Patient Safety Curriculum Module 8: Methods for Measuring ...

Culture• “Safety culture” refers to the shared attitudes, beliefs, values,and assumptions that underlie how people perceive and acton safety issues within their organization• The culture of an organization may be a major asset incontinuous safety improvement or, conversely, a majorobstacle to any meaningful change• Safety culture is a new concept in health care and can bedifficult to assess and change• We know that how people think in an organization – theirvalues, assumptions, and beliefs – has the potential toinfluence how they behave when delivering services29NPSF Professional Learning Series