US education recognizedin the United States.EducationDynamics StudentAcquisition Solutions Booth #926Steven Desruisseau5 Marine View PlazaSuite 212Hoboken, NJ 07030Phone: 561-982-7506E-mail: SDesruisseau@educationdynamics.comeducationdynamics.comEducationDynamics’ Student Acquisition Solutions focuses onpartnering with higher education institutions to help themreach their critical student recruitment and enrollment goals.Offering custom solutions in marketing, technology, marketresearch and contact center, we help our partners engageprospects throughout the enrollment lifecycle for moreefficient, cost-effective and successful results.EMPOWER is an award-winning, fully integrated studentinformation system. Modules provide flexibility based on aninstitution’s needs and include: Recruiting & Admissions,Records & Registration, Financial Aid, Billing & Receivables,Degree Audit, Alumni & Donor Development, Higher EducationPayroll, Residence Halls, Campus Security, and WebSelf-Service.EMS Software Booth #913Jody Long5613 DTC ParkwaySuite 1250Greenwood Village, CO 80111Phone: 303-740-4852www.dea.comEMS scheduling and event management software foruniversities and colleges has been created to give you, yourcolleagues, and your students a one-stop-shop for all yourscheduling and calendaring needs. Our products help youstreamline the academic scheduling process for registrars anddepartment heads. EMS Campus, a leader in the highereducation market, allows you access to optimize your entirecampus space.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 105

EXHIBITORS AND CONTACTSEnrollment Rx Booth #209Tim Bailey9511 W. River StreetSchiller Park, IL 60176Phone: 847-737-1532E-mail: tbailey@enrollmentrx.comwww.enrollmentrx.comEnrollment Rx is a higher education technology vendor, whichprovides innovative cloud-based CRM solutions that span theentire student lifecycle. Built on salesforce.com’s cloudcomputing platform, Enrollment Rx puts enterprise-classfunctionality and limitless scalability within reach of any sizeschool. Academic institutions rely on Enrollment Rx toeliminate business process inefficiencies, maximizeconstituent engagement, and future proof their businessfor tomorrow.ETS - Educational Testing Service Booth #208Laura Plemenik660 Rosedale RoadPrinceton, NJ 08541Phone: 609-683-2726www.ets.org/toeflETS, the global leader in educational assessments, developsand administers the most respected English-language test,the TOEFL ® test. More than 9,000 institutions in over 130countries, including the top universities in Australia, Canada,the UK and the US, use TOEFL ® scores to make importantadmissions decisions. For more information, visit www.ets.org/toefl or stop by booth 208 to speak with a TOEFL expert.Attend our session ID# 2922, TOEFL & IELTS Updates, onMonday, April 13 at 1:15pm.Governet Booth #205Dr. Cecil Broadnax1000 River Walk DriveSuite 350Idaho Falls, ID 83402Phone: 208-522-1225E-mail: cecil@5thdl.comwww.governet.netGovernet designs and builds web-based solutions thatautomate curriculum management processes for highereducation. CurricUNET META and its powerful workflowmanagement and data collection capabilities allow our clientsto more effectively and efficiently manage and address theircourse and program management needs as well as supportstrategic planning and accreditation efforts at a campus,district, regional, or state level.GradImages Booth #428Danielle McIntosh3490 Martin Hurst RdTallahassee, FL 32312Phone: 800-628-4509E-mail: dmcintosh@gradimages.comwww.gradimages.comGradImages is the nation’s leader in commencementphotography. Our achievement comes from over 40 years ofservice to high schools and colleges and universities, and totaldedication to our philosophy: Every Detail, Every Time. Today,GradImages serves 49 states, 7 Canadian provinces, andmore than 3,200 individual university and high school clients.Higher Education Publications, Inc Booth #810Mark Schreiber1801 Robert Fulton DriveSuite 555Reston, VA 20191Phone: 888-349-7715www.hepinc.comFor over thirty years, Higher Education Publications, Inc. hasbeen the authoritative reference source for college anduniversity accreditation and administrator information.Connect to colleagues instantly with HED-Connect—theHigher Education Directory online. Verify institutionalaccreditation in seconds with AccredCheck, our single-sourceaccreditation verification resource.Hobsons Booth #613Jeff Sullivan50 E-Business WaySuite 300Cincinnati, OH 45241Phone: 513-746-2305E-mail: jeff.sullivan@hobsons.comHobsons helps educators, administrators, students, andfamilies maximize success through every stage of the learninglifecycle. Hobsons’ personalized learning, academic planning,postsecondary enrollment, and student support solutionsserve millions of students across more than 10,000 schools,colleges, and universities worldwide.106

IELTS USA Booth #313Amy Carter825 Colorado Blvd.Suite 221Los Angeles, CA 90041Phone: 323-255-2771E-mail: ielts@ieltsusa.orgwww.ielts.org/usaIELTS is an English language proficiency test designed to testcommunicative abilities of non-native speakers who want tostudy or work in English speaking environments. It is acceptedby over 9,000 organizations worldwide, including over 3,000U.S. institutions, and includes all standard varieties of English– American, Australian and British.IERF International EducationResearch Foundation Booth #319Whittney Webb6133 Bristol ParkwaySuite 300Culver City, CA 90230Phone: 310-258-9451E-mail: info@ierf.orgwww.ierf.orgFounded in 1969, IERF is the oldest credentials evaluationagency in the US. IERF specializes in providing equivalencyreports for international applicants, both for admissions andtransfer credit. Its services, which include electronicapplications and reports, are reliable, timely and user-friendly.Infosilem Booth #309Olivier Melis99 Emilien-MarcouxSuite 201Blainville, QC J7C 0B4CanadaPhone: 450-420-5585E-mail: olivier.m@infosilem.comwww.infosilem.comInternational BaccalaureateOrganization Booth #620Marie Vivas7501 Wisconsin AvenueSuite 200Bethesda, MD 20814Phone: 301-202-3178E-mail: recognition@ibo.orgwww.ibo.orgFounded in 1968, the International Baccalaureate ® (IB) is anon-profit educational foundation offering four highlyrespected programmes of international education that developthe intellectual, personal, emotional and social skills neededto live, learn, and work in a rapidly globalizing world.Jenzabar Booth #328Carina Ganias101 Huntington Ave.Suite 2200Boston, MA 02199Phone: 617-492-9099E-mail: carina.ganias@jenzabar.comwww.jenzabar.comJenzabar is a leading provider of enterprise software,strategies, and services developed exclusively for highereducation. The company offers integrated, innovativesolutions to advance the goals of academic and administrativeoffices across the campus and throughout the studentlifecycle. As a trusted partner serving more than 1,000campuses worldwide, Jenzabar has over four decades ofexperience supporting the higher education community.Jonesville Paper Tube Corporation Booth #819James Rose540 Beck StreetJonesville, MI 49250Phone: 517-849-9963E-mail: jim@papertube.comwww.papertube.comEXHIBITORS AND CONTACTSFor the past 25 years, Infosilem has been developing solutionsthat improve scheduling functions and practices in the highereducation sector. Recognized for our dedication andexcellence, our team of experts takes pride in delivering themost efficient and reliable solutions, giving the best customersupport in the industry. Our dedication and comprehensiveunderstanding of clients’ needs and challenges are rewardedwith a 99% retention rate. Trust Infosilem as your partner inscheduling success.Jonesville Paper Tube Corporation, founded in 1955,manufactures inexpensive paper tubes used for diplomas,mailings, admissions, orientation kits, and much more. Weoffer these in any size, length, or color and they can beprinted, plain, embossed or smooth. Challenge us with adesign today! Stop by our booth #819, call 517-849-9963 orvisit us on the web at www.papertube.com101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 107

EXHIBITORS AND CONTACTSJostens Booth #714Lauren Airey3601 Minnesota DriveSuite 400Minneapolis, MN 55435Phone: 952-830-3234E-mail: lauren.airey@jostens.comwww.jostens.comJostens provides products, programs, and services that helppeople inspire achievement and preserve memories increative, personal ways. The company’s products includeyearbooks, affiliation rings and jewelry, graduation products,and championship jewelry.Laserfiche Booth #919Linda Ding3545 Long Beach Blvd.Long Beach, CA 90807Phone: 562-988-1688E-mail: linda.ding@laserfiche.comwww.laserfiche.comSince 1987, Laserfiche ® has used its Run Smarter ®philosophy to create simple and elegant enterprise contentmanagement (ECM) solutions. More than 35,000organizations worldwide—including numerous K-12institutions, school districts and institutions of highereducation—have used Laserfiche software to streamlinedocuments, records, and business process management.Leepfrog Technologies Booth #320Shari Friedman2105 ACT CircleIowa City, IA 52245Phone: 319-337-3877E-mail: info@leepfrog.comwww.courseleaf.comSince 1994, Leepfrog Technologies has produced web-basedsoftware solutions for businesses, colleges, universities andnon-profit organizations. CourseLeaf, the flagship product lineof Leepfrog, is a leader in academic catalog, curriculum, andsection scheduling management. Building off Leepfrog’s morethan 20 years of excellence in software development,CourseLeaf has revolutionized the administrative process bydelivering solutions to more than 140 colleges and universitiesand counting.Liaison International Booth #808Nicole Puhala311 Arsenal StreetSuite 15Watertown, MA 02472Phone: 617.926.0504E-mail: npuhala@liaison-intl.comwww.liaison-intl.comLiaison helps higher education institutions identify, recruit,and enroll best-fit students with improved outreach,application, and enrollment processes. More than 4,500programs rely on our admissions management and marketingautomation software and services to reach prospectivestudents, streamline administrative tasks, and createexceptional experiences for applicants across the fullenrollment cycle—from first interest to first day on campus.Lifetouch Special Events Booth #327Mark Hommerding2771 104th StreetSuite FUrbandale, IA 50312Phone: 515-278-6500E-mail: gradteam@lifetouch.comwww.lifetouch.com/commencementsNeed help with your commencement planning and execution?Do you want to have great photographs at yourcommencement? We can do both! Lifetouch Special Eventshas been photographing hundreds of college-levelcommencement ceremonies for over 30 years. We haveexperience and expertise, and we enjoy collaborating withschools to help their commencement ceremonies go well andensuring that each graduate gets a great image toremember it.Metrologo Booth #834Randy LeFaivre2121 Wisconsin Ave., NWSuite 280Washington, DC 20007E-mail: randy@metrologo.comPhone: 202-262-5498MetroLogo offers 20 years of experience in providing the bestin promotional products, brand management, and marketingstrategies. Our team of experts uses a balanced blend ofskilled professionals and cutting-edge tools to producebusiness solutions for you. We create innovative branding andtargeted messaging concepts for clients all over the UnitedStates. Every client has unique needs; that’s why it is our goalto provide solutions that are strategically designed for yourtarget audience.108

Micah’s Printing Booth #816Micah Bertin1055 Westlakes DriveSuite 300Berwyn, PA 19312Phone: 610-727-4068E-mail: micah@micahprinting.comMicah’s Printing has over 30 years of experience working withcolleges and universities nationwide. Known for budgetfriendlypricing, superior quality, and unsurpassed customerservice, Micah’s Printing provides the following: transcriptsecurity paper, transcript security envelopes, print-your-owndiploma paper, diploma mailers, diploma covers, stationery,and forms.National Student Clearinghouse Booth #308Ron Phillips2300 Dulles Station Blvd.Herndon, VA 20171Phone: 703-742-4200E-mail: service@studentclearinghouse.orgwww.studentclearinghouse.orgOnBase by Hyland Booth #624Amy Sindelar28500 Clemens RoadWestlake, OH 44145Phone: 440-788-6834E-mail: amy.sindelar@onbase.comwww.OnBase.com/HigherEdHyland is one of the largest providers of ECM software forcolleges and universities. To support the higher educationenterprise, Hyland tailors its flexible, scalable and secure ECMsolution, OnBase, to fit specific processes acrossinstitutions—from admissions processing and review,including transcript capture and transfer course evaluation, toAP invoice processing.Paradigm Booth #219Elizabeth Kunde2600 Performance Ct.Virginia Beach, VA 23453Phone: 800-373-6876E-mail: elizabethk@paradigm-corp.comwww.paradigm-corp.comEXHIBITORS AND CONTACTSNational Student Clearinghouse’s free and low-cost services:Data Exchange Services: Unmatched electronic student recordexchange experience and nation’s largest provider ofpostsecondary transcript services Financial Aid Services: Freeservices to meet growing compliance and assessment effortsResearch Services: Services/reports on student educationaloutcomes nationwide Verification Services: Online servicesthat let you outsource academic verifications to us at no cost,and manage/track requests.Nazarbayev University Booth #928Assel Mussen53, Kabanbay Batyr Ave.Astana, 010000, Republic of KazakhstanPhone: +77172706688Fax: +77172 706054E-mail: assel.mussen@nu.edu.kzwww.nu.edu.kzNazarbayev University, created on the initiative of thePresident of the Republic of Kazakhstan, NursultanNazarbayev, aims to become the first research and worldclassuniversity in Kazakhstan. The activities of the universityare associated with the implementation of the main prioritiesof the country, including the development of advancedresearch capacity, innovation in technology and industry, andthe transition to a system of education that meets thedemands of a changing and globally integrated economy.Paradigm, Inc. is a full-service diploma and diploma covercompany that specializes in the printing and direct mailing ofdocuments straight to students. We offer a simple, quick, andstress free service that will save you valuable time, space, andlabor. With exceptional customer service, 10-day turnaroundtimes, superb accuracy, simple online ordering, andcompetitive pricing, why not switch today?Parchment Booth #508Leah Woomer6263 N Scottsdale RoadSuite 330Scottsdale, AZ 85250Phone: 480-719-1646E-mail: Info@parchment.comwww.parchment.comAt our core, Parchment believes credentials matter. Parchmenthas established itself as the leader in eTranscript exchange byproviding a convenient platform to help institutions andindividuals securely send and receive credentials such astranscripts and diplomas online. Since 2003, 15 millioncredentials have been exchanged between Parchment’smember network. This network, reaching 22% K12 and 13%postsecondary schools in the US, is the gateway to turningcredentials into opportunities.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 109

EXHIBITORS AND CONTACTSPearson Booth #214Nicholas Rooney190 High HolbornLondon WC1V 7BHUnited KingdomPhone: +44 207 190 4128E-mail: nicholas.rooney@pearson.comqualifications.pearson.comPearson is the world’s leading learning company, providing arange of education products and services that help peopleeverywhere aim higher and fulfill their true potential. PearsonQualifications International (PQI) offers UK-regulatedqualifications, such as GCE and GCSE to a global market. Inaddition, PQI offers qualifications specifically for theinternational learner, such as the International AdvancedLevel (IAL).Qnomy Booth #927Sid Mandelberger419 Park Avenue SouthSuite 1407New York, NY 10016Phone: 212-813-2300E-mail: sales@qnomy.comwww.qnomy.comSince 2002, Q-nomy has been developing, selling, andimplementing software solutions that help universitiesoptimize the student experience throughout their campuses.Q-Flow ® solutions are a complete end-to-end systemencompassing Enterprise Appointment Scheduling, StudentCheck In, Lobby Management, Student Flow, Digital Signage,Way Finding, and Reporting. Qnomy’s virtual one-stop studentcenter solutions are able to integrate silos while maximizingefficiency for a better student experience.Perceptive Software Booth #210Teresa Seltman8900 Renner Blvd.Lenexa, KS 66219Phone: 913-227-7000E-mail: teresa.seltman@perceptivesoftware.comwww.perceptivesoftware.com/higheredPerceptive Software delivers innovative higher educationsoftware including flexible capture, document management,process, and search products designed to enhance the powerand value of your campus student information system. Withover 20 years of proven expertise, our document managementsolutions for higher education accelerate even the mostcomplex processes to drive greater performance, loweroperational costs, and improve service to students and staff.Qmatic Booth #907Catalina Franco2400 Elm Street BuildingSuite 100Duluth, GA 30096Phone: 770-817-4265Qmatic helps colleges and universities dramatically improveoperational efficiencies and student satisfaction. Our patentedCustomer Flow Management (CFM) methodology manages,monitors, and plans the student visit from pre-arrival topost-service. Ranging from single-site systems to multi-sitenetworks, our solutions also capture data at each point ofcontact with a staff member or self-service touch point thatresult in real-time, actionable reporting that helps driveyour operations.Ruffalo Noel Levitz Booth #216Anthony Ropkin6300 S. Syracuse WayCentennial, CO 80111Phone: 800-876-1117www.noellevitz.comWhat would you like to accomplish? Campuses turn to RuffaloNoel Levitz for marketing/recruitment and retentionconsulting. In addition, we offer strategic planning, marketresearch, web strategy, assessment tools, and enrollmenttechnologies. Our services are data-driven and customized toyour goals.Visit www.noellevitz.com or http://blog.noellevitz.com.SCRIP-SAFE Security Products Booth #719Elizabeth Wright136 Commerce Blvd.Loveland OH 45140Phone: 800-736-7319E-mail: ewright@scrip-safe.comwww.scrip-safe.comFounded in 1989, SCRIP-SAFE Security Products, Inc. hasbeen a leader in document security solutions for highereducation for over 25 years. Serving over 2,500 institutions,we’re the largest supplier of transcript security paper in thecountry. Over 1,000 colleges and universities also depend onSCRIP-SAFE for their diploma needs—whether it’s throughin-house printing with Diplomas on Demand or full-servicefulfillment with Diplomas on Demand Elite. SCRIP-SAFE—keeping your documents secure.110

SEAtS Software Booth #925Nadine Walsh111 Main StreetBray Wicklow RO1IrelandPhone: 01 2866126E-mail: marketing@seatssoftware.comwww.seatssoftware.comSEAtS Software is the global provider of student successsoftware, services, and solutions for universities, colleges,and schools. SEAtS will showcase their software, whichsupports and optimizes student engagement, attendance,regulatory compliance, financial aid, and student retentionprocesses across campus. Attendees will be shown howSEAtS connects to existing campus systems to create aUnified Student Perspective and Early Warning System,delivering the best outcome for every student.SIGNiX Booth #915Shawn White1203 Carter StreetChattanooga, TN 37402Phone: 423-305-7081E-mail: swhite@signix.comwww.signix.comThere are a lot of tools out there to help you get documentssigned online, but not all of them meet the needs of highlyregulated industries. SIGNiX’s electronic signature softwarehelps you get your documents signed online, while focusing onsecurity and legality so you don’t have to. With SIGNiX, yourteachers, students, and their parents can sign documents onany device with an Internet connection. There’s no app toinstall and nothing to download. Learn more at signix.comSmartCatalog Booth #822Anne Valentine217 Commercial StreetPortland, ME 04101Phone: 207-774-4769E-mail: contact@academiccatalog.comwww.academiccatalog.comSmartCatalog IQ is today’s solution for managing catalogs,curriculum changes, syllabi, course outlines and transfercredit evaluations. IQ delivers customized workflows, webforms, permissions, and searchable online catalogs. Itintegrates with student information systems using APIs forround-trip course updating. IQ is easy to use for basic editorswhile providing advanced tools for project managers oncampus. Call or e-mail today to set up a freeonline demonstration.SpanTran Evaluation Services Booth #924Agron Matoshi450 7th Ave.Suite 1004New York, NY 10123Phone: 646-475-2575www.spantran.comA member of NACES and a standard-bearer in the field ofinternational education, SpanTran Evaluation Services providescredential evaluations, and translations, and verificationservices. With over thirty years of experience, SpanTran’sevaluations are trusted by academic institutions, professionallicensing boards, and employers. Offices are located inHouston, TX, and New York, NY. Learn more atSpanTran.com.StraighterLine Booth #207Christine Saba1201 S. Sharp StreetSuite 110Baltimore, MD 21230Phone: 443-842-5824E-mail: csaba@straighterline.comStraighterLine helps students reach their full potential byputting them on a straighter line towards the degree of theirchoice, the career of their dreams, and the life they’ve alwayswanted—on their budget and on their schedule.Susan Leigh Consulting Booth #215Stephen Gray3632 Boyce AvenueLos Angeles, CA 90039Phone: 323-407-6327E-mail: susanleighconsulting@gmail.comsusanleighconsulting.comSusan Leigh Consulting helps re-envision customer service toimprove student success, recruitment, and retention. SLCtrains both frontline staff and managers in techniques forservice excellence, student services integration, and businessprocess redesign. Re-Envision Training: Customer ServiceCertification, which is presented in national workshops or aton-campus sessions, empowers staff as a SEM team toimprove the student experience to better match yourinstitutional brand and enrollment services vision.EXHIBITORS AND CONTACTS101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 111

EXHIBITORS AND CONTACTSThe Award Group Booth #923Jamie George132 Nassau Street11th FloorNew York, NY 10038Phone: 212-473-7000E-mail: jgeorge@theawardgroup.comwww.theawardgroup.comThe Award Group’s Ames and Rollinson calligraphic divisionhas created a unique way to fulfill your graduation diplomas.iDiploma is an online program that allows graduates toclaim their diploma framed, instead of having to order a frameafter receiving their diploma. Its easy online administration ofdiploma fulfillment can also produce revenue for yourorganization from diploma frame sales. Make it easy forgraduates to celebrate success, inspire pride, and motivatefuture achievement.Three Rivers Systems Inc Booth #708Molly Eifert174 Clarkson RoadSuite 200Chesterfield, MO 63006Phone: 636-386-8616E-mail: mollye@threeriverssystems.comwww.threeriverssystems.com/Three Rivers Systems, Inc. is a privately-held, independentprovider of enterprise resource planning (ERP) softwarefocused solely on higher education. Its ERP solution, CAMSEnterprise, manages the entire student lifecycle—admissions,registration, billing, financial aid, student services, fundraising,fiscal management, human resources, and payroll—andeliminates the expense and hassle of managing piecedtogether systems that result in duplicated effortand information.Tribal Booth #514Steve HopeVision House, Hesslewood Office ParkHessle HU13 0PDUnited KingdomPhone: +44 7867 506335E-mail: steve.hope@tribalgroup.comwww.tribalgroup.comTribal helps colleges and universities stay ahead in acompetitive global marketplace by developing high qualitytechnology systems and robust analytics. Our flagship productSITS: Vision manages student administrative processes, frominitial enquiry through to graduation and beyond. It acts as thecentral point of information on students and their journey.Tribal is a global provider of products and services to theinternational education, training, and learning markets.U.S. News Academic Insights Booth #812Taylor Suggs1050 Thomas Jefferson Street, NWWashington. DC 20007Phone: 202-955-2116E-mail: tsuggs@usnews.comai.usnews.comBuilt specifically for institutions, Academic Insights is the bestbenchmarking tool available in higher education. AcademicInsights provides schools the ability to quickly analyze theirrelative position to other institutions based on single datapoints or ranking criteria. Peer group creation can begenerated based on manual school selection or by rankingcohort. Through a variety of visualizations, the platform clearlyshows how your institution compares to others over time.University Business Booth #720Joyce Kacin488 Main AvenueNorwalk, CT 06851Phone: 203-663-0100www.universitybusiness.comUniversity Business is the leading provider of business andmanagement solutions for higher education administrators attwo-and-four year colleges and universities nationwide.University Business also produces the annual UBTechConference, where higher education leaders combinevisionary thinking with practical solutions.Visual Schedule Builder Booth #213Alan Weeks1155 W René-Lévesque BlvdSuite 2500Montreal QC H3B 2K4CanadaPhone: 514-813-2257E-mail: alanw@vsbuilder.comvsbuilder.comAt VSB we’ve spent countless hours at dozens of institutionsacross Canada and the U.S. studying the course registrationprocess. We’ve worked with academic advisors, students, andorientation staff to bring order to the complexity of studentscheduling. Our patent-pending design vastly simplifies theprocess of registration by providing an interface whereby auser can view, sort, and filter possible schedule combinations,and register in a single action.112

Wiley Booth #321Diana Kuhiwczak1415 W 22nd StreetSuite 500Oak Brook, IL 60523Phone: 630-590-2736E-mail: elise.povejsil@deltak-innovation.comwileyedsolutions.com/Wiley Ed Solutions uniquely understands the process ofdesigning and implementing innovative learning experiencesand comprehensive solutions that address today’s highereducation challenges. Through trusted collaborativerelationships, we provide content, technology, services, andinsights that support our education partners to achieveimproved institutional performance and help learners toachieve their goals. For more information go towww.wileyedsolutions.com.Workday, Inc. Booth #314Sales6230 Stoneridge Mall RoadPleasanton, CA 94588Phone: 877-967-5329E-mail: sales@workday.comwww.workday.com/Workday is a leading provider of enterprise cloud applicationsfor finance and human resources. Founded in 2005, Workdaydelivers financial management, human capital management,and analytics applications designed for the world’s largestcompanies, educational institutions, and governmentagencies. Hundreds of organizations, ranging from mediumsizedbusinesses to Fortune 50 enterprises, haveselected Workday.Xap Corporation Booth #814Matt Stevenson100 Corporate PointeSuite 100Culver City, CA 90230Phone: 424-750-3915E-mail: mstevenson@xap.comwww.xap.comXAP is an industry leader in providing students and adultswith online tools to explore careers and discover, plan, andapply to colleges and universities. XAP’s products are used bythousands of K-12 institutions and colleges and universities inthe United States and Canada.ZAP Solutions Booth #832Dan Gbur127 Anderson StreetSuite 106Pittsburgh, PA 15212Phone: 412-697-2065E-mail: info@zapsolutions.comwww.paperlessadmissions.comAMP is a fully-customizable, web-based, role-basedadmissions management and decision support softwareapplication designed specifically to meet the complexdemands of higher education institutions and to manage thestudent lifecycle from prospect to alumni. Turn complex datainto robust admissions intelligence with access to year-overyearreporting, monitoring, and data analysis to choose thecandidates who are the very best fit for your program.EXHIBITORS AND CONTACTSWorld Education Services Booth #815Desiree AnsariBowling Green StationPO Box 5087New York, NY 10274Phone: 212-219-7330E-mail: support@wes.orgwww.wes.orgWorld Education Services (WES) is a not-for-profit organizationspecializing in international credential verification andevaluation. WES provides accurate and reliable evaluationsthat help more than 2,000 academic institutions makeprompt, well-informed decisions regarding admission,placement, and/or transfer credit for students who holdacademic credentials earned outside the U.S.101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 113

Achievement ProductsCollegeSource, Inc Booth #520Jostens Booth #714Metrologo Booth #834Micah’s Printing Booth #816SCRIP-SAFE Security Products Booth #719The Award Group Booth #923Three Rivers Systems Inc Booth #708Xap Corporation Booth #814Administrative Services and SoftwareAACRAO Consulting Booth #702Ellucian Booth #525Enrollment Rx Booth #209Infosilem Booth #309Jenzabar Booth #328Laserfiche Booth #919National Student Clearinghouse Booth #308OnBase by Hyland Booth #624Perceptive Software Booth #210Qmatic Booth #907Qnomy Booth #927Susan Leigh Consulting Booth #215Tribal Booth #514Workday, Inc Booth #314Admissions/Recruiting Software Productsand ServicesAACRAO Consulting Booth #702Cambridge International Examinations Booth #622Campus Management Booth #526Chegg Enrollment Services Booth #307CollegeSource, Inc Booth #520DecisionDesk Booth #811DIGARC Booth #414EducationDynamics StudentAcquisition Solutions Booth #926Ellucian Booth #525Enrollment Rx Booth #209ETS - Educational Testing Service Booth #208Jenzabar Booth #328Jonesville Paper Tube Corporation Booth #819Liaison International Booth #808OnBase by Hyland Booth #624Parchment Booth #508Qmatic Booth #907Ruffalo Noel Levitz Booth #216SIGNiX Booth #915Susan Leigh Consulting Booth #215Tribal Booth #514Wiley Booth #321Workday, Inc Booth #314Xap Corporation Booth #814ZAP Solutions Booth #832Alumni/Development SoftwareEnrollment Rx Booth #209Jenzabar Booth #328Ruffalo Noel Levitz Booth #216Browser-Based Document ManagementDocFinity Booth #426Laserfiche Booth #919OnBase by Hyland Booth #624Parchment Booth #508SIGNiX Booth #915Career GuidanceACT Booth #315AdviseStream Booth #922Army Recruiting Booth #220China Higher Education Student Booth #809Xap Corporation Booth #814Curriculum Information SystemsDIGARC Booth #414Governet Booth #205Leepfrog Booth #320SmartCatalog Booth #822Workday, Inc Booth #314Degree Audit SoftwareCollegeSource, Inc Booth #520Ellucian Booth #525Degree/Education VerificationChina Higher Education Student Booth #809Educational Credential Evaluators Booth #217EducationDynamics StudentAcquisition Solutions Booth #926IERF International EducationResearch Foundation Booth #319National Student Clearinghouse Booth #308SpanTran Evaluation Services Booth #924DiplomasChina Higher Education Student Booth #809Jostens Booth #714Micah’s Printing Booth #816Paradigm Booth #219Parchment Booth #508SCRIP-SAFE Security Products Booth #719The Award Group Booth #923Distance LearningNazarbayev University Booth #928StraighterLine Booth #207Three Rivers Systems Inc Booth #708Wiley Booth #321101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 115EXHIBITORS PRODUCTS AND SERVICES

EXHIBITORS PRODUCTS AND SERVICESEducational MaterialsACT Booth #315Cambridge International Examinations Booth #622Educational Credential Evaluators Booth #217ETS - Educational Testing Service Booth #208IERF International EducationResearch Foundation Booth #319Metrologo Booth #834Pearson Booth #214Susan Leigh Consulting Booth #215U.S. News Academic Insights Booth #812Electronic Admissions ApplicationsChina Higher Education Student Booth #809Enrollment Rx Booth #209SIGNiX Booth #915Tribal Booth #514Electronic Data ConversionCredentials eScrip-Safe Booth #226Electronic Data Interchange (EDI)Credentials eScrip-Safe Booth #226English as a Second LanguageCaMLA Booth #828ETS - Educational Testing Service Booth #208Enrollment Management Services & SoftwareAACRAO Consulting Booth #702ACT Booth #315Campus Management Booth #526Chegg Enrollment Services Booth #307China Higher Education Student Booth #809College Scheduler, LLC Booth #413CollegeSource, Inc Booth #520DecisionDesk Booth #811DocFinity Booth #426EducationDynamics StudentAcquisition Solutions Booth #926Ellucian Booth #525Enrollment Rx Booth #209Jenzabar Booth #328Liaison International Booth #808Metrologo Booth #834National Student Clearinghouse Booth #308OnBase by Hyland Booth #624Perceptive Software Booth #210Qmatic Booth #907Qnomy Booth #927Ruffalo Noel Levitz Booth #216SEAtS Software Booth #925SIGNiX Booth #915SmartCatalog Booth #822Susan Leigh Consulting Booth #215Tribal Booth #514Wiley Booth #321Workday, Inc Booth #314ZAP Solutions Booth #832Financial Aid Services and SoftwareAACRAO Consulting Booth #702Campus Management Booth #526Jenzabar Booth #328National Student Clearinghouse Booth #308OnBase by Hyland Booth #624Perceptive Software Booth #210Qmatic Booth #907Qnomy Booth #927Ruffalo Noel Levitz Booth #216SEAtS Software Booth #925SIGNiX Booth #915Three Rivers Systems Inc Booth #708Tribal Booth #514Financial Reporting – AP, GL, BudgetingEllucian Booth #525Workday, Inc Booth #314Foreign Credential EvaluationChina Higher Education Student Booth #809Educational Credential Evaluators Booth #217Educational Perspectives, nfp Booth #323IERF International EducationResearch Foundation Booth #319SEAtS Software Booth #925SpanTran Evaluation Services Booth #924World Education Services Booth #815Fundraising SoftwareCampus Management Booth #526Enrollment Rx Booth #209Jenzabar Booth #328SIGNiX Booth #915Three Rivers Systems Inc Booth #708Graduation Supplies and ServicesGradImages Booth #428Jostens Booth #714Lifetouch Special Events Booth #327Metrologo Booth #834Micah’s Printing Booth #816SCRIP-SAFE Security Products Booth #719The Award Group Booth #923116

ImagingDocFinity Booth #426Laserfiche Booth #919OnBase by Hyland Booth #624Perceptive Software Booth #210Information Services and SoftwareAd Astra Information Systems, LLC Booth #710EMS Software Booth #913Higher Education Publications, Inc Booth #810Jenzabar Booth #328Laserfiche Booth #919Perceptive Software Booth #210Qmatic Booth #907SEAtS Software Booth #925SmartCatalog Booth #822Three Rivers Systems Inc Booth #708Tribal Booth #514Visual Schedule Builder Booth #213International Credential EvaluationAACRAO IES Booths #301, 302Association of InternationalCredential Evaluators (AICE) Booth #909Chegg Enrollment Services Booth #307China Higher Education Student Booth #809Educational Credential Evaluators Booth #217Educational Perspectives, nfp Booth #323IERF International EducationResearch Foundation Booth #319SpanTran Evaluation Services Booth #924World Education Services Booth #815International Recruiting ServicesAACRAO Consulting Booth #702BookWear Booth #316Chegg Enrollment Services Booth #307China Higher Education Student Booth #809ETS - Educational Testing Service Booth #208Metrologo Booth #834SmartCatalog Booth #822World Education Services Booth #815Internet ServicesMetrologo Booth #834Marketing / PublicityBookWear Booth #316Cambridge International Examinations Booth #622Chegg Enrollment Services Booth #307DIGARC Booth #414EducationDynamics StudentAcquisition Solutions Booth #926Jonesville Paper Tube Corporation Booth #819Leepfrog Booth #320Metrologo Booth #834Qnomy Booth #927Ruffalo Noel Levitz Booth #216SCRIP-SAFE Security Products Booth #719SmartCatalog Booth #822StraighterLine Booth #207U.S. News Academic Insights Booth #812Online ApplicationsDIGARC Booth #414Enrollment Rx Booth #209Higher Education Publications, Inc Booth #810National Student Clearinghouse Booth #308Perceptive Software Booth #210Qnomy Booth #927SIGNiX Booth #915StraighterLine Booth #207U.S. News Academic Insights Booth #812Visual Schedule Builder Booth #213Publications and Publishing ServicesBookWear Booth #316Cambridge International Examinations Booth #622DIGARC Booth #414Educational Credential Evaluators Booth #217Higher Education Publications, Inc Booth #810Leepfrog Booth #320Micah’s Printing Booth #816SCRIP-SAFE Security Products Booth #719SmartCatalog Booth #822University Business Booth #720Records Management Services,Support and SoftwareAACRAO Consulting Booth #702Credentials eScrip-Safe Booth #226DocFinity Booth #426EducationDynamics StudentAcquisition Solutions Booth #926Laserfiche Booth #919Leepfrog Booth #320National Student Clearinghouse Booth #308OnBase by Hyland Booth #624Perceptive Software Booth #210Qmatic Booth #907SEAtS Software Booth #925SIGNiX Booth #915Tribal Booth #514Registration Services and SoftwareAACRAO Consulting Booth #702College Scheduler, LLC Booth #413DocFinity Booth #426EXHIBITORS PRODUCTS AND SERVICES101 ST ANNUAL MEETING • Driving Student Success Initiatives in Higher Education 117

EXHIBITORS PRODUCTS AND SERVICESEMS Software Booth #913Infosilem Booth #309Jenzabar Booth #328Metrologo Booth #834National Student Clearinghouse Booth #308OnBase by Hyland Booth #624Perceptive Software Booth #210Qmatic Booth #907Qnomy Booth #927SIGNiX Booth #915SmartCatalog Booth #822Susan Leigh Consulting Booth #215Visual Schedule Builder Booth #213Wiley Booth #321Scanning Software, Equipment and ServicesDocFinity Booth #426OnBase by Hyland Booth #624Scheduling/Events Management SoftwareAd Astra Information Systems, LLC Booth #710AdviseStream Booth #922EMS Software Booth #913Enrollment Rx Booth #209Infosilem Booth #309Leepfrog Booth #320Qnomy Booth #927SEAtS Software Booth #925Visual Schedule Builder Booth #213Security DocumentsMicah’s Printing Booth #816SCRIP-SAFE Security Products Booth #719SIGNiX Booth #915Student Enrollment Status Supporting ServicesACT Booth #315EducationDynamics StudentAcquisition Solutions Booth #926National Student Clearinghouse Booth #308SEAtS Software Booth #925Workday, Inc Booth #314ZAP Solutions Booth #832Student Information Access/KiosksAdviseStream Booth #922Qmatic Booth #907Qnomy Booth #927Student RecruitmentAACRAO Consulting Booth #702ACT Booth #315Army Recruiting Booth #220BookWear Booth #316Chegg Enrollment Services Booth #307CollegeSource, Inc Booth #520EducationDynamics StudentAcquisition Solutions Booth #926Ellucian Booth #525Enrollment Rx Booth #209ETS - Educational Testing Service Booth #208Jenzabar Booth #328Ruffalo Noel Levitz Booth #216SmartCatalog Booth #822StraighterLine Booth #207Susan Leigh Consulting Booth #215Tribal Booth #514Wiley Booth #321Workday, Inc Booth #314Student TrackingAd Astra Information Systems, LLC Booth #710AdviseStream Booth #922Enrollment Rx Booth #209National Student Clearinghouse Booth #308Qnomy Booth #927SEAtS Software Booth #925Tribal Booth #514Workday, Inc Booth #314SurveysQnomy Booth #927Ruffalo Noel Levitz Booth #216Tribal Booth #514Testing ServicesACT Booth #315Army Recruiting Booth #220DSST Credit by Exam Program/Prometric Booth #807ETS - Educational Testing Service Booth #208Transcript Ordering ServicesChina Higher Education Student Booth #809Credentials eScrip-Safe Booth #226National Student Clearinghouse Booth #308Parchment Booth #508Transfer Credit Evaluation SoftwareCollegeSource, Inc Booth #520OnBase by Hyland Booth #624Perceptive Software Booth #210SmartCatalog Booth #822Web Hosting and DevelopmentDIGARC Booth #414Metrologo Booth #834Ruffalo Noel Levitz Booth #216118

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A COLLEGE ~ EASTERN CENTER FOR ARTS AND TECHNOLOGY ~ EASTERN CONNECTICUT STATE UNIVERSITY ~ EASTERN FLORIDA STATE COLLEGE ~ EASTERN GATEWAY COMMUNITY COLLEGE ~ EASTERN IDAHO TECHNICAL COLLEGE ~ EASITY ~ EASTERN IOWA COMMUNITY COLLEGE DISTRICT ~ EASTERN KENTUCKY UNIVERSITY ~ EASTERN MAINE COMMUNITY COLLEGE ~ EASTERN MENNONITE UNIVERSITY ~ EASTERN MICHIGAN UNIVERSITY ~ EASTERN NAZARENE COLLEGEUNIVERSITY ~ EASTERN OKLAHOMA STATE COLLEGE ~ EASTERN OREGON UNIVERSITY ~ EASTERN SHORE COMMUNITY COLLEGE ~ EASTERN UNIVERSITY ~ EASTERN VIRGINIA MEDICAL SCHOOL ~ EASTERN WASHINGTON UNIVERSITY ~ EASGE ~ EASTFIELD COLLEGE-DALLAS COMMUNITY COLLEGE DISTRICT ~ ECKERD COLLEGE ~ ECPI UNIVERSITY ~ EDGECOMBE COMMUNITY COLLEGE ~ EDGEWOOD COLLEGE ~ EDINBORO UNIVERSITY OF PENNSYLVANIA ~ EDISON STATE COMMDS COMMUNITY COLLEGE ~ EDWARD WATERS COLLEGE ~ EL CAMINO COLLEGE ~ EL CENTRO COLLEGE-DALLAS COMMUNITY COLLEGE DISTRICT ~ EL PASO COMMUNITY COLLEGE ~ ELGIN COMMUNITY COLLEGE ~ ELIZABETH CITY STATE UNETHTOWN 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~ HARRISON COLLEGE ~ HARRIS-STOWE STATE UNIVERSITY ~ HARTNELL COLLEGE ~ HARTWICK COLLEGE ~ HARVARD UNIVERSITY ~ HARVEY MUDD COLLEGE ~ HARFORD COLLEGE ~ HAWAII COMMUNITY COLLEGE ~ HAWAII PACIFIC UNIVERSITY ~ HAWKEYE COMMUNITY COLLEGE ~ HAYWOOD COMMUNITY COLLEGE ~ HAZARD COMMUNITY 1 pm, COLLEGE Room ~ HAZLETON 321 AREA VO-TECH SCHOOL ~ HEADLINES ATOLOGY ~ HEALD COLLEGE-SAN FRANCISCO ~ HEARTLAND COMMUNITY COLLEGE ~ HEIDELBERG UNIVERSITY ~ HELENA COLLEGE UNIVERSITY OF MONTANA ~ HENDERSON COMMUNITY COLLEGE ~ HENDERSON STATE UNIVERSITY ~ HENDPIN TECHNICAL COLLEGE ~ HENRY FORD COLLEGE ~ HERITAGE UNIVERSITY ~ HERZING UNIVERSITY-MADISON ~ HESSTON COLLEGE ~ HIBBING COMMUNITY COLLEGE ~ HIGH POINT UNIVERSITY ~ HIGHLAND COMMUNITY COLLEGE ~ HIGHLINEGE ~ HILBERT COLLEGE ~ HILL COLLEGE ~ HILLSBOROUGH COMMUNITY COLLEGE ~ HINDS COMMUNITY COLLEGE ~ HIRAM COLLEGE ~ HIWASSEE COLLEGE ~ HOBART & WILLIAM SMITH COLLEGES ~ HOCKING TECHNICAL COLLEGE ~ HODGESRA UNIVERSITY ~ HOLLINS UNIVERSITY ~ HOLMES COMMUNITY 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UNIVERSITY ~ METROPOLITAN COLLEGE OF NEW YORK ~ METROPOLITAN COMMUNITY COLLEGE ~ MEUNIVERSITY ~ METROPOLITAN STATE 8 UNIVERSITY am, Room OF DENVER 329 ~ MGH INSTITUTE OF HEALTH PROFESSIONS ~ MIAMI DADE COLLEGE ~ MIAMI INTERNATIONAL UNIVERSITY OF ART & DESIGN ~ MIAMI UNIVERSITY ~ MICHIGAN STATE UNIVERSITYUNIVERSITY COLLEGE OF LAW ~ MICHIGAN TECHNOLOGICAL UNIVERSITY ~ MID AMERICA CHRISTIAN UNIVERSITY ~ MID MICHIGAN COMMUNITY COLLEGE ~ MID PLAINS COMMUNITY COLLEGE ~ MIDAMERICA NAZARENE UNIVERSITY ~ MID-ATSITY ~ MIDDLE GEORGIA STATE COLLEGE ~ MIDDLE TENNESSEE STATE UNIVERSITY ~ MIDDLEBURY COLLEGE ~ MIDDLESEX COMMUNITY COLLEGE ~ MIDDLESEX COUNTY COLLEGE ~ MIDLAND COLLEGE ~ MIDLAND UNIVERSITY ~ MIDLANDS TAs your trusted nonprofit partner, the NationalGE ~ MID-SOUTH COMMUNITY COLLEGE ~ MID-STATE TECHNICAL COLLEGE ~ MIDWAY COLLEGE ~ MIDWESTERN STATE UNIVERSITY ~ MIDWESTERN UNIVERSITY ~ MIFFLIN-JUNIATA CAREER & TECHNOLOGY CENTER ~ MILDRED ELLEY SCHOOLCOMMUNITY COLLEGE ~ MILLERSVILLE UNIVERSITY OF PENNSYLVANIA ~ MILLIGAN COLLEGE ~ MILLIKIN UNIVERSITY ~ MILLS COLLEGE ~ MILLSAPS COLLEGE ~ MILWAUKEE AREA TECH COLLEGE ~ MILWAUKEE INSTITUTE OF ART & DESIGN ~Student Clearinghouse is solely focused onL OF ENGINEERING ~ MINERAL AREA COLLEGE ~ MINNEAPOLIS COLLEGE OF ART AND DESIGN ~ MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE ~ MINNESOTA SCHOOL OF BUSINESS ~ MINNESOTA SCHOOL OF COSMETOLOGY ~ MINNGE, SOUTHEAST TECHNICAL ~ MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE ~ MINNESOTA STATE UNIVERSITY MOORHEAD ~ MINNESOTA STATE UNIVERSITY-MANKATO ~ MINNESOTA WEST COMMUNITY & TECH COLLEGE-GRANITour mission of service delivery to educationSITY ~ MIRACOSTA COLLEGE ~ MISERICORDIA UNIVERSITY ~ MISSION COLLEGE ~ MISSISSIPPI COLLEGE ~ MISSISSIPPI DELTA COMMUNITY COLLEGE ~ MISSISSIPPI GULF COAST COMMUNITY COLLEGE-PERKINSTON ~ MISSISSIPPI STATE UNIVERSSITY FOR WOMEN ~ MISSISSIPPI VALLEY STATE UNIVERSITY ~ MISSOURI BAPTIST UNIVERSITY ~ MISSOURI COLLEGE ~ MISSOURI SOUTHERN STATE UNIVERSITY ~ MISSOURI 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