Origin STAIRCASING Booklet v5:Layout 1 - Pelorous

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Our Service PromiseCommunicating with you• We aim to provide an excellent service forall of our customers• If you’re not happy with any aspect of ourservice, please let us know and we’ll try toput it right. We have a complaints’ formwhich we can send you if you want to putyour complaint in writing• We welcome your comments - good orbad - as a way of letting us know what weare doing right or wrong. This helps usimprove our service to you. Our detailedservice promise is available on request.Our Performance StandardsWe aim to:• answer your telephone calls within20 seconds• reply to your letters within tenworking days• give you a decision on whether yourapplication has been accepted withinfive working days• respond to telephone messages within24 hours. (This is due to the fact our SalesOfficers are often out of the office atviewings and may not be able to answeryour call immediately)We have an equal opportunities policyand do not treat any applicant forShared Ownership less favourablybecause of their race, colour, gender,disability or marital status.Buying your homeWe promise to:• explain the whole process to you clearlybefore you buy your new home;• provide you with a free financial interviewand access to mortgage advisors; and• guide you through every step of buyingyour home.We ask you to:• go to all presentations and appointmentswe have invited you to;• be honest about your financialcircumstances; and• contact us regularly throughoutthe process.Your home is at risk if you fail to keep up payments on any mortgage, rent or other loan securedon it. Please make sure you can afford the repayments before you take out a mortgage.12
For more information call 0800 068 8990sales@originhousing.org.ukwww.originsales.co.uk
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Origin STAIRCASING Booklet v5:Layout 1 - Pelorous

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