Annual Report 2011.pdf - DSA website

ANNUAL REPORT 2011

ContentsChoice, inclusion and achievement 1Who we are 2Chairman’s report 3CEO report 4Employee representative committee 5Highlights of the year 6Employment awards 8DSA and the community 10Major donors 11Review of activities 12Senior leadership team 16Board of directors 18Corporate governance 20Concise Financial Report 22Disability Services Australia Limited is a company limited byguarantee duly registered under the Corporations Act 2001and holding NSW authority to fundraise CFN 12222.Registered office 76 Harley CrescentCondell Park NSW 2200ABN 35 002 507 655Banker Commonwealth BankSolicitor JP O’NeillAuditor Grant Thornton Audit Pty LtdChartered AccountantsWebsite www.dsa.org.auEmail corporateoffice@dsa.org.auPhone (02) 9791 6599Fax (02) 9796 3101Annual General MeetingThe Annual General Meeting will be held at76 Harley Crescent Condell Parkon 24th November 2011 at 2 pm.QualityISO 9001Quality DisabilityISO 9001 SupportDSSDisabilitySupportDSS

urposeTo enhance the lives of people with a disability.Our purposeOur visionChoice. Inclusion. Achievement.alues• We put people first • We are one team • We are all accountableOur core values• We strive to always do it better • We are inspired by challenges• We make ethical and sustainable decisionsDisability Services Australia ANNUAL REPORT 2011 1

Who we are$10,000$5,000$02007 2008 2009 2010 2011METS$255 $337 $785 $1,027 $1,204Open Employment$1,481 $1,817 $1,976 $2,035 $2,496Business Services$3,017 $3,220 $3,712 $4,212 $4,680Disability Services Australia (DSA) is one ofCommunity • Support provided Services prevocational $14,612 $17,080 training $17,650 and work $19,746 experience $22,645Australia’s largest and most respected not-forprofitMETS Open opportunities Employment for 70 Business young Services people transitioning Community from Supportorganisations providing community supportand employment services for more than 2,000people with a disability each year.•school to employmentDelivered training for more than 600 people in nationallyaccredited disability and children’s services qualifications.Our purpose is to enhance the lives of people with a disabilityand our vision is to maximise opportunities for people with adisability to experience choice, inclusion and achievement.From our beginnings in a rented workshop in 1956,employing seven people with a disability, we have grown tobecome a leader in the disability field. We are a professionaland flexible organisation that has been able to adapt tochanging political and economic circumstances. We focus onmeeting individual needs and achieving positive outcomes.We enhance the lives of people with a disabilityDSA is committed to a person centred approach. We providea wide range of skills development, accommodation,training and employment solutions which support peoplewith a disability to achieve their goals and live their ownindependent and successful lives.In the past 12 months we have:• supported 115 people in a range of accommodationsettings including in-home support where the personstill lives with their family or others, shared support in agroup home environment and individual support wherethe person lives independently in the community• provided socially inclusive day options programs,both centre-based and individual community basedfor 343 people• delivered behavioural intervention and consultancyservices for 396 people with a disability through ourSpecialist Intervention ServiceDSA has strong relationships with both the Federal and StateGovernments.At the state level we receive funding from Ageing, DisabilityIncome (000’s )and Home Care, Department of Family and Community$40,000 Services NSW (ADHC) and from the Department of$35,000 Education and Communities (DEC). At the federal level we$30,000 receive funding from the Department of Families, Housing,$25,000Community Services and Indigenous Affairs (FaHCSIA) andthe Department of Education, Employment and Workplace$20,000Relations (DEEWR).$15,000DSA is committed to quality, continuous improvement and$10,000excellence in everything we do. DSA first gained International$5,000Quality Standard certification in 1994. Today our Quality$0system is 2007 certified to 2008 ISO9001:2008 2009 and reflects 2010 best 2011 practice.Income We employ $27,800 approximately $30,743 425 $31,015 dedicated $33,280 and committed $37,976staff across more than 50 service locations. We also employmore than 500 people with a disability through DSABusiness Services.Service Users30002500200015001000• employed 580 people with a disability in our 4 BusinessServices sites to carry out a range of manufacturing,packaging and assembly work• supported 795 people through 121 Employment,assisting jobseekers to find and maintain a job in theopen employment market50002007 2008 2009 2010 2011Day Options Business Services TTWLifestyle Support 121 Employment METSSIS2

Chairman’s reporta leading disability service provider and we will continue tofocus in the coming year on the recruitment and retentionof quality staff, our commitment to quality and continuousimprovement and on our advocacy for improved supportand services for people with a disability. In so doing, we willcontinue to rely on a wide range of stakeholders from whomwe have received much support and encouragement. Specialmention must go to both our State and Federal Governmentswhich provide us with significant funding and advice. Welook forward to further developing our relationships withthem in the year ahead.It gives me great pleasure to presentDisability Services Australia’s 2011 AnnualReport to our members, stakeholders andcommunity. Although DSA continued to facechallenges throughout 2010/11, I am pleasedto report we have grown and prospered.For more than 55 years DSA has consistently focused onour purpose to enhance the lives of people with a disability.By meeting this objective and continuing to grow as anorganisation we demonstrate that we are well placed tooperate in today’s complex and ever changing environment.After two years of deficits, we have improved our operationalperformance during the year under review to record asmall surplus. I am particularly pleased that we were ableto increase our revenue by $4.6 million (up 14%), whichenabled us to more than meet the inevitable increases inthe cost of our operations.Your Board of Directors wouldlike to thank each member of the DSA team for what isundoubtedly a significant turnaround. It is the result of theexpertise, hard work and dedication of many people, whomay remain unnamed but not unappreciated.In uncertain times the need for careful corporate governanceis particularly important. The revised Delegations ofAuthority and Responsibility which were developed by DSAmanagement this year was pleasing evidence of a continuingcommitment to ensure that risk is appropriately identifiedand managed throughout DSA. For its part, your Boardestablished a Finance and Risk Management Committeeduring the year to better oversee this essential function.DSA employs many strategies to maintain our position asI would like to acknowledge also the wonderful support wereceive from our many individual donors and organisationalsupporters, whose contributions enable DSA to continueto expand the range of activities and services which weoffer to enhance the lives of the people we support. Theircommitment to our work is inspiring.I gladly recognise as well the important work undertaken onour behalf by our industry body, National Disability Services(NDS) and the critical role it plays in promoting the rightsof people with disabilities. Its active championing of theneed for a national disability insurance scheme to ourgovernments and the wider community through the EveryAustralian Counts campaign has finally elevated disabilityfrom the margins of political debate to the mainstream,with unprecedented bi-partisan support.To my fellow Board members I express my thanks. Inwelcoming Suzanne Becker to the role of Vice-Chair and VikBansal as a director, I would also like to thank and pay tributeto Jane Allen who retired as Vice-Chair and a director inNovember after ten years on our Board. Her dedication andwise counsel will be missed.Finally, and on behalf of all members of your Board, I wouldlike to express appreciation for the commitment and hardwork of the CEO Mark Spurr and the DSA senior leadershipteam, for the wonderful effort of staff and employees of DSAand for the support of all their families.Ken GabbChairmanDisability Services Australia ANNUAL REPORT 2011 3

From the CEOThe 2010/11 reporting year saw DSA return to a surplusafter two years of deficits. Our financial results improvedsignificantly with a surplus of $43k compared to a loss inthe previous year of $892k.Significant factors in the turnaround include growth inservice delivery, higher fundraising income and enhancedperformance in the Business Services and EmploymentServices Divisions. Our Business Services results haveimproved significantly with the implementation of therecommendations of the major strategic review conductedPresenting the Disability Services Australia 2011Annual Report provides an opportunity to reflecton our accomplishments in the past year and totalk about the key challenges we face in what ispossibly the most exciting time of change in theAustralian disability sector.In New South Wales we welcomed the commitment made bythe State Government to a further $2 billion in funding forthe next five years of the Stronger Together II initiative.On a national level, the Every Australian Counts campaignfor the introduction of a National Disability Insurance Scheme(NDIS) continues to build momentum. In August the Councilof Australian Governments (COAG) reached an agreementthat means that governments and the community can nowtake the next step on the road to reforming disability services.The NDIS will transform the way services are funded anddelivered, ensuring people are better supported and enablingthem to have greater choice and control.It is important that this remains on the national agenda andDSA will continue to play its part in promoting the NDIS atevery opportunity. The reform of the sector will likely see ashift to self directed funding and support. DSA is preparingfor this change, consulting with key stakeholders through the‘Moving DSA towards Self-Directed Services’ taskforce.New models of support have allowed us to support morepeople with a disability. Expanding service delivery intonew areas is also a priority and we have been successful intendering to deliver new supported accommodation servicesin Belfield, Cambridge Park, Goulburn, Kemblawarra andLiverpool.last year.We remain committed to developing our people and ourcapability as a disability service provider. We have investedsignificantly in the development of operational capabilitiesacross DSA. The management team has been strengthenedwith the appointment of General Managers in BusinessServices, Employment Services, Communications andFundraising and Human Resources. Information Technologyinfrastructure and systems continue to be developed and our121 Employment and METS teams moved into larger andmore functional premises to meet the expansion oftheir services.We continue to develop our staff capabilities by improvementactivities informed by our Staff Opinion Surveys. Taskforceswere established to explore the future support needs of oursupported employees and also to inform our Person CentredApproach model of Self Directed Support.We are a people organisation supporting people with adisability. The dedication and enthusiasm of our peopleunderpins everything we do. The work we do is rewarding,but at times it can also be challenging. I thank all the staff fortheir outstanding commitment to our purpose of enhancingthe lives of people with a disability and living our values.Please enjoy our Annual Report for 2011, and do not hesitateto contact me if you have any questions or feedback.Mark SpurrChief Executive Officer4

Employee representative committeeEach of DSA’s four Business Services sites hasan Employee Representative Committee (ERC)elected by the employees. The ERC gives allsupported employees an opportunity for two waycommunication with DSA management on:• ideas for improving work practices• ideas for upgrading the skills and commitment levelsof employees, and• general work-related issues of concern.The past year has been one of change with new membersat each site discussing issues and ideas ranging in scopefrom day to day matters such as the type of milk andcoffee available in the lunch room right through to capitalimprovements of the facilities.The Mascot ERC committee welcomed three new membersfollowing elections this year. Chris Hinton, Jarrod Thatcherand Chris Antoun joined John Jarosz and Jan Morley.Matters discussed included the building of shelters in theoutside lunch area and the installation of sliding doors at theentrance of the factory, both of which are now in place.The ERC committee in Braemar welcomed two newmembers this year. Joining existing committee members HarriSeppanen and Ray Kabat were Kevin Westren and AndrewKalnin. Standing down was Rosemary Blandon (retiringat the end of the year) and Phillip Beardmore.Several ideas were raised for discussion around facilitiesin the lunch room as a result of the suggestions box andEmployment Consultant, Ted Rowell, reviewed all theThe Condell Park Employee Representative CommitteeThe Condell Park Committee welcomed new membersTheodora Panagakis and Katie Kouvoutsakis, and newChairperson Brett Foster. Employees expressed enthusiasmabout a number of new interesting jobs available includingCoca-Cola, Alcohol, Colgate and Schwarzkopf gift packs.The new pathway in front of the factory has been completed.This has improved the safety for employees negotiatingthe busy car-park and driveway areas.Looking forward to 2012, the ‘Exploring Future SupportOptions’ project has been discussed with the purpose of theproject clearly explained and participation encouraged.The ERCs and management will continue to work closelytogether to implement any changes required to improvethe working environment for both employees and DSA.Disability Standards with the committee.The Castle Hill ERC welcomed new members Lee Klein,Theresa Lennox, and Wayne Lansdowne. The factory hasa new Bundy card system which is working well. Othermatters raised include new tables and more comfortable“We have remained true to our vision of choice,inclusion, achievement and we can be proud ofwhat we have achieved in 2010/11.”chairs in the factory.Disability Services Australia ANNUAL REPORT 2011 5

82%Highlights of the yearBusiness ServicesFundraisingGovernment FundingOtherOpen employment:• Placed more than 300 people into employment• Opened new service sites in Auburn, Blacktown andMascotSupported employment:• Increased training hours delivered by 84%Income 2011Government Funding 000’s$35,000$30,0006%11%1%• Supported 37 employees in Cert III in Warehouse andStorage OperationsTransition to Work:• Commenced program support in Goulburn andCampbelltown$25,000$20,000$15,000$10,000 Business ServicesFundraising$5,00082%Government FundingOther• Currently supporting 48 people in work experience$02007 2008 2009 2010 2011METS Training Services:and/or part time employment and a further 48 peopleMETS$255 $337 $785 $1,027 $1,204in further educationService Access:Open Employment• Successfully bid for 3 Strategic Skills Programs (SSP)$1,481 $1,817 $1,976 $2,035 $2,496Business Services • Relocated to $3,017 new facilities $3,220 in Glendenning$3,712 $4,212Government Funding 000’s$4,680Community Support Services $14,612 $17,080 $17,650 $19,746 $22,645• Conducted 126 site tours in Business Services and$35,000METS Open Lifestyle Employment support: Business Services Community Supportconducted 114 Interviews$30,000• Successfully tendered for new services in Belfield,• Took an average of 412 telephone calls per monthMETSCambridge $25,000 Park, Kemblawarra, Liverpool and Goulburn• Secured $20,000recurrent funding for 3 Independent LivingDrop-in $15,000Support projects$10,000$5,000Income (000’s )$40,000$02007 2008 2009 2010 2011$35,000$255 $337 $785 $1,027 $1,204Open Employment$30,000$1,481 $1,817 $1,976 $2,035 $2,496Business Services$3,017 $3,220 $3,712 $4,212 $4,680$25,000Community Support Services $14,612 $17,080 $17,650 $19,746 $22,645$20,000METS Open Employment Business Services Community Support$15,000$10,000$5,000Katie is non-verbal and attends DSA’s day program atPicton where she is learning new ways to communicatewith friends, family and the community using technology.$0Income2007$27,8002008$30,7432009$31,0152010$33,2802011$37,976Income (000’s )6$40,000$35,000Service Users$30,000

Day Options:• Secured second year funding for Port Stephens Day program• Push Creative Arts program establishedSpecialist Intervention Services:Income 2011• Commenced contract training in Tasmania• Enhanced access to specialist services for DSA BusinessServices employees1%6%11%Business Services:• Improved management and marketing capability• Substantially improved profitability82%Human Resources:• Conducted an employee opinion survey• Increased training hours by 51% over previous yearFinance Administration and IT:Business Services Government FundingLance participates in a range of community activitiesFundraising with the support of the Other Macarthur Specialist team.His favourite activities include assisting Picton Nurserystaff to cultivate seedlings, accessing the sea pool atWoonoona and flipping sausages on the BBQ.• Continued development of IT infrastructure and systems• Upgraded payroll & associated HR systemsBusiness Improvement:• Company wide ISO9001:2008 recertification• Development of comprehensive Delegationsof Authority & ResponsibilityCommunications and Fundraising:• NDIS Campaign leadership roleGovernment Funding 000’s$35,000$30,000$25,000$20,000$15,000$10,000$5,000• Expanded community engagement program$0METSOpen EmploymentBusiness ServicesCommunity Support Services2007 2008 2009 2010 2011$255 $337 $785 $1,027 $1,204$1,481 $1,817 $1,976 $2,035 $2,496$3,017 $3,220 $3,712 $4,212 $4,680$14,612 $17,080 $17,650 $19,746 $22,645METS Open Employment Business Services Community SupportDisability Services Australia ANNUAL REPORT 2011 7

Employment awardsDSA’s Employee Achievement Awards ceremony is a highlight of the year where theaccomplishments of employees and job seekers are publicly recognised and celebratedwith their colleagues, friends, family members and supporters.In 2010 our special surprise guest was NRL SuperstarBenji Marshall who was a huge hit with the crowd at thespectacular Bankstown Sports Club.David FreyneTTW Student of the YearBenji MarshallThe ongoing support of the Bankstown Sports Club is hugelyappreciated and we thank the Chairman John Murray, hisBoard, CEO John Mackay and the management and staff fortheir commitment to helping us enhance the lives of peoplewith a disability.Open Employee of the YearNominees:Digby Webster, Locklan Lee, David Freyne, Mariam Moussalli,Jeremie Carver, Stephan GaleaAwarded to David FreyneNominees:Simon Leung, Ibrahim Jalloh, Jackson TroutAwarded to Simon LeungSimon entered DSA’s Transition to Work program in 2009with a goal of working in the IT industry. Simon undertooka 6 month work experience placement at SafeModeComputers to increase his skills before completing a courseto assist him with communication in the workplace and aCertificate II in Computer Hardware Assembly and Repair.After a 3 month work experience placement at Mirvac inthe IT Department Simon was offered a position withinthe company! Simon now works part time in Mirvac’s ITdepartment and is also attending TAFE to further his studies.David is a real 121 Employment success story. He has beenemployed by the Office of the Public Guardian as a ClericalOfficer for the past 18 Years. David attends the CourtServices five days a week at the “The Downing Centre”where he is responsible for a wide range of clerical dutiesincluding making up client files, entering incoming mail andfaxes into a database, distributing mail, faxing, photocopying,and filing for the Court Services.Simon Leung8

Each year we also acknowledge the support we receive fromthe employers and businesses who support our endeavoursby providing work for our Business Services and jobopportunities for our job seekers.The 2010 Open Employer of the Year award was won byHappy Home Helpers and the Customer Excellence Awardwas jointly awarded to Cantarella Brothers and MainfreightDistribution Pty Ltd.Left to right: Benji Marshall, John Kane and Mark SpurrBusiness Services Employee of the YearNominees:Jason Campbell, Joshua Cannon, Rodney Harrison, MatthewLawler, Joe Devincenzo, Ron Hagan, Steve Nickou, JanMorley, Clifford Mead, John Kane, Theodora PanagakisAwarded to John KaneJohn is an exceptional member of the DSA team. He is anexcellent Forklift driver and receives numerous complimentsfrom the truck drivers that pickup and deliver products toour Condell Park factory. He takes great pride in his workand is very conscious of safety requirements. Importantly,John is a great team player, always ready to help and share asmile and a joke. His attendance record is excellent; he rarelytakes time off, is always on time and is often one of the lastpeople to leave at the end of the day.Long Service AwardsOur Business Services employees are fundamentalto our success as an organisation and we arepleased each year to be able to recogniseemployees’ length of service milestones. In 2010,the following employees were recognised:Long Service Awards40 years15 yearsJohn RobertsVicki BaulmanPeter BurkittNhau LoungStewart Drury30 yearsCarol MillerWendy RuffJoanne FaddenKay LanaghanColin BowdenGeorge PapadopoulosSam HardwickChi Quan LiewTrudy PeekEric CornwellWarren WhitePeter WatkinsTracey JonesLisa PhillipsGraham HilderSimon DouglasValda LawsonAndrew O’BrienPaul MeyerJohn KaneDisability Services Australia ANNUAL REPORT 2011 9

DSA and the communityThis support allows us to provide an increasing range ofopportunities for people with a disability to participatein the workforce, meet new people, form new friendshipsand contribute to their community.“Ten years ago we supported 1,000 people; today , with thehelp of our community, we support more than 2,000 peopleand operate out of more than 50 locations.”DSA’s employment and community support services areperson centred. They are flexible and value each person asan individual, adapting as their needs and abilities change.Chloe started with DSA’s Transition to Work (TTW) programin Moss Vale last year where she participated in workexperience opportunities and studies at TAFE. TTW is a workreadiness program which equips recent school leavers withskills that will help them to achieve their employment goals.Chloe was offered employment through her work experienceplacement at Extase Hair and Beauty in Narellan and is nowworking as an Apprentice Beauty Therapist.Since January 2011, Chloe has been receiving support fromDSA’s 121 Employment Service and Zeina, from Extase, hasbeen very happy to have Chloe on her team.121 EmploymentAt DSA we work in partnership with each personwe support to achieve the highest possible levelof independence, integration, quality of lifeand community involvement. To do this, we relyon support from the wider communityin a number of ways:• through work experience and employmentopportunities from the business community• through varied and meaningful work from ourbusiness customers• through community support grants from thephilanthropic, corporate and government sectors and• through donations of time, talent and dollars from bothindividuals and organisationshas assisted Extase to access Apprenticeship provider servicesand financial incentives, so that Chloe has the supportavailable to excel in her role.Chloe is happy that she is studying and working -developing a broad range of skills whilst she completes herapprenticeship. Chloe also has peace of mind, knowingher 121 Employment Consultant is available to provideany ‘on the job’ assistance or support Chloe or Extasemay need in the future.“Ten years ago we supported 1,000 people;today , with the help of our community,we support more than 2,000 people andoperate out of more than 50 locations.”10

Major donorsThe range of opportunities we provide for the people we support to make their own choices, be included and experiencethe joys of achievement would not be possible without the support of our many donors and supporters including individuals,companies, the club community and all levels of government.We would like to express our thanks to all our donors. Your commitment to our work is inspiring. We are also sincerely gratefulto everyone who provided goods and pro bono services during the year. We appreciate your generosity and would like to thank:Our individualD FreemanH MihkelsonE TylerOrganisational Supporters:donorsJ AshF BaileyJ BalkindN BartleyA BatterbyI BauschC BrownK BrownJ BucoloJ BurkeC WhiteS CanosaK GabbA GiorlaS GlassonR GoodwinB & S HanrahanM HarveyB HelmP HobsonK HoughtonK HuynhM IdrisA V JarrettP R JenkinsM NgR NicolleM O’NeillP PasupathyR PeelJ K PitmanR G H PrinceC ReadG ReevesP L RichardsonL P RobberdsG RobertsonR RobilliardJ WeingottG WhyteM WhyteR YabsleyMcFaul EstateWeiss EstateBankstown City CouncilBankstown Sports ClubCharity Greeting CardsChester Hill R.S.L. & Bowling ClubCo-operative LtdCity of Sydney CouncilCollegians Rugby League FootballClubDapto Leagues Club LimitedDigital ArmourFraternity ClubGoulburn Soldiers ClubI ChristN JohnB SargentGoulburn Workers ClubP ChumC JonesG Scott-MitchellGoulburn Mulwaree Shire CouncilJ ConollyB CookeNJ CoroneosP CrossJ CunninghamC DaleT DavisV DohanA DunnK DwyerP EdwardsN JonesP S JonesM KimP KleinhansS KramerK LamportMJ & SELawrenceM LawrieB LeeH LunzerI SharpD SmithM J SmithM SmithD SpillaneM SpurrR StewartG StoneA SykesGE SymondsM TangIllawarra Yacht ClubIllawarra Master Builders ClubIntegral/ Origin EnergyMacquarie ITCommunity Building PartnershipProgramNetwork Building SuppliesRooty Hill RSL Club LtdShoeTalkTelstraR EllisH MacraeN TankardWarren Saunders Insurance BrokersP FenechT MahonyC M ThomWingecarribee Shire CouncilK FrancisL MasriD ThompsonWollongong RSL Bowling Club LtdDonors can direct their gifts to support a particular area of our work, or they canallow us to direct their funds to where they are needed most.Disability Services Australia ANNUAL REPORT 2011 11

Review of activitiesDSA Employment is a FaHCSIA funded supportedemployment service which provides ongoing training andsupport to employees with a disability working in BusinessServices.2010/11Activity:• supported 580 Employees across all 4 BusinessServices locations• conducted 650 group and 280 individual training sessions• supported 37 Employees to participate in Cert III inWarehouse and Storage Operations• completed the significant number of Business ServicesWage Assessment Tool (BSWAT) reviews and IndividualEmployment Plans on timeTry Sport funding provides an opportunity to increase physicalactivity with lunchtime Zumba fitness.DSA for Employment121 Employment is federally funded by DEEWR to assistpeople with a disability or mental health issue to find andmaintain regular employment.2010/11Activity:• supported 795 people• placed over 300 people into employment over thepast 12 months• opened new service sites in Auburn, Blacktownand Mascot• underwent a major strategic review• continued improvement in Star RatingsThe year was one of transition with the changes to DESnecessitating changes in management, staff and overallapproach. Progress was made in the major strategies of:• filling and maintaining market share• complying with contract and service standards• redeveloping a marketing to employers strategy• ensuring structure was appropriately resourced• developing a new performance management frameworkIncome was 15% above last year. Overall good strategic,staffing and marketing progress was made. A more securebusiness platform is now in place.• met all Disability Services standards, independentlyverified by external auditorsThe challenge moving forward remains the managementof the transition process for supported employees – fromschool to work, and from work to retirement. We areworking collaboratively to meet the challenges of an ageingworkforce and in the coming year will be exploring futuresupport options with employees, their families and other keystakeholders.Transition to Work is a state funded 2 year work readinessprogram for recent school leavers – the program provides arange of prevocational training and work experience.2010/11Activity:• currently providing work readiness support for 70 youngpeople• commenced program support in 2 new locations,Goulburn and Campbelltown• supporting 48 people in work experience and/or parttime employment• supporting 48 people in further educationA range of strategies were implemented to consolidate andgrow the program including increased marketing to jobseekers and employers, building program flexibility to meetthe needs of specific client groups and planning for futureservice locations.The program growth was 17% on last year.12

DSA for TrainingMETS is a Registered Training Organisation specialisingin delivering flexible training options in Children’s Servicesand Disability Work.2010/11Activity:• 647 current students and 545 enrolments over thepast 12 months• successfully tendered to deliver 3 Strategic SkillsPrograms (SSP)• relocation of the METS team to new facilities inGlendenning• increased marketing to the disability sector resultingin increased student numbersRevenue and student numbers grew by 16% on last year.DSA for Community Support• secured recurrent funding for 3 drop-in support projects• commenced Cambridge Park service• program funding increased by 16% over last yearDay Options deliver a range of programs includingCommunity Participation, Life Choices, Active Ageing,Teen Time and Respite. The service provides:• support to develop and further enhance life skills fromfourteen centres across NSW• individually tailored programs designed with the personat the centre of the planning process• the opportunity to meet new people through activitiesthat have as their underlining principals, social inclusion,the rights of all people and the respect and value of thecultural diversity of the communities in which we live• the option of self management of their funding packageDSA Community Support Services is funded by ADHC(NSW) to support people to reach their potential, theirpersonal goals and aspirations, and to exercise the greatestlevel of self determination through person-centred planning.Lifestyle Services provide support to eligible individualswith a disability who are sharing a house, living on their ownor with their family to gain and maintain daily living skills andmaintain a home and possessions. People are also supportedto access day time activities, develop relationships in thecommunity, maintain relationships with family and friendsand live healthy active lives.Funding for Lifestyle Support can be for shared support- where people with a disability living together share thesupport of qualified and trained staff while at home orengaging in everyday activities or drop-in support for peopleliving independently in the community. New models ofsupport in 2010/11 include Younger People in ResidentialAged Care (YPIRAC), Young People Leaving Care (YPLC).2010/11Activity:• provided support for 115 people• successfully tendered to deliver new services in Belfield,Cambridge Park, Kemblawarra, Liverpool and GoulburnJulie Tanner from the Macarthur Day Options Centre inCampbelltown was recognised for her dedication to workand study in the Disability field when she was awarded theMETS Outstanding Trainee of the Year for 2010. Julie waslater commended as a Finalist in the South WesternSydney Regional Training Awards.Disability Services Australia ANNUAL REPORT 2011 13

Review of activitiesDSA for Community Support (continued)2010/11Activity:• supported 343 people from 14 different centres• established the Push Creative Arts program• increased community interaction opportunitiesand involvement• completed up-grade of several centresSpecialist Intervention Services: Our Psychologists areexperienced and highly skilled in delivering individualisedintervention services to assist people to learn skills to dealpositively with life experiences and situations. DSA is also aregistered Medicare provider of these services. We specialisein intervention and consultancy services for people with adisability who have behaviours causing concern and supporttheir families, and the support staff working with the person.2010/11Activity:DSA for BusinessBusiness Services: DSA Business Services providesmeaningful employment opportunities through qualityand sustainable business services.2010/11Activity:• new and improved management and marketingcapabilities• significantly improved profitability• staff up-skilling and developmentThe division benefited from the infusion of new managementand marketing capabilities and a comprehensive strategicreview. Although still in deficit, the result was a pleasingimprovement of 40% on last year. Overall an excellent resultand promising capability and strategy has been built forthe future.• provided services to 396 people• commenced contract training in Tasmania• enhanced access to specialist services for DSA BusinessServices employeesDSA for Corporate AccountabilityHuman Resources: supports DSA’s strategic and operationalplans; attracting and retaining the best talent available bymaintaining an ethical and best practice workplace culturethrough leading edge HR policies and practices.2010/11Activity:• conducted an employee opinion survey in which morethan 65% of the workforce responded• improved employee rewards and recognition• increased training hours by 51% over last yearFinance Administration and IT: provides quality sharedservices to the business.2010/11Activity:• restructured the delivery of Information Technology• upgraded data lines and equipmentPUSH Creative Arts team performance at the ParramattaRiverside Theatre for the 2010 International Day of Peoplewith A Disability celebrations.• upgraded payroll & associated HR softwareSignificant development of DSA’s Information Technologyplatform was achieved including a new, more robust14

DSA members and parents showing their support for the Every Australian Counts campaign for change in the disability sector.server hosting environment, improved data and telephoniccommunications and major software development.This resulted in enhanced overall user satisfaction.The appointment of a senior Information Technologyand Systems Manager in October 2010 was the catalystfor rapid systems improvement.Business Improvement: provides an effective internalaudit programme, improvement initiatives and processimprovements.2010/11Activity:• developed and introduced new Delegations of Authority& ResponsibilityCommunications and Fundraising:2010/11Activity:• NDIS Campaign leadership role• improved fundraising income• commenced social media program• expanded community engagement programThe significant progress action was the developmentof the Stakeholder strategy and subsequent sign off byManagement and Board. Overall good operational outcomesand strategic capability set up for the future.• awarded triennial ISO9001:2008 recertification for allsites and HACCP (Hazard and Critical Control Point)at the Mascot site• carried out HACCP process reviews & staff training“We are inspired by the challenges arisingfrom the most exciting period of changein the Australian disability sector.”• commenced ‘Quality of Service Delivery’ auditsDisability Services Australia ANNUAL REPORT 2011 15

Senior leadership teamChief Executive OfficerMark Spurr joined DSA in May 2010. Mark has more thantwenty five years of corporate leadership experience withcompanies including Davis Consolidated Industries, GoodmanFielder, Meat and Livestock Australia and The Smith Family.Mark also has extensive international experience havingworked in Brazil, USA and Mexico.His qualifications include Bachelor Business Studies, FellowAustralian Institute of Company Directors, Fellow Instituteof Corporate Managers, Secretaries and Administratorsand Associate Australian Society of Certified PracticingAccountants.Chief Financial OfficerFrank Levin joined DSA as Director Finance, Administrationand IT in February 2009 after a lengthy career across a varietyof industry sectors. Frank held key senior financial positionsin companies as diverse as Green’s Foods, Westpac (MerchantBank), Wako Kwikform, Westfield and Lend Lease. He isa Chartered Accountant and a member of the AustralianInstitute of Chartered Accountants.General Manager, Community Support Services andBusiness ImprovementCatherine Dickson joined DSA as Manager, Disability SupportServices in 1994 and has 22 years experience in the sectorat a management level.Catherine is a current invited member of both the NSWNDS Accommodation Sub Committee and the NSW NDSSocial Participation Sub committee. She is also a NSWState representative for the National NDS AccommodationCommittee. Catherine has also been a Service ProviderRepresentative on the NSW Community ParticipationStakeholders Reference Group.Pictured Left to right: Catherine Dickson, Gordon Wilkins, Jo-Anne Reeves,General Manager Human ResourcesGordon Wilkins has had a long and successful career inboth the Public and Private sectors holding senior HR rolesin Telstra, Unisys and Coles Myer. Gordon transitioned intothe Not-For-Profit sector in 2007. Prior to joining DSA in May2011, Gordon worked at The Smith Family as Head of Peopleand Culture. Gordon holds tertiary qualifications in HumanResources, Psychology and Education.General Manager Employment ServicesLouise Mooney has worked in the welfare sector for morethan 20 years and joined DSA’s Community Support Servicesin 2003. Louise worked in a variety of roles in Day Options,Transition to Work and Lifestyle before moving to VocationalServices in 2007 as the manager of DSA Employment. Prior16

Mark Spurr, Darrell O’Loughlin, Rick Paine-Bell, Louise Mooney and Frank Levinto joining DSA Louise worked for 12 years with the HomeCare Service of NSW. Louise has a Bachelor of Arts (WelfareStudies) and a Masters in Social Administration.General Manager Business ServicesDarrell O’Loughlin welcomed a move to the Not-For-Profitsector when he joined DSA in September 2010. With acareer spanning more than three decades and with 22years dedicated to Visy Global Industries, Darrell has heldnumerous senior management and business consulting roles.General Manager Communications and FundraisingJo-Anne Reeves has more than 20 years experience incommunications, fundraising and public relations. PriorFundraising Manager at Vision Australia. Jo-Anne hasa wealth of experience in consulting and working inorganisations such as the NSW Breast Cancer Institute,University of NSW Foundation and the Children’sHospital Foundation.General Manager METSRick Paine-Bell has 18 years experience in the Not-For-Profitsector and joined METS in 1994 as a Vocational Trainer. Hemoved into the role of Training and Development Manager,managing both the Open Employment Services team andthe Registered Training Organisation (RTO) function. In 2006,when METS joined forces with DSA, Rick moved into the roleof METS Manager.to joining DSA in August 2011, Jo-Anne was NationalDisability Services Australia ANNUAL REPORT 2011 17

Board of directorsChairmanKen Gabb• Director for threeyears• A member ofNSW Parliamentfor ten years andheld several senioradvisory andmanagerial positionswithin government• Previously heldposition of CEOof the Office ofthe ProtectiveCommissioner andOffice of the PublicGuardian• Extensive legal career• Member ofNomination andRemunerationCommitteeVice Chair (appointed24th February 2011)Suzanne Becker• Director for fouryears• Graduate and postgraduatestudiesin disaster welfaremanagement, socialpolicy and socialplanning• Member ofAustralian Instituteof CompanyDirectors andAustralian Institute ofManagement• Has worked asa consultant, anacademic, in localgovernment andnon-governmentorganisations• Currently CEO ofLifestart Co-operativeLtd, a children’sdisability service anda Board member ofAccessible ArtsTreasurerKevin Delbridge• Director for eightyears• Fellow of theInstitute ofCharteredAccountants• Thirty yearsaccounting andmanagementexperience incommerce andpublic practice• Adviser to a broadrange of businessand professionalclients• Chairman of theAudit CommitteeDirectorDirectorKevin BrownKeith Heron• Director for twenty • Director for twentyone yearssix years• Justice of the Peace • Nineteen yearsmanagerial• Forty four yearsexperience in theexperience in thehealth insuranceBanking and Financeindustryindustry• Extensive experience• Extensive communityin governmentnetworks, bothrelationshipsbusiness andpersonal• Strong focus onhuman rights and• Parent of a personoutcomes for servicewith a disabilityusers• Member of• Family of a personthe Investmentwith a disabilityCommittee,Member of the RiskCommitteeAttendance at 2010-11 Board MeetingsKen Gabb11of 11 meetingsJane Allen3 of 4 meetingsSuzanne Becker 9 of 11 meetings• Member of theAudit Committee,Member of RiskCommittee, Memberof Board Nominationand RemunerationCommitteeKevin DelbridgeKevin BrownKeith HeronBruce SargentTom LeahyVik BansalMark Spurr9 of 11 meetings10 of 11 meetings8 of 11 meetings10 of 11 meetings7 of 11 meetings3 of 3 meetings11 of 11 meetings18

DirectorBruce Sargent• Director for eighteenyears• Retired schoolprincipal• Fellow of theAustralian College ofEducation• Strong advocate forensuring outcomesfor service users andvaluable contributorto training anddevelopment plans• Member of the AuditCommitteeDirectorThomas (Tom) Leahy• Director since 29thJuly 2010• Diploma inMarketing• Twenty five yearsexperience in theinsurance industryincluding severalsenior managementroles• Consulting andsenior managementroles in a broadrange of companiesin Australia andoverseas• Active member ofBoystown for twentyseven years• Member of the RiskCommittee, Memberof the InvestmentCommittee, Memberof Board Nominationand RemunerationCommitteeDirectorVik Bansal• Director since 28thApril 2011• Presently President,Asia Pacific for USlisted multinationalValmont Industries• Holds multipleexecutive boardpositions in Australia,China, India and SEAsia• Previously held seniorleadership positionswith OneSteel andEaton Corporation• Electrical Engineerwith MBA• Fellow of AustralianInstitute of CompanyDirectors• Member ofthe InvestmentCommittee,Member of the RiskCommitteeVice Chair (retired30th November 2010)Jane Allen• Director for ten years• Twenty years seniormanagementexperience in health,aged care andeducation sectors,including not forprofit, private forprofit and publicsector environments• Tertiary qualificationsin businessmanagement,rehabilitationcounselling,occupationalhealth and safety,management andnursing• Graduate andmember of theAustralian Institute ofCompany DirectorsCompany Secretaryand Chief ExecutiveOfficer Mark SpurrExtensive corporateleadership experiencein the IndustrialProducts, FoodManufacture,AgriculturalCommodities andNot for Profit sectorswith organisationsincluding DavisConsolidatedIndustries, GoodmanFielder Limited,Meat and LivestockAustralia and TheSmith Family.Bachelor of BusinessStudies, Fellowof the AustralianInstitute of CompanyDirectors and theInstitute of CorporateManagers, Secretariesand Administrators,Associate ofAustralian Society ofCertified PracticingAccountantsDisability Services Australia ANNUAL REPORT 2011 19

Corporate governanceEthical StandardsThe Board conforms to the highest ethical standards andrecognises the need for Directors and employees to observethe highest standards of corporate, business and serviceprovider ethics when engaged in activities on behalf ofDisability Services Australia.Under the Constitution the Directors have developed aBoard Charter, Code of Conduct and Delegations ofAuthority and Responsibility.AccountabilityDisability Services Australia is accountable to its members,employees, service users, families of service users, donors andsupporters. Disability Services Australia is also accountableto Ageing, Disability and Home Care, an agency of the NSWDepartment of Family and Community Services, the FederalDepartment of Education, Employment and WorkplaceRelations, and the Federal Department of Families, Housing,Community Services and Indigenous Affairs. All our servicesconform to the NSW and Commonwealth Disability ServicesStandards. These standards have been incorporated intoour Quality Management System which is accredited tointernational standard ISO9001:2008.As a registered charity, Disability Services Australia also worksto requirements under the Charitable Fundraising Act 1991and Lotteries and Art Unions Act 1901.Board of DirectorsThe Honorary Board of Directors is made up of betweenseven and nine Directors, and includes the Chairman, ViceChair and Treasurer.The Directors are elected by the members and to be eligiblefor nomination must be a financial member of the companybut not an employee.Policies and procedures relating to the appointment andretirement of Directors are detailed in the company’sConstitution.All Board Members are non-executive Directors and act in avoluntary capacity. Directors are not entitled to, nor do theyreceive remuneration from the company.Board Sub-CommitteesThe Board has a Nomination and Remuneration Committeeand a Finance and Risk Management Committee. There arethree sub-committees of the Finance and Risk Committee.They are the Risk Committee, the Investment Committeeand the Audit Committee.Company Policies and Quality ManagementThe company has policies and procedures for each divisionwhich aim to ensure assets are used to achieve the company’spurpose and are protected from loss, damage, theft andfraud. They also aim to ensure the company remainsfinancially viable.The policies and procedures meet the requirements of theISO9001:2008 Quality Assurance System and both theState and Federal Disability Service Standards. The Boardis required to review them at least annually. The BusinessImprovement Manager provides support to all areas onquality management and manages audits of the company’sprocesses. All managers are responsible for quality assurancein their areas and staff and employees form an integral partin this process by implementing policies and procedures.Corporate Social ResponsibilityDSA is committed to behaving ethically and to growing thebusiness while at the same time having regard to the qualityof life of its staff, employees and service users, their families,the local community and society at large. This is embodied inour core value: ‘We make ethical and sustainable decisions’.Although DSA is a provider of services rather than products,we acknowledge that during the conduct of our operationswe do make use of natural and man-made resources.DSA appreciates the environmental benefits of reducingthe consumption of these resources and continually seeksalternative options and makes use of recycling initiativeswherever they may be practical. We are committed tominimising the impact our business has on the environment,and ‘we strive to always do it better’.Pictured right: Dean Horiszmy-Plummer and Robert (Bob) Hallattend DSA’s Macarthur Day Options centre in Campbelltown.Bob and Dean went to school together but lost contactwhen they left. About 2 years ago Bob started attending theMacarthur centre and was overjoyed to be reunited with hisold school mate Dean.20

Concise Financial Reportfor the year ended 30 June 2011Directors’ report 23Discussion and analysis of the financial statements 24Statement of comprehensive income 25Statement of financial position 26Statement of changes in equity 27Statement of cash flows 28Notes to the concise financial report 29Directors’ declaration 30Independent auditor’s report 3122

Directors’ reportYour Directors present their report on the company forthe financial year ended 30 June 2011.Operating resultsThe profit of the consolidated group after providing forincome tax amounted to $43,000 (2010: loss of $892,000).The operating result for 2010 included an impairment ofFixed Assets of $736,000.Review of operationsThe consolidated group’s revenue from the rendering ofBusiness Services of $4,089,000 (2010: $4,017,000) was2% higher than the year ended 30 June 2010. Governmentfunding (excluding capital subsidies) increased by 15% to$31,025,000 (2010: $27,020,000), mainly in employmentservices and community access and day options services.Principal activitiesThe principal activities of the consolidated group during thefinancial year were:• the provision of vocational and community supportservices for people with a disability; and• the provision of accredited training in Disability,Community and Children’s Services.There were no significant changes in the nature of theprincipal activities during the financial year.The consolidated group’s short term objectives include;• offering opportunities for choice, inclusion andachievement for people with a disability through a personcentred approach; and• to continue to be recognised as a disability service ofchoice, growing with diversity and strength.Our strategies include:Expanding services in the disability sector and extending tothe youth, children’s and aged care sectors and improvingsustainability by increasing marketing and InformationTechnology capabilities.The consolidated group’s long term objective is to fulfil ourpurpose of enhancing the lives of people with a disability by:• providing relevant services and opportunities toparticipate in meaningful work and whole of life activities;and• maintaining relationships with stakeholders to maximisesocial inclusion and community involvement.The following strategies have been implemented to achievethis objective:• as an Employer of Choice, attract and retain quality staffwho are committed to supporting people with a disabilitywithin a caring, professional and enabling culture;• commitment to quality, continuous improvement andexcellence in enhancing the lives of the people withwhom the organisation is involved;• work in partnership with a range of community andbusiness stakeholders to ensure that our activities remainviable, sustainable and relevant; and• proactive involvement in the disability and communityservices sectors, and scanning the environment to ensurethat future programs meet the changing needs of peoplewith a disability, customers, clients and students.Significant changes in state of affairsNo significant changes in the consolidated group’s state ofaffairs occurred during the financial year.After balance date eventsNo matters or circumstances have arisen since the end of thefinancial year which significantly affected or may significantlyaffect the consolidated group’s operations, the results ofthose operations, or its state of affairs in future financialyears.Rounding of amountsThe company is an entity to which ASIC Class Order 98/100applies and, accordingly, amounts in the financial statementsand directors’ report have been rounded to the nearestthousand dollars.Auditor’s independence declarationA copy of the auditor’s independence declaration as requiredunder section 307C of the Corporations Act 2001 is set outon page 6 of the full financial report.Signed in accordance with a resolution of the Board ofDirectors:K GabbDirectorDated this 29th day of September 2011Disability Services Australia LimitedCONCISE FINANCIAL REPORT FOR THE YEAR ENDED 30 JUNE 2011 23

Discussion and analysis of the financial statementsInformation on Disability Services Australia LimitedConcise Financial ReportThe concise financial report is an extract from the fullfinancial report for the year ended 30 June 2011. Thefinancial statements and disclosures in the concise financialreport have been derived from the 2011 Financial Report ofDisability Services Australia Limited and its Controlled Entity.A copy of the full financial report and auditor’s report will besent to any member, free of charge, upon request.The discussion and analysis is provided to assist members inunderstanding the concise financial report.Statement of comprehensive incomeThe consolidated profit after income tax for the year is$43,000 compared to a loss of $892,000 for 2010. Thisimprovement is mainly due to Government operationalsubsidies increasing by $4,005,000. Operating expensesincreased by $3,804,000 mainly due to increasedemployment costs to service the new tenders won.Statement of financial positionTotal assets increased by $1,985,000 to $26,455,000. Theincrease was mainly attributable to the following:• Cash and cash equivalents increased by $1,176,000;• Property, Plant and Equipment increased by $1,003,000;Total liabilities increased by $950,000. This was mainly dueto an increase of $487,000 in Trade and other payables, a$193,000 increase in provision for employee benefits and anincrease of $270,000 in funds received in advance.Statement of cash flowsThe group experienced an increase in operating cash flowsthrough increased government subsidies such that cashand cash equivalents at the end of the year increased by$1,176,000 to $12,326,000.24

Statement of comprehensive incomeFor the year ended 30 June 2011Consolidated GroupNotes 2011 2010$’000 $’000Sales revenue 2 4,089 4,017Cost of sales (4,527) (4,570)Gross loss (438) (553)Government subsidies 2 31,025 27,020Other revenue 2 2,803 2,241Other income 2 59 2Employee expenses (23,970) (20,526)Marketing expenses (166) (108)Occupancy expenses (2,760) (2,712)Administration expenses (6,008) (5,144)Finance costs (17) (14)Other expenses (485) (1,098)Surplus/(deficit) before income tax 43 (892)Income tax expense – –Surplus/(deficit) for the year 43 (892)Other comprehensive income:Net gain/(loss) on revaluation of Investments 52 143Net gain/(loss) on sale of Investments 24 75Revaluation of land and buildings 916 –Other comprehensive income for the year 992 218Total comprehensive income for the year 1,035 (674)The accompanying notes form part of this concise report.Disability Services Australia LimitedCONCISE FINANCIAL REPORT FOR THE YEAR ENDED 30 JUNE 2011 25

Statement of financial positionAs at 30 June 2011Consolidated Group2011 2010$’000 $’000Current assetsCash and cash equivalents 12,326 11,150Trade and other receivables 710 928Inventories 97 87Other current assets 261 202Total current assets 13,394 12,367Non-current assetsFinancial assets 2,915 2,859Property, plant and equipment 9,927 8,924Intangible assets 219 320Total non-current assets 13,061 12,103Total assets 26,455 24,470Current liabilitiesTrade and other payables 2,617 2,130Short-term provisions 2,676 2,484Other current liabilities 4,098 3,828Total current liabilities 9,391 8,442Non-current liabilitiesLong-term provisions 497 496Total non-current liabilities 497 496Total liabilities 9,888 8,938Net assets 16,567 15,532EquityAsset revaluation reserve 1,723 1,060Asset realisation reserve 48 -Retained earnings 14,796 14,472Total equity 16,567 15,532The accompanying notes form part of this concise report.26

Statement of changes in equityFor the year ended 30 June 2011Asset Revaluation Asset Realisation Retained TotalReserve Reserve Earnings$’000 $’000 $’000 $’000Balance at 1 July 2009 842 – 15,364 16,206Deficit for the year – – (892) (892)Total other comprehensive income for the year 218 – – 218Balance at 30 June 2010 1,060 – 14,472 15,532Surplus for the year – – 43 43Total other comprehensive income for the year 52 24 – 76Transfer between opening retained earningsand reserves for adoption of AASB9 (305) 24 281 –Revaluation of Land & Buildings 916 – – 916Balance at 30 June 2011 1,723 48 14,796 16,567The accompanying notes form part of this concise report.Disability Services Australia LimitedCONCISE FINANCIAL REPORT FOR THE YEAR ENDED 30 JUNE 2011 27

Statement of cash flowsFor the year 30 June 2011Consolidated Group2011 2010$’000 $’000Cash flows from operating activitiesReceipts from customers 41,260 36,137Payments to suppliers and employees (39,621) (33,706)Interest received 687 489Finance costs (17) (14)Net cash provided by operating activities 2,309 2,906Cash flows from investing activitiesProceeds from sale of property, plant and equipment 69 51Payment for property, plant and equipment (1,218) (554)Payment for capitalised software (4) (6)Proceeds from investments (in shares) 70 535Payment for investments (in shares) (50) (631)Net cash used in investing activities (1,133) (605)Net increase in cash and cash equivalents held 1,176 2,301Cash and cash equivalents at beginning of financial year 11,150 8,849Cash and cash equivalents at end of financial year 12,326 11,150The accompanying notes form part of this concise report.28

Directors declarationThe directors of the company declare that the concise financial report of Disability Services Australia Limited and Controlled Entityfor the financial year ended 30 June 2011, as set out on pages 25 to 29:abcomplies with Accounting Standard AASB 1039: Concise Financial Reports; andis an extract from the full financial report for the year ended 30 June 2011 and has been derived from and is consistentwith the full financial report of Disability Services Australia Limited and controlled entity.This declaration is made in accordance with a resolution of the Board of Directors.K GabbDirectorDated this 29th day of September 201130

Grant Thornton Audit Pty LtdACN 130 913 594Level 17, 383 Kent StreetGrantSydney Thornton Audit Pty LtdACN 130NSW913 5942000Locked Bag Q800QVBLevelPost17, 383OfficeKent StreetSydneySydneyNSWNSW12302000Locked Bag Q800TQVB+61Post2 8297Office2400FSydney+61 2 9299NSW44451230E info.nsw@au.gt.comWT +61www.grantthornton.com.au2 8297 2400F +61 2 9299 4445E info.nsw@au.gt.comW www.grantthornton.com.au Grant Thornton Australia Limited is a member firm within Grant Thornton International Ltd. Grant Thornton International Ltd and the member firms are not a worldwide partnership. Grant Thornton Australia Limited, togetherwith its subsidiaries and related entities, delivers its services independently in Australia.Liability limited by a scheme approved under Professional Standards LegislationGrant Thornton Australia Limited is a member firm within Grant Thornton International Ltd. Grant Thornton International Ltd and the member firms are not a worldwide partnership. Grant Thornton Australia Limited, togetherwith its subsidiaries and related entities, delivers its services independently in Australia. 13Liability limited by a scheme approved under Professional Standards Legislation13Disability Services Australia LimitedCONCISE FINANCIAL REPORT FOR THE YEAR ENDED 30 JUNE 2011 31

Our history1956 A group of parents who had sons and daughters with disabilities formed a charitablesociety called Aid Retarded Persons NSW to provide employment for people withdisabilities who had limited work opportunities.1958 Aid Retarded Persons opened a workshop at Camperdown with seven employeesworking on very basic tasks.1982 The organisation renamed itself Amaroo Industries Limited, a company limited bythe guarantee of its members. Amaroo had factories at Redfern and Condell Parkemploying a total of 200 people.1986 Amforce – Labour Solutions was established to take employees out to customer’spremises to work.1992 Amaroo Support Service started with 10 employees and supported 14 service users.1994 Amaroo gained funding to establish 121 Employment to assist people withintellectual and psychiatric disabilities find and keep mainstream employment.Amaroo achieved quality certification to Australian Standard AS3902 (nowrecognised as ISO9001:2008).1995 Amaroo Industries changed its name to Disability Services Australia to better reflectthe growing range of services.2002 Established a Specialist Intervention Service to provide support to people withcomplex and challenging behaviours.2006 Acquired the Registered Training Organisation, Macquarie Employment TrainingServices (METS).2010 Opened new day options centres in Blacktown and Picton.2011 Opened new offices in Blacktown and Auburn to meet the increasing demand forservices. DSA now encompasses four factories, three regional Community SupportServices offices, four regional Employment Services offices, multiple day programsand supported accommodation services, and over 950 staff and employees.

Are you willing to help us make adifference?There are many ways to show your support for Disability ServicesAustralia.If you’d like more information on how you can help us enhance thelives of people with a disability simply complete and return this formand we’ll be in touch.Please send me information on:o Leaving a bequest in my willo Using my professional skills to helpo Making a monthly donationo Fundraising in my community or companyMy Name:My Address:Email:Daytime Phone Number:Mobile Number:I’d like to make a donation of $____________ to help the work ofDisability Services Australia.o I enclose a cheque made payable to Disability Services Australiao Please debit my credit cardCard Type o Visa o Mastercard o American ExpressCard NumberName on cardExpiry DateSignatureThank you for your supportComplete and return this form to:Communications and FundraisingDisability Services AustraliaPO Box 287Condell Park NSW 2200T: 1300 372 782F: 02 9796 3101E: fundraising@dsa.org.au

Are you willing to helpus make a difference?Our coverRobert and Mitchell (right) infront of their interpretationof Brett Whiteley’s AlmostOnce sculpture at MacarthurDay Options.