New Client Pack Front page for Intranet - Shaw Stockbroking

Shaw Account Opening Form1. Client Account Name (“The Client”)Client Name Title Mr Ms Mrs Miss Dr Other (specify) ____________________________SurnameDate of BirthGiven NamesDriver’s Licence No.Joint Client Name Title Mr Ms Mrs Miss Dr Other (specify) ____________________________SurnameDate of BirthCompany NameGiven NamesDriver’s Licence No.ABN/ACNDirector/Sole DirectorDirector/Secretary2. Account Designation for Superannuation Funds, Family Trusts or MinorsIf your account is intended to be operated on behalf of a superannuation fund, family trust, person under the age of 18 or as atrustee, please give the name of the entity here as an account designation. The word “Trust” cannot be included.3. Client DetailsTelephone NumbersPlease tick yourpreferred contact numberHomeFacsimile( )( )WorkMobile( )( )Email AddressRegistration AddressStatePostcodePostal/Street AddressIf same as RegistrationAddress, write “as above” State Postcode4. Payment InstructionsRefer explanations opposite. If neither option is selected below, settlement will then take place by cheques.Please select ONE option from the following:The Clients requests Shaw to settle all transactions through a Cash Management Account andCompleted CMA application form enclosedORRequires details of the Shaw CMA providersORThe Client instructs Shaw to directly deposit credit payments due to the Client in the account nominated below.Name of Financial InstitutionBank State Branch (BSB)Account NameAccount NumberPage 3

You, by ticking the appropriate box:a. Agree to the terms and conditions of the Shaw Client Agreement as set out on pages 9 to 11.b. Wish to become broker sponsored by Shaw using the CHESS system and agree to act in accordance with the termsand conditions on pages 12 to 14. If you do not wish to be broker sponsored please tick this boxc. Instruct Shaw and its representatives to dispatch electronically any confirmation to the Client by email and/or facsimiletransmission to the email address(es) or facsimile number(s) listed in Section 3 of this Account Opening Form.Indicate one onlyEmail AddressFacsimile NumberIf you wish the confirmations to be sent elsewhere than listed in Section 3, please indicate below:d. Agree to the terms and conditions for Shaw Online on pages 15 and 16 and wish to register.My/our 8 to 10 character password ise. Please contact me about Shaw’s Portfolio Administration Service.Do you wish a Third Party to transact on your behalf (see clause 3, Shaw Client Agreement page 9)Yes (Please complete this section) No (Please proceed to 7)Name of Person(s) or Australian Financial Services Licence (AFSL) holder authorised to give instructions on behalf of the Client:AFSL holder and its authorised representativesORIndividual authority given to:Title Title Mr Ms Mrs Miss Dr Other (specify) ____________________________Specimen signatureFull Nameof Third PartyTitle Title Mr Ms Mrs Miss Dr Other (specify) ____________________________Specimen signatureFull Nameof Third PartyExecuted on theSIGNED BY THE CLIENTday ofyearIndividual or Joint Account Holder 1 Joint Account Holder 2 Joint Account Holder 3DirectorPlease print name(s) of above signatoriesDirector/Company SecretarySole Director/Company SecretaryNote: When signed under Power of Attorney, the attorney states that they have not received a notice of revocation. SHAW needs an originally certified copy of thePower of Attorney.V 20070117Page 4

Shaw Financial Services GuideAbout this Financial Services Guide (“FSG”)This FSG provides you with the key information about the services Shaw Stockbroking Limited (“Shaw”) and itsAdvisors offer to help you decide whether to use those services. This FSG is current as at 17 January 2007.This FSG also includes information about:• the specific services offered by Shaw and its Advisors under Shaw’s Australian Financial Services Licence;• how to buy or sell shares, other listed securities and financial products using Shaw;• some of the risks involved in buying or selling financial products;• the commission and other benefits that may be paid to Shaw, your Advisor and other relevant persons; and• how complaints against Shaw and your Advisor are dealt with.About ShawShaw’s Australian Business Number (“ABN”) is 24 003 221 583.Shaw is a participant of the Australian Stock Exchange Ltd (“ASX”), AustralianClearing House Pty Ltd and ASX Settlement and Transfer Corporation PtyLtd. Shaw holds an Australian Financial Services Licence No. 236048 (“AFSLicence”). As a holder of an AFS Licence, Shaw is required to comply withthe provisions of the Corporations Act 2001 which are administered by theAustralian Securities and Investments Commission (“ASIC”).Under its AFS Licence, Shaw is authorised to undertake the following activities:Types of financial servicesProvide financial product adviceDeal in a financial product(issue, apply for, acquire, vary ordispose of financial products on behalfof another)Deal in a financial product(apply for, acquire, vary or disposeof financial products on behalf ofanother)Deal in a financial product(underwriting an issue of securitiesor interests in registered managedinvestment schemes)Provide a custodial or depositoryserviceTypes of financial productsDeposit and Payment Products– Basic Deposit ProductsDeposit and Payment Products– Non-basic Deposit ProductsDerivativesManaged Investment Schemes,including Investor Directed PortfolioServices (“IDPS”)SecuritiesSuperannuationMiscellaneous Financial Products,limited to managed investmentwarrantsDerivativesDeposit and Payment Products– Basic Deposit ProductsDeposit and Payment Products– Non-basic Deposit ProductsDerivativesManaged Investment Schemes,including IDPSSecuritiesSuperannuationMiscellaneous Financial Products,limited to managed investmentwarrantsManaged Investment Schemes(registered or unregistered)SecuritiesOperate a Custodial or DepositoryService that is not an IDPSWhat services does Shaw provide?Shaw’s AFS Licence enables it to provide a range of broking and adviceservices including the following:• buying and selling shares or securities listed on the ASX including initialpublic offerings, placements and other corporate actions;• dealing in derivatives including exchange traded options and warrants;• dealing in international equities and options;• dealing in bank bills, debentures and bonds;• cash management accounts;• dealing in managed funds;• managed discretionary accounts operated on your behalfby Shaw;• investment strategies for self managed superannuation funds. Shaw’ssuperannuation accredited Advisors can provide financial product advice forself managed superannuation funds. All such funds are required to have aformal investment strategy. It is the responsibility of the trustees of the fundto ensure that the investment portfolio is within the benchmarks set out inthe investment strategy. Shaw’s accredited Advisors can assist the trusteeto implement the investment strategy;• a portfolio administration service which provides quarterly capital gains taxreports, portfolio valuations, income reports and sector analysis;• a nominee company service under which shares are held in trust on yourbehalf. The name of the nominee company that provides this service isMcNeil Nominees Pty Ltd. The company is an authorised representative ofShaw;• margin lending; and• online information services.Your AdvisorYour Advisor is an authorised representative of Shaw and is authorised toprovide you with some or all of the above services. Details of your Advisor areincluded with this FSG. If you do not have an Advisor, please contact Shawso that we may introduce you to an Advisor to assist you with your personalcircumstances.If you already own shares or other financial products, your Advisor can reviewyour portfolio and help you decide whether the financial products you holdare still appropriate having regard to your personal circumstances. If you donot already own shares or other financial products, your Advisor can help youdesign a portfolio to suit your personal circumstances.Your Advisor can provide you with either personal advice or general advice asrequired:• Personal advice is advice that takes into account one or more of yourobjectives, financial situation and needs (“your personal circumstances”).You should immediately notify your Advisor if your personal circumstanceschange. Each time you receive any personal advice, you will be asked toconfirm whether your personal circumstances have changed. It is importantto realise that your Advisor can only make recommendations based onthe information provided by you. Without all the necessary information, theadvice given may not be appropriate for your personal circumstances.Page 5

Shaw Financial Services GuideContinued• General advice is advice that does not take into account your personalcircumstances. Before acting on any general advice, you must consider theappropriateness of the advice in light of your personal circumstances. Shawstrongly recommends that you obtain a copy of and consider the ProductDisclosure Statement (if any) for the relevant product before making anydecision.Please note that your Advisor can not provide any taxation advice. However,your Advisor can work in conjunction with your tax advisors to help youachieve your financial objectives.Research servicesYour Advisor can provide you with research reports and other informationissued by Shaw’s research department. Some of the reports issued by theresearch department include:• comprehensive company reports analysing nearly 200 ASX stocks,including financials, valuations and recommendations;• daily morning comments and opinions;• specialist reports on dividends, reporting dates and income securities;• company profiles on over 200 ASX stocks;• bi-monthly research bulletins; and• Shaw View – the latest Shaw analyst recommendations on breaking news.You should bear in mind that these reports are prepared for multipledistribution and contain information and opinions of a general nature. Theymay not necessarily be suitable for or take into consideration your personalcircumstances. You should always consult your Advisor before acting on anyresearch report.Online information servicesShaw’s website contains a wide range of information to assist you makeinvestment decisions. This information includes:• access to Shaw’s extensive research library;• graphical representations of your CHESS holdings;• cash balances in your cash management account;• transaction history;• confirmations online and via email;• comprehensive records of each equity trade you have made through us;• 20 minute delayed ASX prices, quotes, announcements, company profilesand historical prices; and• 40 customisable watch lists and Paritech charting package to compareASX listed stocks.How do I access these services?To access the services offered by Shaw you should enter into a clientagreement relevant to the particular service. If you are a new client thenShaw’s equities client agreement and the other client agreements for optionsand warrants are available from your Advisor, or online from Shaw’s websitewww.egoli.com.au. You should read the terms of any client agreementcarefully. If you have any questions about any client agreement, you shouldseek independent legal advice. Please note that your Advisor cannot give youlegal advice.Buying and selling sharesDetailed below is some general information you will need to consider if you wishto buy and sell shares, options, other listed securities and financial products.Placing your orderYou can give your Advisor instructions to buy or sell securities and financialproducts in person, by telephone, facsimile, post or email. Please note thatinstructions sent by facsimile, post or email will not be deemed to be receiveduntil your Advisor has confirmed receipt. It is essential that you provide yourAdvisor with clear instructions. Shaw will process your order(s) in accordancewith the ASX Market Rules.Processing your orderMost orders are processed shortly after receipt, however there is noguarantee that your order will be processed within any given time period.The time taken to process your order will depend upon a number of factors,including your price instructions, the state of the market and the number ofsecurities to be traded. Your Advisor will tell you if there are any unexpecteddelays in processing your order. Once your order is processed, Shaw willissue a confirmation detailing the transaction undertaken to buy or sellsecurities. Shaw, its associates and their respective officers and employeesmay have a pecuniary or other interest in any financial products and earnfees from dealing in any financial products as outlined in this FSG. Shaw’sallocation policy is in accordance with the ASX Market Rules.Settlement (Shares and Options)The ASX Market Rules require share transactions to be settled on the thirdbusiness day after the transaction was undertaken. In industry terms this iscalled “T+3”. Option transactions are required to be settled on the followingbusiness day after the transaction was undertaken. In industry terms this iscalled “T+1”.The T+3 and T+1 obligations do not provide much time for you to organisepayment for the transaction. Delays in postage affecting both your receipt ofthe confirmation and Shaw’s receipt of your cheque can easily run to morethan 3 days. If settlement is delayed, “fail fees” or “late fees” may be payable.The means of calculation of these fees is explained in this FSG under theheading “Other Fees and Charges”.The payment for any securities transaction must be deposited intoShaw’s Trust Account with the ANZ Bank, BSB 012 055, Account Number8373 79833. To ensure prompt processing of your payment, please insertyour account number in the reference of any deposit made by you directlyinto the trust account. To ensure the ASX settlement requirements are metand you do not incur any fail fees, your settlement funds should be depositedinto Shaw’s Trust Account before 10 am on T+3 (for securities) or T+1(for options). Shaw will keep the interest (if any) earned on any trust accountincluding any interest earned with respect to any money of yours whichmust be paid into that account in accordance with the requirements of theCorporations Act.If you fail to settle a transaction by the date or time required under the relevantconfirmation you must indemnify Shaw against all costs, expenses and lossesincurred resulting from your failure to settle by the due date and Shaw will beentitled to re-sell or re-purchase (as the case may be) the securities which arethe subject of the uncompleted transaction, and any other securities Shawholds as sponsor on CHESS. Any such sale or purchase will be at your riskand expense (including all applicable brokerage, administration fees and anyduty or other taxes).Canceltes by the ASXIn certain circumstances, the ASX Market Rules allow the ASX to take anyaction it considers appropriate to deal with erroneous trades, includingcancelling or amending a trade. Shaw is entitled to cancel or amend a tradewithout further reference to you where the ASX has recommended or requiredit, or where it is permitted under the ASX Market Rules.Cash Management Account or Direct Debit/CreditYour Advisor can help you establish a Cash Management Account (“CMA”)with either St George Bank or Macquarie Bank. A CMA can be used tohold the funds with which you plan to buy shares and settle securitiestransactions. Alternatively, you may authorise Shaw to directly debit and/or credit your bank account for settlement purposes. There are severaladvantages of a CMA or a Direct Debit/Credit Facility (“DD/CF”) including:• a CMA or DD/CF can be used for the timely settlement of share purchases.This makes the T+3 or T+1 settlement requirements far easier to meet;• your CMA or DD/CF is credited or debited (as the case may be) after anytransaction on the third business day for shares and the next business dayfor options;• you will earn a competitive interest rate on the funds you have set aside inthe CMA (subject to certain minimum deposits) and the normal interest rateyou receive from your bank account using a DD/CF to your bank account.Page 6

Funds you realise from selling shares or options earn interest as soon assettlement is completed; and• a CMA or DD/CF reduces your paperwork and makes it easier to keeptrack of your transactions.“CHESS” sponsorshipA vast majority of shares purchased or sold on the ASX are settled via theClearing House Electronic Sub-register System (“CHESS”). Your Advisor canarrange CHESS sponsorship for your shares once you have executed thenecessary documents. CHESS sponsorship makes buying and selling shareseasier and far more convenient for you. It relieves you of the need to providecopies of the statements of your holdings when you sell shares. Because allof your holdings are held with the broker you use, it greatly reduces the riskof late settlement of a sale. It also facilitates the process of changing yourregistration details if you change your address.Investment risksShares, options and any other listed securities can rise or fall in value. Themeasure of this change in value is often referred to as volatility. The morevolatile the asset, the greater the likelihood of significant gains or losses.Any security may incur daily price changes, as new information becomesavailable to investors. The market is constantly evaluating the strengths andweaknesses of each security in relation to various risk factors. The followinglist sets out some of the possible risks associated with investing in listedsecurities:• Overall Market Factors – the risk of loss by reason of movements in theshare market generally caused by political, economic, taxation or legislativefactors.• International Factors – the vulnerability of a company to internationalevents or market factors, such as movements in exchange rates, changesin trade or tariff policies and changes in other stock or bond markets.• Sector Specific Factors – these may include demand for theproduct the company produces, commodity prices, the economic cycle ofindustry, changes in consumer demands, lifestyle changes and changes intechnology.• Stock Specific Factors – these would include amongst many othermatters, the strength of the company’s management and board, thecompany’s profit history, tangible asset base, debt level and fixed coststructure, litigation, profits or losses on particular contracts, drill orexploration results and competition from within the sector.Remuneration of your AdvisorYour Advisor (or your Advisor’s employer) usually receives remunerationmonthly of between 35% and 50% of the commission brokerage he/shegenerates for Shaw.Benefits payable to ShawCommission/brokerageWhen is it payable?Shaw receives commission brokerage whenever shares, options or othersecurities are bought and sold.How much is payable? (plus GST)Commission brokerage is charged as a percentage of the value of the trade.For example, if you buy or sell $15,000 worth of shares at 1.5% commissionbrokerage, you would be charged commission brokerage of $225 (plus GST).The rate of commission brokerage is usually less than 5% and between 1.0%and 2.5%.All transactions are subject to a minimum charge for commission brokerage.As at the date of this FSG, the minimum charges are $95 for a purchase and$75 for a sale.The specific rate of commission brokerage will depend on factors such as thelevel of service, the type of advice, the type of financial product, the size ofthe transaction and the frequency of transactions on your account(s).The actual amount of commission brokerage payable by you will be disclosedin the confirmation for the transaction.If you receive personal advice in relation to a financial product and theamount of commission brokerage can be calculated at that time, the actualamount will also be set out in any statement of advice or record of personaladvice or confirmation that may be provided to you.Cash Management Account (“CMA”) – fees/commissionsWhen is it payable?Shaw may receive a fee or commission from the relevant bank on amountsdeposited in a CMA.How much is payable? (plus GST)Any fees or commissions Shaw receives are calculated as a percentageof the amount deposited in a CMA. The rate of commission is usuallybetween 0.10% and 1%. The specific rate will be provided to you with thedocumentation required to open a CMA.Other commissionsWhen is it payable?Shaw may receive a fee or commission from the various financial productissuers on amounts invested by you in the financial product.How much is payable? (plus GST)Any fees or commissions Shaw receives are calculated as a percentageof the amount you invest in the financial product. The rate of commissionis usually between 0.05% and 1% depending on the period of investment.The specific rate will be provided to you with the issuer’s documentation orproduct disclosure statement.Other fees and chargesPreparation fee:– statement of advice– record of further adviceWhen is it payable?Usually a fee will only be charged by Shaw if your advice requirements areexceptionally complex. Your Advisor will inform you if a fee is payable.How much is payable? (plus GST)If a fee is payable, your Advisor will discuss it with you prior to preparation ofthe advice. If your personal circumstances change after the advice has beenprepared, and you require further advice to take account of this change, afurther fee may be imposed.Record of further adviceWhen is it payable?Shaw may charge a fee whenever your Advisor provides you with furtheradvice and you request a record of that advice.How much is payable? (plus GST)$200 for each request, payable in advance.Search feesWhen is it payable?If you wish to sell issuer-sponsored securities and you supply a SecurityReference Number (SRN) which is incomplete or incorrect, Shaw may needto apply for the correct SRN via CHESS.How much is payable? (plus GST)A charge of between $5 and $15 will be made to cover Shaw’s costs.Fail feesWhen is it payable?If you wish to buy or sell securities and you do not settle that trade or supplyholder information to Shaw within the T+3 or T+1 time frame (as the casemay be), fail fees will be charged to your account.How much is payable? (plus GST)Sell trades: 0.10% of the trade value per day (subject to a $50 minimum perday and a $2,000 maximum) plus $5 per day handling fee.Buy trades: $25 minimum on T+3 fails plus 0.04% of the outstanding amountper day.Page 7

Shaw Financial Services GuideContinuedPortfolio Administration Service (“PAS”)When is it payable?Shaw may charge a fee prior to providing you with the PAS.How much is payable? (plus GST)The PAS fee is invoiced quarterly as a percentage (up to 2%) calculated onthe value of your portfolio, with a minimum quarterly fee of $500.Nominee company serviceWhen is it payable?Shaw may charge a quarterly fee if you utilise the nominee company service.How much is payable? (plus GST)The fees are based on the number of different company shares held withShaw’s nominee company but subject to a minimum of $500 per annum. Theyearly rates charged for using the nominee service are negotiated betweenShaw and you annually before entering into the service for that year.Shaw Corporate Finance Pty Ltd (“SCF”)SCF is a wholly owned subsidiary of Shaw. SCF is an authorisedrepresentative of Shaw. SCF undertakes and earns income in connection withvarious corporate finance activities including but not limited to underwriting,sub underwriting, best endeavours placements and initial public offeringsof securities in listed public companies (amongst other things). Shaw, SCFand their Advisors and staff may earn fees, commission or income fromsuch corporate finance activities and have interests directly or indirectly inthe securities involved in these activities. Any fees earned by Shaw, SCF, itsAdvisors and staff will be disclosed in the documentation relating to the offer.Financial advisors – referralsShaw may pay fees to another AFS Licence holder for referring your businessto Shaw.When is it payable?Shaw will pay a share of commission brokerage to another AFS Licence holderwho has entered into a referral agreement with Shaw whenever shares, optionsor other securities are bought and sold by you as a result of that referral.How much is payable? (plus GST)The share of commission brokerage is calculated as a percentage of thecommission brokerage which Shaw receives from you for the transaction. Forexample, if you are charged commission brokerage of $225 plus GST for atransaction Shaw may pay approximately 50% of that amount to the financialadvisor. The rate of the share of the commission brokerage is usually between0% and 75%. The specific rate will depend on the terms of the agreementbetween Shaw and the financial advisor.The total amount of the commission brokerage payable by you will bedisclosed in the confirmation for the transaction.You may request particulars of the remuneration which the financial advisor willreceive from Shaw. Any request must be made within a reasonable time afteryou receive this FSG and before any financial service is provided to you.If you receive personal advice in relation to a financial product and the amountof the share of the commission brokerage can be calculated at that time, theactual amount will be disclosed at the time the personal advice is given or assoon as practicable after that time.Other documents you may also receiveIn addition to this FSG, you may also receive either or both of a “Statement ofAdvice” and a “Product Disclosure Statement”. The circumstances in whichthese documents will be provided are set out below.Statement of Advice (“SOA”)If your Advisor provides you with personal advice in relation to a financialproduct or service, you are also entitled to receive a SOA. The purpose of aSOA is to help you understand and decide whether to rely on the personaladvice. The statement of advice will set out the advice, the basis on whichit was given, and information about fees, commissions and any relationshipsShaw has with third parties that may have influenced the advice.If there is any change in your personal circumstances after an initial SOAhas been provided, you should immediately notify your Advisor so that anupdated SOA can be provided.You will not receive a SOA if your Advisor is providing you with “furtheradvice” (“FA”). Generally speaking, advice will constitute FA if:• your Advisor has previously given you a SOA that sets out your personalcircumstances;• your Advisor provides you with further advice recommending that you buyor sell shares, options, other listed securities or financial products; and• your personal circumstances and the basis on which the further advice wasgiven have not significantly changed since the previous advice was given.If you have not already been provided with a record of the FA, you mayrequest your Advisor to provide you with such a record. Shaw maintains allrecords which relate to the provision of FA for 7 years.Product Disclosure Statement (“PDS”)If your Advisor provides you with personal advice recommending a particularfinancial product (other than securities such as listed shares), your Advisor willgive you a PDS which has been issued by or on behalf of the product issuer.The main purpose of a PDS is to help you compare and make an informedchoice about a financial product. A PDS will contain general information aboutthe product including the terms and conditions for the product, any significantbenefits and risks associated with holding the product, and information aboutthe cost of the product.How is my personal information dealt with?The privacy of your personal information collected in order to provide you withthe products and services in accordance with your needs and requirementsis important to Shaw. Presently, telephone conversations with your Advisorare not recorded, however if this changes you will be notified. Shaw hasadopted the principles set out in the Privacy Act 1988 as part of our provisionof quality service to clients. For details of Shaw’s privacy policy please go towww.egoli.com.au or ask your Advisor for a copy.ComplaintsIf you have a complaint about the services, advice or any matter provided byShaw or your Advisor, you should take the following steps:1. Contact your Advisor and discuss the complaint directly.2. If you do not feel comfortable discussing the complaint with your Advisoror your complaint is not satisfactorily resolved within 2 working days,please telephone Shaw and ask to speak with our Complaints Officer. Wesuggest you put your complaint in writing at this time so that the issues arefully documented and understood by the parties. Your complaint shouldbe addressed to The Complaints Officer, Shaw Stockbroking Limited, GPOBox 3604, Sydney NSW 2000 or faxed to 02 9232 1296. Every effort willbe made to resolve your complaint within 45 days.3. If you are still not satisfied with the outcome, you may take your complaintto an external dispute resolution scheme. Shaw is a member of thescheme operated by the Financial Industry Complaints Service. You shouldwrite to the Chief Executive Officer, PO Box 579, Collins Street West,Victoria, 8007 or telephone toll fee 1800 335 405.You may also wish to consult ASIC in relation to your complaint. ASIC’swebsite contains information on complaining about companies and peopleand describes the types of complaints handled by ASIC. ASIC’s details are asfollows:Tel: 1300 300 630Email: infoline@asic.gov.auInternet: www.asic.gov.auYou may also wish to consult the Australian Stock Exchange. You canforward details of your complaint in writing to the ASX at 20 Bridge Street,Sydney NSW 2000.Page 8

Shaw Client AgreementBetweenShaw Stockbroking Limited ABN 24 003 221 583 of Level 16,60 Castlereagh Street, Sydney, NSW (“Shaw”)andThe party set out in this document as the Client (“you”)1. Definitions1.1 In this Agreement unless the context otherwise requires:“ACH” means Australian Clearing House Pty Ltd ACN 003 435 014.“Advisor” or “your Advisor” means an authorised representativeof Shaw.“ASX” means Australian Stock Exchange Limited ACN 008 624 691.“Clearing Rules” means the ACH Clearing Rules.“Market Rules” means the ASX Market Rules.“your personal circumstances” has the meaning given to that termunder clause 7.1.2. General2.1 This Agreement will apply to all dealings between you and Shaw inrelation to financial products traded on the ASX or any other dealingsin financial products traded on an exchange.2.2 There are additional documents which you must sign in order to tradein certain types of derivatives:(a) to trade in exchange traded options you must also sign a ClientAgreement for ASX Derivative Products; and(b) to trade in warrants you must also sign an ASX Warrant ClientAgreement.3. Your instructions3.1 If you wish to authorise another person to give instructions on yourbehalf, you must complete Section 6 of the Shaw Account OpeningForm. Any change to this authority must be notified to Shaw in writing.3.2 Shaw may assume that any instructions given orally or in writing byyou (or an authorised third party) are genuine.3.3 By giving instructions to Shaw you warrant that:(i) you are not an employee of another ASX Market Participant,(ii) you have sufficient funds and Financial Products, and are otherwiseable, to meet any obligations which may arise from transactions onyour account, and(iii) if a duly appointed attorney has executed this Agreement on yourbehalf, and gives instructions to Shaw pursuant to it, at thosetimes the power of attorney has not been revoked and validlyempowers the attorney to so act.4. Joint accounts4.1 If this account is a joint account, these terms and conditions bindeach of you jointly and severally and each of you have full authority tooperate the account.4.2 Shaw may act on the instructions of each joint account holder withoutthe necessity to refer to or to notify any other person in connectionwith those instructions. Signatures of all joint account holders will berequred to give directions relating to payments to third parties and forchanges related to sponsored holdings.5. Company accounts5.1 If this account is in the name of a company, unless otherwise specifiedin writing, Shaw may act on the instructions of any one of the directorsof the company as advised by you without the necessity to refer to ornotify any other person in connection with those instructions.6. Powers of attorney6.1 If securities are bought or sold pursuant to a power of attorney, youmust forward to Shaw prior to the transaction a certified copy of therelevant power of attorney.7. Personal advice7.1 Personal advice is advice about securities, interests in managedinvestment schemes and derivatives which is given to you incircumstances where your Advisor has considered one or moreof your objectives, financial situation and needs (“your personalcircumstances”).7.2 You agree that the information provided by you in this documentconstitutes your personal circumstances as at the date ofthis Agreement.7.3 You acknowledge that:(a) personal advice will only be given by your Advisor upon requestby you;(b) your Advisor can only make recommendations on the basis ofinformation provided by you; and(c) if you have not provided your Advisor with full details of yourpersonal circumstances, the personal advice given by your Advisormay not be appropriate for your personal circumstances and youmust assess the suitability of the advice for yourself.7.4 You agree to inform your Advisor of any changes in your personalcircumstances that may be relevant to any future personal advice.If you do not provide your Advisor with this information, the personaladvice given will be based on the information previously provided.8. General advice8.1 General advice is advice given to you in circumstances where yourAdvisor has not considered your personal circumstances. Youacknowledge that before acting on any general advice, you mustconsider the appropriateness of the advice in light of your personalcircumstances.9. Processing your order9.1 Shaw reserves the right to refuse to deal on your behalf for anyreason, or to deal only on such conditions as Shaw in its discretionconsiders appropriate.9.2 Shaw will not accept contingent orders to limit losses whilemaintaining a position (“stop loss orders”) under any circumstances.9.3 You and Shaw are bound by and will comply with the:(a) Corporations Act; and(b) the Rules, directions, decisions and requirements of the ASX, theAustralian Clearing House Pty Limited and the ASX Settlement andTransfer Corporation Pty Limited.9.4 You acknowledge and agree that:(a) under certain circumstances, the ASX Market Rules allow the ASXto take any action it considers appropriate to deal with erroneoustrades, including cancelling or amending a trade; and(b) Shaw is entitled to cancel or amend a trade without furtherreference to you where the ASX has recommended or required it,or where it is permitted under the ASX Market Rules.9.5 If an order which you have placed is only partly completed and ifthe ASX Market Rules allow Shaw to do so, you authorise Shaw toaccumulate and average the prices for that order in accordance withthe ASX Market Rules.9.6 You acknowledge and agree that Shaw may act as principal and in thesame trade may transact with you.Page 9

Shaw Client AgreementContinued10. Contract note/confirmation10.1 Each dealing between you and Shaw is subject to the provisionsof the relevant confirmation issued. If there is any conflict betweenthis Agreement and the terms of the confirmation, the terms of theconfirmation will prevail.10.2 Shaw may issue a further confirmation if the previous one containedany errors or omissions. Under those circumstances, the furtherconfirmation will supersede the previous one in all respects.10.3 If no objection to a confirmation is received from you within 48 hoursof its service:(a) Shaw may treat you as having accepted and ratified the contentsof the confirmation; and(b) the confirmation will (in the absence of manifest error) beconclusive evidence of the truth of its contents and that thedealings set out in the confirmation were executed in accordancewith your instructions.10.4 By providing Shaw with your email address in the Shaw AccountOpening Form, you instruct Shaw to forward any confirmation or anyother documentation to you at that email address and not by post,unless you request otherwise.11. Settlements11.1 Shaw may in its discretion require you to provide sufficient money orsecurities to settle a proposed transaction before the transaction isexecuted by Shaw.11.2 Unless Shaw holds sufficient monies or securities on your behalf to settle atransaction, you must:(a) in the case of a purchase, pay the purchase price to Shaw no laterthan 10.00 am on the settlement date set out in the confirmation; or(b) in the case of a sale, deliver sufficient securities and/or any otherdocuments required by Shaw no later than the delivery date specifiedin the confirmation.11.3 If you fail to settle a transaction by the date or time required under therelevant confirmation:(a) you agree to indemnify Shaw against all costs, expenses and lossesincurred resulting from your failure to settle by the due date; and(b) Shaw will be entitled to re-sell or re-purchase (as the case may be) thesecurities which are the subject of the uncompleted transaction, andany other securities Shaw holds as sponsor on CHESS. Any such saleor purchase will be at your risk and expense (including all applicablebrokerage, administration fees and any duty or other taxes).11.4 Shaw is not able to accept payments in cash because of restrictionsplaced upon it under the Financial Transaction Reports Act 1988. Allpayments under this Agreement must be made by:(a) cheque;(b) direct debit; or(c) some other means acceptable to Shaw.11.5 You acknowledge that:(a) any money paid to Shaw in connection with a transactioncontemplated by this Agreement will be paid into a trust accountmaintained in accordance with section 981B of the Corporations Act;and(b) Shaw will keep the interest (if any) earned on any trust accountincluding any interest earned with respect to any money of yours whichmust be paid into that account in accordance with the requirements ofthe Corporations Act.11.6 Shaw will pay amounts due to you in accordance with your instructions,unless delivery is made in another name in which case payment will bemade in the name of the registered holder.12. Direct debit/credit12.1 If you wish Shaw to establish a direct debit/credit facility on your behalf,you must provide your up to date account details.12.2 The following rules will apply to any direct debit arrangements:(a) you must ensure that you have sufficient cleared funds in yournominated account to meet any debited transaction;(b) Shaw reserves the right to charge a dishonour fee if any debitedtransaction is returned as unpaid by your financial institution; and(c) you must advise Shaw promptly if your nominated account istransferred or closed.13. Warranties13.1 You warrant that:(a) all information provided by you with this Agreement is accurate,and agree that Shaw may rely on that information unless and untilyou provide written notice of any change;(b) if you are an individual, the name in which you open the account withShaw is the name you are generally known as and is not an alias;(c) if this account is in the name of a company, the company is dulyincorporated and existing;(d) if you are a trustee:(i) you agree that this Agreement will bind you in both a personalcapacity and in your capacity as trustee;(ii) you can be indemnified out of the assets of the trust for allliabilities incurred under this Agreement; and(iii) you have properly exercised your trust powers and have fullauthority under the trust to enter into this Agreement;(e) if a duly appointed attorney is executing this Agreement on yourbehalf, and gives instructions to Shaw pursuant to it, at all timesthe power of attorney has not been revoked and validly empowersthe attorney to so act;(f) at all times during your dealings with Shaw, you will be in a positionto meet all of your commitments arising from these dealings;(g) any transaction you instruct Shaw or its Advisors and employeesto enter into will be consistent with your personal circumstances;(h) when you wish to sell securities, you will own those securities andthey will be available for delivery; and(i) when you wish to buy securities, you will have sufficient funds topay for those securities at completion.14. Non-discretionary Client14.1 You acknowledge and agree as follows:(a) that the account opened on your behalf with Shaw pursuant tothese terms and conditions is a non-discretionary account andShaw will not act on a discretionary basis on your behalf exceptwith regard to price and timing of execution of an order;(b) you and Shaw must enter into a separate written agreement inorder for your account to be traded on a discretionary basis otherthan as regards price and timing of execution; and(c) you will advise Shaw’s Compliance Officer in writing of any orderon your account where you, or your attorney, or a third partyas authorised in writing by you did not provide instructions forthat order. You agree that should you fail to so advise Shaw’sCompliance Officer within 48 hours of receipt of the confirmationfor an order, you will accept and ratify the confirmation and it willbe conclusive evidence of the truth that the dealings set out in theconfirmation were executed in accordance with your instructions.Page 10

15. Charges15.1 You agree to:(a) pay Shaw any reasonable fees charged in relation to your dealings,including without limitation commission or brokerage; and(b) reimburse Shaw for any miscellaneous costs incurred in relationto your dealings, including without limitation GST, fail fees or latesettlement fees; and(c) pay any amounts due under paragraphs (a) and (b) in accordancewith Shaw’s instructions.15.2 You authorise Shaw to deduct any amounts payable to Shaw from anyaccount maintained by Shaw for you.15.3 You agree that any notice signed by a director or authorised employeeof Shaw which sets out an amount due and payable by you to Shawis prima facie evidence of the same.16. GST16.1 If the supply of any services to you by Shaw under or pursuant to thisAgreement is a taxable supply then unless we tell you that the amountwhich you must pay for those services includes GST that amountdoes not include GST and at the time when you are required to payfor those services you must also pay to Shaw an additional amountequal to the GST payable on the supply of those services.16.2 If GST is payable on anything supplied to you under this AgreementShaw will give you a Tax Invoice.16.3 Words defined in the A New Tax System (Goods & Services Tax) Act1999 have the same meaning in this clause.17. Research17.1 You acknowledge that:(a) any information contained in Shaw’s research reports or on Shaw’swebsite contains information and opinions of a general nature, andmay not be suitable or take into account your personal circumstances;(b) before acting on any information contained in Shaw’s researchreports or on Shaw’s website, you should always consider theappropriateness of the advice having regard to your personalcircumstances, or consult your Advisor; and(c) Shaw accepts no responsibility for information contained on anysites linked to Shaw’s website or on any forum that Shaw hosts.18. Termination18.1 Subject to the completion of any outstanding obligations, thisAgreement may be terminated by either party giving not less than7 days written notice to the other party.18.2 The termination of this Agreement shall be without prejudice to therights of the parties accrued up to the date of termination.19. Liability and indemnity19.1 Shaw shall not be liable for any loss or damage arising as a result of orin connection with:(a) any breach by you of this Agreement, the Market Rules, theClearing Rules or the Corporations Act;(b) misinterpretation of any information provided by either of us inconnection with the transactions contemplated by this Agreement;(c) a delay in the execution of your order during the time it takesfor Shaw to follow its internal procedures (eg opening accounts,transferring CHESS holdings, confirming your identity, or any othermatter as required by Shaw from time to time);(d) a delay in the execution of your order or an inability to completeyour order due to the failure of any telephone, computer or otherelectronic service, including the Integrated Trading System or anyother trading platform; or(e) a situation where Shaw does not receive your instructions, or isunable to receive or act on your instructions due to circumstancesbeyond Shaw’s reasonable control, except to the extent that liabilityunder any law cannot be excluded, or where the loss or damagewas directly caused by Shaw’s negligence, fraud or dishonesty.19.2 You indemnify Shaw and its officers, employees and agents (“thoseindemnified”) from and against any loss or liability reasonably incurredby those indemnified arising out of any default by you under thisAgreement, or anything lawfully done by Shaw pursuant to thisAgreement, including without limitation complying with any directionor request from the ASX, ACH or other regulatory authority.20. Miscellaneous20.1 You acknowledge that you have read and understood theFinancial Services Guide and any Statement of Advice providedwith this Agreement.20.2 In connection with any of the transactions contemplated by thisAgreement, you authorise Shaw to supply relevant informationcontained in your application form to a credit reporting agency, andobtain credit reports about you from a credit reporting agency.20.3 You agree to take all reasonable steps to obtain and provide to Shawall information and documents with respect to your dealings which arelegally requested by another person. You authorise Shaw to pass theinformation or documents on to that person.20.4 Shaw does not presently record any telephone conversations betweenits officers or employees and you. However, Shaw reserves the right torecord those conversations and to use those recordings for whateverpurpose Shaw thinks fit. Shaw will tell you if it intends to recordtelephone conversations.20.5 Shaw may amend or modify the terms and conditions set outin this Agreement by notification as disclosed on Shaw’s websitewww.egoli.com.au, the amendments or modifications of which willtake effect 7 days after posting of the notification.20.6 No waiver of any breach of this Agreement will be effected unlessthe waiver is in writing and signed by the party against whom thewaiver is claimed.20.7 Time is of the essence under this Agreement.20.8 This Agreement is governed by and construed in accordance with thelaws of New South Wales.20.9 This document contains the entire agreement between the partiesabout its subject matter. Any previous understanding, agreement,representation or warranty relating to that subject matter is replacedby this document and has no further effect.20.10 You are at liberty to decline to provide some or all of the informationrequested in this document. However, you acknowledge thatyour Advisor can only make recommendations on the basis ofinformation provided by you. Without all the necessary information,the advice provided by your Advisor may not be appropriate for yourpersonal circumstances.Page 11

Shaw CHESSSponsorship AgreementInformation about CHESSShould you have any queries regarding the settlement services of CHESS,the ASX’s explanatory CHESS booklet is viewable on Shaw’s website atwww.egoli.com.au under Egoli Services, “Education”. For further details of theeffect of this Sponsorship Agreement or for a hard copy of the ASX CHESSbooklet please contact your Shaw Advisor.This document details the terms and conditions of an agreement between you(the “Sponsored Holder”) and Shaw Stockbroking Ltd (“Participant”) relatingto the settlement services to be provided to you in accordance with theASTC Settlement Rules. Settlement means the actual transfer of ownership ofFinancial Products you have bought or sold. IT IS AGREED THAT:1. Interpretation1.1 Any term used in this Agreement which is defined in the ASTCSettlement Rules has the meaning given in the Rules. (Should yourequire a copy of these definitions please contact your Advisor)2. Participant rights2.1 Where the Sponsored Holder authorises the Participant to buyFinancial Products, the Sponsored Holder will pay for those financialproducts within 3 Business Days of the date of purchase.2.2 Subject to clause 2.3, the Participant is not obliged to transfer FinancialProducts into the Sponsored Holding, where payment for thoseFinancial Products has not been received, until payment is received.2.3 Where a contract for the purchase of Financial Products remainsunpaid, after the Participant has made a demand of the SponsoredHolder to pay for the Financial Products, the Participant may sellthose Financial Products that are the subject of that contract at theSponsored Holder’s risk and expense and that expense will includebrokerage and stamp duty.2.4 Where the Participant claims that an amount lawfully owed to it hasnot been paid by the Sponsored Holder, the Participant has theright to refuse to comply with the Sponsored Holder’s WithdrawalInstructions, but only to the extent necessary to retain financialproducts of the minimum value held in a Sponsored Holding (wherethe minimum value is equal to 120% of the current market value of theamount claimed).3. Sponsored holder’s rights3.1 Subject to clauses 2.3 and 2.4, the Participant will initiate any Transfer,Conversion or other action necessary to give effect to WithdrawalInstructions within 2 Business Days of the date of the receipt of writtenWithdrawal Instructions.3.2 The Participant will not initiate any Transfer or Conversion into orout of the Sponsored Holding without the express authority of theSponsored Holder.3.3 The regulatory regime which applies to the Participant is theCorporations Act 2001 together with the ASX Market Rules, ACHClearing Rules and ASTC Settlement Rules. The Sponsored Holdercan obtain information as to the status of the Participant from theAustralian Stock Exchange Limited.3.4 The Sponsored Holder may lodge a complaint against the Participantor any claim for compensation with the Australian Securities andInvestments Commission, Australian Stock Exchange Limited,Financial Industry Complaints Service or Exchange GuaranteeCorporation Limited (National Guarantee Fund).4. Other rights and duties4.1 Supply of information4.1.1 The Sponsored Holder will supply all information and supportingdocumentation which is reasonably required to permit the Participantto comply with the registration requirements, as are in force from timeto time, under the ASTC Settlement Rules.4.2. Exchange traded options, pledging and sub-positions4.2.1 Where the Sponsored Holder arranges with ACH to lodge financialproducts in a Sponsored Holding as cover for written positions inthe Australian Options Market, and informs the Participant of thearrangement, the Sponsored Holder authorises the Participant to takewhatever action is reasonably required by ACH in accordance with theRules to give effect to that arrangement.4.2.2 Where the Sponsored Holder arranges with any person to give acharge or any other interest in financial products in a SponsoredHolding, the Sponsored Holder authorises the Participant to takewhatever action is reasonably required by the person in accordancewith the Rules to give effect to that arrangement.4.2.3 The Sponsored Holder acknowledges that where, in accordancewith this Agreement and/or the Sponsored Holder’s instructions,the Participant initiates any action which has the effect of creating asub-position over financial products in the Sponsored Holding, theright of the Sponsored Holder to transfer, convert or otherwise dealwith those financial products is restricted in accordance with the termsof the Rules relating to sub-positions.4.2.4 In the event of any default by the Sponsored Holder in relation to optionpositions, the Participant may at its sole discretion sell sufficient FinancialProducts held in your Sponsored Holding(s) to cover the default.4.2.5 Nothing in this Agreement operates to override any interest of ACH inthe financial products.5. Fees5.1 The Sponsored Holder will pay all Brokerage fees and associatedtransactional costs within the period prescribed by the Participant.5.2 The Participant does not charge an additional fee for theadministration of Sponsored Holdings.6. Mandatory notifications and acknowledgments6.1 The Sponsored Holder acknowledges that if the Participant is nota Participating Organisation of ASX, neither ASX nor any RelatedParty of ASX has any responsibility for supervising or regulating therelationship between the Sponsored Holder and the Participant, otherthan in relation to the Rules relating to Sponsorship Agreements.6.2 The Sponsored Holder acknowledges that if a Transfer is taken to beeffected by the Participant under Section 9 of the ASTC SettlementRules and the Source Holding for the Transfer is a Sponsored Holdingunder the Sponsorship Agreement, then:(a) the Sponsored Holder may not assert or claim against ASTC or therelevant Issuer that the Transfer was not effected by the Participantor that the Participant was not authorised by the Sponsored Holderto effect the Transfer; and(b) unless the Transfer is also taken to have been effected by aParticipating Organisation of ASX or a Clearing Participant of ACH,the Sponsored Holder has no claim arising out of the Transferagainst the National Guarantee Fund under Part 7.5, Division 4 ofthe Corporations Regulations.Page 12

6.3 In the event that the Participant breaches any of the provisions ofthis Agreement, the Sponsored Holder may refer that breach to anyregulatory authority, including ASTC.6.4 In the event that the Participant is suspended from CHESSparticipation, subject to the assertion of an interest in Financial Productscontrolled by the Participant, by the liquidator, receiver, administratoror trustee of that Participant:(a) the Sponsored Holder has the right, within 20 Business Daysof ASTC giving Notice of suspension, to give notice to ASTCrequesting that any Sponsored Holdings be removed either:(i) from the CHESS Subregister; or(ii) from the control of the suspended Participant to the controlof another Participant with whom they have concluded a validSponsorship Agreement pursuant to Rule 12.19.10; or(b) where the Sponsored Holder does not give notice underclause 6.4.(a), ASTC may effect a change of Controlling Participantunder Rule 12.19.11. and the Sponsored Holder will be deemed tohave entered into a new Sponsorship Agreement with the substituteParticipant on the same terms as the existing SponsorshipAgreement. Where a Sponsored Holder is deemed to have enteredinto a Sponsorship Agreement, the new Participant must enterinto a Sponsorship Agreement with the Sponsored Holder within10 Business Days of the change of Controlling Participant.6.5 The Sponsored Holder acknowledges that before the SponsoredHolder executed the Sponsorship Agreement, the Participant providedthe Sponsored Holder with an explanation of the effect of theSponsorship Agreement and that the Sponsored Holder understoodthe effect of the Sponsorship Agreement.6.6 The Sponsored Holder acknowledges that in the event of the deathor bankruptcy of the Sponsored Holder, a Holder Record Lock willbe applied to all Sponsored Holdings in accordance with the ASTCSettlement Rules, unless the Sponsored Holder’s legally appointedrepresentative or trustee elects to remove the Sponsored Holdingsfrom the CHESS Subregister.6.7 The Sponsored Holder acknowledges that in the event of the deathof the Sponsored Holder, this Sponsorship Agreement is deemed toremain in operation, in respect of the legally appointed representativeauthorised to administer the Sponsored Holder’s estate, subject to theconsent of the legally appointed representative, for a period of up to3 calendar months after the removal of a Holder Record Lock appliedpursuant to clause 6.6.For joint holdings only6.8 The Sponsored Holder acknowledges that in the event of the death ofone of the Holders, upon receipt of written notification, the Participantwill transfer all Holdings under the joint Holder Record into newHoldings under a new Holder Record in the name of the survivingSponsored Holder(s), and that this Sponsorship Agreement will remainvalid for the new Holdings under the new Holder Record.6.9 The Sponsored Holder acknowledges that in the event of the bankruptcyof one of the Holders the Participant will:(a) unless the legally appointed representative of the bankruptSponsored Holder elects to remove the Sponsored Holdings fromthe CHESS Subregister, establish a new Holder Record in thename of the bankrupt Sponsored Holder, transfer the interest ofthe bankrupt Sponsored Holder into new Holdings under the newHolder Record and request that ASTC apply a Holder Record Lockto all Holdings under that Holder Record; and(b) establish a new Holder Record in the name(s) of the remainingSponsored Holder(s) and Transfer the interest of the remainingSponsored Holder(s) into new Holdings under the new Holder Record.7. Change of controlling participant7.1 If the Sponsored Holder receives a Participant Change Notice from theControlling Participant of the Sponsored Holding and the ParticipantChange Notice was received at least 20 Business Days prior to thedate proposed in the Participant Change Notice for the change ofControlling Participant, the Sponsored Holder is under no obligation toagree to the change of Controlling Participant, and may choose to doany of the things set out in clause 7.2 or 7.3.7.2 The Sponsored Holder may choose to terminate the Agreement bygiving written Withdrawal Instructions under the ASTC SettlementRules to the Controlling Participant, indicating whether the SponsoredHolder wishes to:(a) transfer its Sponsored Holding to another Controlling Participant; or(b) transfer its Sponsored Holding to one or more IssuerSponsored Holdings.7.3 If the Sponsored Holder does not take any action to terminate theagreement in accordance with clause 7.2, and does not give any otherinstructions to the Controlling Participant which would indicate thatthe Sponsored Holder does not agree to the change of ControllingParticipant then, on the Effective Date, the Agreement will have beentaken to be novated to the New Controlling Participant and will bebinding on all parties as if, on the Effective Date:(a) the New Controlling Participant is a party to the Agreement insubstitution for the Existing Controlling Participant;(b) any rights of the Existing Controlling Participant are transferred tothe new Controlling Participant; and(c) the Existing Controlling Participant is released by the SponsoredHolder from any obligations arising on or after the Effective Date.7.4 The novation in clause 7.3 will not take effect until the SponsoredHolder has received a notice from the New Controlling Participantconfirming that the New Controlling Participant consents to actingas the Controlling Participant for the Sponsored Holder. The EffectiveDate may as a result be later than the date set out in the ParticipantChange Notice.7.5 The Sponsored Holder will be taken to have consented to theevents referred to in clause 7.4 by the doing of any act which isconsistent with the novation of the Agreement to the New ControllingParticipant (for example by giving an instruction to the New ControllingParticipant), on or after the Effective Date, and such consent will betaken to be given as of the Effective Date.7.6 The Agreement continues for the benefit of the Existing ControllingParticipant in respect of any rights and obligations accruing beforethe Effective Date and, to the extent that any law or provision of anyagreement makes the novation in clause 7.3 not binding or effectiveon the Effective Date, then the Agreement will continue for the benefitof the Existing Controlling Participant until such time as the novation iseffective, and the Existing Controlling Participant will hold the benefit ofthe Agreement on trust for the New Controlling Participant.7.7 Nothing in this clause 7 will prevent the completion of CHESStransactions by the Existing Controlling Participant where theobligation to complete those transactions arises before the EffectiveDate and the Agreement will continue to apply to the completion ofthose transactions, notwithstanding the novation of the Agreement tothe New Controlling Participant under this clause 7.Page 13

Shaw CHESS Sponsorship AgreementContinued8. Claims for compensation8.1 The following compensation arrangements apply to theSponsored Holder:(a) should you have a complaint please contact your Advisor anddiscuss your concerns;(b) if your complaint is not satisfactorily resolved within 2 workingdays, please contact our Complaints Officer on (02) 9238 1238 orput your complaint in writing addressed to The Complaints Officer,Shaw Stockbroking Limited, GPO Box 3604, Sydney NSW 2000or faxed to (02) 9238 1296. Shaw Stockbroking Ltd will endeavourto have the complaint resolved within 45 days and if in its solediscretion Shaw Stockbroking Ltd considers it necessary it willcompensate the Sponsored Holder;(c) if however the complaint is not resolved to your satisfaction,you have the right to refer the matter to the Financial ServicesComplaints Resolution Scheme of which Shaw Stockbroking Ltd isa member. You should write to the Chief Executive Officer, PO Box579, Collins Street West, Victoria 8007 or telephone toll free 1800335 405.8.2 If the Participant breaches a provision of this Agreement and theSponsored Holder makes a claim for compensation pursuant to thatbreach, the ability of the Participant to satisfy that claim will depend onthe financial circumstances of the Participant.8.3 If a breach by a Participant of a provision of this Agreement fallswithin the circumstances specified under Part 7.5, Division 4 of theCorporations Regulations, a Sponsored Holder may make a claim onthe National Guarantee Fund for compensation.11. Copy of executedSponsorship Agreement11.1 The Sponsored Holder authorises the Participant to insert theirHolder Identification Number (“HIN”) into their executed SponsorshipAgreement, and the Sponsored Holder does not require a copy of theSponsorship Agreement with the HIN inserted.11.2 The Sponsored Holder expressly instructs the Participant notto provide the Sponsored Holder with a copy of the executedSponsorship Agreement.11.3 As a Sponsored Holder you are entitled to receive a copy of yourexecuted Sponsorship Agreement. Should the Sponsored Holderrequest a copy, the Participant will provide a copy of the executedSponsorship Agreement:(a) within 3 Business Days of execution; or(b) at any time thereafter if requested by the Sponsored Holder.9. Termination and reimbursement9.1 Subject to the ASTC Settlement Rules, this Agreement will beterminated upon the occurrence of any of the following events:(a) by notice in writing from either the Sponsored Holder or theParticipant to the other party to the Agreement;(b) upon the Participant becoming insolvent;(c) upon the termination or suspension of the Participant; or(d) upon the giving of written Withdrawal Instructions by a SponsoredHolder to a Controlling Participant in accordance with Rule 7.1.10(c).9.2 Termination under clause 9.1.(a) will be effective upon receipt of writtenNotice by the other party to the Agreement.9.3 In the event of any claim by the Participant against the SponsoredHolder, the Participant may at its sole discretion sell sufficientFinancial Products held in your Sponsored Holding/s to recover andindemnify itself against any alleged loss or damage together with anyadministration fees and costs incurred.10. Variation10.1 Should any of the provisions in this Agreement be inconsistent withthe provisions in the ASTC Settlement Rules, the Participant will, bygiving the Sponsored Holder not less than 7 Business Days writtenNotice, vary the Agreement to the extent to which in the Participant’sreasonable opinion is necessary to remove any inconsistency.Page 14

Shaw Online AgreementBetweenShaw Stockbroking Limited ABN 24 003 221 583 of Level 16,60 Castlereagh Street, Sydney, NSW (“Shaw”)andThe party set out in this document as the Client (“you”)1. Services by Shaw1.1 Shaw has created an internet site designed to provide clients withcertain information and services relating to their accounts andportfolios conducted with Shaw. For the purposes of this Agreement,the internet site is referred to as “Shaw Online”.1.2 Shaw will allow the Client to apply for access to Shaw Online toaccess information regarding the Client’s own account and portfolio asknown to Shaw.1.3 Upon acceptance of the Client’s application for access to ShawOnline, Shaw will issue a client logon to the Client that can be usedby the Client to sign-on to the internet site and gain access to theinformation and services. The client logon details will be sent to theClient’s current email or mailing address known by Shaw. There will beone client logon per account.1.4 Not all Client accounts can be accessed via Shaw Online, nor will allinformation on a particular account be accessible on the site, andwhere this is the case, this will be notified to the Client.1.5 Shaw will use all reasonable endeavours to ensure the accuracy ofinformation displayed on the site, but cannot guarantee its accuracy inall respects.1.6 Shaw will update Client information on the site at regular intervals,usually at least once each business day, but will not be responsible ifthis does not occur.1.7 Shaw is relying on the Client having access to the internet through aseparate agreement with a suitable internet service provider, and withsuitable computer equipment, and will not be responsible for nonperformanceof these components, or if those components preventthe Client accessing the site.1.8 In providing information concerning the Client’s accounts and portfolios,Shaw does not undertake to ascertain or determine market valuesor price estimates in respect of those investments. Details of someinvestments may be dependent on values as provided by the Client. Novaluation will be given by Shaw in relation to the Client’s investments.1.9 Nothing in the site can be construed as advice or recommendation totrade in any securities, or that realised or unrealised profits or losses maybe incurred by a Client as portrayed. The Client should discuss suchmatters with the Client’s Shaw Advisor or other professional advisor.1.10 Shaw will take all reasonable steps to protect Client information on thesite from unauthorised parties.1.11 Shaw will take all reasonable steps to ensure that Shaw Online isavailable for access every day between the hours of 6am and 12am(AEST). The service is provided without warranty that it will be availablecontinuously, or be fault-free.1.12 Shaw will make updates to the design of the site from time to time.2. Client obligations2.1 The Client will keep the logon details confidential and adoptreasonable measures to protect the logon from unauthorised personsand loss.2.2 The Client will notify Shaw in a timely manner if the Client’s logonis lost or stolen, or if you suspect the logon is being used by anunauthorised person. The Client understands that access to theClient’s account through Shaw Online may be suspended until a newlogon is issued by Shaw.2.3 The Client may change the password component of the logon bycontacting the Client’s Shaw Advisor or other Shaw personnel. Thenew password may not be available for use until the next business day.2.4 The Client agrees to access details for the nominated account only,and to not attempt to access accounts of other clients without theexpress authorisation of those Shaw clients.2.5 The Client will access and use Shaw Online in a bona fide mannerand will not attempt to perform any unauthorised or unlawful actionsthat could disrupt Shaw Online and prevent its use by other clients ofShaw. If your use is found to be unacceptable, Shaw may immediatelyterminate your access to Shaw Online.2.6 Other than permitted under the Copyright Act, the Client agrees not tocopy, alter or modify in any way all or part of the software running onShaw Online.2.7 If a third party is authorised with Shaw to operate on the nominatedaccount, the Client may disclose the Client’s logon details to that thirdparty, and that person may access Shaw Online for that account, and isbound by the terms of this Agreement when accessing Shaw Online.2.8 The Client agrees that Shaw may disclose the Client’s logon to allmembers of a joint account and to any third parties authorised tooperate on the nominated account.2.9 If the Client experiences a problem with accessing or using ShawOnline, you will report it promptly to your Shaw Advisor or other Shawpersonnel.3. Fees and payment3.1 There are currently no fees applicable to Shaw Online services.However, Shaw reserves the right to introduce fees or charges inthe future, and should it decide to do so, Shaw clients will be given30 days’ notice in terms of clause 8. Shaw clients will have the choice tocease using the service or to continue using the service on these termsand conditions and pay the notified fee from the notified date.3.2 Where fees are applied, the Client must also pay to Shaw the amountof any Good and Services Tax (“GST”) or other similar tax or chargerelating to the supply of the services to the Client.3.3 The fees and GST will be charged to the Client’s share trading accountconducted with Shaw, and be payable within 7 days. An invoice willbe issued to the Client, and payment may be made according to thecurrent payment arrangements you have with Shaw.3.4 If there are insufficient funds in the Client’s share trading account, thefees and GST must be paid by the Client within 7 days of the date ofthe invoice issued by Shaw.3.5 Failure by the Client to pay the fees and GST as specified above willentitle Shaw to immediately terminate this Agreement and the Client’saccess to the site.Page 15